Please help - Fire TV Q&A, Help & Troubleshooting

Hello I am looking for guidance to fix my firestick. I've exhausted all search options.
I lost my firestick remote some time ago and just got competed moving. I decided to re setup my firestick. However I am running into the following issue.
I now have a new router, so my firestick is still looking to connect to the old router settings. I downloaded the firetv app but i can't remember my old router net id and password settings to create a hotspot with my phone and update my network settings.
I purchased a new remote as I have read you can just pair it to your current firestick by holding the home button for 10 seconds. I've tried this several times. However my firestick seems to be stuck in sleep mode. I have tried to unplug the firestick to reboot it. However I cannot get past the black screen.
I have verified that I am on the correct hdmi screen and the unit is plugged in. I also tried two different hdmi ports on my tv and no luck.
Does anyone have a work around or am I stuck buying a new firestick?

Do you see anything as the FireTV boots? It's just black?

malacoid said:
Do you see anything as the FireTV boots? It's just black?
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I do not get to see it even boot. When I plug the unit into the hdmi port the screen stays black. I am on the correct hdmi setting on the tv. I have 6 hdmi ports and have no luck on any of them.
I've read that people say the USB cord can get burned out so the unit is not getting power. I will swap my iPhone cord to see if that is the issue.

Related

Fire Tv Stick remote suddenly stopped working

Like it says up top, but it's relatively new. Of course I tried new batteries. I had been using the originals from when I bought it in late March. All I was doing was syncing mysql to the stick and I needed a mouse to move some stuff around in ES file explorer (got side tracked actually and installed task manager to clear the cache) so I installed WuKong remote. It was then I noticed some serious lag--takes about 10 seconds or less on fire tv console to clear cache. This took about a minute at least then it just froze in the app, couldn't press home. Tried 3 sets of new batteries but nothing worked.
BTW--this new faster screen timeout on aftv is all the more annoying when you're trying to do something like update a library because if I leave for a couple of minutes I need to reboot since neither Yatse nor wukong were able to wake up the display BUT you can still hear the clicks.
I don't mean to go on but something tells me this is more than just a remote control issue. I thought if anyone had a similar experience they might be of some help. Thanks.
Did you try to pair the remote again? Press the home button for 5-10 seconds after powerup.
Calibaan said:
Did you try to pair the remote again? Press the home button for 5-10 seconds after powerup.
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Yes. A few times with different batteries, but it just won't pair. I might try a factory reset. If I had to pin point it it would've died when i first started using wukong app. I've used that on other devices with no issues but that's the only thing i did differently last night. I'll probably do a factory reset and if that don't work call amazon.
You could try the Android phone remote app for calling the pairing function from menu. Probably this does the trick.
Calibaan said:
You could try the Android phone remote app for calling the pairing function from menu. Probably this does the trick.
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And had I caught your post a bit earlier...I may have lol.
I still have no idea the root cause but a factory reset did the trick. The remote responded immediately (actually a lot faster then when i wipe my rooted atvs.) I wonder if the wukong remote somehow highjacked it?) Just remember the reason i installed it was to be able to mouse click "show hidden" on ES file explorer. The stupid part is I now know there's another way to accomplish this without a mouse by going into the app's settings. No big deal. Thanks for the help!
This has happened to me thrice in one week. This on a rooted FTV, not stick. Three times, the remote just died. Changed batteries, but no joy. The first time, a simple reboot fixed it. The second time, I had to use the FTV app on my iPhone to un-pair and re-pair it. The third time, the reboot did the trick. Not sure what happened. Since then (around a month back), no issues. No change in firmware/apps/any sort of configuration on FTV (or any new devices in the house) before the problem or after the problem. The problem came for a week and then simply went away.
I don't have the Wukong app installed. I have one another FTV in my bedroom and made sure that the problem remote did not somehow got paired to it, and it wasn't. I need to read up on BT interference, that seems to be my wild and ignorant guess. Or some hardware within the remote is going bad... But, I am not sure about that reason, the remote is used everyday and works fine since the mishap.
Today while watching a video via my AFTV, the whole thing just locked up on me. Had to remove the power cord to reboot it. After it rebooted I noticed that my controller wasn't doing anything, and the same with my amazon game controller. But my logitech K400 worked. So I go to settings because I know for a fact the batteries aren't bad. Put in some new one on the remote first thing and you can see the led light up on the controller. Anyways, in Settings it said my controllers were paired, but said Battery, like the batterys were dead. So I used my keyboard to unpair my gamepad. Then I had no problem pairing it up and controlling stuff, so I did the same with my remote and boom, now it works.
tl;dr Check settings, if it says just Battery on the controller, unpair it, and then pair it again.
Can some one help my fire stick controller it's working correctly it goes up & down but it won't go on the mouse bit to click on the show box films I want to watch I'm new to all this technology stuff lol
fire sitck dead
I had my firestick for a week and used it, maybe four times. Went to use it again and it would not come on, no LED light, nothing. I changed the batteries, several sets of new ones. Nothing. I am not a tech guru, so if you have some ideas for me, dumb them down.
Oh, and I tried the new batteries in another remote and they work fine.
Had the same problem too... I had to hold down the Home button while being 4inches away from the receiver before it synced
i've had no luck with my firestick remote, i connected the firestick to my tv but the firestick remote won't sync with the firestick so now i'm stuck at the first screen, i've tried changing the batteries for new ones, cleaning the remote's battery contacts, plugging and unplugging the firestick from the tv and the electrical outlet. I've also plugged the firestick to a brand new tv and still can't find the remote. I've remove the batteries for 2 hours and tried again to sync it to the firestick and no luck. rebooted my router several times, put the remote next to the firestick to see it would sync and still no luck, changed hdmi ports and nothing, went to a friend's house and not working there either. called amazon to be sent a replacement firestick and remote, they sent both and still the same problem. I would like to factory reset the firestick but i don't know how since i can't use the phone app or the remote. I'm at the very first screen where it asks you to press the home button so it can find the remote. btw, i've also did the hold 3 button remote reset and didnt work either. i have the firestick with voice first generation, i had kodi installed so i don't know if that means it was rooted or not.... Any suggestions on what else i can do to pair it would be greatly appreciated.
TL;DR firestick with voice remote won't sync no matter what and need help with syncing.
If you are still having this trouble it is because your firestick does not recognize that the tv is on. It's doing that because it is plugged into the wall. If you unplug the USB part of the plug from the wall and plug it into your USB slot on your tv it will solve the problem. Switched mine over and it hasn't happened since.
TommyCallahan said:
If you are still having this trouble it is because your firestick does not recognize that the tv is on. It's doing that because it is plugged into the wall. If you unplug the USB part of the plug from the wall and plug it into your USB slot on your tv it will solve the problem. Switched mine over and it hasn't happened since.
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That makes absolutely no sense at all.
@nachumama So you have a new FireTV Stick and a new remote and it still doesn't work? Two separate sets of stick+remote and none of them works on your TV or the one at your friend's house? That's not good.
FireStick remote not working properly
My Firesticktv remote was working very slowly. I would hit a button on the remote and nothing would happen for about 30 seconds. I changed the batteries(no change). I fixed it by going to Settings- Network- whatever network it says you are connected to. hit the Forget this network, Then connect to the next network on your router. It was my 2.4GHz channel. For some reason my channel was changed and was on my 5GHz channel, It didn't work on the 5GHz channel. The remote works like new again
my firestick is not working tried very thing that other people has tried what to do next
Fire Tv Stick remote suddenly stopped working issue or Amazon Fire Stick not working issue usualy occured due to Inadequate Power Supply, Damage Fire Stick’s remote batteries, Outdated Software, Corrupted Fire Stick Cache, and Overheating of Fire Stick devices.
However, there is some workaround solutions available on the web 'https://techsmagic.com/how-to-fix-amazon-fire-stick-not-working-after-update-reset' page detailing it. Here is the solution:
Method 1: Restart your Fire Stick
Method 2: Check your Internet Connection
Method 3: Update FireStick Software
Method 4: Clear the Fire Stick Cache
Method 5: Reset your Fire Stick to Factory Settings
If you have some other and better solutions to fix this issue, must share with me. Thanks

AFTV has to be reset daily to output video

Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?
mscroggins said:
Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?
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If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.
KLit75 said:
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.
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I think you are on to it. I did some more testing.. Last night I got the blue screen on the TV.. Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.
mscroggins said:
I think you are on to it. I did some more testing.. Last night I got the blue screen on Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.
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Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.
KLit75 said:
Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.
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I agree that is very strange.. I didnt change cables or ports.. but now that I know its an HDMI issue, I will swap some cables or something and see if it makes a difference. There really isnt anything else I can do.. On the tv, switching to another hdmi and coming back doesnt help.. I have to physically unplug the hdmi and plug it back in..
This issue has to do with HDCP and started with the 51.1.6.1 software update. See here: http://www.aftvnews.com/recent-fire-tv-software-updates-causing-blank-screen-issues-related-to-hdcp/
HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.
Calibaan said:
HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.
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I just read the thread on aftvnews. It definitely seems to be my issue. I swapped to a different cable and it appears to have fixed it. The thread thought maybe the issue was fixed with 51.1.6_3_user_516012020 .. but that is the version I have and the date for the install is Aug 20..
Anyway its a tricky issue.. I guess if you get things working.. dont touch anything !..

Bricked Fire TV No HDMI

Have a Fire TV 1 that has been bricked for awhile now and noticed something that may mean something and may not. Anyway the fire tv will power on but there is no display from HDMI to tv not even white amazon logo, nothing. What is interesting is that it will temporarily connect to USB....It will connect then quickly disconnect when I attach a usb a to a cable? Is there any way to get it to hold that connection? Also does that even mean anything that it will temporarily connect? When it connects it shows as Fire TV device. Since it seems to be nothing more than a paperweight at the moment I'm willing to try anything especially since I have another Fire TV 1 and a Fire TV 2. I think it got bricked when we had a power outage. It may have been in the middle of an update since it was not rooted.
Any suggestions at all would be appreciated
dk1keith said:
Have a Fire TV 1 that has been bricked for awhile now and noticed something that may mean something and may not. Anyway the fire tv will power on but there is no display from HDMI to tv not even white amazon logo, nothing. What is interesting is that it will temporarily connect to USB....It will connect then quickly disconnect when I attach a usb a to a cable? Is there any way to get it to hold that connection? Also does that even mean anything that it will temporarily connect? When it connects it shows as Fire TV device. Since it seems to be nothing more than a paperweight at the moment I'm willing to try anything especially since I have another Fire TV 1 and a Fire TV 2. I think it got bricked when we had a power outage. It may have been in the middle of an update since it was not rooted.
Any suggestions at all would be appreciated
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Click to collapse
It is no way back in without recovery being install and as your unit was not rooted recovery had not been installed for sure.
Just buy a new one at Walmart put the old one in the box and return it

FireTV remote can't pair with my FTV 2 at all. Can't reset or anything.

Hello,
I have a FTV2 that is rooted with one of rbox's rom's. This FTV is in a guest room and not really even used. I would say it's almost brand new and maybe used about 5 times when we have had guests over the last year.
I had a guest and they told me they couldn't get the tv to work. I tried to turn on the FTV with the remote and nothing happened. I then rebooted the FTV by unplugging the power cord. I was stuck at the Amazon login page and can't get any further. I then connected by using the FireTV remote app on my phone.
I then went to try and repair the remote. It never gets reconnected so I tried to replace the battery. NOthing helped. I tried the back,option, and left button on remote for 15 sec but nothing helped with repairing. I then tried the home button for 15 seconds and it didn't work.
Is there a problem with the remote? It's practically new.
The TV's Bluetooth module could be broken, or maybe your remote just flat out died. Did you drop your remote?

Immediately broke my Fire Stick 4k? Won't turn on.

Bought a fire stick 4k, installed kodi and xanax with kodi using a guide on the website TroyPoint.
After everything is installed, the fire stick just shuts off. No black screen, no logo, just looks exactly as if the stick isn't even plugged in other than my tv recognizes something is in the usb port. I managed to get it to turn on a couple more times by unplugging my tv and holding the power button for 30 seconds, but then the stick turned off again and hasn't turned back on at all since then.
I plugged it into my computer but nothing shows up when I hit adb devices. Tried to find any guides through Google and YouTube but I'm just stuck.
Is there a way to reset my fire stick back to factory if it won't power on at all?
I've seen mentions on this forum of using a usb hub, a thumb drive, and an otg cable. I couldn't figure out how to use those items in my situation. Is that something applicable here?
lineguy said:
Bought a fire stick 4k, installed kodi and xanax with kodi using a guide on the website TroyPoint.
After everything is installed, the fire stick just shuts off. No black screen, no logo, just looks exactly as if the stick isn't even plugged in other than my tv recognizes something is in the usb port. I managed to get it to turn on a couple more times by unplugging my tv and holding the power button for 30 seconds, but then the stick turned off again and hasn't turned back on at all since then.
I plugged it into my computer but nothing shows up when I hit adb devices. Tried to find any guides through Google and YouTube but I'm just stuck.
Is there a way to reset my fire stick back to factory if it won't power on at all?
I've seen mentions on this forum of using a usb hub, a thumb drive, and an otg cable. I couldn't figure out how to use those items in my situation. Is that something applicable here?
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Click to collapse
First thing you should do is trying another microUSB cable. If that also fails, then it might be a hardware failure.
Tried the different cable, no success. Thank you for the suggestion. I managed to get it running and did a factory reset, but it died again and the same thing is happening. Returning it.

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