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A Sunday night, in office 15A at Microsoft Mobile HQ somewhere in Silicon Valley:
Russ: "geez Tim, it's getting late, we should go home soon"
Tim: "Yeah Russ, but the new ROM is due for release tomorrow morning. Shouldn't we spend 5 minutes testing it before we go home? The boss will be very annoyed if the phones STILL can't even reliably make or recieve calls."
Russ: "But Sex and The City is on in 20 minutes, and I NEED to know whether Jessica will get her new shoes in time to meet Mr.Big at the airport!"
Tim: "OK dude, whatever. Well the code looks nice enough... with all the 1's and 0's.... I'm sure it works fine. It's not like the boss will double check our work anyway. It goes straight to market as soon as I click 'send' "
Russ: "Exactly! Why spend 10 minutes of our time testing the updated features when the consumers can put up with crap software for months on end until they eventually find awkward ways around it themselves?"
Tim: "Yeah, you're right, BUZZ WILL FIX IT"
A play by Michael Booth (c)
Time is an enemy in this life without Evos and Androids.
So unlucky for me, I have to cash in on my insurance and get a new Evo. What can I do to speed up my Evo Downtime. If only I could sleep for a week while waiting.
Anyone have a better idea than 48 hours plus 5-7 days for shipping on how long this process is going to take.
Maybe 7-9 days total
Seriously though.. who knows..
In the meantime, scour appbrain like a madman and line up some more apps for your new EVO.
Up to a week? Seriously? I always get my replacement phones the next day. 2 days at most...that's with a substantial sample to go from. I've had to get around 18 replacement phones since my time with sprint.
It will get here sooner than later.
You can enjoy this picture I took with my Evo. You'll thank me later.
- http://tweetphoto.com/38313615
neckface said:
You can enjoy this picture I took with my Evo. You'll thank me later.
- http://tweetphoto.com/38313615
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The hell??? lol
neckface said:
You can enjoy this picture I took with my Evo. You'll thank me later.
- http://tweetphoto.com/38313615
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I think I threw up a little in my mouth.
neckface said:
You can enjoy this picture I took with my Evo. You'll thank me later.
- http://tweetphoto.com/38313615
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ah! DAMNIT!!! i was hoping for cute chicks! not......that!! well played sir
I've been waiting for 12 days for my replacement Evo to come to the Sprint Corporate store. They refuse to give any kind of ETA. They just say it's on back order. Sprint really has a "we don't give a s**t" attitude about their evo customers. My luck, I'll get stuck with a 2.2 and be stuck at stock.
Thats my worry as well. They told me it will take 48 hour to even process the claim before they even think about shipping anything. This is my first claim ever. I'm glad I have the insurance, if it works.
Until then, no man leg pictures and Google Voice FTW!
topdawgn8 said:
Up to a week? Seriously? I always get my replacement phones the next day. 2 days at most...that's with a substantial sample to go from. I've had to get around 18 replacement phones since my time with sprint.
It will get here sooner than later.
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Hes right I just got my replacement evo I put in the order on last wednesday, they said 7-10 business days, i got it in 4...good luck
Thank you for posting your experience. Hopefully they will get rolling on this quickly. I faxed all the information this morning, and I have not yet received a phone call from them to confirm.
Landmine said:
Thank you for posting your experience. Hopefully they will get rolling on this quickly. I faxed all the information this morning, and I have not yet received a phone call from them to confirm.
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I had my phone replaced with Asurion about a month ago, when supply was much more scarce.
Started filing the claim online, but the last step had me fax my Driver's License and a form. So I did it all right away. This was on a Sunday night.
Then the next morning I kept checking my online status, but the status wouldn't change... So, me being such an impatient person called them to make sure they had received my fax. The girl said they were working on "today's paperwork" and while she couldn't confirm my fax was received, I should expect a call very soon. About 10 minutes later I get a call from them to complete my order. She told me it would take 7-10 days to get my phone.
So I just waited and on Thursday afternoon I got an email with my tracking number. Finally had it in my hands by Friday.
Just yesterday my buddy broke his evo and had to go through Asurion. He called them though, and they didn't ask him to fax anything. Also quoted 7-10 days.
I'm not sure if that makes me feel better or worse. I've heard a lot of nightmares about Asurion. I'm just going to hope that there are no snags on my claim.
Landmine said:
I'm not sure if that makes me feel better or worse. I've heard a lot of nightmares about Asurion. I'm just going to hope that there are no snags on my claim.
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Yeah, my friend had problems with Asurion. He got an evo shortly after release and someone ganked it from him outside the store. Since there was never a call made on the device they would not replace it for him.
Thankfully Sprint worked with him. They re-instated his discount and took $75 off of his next bill...so he technically came out $25 better than going through Asurion.
This is the first time I've ever stood in line for anything. Had it not been for the state of my Droid, I would have ordered online. But it was kind of exciting in a geeky sort of way.
There were about 15 people at the store at 8:30 waiting to get their hands on a Nexus. Everyone was in their cars until about 8:50, then one guy opened his car door and the race was on. I was third in line.
Most people stood there in silence waiting for the door to open, while a few of us chatted about the phone and kvetched about VZW's handling of the launch. As they were about to unlock the door, a guy pulled up and as he was walking to the back of the line, I asked him "So, are you here for the iPhone 4S, too??" Laughter ensued, and then they let the first five of us in to claim our unicorns.
This phone is every bit worth they hype, by the way.
The exact same thing happened to me (the timing) but because it's sort of cold in South Dakota in December they let us wait inside as soon as we started a line.
gogreenbay07 said:
The exact same thing happened to me (the timing) but because it's sort of cold in South Dakota in December they let us wait inside as soon as we started a line.
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lol. That was nice of them. We stood in the freaking rain.
arrtoodeetoo said:
Th
As they were about to unlock the door, a guy pulled up and as he was walking to the back of the line, I asked him "So, are you here for the iPhone 4S, too??" Laughter ensued, and then they let the first five of us in to claim our unicorns.
This phone is every bit worth they hype, by the way.
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Lol. Good one.
Sent from my Blackberry Charge using Tapatalk.
waiting in their cars? i rode my motorcycle and parked right on the sidewalk
No waiting line. I went to a authorized verizon dealer. Only one there
Sent from my Galaxy Nexus using xda premium
Same here with me. Walked in and I only saw 2 ppl look at the phone. Everyone else was interested in the White Razr..
R_Thentic said:
Same here with me. Walked in and I only saw 2 ppl look at the phone. Everyone else was interested in the White Razr..
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I would have walked over and shoved the Nexus in their face and said "RIDE THE UNICORN!!!"
Not really. But their loss.
Should have gone to target its 199.98 there and no line
Sent from my LG-P925 using XDA App
sexykika said:
Should have gone to target its 199.98 there and no line
Sent from my LG-P925 using XDA App
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Dang. Oh, well. I used my last "New every two" update for this, so I actually walked out with the phone and a pack of screen protectors for a little over $250 with tax.
There weren't a lot of people at my Verizon store. But I was there at about 8:30 and some old grandpa got there right after me. He proceded to walk to the door and stand there till 9. Me and my girlfriend were making fun of him because he was the only one standing there. Everyone else was in their cars waiting.
When 8:50 rolled around we all walked to the door and the old guy said, "So you are here for the Nexus too?" I was super surprised because it's not often that you see an old person that is up on the latest tech. I felt so bad for stereotyping him....
We had at least 30 people in the store by the time I was checked out. They ended up telling people they ran out by the time I was walking out the door. I'm shocked.
some funny stories, wish I had my own. I will be going by later today to look at the phone. Not that im not completely sold. I just like to touch it and play with it before I pay for it. Also i usually wait a week to 10 days after release to buy a phone. I don't know if that means I am just old school. Also im kinda disappointed in the pricing structures as I am out of contract and want this phone and avail for upgrade, and it seems new lines are getting the best pricing. I was kinda thinking being with VZW for 10 yrs and putting up with all their **** should give me some sort of better discount. Oh well, I forgot the last time I paid for a phone (lg dare, droid inc, and DX all free) I will work my magic after xmas provided vzw doesnt do anything stupid between now and then
There was fifteen or so people waiting for the nexus I made the comment I feel like an isheep everyone laughed except the guy who told me he had iPhone oh well
Sent from my Galaxy Nexus using xda premium
Walked in. said I was getting a new phone. They asked which one and I said "The Nexus". Their response was, we never got our shipment in. I almost jumped over the desk and beat someone half to death. They were just joking and it took me all of 10 minutes to get everything going and out the door.
I was talking with them about the wonderful release, and they were pretty upset since the official notice for release didn't come out til 5 yesterday. They said they had to call in a few people that had the day off.
Got mine, many didn't.
So, I was in line at 9:45. The manager of this store had one set aside for me, but I didn't want to chance waiting until later. There were about 40 people there for the gnex. By 10:30 I was out the the door and they were turning people away, calling other stores to see if they had any in stock. The manager said they got around 40. The phone is sweet. Haven't rooted yet, at work, but this was worth the wait.
I was fourth in line at 830. There were 20 people behind me. When we went inside at 9 they were not prepared at all. Only 3 employees there. They didn't even find the phone until 910!! The guy told me that they didn't even know it was launching today until he pulled up and saw the line! I joked with the people in line though telling them we were a there for the whit razr. The Verizon rep then said, "there is a white razor?"... it was sad
Sent from my Galaxy Nexus using Tapatalk
Wow... It's times like these I realize how "techless" this place is... (Indiana)
City of ~200,000 people and I was at Radio Shack at 9:15am to find out they open at 10:00am (wtf?) so I went to a Verizon store next door. They had been open and one older lady was in there getting a feature phone. I asked if they had any Nexuses and he said "Yea, they are $249". I told him I was going to wait and see how much they were at the Shack so I left. Stopped in at a different Shack at 10 and no one was there but the manager. He said they would have some in today. I left for another Verizon store (non corporate) and there was one girl in there with a Droid. Nexuses were coming in later that day.
Finally stopped in at another Verizon store that had been open for over an hour and I was the only one there. I asked about the Nexus and he said "Yea we got some - you are the first one to ask about them".
I was there for an hour and ONE other guy came in and bought one.
5 stores, 3 hours - 2 Nexuses sold...
Went to the store in Centennial, CO around 9:10AM and was helped immediately. There were only 4 people in the store, two of whom were buying a Nexus, 3 including me. I got mine activated and walked out.
This is one plus to living in Gods waiting room. Here in SWFL (3/4 of a million people) and I was in one of the main corporate stores 15 minutes after opening. A guy was at the counter getting his Nexus, I got the second one and no one else came in while I was there. I'm perfectly happy for all the old folks down here to not get 4g phones, keeps it nice and open for the rest of us.
Does anyone know how often the developers edition are stocked? I just got the money together to order, and it's on back order. I read in one of the other threads someone who had a back order, saw it in Stock and ordered it again, then deleted his backorder. I don't want to have to check every day.
Thanks
Bubbasbubba said:
Does anyone know how often the developers edition are stocked? I just got the money together to order, and it's on back order. I read in one of the other threads someone who had a back order, saw it in Stock and ordered it again, then deleted his backorder. I don't want to have to check every day.
Thanks
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Sorry to say it dude, but Samsung's website back-order notification system is unreliable at best. Someone suggested setting the order page as your homepage. Every time you open your browser or at least once a day, click add to cart, and see if it goes to the back order section. If you have your heart set on getting a DevEd and you want to get it as soon as possible, that is the way to go about it. The level of demand for these things has been way higher than Samsung's stock and they have sold out extremely quickly in the past. I think a lot of the people who wanted one, got one already... or got tired of waiting and just got a retail or other phone entirely. So there is a chance that when they come back in stock, they will last longer this time but no one can say for sure.
Yuck... Guess I'll be checking the site a lot... Ill post here if/when they are in Stock.
Also to be clear, when you "back order" something on the Samsung site, you are not ordering anything in any shape way or form. What you are doing is essentially being signed up to be notified by email if/when the item comes back in stock. The problem continues in that most people including me, have never received an email saying it was back in stock even though it was.
I just don't want you to think that by back ordering something there that you are reserving one when they come back in stock. If they come back in stock, it is first come, first serve regardless of whether you had "back ordered" it or not.
I could be wrong, but I think last time they went in stock on a monday morning. I think that would probably be your best bet, to be sure to check then, but daily can't hurt too. I'm waiting for their battery pack and charging kit to get back in stock and checking a couple times a day. Nothing yet.
Kevins89notch said:
I could be wrong, but I think last time they went in stock on a monday morning. I think that would probably be your best bet, to be sure to check then, but daily can't hurt too. I'm waiting for their battery pack and charging kit to get back in stock and checking a couple times a day. Nothing yet.
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I picked up the Extra Battery Kit from Bestbuy.
http://www.bestbuy.com/site/samsung...lack/9061116.p?id=1219389049134&skuId=9061116
ACiDxCHRiST said:
I picked up the Extra Battery Kit from Bestbuy.
http://www.bestbuy.com/site/samsung...lack/9061116.p?id=1219389049134&skuId=9061116
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Samsung emailed me a 50% off an accessory. For something I really don't need, but would like to have...I'll wait.
Bubbasbubba said:
Does anyone know how often the developers edition are stocked? I just got the money together to order, and it's on back order. I read in one of the other threads someone who had a back order, saw it in Stock and ordered it again, then deleted his backorder. I don't want to have to check every day.
Thanks
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I definitely wouldn't rely on the back order process. I put in a back order right after the first wave of DE's sold out. I was lucky enough to get one of the second wave DE's but only because I checked the website regularly. I've had the phone for a couple of weeks now and I STILL haven't gotten an email from my back order.
I understand you not wanting to check every day, but after spending some time with this phone I can tell you it's worth it.
Bubbasbubba said:
Does anyone know how often the developers edition are stocked? I just got the money together to order, and it's on back order. I read in one of the other threads someone who had a back order, saw it in Stock and ordered it again, then deleted his backorder. I don't want to have to check every day.
Thanks
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Like everyone has said: 1) If you want a DE you better check Sammy's website almost hourly and 2) a back order will not get you a DE. When they are in stock they usually sell out within hours. The first "batch" sold out within four hours of the website going active. The second batch within 3-4 hours of the announcement here that they were back in stock. Sorry man but you're going to have to check that site pretty frequently.
jpcalhoun said:
Like everyone has said: 1) If you want a DE you better check Sammy's website almost hourly and 2) a back order will not get you a DE. When they are in stock they usually sell out within hours. The first "batch" sold out within four hours of the website going active. The second batch within 3-4 hours of the announcement here that they were back in stock. Sorry man but you're going to have to check that site pretty frequently.
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It was't THAT bad. The first batch sold out in less than 24 hours but lasted longer than 12 hours. I visited the website and purchased mine 12 hours after a couple news articles had been posted that said they were now available. Another 12 hours later, I visited the page again and tried to add to cart just for fun and saw that it was sold out.
The 2nd batch actually lasted a couple days. I followed the dev edition thread as people announced they had gotten their orders in for the 2nd round. There were a couple people that said it was on backorder almost immediately but eventually got it to work by using the mobile site/another browser. It was at least a couple days before people reported back consistently that they really were backordered again.
ACiDxCHRiST said:
It was't THAT bad. The first batch sold out in less than 24 hours but lasted longer than 12 hours. I visited the website and purchased mine 12 hours after a couple news articles had been posted that said they were now available. Another 12 hours later, I visited the page again and tried to add to cart just for fun and saw that it was sold out.
The 2nd batch actually lasted a couple days. I followed the dev edition thread as people announced they had gotten their orders in for the 2nd round. There were a couple people that said it was on backorder almost immediately but eventually got it to work by using the mobile site/another browser. It was at least a couple days before people reported back consistently that they really were backordered again.
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You may be right. I wasn't exactly timing the two events. But it seemed as though they didn't stay in stock more than a few hours after word got out that they were back in stock. At any rate, if someone is waiting for one they better be checking several times a day.
Bubbasbubba said:
Does anyone know how often the developers edition are stocked? I just got the money together to order, and it's on back order. I read in one of the other threads someone who had a back order, saw it in Stock and ordered it again, then deleted his backorder. I don't want to have to check every day.
Thanks
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In stock now.
Mine is supposed to be delivered Tuesday. Been on backorder over a month.
Ordered mine yesterday... Got my backorder notification today... F'n Samsung should get its stuff together
GN4 Dev edition
Just bought mine today SUPER EXCITED
So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.
Bummer! It's needle in a hay stack to get good googleeeee support all in one place!
selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
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Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
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So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
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Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.
bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
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At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
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Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.
Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.
I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.