[Q] Google Play cellular download speed problems - One (M8) Q&A, Help & Troubleshooting

I'm having a really strange problem that I'm struggling to solve with search, Google, etc. If I'm connected to 3G and try to either download an app or update from Play or stream or download from Google Music then I'll get a few MB in at it will grind to a virtual halt. I'm on the verge of switching networks to see if my supplier (Virgin UK) is throttling Google for some reason except I'd have expected that to have turned up in my searches.
Other services seem to be fine, e.g. Spotify, and if I connect to a VPN then after a couple of minutes the download will take off again. No problems at all on wi-fi.
I'm S-Off, SuperCID, running Skydragon 9 on 4.16.401.10 but had the same problem on ARHD. Have tried full wipes, checked APN settings, played with 'Download over wi-fi only' settings in Google Music, turned on/off various power saver settings. I'm stuck!

Long time lurker. Hello all.
I'm having the exact same issue with a rooted z1, ressurection remix lollipop ROM on Virgin Mobile. A VPN unthrottles the connection but this is not always practical.
A family member has also found his IPhone 5S on Virgin Mobile has the same issues connecting to the App Store and Google services.
Tried 2 different ROMs, multiple APN's to no avail. Virgin is a virtual network piggy backing on EE. Evidence online from the Virgin support forum suggests EE customers do not suffer the same throttling, pointing to a Virgin specific strategy/issue.
Any ideas as to reasons for or practical workarounds from the XDA community?
Thanks in advance.
Edit to add - as per OP, issue is only apparent on a mobile network connection I.e 3G, HSPA etc.

Related

Mobile Internet connection dropping

Hi guys, after installing the latest radio on my Hero I get the feeling that my mobile internet connection (both HSDPA, 3G and 2G) seem to be dropping more often than before. I haven't monitored this prior to upgrades so I can't say for sure. But is anybody having the same experience?
Also is it possible to downgrade the radio? Do you just reinstall the old radio?
Thanks.
yes i have the same issue. my mobile internet and also the gps stops to work after a while of not using the phone. i have to restart the phone to get gps back to work.
mobile internet can also be reactivated by activating and deactivating the "only 2g networks" option.
this failure sucks because i just recognize that the mobile internet is down because i didn't get push mails for a while.
I have noticed that as well
Yep me too. I can be browsing (web, market, or rss) for a while, then lose connection for a bit, then it will suddenly work again.
Can we reflash the old radio?
No need. It could be the APN settings. I was having problems on T-Mobile with HSDPA dropping and read in another post to go to the T-Mobile support page for the G2 and select Connecting to the Internet --> Set up the phone for internet surfing --> and follow the instuctions to set up a new APN. Worked for me
I have the same problem.
I have installed the new Hero ROM two weeks ago, one week ago mobile internet disappeared from my phone. Before this it was very good.
I can't find the good solution for this issue. Please help.
Same radio ROM. But there were internet for a week with this ROM.
I don't understand.
(I have tried to reflash the ROM, but not solved.)
Same problem here.
Mobile network has been unstable since I bought it.
When I turn it off for a while and turn it on again, I can't see the icon on the top bar. What I have to do is going to Settings - Wireless controls - Mobile network settings - Network operators - Select automatically.
Sometimes the connection is lost while using. I have to do the same thing like above to make it work again.
I also contacted HTC's customer service, but I haven't got any response.
Too bad!
I find if I leave it then it comes back. Every so often it goes...then the firmware eventually notices and it reconnects. Annoying. Hopefully this will be fixed when T-Mobile release thier version of the ROM update later this week.
I have the same issue, but it seems like it only happens when I leave a wirelss-zone (and not every time I do that either).
When I leave home, it will maybe 1 of 3 times not connect to 3G before I manually connect again (Settings - Wireless controls - Mobile network settings - Network operators - Select automatically)
I've just used AnyCut to create a shortcut to this menu-option so it is less annoying, but a more permanent and official fix would be great.
same thing in my one thats why i hate htc from now one loots of bugs in hero headphones led net go back to htc hd how you can release phone if is not done properly
TheBrit said:
No need. It could be the APN settings. I was having problems on T-Mobile with HSDPA dropping and read in another post to go to the T-Mobile support page for the G2 and select Connecting to the Internet --> Set up the phone for internet surfing --> and follow the instuctions to set up a new APN. Worked for me
Click to expand...
Click to collapse
TheBrit's settings appear to have resolved the issue. have been logged into instant messenger for more than an hour without the connection dropping off give it a go guys.
wow, how much better is that
Guys, if u have the dropping connection concern, as I did, please follow tmobile link in previous posts or a one for your mobile provide apn settings, I've just done it and have had no dropped connections for ages
i was also having the same issue but since installing the modoco 2.6 enhanced rom with the radio ending in 07.08 all has been good.
dropping connection
Hi,
I have a g2 Touch from T-Mobile germany.
It runs Runs modaco 2.6 with the newest Radio. Dont know the number it ends on 0708.
I have the prob with dopping connections. But i cant download the settings from tmo germany, because there are no settings to download. Can anyone help me? Or Can i flash the old Radio back? And where can i get it for tmo germany?
Volker

[Q] Gingerbread: No SSL access on WiFi

I rooted my phone to CyanogenMod-7.0.0-RC2-Slide on March 26. I am unable to log into any SSL secured apps or web pages when on WiFi. It works fine on the G3 Network, so I am pretty sure this is strictly a WiFi issue not related to browser settings, etc. I have searched the xda forum and Google and haven't found anything similar reported for CM7. Any suggestions? I have reinstalled the radio updates and CM 7 several times to no avail.
I honestly think it's the wifi network your connecting to and not the rom. I could be wrong though. Try connecting to a different network and see the results.
hi_mcd said:
I rooted my phone to CyanogenMod-7.0.0-RC2-Slide on March 26. I am unable to log into any SSL secured apps or web pages when on WiFi. It works fine on the G3 Network, so I am pretty sure this is strictly a WiFi issue not related to browser settings, etc. I have searched the xda forum and Google and haven't found anything similar reported for CM7. Any suggestions? I have reinstalled the radio updates and CM 7 several times to no avail.
Click to expand...
Click to collapse
Sent from my T-Mobile myTouch 3G Slide using XDA App
Unfortunately this occurs regardless of the WiFi access point I am in (home, work, friends, hotspots). I am able to browse the internet fine on WiFi until I come to an SSL page. Or if I try to log in to an SSL secured app. Essentially it times out on me every time. Again, this is not a problem on the 3G network. I can switch over to 3G and view or log in just fine.
Tons of people have had WiFi issues with CM7, myself included. Something with the hardware source code not being released by HTC. I myself do not use CM7 strictly because I'm so dependent on WiFi. You can try this though, have bluetooth and WiFi enabled at the same time and see if it helps with your WiFi issues.

[Q] [SOLVED] Intermittent Mobile Connectivity

This is a repost of a post made in the wrong forum: http://forum.xda-developers.com/showthread.php?p=41965120#post41965120
---
Hi all
A search of the forums revealed 5 potential threads similar to this but not quite (not same symptom, phone, modem ...)
Keep loosing mobile data connection...
I have installed X-note 3 and found that my mobile internet is intermittent particularly in Youtube where I frequently have to click "No connection , Retry" or "Connection to Server lost, Retry" and in Play Store and Gmail where the problem tends to occur on a screen unlock after it has been unused for a few minutes - about 3 to 5 mins.
I dont believe this is a ROM issue because I d/l various ROMS such as Revolution, Alliance, PacMan, Paranoid and still I get the problem.
I tried installing all 9 of these radios here: http://forum.xda-developers.com/show....php?t=2044937 to no avail.
Also notice that if I set Network Mode to "GSM only" then this makes no difference to the problem (the default is "GSM/WCDMA Auto" which is what I've set it back to)
WiFi works fine.
Any ideas?
same issue here.
a lot of time trying to know why this happen. and i think it is due to fast dormancy.
the phone usually stays in standby in 3g... when you request some data it will automatically turn h or h+. Here is when you will notice the internet moving.
But unfortunately if you have some.coverage issues you can have this problem and then the programs instantly report no conection. If you insist you will see you can obtain connection. 5 seconds later 3g will appear again
It does not mind you will see the bars of coverage at maximum... if there is no quality signal you will have this problem.
I just have this problem at work. Not in other places.
But if you want a constant connection I recommend to keep for example online music while navigating...this will avoid the issue...unfortunately you will increase your data plan..
Yes!! This is exactly what happens.
So it can't be my specific phone but perhaps a hardware design or software issue. I don't recall this I happening before I rooted
Weird
Fixed it - so far at least
Fast Dormancy is the problem. It was enabled by default and I have turned this off. The connection is now fine and seems to be "always on". For me this is okay because I do not have any data limits or pay per MB for data. I do notice that new connections take a little longer to start (for example, time taken to access internet when opening up an app that is not currently running) . This is not noticeable for apps already running (in the background)
This explains ....
http://forum.xda-developers.com/showthread.php?t=1952005

Issues with unlocked M8's on AT&T

I currently have two HTC M8's that i have activated on AT&T. They have worked flawlessly for a long time, but I do have one current lingering issue on both devices. As of now, I am unable to access most google services that run off of the google.com domain, but only when i am connected to LTE. This includes most acount syncing capabilities, using the play store, using google search, or even just accessing google.com in a browser. All the while i still retain full access to any other site/services. All of this functionality works just fine on HSPA+ and wifi. Also to make it even more complex, It only seems to be an issue when the phone is using LTE band 17, when using LTE band 2 it works just fine. To add one more bit of oddity to the situation, a tracert from the phone to google.com goes through just fine with a low ping.
Things i have done to remedy the situation/rule out a carrier issue:
New sim card.
My sim card will access the play store just fine on another AT&T phone.
Used a VPN for a different route.
Factory reset through recovery menu.
Tracert to google.com, play.google.com works fine.
Edit1: Just thought to try something else. Set up wireless hotspot on my phone and connected my laptop. All google websites work just fine through there and tracert shows same results.
Sent in a ticket to HTC about it and they said they forwarded it to their engineers and i should be getting a call in a week with "something".
Im kind of at a loss and im open to any suggestions or ideas.

Connection Issues over WiFi

Hey guys,
I got the 8GB/256GB AL00 model and all is well except one annoying thing!
When I'm on Mobile Data connection (3G. 4G) everything works fine but when I'm on WiFi some programs do not refresh and saying there are connection issues...
For instance Google Maps will not load the map on WiFi but will on 4G without any issues. some apps will not load lists of people (dating apps for instance) while some other Apps and games work without any issues. My other phone (Xiaomi Mi Mix2) has no such problems with the WiFi and same apps on the same WiFi networks/
I've tested that on different WiFi Routers over different networks in different countries even. Same thing...
Ideas?
After some reading I finally decided to factory reset the phone.
After setting it up, everything seems to be OK now. I guess when the seller installed Google Play store initially, something went wrong...
Happy camper now

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