AFTV has to be reset daily to output video - Fire TV Q&A, Help & Troubleshooting

Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?

mscroggins said:
Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?
Click to expand...
Click to collapse
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.

KLit75 said:
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.
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I think you are on to it. I did some more testing.. Last night I got the blue screen on the TV.. Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.

mscroggins said:
I think you are on to it. I did some more testing.. Last night I got the blue screen on Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.
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Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.

KLit75 said:
Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.
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Click to collapse
I agree that is very strange.. I didnt change cables or ports.. but now that I know its an HDMI issue, I will swap some cables or something and see if it makes a difference. There really isnt anything else I can do.. On the tv, switching to another hdmi and coming back doesnt help.. I have to physically unplug the hdmi and plug it back in..

This issue has to do with HDCP and started with the 51.1.6.1 software update. See here: http://www.aftvnews.com/recent-fire-tv-software-updates-causing-blank-screen-issues-related-to-hdcp/

HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.

Calibaan said:
HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.
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Click to collapse
I just read the thread on aftvnews. It definitely seems to be my issue. I swapped to a different cable and it appears to have fixed it. The thread thought maybe the issue was fixed with 51.1.6_3_user_516012020 .. but that is the version I have and the date for the install is Aug 20..
Anyway its a tricky issue.. I guess if you get things working.. dont touch anything !..

Related

[q] HDMI OUTPUT ISSUE

Wondering if theirs any quick fix for HDMI output failure?
Ever since I got my EVO my HDMI never worked, always freezes and reboots
Anyone help?
Evo_Ace said:
Wondering if theirs any quick fix for HDMI output failure?
Ever since I got my EVO my HDMI never worked, always freezes and reboots
Anyone help?
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Click to collapse
Well thats odd. I can't honestly say that mine has worked "great", but it does work. In MY experience with YouTube goes something like this:
1.) plug the cable into TV then phone
2.) switch to the proper input on the TV
3.) Phone say HDMI something in the taskbar.
4.) TV screen turns black (meaning its getting a signal from the phone)
5.) click YouTube icon then click a video
Now sometimes it will just play but this is very rare. Usually I have to unplug the HDMI while the video is playing then plug it back in. Then the video will start on the TV. Now with = 3 the video has already started so I have to try to back up which doesn't always work. So long story short I generally have to play around with it a bit (kinda like the wife (don't tell her I said that)). Sorry grammar check isn't working and I barely passed English so I hope this makes sense. I'm sure someone will be along shortly to correct me.
OH BTW Wrong Thread..

Logitech K400r issues.

Anyone here using Logitech k400r? Mine had been so weird lately. It keeps turning my screen black.
Anytime I move the keyboard physically , it looks like it's putting the Aftv to sleep. Any ideas friends? Thank you.
No issues with mine.
What condition is your keyboard in?
Your keys could be sticking,or maybe you are just bumping the PC power button that darkens the screen.
retroben said:
No issues with mine.
What condition is your keyboard in?
Your keys could be sticking,or maybe you are just bumping the PC power button that darkens the screen.
Click to expand...
Click to collapse
Keyboard was just bought another ago. Used for maybe 20 hrs. Maybe even less. But for those first 20 hrs of usage it was fine. Then I went on vacation for 2 weeks. Came back and this issue started to occur.
Obviously,something must have happenned in those two weeks.
But what could have caused such an oddity?
I moved my keyboard around like crazy to see if anything would happen and it did not cause a blacked out screen.
Maybe try taking out the K400r's batteries,unhooking the USB receiver for it,and unplugging you Fire TV when you have to go do something for an hour or two.
It might be a run session issue this whole time causing the issue if you left your Fire TV unused,but left it plugged in.
You are advised by the Fire TV instructions to unplug it if you,or another are not going to be using it for an extended period of time.
retroben said:
Obviously,something must have happenned in those two weeks.
But what could have caused such an oddity?
I moved my keyboard around like crazy to see if anything would happen and it did not cause a blacked out screen.
Maybe try taking out the K400r's batteries,unhooking the USB receiver for it,and unplugging you Fire TV when you have to go do something for an hour or two.
It might be a run session issue this whole time causing the issue if you left your Fire TV unused,but left it plugged in.
You are advised by the Fire TV instructions to unplug it if you,or another are not going to be using it for an extended period of time.
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Click to collapse
I'll give that a try. Thanks for the advice. I'll update you if it works. Should I take a video of my issue?

[Q] Netflix keeps signing me out

I don't use Netflix very often on the AFTV, but sometimes when I run the app I have to sign in again.
I have Netflix on a few other devices and only have this problem on the Fire TV.
Not sure if this happens when I don't use Netflix for a while or maybe when the Fire TV is rebooted?
It's really annoying!!
Anyone else with the same problem?
Seems to happen to me as well from time to time. Not sure the cause.
The closest reason I can find is either a reboot or force close of the app, but even then it still seems random as to whether it does it or not.
I've also had this issue on an lg bd player so it's not unique to the fire tv.
I have this happen as well and always suspected it was related to USB for power but haven't test out my theory. Are you using USB or wall plug to power FireTV stick?
mr3p said:
I have this happen as well and always suspected it was related to USB for power but haven't test out my theory. Are you using USB or wall plug to power FireTV stick?
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Click to collapse
I'm using a FireTV not a Stick.
I've done a some testing and can't get it to sign me out, have rebooted FireTV and was still signed in, so I'm not sure what triggers it.
helicon9 said:
I'm using a FireTV not a Stick.
I've done a some testing and can't get it to sign me out, have rebooted FireTV and was still signed in, so I'm not sure what triggers it.
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Click to collapse
This is a fix I used to help with "Netflix unable to play this title" issue. It worked for 3 days and then came back BUT I was also experiencing your sign out problem (at an extremely annoying frequency!) And since doing this it hasn't happened yet (about 5 days)
1. Go to manage applications<Amazon video and press clear data 3 times. Yes 3 times because apparently 1 and 2 don't get it done.
2. Unplug aftv, wait 10 seconds, plug it back in
That made it better for me and some others. At the very least it doesn't try your patience as much. Having to perform this once or twice a week is better than signing into Netflix 3 or 4 times daily. Hope it works for you...
Out of curiosity, do you know what firmware you're running? Rooted or not? Thanks.
KLit75 said:
This is a fix I used to help with "Netflix unable to play this title" issue. It worked for 3 days and then came back BUT I was also experiencing your sign out problem (at an extremely annoying frequency!) And since doing this it hasn't happened yet (about 5 days)
1. Go to manage applications<Amazon video and press clear data 3 times. Yes 3 times because apparently 1 and 2 don't get it done.
2. Unplug aftv, wait 10 seconds, plug it back in
That made it better for me and some others. At the very least it doesn't try your patience as much. Having to perform this once or twice a week is better than signing into Netflix 3 or 4 times daily. Hope it works for you...
Out of curiosity, do you know what firmware you're running? Rooted or not? Thanks.
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Click to collapse
Will try this this evening, but this is still strange.
Why do we have to do this on the Amazon Video app and not Netflix?!? It sounds awful but if it worked for you, maybe it will for me also
About the USB power, I have the Mission Cables MC9E that has a battery that keeps output voltage constant while in use as my stock USB ports are not enough for powering the FireTV Stick and didn't wanted to use the wall power.
Unfortunately the USB ports is my tv does not give power if tv is turned off, so the battery charges only o if tv is on.
I have been out for a week from home and just returned yesterday and in these days I unplugged all my electronic devices and my tv as well.
Now that I'm back, I plugged everything in and Berkley
Netflix was logged off. I thought was normal as everything was unplugged so I just logged in again without thinning about any issue.
It's still annoying as for example Amazon Video it was still logged in, and wished was the same for Netflix.
Getting to the point, yesterday I used Netflix and tv for less then an hour, then this morning noticed that Netflix was logged out again.
I thought was the battery that was not enough charged to keep some power to the stick, and then watched the tv for another quite hour.
Then this afternoon I turned it on again and Netflix was again logged off.
I'm doubting that the battery doesn't have enough time of power for getting charged, meaning that the Fire stick doesn't get power while turned off and it loses Netflix sinc or something related to is log maintenance.
I'll try to use the wall power for a while and let you know also this.
In case, it would mean that the FireTV Stick must not be far away from power for too long periods so to keep Netflix logging.
I say "must not be far away from power for too long" as if I mica the Fire stick from one tv to another unplugging it completely from power, it keeps Netflix logged!!
Sent from my SM-G950F using Tapatalk

Fire Tv Stick remote suddenly stopped working

Like it says up top, but it's relatively new. Of course I tried new batteries. I had been using the originals from when I bought it in late March. All I was doing was syncing mysql to the stick and I needed a mouse to move some stuff around in ES file explorer (got side tracked actually and installed task manager to clear the cache) so I installed WuKong remote. It was then I noticed some serious lag--takes about 10 seconds or less on fire tv console to clear cache. This took about a minute at least then it just froze in the app, couldn't press home. Tried 3 sets of new batteries but nothing worked.
BTW--this new faster screen timeout on aftv is all the more annoying when you're trying to do something like update a library because if I leave for a couple of minutes I need to reboot since neither Yatse nor wukong were able to wake up the display BUT you can still hear the clicks.
I don't mean to go on but something tells me this is more than just a remote control issue. I thought if anyone had a similar experience they might be of some help. Thanks.
Did you try to pair the remote again? Press the home button for 5-10 seconds after powerup.
Calibaan said:
Did you try to pair the remote again? Press the home button for 5-10 seconds after powerup.
Click to expand...
Click to collapse
Yes. A few times with different batteries, but it just won't pair. I might try a factory reset. If I had to pin point it it would've died when i first started using wukong app. I've used that on other devices with no issues but that's the only thing i did differently last night. I'll probably do a factory reset and if that don't work call amazon.
You could try the Android phone remote app for calling the pairing function from menu. Probably this does the trick.
Calibaan said:
You could try the Android phone remote app for calling the pairing function from menu. Probably this does the trick.
Click to expand...
Click to collapse
And had I caught your post a bit earlier...I may have lol.
I still have no idea the root cause but a factory reset did the trick. The remote responded immediately (actually a lot faster then when i wipe my rooted atvs.) I wonder if the wukong remote somehow highjacked it?) Just remember the reason i installed it was to be able to mouse click "show hidden" on ES file explorer. The stupid part is I now know there's another way to accomplish this without a mouse by going into the app's settings. No big deal. Thanks for the help!
This has happened to me thrice in one week. This on a rooted FTV, not stick. Three times, the remote just died. Changed batteries, but no joy. The first time, a simple reboot fixed it. The second time, I had to use the FTV app on my iPhone to un-pair and re-pair it. The third time, the reboot did the trick. Not sure what happened. Since then (around a month back), no issues. No change in firmware/apps/any sort of configuration on FTV (or any new devices in the house) before the problem or after the problem. The problem came for a week and then simply went away.
I don't have the Wukong app installed. I have one another FTV in my bedroom and made sure that the problem remote did not somehow got paired to it, and it wasn't. I need to read up on BT interference, that seems to be my wild and ignorant guess. Or some hardware within the remote is going bad... But, I am not sure about that reason, the remote is used everyday and works fine since the mishap.
Today while watching a video via my AFTV, the whole thing just locked up on me. Had to remove the power cord to reboot it. After it rebooted I noticed that my controller wasn't doing anything, and the same with my amazon game controller. But my logitech K400 worked. So I go to settings because I know for a fact the batteries aren't bad. Put in some new one on the remote first thing and you can see the led light up on the controller. Anyways, in Settings it said my controllers were paired, but said Battery, like the batterys were dead. So I used my keyboard to unpair my gamepad. Then I had no problem pairing it up and controlling stuff, so I did the same with my remote and boom, now it works.
tl;dr Check settings, if it says just Battery on the controller, unpair it, and then pair it again.
Can some one help my fire stick controller it's working correctly it goes up & down but it won't go on the mouse bit to click on the show box films I want to watch I'm new to all this technology stuff lol
fire sitck dead
I had my firestick for a week and used it, maybe four times. Went to use it again and it would not come on, no LED light, nothing. I changed the batteries, several sets of new ones. Nothing. I am not a tech guru, so if you have some ideas for me, dumb them down.
Oh, and I tried the new batteries in another remote and they work fine.
Had the same problem too... I had to hold down the Home button while being 4inches away from the receiver before it synced
i've had no luck with my firestick remote, i connected the firestick to my tv but the firestick remote won't sync with the firestick so now i'm stuck at the first screen, i've tried changing the batteries for new ones, cleaning the remote's battery contacts, plugging and unplugging the firestick from the tv and the electrical outlet. I've also plugged the firestick to a brand new tv and still can't find the remote. I've remove the batteries for 2 hours and tried again to sync it to the firestick and no luck. rebooted my router several times, put the remote next to the firestick to see it would sync and still no luck, changed hdmi ports and nothing, went to a friend's house and not working there either. called amazon to be sent a replacement firestick and remote, they sent both and still the same problem. I would like to factory reset the firestick but i don't know how since i can't use the phone app or the remote. I'm at the very first screen where it asks you to press the home button so it can find the remote. btw, i've also did the hold 3 button remote reset and didnt work either. i have the firestick with voice first generation, i had kodi installed so i don't know if that means it was rooted or not.... Any suggestions on what else i can do to pair it would be greatly appreciated.
TL;DR firestick with voice remote won't sync no matter what and need help with syncing.
If you are still having this trouble it is because your firestick does not recognize that the tv is on. It's doing that because it is plugged into the wall. If you unplug the USB part of the plug from the wall and plug it into your USB slot on your tv it will solve the problem. Switched mine over and it hasn't happened since.
TommyCallahan said:
If you are still having this trouble it is because your firestick does not recognize that the tv is on. It's doing that because it is plugged into the wall. If you unplug the USB part of the plug from the wall and plug it into your USB slot on your tv it will solve the problem. Switched mine over and it hasn't happened since.
Click to expand...
Click to collapse
That makes absolutely no sense at all.
@nachumama So you have a new FireTV Stick and a new remote and it still doesn't work? Two separate sets of stick+remote and none of them works on your TV or the one at your friend's house? That's not good.
FireStick remote not working properly
My Firesticktv remote was working very slowly. I would hit a button on the remote and nothing would happen for about 30 seconds. I changed the batteries(no change). I fixed it by going to Settings- Network- whatever network it says you are connected to. hit the Forget this network, Then connect to the next network on your router. It was my 2.4GHz channel. For some reason my channel was changed and was on my 5GHz channel, It didn't work on the 5GHz channel. The remote works like new again
my firestick is not working tried very thing that other people has tried what to do next
Fire Tv Stick remote suddenly stopped working issue or Amazon Fire Stick not working issue usualy occured due to Inadequate Power Supply, Damage Fire Stick’s remote batteries, Outdated Software, Corrupted Fire Stick Cache, and Overheating of Fire Stick devices.
However, there is some workaround solutions available on the web 'https://techsmagic.com/how-to-fix-amazon-fire-stick-not-working-after-update-reset' page detailing it. Here is the solution:
Method 1: Restart your Fire Stick
Method 2: Check your Internet Connection
Method 3: Update FireStick Software
Method 4: Clear the Fire Stick Cache
Method 5: Reset your Fire Stick to Factory Settings
If you have some other and better solutions to fix this issue, must share with me. Thanks

Please help

Hello I am looking for guidance to fix my firestick. I've exhausted all search options.
I lost my firestick remote some time ago and just got competed moving. I decided to re setup my firestick. However I am running into the following issue.
I now have a new router, so my firestick is still looking to connect to the old router settings. I downloaded the firetv app but i can't remember my old router net id and password settings to create a hotspot with my phone and update my network settings.
I purchased a new remote as I have read you can just pair it to your current firestick by holding the home button for 10 seconds. I've tried this several times. However my firestick seems to be stuck in sleep mode. I have tried to unplug the firestick to reboot it. However I cannot get past the black screen.
I have verified that I am on the correct hdmi screen and the unit is plugged in. I also tried two different hdmi ports on my tv and no luck.
Does anyone have a work around or am I stuck buying a new firestick?
Do you see anything as the FireTV boots? It's just black?
malacoid said:
Do you see anything as the FireTV boots? It's just black?
Click to expand...
Click to collapse
I do not get to see it even boot. When I plug the unit into the hdmi port the screen stays black. I am on the correct hdmi setting on the tv. I have 6 hdmi ports and have no luck on any of them.
I've read that people say the USB cord can get burned out so the unit is not getting power. I will swap my iPhone cord to see if that is the issue.

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