Did anyone find solution for auto switching off in Sony Xperia M5? - Sony Xperia M5

My dear fellow mobile phone techies, did any of you find a solution for the auto shutting off in Sony Xperia M5? It is frequently dying and won't switch ON unless I connect it to the charger cable?

Sony Mobile Taiwan announced consumers can replace m5 with new phone
Balabytes said:
My dear fellow mobile phone techies, did any of you find a solution for the auto shutting off in Sony Xperia M5? It is frequently dying and won't switch ON unless I connect it to the charger cable?
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This issue become big news in Taiwan. Sony Mobile Taiwan announced consumers can replace defective m5 with new m5.
I have already got new phone for 1 week, and this bug has not presented so far.

st00097 said:
This issue become big news in Taiwan. Sony Mobile Taiwan announced consumers can replace defective m5 with new m5.
I have already got new phone for 1 week, and this bug has not presented so far.
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That is cool. I hope they replace world wide.
The solution would be select GSM only. And turn off data network. This will somewhat solve the problem for some people.

The announcement claimed that the issue only occurs some m5 in Taiwan.
Ketansa said:
That is cool. I hope they replace world wide.
The solution would be select GSM only. And turn off data network. This will somewhat solve the problem for some people.
Click to expand...
Click to collapse

st00097 said:
The announcement claimed that the issue only occurs some m5 in Taiwan.
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This happened to my phone in Lithuania, too.

This issue called "battery lock"
here is test instructions and official solution :
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they removed battery copper sheet both from battery and from phone assy :
Deleted all the notes regarding the Battery Copper Sheet 1 and the copper
sheet on the top side of the Battery Assy since Battery Copper Sheet 1 is
deleted and no copper sheet is attached on the top side of the newly
improved Battery Assy.
Click to expand...
Click to collapse
here is picture of old, flawed battery and copper sheet under battery on phone assy :

They really did it. Now lets see where I can find a Sony support in Mexico to get my battery replaced

st00097 said:
The announcement claimed that the issue only occurs some m5 in Taiwan.
Click to expand...
Click to collapse
hmmm, well they know its happening worldwide. May be there is not much replacement stock yet.

the_laser said:
This issue called "battery lock"
here is test instructions and official solution :
View attachment 3580818
they removed battery copper sheet both from battery and from phone assy :
here is picture of old, flawed battery and copper sheet under battery on phone assy :
View attachment 3580827
Click to expand...
Click to collapse
looks like replacing a new phone isn't a good idea.
Sony Mobile Thailand doing the same way as Taiwan too. many people visited Service Center and still have battery lock issue.
They got a new phone but didn't know it comes with new battery or not.
Sent from my C6906 using Tapatalk

I visited the CS center in Hongkong twice for the same issue "battery lock" in the past 6 months, hope I am not going to visit the center again in another 3 months. #crossfingers
Algebra the Bard

**

Hey guys im in Australia now with third batch phone, me and my wife both have the same problem shutting it down by itself and have to jumpstart. Even after we had android update and still got that thing. Seems sony doesnt know how to fix the problem and had manufactured this hpone without relevant test.
I will never use sony brand again. Not any of them.
---------- Post added at 08:28 PM ---------- Previous post was at 08:22 PM ----------
This doesnt work at all.
The phone shuts off itself depends on signal strength
And when the type of network is changed,
For example, 4g > 3g the thing happens.

i'm having the same problem, cuurently waiting email reply from local SC regarding this.
---------- Post added at 08:18 AM ---------- Previous post was at 08:06 AM ----------
the_laser said:
This issue called "battery lock"
here is test instructions and official solution :
View attachment 3580818
they removed battery copper sheet both from battery and from phone assy :
here is picture of old, flawed battery and copper sheet under battery on phone assy :
View attachment 3580827
Click to expand...
Click to collapse
following the battery lock test procedur, the phone shutdown instantly after pressing START
how come sony release such failure product like this

Hey guys, I had the same problem and send the phone to Sony.
Now I had to go for it. Do you guys know how to check if they really changed the battery for the new one? I mean, without opening the phone,
Regards!

I'd like to update that since the new firmware update this problem has been gone for us. No longer shuts down when signal goes bad.
Edit: Spoke too soon. Worked fine for a while, has shut down twice now but seems less frequent than before, only a couple of times in a month. Guess we will take it for warranty repairs.

Mine still shuts down on 30.1.B.1.33. Did it twice today, in fact. Maybe the next release will fix it, or possibly it can't be sorted in software and needs the hardware fix.

dfragar said:
Mine still shuts down on 30.1.B.1.33. Did it twice today, in fact. Maybe the next release will fix it, or possibly it can't be sorted in software and needs the hardware fix.
Click to expand...
Click to collapse
Nope, still locking up on 30.1.B.1.46. Might have to RMA my phone to get it resolved.

Hi guys, I just posted a fix for this issue, just check my posts, I can't put any link yet. I also uploaded a video to YouTube, just search for Xperia M5 Auto Shutdown Fix.
Hope you find this helpful

Related

Speaker doesn't work!

Yesterday all worked fine on my defy. Suddenly this morning, I can't hear anything from speaker during a call (the Handsfree instead works). This is an hardware problem. My phone has never dropped or I never immersed it under water, I always keep it very well.
Many other defy's owners have this problem with their phone:
https://supportforums.motorola.com/thread/41152?start=60&tstart=0
I've got the same problem. I'm taking my phone back tomorrow.
tim440 said:
I've got the same problem. I'm taking my phone back tomorrow.
Click to expand...
Click to collapse
Why does this seem to mainly hit Euro phones? I know there are some differences between the US and non-US phones, but the hardware must be the same. Right? Mind if I ask you guys a couple of questions?
Have you been using the stereo headphone jack before this happened?
Have you "messed around" with the headphones just to see if the mechanism that cuts out/mutes the main speaker when the headphone is inserted could be "freed"? I know this isn't quite logical as the main speaker still works on speakerphone, but... you never know.
I presume people have tried factory resets in the unlikely case that this is a software issue?
And... if you pull the battery and look at the sticker inside I presume it will say "made in China", but is there another, manufacturing number?
Mine says: TA80800V9R qtQ 0UG B13
SJUG6039BA 0101 Made in China
It also has an FCC approval sticker which I assume yours do not have.
Thanks
I've never used the stereo headphone. The factory reset didn't resolve the problem (but the sound come back for few seconds if you squeeze the screen during phone calls with the thumb and index finger).
Under the battery I see:
TA72002JEF sTJ OTU B04
SJUG6015AA Made in China
and there isn't any FCC sticker. Can you post a photo of your phone without the battery?
I want to see this sticker.
che188 said:
I've never used the stereo headphone. The factory reset didn't resolve the problem (but the sound come back for few seconds if you squeeze the screen during phone calls with the thumb and index finger).
Under the battery I see:
TA72002JEF sTJ OTU B04
SJUG6015AA Made in China
and there isn't any FCC sticker. Can you post a photo of your phone without the battery?
I want to see this sticker.
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i have that sticker also, no problems so far. defy vodafone bought in spain,
fernandet1 said:
i have that sticker also, no problems so far. defy vodafone bought in spain,
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Click to collapse
How long have you had your Defy? If you don't mind me asking.
Also Che, how long have you had yours?
at the moment,one week, i didnt use the earphones and never put down on the water.
regards
From a week. I've never put it down on the water too.
Phone was bought in Spain and made in China. Used the headphones a fair bit before problem started, for music and radio. I can actually see that there's a part loose. Maybe it's a batch problem and we got the bad batch here in Europe.
My problem started after nine days. Annoying thing here is that they'll repair the phone rather than give me a new one, which means a two week wait to get it back.
I use the headphones, have dunked my Defy in water several times and a Starbucks cup of hot coffee. Works fine. Had it for over a month. (USA T-MO)
can we make a statistical representation of how many US and NON-US Defys are having the dreaded speaker problem?
xtian63 said:
can we make a statistical representation of how mane US and NON-US Defys are having the dreaded speaker problem?
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Click to collapse
Good idea!
xtian63 said:
can we make a statistical representation of how mane US and NON-US Defys are having the dreaded speaker problem?
Click to expand...
Click to collapse
Here's a German link trying to so something like that:
http://translate.google.com/transla....html&prev=_t&rurl=translate.google.com&twu=1
If WE want to do it these links may help:
US Motorola Defy forum (very few)
https://supportforums.motorola.com/thread/41673?tstart=0
Non-US Motorola Defy forum (a lot)
https://supportforums.motorola.com/thread/41152?tstart=0
This is supposed to be a fix/solution which I guess says it's a defective speaker?
Original language link: http://forum.mobile-review.com//showpost.php?p=2539163&postcount=542
OK here's a better version: http://www.mobile-review.com/articles/2010/birulki-96-en.shtml#2
Awesome, my speaker is dead too.
Never dunk it but used the headset for days before the speaker went mute.
I'm from Brazil and there are other reports of the same problem from other brazilian consumers, so that's probably a big batch of defective speakers shipped worldwide.
Very good!! I send it back to my seller (pixmania) and I hope that it will give me my money (there are too many defective units in europe!!!)
Blog BGR has picked this up...
http://www.bgr.com/2010/12/09/motorola-defy-units-plagued-by-defective-speakers/
danbutter said:
Blog BGR has picked this up...
http://www.bgr.com/2010/12/09/motorola-defy-units-plagued-by-defective-speakers/
Click to expand...
Click to collapse
seems seriously
USA DEFY has very few problem, right?
SteveChou said:
seems serious
USA DEFY has very few problem, right?
Click to expand...
Click to collapse
It seems that the US version has the problem as well, but not nearly to the extent as other countries. Is that because it has been available and is more popular (midrange phones don't seem to sell as well in US) in other countries? Not sure.
Anyway knowyourmobile and phonesreview picked up on bgr's post and are also running stories. Hopefully moto are working to figure this out quickly.
They say they are here:
https://supportforums.motorola.com/thread/41152?start=0&tstart=0
I'm on the fence...was gonna buy one tomorrow for a Christmas present and even though there aren't many issues with ones here in the US...still makes me a bit cautious about getting one as I'll be doing it at full price if I do.
Life is a gamble though right? hehe

Twitter ROLLCALL about WiFi-problem to @htc

Hi all fellowers One X with the wifi-problem.
Got a tip that twitting about our problem at @htc may get htc attention...
So, all of you who are having this WiFi-problem PLEASE join me at @ToddeSwe and retwitt my question to @htc or make your own.
Maybe they at least must answer us what they are doing about it...
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@htc @HTC_NL After a month of use, my OneX' WiFi & BT signals are crap everywhere. Seems an antenna problem. Fix plz? http://bit.ly/K1YX9D
Click to expand...
Click to collapse
Done Linked to the Weak Wifi Signal thread here so they can see it's not just me...
why cant i see my twitts?
Hi!
Why can't i see my or any of this twitts at their twitter account?
ToddeSwe said:
Hi all fellowers One X with the wifi-problem.
Got a tip that twitting about our problem at @htc may get htc attention...
So, all of you who are having this WiFi-problem PLEASE join me at @ToddeSwe and retwitt my question to @htc or make your own.
Maybe they at least must answer us what they are doing about it...
Click to expand...
Click to collapse
I am now following you on Twitter. I send my One X back for repair last week. Got it back today, unfixed. The repair center (Dynafix) couldn't find the symptoms and they send it back unrepaired, while I attached a letter and some pictures explaining the problems. Despite that they couldn't find it, I am really asking myself what kind of people work there. On Twitter I contacted HTC a few weeks ago and they asked me to let them know how it went, so I told them this story. No reply yet, but it's just minutes ago.
wph said:
I am now following you on Twitter. I send my One X back for repair last week. Got it back today, unfixed. The repair center (Dynafix) couldn't find the symptoms and they send it back unrepaired, while I attached a letter and some pictures explaining the problems. Despite that they couldn't find it, I am really asking myself what kind of people work there. On Twitter I contacted HTC a few weeks ago and they asked me to let them know how it went, so I told them this story. No reply yet, but it's just minutes ago.
Click to expand...
Click to collapse
I'm so lucky in a way, my carrier is very nice and they have noticed the problem now. So next week a new DOA to see if i can get a working device...
Feeling really bad about your position, i'm really hoping that your problem will go away when the next update is here then. What are your options? Someone? What can he do about it?
ToddeSwe said:
I'm so lucky in a way, my carrier is very nice and they have noticed the problem now. So next week a new DOA to see if i can get a working device...
Feeling really bad about your position, i'm really hoping that your problem will go away when the next update is here then. What are your options? Someone? What can he do about it?
Click to expand...
Click to collapse
Updates won't fix this, it's plain and simple a hardware problem, took me quitte long to accept . How long do you have your phone? DOA is normally only the first two weeks. I made a small movie reproducing the wifi problem, just press your phone just above the volume rocker and signal shoots up more than 20 dBm, which is really a lot. Movie here: http://dl.dropbox.com/u/26248241/VID_20120602_152633.m4v
wph said:
Updates won't fix this, it's plain and simple a hardware problem, took me quitte long to accept . How long do you have your phone? DOA is normally only the first two weeks. I made a small movie reproducing the wifi problem, just press your phone just above the volume rocker and signal shoots up more than 20 dBm, which is really a lot. Movie here: http://dl.dropbox.com/u/26248241/VID_20120602_152633.m4v
Click to expand...
Click to collapse
I've had my latest one for just a couple of days, so i'm going to get the DOA.
What country is your device made in? Mine is made in China.
ToddeSwe said:
I've had my latest one for just a couple of days, so i'm going to get the DOA.
What country is your device made in? Mine is made in China.
Click to expand...
Click to collapse
Mine is made in Taiwan, it's a HT23.
wph said:
Mine is made in Taiwan, it's a HT23.
Click to expand...
Click to collapse
Then it does'nt matter where the phone was made!
How many different routers have you tried it on? If you can please brand and model?! Mine is Netgear WNR2000
Please check my post at: http://forum.xda-developers.com/showpost.php?p=26889561&postcount=159 my old SpeedTouch St585 is working fine and have no drops. :\
ToddeSwe said:
Then it does'nt matter where the phone was made!
How many different routers have you tried it on? If you can please brand and model?! Mine is Netgear WNR2000
Please check my post at: http://forum.xda-developers.com/showpost.php?p=26889561&postcount=159 my old SpeedTouch St585 is working fine and have no drops. :\
Click to expand...
Click to collapse
It doesn't matter which router I try. WiFi Analyzer doesn't log in on networks, it just shows signal strength. And that signal strength is just way to low on every router. See also this topic: http://forum.xda-developers.com/showthread.php?t=1688538
So far only 7 retwitts and a couple of own mades...
I'm confused about that I can't see my or your retwitts on @htc.
Skickat från min HTC One X via Tapatalk 2
ToddeSwe said:
So far only 7 retwitts and a couple of own mades...
I'm confused about that I can't see my or your retwitts on @htc.
Skickat från min HTC One X via Tapatalk 2
Click to expand...
Click to collapse
Because people tweet and not twitt
Sent from my HTC One X
kryptoner said:
Because people tweet and not twitt
Sent from my HTC One X
Click to expand...
Click to collapse
Can I blame on wordsuggestion in One X?
Skickat från min HTC One X via Tapatalk 2
New Router works much better with my HOX!
Hi!
Bought a new router today Netgear WNDR3700 and it works much better.
I don't have to use static ip or any of the known tip to make wifi usable.
SO, i've not heated it up yet using charger and GPS, so lets see.
Speaking of GPS, today i turned on GPS and oh my god how bad it was.
So something is terrible wrong, but WHAT?! No one is telling us nothing.
For thoose who can press and hold it must be hardware related, but mine, is it just poor programming?
I'm so regretting my choice of device now.

2 G4's - different cameras and screen temps?

I am hoping you can help me diagnose two problems with 2 G4's owned by my GF and me.
Similarities: Same device. Same software build. Same camera settings. Same screen brightness.
Differences: Phone on LEFT was purchased in August 2015, phone on RIGHT in June 2015.
Problem #1 Significant difference in screen color and brightness. The phone with the good camera is on the left. I believe the phone on the right has the better looking screen. Are most of the G4's warm or cold?
Problem #2: "UFO Effect" on night shots. Obviously sensor on top pics is better. But why? All of the camera settings are identical. The phones were placed right next to each other. Each photo shows halos around lighting. Auto mode, HDR Auto, Flash off.
Do we return one, or both? Thanks...
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Check hardware revision under settings>about phone>hardware info
Sent from my VS986 using Tapatalk
Just in case.... Make sure there's no piece of protective plastic on camera lens.
It sure looks like there's a fingerprint on the second camera's lens.
ED2O9 said:
It sure looks like there's a fingerprint on the second camera's lens.
Click to expand...
Click to collapse
Yeah I second that. I took my G4 out last night for pictures to see if I could reproduce the issue. I was able to get a similar lens flare to that simply by having fingerprint oils on the lens. Cleaning it solved the problem entirely.
Man, here I am on XDA looking like a fool, it WAS a smudge even though the lens looked fine....
Before my posting abilities are revoked, I went to the VZW store about the screen tint and they offered me a replacement but it's "Certified Like New" because this happened at 25 days and not 14...
The other option is to ship my device to an LG warranty center where they attempt to "repair" it and if not, send a brand new replacement. This will take ~3 weeks where I will not have a device (my old phones are all GSM).
Anyone have experience with LG Repair or VZW "Like New"?
I lean towards the latter....as much as a used phone sucks, at least VZW admits it needs replacement. Who knows how LG will approach the situation.
btvranger said:
Man, here I am on XDA looking like a fool, it WAS a smudge even though the lens looked fine....
Before my posting abilities are revoked, I went to the VZW store about the screen tint and they offered me a replacement but it's "Certified Like New" because this happened at 25 days and not 14...
The other option is to ship my device to an LG warranty center where they attempt to "repair" it and if not, send a brand new replacement. This will take ~3 weeks where I will not have a device (my old phones are all GSM).
Anyone have experience with LG Repair or VZW "Like New"?
I lean towards the latter....as much as a used phone sucks, at least VZW admits it needs replacement. Who knows how LG will approach the situation.
Click to expand...
Click to collapse
I had a refurbished S5 which server me well until it sank under the weight of TouchWiz. I don't even remember why I had the S5 replaced though, lol.
Update - the Verizon store confirmed the screen issue (warm/yelow tint) and sent a certified like new replacement...which has EXACTLY the same problem.
I have looked at maybe 10 G4's now and all are normal except the 2 I received. So frustrating. Off to warranty replacement #2? Ugh
LG 's support has not been helpful at all. They don't understand English, and the only option remains shipping out for "repair" and waiting a few weeks.
And so it starts... LG's good ol manufacturing. I went through 5 LG G2's.. Was looking to get the g4, but not about to deal with this **** again..
ars0n said:
And so it starts... LG's good ol manufacturing. I went through 5 LG G2's.. Was looking to get the g4, but not about to deal with this **** again..
Click to expand...
Click to collapse
5, wow. What was the problem?
My 3rd one is in the best shape yet. It's still not ideal, and VZW said I'd get a brand new one if this didn't work, but maybe the new one would be worse... Ready to just move on
2 bad lcds, 3 bad gps
btvranger said:
Problem #1 Significant difference in screen color and brightness.
Click to expand...
Click to collapse
Could you explain a little more about the difference in brightness ? how much brighter was the 'better' screen compared to the inferior one.
By more i mean if you had both side by side, with auto off, and just using manual brightness what was the difference in % level to get both screen to appear of the same brightness, to your eyes.
---------- Post added at 03:31 PM ---------- Previous post was at 03:28 PM ----------
btvranger said:
Man, here I am on XDA looking like a fool, it WAS a smudge even though the lens looked fine....
Click to expand...
Click to collapse
worse for us would be if you were right
Before my posting abilities are revoked, I went to the VZW store about the screen tint and they offered me a replacement but it's "Certified Like New" because this happened at 25 days and not 14...
The other option is to ship my device to an LG warranty center where they attempt to "repair" it and if not, send a brand new replacement. This will take ~3 weeks where I will not have a device (my old phones are all GSM).
Anyone have experience with LG Repair or VZW "Like New"?
I lean towards the latter....as much as a used phone sucks, at least VZW admits it needs replacement. Who knows how LG will approach the situation.
Click to expand...
Click to collapse
They'll just replace the screen, much cheaper than breaking open a new one. repairing the G4 is easy.
---------- Post added at 03:33 PM ---------- Previous post was at 03:31 PM ----------
ars0n said:
And so it starts... LG's good ol manufacturing. I went through 5 LG G2's.. Was looking to get the g4, but not about to deal with this **** again..
Click to expand...
Click to collapse
I find it happens with many devices. check the boards.
If you have the option of sending it in then that is good news. if you got as many replacements as you did that is even better news. I'm always amazed they agree to do this so many times.
The bad part is if buy from another country and no option to warranty at all or their service network is non-existent which can happen with some chinese phones.
Thanks for the detailed reply one twelve. I don't think the problem was brightness, but tone of the screen. I've already returned the devices so can't compare. I wonder if it could be fixed if LG let us calibrate the screen. Anyway, I'm sticking with the 3rd device. It's close enough, and a new one could present more problems.
Very disappointed in LG's support. I love their devices but it's a major negative in the next purchase decision. I agree, they'd probably just replace the screen...which is why I wanted a replacement.

how can you determine the manufacturing date of an LG G4?

also is there upgradable firmware in this phone? (not referring to the ROMs we are flashing, I mean the firmware for the phone's hardware itself, nothing to do with Android)
There is an App which is called LG phone info. You should see the manufacturing date with it
First 3 digits of serial number are year/month in ymm format. 507: 5 = 2015, 07 = July.
Are people checking because of the rumors faulty motherboard?
Sent from my LG-H811 using Tapatalk
dfunkbv said:
There is an App which is called LG phone info. You should see the manufacturing date with it
Click to expand...
Click to collapse
whoa - that app is awesome!!!
shook187 said:
Are people checking because of the rumors faulty motherboard?
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
mine was made May 20, and it works great - this app even tells the three digit LG country code in case you do not have your original box, and want to know if bootloader can be unlocked
WTF? said:
whoa - that app is awesome!!!
Click to expand...
Click to collapse
does that app show how many times it's been flashed with different roms?
reg66 said:
does that app show how many times it's been flashed with different roms?
Click to expand...
Click to collapse
no, and why would it matter, your G4's rewritable internal memory can handle 1000's of flashes throughout its lifetime!
Well, mines is having crazy sections of bootloops for no apparent reason. When it happens it can't enter Recovery. It bootloops even from download mode. When I manage to successfully flash a Kdz, bootloops still come back again after some time. And guess the manufacturing date
check the date in http://imeidata.net/check?imei=<your imei> and go to warranty (or directly http://imeidata.net/warranty/lg?imei=<your imei> )
WTF? said:
also is there upgradable firmware in this phone? (not referring to the ROMs we are flashing, I mean the firmware for the phone's hardware itself, nothing to do with Android)
Click to expand...
Click to collapse
Mine says it on the box it came in. Same as with my G3, so if you still have your box I'd say that's the easy answer.
---------- Post added at 02:06 AM ---------- Previous post was at 02:01 AM ----------
GUGUITOMTG4 said:
Well, mines is having crazy sections of bootloops for no apparent reason. When it happens it can't enter Recovery. It bootloops even from download mode. When I manage to successfully flash a Kdz, bootloops still come back again after some time. And guess the manufacturing date
Click to expand...
Click to collapse
what date is frowned upon? What issues are we talking about, the bootlooping? Is that specific to a certain variant or all?
petermg said:
Mine says it on the box it came in. Same as with my G3, so if you still have your box I'd say that's the easy answer.
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where is the firmware version shown on the box and what is the latest version?
WTF? said:
where is the firmware version shown on the box and what is the latest version?
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It depends on your variant as far as what the latest version is. Mine is on the side of the box, on a sticker/label.
petermg said:
It depends on your variant as far as what the latest version is. Mine is on the side of the box, on a sticker/label.
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this label is identical to mine - I don't see any firmware info
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petermg said:
Mine says it on the box it came in. Same as with my G3, so if you still have your box I'd say that's the easy answer.
---------- Post added at 02:06 AM ---------- Previous post was at 02:01 AM ----------
what date is frowned upon? What issues are we talking about, the bootlooping? Is that specific to a certain variant or all?
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It was on May. Now it is totally useless stuck in bootloops. Maybe it is the most common manufacturing date and the buggy devices might represent a low %, but not all made on that batch.
what your lg g4 manufacture date
GUGUITOMTG4 said:
Well, mines is having crazy sections of bootloops for no apparent reason. When it happens it can't enter Recovery. It bootloops even from download mode. When I manage to successfully flash a Kdz, bootloops still come back again after some time. And guess the manufacturing date
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???
I have had two g4 that were purchased at same time fail right at the 12 mos
They were both 508 date code
Luckly they both replaced under warranty
When they failed they would get stuck at boot screen "lg life is good" sometimes going through endless restarts or just shutting off where you need to pull battery to get it to try again
Data was recovered by freezing. I put in a zip lock bag in freezer for half hour. It would then boot normally. Needed to keep cold entire time, once it heats up it will stop. So use a bucket of ice or run your usb cable out of your freezer while downloading. Tried using a hair dryer to heat, but that method only worked once for a few minutes.
This is a manufacturing defect, some kind of bad solder joint or similar issue.
From my research, appears to happen more often in summer months, like you leave phone in hot car and a weak solder joint gives out. Heating and cooling works to temporarily cause the electrical connection to work through thermal expansion or contraction.

My phone won't wake up anymore.

Hi Folks I hope you can help me with a problem I'm having.
Five days ago I took my mate 20x (international version) off its charger(original) and noticed that it had turned off while charging. I tried to turn on the phone but nothing....
I charged it once again with another cable, another plug and repeated this 5 times with different cables and adapters. Then I held "power" and volume "down" to reset it, but that didn't work either.
Next up I connected it to two computers but no signs of life, I left it connected to my computer (win 10) for two days and later noticed sound that it connected to my computer. It evens softly vibrates when I turn it on and off. The screen however stays black and even though hisuite reacts, it says "not connected" .
Now and then the huawei logo appears but it's stuck on it, no configuration of button pushing wakes it out of it, except the power button which kills it again.
I bought my device in the UK, so Huawei Japan won't service it, or even look at it.
Do you think this problem can be solved by replacing the battery, or the symptoms a case of something worse?
Hisuite enters recovery mode but when I click recover it says "your device is not supported for recovery.
I am out of my wits....:crying:
Thanks in advance,
Serge
misternagoya said:
Hi Folks I hope you can help me with a problem I'm having.
Five days ago I took my mate 20x (international version) off its charger(original) and noticed that it had turned off while charging. I tried to turn on the phone but nothing....
I charged it once again with another cable, another plug and repeated this 5 times with different cables and adapters. Then I held "power" and volume "down" to reset it, but that didn't work either.
Next up I connected it to two computers but no signs of life, I left it connected to my computer (win 10) for two days and later noticed sound that it connected to my computer. It evens softly vibrates when I turn it on and off. The screen however stays black and even though hisuite reacts, it says "not connected" .
Now and then the huawei logo appears but it's stuck on it, no configuration of button pushing wakes it out of it, except the power button which kills it again.
I bought my device in the UK, so Huawei Japan won't service it, or even look at it.
Do you think this problem can be solved by replacing the battery, or the symptoms a case of something worse?
Hisuite enters recovery mode but when I click recover it says "your device is not supported for recovery.
I am out of my wits....:crying:
Thanks in advance,
Serge
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Huawei UK has two year warranty, it might be a defective mother board .
Which supplier did you purchase it from in the UK?
Sent from my EVR-L29 using Tapatalk
Thanks for the quick response, I bought the phone on ebay, it was used. It was fine for 5 months so I don't think the seller sold it to me in bad faith. I don't know however where he bought it, and Huawei UK doesn't have the mate 20x in their line up.....
Try to go to recovery mode if possible and factory reset the phone..
https://www.hardreset.info/devices/huawei/huawei-mate-20-x/recovery-mode/
Thanks tried that...nothing.
I guess it's really bad luck and I'm probably out of 600 euros... I haven't read of other people with this problem so I guess I just got a lemon and order a new one somewhere. I really like this device.
If its warranty left just contact huawei and send it to them for service.
What HUAWEI will do in the event of a Warranty claim
4. During the Warranty Period, HUAWEI or an authorised service center, the list of authorised service centers is available at the following address: www.consumer.huawei.com (“Authorised Service Center”) will repair or replace, at HUAWEI's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship.
---------- Post added at 15:28 ---------- Previous post was at 15:27 ----------
HUAWEI provides the warranty set out in this document, in respect of this HUAWEI branded product and/or accessory (“Product(s)”) purchased in a member state of the European Union, Iceland, Norway or Switzerland, to the consumer (the “Warranty”). If the Product is purchased in any of the countries referenced above, this Warranty is valid and enforceable in all of them, although, if the Warranty service is provided in a different country to the country of purchase, the service may be delayed.
---------- Post added at 15:44 ---------- Previous post was at 15:28 ----------
Chatted with huawei, here you go:
I see. Indeed, the warranty will be regions specific in most of the cases so that might represent an issue in regards to fixing it there, but something should still be sorted out with the service center. The warranty will apply, no matter where the customer is living, but it's more a matter of sending the device to the service.
Yes, indeed. He needs to contact the service center either here: 0123 361 9320 or here https://sbeglobalservice.com/contact/
Thank you so much for going through all the trouble, now I have to figure out if there's still some warranty left. If there's not then this is going to be a costly thing...
misternagoya said:
Thank you so much for going through all the trouble, now I have to figure out if there's still some warranty left. If there's not then this is going to be a costly thing...
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Huawei UK/EU C432 devices come with two year warranty. Did you check via Hicare app? PS, I'm in the USA.
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misternagoya said:
Thank you so much for going through all the trouble, now I have to figure out if there's still some warranty left. If there's not then this is going to be a costly thing...
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You got your serial number? Should be on the box.
Give it to huawei and they could check warranty.
Here is huawei chat:
https://huaweichat.whoson.com/newch...stamp=1574091360945&session=206-1573722844905

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