Develop Bugs

Desire backlog in Belgium

For information:
Having ordered my Desire on July 9th, I just received an email that there's a serious backlog and it won't be delivered before August 11th.
Either there's some sort of production problem (display shortage?), indeed a backlog because of the huge popularity or it's maybe linked to the Froyo updates they want to perform before shipping.
Regards,
Mark

don't know, got mine the first day the silver desire came out

I think it's an issue with the display. Samsung are unable to supply enough screens to meet their own demand and HTCs as well. HTC are now switching from the OLED screen to a new SLCD. Maybe you'll be getting this new screen with your Desire.

I'll have to wait longer
Just received another email asking for more patience and this time, there's no new delivery date set forward.

Max BrainBox said:
Just received another email asking for more patience and this time, there's no new delivery date set forward.
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Where did you order from? I ordered mine from PDAshop.be. Just checked and they have the brown one in stock. Order it today and you get it delivered free tomorrow

Oh that sucks man.
I walked into my local phone store last week and asked fro a Desire on my contract (Upgrade was due!) the guy just went to the back and got one for me.
Loving the phone.
Hope you get yours soon bud.

3rd Update: not before Sep. 12th
I can't say I'm happy with all this but my D2 still workds like a charm.

I got it in my hands on September 15th!!!

Wow, that took way too long. Did you get any sort of compensation or discount as a good will gesture? Still, I imagine you're glad to finally get the Desire.
Sent from my HTC Desire using Tapatalk

No compensation, but my Diamond 2 still rocks so I didn't complain.

is the new phone SLCD or AMOLED?

Replacement Battery (BL-T19)

I purchased a water damaged Nexus 5x, took the time to tear it down, clean the board and connections. It's back to life! The problem is, as with most any water damaged phones, the battery is in need of replacement. Looking around my usual channels (ebay, google) I'm not able to find any. The exception at the moment is one listing in the US for an absurd $90, and another in Spain for a slightly reasonable $35, but with $15 shipping. Anybody around here know where a more affordable replacement can be procured?

If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/

Infekxion said:
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
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I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.

illitero said:
I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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In my opinion it is relatively easy in a sense that it's possible without too much effort. However it is not easy to the point where it's something that you're going to be able to do on the fly. I would plan on 5-10 minutes to change the battery. See the ifixit teardown of the Nexus 5X, you should be able to figure it out that way.

illitero said:
I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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Sorry about that, I guess my edit didn't go through in time.

illitero said:
Anybody around here know where a more affordable replacement can be procured?
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Search for'LG Nexus 5X Battery' at fixez.com (with a 'z' at the end) for $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?

cabracorax said:
Search for'LG Nexus 5X Battery' at fixes.com $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
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that site doesn't exist; it shows the domain is for sale.

illitero said:
that site doesn't exist; it shows the domain is for sale.
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sorry, should be fixez.com with a 'z'. i editted my original post.

cabracorax said:
sorry, should be fixez.com with a 'z'. i editted my original post.
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"Holy crap..." I uttered to myself as I looked it up, hahaha. U.S. based, reasonably priced, AND in stock! You are my hero :3 Thank you so much!

I haven't ordered from them, and there is no picture, so hopefully it works out for you.

cabracorax said:
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
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I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.

What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.

cabracorax said:
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
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I'm sorry, I just now saw you already asked that. I lucked out and got mine for $80. Complete gamble, but I had a good feeling about it. Wouldn't power up, but after cleaning off a few corrosion spots it fired up. Now behavior points to the battery needing replaced and I'll be good to go.

Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
illitero said:
I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
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Thanks for the warning. I'm glad you got your refund fast.

iamdumb said:
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
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The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.

I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
illitero said:
The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
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iamdumb said:
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
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Thanks, hopefully it's just an issue with supply. I honestly don't think they're trying to be misleading, I think it's just a bunch of young people that don't really know what's going on haha. I'll wait it out another week and see what happens. Keep me posted on your order from rounded, I found them in my initial search, but was holding out for a US-based merchant for impatience. Looks like the joke's on me haha.

I just saw this thread on reddit, relevant to the 5x battery

cabracorax said:
I just saw this --- relevant to the 5x battery
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Hey, that was me! I actually saw this thread when researching options for the replacement battery. I took the PCB from the original dead battery and it fit perfectly with the G2.
I have excellent battery life with the G2 battery so far, the only issue I have is my phone wont give out any battery percentage. But it lasts all day easily and I just charge it overnight so no issues at the moment.
I got the phone dead from Swappa so I'm also waiting to hear if that rounded.com battery works out.

Limited Green Logo Edition?

Does any one have any info on the Limited Green logo edition?
Will it cost more?
is the only difference the colored logo?
Will you guys try to get it or will you just go with a skin?

Three in the UK have it, maybe carrier exclusive. same specs.

yeah i pre ordered the green limited edition from three

It's first come, first serve I believe. They only made a limited amount of them.
Same price. The logo is the only thing different.
I personally don't like it. I prefer the regular edition.

My gf said she'll paint mine for me
I'm guessing ebay will have a lot of limited edition phones after release.. :|

Just ordered mine but was about 1 hour late to the order party and the green sold out. Did anyone manage to get a green one? It was really limited only 1337 units

Well when I ordered a new contract with Three on the 8th Nov I went for the Green Limited Edition one. But it's not very clear on my confirmation email. It just states "Razer Phone" then details my new plan.
I hope its the green one I do get sent and hopefully receive Friday 17th as stated in my email but not had any other emails about Dispatch or anything yet.

FortKnox said:
Well when I ordered a new contract with Three on the 8th Nov I went for the Green Limited Edition one. But it's not very clear on my confirmation email. It just states "Razer Phone" then details my new plan.
I hope its the green one I do get sent and hopefully receive Friday 17th as stated in my email but not had any other emails about Dispatch or anything yet.
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Bought PAYG on the green one and haven't had a single email either. was on live chat earlier and was told it would ship today....obviously just live support BS to get me off the chat.

Well I will keep an eye on my email tomorrow and let you know if I get anything. If not I may ring Three to find out. Don't suppose anyone knows how phones are usually shipped? Royal Mail or Courier (Hermes, DPD etc)?

FortKnox said:
Well I will keep an eye on my email tomorrow and let you know if I get anything. If not I may ring Three to find out. Don't suppose anyone knows how phones are usually shipped? Royal Mail or Courier (Hermes, DPD etc)?
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They told me it's DPD next day. Which makes no difference with me as usually DPD downgrade all next day parcels for Northern Ireland to a 2 day service so I doubt i'll get it Friday.

Interesting, At least if its DPD for me as well, then I'll have a 1 hour time slot. Can get my brother to pop over mine if its coming while I'm in work.

FortKnox said:
Well I will keep an eye on my email tomorrow and let you know if I get anything. If not I may ring Three to find out. Don't suppose anyone knows how phones are usually shipped? Royal Mail or Courier (Hermes, DPD etc)?
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dont call they clueless, send an email to the email address on email confirmation. they respond quite quickly.

Okay will do. Thanks.
Also found out Three deliver by DPD by default which is a great.
http://support.three.co.uk/SRVS/CGI...,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=Obj(37535)

The only real ones are made with this.
http://a.co/ezFq0qs

I got one from 3 in denmark - preordered it the day it was revealed, it was the same price as the normal one. got it this morning already and im excited about it. the camera is really bad, but i like the screen, performance and speakers...

allankjohansen said:
I got one from 3 in denmark - preordered it the day it was revealed, it was the same price as the normal one. got it this morning already and im excited about it. the camera is really bad, but i like the screen, performance and speakers...
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Fancy posting pictures of it? don't think i've seen the green logo version yet.

Roxas598 said:
Fancy posting pictures of it? don't think i've seen the green logo version yet.
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https://ibb.co/cgQaSm
https://ibb.co/dXWFSm

allankjohansen said:
https://ibb.co/cgQaSm
https://ibb.co/dXWFSm
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The Green is nicer than I thought it was going to be, thought it might look a bit off compared to the silver but I like it thanks for the pics!
Any out of the box system updates?

allankjohansen said:
I got one from 3 in denmark - preordered it the day it was revealed, it was the same price as the normal one. got it this morning already and im excited about it. the camera is really bad, but i like the screen, performance and speakers...
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Yeah Camera App isn't the best at the moment, nothing wrong with the Camera hardware as it is supposed to be an improved version of the camera used in the S7. Which is pretty decent. So until Razer release there Camera updates it's gonna be a bit hit and miss. Btekt on Youtube has showcased how the Razer Phones camera was improved by using this Modded version of the Google Camera ported from the Pixel (link below) however it only takes advantage of the main camera not the second. But until Razer comes out with an update for its camera app then the Google Camera port may be the way to go, at least temporarily.
https://www.xda-developers.com/google-camera-hdr-ported/
allankjohansen said:
https://ibb.co/cgQaSm
https://ibb.co/dXWFSm
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That looks great, can't wait to get mine tomorrow.

no updates out of the box. I think theres a difference in regional software in the Razer Phone or between the Razer Phone and the Razer Phone SE, i dont seem to have some preinstalled games and wallpapers as others from the U.S i saw on youtube (I´m from denmark). As regarding my impressions of the phone, im happy about the 120 hz, the sound, and especialy the Dolby Atmos support. The performance and build quality. I´m maybe a little bit disapointed by the screen, coming from a Note4 with superAmoled, and the camera isnot good at the moment.. But again, this phone has something cool about it..

DOA brand new 3XL

Was out of town when it got delivered. Wife put it on the charger this morning. It's dead, no battery icon when charging. Power, power plus vol down for minutes. Nothing. plugged it into a computer, it's not on with a dead screen as windows did not recognize it. New replacement OTW.
Most disappointing.

TonikJDK said:
Was out of town when it got delivered. Wife put it on the charger this morning. It's dead, no battery icon when charging. Power, power plus vol down for minutes. Nothing. plugged it into a computer, it's not on with a dead screen as windows did not recognize it. New replacement OTW.
Most disappointing.
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Dang dude...THAT BITES! Think I'll just use my P2XL for another year. Hope you get a good one next time.

Badger50 said:
Dang dude...THAT BITES! Think I'll just use my P2XL for another year. Hope you get a good one next time.
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It will be a good one next time, or I will take the refund and stick with my 2XL.

TonikJDK said:
Was out of town when it got delivered. Wife put it on the charger this morning. It's dead, no battery icon when charging. Power, power plus vol down for minutes. Nothing. plugged it into a computer, it's not on with a dead screen as windows did not recognize it. New replacement OTW.
Most disappointing.
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Same exact thing happened to me. Got mine on Wednesday last week, and hopefully will have the replacement tomorrow or Tuesday. I haven't hi a shipped notification yet.

jaben2 said:
I haven't hi a shipped notification yet.
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Well, that makes me sad. I would think in our situation they would ship quickly.

Well not looking good for delivery tomorrow either. Still no shipping notification.
Really making me reconsider the decision. Have had every pixel, plus Nexus phones since the Nexus 6. Currently have the note 9. Maybe I'll just save some bucks and grab the 6t...

jaben2 said:
Well not looking good for delivery tomorrow either. Still no shipping notification.
Really making me reconsider the decision. Have had every pixel, plus Nexus phones since the Nexus 6. Currently have the note 9. Maybe I'll just save some bucks and grab the 6t...
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Don't worry yet, I didn't receive a shipping notification for my Pixel order until about 3am, the day of delivery.

jaben2 said:
Well not looking good for delivery tomorrow either. Still no shipping notification.
Really making me reconsider the decision. Have had every pixel, plus Nexus phones since the Nexus 6. Currently have the note 9. Maybe I'll just save some bucks and grab the 6t...
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Did it ship or show up? Mine is due tomorrow or day after. Has not shipped yet.

TonikJDK said:
Did it ship or show up? Mine is due tomorrow or day after. Has not shipped yet.
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Nope, still sitting at ordered. Delivered date was supposed to be the 22 or 23rd.
Still nothing....

jaben2 said:
Nope, still sitting at ordered. Delivered date was supposed to be the 22 or 23rd.
Still nothing....
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I somewhat remember this with the 2's. People that got out of the box defective phones had to wait forever.

Mine worked for the first 4 days and now it won't take a charge. Tried Safe Mode, Power Off charging, new chargers, outlets. The phone even shows it's slow charging when no cable is plugged in and fast charging when a cable is plugged in. Think I'm going to return it for the 6t.

TonikJDK said:
I somewhat remember this with the 2's. People that got out of the box defective phones had to wait forever.
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Well mine still had no movement.
Did talk to a returns and shipping specialist today. Supposedly they are having an issue on rma's getting "stuck" in processing. He supposedly escalated the case and is supposed to email an update. Haven't gotten an email yet though.... Getting closer to being a 6t for me.

jaben2 said:
Well mine still had no movement.
Did talk to a returns and shipping specialist today. Supposedly they are having an issue on rma's getting "stuck" in processing. He supposedly escalated the case and is supposed to email an update. Haven't gotten an email yet though.... Getting closer to being a 6t for me.
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I just had a chat with them. Things with RMAs are clearly messed up. Same thing, going to escalate and email me an answer.

jaben2 said:
Well mine still had no movement.
Did talk to a returns and shipping specialist today. Supposedly they are having an issue on rma's getting "stuck" in processing. He supposedly escalated the case and is supposed to email an update. Haven't gotten an email yet though.... Getting closer to being a 6t for me.
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TonikJDK said:
I just had a chat with them. Things with RMAs are clearly messed up. Same thing, going to escalate and email me an answer.
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Yup, same bull**** for my RMA that was supposed to come today but it never even shipped. The order was placed last week on the 18th was supposed to go out on the 22nd and get here today. I went through a more annoying process and went through numerous reps and one of them even had the audacity to say the phone shows it was sent yet they were unable to furnish a tracking number. I'm like so you guys handed over a $1,000 + device and didn't get a tracking number from the carrier? Seems legit! The rep was quiet and had no response to that comment. On the latest call I made today I got transferred to someone in the shipping department she escalated the issue as well. But I went a step further and cancelled the order for my first RMA and had her place a new order for a new RMA. The new RMA now shows a delivery date of 29th - 30th so I wonder if it was a supply issue? Either way I'm getting tired of Google's half assed device launches and support.

Not a supply issue, they are shipping us new phones. They have plenty, it's a procedure issue.

TonikJDK said:
Not a supply issue, they are shipping us new phones. They have plenty, it's a procedure issue.
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If it's not a supply issue then it's possible it had something to do with their system outage/update/enhancements they did fairly recently? I don't know anymore to be honest and I just hope this RMA order that was issued today will go through.

jaben2 said:
Nope, still sitting at ordered. Delivered date was supposed to be the 22 or 23rd.
Still nothing....
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Me too....mine has a very small defect on the glass on the edge lip of the phone.... replacement was supposed to be here 22nd-23rd.....still hasn't shipped.

Just got off the phone with Returns....they are having a system issue and it's been escalated.....so nothing.

Well after escalating mine yesterday. Still no email update and no movement on the order page.

Same, not a word. No change. Tomorrow I will make them cancel the replacement and issue a full refund for the original.

Question Canadian waitlist/pre-booking - How quickly is it moving?

I did see the general waitlist section to get some idea about this, but since I found nothing there I thought of starting a new thread.
I placed an order on August 26 during the Canadian unboxing (is this what it was called?) event. I thought they'll offer some added incentive(s) during the event, so I waited. While I did get an additional discount by waiting, the customer service is now claiming it'll be at least 5-6 weeks before the product is shipped. Is this a general response from them or is it ACTUALLY taking a month and a half for Samsung to ship the device?
The reason I'm asking this is I'll probably cancel my order and get one from Amazon which is delivering in a couple of days. I'll lose out on all the pre-launch benefits, but patience isn't my strongest suit
Cheers guys!
Roy

Did you order directly from Samsung Canada?
I ordered mine on the 21st, and it was in my hands on the 23rd.

GibMcFragger said:
Did you order directly from Samsung Canada?
I ordered mine on the 21st, and it was in my hands on the 23rd.
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Hi! Yes directly from Samsung Canada. I placed two different orders - one for Fold 4 and Watch 5 and a second one for a grip case. The grip case is stuck in "Preparing for Dispatch" and the Fold 4 order is stuck in "Processing".

Interesting. Which color and what storage did you pick? I went with 512GB Black.
Maybe the other colors are in short supply. That's usually the issue. They make tons of black ones, as that's what all the carriers usually order.
PS. It's a great device. The little bit of extra width to the cover display (over the Fold 3) makes so much difference in usability.
Battery life is also excellent, and it doesn't randomly get as hot as a toaster like my S22U did.

GibMcFragger said:
Interesting. Which color and what storage did you pick? I went with 512GB Black.
Maybe the other colors are in short supply. That's usually the issue. They make tons of black ones, as that's what all the carriers usually order.
PS. It's a great device. The little bit of extra width to the cover display (over the Fold 3) makes so much difference in usability.
Battery life is also excellent, and it doesn't randomly get as hot as a toaster like my S22U did.
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I went with the Grey-Green one. I was thinking strategically and was leaning towards the black one because of the same logic that you mentioned, but I gave in and went with the grey-green one as I personally think it looks great. Then again I honestly don't think it'll make a difference to me as my phone is always inside a case!
I will wait for another day or two and then go for the black one if I don't see any movement on my current order. I've been hearing too many awesome things to wait for 5-6 weeks!

Hey,
Just adding to the thread. I order a grey green 512 on August 23rd, Confirmation on the 24th that my order was accepted.
There was no 4-5 week wait period when I ordered. It typically tells you when you look at the cart what the wait time will be.
My order has been stuck at processing ever since. I called Samsung last night after have 3 live chat's with them where they all gave me different information.
Basically, I've been told that my order is stuck in processing because there is a 4-5 week wait now. I tried explaining to them that when I ordered, there was no such wait indicated. For sure there is now, but I bought and was confirmed before the preorder ended on Aug 26th.
So I have an open ticket where they are supposed to get back to me with an exact shipping date. Should have an answer today or tomorrow.
This whole purchase from Samsung online has been a total nightmare.

Big_Totoro said:
Hey,
Just adding to the thread. I order a grey green 512 on August 23rd, Confirmation on the 24th that my order was accepted.
There was no 4-5 week wait period when I ordered. It typically tells you when you look at the cart what the wait time will be.
My order has been stuck at processing ever since. I called Samsung last night after have 3 live chat's with them where they all gave me different information.
Basically, I've been told that my order is stuck in processing because there is a 4-5 week wait now. I tried explaining to them that when I ordered, there was no such wait indicated. For sure there is now, but I bought and was confirmed before the preorder ended on Aug 26th.
So I have an open ticket where they are supposed to get back to me with an exact shipping date. Should have an answer today or tomorrow.
This whole purchase from Samsung online has been a total nightmare.
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Click to collapse
This pretty much captures my experience. I have received the following responses from the live chat reps:
1. There's a wait of 5-6 weeks.
2. The 5-6 weeks wait is only for the "Samsung Store Exclusive" colours of the Fold and my order will be shipped by this weekend.
3. My order is taking a while since the Watch 5 I've ordered is a bespoke model, so it'll take 3-4 weeks and the Fold will be shipped by this weekend.
I've received these 3 answers from 4 different reps since today morning. I don't believe a word that's coming from them any more. I'll wait till this weekend and raise a ticket if nothing moves by then.
I'm curious, which colour of the Fold did you order?

abysstheking said:
I'm curious, which colour of the Fold did you order?
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Click to collapse
Grey/Green as per my post above.

Big_Totoro said:
Grey/Green as per my post above.
Click to expand...
Click to collapse
Ah my bad. Missed the very first line!
This is what I'm considering to do. I'll wait till the weekend and if nothing moves then I'll place a second order, this time for the black one. If the second order moves, I'll cancel the first one. If the second also stays stuck then I'll stick with the first order.

Big_Totoro said:
Whole purchase from Samsung online has been a total nightmare.
Click to expand...
Click to collapse
Update: I lost my patience with these guys last night and I placed the second order. It's already moved to "Preparing for Dispatch", so I cancelled the original order today morning. I went for the black Fold this time.