Been using my Moto 360 for months, no problem. Yesterday I was travelling so I used up more battery before going back to the dock than I usually would. I want to say it was down to maybe 10%. Maybe lower.
Threw it on the charging dock. I see the small blue circle, charging, and I walk away. Come back a few minutes later and the screen was off and white LED on charging dock was off. Couldn't do anything to get the white LED back and show that it was charging. I could pick up the watch and use it, but had very low battery. At some point I think it died, and again, I could never charge it.
Got frustrated, left it off the dock (because I read something on a moto support page about leaving it off the dock for 30 minutes?), and went to bed.
This morning, woke up, and put it on the charger. The white LED came on and the watch booted up. At first it shows charging and even says 13%. How that's possible I don't know, but the white LED wouldn't stay on. It would go off, at which point the regular watchface would show up and also the warning about being below 15%. Then a few seconds later the white LED would come back on and I'd get the charging screen. but that would only last a few seconds, then it would go off, and my watch face would show up. I just watched as it did this and you should see from the times the charging screen did pop up that it was actually draining battery (if you believe I was even at 13% this morning, which I don't). After a few minutes of this, the white LED was off and I can't get it back to charge at all. I'm sitting here this morning just as I did last night: watch won't come on and no white LED light on the dock and what looks like no charging.
What is going on here? Again, ZERO problems until this. Now my battery is so low that it shut off and I'm just leaving it on the dock hoping that somehow it is charging, even though the white LED on the dock is not coming on. I know I shouldnt have let my battery get so low before juicing it up, but that doesn't mean I should be sitting here unable to charge up my watch. I really don't think something all of a sudden yesterday happened to my watch and dock.
Anyone have any ideas here? Im on the road, so no qi plate here to test using a different method to charge it up (I have it at home, but I really wanted my watch to use for this trip!). Don't know anyone with a moto 360 either.
Thank you!!
Try a different USB cable/charging brick combination, they could be bad. If this doesn't work, most likely a bad dock.
Well I tried a different cable, no change. Left it sitting on the dock all day, nothing happened. Came home from going out and the charging/not charging is happening now ( and all of a sudden the watch got juice? Makes no sense to me.). I videoed it. Does this video shed any light on the cause? Thanks! I ask because it's hard to believe the dock is bad after no issues for months now.
Video: https://youtu.be/jmMH15ThOwg
Thanks again.
HEHE, same issue mate:
https://drive.google.com/open?id=0B_Qhf7E5ZWBTbW56elNSVUZLR1E
I have sent mine to Motorola twice now for the same problem.
They just sent the watch back to me and I don't get the issue anymore, however they have introduce a new problem for my watch where I can't even use tilt to wake anymore...
Fed up with their repair team, just asked them to replace the watch now because either their repair team has no clue how to fix it or that there is some other fault they cannot find.
pappy97 said:
tagging pappy97
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i have a similar issue. it seems that the craddle connection is not as strong as it used to be. I often times see my watch charge all the way to 100%, and then begin to slowly dwindle down. I have to take the watch off the charger and then place it back in "more securely", and then it would charge again.... anyone else?
i think i figured it out. i had a dual USB wall adapter that both my phone and watch were plugged into. only recently did I get a QI wireless charging pad. it appears that when both devices are charging, the phone took up all of the juice, leaving none for the watch (until the phone reached 100%). when I separated the two into different USB wall plugs, then they both charge up as normal.
hope this helps others.
I'm experiencing this exact same issue right now. I'm leaving it on the dock hoping that it starts to charge at some point. Have you discovered a fix or a possible cause for this issue so far?
I'm having the same issue. Started yesterday afternoon. I have 2 charge cradles and its the same on both so it leads me to believe its not a cradle issue. When I put the watch on the cradle, the charge light will come on for a few seconds and then go back off. After this happens a couple times it just wont come on anymore. Any help would be greatly appreciated.
I have the watch for almost 2 weeks and it never charge full and it loose all its charge in minutes I only used it 2 and it was off charge. Wife wi go home I am tired I like the watch. But I didn't use it I tried everything from the above mentioned proposals but seriously nothing worked I'm from Egypt and I bought online from USA from Nordstrom what should I do
Related
When I unplug my Dash from my HTC car charger the charge light and screen icon stayed on. I soft reset many times, and hard reset once and it stayed on. Before I reflash it is their anything I'm not trying? New to note: I let my phone charge overnight and the charge icon on the screen is gone, it shows a full battery. The led is still on, but it's steady green. I think this is a sign of the end is near.
I went out to my van this morning and saw that my car charger no longer works. Mabye some type of power surge caused this. New to note: After charging all night the light is off and the icon is a full battery. My phone showed 100% from 6am to 1:30pm; odd I know. Then I reset it and It was at 7%. I charged it turned off for 3 hrs. and it ran well full green on till one block form my house at 10:30pm. Has anyone had problem after using a "bad" car charger?
Wish my phone didnt stop charging.
I wouldnt need to plug it in every night
your battery may have went bad
phatmanxxl said:
your battery may have went bad
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I have 2 batterys. I think while charging my phone with my car charger the charger "shorted-out" and messed my phone up. It still works, but the led stays on and the charging icon comes on when it gets below 90%. I installed dontforget .cab to get some led functions back. I like other on this form love my Dash. This is realy hurting me to see it on its' last leg. I found one on craigslist for $60; I paid $140 for my current one on craigslist 'bout 2.5 years ago.
This morning the alarm went off on my phone and woke me up. I walked over and silenced it, everything seemed normal: it had been plugged it all night and the battery seemed full.I didn't unplug it, but simply dismissed the alarm and went off to shower, have breakfast etc. Half an hour later, I come back, the phone is completely dead. Still plugged in but LED is not lit. Holding down the power button does nothing, holding down power+volume does nothing. No screen activity, no vibrate, no LED. I tried replacing the battery, used both a spare Anker I had lying around and the original HTC battery. I tried plugging it into 2 different chargers as well as to my PC, nothing at all - I don't even get a charging LED.
Considering the phone had been plugged in all night and was working this morning, I don't think this is either a dead battery or a faulty USB port issue. Can't be sure of course. Can anyone advise me on how to diagnose the problem?
Just wanted to update to say that after a full day of it charging the phone is still completely dead and makes no response when I attempt to switch it on. I've ordered yet another spare battery with an external battery charger just to make sure that's not the issue, although, as I said in the OP, I very much doubt that's the case since the phone had been charging all night and was working and fully charged 1 hour before I notice it had died.
Any advice appreciated!
OK, another update, a brand new Anker battery with an external charger arrived today. After charging it for an hour and inserting it into the phone, trying to switch it on once again did nothing. No LED activity, nothing on the screen. Power+voldown also did nothing. So whatever's wrong with it is not a power issue: it died out of the blue, an hour after waking me up in the morning, while it was just sitting on my desk plugged in!
I've already bought a Moto X to replace it with, but if anyone has any ideas to help me fix it (or at least find out why it died) I'd really appreciate you sharing them! I love this phone and I would dearly love to keep it around as a backup!
Watch has set on the charger for about 4 hours now, and I haven't had a vibrate or screen turn on at all. The charger light on the charging unit turns on, but nothing from the watch at all. Anyone have any suggestions? I'm about to call moto and get it sorted through a probable replacement. Sort of annoyed that the QC is this bad.
Just a couple of quick questions:
(1) I know you said DOA, but I just wanted to clarify that is has never worked, or worked for a little while, then didn't work?
(2) When mine arrived, it had 37% charge and for some reason it didn't charge the first time I plugged the charger in. The light came on, but it wouldn't charge. Strangely enough, I unplugged it from the wall and plugged it back in and then it started charging. I'm not sure why, but just in case you haven't tried that yet, I would try that. I may even have used a different plug.
Make sure it is fully seated in the charger. Is there any warmth on the back of the watch when you remove it from the charger?
Steve-x said:
Make sure it is fully seated in the charger. Is there any warmth on the back of the watch when you remove it from the charger?
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There is. With the stock charger, it is warm to the touch and the feeling fades with time off the charger.
vansmack said:
Just a couple of quick questions:
(1) I know you said DOA, but I just wanted to clarify that is has never worked, or worked for a little while, then didn't work?
(2) When mine arrived, it had 37% charge and for some reason it didn't charge the first time I plugged the charger in. The light came on, but it wouldn't charge. Strangely enough, I unplugged it from the wall and plugged it back in and then it started charging. I'm not sure why, but just in case you haven't tried that yet, I would try that. I may even have used a different plug.
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As in DOA, meaning I took it out of the box and attempted to power it on with no vibration, screen lighting or any other form of feedback to indicate it was on. I have tried it with both the stock charger and a charger I use with my M8 that has a higher amp output.
Mine was the same way, totally dead out of the box. But after sitting in the charger for 20 minutes it finally turned itself on and so far seems fine. Maybe yours was just too dead to recover from.
I actually thought mine was DOA as well. Even left it charging overnight with no signs of life. It turns out that I was not pressing the power button hard enough. Once I REALLY pressed the button in for 3+ seconds, it powered right up! Haven't had that issue since then, and the power button now seems to register normal presses just fine.
giant420 said:
I actually thought mine was DOA as well. Even left it charging overnight with no signs of life. It turns out that I was not pressing the power button hard enough. Once I REALLY pressed the button in for 3+ seconds, it powered right up! Haven't had that issue since then, and the power button now seems to register normal presses just fine.
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I just tried this as well, and had no luck. I think I will call Moto tonight and get this resolved once and for all.
On the one I bought this morning I thought it was DOA until I peeled the plastic circle off the back and placed it on the charger. Did you take the plastic off?
aygriffith said:
On the one I bought this morning I thought it was DOA until I peeled the plastic circle off the back and placed it on the charger. Did you take the plastic off?
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That I did. Called Motorola support and they will be sending me a new one. Will see if the condition changes before the new one gets here though. It's still sitting on the charger and still getting warm to the touch.
CMNDR said:
That I did. Called Motorola support and they will be sending me a new one. Will see if the condition changes before the new one gets here though. It's still sitting on the charger and still getting warm to the touch.
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Just to give some final closure for anyone in the future, I recieved the replacement today, and it works just as intended. I think the issue with my other one was that the power switch itself was faulty, as this watch has a much more noticeable firm 'click' when I press it (The other one just sort of softly clicked.) Replacement was sent overnight, and arrived working out of the box. With that said, and after customer service messing up not just the email address, but also my name, I would say that Motorola's support is quite shoddy at best. I just hope they actually reverse the charge on my account for the replacement watch.
I just want to add to this thread, this is exactly the issue I'm seeing with my brand new Moto 360. Just purchased from Best Buy. Took it out of the box, held the power button (as the instructions say) and nothing. I plugged the charger in, unplugged, replugged, etc, no dice. The light on the charger lights up and the watch gets warm. I've let it charge for over an hour, and still have yet to see anything on the screen. The button "clicks" when I press it as opposed to the OP's issue. I guess I'll just take it back and exchange it, just hope this is not the norm with this device.
I purchased an original charging dock and I've noticed some strange issues. There are times when it just seems to disconnect itself randomly. It will charge the phone for a few seconds, then disconnect for a second, then charge for another few seconds and so forth and so on.
There was one time when I placed my phone in the dock before going to sleep, I think the phone had somewhere around 20% battery left and by morning, my phone was completely discharged and it didn't even power on until I charged it by cable for about an hour.
Strangest thing is, it seems to only do this when battery is low. I've tried using it when battery is over 80% and it doesn't seem to show this issue anymore.
Does this make any sense? Should I return it?
zgomot said:
I purchased an original charging dock and I've noticed some strange issues. There are times when it just seems to disconnect itself randomly. It will charge the phone for a few seconds, then disconnect for a second, then charge for another few seconds and so forth and so on.
There was one time when I placed my phone in the dock before going to sleep, I think the phone had somewhere around 20% battery left and by morning, my phone was completely discharged and it didn't even power on until I charged it by cable for about an hour.
Strangest thing is, it seems to only do this when battery is low. I've tried using it when battery is over 80% and it doesn't seem to show this issue anymore.
Does this make any sense? Should I return it?
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I would probably say that the magnetic cable is not connected properly but... If possible, try charging it again, say for a period of time - 10 mins perhaps etc or checked with your friends/family and use their phones to test it out too.
Personally, I never like the dock as similar issues that has happened to you, happen unto me too!
My solution to this - took out the cable straight out of the docking mechanism (do this at your own risk - as it will void either the warranty or refund)
Perhaps this link may gives more information -
I did exactly that. Took out the cable and now it seems to charge ok.
zgomot said:
I did exactly that. Took out the cable and now it seems to charge ok.
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That's great. I had a bigger problem, but not with the dock. My device was not charging(it was discharing) and the phone kept spamming the charge sound. I opened it up and i was suprised that my phone was already opened(bought it 2nd hand) and the dock connector was detached(only the back door pushing it a bit.). I connected it and everything works perfectly now. I am glad that you solved your problem easier.
HI,
had a similar Problem with this docking station. For me it seems that the docking station doesn't fits right to the Smartphone. I put a plastic card (like a credit card, but without any chips) behind the Phone when i charge my phone with the docking station.
I've been having all kinds of trouble getting my tablet to charge. It's acting really weird. Over the last couple of days, I will turn the tablet on and it will say 80% charged (after being plugged in all night). Then, with it still plugged in, it will drain down to 15% in about 30 minutes. Why would it drain so fast (if at all?) when it's plugged in? It's also been taking hours for it to charge once it hits that 15% and I don't use it.
At first, I discovered my charging cable was to blame. I'd plug it in, but the tablet wouldn't detect it was connected unless I pulled on the wires just right for them to make contact. Apparently there was a broken wire inside the plug of the cable. So I replaced it with a new cable. Everything seemed to be working good then, and was actually getting proper charges again. Now though, it doesn't seem to want to work.
I was using the tablet yesterday to check my email. It had been plugged in all day and not being used. It said it was at 100%. After about 10 minutes though, the tablet shut off saying "battery low". When I try to turn it back on, I get the battery indicator showing it's at 0%. So I left it plugged in the rest of the day and over night. I just went to turn it on about an hour ago, and it's still sitting at 0%!
I thought maybe the cable was bad again, so I found another charger and tried that. It does the same thing the other cable does.. It stays off until I plug in the cable. Then, as soon as it's in, the tablet "wakes up" and displays the battery indicator. Like, it detects a power source has been plugged in. But no matter what I do, and how long I keep it plugged in, it stays at 0%. I can force the tablet to turn on by holding the power button. It goes through the boot animation prior to loading the screen. Then, in about 5 seconds, it turns itself off again.
I don't think the battery is truly at 0%. If it were, how would it be able to boot up without even a cable plugged in? I really don't know what to do now. I've rooted it, so I can't send it in to Samsung for repair. I don't even think the warranty would still be good at this point anyway. The tablet is at least 3 years old (based on when I joined this site looking for root help). And I think it was 2-3 years older than that before I bought it. Is there anything I can do?
I can't wait anymore. So frustrating to own something that's worked great then all of a sudden decide to no want to even power on anymore. I've spent all day trying to get it to charge with other cables. I've tried chargers, I've tried just straight cables. Plugging into the wall, plugging into the computer, plugging into the USB port in the car. Nothing works. So I hopped over to Amazon to just order a new tablet. I can afford it, not big deal there. But then I saw a ribbon cable used to replace the USB port on the tablet. Maybe the port is bad? Lots of "highly recommended" reviews. I went ahead and ordered one. It was less than $7. If it doesn't work, I still have the money to go forward with buying a new tablet. If it does, money saved! I went ahead and bought the "customers also buy" kit, with a replacement battery (just in case it's not the port), and a set of tools. If the cable is all I need, I'll have a spare battery. If the battery is all I need, I'll have a spare ribbon. If it still doesn't work, I'll go back to my original plan.
Just kinda bummed this is where I have to go now. Why would it suddenly just stop altogether like that? Is it because I keep it plugged in 95% of the time? Should I keep it unplugged till it's drained then charge it and unplug it again right away? I used to have to do that with an old cell phone. This is my first tablet so I dunno. If I end up needing to replace the whole thing, it'd be nice to know from experienced users what the best way to do it is, and what, if anything, I can do to prevent it happening again.
I'd suspect the battery is kaput.
It's not a good idea to keep the battery on permanent charge, there's no need. Let it cycle normally.
Well, all told this was an educating experience. I got the battery first. It came about 40% charged. Once it was installed I used TWRP to create a system backup and downloaded it to my computer. Then I left it plugged in overnight. The next day it was down to 30%. So the "charging" indicator on the screen was just a bunch of lies. I got the replacement charging port a day later and installed it. I didn't do anything else with the tablet, just left it turned off and the charging cable plugged in. It said it was charging, but again, after about 12 hours of charging overnight, the following morning it was down to 18%. So I'm returning both the battery and the port. They may still be working fine, and the problem is elsewhere in the tablet. I accidentally broke the little metal connectors over the power button (it's a contact sensor, and the connectors sit on top and complete the circuit when the button is pressed) when I took the back off to replace the parts. I also cracked my screen, although I think it's just the protector I put on it. I'm not sure what else to try at this point. The tablet is essentially a paperweight now. I can turn it on and watch the battery slowly drain to 0%, but I'll never get any more use out of it. So I decided to do a system wipe prior to putting it away for some future project to try and rescue it. Now it's stuck with the "Teamwin" screen flashing at me. I give up. I looked at Amazon to see if I could just buy another one, but they don't have any "new" left. They're all refurbished or "slightly used" from 3rd parties. I looked at other tablets, and bought a new Samsung Galaxy Tab S5E. It looks like it has the best reviews and marks. The only issue would be the wifi, but it seems to be a hit or miss with people. Some people say it's a problem, others say they don't even have a problem. So.. <shrug> I'll see how it works for me.