Google Play Services has stopped working - Samsung Galaxy Nexus

So TIFU by losing my iPhone. And i ****ed up even more by updating my backup spare Galaxy Nexus from 4.1 to 5.1 directly without clearing data or doing any background study. Simply went to update and there the plight started. I was connected to Wifi but my Play Store wasnt working. Was saying no network or something on those lines with the "Retry" button. So i thought uninstalling Playstore and reinstalling would be a good idea. NOT. It wasnt even close to the right step, now everything is crashing and I dont know what I should be doing next. If someone can tell me the best way to get to a new installation of 5.1.1 on this device and root it, it would be great. I right now have CWM recovery 6.3.x(?) installed. I wish to at least be able to install apps from the appstore and update the 2 year old applications. Please help.

Related

[Q] Help! Need apk for original version of Android Market on Play

OK, I recently rooted my Play after promising myself to do it for about a year. I installed link2sd and was delighted to start moving stuff to my SD and freeing up internal memory which was perpetually flagging 'danger leve'l at around 38 megs free.
However, I got a bit over-zealous. I was trying to move the Play marketplace but failing - due to it being an system app that had had updates applied. I cleared the updates and converted to a user app, moving it to the SD too. Now though, it had reverted back to the original 'Android Marketplace' of course. So I thought I'd do a reboot to get it to update.
However, after rebooting it didn't seem to want to update again as I had hoped it would. No problem, I thought, and sourced a Google Play .apk (com.android.vending-4.0.27.apk) and installed it.
This seemed to work, as the Google Play store dutifully installed. All seemed well ... until I tried to install an app. As the download began, It promptly crashed with the message "The application Google Play Store (process com.android.vending) has stopped completely. Please try again."
This then happened every time I tried to launch it. Some searching suggested I try clearing the cache and data and sure enough this allows the store app to run again - however every time I try to download something it just causes the crash.
Obviously I've corrupted the installation somehow and need to get back to the original Marketplace app and try to get it to update itself. However, being a dumbass even though I had bought Ti Backup (with pro) I hadn't bothered to do a proper system backup :silly:
Anyone know where I can source an .apk that will give me the original Marketplace back again? I don't want to have to unlock the bootloader and flash a system image which is the only sure way I can think to fix it (I'm pretty sure that a factory reset will just clear the /data partition and won't do anything with the /system apps, which is what I have screwed up).
Thanks to anyone who can help me overcome my stupidity :good:
Kaiser Wilhelm II said:
OK, I recently rooted my Play after promising myself to do it for about a year. I installed link2sd and was delighted to start moving stuff to my SD and freeing up internal memory which was perpetually flagging 'danger leve'l at around 38 megs free.
However, I got a bit over-zealous. I was trying to move the Play marketplace but failing - due to it being an system app that had had updates applied. I cleared the updates and converted to a user app, moving it to the SD too. Now though, it had reverted back to the original 'Android Marketplace' of course. So I thought I'd do a reboot to get it to update.
However, after rebooting it didn't seem to want to update again as I had hoped it would. No problem, I thought, and sourced a Google Play .apk (com.android.vending-4.0.27.apk) and installed it.
This seemed to work, as the Google Play store dutifully installed. All seemed well ... until I tried to install an app. As the download began, It promptly crashed with the message "The application Google Play Store (process com.android.vending) has stopped completely. Please try again."
This then happened every time I tried to launch it. Some searching suggested I try clearing the cache and data and sure enough this allows the store app to run again - however every time I try to download something it just causes the crash.
Obviously I've corrupted the installation somehow and need to get back to the original Marketplace app and try to get it to update itself. However, being a dumbass even though I had bought Ti Backup (with pro) I hadn't bothered to do a proper system backup :silly:
Anyone know where I can source an .apk that will give me the original Marketplace back again? I don't want to have to unlock the bootloader and flash a system image which is the only sure way I can think to fix it (I'm pretty sure that a factory reset will just clear the /data partition and won't do anything with the /system apps, which is what I have screwed up).
Thanks to anyone who can help me overcome my stupidity :good:
Click to expand...
Click to collapse
You don't need to unlock your bootlader to flash a system image. Sony PC Companion will flash the latest system image available on Sonys servers to your handset. This is what I would do. Next time don't move/delete anything integral to Android from your phone.
Cheers! Hadn't really used the Sony software much but will definitely give that a go. Next time I'll do a full Titanium backup too, before I start tinkering...
Strange that you'd even have this issue. I instantly Link2SD'ed all of Google's stuff... the play store updates, google settings and even Google's hidden services got the "get off my damn phone storage" treatment and have done a good job at bending over and doing whatever I tell them to.
Sent from my R800a using xda app-developers app
Good news - I was about to reflash the system but on a hunch decided to remove the 'Google Play Services' package and my store magically started downloading apps again!
I'm guessing that there was some sort of conflict between the two. According to the description in the store;
"Google Play services is used to update Google apps and apps from Google Play. This component gives you access to Google Settings and helps apps speed up offline searches, provide more immersive maps, and improve performance.
Apps may not work if you uninstall Google Play services. You probably need this component."
Hmmm, everything so far seems to be working and a number of updates went through since removing it so I'll wait and see. Maybe the store will install a compatible version itself at some point, when it updates next.
TLRtheory said:
Strange that you'd even have this issue. I instantly Link2SD'ed all of Google's stuff... the play store updates, google settings and even Google's hidden services got the "get off my damn phone storage" treatment and have done a good job at bending over and doing whatever I tell them to.
Sent from my R800a using xda app-developers app
Click to expand...
Click to collapse
root access with Link2SD is an absolute must for the Xperia - it's the best thing I've done to my XP since I got it and should have rooted/installed it as soon as I heard about it.
It totally transforms the usability of the Xperia Play. What on earth were Sony thinking giving the phone such a paltry amount of usable memory?!!!

[Q] Google Play Store Keeps Crashing on Rooted Note 4, What to do?

I have a Sprint Note 4 which is rooted and yesterday I downloaded Lucky Patcher and the Modded Google Play Store to replace my stock Google Play Store. So through Titanium, I backed up the stock Google Play Store and then I uninstalled it, since the Modded Google Play Store would not let me install it without doing that. I also cleared the cache and data on Google Play Store and now it just keeps crashing all the time. When I try to download something, it starts to download and then immediately it crashes and gives me the "Unfortunately, Play Store has stopped working" error. I get the error no matter which version of Play Store I use now, whether it is the modded or the official version. I tried clearing data/cache to Google Play Services as well, to no avail. When I try to restore my backup of Google Play Store through Titanium it stays frozen with "Restoring Google Play Store 5.1.11" and I end up having to force stop Titanium. This is so annoying! What can I do? Thanks so much in advance!!!
1) Go to Application manager/All, scroll down to where you find these three: Google Services Framework, Google Play, and Google Play Services. Force stop and delete cache and data for the first two (in order given). You won't be able to force close Google Play Services but choose Manage storage and scroll to bottom to clear all data. It's annoying that they may try to restart, just clear again and reboot quickly.
2) If that doesn't work, got a nandroid backup?
3) Re-flash current ROM, if no.
4) If stock and no backup, consider another ROM or start over with Odin stock tar.
Note: options 3 and 4 may require clean install.
Note 2: I've tried to suggest from least inconvenience to most; hopefully, the easier methods will do.
Edit: you may also see an option to uninstall update to revert to the original system application; consider that as option 2 or 3 for Google Play.
samep said:
1) Go to Application manager/All, scroll down to where you find these three: Google Services Framework, Google Play, and Google Play Services. Force stop and delete cache and data for the first two (in order given). You won't be able to force close Google Play Services but choose Manage storage and scroll to bottom to clear all data. It's annoying that they may try to restart, just clear again and reboot quickly.
2) If that doesn't work, got a nandroid backup?
3) Re-flash current ROM, if no.
4) If stock and no backup, consider another ROM or start over with Odin stock tar.
Note: options 3 and 4 may require clean install.
Note 2: I've tried to suggest from least inconvenience to most; hopefully, the easier methods will do.
Edit: you may also see an option to uninstall update to revert to the original system application; consider that as option 2 or 3 for Google Play.
Click to expand...
Click to collapse
Ok I just did that now when I run Play Store it doesn't crash, instead it is says " Check your internet connection and try again" It seems as if it isn't recognizing that I actually do have a connection? I heard that if you go to the files on the phone to "etc/hosts" file and put a "#" in front of the second IP address in the hosts file that it will work but I just tried that and it didn't so I reverted the file back.
Also I tried going to settings>accounts and removing my Google accounts and re adding them but Play store still says I have no connection (which I clearly do). I made sure my date/time settings are right as well. This is happening with the modded play store and the official 5.2.12 Play Store.
YouTube randomly crashes now as well and gives me "unfortunately, YouTube has stopped " Google play store is still not recognizing that I am connected. I think I have tried just about anything besides flashing back to the stock ROM
Did you try step one again after swapping the Google Play versions? Worth a try, if you didn't.
One more thing: Lucky Patcher creates an Odex file. You should use the Lucky Patcher option to remove the Odex and restore the original. If you're ROM is deodexed, Titanium may not fix this for you. You can manually check for Odex file as well. Titanium is also useful to check for unneeded dalvik-cache files.
And one last suggestion I omitted: in recovery, delete all cache and dalvik cache and reboot.
samep said:
Did you try step one again after swapping the Google Play versions? Worth a try, if you didn't.
One more thing: Lucky Patcher creates an Odex file. You should use the Lucky Patcher option to remove the Odex and restore the original. If you're ROM is deodexed, Titanium may not fix this for you. You can manually check for Odex file as well. Titanium is also useful to check for unneeded dalvik-cache files.
And one last suggestion I omitted: in recovery, delete all cache and dalvik cache and reboot.
Click to expand...
Click to collapse
Hmmm it is working now after hours of fumbling around with settings. Both the Modded and official newest Google Play Stores started working after I turned off "Google License Verification Emulation" and I had to turn off "Google Billing Emulation". Very stressful lol but they were the default settings and I didn't really want to mess with any of the settings as I am just starting with Lucky Patcher.
yo0123yo said:
Hmmm it is working now after hours of fumbling around with settings. Both the Modded and official newest Google Play Stores started working after I turned off "Google License Verification Emulation" and I had to turn off "Google Billing Emulation". Very stressful lol but they were the default settings and I didn't really want to mess with any of the settings as I am just starting with Lucky Patcher.
Click to expand...
Click to collapse
Was that Google Play version 5.2.12?
I flashed that to system yesterday and everything was working except that it didn't populate my applications and notify updates until a day later. I had to search for updates that I knew were available. Today, the apps populated and I got update notification for available updates. I think it may be part of the battery savings that lollipop is supposed to be bringing; less Google Play wakes.
Consider that your manipulation results may have been skewed by Google not immediately syncing the update.
As for my experience, I did find myself doing step one and considering flashing the nandroid but waited for applications to sync. They did finally sync this morning. The longer sync of apps may have been induced locally by the use of Xposed module "Recent Apps" which can be configured to force close apps and remove from recents, reducing wake times.
samep said:
Was that Google Play version 5.2.12?
I flashed that to system yesterday and everything was working except that it didn't populate my applications and notify updates until a day later. I had to search for updates that I knew were available. Today, the apps populated and I got update notification for available updates. I think it may be part of the battery savings that lollipop is supposed to be bringing; less Google Play wakes.
Consider that your manipulation results may have been skewed by Google not immediately syncing the update.
As for my experience, I did find myself doing step one and considering flashing the nandroid but waited for applications to sync. They did finally sync this morning. The longer sync of apps may have been induced locally by the use of Xposed module "Recent Apps" which can be configured to force close apps and remove from recents, reducing wake times.
Click to expand...
Click to collapse
No, it is the Modded Google Play Store version 5.1.11 right now that's working but there's a newer version of it that is out. I'm getting frustrated messing with lucky Patcher (if anyone can help me with the basics of it? that i would greatly appreciate that as well. Last question I have is that in my etc/hosts file and there is a "#" before the second IP address in the etc/hosts file. Anyone know what that "#" is used for in front of the IP in the hosts file? Thanks again!!!
yo0123yo said:
No, it is the Modded Google Play Store version 5.1.11 right now that's working but there's a newer version of it that is out. I'm getting frustrated messing with lucky Patcher (if anyone can help me with the basics of it? that i would greatly appreciate that as well. Last question I have is that in my etc/hosts file and there is a "#" before the second IP address in the etc/hosts file. Anyone know what that "#" is used for in front of the IP in the hosts file? Thanks again!!!
Click to expand...
Click to collapse
The # is used in scripts to comment out; meaning ignore that line in your host file.
As far as LP, there is a help link to read. Discussion threads on LP may get closed on XDA; LP may be a useful tool but leans toward piracy. Not saying this pertains to you but there was a thread that the developer participated in that xda allowed to remain open with a warning. That should be sufficient, unless closed as well.
Edit: found the thread and warning http://forum.xda-developers.com/showthread.php?p=45933638, post 21.
samep said:
The # is used in scripts to comment out; meaning ignore that line in your host file.
As far as LP, there is a help link to read. Discussion threads on LP may get closed on XDA; LP may be a useful tool but leans toward piracy. Not saying this pertains to you but there was a thread that the developer participated in that xda allowed to remain open with a warning. That should be sufficient, unless closed as well.
Edit: found the thread and warning http://forum.xda-developers.com/showthread.php?p=45933638, post 21.
Click to expand...
Click to collapse
I know, it can be used for illegal purposes which is NOT what I am using it for just to be clear so the post doesn't get deleted because someone thinks I am using it illegally, which I'm not.. anyways, if anyone has any tips on LP id appreciate it thanks!!
Why not go to your time and date and turn off automatic time?
It worked for me!
No more check connection in google play store and youtube not loading
Google Store Crashing but only when rooted.
Why is it that when running stock lollipop 5.1.1 on Galaxy S6 Edge is it that Google Play Store constantly crashes when I'm rooted.
When no root it works fine and dandy.
Soon as rooted the bloody thing crashes constantly..
The only way I managed to keep rooted was to use stock google play store and prevent it from updating.
This I can cope with.. If anyone else has come across this issue and found a better way to fix it please let me know
My note 4 lollipop 5.1.1 device has rooted but fix problem in Google play when I update big file(like no system apps) apps so when it's completely update after start beginning wht can I do it

Error 963 downloading from play store

Having bought and attempted to download a game from the play store (they're having a sale) they took my money and then didn't give me the game, I've wiped data on play services and play store several times and even logged out of Google altogether. Still gives me this horrible error.
I'm currently running viper ROM 1.6.0.
Has anyone seen this error?, does anyone know a way to fix it?
Thanks.
Edit: now getting error 940.
Really getting on my nerves this. Can't install anything.
EDIT 2: Have uninstalled Viper for the time being, I don't know if it was the rom's fault or not but i've went with another until i resurfaces, funny thing is, this was apparently a real issue on the M8 too (I didn't own that phone) either way, will leave this here incase a fix arises.
error 963
dladz said:
Having bought and attempted to download a game from the play store (they're having a sale) they took my money and then didn't give me the game, I've wiped data on play services and play store several times and even logged out of Google altogether. Still gives me this horrible error.
I'm currently running viper ROM 1.6.0.
Has anyone seen this error?, does anyone know a way to fix it?
Thanks.
Edit: now getting error 940.
Really getting on my nerves this. Can't install anything.
EDIT 2: Have uninstalled Viper for the time being, I don't know if it was the rom's fault or not but i've went with another until i resurfaces, funny thing is, this was apparently a real issue on the M8 too (I didn't own that phone) either way, will leave this here incase a fix arises.
Click to expand...
Click to collapse
I had the same problem with this error 963 when I wanted to download a certain game but I solved that as I was logging in with my computer to the google store and give a permission from there to install the game, the result a good working limbo on my HTC M9! I hope this will help you too!
Peter Czobor said:
I had the same problem with this error 963 when I wanted to download a certain game but I solved that as I was logging in with my computer to the google store and give a permission from there to install the game, the result a good working limbo on my HTC M9! I hope this will help you too!
Click to expand...
Click to collapse
Actually went ahead and re-installed the rom, all working now, I've heard of HTC devices having this issue before, namely on the M8, although I didn't have that device, could be a google issue i suppose, just never seen it before.
I'm having this issue rite now, and reinstalling rom has not helped at all. What else can I do?
Just had the same issue myself. Try initiating the download via the play store, I switched to another app and downloaded that.
Seeing as though you reinstalled your ROM, that's interesting, the can only be so much that remains consistent..
The content on your internal and external memories and your accounts.. The problem resides in one or the two, the fact that the user before you was able to deal with the issue via the internet I'd say its more an account issue..one of the problems I had with the 963 error was the download changed size in the play store.. The initial size of limbo was around 120MB and after the first error the size changed to around 27MB, what I thought had happened is a corruption had taken place in my memory and it was failing for that reason.. Personally I'd clear the downloaded data for the app that you're getting and I would initiate the download via the web. Fingers crossed it works. Good luck, let me know how it goes.
dladz said:
Just had the same issue myself. Try initiating the download via the play store, I switched to another app and downloaded that.
Seeing as though you reinstalled your ROM, that's interesting, the can only be so much that remains consistent..
The content on your internal and external memories and your accounts.. The problem resides in one or the two, the fact that the user before you was able to deal with the issue via the internet I'd say its more an account issue..one of the problems I had with the 963 error was the download changed size in the play store.. The initial size of limbo was around 120MB and after the first error the size changed to around 27MB, what I thought had happened is a corruption had taken place in my memory and it was failing for that reason.. Personally I'd clear the downloaded data for the app that you're getting and I would initiate the download via the web. Fingers crossed it works. Good luck, let me know how it goes.
Click to expand...
Click to collapse
i went on my PC and installed some apps through play store on my PC, but some are still failing with some different codes. ive tried wiping play store, google play services and and frame work, but no good.
What ROM are you using? I switched from viper to leedroid but then it happened on Lee droid too. After reinstalling the ROM the issue went away. I'm really not sure what else to suggest. Could there be a flag on your Google account which is stopping it? I dont believe its luck at all, there has to be a reason why this is happening. Try this.
Disconnect your Google account, wipe data for Google framework, Google play services and Google play. Delete the nearly downloaded file. Go to recovery and wipe dalvic and cache. Boot back into the phone and sign into your Google account. Then pull the game from the play store on the web, do it in that sequence and hopefully it'll work. Hopefully someone else will chime in with a suggestion or a fix.
Also list the codes which you're getting, might spark an idea with someone else.
I'm starting to think its something installed or a corruption. Between ROMs I always wipe the internal memory and simply select key folders which I want to keep, ie: downloads, dcim, Zedge, co pilot, maybe I'm inadvertently fixing the issue without knowing it.
i believe i fixed it.
1) download a file manager then navigate to sdcard\android\data and obb and delete the files of the apps that are failing to install
2) clear cache and delvik cache in recovery
3) open play store, go to my apps, then scroll over to all apps
4) locate the apps that are failing to install and click the little "X" on the top right of the entry and delete them from account, even if they are paid for, you will still be able to re-install.
5) log on to the play store via a computer, search for the apps that wont install and install them through the play store on the PC
I think whats going on here and why we are getting errors is because we may have restored a backup and then stopped it from downloading apps or lost connection, etc, and play store thinks the app IS already installed on the phone and wont let you download it. i had about 15 apps that wouldn't install and i fixed all using this method.
Sort of along the same lines as what I said, nice one for reporting back on it I'll try this next time it occurs. Cheers fella.
dladz said:
Sort of along the same lines as what I said, nice one for reporting back on it I'll try this next time it occurs. Cheers fella.
Click to expand...
Click to collapse
i tried cleaning the apps data (play store, frame work, and services) and signing out and in etc, but i think that only made the issue worse.
This post mate.
"What ROM are you using? I switched from viper to leedroid but then it happened on Lee droid too. After reinstalling the ROM the issue went away. I'm really not sure what else to suggest. Could there be a flag on your Google account which is stopping it? I dont believe its luck at all, there has to be a reason why this is happening. Try this.
Disconnect your Google account, wipe data for Google framework, Google play services and Google play. Delete the nearly downloaded file. Go to recovery and wipe dalvic and cache. Boot back into the phone and sign into your Google account. Then pull the game from the play store on the web, do it in that sequence and hopefully it'll work. Hopefully someone else will chime in with a suggestion or a fix."
Either way it doesn't matter, glad you've got it working. Appreciate you feeding back.
dladz said:
This post mate.
"What ROM are you using? I switched from viper to leedroid but then it happened on Lee droid too. After reinstalling the ROM the issue went away. I'm really not sure what else to suggest. Could there be a flag on your Google account which is stopping it? I dont believe its luck at all, there has to be a reason why this is happening. Try this.
Disconnect your Google account, wipe data for Google framework, Google play services and Google play. Delete the nearly downloaded file. Go to recovery and wipe dalvic and cache. Boot back into the phone and sign into your Google account. Then pull the game from the play store on the web, do it in that sequence and hopefully it'll work. Hopefully someone else will chime in with a suggestion or a fix."
Click to expand...
Click to collapse
ive done this multiple times and every time i did it, more and more apps would fail, so i think doing this made it worse.
Besides removing the apps from the apps list in the play store, its no different mate. Haha let it go.
dladz said:
Having bought and attempted to download a game from the play store (they're having a sale) they took my money and then didn't give me the game, I've wiped data on play services and play store several times and even logged out of Google altogether. Still gives me this horrible error.
I'm currently running viper ROM 1.6.0.
Has anyone seen this error?, does anyone know a way to fix it?
Thanks.
Edit: now getting error 940.
Really getting on my nerves this. Can't install anything.
EDIT 2: Have uninstalled Viper for the time being, I don't know if it was the rom's fault or not but i've went with another until i resurfaces, funny thing is, this was apparently a real issue on the M8 too (I didn't own that phone) either way, will leave this here incase a fix arises.
Click to expand...
Click to collapse
I have/had this issue. When I unmount my external sd card everything downloads fine. If I try with sd card mounted nothing downloads
This was happening to me on a bone stock ATT 32gb... It just started working again for some unknown reason..
Confirmed, unmounting sd card makes updates/downloads/installs work again.
Because google is too ****ing retarded to implement an option that gives you the option to select what storage to use when you download a certain app...
Really how hard is it to add that google?!
Press install -> get popup with either SD card or internal memory for the app -> done..
No instead we have to use ****ty apptoSD crap..
But it's all part of the typical google mindset "our way or **** off"

I deleted my Play Store...and more.

So, I'm quite new at all of this, and I understand now why you shouldn't mess with stuff you don't know about.
Now that that's out of the way, I'll explain my issue. I rooted my tab 3 with kingoroot, which worked perfect, but then I decided to go and use Lucky Patcher, which is when things went bad. I attempted to get the Modded Google Play store, which downloaded, however when it was finished installing, it gave me a message I didn't see, and tapped away from accidentally.(I think it was asking me to reset my device). I then left Lucky Patcher, and realized that Google Play was gone, no mod, or original, and so I reset my device thinking that's what the message may have said to do. Of course, I get back and it's still missing. It's totally gone. Not in applications manager, couldnt find it in my file explorer. I factory reset as well and nothing was solved. I now get messages saying that an application needs me to update Google Play Services..."Which your device does not support.....". So finally I tried 2 things: 1, I downloaded a Google Play store APK, which would open, then promptly close right after, and then announcing that it had failed/closed. I also tried to side-load google play services, which also didn't solve my problem.
Im still rooted with superuser
Now, I've looked everywhere on how to reset my actual android version(without a computer), and all I could find was using ADB to downgrade, then upgrade, which I'd like to avoid using ADB, since that just opens up more possibilities for me to destroy my tablet.
Please help me
good news! you do NOT need google bloat-adware to install apps from the play store.
interweb search: apk mirror
compare hash of apk to developer.
joy
use lucky patcher to render apps offered as free with ads actually free by removing ads

playstore stopped updating

Hi,
hopefully I'm on the right side.
I own a Galaxy S9 with custom ROM from "Bodhisattva" Oreo 8.0.
Everything was normal and went perfect for ~8 month now.
But since yesterday, my apps at the playstore do not update anymore, they are all in a endless queue, it does not start to download.
I then deleted the cache of playstore and Google play, looked back into the app, but nothing changed.
Then I deleted the data of the playstore and all apps are gone, obviously, but they are not loading back.
It's like I wouldn't have installed anything for the playstore.
After that, I deleted the playstore with titanium and downloaded the newest Google gapps 8.0 arm64 and installed it over my recovery + dalvik reset, everything went well.
Started the playstore again, but still no apps to see.
Now I have no clue how to fix it, without a complete wipe of my phone..
There is 1 little thing more, it's maybe connected, but I doubt it.
I'm not sure how long exactly it's ago, maybe 2 3 or 4 days. But I installed a app and after that, I got the message, that the playstore wants the permission to search for hostile data through my apps from time to time (sry it's translated from what I remember). I surely denied it like I always did.
I'm not sure, if I updated something after that.
How can I solve this issue?
thanks!

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