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I'd like to warn anyone who is considering purchasing their Galaxy Nexus from Handtec to think twice! Handtec does their business in a VERY unprofessional manner and it may impact you receiving the device you paid for as a result. I pre-ordered a Galaxy Nexus with them on 11-18 in the morning. A few hours later I received an email from them stating " Thank you for your purchase with Handtec..
This email is to notify you that your order has passed all security checks.
Your order is ready to be processed according to your selected delivery options and subject to stock availability.
Once your order is shipped you should receive tracking via email.
Please keep your order number safe for future reference to your purchase."
I later found out that in order to get information from them you have to constantly check their blog site because they don't update their official site with up to date information regarding their products, and even worse THEY DON'T COMMUNICATE INFORMATION REGARDING CHANGES IN PRODUCTS TO THOSE THAT ARE AWAITING THEIR ORDERS! What happened is that due to a bug that effects some Galaxy Nexus devices, HANDTEC STOPPED SHIPPING PHONES OUT unbeknownst to me. They also state on their blog that if you want to still receive your phone, that you have to email them and let them know. Well how the hell am I supposed to know to email you to let you know that I still want my phone IF YOU NEVER CONTACTED ME TO LET ME KNOW I NEED TO DO THAT?!!! I don't check your blog every single day! Ironically enough, I had a live chat with them this morning after checking their blog to confirm that they were indeed shipping. At the time that I checked their blog this morning it simply stated they were shipping devices. I contacted handtec to request that they ensure that my device would be shipped out today. Well apparently later on in the day they updated the blog to state they aren't shipping out anymore unless you email them to request it. Well...SINCE THEY NEVER CONTACTED ME IN ANY WAY TO LET ME KNOW OF THIS CHANGE I NOW WILL BE DELAYED IN RECEIVING MY PHONE.
Handtec is COMPLETELY UNPROFESSIONAL! Customers don't check your blog site everyday multiple times a day. I paid damn near $700 for a device that I EXPECT TO RECEIVE ASAP. If they are concerned if people still want it, then they should email people and let them know their phone will ship, and that if they do not want it, that they should email them to let them know. The concept of by default not shipping someone a product they just paid $700 for is ASININE! The concept that they only communicate updates concerning products people have paid for on a blog site or twitter is EVEN MORE ASININE AND BEYOND UNPROFESSIONAL. If I were not a member here at XDA I would never have even known that I needed to email them to have them ship my phone...since the last correspondence I received from them stated my order was being processed...and that when I spoke to them on the live chat this morning they made no mention of this. THIS IS COMPLETELY UNACCEPTABLE. There are people who have ordered from other places that have had much better experiences (like clove, negri electronics, expansys, etc). I wrote this to warn anyone who is considering purchasing from HANDTEC....DON'T DO IT. ORDER YOUR PHONE FROM SOMEWHERE ELSE!!!
And to those who may say well you only have to wait one more day...it isn't that simple. I expected to receive my phone before Thanksgiving. I will be leaving for Thanksgiving and won't be back for a little while. Fedex will only hold your package for a short period of time, after which they return it to the sender. So this ineptitude on the part of Handtec has caused a problem.
I think you're overreacting, it makes sense that they stop shipping on a defective product, and it also makes sense that they let you know it is defective before they shipped it to you. I'm sure if you lived in an area where you used the 900mhz frequency you would be more grateful.
actually i disagree with you this is a faulty product with a serious flaw until it is rectified they are selling a known faulty device under the pretence that its ok
yes they could've kept shipping like clove but personally i like that they ceased orders rather than ship a faulty product, that in the event of a recall would require everyone to send it back.
we all knew this had happened hours ago
handtec is a good reputable company who chose this option to avoid mass returns due to a potential recall. this way YOU are responsible for returns cause you knew ahead of time that it would arrive essentially broken
however i do think a mass email should've gone out to everyone saying they had ceased and what to do rather than just leave it up to the blog that i do agree with
this thread should be deleted :\
Sooo...you're going to receive your phone a day late?
Have you called the news yet? You might still have time to get it on the 8 o'clock special.
Jokes and sarcasm aside, it sucks when a company doesn't keep you up to date on something that's happening...but they most likely got more orders in a few days than your entire family has ever placed of *anything* in their lives. For a smaller company without a sufficient content-management solution it would be *incredibly* difficult to notify all the users that ordered this device that there was an issue.
Beyond that...you're flying off the handle because you won't get your phone for 1 more day? People that have Verizon were expecting to receive the phone before any other carrier in the world and now we're waiting until the 8th of December (possibly later). You don't see me flipping out about it to Verizon...because I'm an adult who has other things to occupy my time with.
Maybe get a hobby?
As I see it, you received the same email I received. I placed my order on Monday of this week. Not once did I receive an email notifying me of stock arrival, that I discovered on their site as well as here. So I waited, I also learned from these two same sources that they not only checked the stock for a known issue with the device but that they discovered it and halted shipping. Completely professional. The same methods they used to notify everyone of stock arrival is the same method they used to notify everyone that there are issues and they aren't shipping. They even provided you with a way to notify them if you don't mind receiving defective merchandise than let them know. Several did and they received emails of their shipments going out.
I had asked them to ship my product even its defective and they have still not shipped it. I won't be getting by thanksgiving now. I did email them that i am unhappy with it.. i don't think so they cared about that email. Its good thing they did ship the defective product at first time, but not letting customers know about it is bad.
rashad1 said:
I think you're overreacting, it makes sense that they stop shipping on a defective product, and it also makes sense that they let you know it is defective before they shipped it to you. I'm sure if you lived in an area where you used the 900mhz frequency you would be more grateful.
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No it makes sense that they let me know I need to let them know if I still want it. Putting it on a blog site is unacceptable and UNACCEPTABLE.
noobdeagle said:
actually i disagree with you this is a faulty product with a serious flaw until it is rectified they are selling a known faulty device under the pretence that its ok
yes they could've kept shipping like clove but personally i like that they ceased orders rather than ship a faulty product, that in the event of a recall would require everyone to send it back.
we all knew this had happened hours ago
handtec is a good reputable company who chose this option to avoid mass returns due to a potential recall. this way YOU are responsible for returns cause you knew ahead of time that it would arrive essentially broken
however i do think a mass email should've gone out to everyone saying they had ceased and what to do rather than just leave it up to the blog that i do agree with
this thread should be deleted :\
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No we didn't all know this happened hours ago. Had I known, I would have emailed them. They made absolutely no attempt to notify their customers of this change. If they are going to err on the side of not shipping, THEN THEY SHOULD AT THE VERY LEAST NOTIFY THE PEOPLE WHO ARE ALREADY WAITING. Completely unprofessional.
hotleadsingerguy said:
Sooo...you're going to receive your phone a day late?
Have you called the news yet? You might still have time to get it on the 8 o'clock special.
Jokes and sarcasm aside, it sucks when a company doesn't keep you up to date on something that's happening...but they most likely got more orders in a few days than your entire family has ever placed of *anything* in their lives. For a smaller company without a sufficient content-management solution it would be *incredibly* difficult to notify all the users that ordered this device that there was an issue.
Beyond that...you're flying off the handle because you won't get your phone for 1 more day? People that have Verizon were expecting to receive the phone before any other carrier in the world and now we're waiting until the 8th of December (possibly later). You don't see me flipping out about it to Verizon...because I'm an adult who has other things to occupy my time with.
Maybe get a hobby?
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You don't read do you?.....I already addressed people who might respond with your smart ass response. This will not equate in waiting "1 more day". This will result in me having to wait until I'm back in town before I can receive my device. Next time read before you decide to make a smart remark. Thanks.
Lootes said:
As I see it, you received the same email I received. I placed my order on Monday of this week. Not once did I receive an email notifying me of stock arrival, that I discovered on their site as well as here. So I waited, I also learned from these two same sources that they not only checked the stock for a known issue with the device but that they discovered it and halted shipping. Completely professional. The same methods they used to notify everyone of stock arrival is the same method they used to notify everyone that there are issues and they aren't shipping. They even provided you with a way to notify them if you don't mind receiving defective merchandise than let them know. Several did and they received emails of their shipments going out.
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Wrong, completely unprofessional. They are assuming people are going to check their blog every day several times a day. If it weren't for XDA I wouldn't have even known to check their blog for timely updates to begin with. I guess I'm used to competent service where companies actually correspond with their customer. Furthermore, I checked their blog around 6am this morning (11am their time) and there was no new information on there. How many times today do you think I should have checked their blog? Why should I have to keep checking a companies twitter page or their blog?!...ESPECIALLY when I've already paid them my $700! The LEAST they can do is keep me apprised of information regarding MY PURCHASE. Why do I have to check information regarding MY PURCHASE on a twitter page or a blog?! THAT IS UNPROFESSIONAL.
mysterioustko said:
You don't read do you?.....I already addressed people who might respond with your smart ass response. This will not equate in waiting "1 more day". This will result in me having to wait until I'm back in town before I can receive my device. Next time read before you decide to make a smart remark. Thanks.
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I read very well, actually. I read your post saying you'd be out of town and wouldn't be able to get it right away. How long is out of town? Since you didn't say, my guess would be a matter of days. I'm going to be out of town this coming weekend, as well, and if Verizon launches the phone this weekend I'll say, "Hmm. Well I guess my life comes first and I'll have to pick up the phone when I get the chance in the future".
Once again, because I'm an adult and have priorities that outweigh receiving a gadget before everyone else that won't have an effect on my life in any way.
I understand you're mad, but you're flying off the handle and about to burst a blood vessel because you might have to wait awhile for a device that just released. If this isn't a first-world problem, I don't know what is.
When I was in the military I didn't complain and cry because I was going to miss Christmas...because I understood what the word "priority" meant. Put it on the backburner and get it when you get it. It's *really* not that big of a deal.
rashad1 said:
I think you're overreacting.
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I've bought lots of stuff from both Handtec and Clove and never had a problem that was within their control. They rely on both distributors and Samsung to receive their products (they don't get product direct from Samsung) and, with high-demand devices, the communication can get muddled. Samsung's not exactly communicative.
If this has you wigged out, you definately shouldn't have imported a phone. If it needs service and you have to be without it for a month while it's repaired in the UK you will probably go apoplectic.
As far as not notifying (those that have preordered) people by direct email correspondence (at the time the decision was made to stop shipping) is unacceptable as far as I'm concerned, and if they don't have the ability to send a batch email of this type is not my concern.
In the future this type of business practice will weigh heavily on my decision whether or not to purchase from Handtec.
You are missing the point of my statement. For pre ordered devices, Handtech has a method in which they notify people of when they receive stock and that is their blog. I could understand you being upset if they emailed you saying it was in and then didn't email you to tell you to communicate if you want them to send it now. But that didn't happen. But I get it, you are angry, you wanted it before your trip, so don't do business with them. There is an entire other thread for Handtech and most over there seem to be happy with how they have handled it.
PS: Also, we know this issue effects 900mhz bands, none of us know how 850mhz will work out. For a $700 device, as you pointed out, wouldn't you want to know the issue isn't happening here in the US too?
hotleadsingerguy said:
I read very well, actually. I read your post saying you'd be out of town and wouldn't be able to get it right away. How long is out of town? Since you didn't say, my guess would be a matter of days. I'm going to be out of town this coming weekend, as well, and if Verizon launches the phone this weekend I'll say, "Hmm. Well I guess my life comes first and I'll have to pick up the phone when I get the chance in the future".
Once again, because I'm an adult and have priorities that outweigh receiving a gadget before everyone else that won't have an effect on my life in any way.
I understand you're mad, but you're flying off the handle and about to burst a blood vessel because you might have to wait awhile for a device that just released. If this isn't a first-world problem, I don't know what is.
When I was in the military I didn't complain and cry because I was going to miss Christmas...because I understood what the word "priority" meant. Put it on the backburner and get it when you get it. It's *really* not that big of a deal.
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First, save your little internet catch phrases for someone else. And quite frankly I don't really give a damn about what you thought when you were in the military. That has absolutely no bearing on what I'm discussing. The bottom line is, I'm not receiving what I was supposed to be receiving when I was supposed to be receiving it, WHEN I PAID TO RECEIVE IT WHEN I WAS SUPPOSED TO RECEIVE IT. It's that simple. Due to a company's ineptitude and unprofessionalism this situation has arised. If you can't seem to grasp that then I don't know how else to put it to you. When I pay for something I expect to receive it according to the terms I agreed to when I paid for it. I don't think that's asking too much. At the very least if there is a change, I expect to be notified in a proper manner of the change. All they had to do was email me, and I would have responded immediately and all of this could have very easily been avoided. Instead they gambled that I might check their blog for a 2nd time today instead of notifying me directly. That is unacceptable. If you can't see that then I don't know what else to tell you.
You ordered on the 18th right? Defects aside, you do realize no one knew on that day when they would actually be receiving their shipment? If you were familiar with importing a device, or asked ahead of time you would have known that "Expected Stock Dates" are in flux until they get it in hand.
mysterioustko said:
Wrong, completely unprofessional. They are assuming people are going to check their blog every day several times a day. If it weren't for XDA I wouldn't have even known to check their blog for timely updates to begin with. I guess I'm used to competent service where companies actually correspond with their customer. Furthermore, I checked their blog around 6am this morning (11am their time) and there was no new information on there. How many times today do you think I should have checked their blog? Why should I have to keep checking a companies twitter page or their blog?!...ESPECIALLY when I've already paid them my $700! The LEAST they can do is keep me apprised of information regarding MY PURCHASE. Why do I have to check information regarding MY PURCHASE on a twitter page or a blog?! THAT IS UNPROFESSIONAL.
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Thankfully, someone at Handtec just sent am email. At 1am UK.
Long nights for them....
Sent from my myTouch_4G_Slide using Tapatalk
What a ridiculous over reaction by the OP. Yes it's frustrating and had I not been keeping an eye on this forum I might have missed the blog entry. I've chosen to take delivery of my device but I still think Handtec made the right decision. The way it was communicated was poor but have clove etc done a better job? No they haven't.
In the end I emailed them at 5.30pm (UK time), I received an email with the tracking ref at 7.05pm and a final email from customer services at 9pm. (NB they ordinarily shut at 5.30pm).
Sent from my Nexus S using XDA App
BarryH_GEG said:
I've bought lots of stuff from both Handtec and Clove and never had a problem that was within their control. They rely on both distributors and Samsung to receive their products (they don't get product direct from Samsung) and, with high-demand devices, the communication can get muddled. Samsung's not exactly communicative.
If this has you wigged out, you definately shouldn't have imported a phone. If it needs service and you have to be without it for a month while it's repaired in the UK you will probably go apoplectic.
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This has nothing to do with Handtec not communicating with their customer and them HOPING you happen to go to their blog site. If the last email you received from them tells you that your order is being processed then you may not ever even check their blog...because you're under the impression that your order is being processed. Since they never contacted you to tell you any different you have no reason to believe different and would therefore have no reason to check their blog. COMMUNICATION IS KEY!
harolds said:
As far as not notifying (those that have preordered) people by direct email correspondence (at the time the decision was made to stop shipping) is unacceptable as far as I'm concerned, and if they don't have the ability to send a batch email of this type is not my concern.
In the future this type of business practice will weigh heavily on my decision whether or not to purchase from Handtec.
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EXACTLY! If they don't have systems in place to send out batch emails, that has nothing to do with me. As far as I'm concerned I paid my money for a product and I expect to be kept apprised of information regarding MY PURCHASE. I don't think that's asking too much.
Lootes said:
You are missing the point of my statement. For pre ordered devices, Handtech has a method in which they notify people of when they receive stock and that is their blog. I could understand you being upset if they emailed you saying it was in and then didn't email you to tell you to communicate if you want them to send it now. But that didn't happen. But I get it, you are angry, you wanted it before your trip, so don't do business with them. There is an entire other thread for Handtech and most over there seem to be happy with how they have handled it.
PS: Also, we know this issue effects 900mhz bands, none of us know how 850mhz will work out. For a $700 device, as you pointed out, wouldn't you want to know the issue isn't happening here in the US too?
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You're missing the point. Their method of communication is inadequate. It operates on the assumption that you will continuously and repeatedly check their blog. Let me remind you that I DID CHECK THEIR BLOG THIS MORNING BEFORE GETTING ON THE LIVE CHAT WITH THEM. I don't know about you, but I tend to not check company's blogs several times per day. I checked it today and that information was not there. THIS is why they need to communicate directly with their customers. Posting on twitter or a blog IS UNPROFESSIONAL! Furthermore, some people may not ever check their blog...so how will they get information about THEIR ORDERS?...look at it this way, if the last email you received from them tells you that your order is being processed then you may not ever even check their blog...because you're under the impression that your order is being processed. Since they never contacted you to tell you any different you have no reason to believe different and would therefore have no reason to check their blog. COMMUNICATION IS KEY!
mysterioustko said:
First, save your little internet catch phrases for someone else. And quite frankly I don't really give a damn about what you thought when you were in the military. That has absolutely no bearing on what I'm discussing. The bottom line is, I'm not receiving what I was supposed to be receiving when I was supposed to be receiving it, WHEN I PAID TO RECEIVE IT WHEN I WAS SUPPOSED TO RECEIVE IT. It's that simple. Due to a company's ineptitude and unprofessionalism this situation has arised. If you can't seem to grasp that then I don't know how else to put it to you. When I pay for something I expect to receive it according to the terms I agreed to when I paid for it. I don't think that's asking too much. At the very least if there is a change, I expect to be notified in a proper manner of the change. All they had to do was email me, and I would have responded immediately and all of this could have very easily been avoided. Instead they gambled that I might check their blog for a 2nd time today instead of notifying me directly. That is unacceptable. If you can't see that then I don't know what else to tell you.
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Your argument would be valid if there was a definitive shipping date, and if the phones weren't defective.
For what it's worth, I just received an email stating shipments are on hold and the reasons. Professional? Like I said, with prdordrrs never hold the estimated dare on stone, will lead to disappointment.
Sent from my SGH-I777 using Tapatalk
Saw this this this afternoon!
https://wccftech.com/pixel-2-xl-lawsuit/
Seen that coming! Include their partner LG wo any QC!
I've been posting that since last night, seems Google is treating the whole customer base as ignorant liars who are holding it wrong. And it's working as intended. Good luck with that in court. Especially when there's perfect devices floating around out there to compare against.
https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/
Why is this even happening? Google is not forcing anyone to buy their product. If it is "defective" to some consumers, either RMA it or return it, done deal.
What's next? Lawsuit for no headphone jack?
The media creates reality rather adhering to the one we live in. The same cancer that got Trump elected and now cleverly uses as a scapegoat excuse can be applied to virtually any circumstance. Every article hating on this phone's screen has an abnormally high amount of buyer defense, saying the article is overblown and they love their phone which is very atypical behavior of a problem painted to be so endemic. Frankly the state of journalism is disgusting.
Google has extended the 1 year warranty to 2 years and has waived deductibles for their preferred care. They have already done more than most manufactures would. Sometimes products are put out that don't meet expectations but Google has stated they will address them and stand by there product. I feel these lawyers are just trolls looking out for their own self interest and not the public's.
nicastro78 said:
I feel these lawyers are just trolls looking out for their own self interest and not the public's.
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As most of them are.
nicastro78 said:
Google has extended the 1 year warranty to 2 years and has waived deductibles for their preferred care. They have already done more than most manufactures would. Sometimes products are put out that don't meet expectations but Google has stated they will address them and stand by there product. I feel these lawyers are just trolls looking out for their own self interest and not the public's.
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Except they're reserving the right to reject anyone's RMA they choose to for any reason they choose on the screens....it's in the warranty supposedly. I think that's why the lawsuit, because they will say you're covered now until the return period is over and then turn around and deny your RMA next month for burn-in or blue shift or whatever you're displeased with and then deny the warranty claim for any screen related issues too. Mine has the really blue screen at straight on and gets worse with any angle. I RMA'd through Verizon. They said their customers can RMA a device up to 4 times before they send you a different device of your choice of comparable value like a S8+, Note 8, iphone8 plus 256gb or iphone x. Either way I'm really glad Verizon customers are covered this well. Hell they're even sending the new device out while still letting me use this one, then send this one back in the new device's box! No complaints here, just fingers crossed for a better screen this next device. BUT the whole experience with Google reminds me of:
Tommy: Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside. Ted Nelson: Yeah, makes a man feel good. Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted? Ted Nelson: What's your point? Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Ted Nelson: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time.
whyme45125 said:
I've been posting that since last night, seems Google is treating the whole customer base as ignorant liars who are holding it wrong. And it's working as intended. Good luck with that in court. Especially when there's perfect devices floating around out there to compare against.
https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/
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oh look, and ambulance chaser that thinks google is not going to RMA, or refund a device where someone just cant accept limitations or overblown issues. class action BS. how many times have you heard of google saying "go jam your blue screen .." you havent, if you are not happy with it, they are replacing and refunding, along with default extension on warranted items. this law firm may get slapped for not really knowing the issues.
---------- Post added at 21:24 ---------- Previous post was at 21:16 ----------
whyme45125 said:
Except they're reserving the right to reject anyone's RMA they choose to for any reason they choose on the screens....it's in the warranty supposedly. I think that's why the lawsuit, because they will say you're covered now until the return period is over and then turn around and deny your RMA next month for burn-in or blue shift or whatever you're displeased with and then deny the warranty claim for any screen related issues too. Mine has the really blue screen at straight on and gets worse with any angle. I RMA'd through Verizon. They said their customers can RMA a device up to 4 times before they send you a different device of your choice of comparable value like a S8+, Note 8, iphone8 plus 256gb or iphone x. Either way I'm really glad Verizon customers are covered this well. Hell they're even sending the new device out while still letting me use this one, then send this one back in the new device's box! No complaints here, just fingers crossed for a better screen this next device. BUT the whole experience with Google reminds me of:
Tommy: Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside. Ted Nelson: Yeah, makes a man feel good. Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted? Ted Nelson: What's your point? Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Ted Nelson: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time.
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verizon knows something about lemon laws
and as nit picky AR consumers that dont have a critical defect, it may be harder to get an RMA. having smear, tinny ear, burn in.... and it already being screamed from the soapboxes about "well known" issues with the device, most likely can and will get a replacement. if verizon is refusing, thats on verizon, and shows the clerk/manager has not been briefed on the issue.
Migamix said:
oh look, and ambulance chaser that thinks google is not going to RMA, or refund a device where someone just cant accept limitations or overblown issues. class action BS. how many times have you heard of google saying "go jam your blue screen .." you havent, if you are not happy with it, they are replacing and refunding, along with default extension on warranted items. this law firm may get slapped for not really knowing the issues.
---------- Post added at 21:24 ---------- Previous post was at 21:16 ----------
verizon knows something about lemon laws
and as nit picky AR consumers that dont have a critical defect, it may be harder to get an RMA. having smear, tinny ear, burn in.... and it already being screamed from the soapboxes about "well known" issues with the device, most likely can and will get a replacement. if verizon is refusing, thats on verizon, and shows the clerk/manager has not been briefed on the issue.
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Maybe you read it wrong or I worded it wrong or I read your response wrong? Google not Verizon made loophole language in their warranty as to be able to get out of RMA and warranty claims of screen issues. AND Google is refusing to RMA devices for blue shift, not Verizon. Verizon chat and floor supervisor told me google needs to straighten this out once and for all, Verizon is going through a lot of turn around and themselves afraid of class action lawsuit like note 7 was his quote. That's why the class action I think, from what I've read myself. The law firm is trying to protect those who may have these issues with their screen and not get taken care of by Google but see all these people being taken care of by Verizon. I personally am waiting on another device from Verizon, I'm not here to bash google just share my experiences and opinions on what may be going on and help others out. BTW I haven't told one person on here or in person to not buy the device or to join the class action lawsuit or that the lawsuit is a good idea or has any weight to it. I'm actually advising my dad to buy the smaller pixel 2. If google wouldn't have released those perfect phones from the factory so we could compare side by side this would be a non issue for a lot if not most users and google could possibly chalk it up as working as intended but when you see someone else's amazing phone the same as your blue one it's frustrating hence all the discussion of panel lottery again. I don't think this class action will go anywhere. But by all means I wouldn't put someone down who does join the lawsuit, that's their prerogative. Everyone values their experiences, time, money, priorities, possessions differently from each other. Side note is this all blown out of proportion? Quite possibly but we don't know yet. I look at the reddit poll and some 63+% have blue shift between 0 and 29 degrees and the Google manager I spoke to on the phone agreed that 0-29 degrees is not a sharp angle. Also it's been noted and said on here there's a huge variance in uniformity of the blue shift if it was uniform, it may be acceptable to most users. And lastly an acknowledgement of quality control issue and a guarantee to clean it up would go A LONG WAY to bolster the consumers confidence in their standing by and the handling of their devices. Also if Google were to change the wording of the warranty to assure consumers they're covered with blue screens and all the screen issues the law firm would go away.
My favorite finesse line from Google regarding the new warranty is the statement about not having to pay a deductible for warranty approved defects. I don't know about you guys...but I've never paid anything for an issue with something that was inside warranty. It's as smooth a line as items in the grocery store labeled sugar/gluten/fat/etc free when what is packaged naturally has no sugar/gluten/fat/etc. Google drippin' in finesse.:laugh::silly:
Two weeks ago, a black smudge randomly appeared on screen when I went to take a photo. Quick Google search suggested some dust infiltration / a material breakdown in the camera. Some people wrote that they got RMA units after complaining to Google. These complaints were around a year old, so I assume they had warranty. I wanted to ask Google but there's no P2 selection to complain about hardware issues? How can I get this to their attention? Could I get a replacement so late in its product life?
VCan25 said:
Two weeks ago, a black smudge randomly appeared on screen when I went to take a photo. Quick Google search suggested some dust infiltration / a material breakdown in the camera. Some people wrote that they got RMA units after complaining to Google. These complaints were around a year old, so I assume they had warranty. I wanted to ask Google but there's no P2 selection to complain about hardware issues? How can I get this to their attention? Could I get a replacement so late in its product life?
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If you're on the stock ROM, you can use that to contact Pixel Support.
Or the website: https://support.google.com/store/troubleshooter/3070579#ts=7168940
Depending on when the person you bought it from bought it, it should still be covered under the two year warranty.
Good luck.
ilal2ielli said:
If you're on the stock ROM, you can use that to contact Pixel Support.
Or the website: https://support.google.com/store/troubleshooter/3070579#ts=7168940
Depending on when the person you bought it from bought it, it should still be covered under the two year warranty.
Good luck.
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Thanks for the help and link! I'll contact the seller for purchase info, but I did notice that everything says 1 year warranty. Did I miss some extension info?
VCan25 said:
Thanks for the help and link! I'll contact the seller for purchase info, but I did notice that everything says 1 year warranty. Did I miss some extension info?
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It was widely reported on during the first week of release.
https://www.google.com/amp/s/www.an...ogle-pixel-2-xl-extended-warranty-810519/amp/
Although, some of the warranty terms only say one year, so you'll probably need to verify with Google for your country.
The US warranty terms say one year, but I filed my claim two weeks ago and Google processed it as expected.
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
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I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
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Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
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Click to collapse
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.
So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.
Bummer! It's needle in a hay stack to get good googleeeee support all in one place!
selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
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Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
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So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
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Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.
bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
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At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
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Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.
Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.
I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.