[USB Connection] Phone not detected on any PC - G4 Q&A, Help & Troubleshooting

Update March 13th 2016: SOLVED!
--------------------------------------------------
Hi everyone!
I come to you today with a very nagging situation, and I'm not being able to figure it out! All of the sudden, my phone stopped being detected when I tried to connect it vía USB to any PC.
I would post a screencap of Windows' error here. But I posted under 10 times so Forum's Policy doesn't allow me.
Already tried:
1) Connecting the phone to 5 different computers (running on windows 7 64 / 32 bit, windows 8.1 64 bit, windows 10 64bit)
2) Enabling and disabling "USB Debugging" before plugging the phone to each computer.
3) Uninstalling and reinstalling ADB / LG G4 drivers on every computer that the phone was connected to
4) Different USB cables from different phones (Stock, Samsung Galaxy S4, S5 and S6, Nexus 4 and a generic USB cable)
5) Connecting the phone while on Windows' "Safe Mode" (Windows 7 64bit )
6) Factory reset.
7) Letting my phone discharge completely, and charging it through USB.
8) I was adviced to find the "adbkey" file and delete it. Saddly I couldn't find it anywhere (Not in Windows nor the device)
9) Accessing the "Hidden Menu" by dialing "277634#*#" => Port Check Test => Enable Port Check test
Relevant info:
* LG G4 H815 [not sure if H815AR, H815P or H815T, but certainly not european. No official bootloader unlock ): ]
* Phone charges OK with stock charger and others.
* Just before this started happening, I used a Samsung's Galaxy A5 charger.
* No notification that indicates that the phone is connected. So I can't switch from MTP to PTP mode. Is there any way to do that other than when the phone is connected to a computer?
* No new apps were installed on the phone before this started happening
* I rooted my G4 a long time ago (3 months +) by flashing it with a rooted image.
* The same USB cables were used to connect other phones to any PC and worked OK.
* Not using and external SD memory card
* Last thing I did when I was able to connect my phone to my personal notebook: I transferred some videos and photos from my phone to my PC.
* My grammar and English writing skills suck
What I think it is:
* Bloody Android 5.1. I wish I could flash the phone. But I need a PC connection to do that... yikes.
* Samsung's Galaxy A5 charger that I used. According to this theory.
Any advice/suggestion/possible solution/encouragement will be very very much welcome! I'm going crazy already.
Thanks in advance for your time and attention.
Love from Argentina,

Ok. I just did a factory reset and the problem persists.

Go to users, select your user name and and click on .android folder. Delete adbkey.

rlamba said:
Go to users, select your user name and and click on .android folder. Delete adbkey.
Click to expand...
Click to collapse
Hi! thank you for your reply.
I'm afraid I don't know where that file is.
I've tried a windows search for "*adbkey*" without luck (hidden and system files are showing).
I also manually looked into "C:\Users\<Username>" and there's no ".android" folder.
Also looked into my phone (through "Wifi transfer" app) and there's no such file
More relevant info:
I just remembered, just before experiencing this problem I used my sisters' charger one day (Samsung Galaxy A5). Could it have messed with some Integrated Circuit inside my phone? I've read here in this forum, a Mexican user presented his theory about chargers messing up USB connectivity on android phones.
¿Does anyone have more info about this? I'm not able to flash my phone, since I could never unlock bootloader. And obviously I can't do it through my pc because it's not detecting the device.

solved it! I just added the solution on the main post, highlighted in green.
I just connected the phone and I was able to access normally.

but if my g4 not work what i can do_؟؟؟؟؟؟؟؟

Just factory reset
I had the same problem in my lg g4 h815t. I just reset the phone and then my phone was detected by the pc .

Or just use http://tinyurl.com/adbiso
Sent from my LG-H815 using XDA Labs

DiegoRC said:
solved it! I just added the solution on the main post, highlighted in green.
I just connected the phone and I was able to access normally.
Click to expand...
Click to collapse
Hey, I am facing same issue but with nextbit robin after charging it with oneplus charger. I am not able to access the service menu. Should the phone be rooted for it ? It will be very helpful if you replied.

I have the same problem, but I already did all the things you did, but it still has the problem. Every single PC doesn't detect it, it only charges, what should I do? I have unrooted my Lollipop 5.1 and can't root or flash any rom anymore. Can someone help me?

Solution for my N910V Note 4
Device: (Note 4 rooted, 5.1.1).
I searched all over the place and tried everything to get my phone to connect to pc again.
What finally worked for me was using: Shortcut Master (Lite) app .
In app I searched "USB" within System Apps
Selected "USBSetting" (com.sec.usbsettings.USBSettings)
Launch > Selected AP > MTP + ADB > Reboot
My USB > PC working again.

Related

[How to fix] Windows 8/8.1/10 is not detecting my LG Gxxx device

Does this sound familiar?
Since updating to an Android Lollipop rom, my Windows PC / Laptop no longer detecting my device
Click to expand...
Click to collapse
This seems to work for most any device changing Android OS on their device
Disconnect your device from your PC/Laptop.
1
From your Device, disable USB Debugging found in Settings > Developer Options.
1
From your PC/Laptop go to Device Manager, click on View> Show Hidden Devices.
1
Double click Composite ADB Interface, click on Properties.
1
Click on the Driver tab and choose on Roll Back Driver. This will uninstall the problematic drivers.
Should 'Roll Back Driver' option be grayed out, click Uninstall.
1
In the confirmation pop up window, click the box marked "Delete the driver software for this device" and then click OK.
Repeat this step for all Composite ADB Interface' entries.
1
Shut down your PC/Laptop, then start again.
(IMPORTANT: Do not "Restart" from the shutdown menu, you must do a full shut down)
1
Once PC has fully rebooted, open device manager and keep it to the side.
1
Connect the device to your PC/Laptop. Your PC will recognize the device as a storage device.
1
From your device go back to Developer options and select USB Debugging.
1
Unplug the device, wait 15-20 seconds and reconnect. You should now see your device from you PC and Device Manager should now have a "Portable Devices" folder
1
Should 'Composite ADB Interface' show up again, repeat (4) and (5) to roll back the driver update.
Ƹ̵̡- It seems, using the universal driver is also a good suggestion. These can be downloaded here -Ʒ
LGUnitedMobileDriver Version 3.11
[URL="https://dl.dropboxusercontent.com/u/31151290/LGMobileDriver_WHQL_Ver_4.0.3.exe"]Newest version 4.03[/URL]​
try to reinstall your OS.
always works.
In my device manager there is no ACER.... When I connect my LG G3 (F400S) Android 4.4.2 version, nothing happens in the PC, nothing happens in the device manager (no refresh, no new drivers of LG or LGE), the phone just charges (nothing from the notifications as well). I have installed the LG drivers (latest from LG website), LG PC Suite, tried to connect from LG PC Suite, but the PC refuse to detect the phone. I tried with different USB cables, different USB ports and different PC with different windows (7, 8.1 and 10), absolutely nothing. More surprisingly, my friend has the LG G3 (D855) which he can connect and get detected by his laptop but mine does not in this laptop with his cable in the same USB port! I think the problem is with the phone itself even if it charges. Please HELP!!
@Mr Rus
Is this device new or did you purchase used?
Does the device charge? If so, how?
Has your LG G3 ever been connected to your PC/Laptop?
Do you hear any sound from your PC, when you connect the device via USB cable?
Hi,
1. The device was bought as used online. It said new on the website but by the look of it i know it is used (scratch at laser autofocus and screen not properly glued OR it is a defective one).
2. Yes it does charge with the charger. The one i got charged the phone 0 to 100 in 4 hours. So i use my tablet charger (5V, 2A) to charge the phone with another cable (about 2h and 15min from 0 to 100) as the cable which came with the phone also causes the slow charging. When connected to the PC the phone vibrates and charges. I can see the 'electric current' on the battery icon and on the lock screen I can see it says charging (%).
3. It is the first time i've connected the phone with my different PCs. First one i tried without the drivers installed then tried with driver and pc suite installed. In the second PC the driver was installed first then the phone was connected. No positive result.
4. No, no sound at all. But i remember that there was some android adb stuff in the device manager (maybe same to the ACER...), i uninstalled it without checking the box mentioned in your instructions unfortunately. Then i heard a sound when connecting the phone. And right after that another sound, in my taskbar it says unknown device and error (i forgot the error code). But nothing on my phone in the notifications, it just charges. Under USB controllers in my pc i could see Unknown usb composite device (something like that) with yellow exclamation mark. I googled and had this uninstalled. Since then no sound at all.
I cannot return the phone for exchange as the shipping cost would be too much for me to afford (about USD 70-90). I am waiting for a software update as maybe this will solve the problems. I am still with kit kat 4.4.2. But if this is a hardware issue, it would be difficult to solve this.
Also the USB OTG does not work.
Mr Rus said:
Hi,
1. The device was bought as used online. It said new on the website but by the look of it i know it is used (scratch at laser autofocus and screen not properly glued OR it is a defective one).
2. Yes it does charge with the charger. The one i got charged the phone 0 to 100 in 4 hours. So i use my tablet charger (5V, 2A) to charge the phone with another cable (about 2h and 15min from 0 to 100) as the cable which came with the phone also causes the slow charging. When connected to the PC the phone vibrates and charges. I can see the 'electric current' on the battery icon and on the lock screen I can see it says charging (%).
3. It is the first time i've connected the phone with my different PCs. First one i tried without the drivers installed then tried with driver and pc suite installed. In the second PC the driver was installed first then the phone was connected. No positive result.
4. No, no sound at all. But i remember that there was some android adb stuff in the device manager (maybe same to the ACER...), i uninstalled it without checking the box mentioned in your instructions unfortunately. Then i heard a sound when connecting the phone. And right after that another sound, in my taskbar it says unknown device and error (i forgot the error code). But nothing on my phone in the notifications, it just charges. Under USB controllers in my pc i could see Unknown usb composite device (something like that) with yellow exclamation mark. I googled and had this uninstalled. Since then no sound at all.
I cannot return the phone for exchange as the shipping cost would be too much for me to afford (about USD 70-90). I am waiting for a software update as maybe this will solve the problems. I am still with kit kat 4.4.2. But if this is a hardware issue, it would be difficult to solve this.
Also the USB OTG does not work.
Click to expand...
Click to collapse
I have the same problem...
Maybe you have some problems with usb
Maybe you have some problems with usb port. I use usb hubs in such situations. Somehow, gadget seamlessly connects to a PC via the the extraneous device. I found good reviews for usb hubs on topchoice.best, if you suddenly decide to take my advice.
Go to settings
Then PC Connection
Check to see if phone is set to MTP
Sent from my VS985 4G using XDA Free mobile app
xenevo said:
Go to settings
Then PC Connection
Check to see if phone is set to MTP
Sent from my VS985 4G using XDA Free mobile app
Click to expand...
Click to collapse
There is no PC connection setting, no MTP settings as well.
I am on a stock based rom.
If you are using aosp or cm based you might find the mtp in storage settings.
If the previous owner defaults the connection to charge only then windows will not detect the phone.
A friend of mine did the same and i found the setting to reset back to a mtp connection when plugged in with usb.
If i remember i had to hit the ellipsis button ... The three dots and it was in there. Sorry i am vague but it was a long time ago and i am stock based.
If somebody running aosp or cm can chime in and tell him where exactly that setting is that would be nice.
Otherwise goggle it.
Good luck my friend!
Sent from my VS985 4G using XDA Free mobile app
xenevo said:
I am on a stock based rom.
If you are using aosp or cm based you might find the mtp in storage settings.
If the previous owner defaults the connection to charge only then windows will not detect the phone.
A friend of mine did the same and i found the setting to reset back to a mtp connection when plugged in with usb.
If i remember i had to hit the ellipsis button ... The three dots and it was in there. Sorry i am vague but it was a long time ago and i am stock based.
If somebody running aosp or cm can chime in and tell him where exactly that setting is that would be nice.
Otherwise goggle it.
Good luck my friend!
Sent from my VS985 4G using XDA Free mobile app
Click to expand...
Click to collapse
Unfortunately there is no such setting. I am using the stock ROM from LG itself (android 4.4.2) and the only setting about PC connectivity is Share & connect --> LG PC Suite. There is not options for MTP even after connecting the phone. I know for my friend when he connect his, he get the notification to change to charge only, MTP etc from the notification bar, but mine nothing. I done factory reset so, I do not think that the default setting is still set to charge only. Tried everything for this issue :/
For a last resort you can try another usb cable and/or a different usb port. There are also apps on the play store that will do wifi direct.
Sent from my VS985 4G using XDA Free mobile app
Thanks bro. Good job.
@TonyStark, thanks for the job you have done, for us, but my friend's AT&T LG G3 does not connect to PC at all, i have tried many ways like 3845#*850# Post Setting > Diag Settings > USB Set for Diag && Settings > Diag Settings > USB Set for Diag, but still no luck, i have also installed LGUnitedMobileDriver which was also suggested by you on the first post, No Luck yet,
Edited: In the last i came to know that the USB jack or port of the G3 was badly damaged, hence, after knowing that i told my friend that he is luck because his devices is still charging with this port condition. And he went to the hardware shop happily
And you were pleased to shut down that thread, I don't know why? may be you were trying or looking to make something better than that but we lost a good hope.
Now please help me what can i do with it, it is running 4.4.2, any thing we want to do with it is failed due to no USB connection to the PC,
by the way, i know i can root it with kingoroot and install autoRec and than TWRP and can upgrade to Lollipop by the way of putting all material into SDCard but does updating solves the USB connection problem OR we will be in the same state. As far as Marshmallow is also landing soon so, I think my friend must not stay on kitkat, and lastly an LG G3 like wooping device may not live its all life without USB connection. Please help. Thanks
in device manager i cant find adb interface so i cant proceed
w1040 said:
in device manager i cant find adb interface so i cant proceed
Click to expand...
Click to collapse
I have this same problem. There is no Composite ADB Device in manager. I can't seem to find anything to give me any help. Can someone help us???
gonehaywire said:
I have this same problem. There is no Composite ADB Device in manager. I can't seem to find anything to give me any help. Can someone help us???
Click to expand...
Click to collapse
I have this same problem
how
you can use last version lg mobile driver
You can access the PC connection from your phone setting/storage/upper right corner option/USB PC Connection.
Then you will have 3 options of Charge tablet, Media sync (MTP), Send images (PTP)
Unfortunately even after I select MTP, my PC still can't detect my tablet LG G Pad 7.0 LTE
hi, thanks for sharing this info (new member here)

LG G3 not being recognised, USB not transferring files

I'm hoping someone can help. I have an LG G3 D855 phone and is factory unlocked and running Lollipop 5.0. When I first got the phone (second hand), I was able to connect the phone via USB to my PC and was able to transfer files back and fore no problem. Until about 3 weeks ago, I am now unable to do this. The PC won't recognise the phone at all, all the USB connection does is charge the phone and I can see no option to get the phone to change to file transfer mode.
I had a look at Storage in the settings menu and I don't have the three dots that some people have spoke about. I have factory reset the phone and this hasn't fixed it.
I have tried using a different USB cable, this was the same. The drivers are installed (phone was recognized before). I have also tried the LG Suite, again same result. I also had a look in Device Manager for ACER something or other and this wasn't there.
I am currently having to use Bluetooth to transfer files back and fore to my PC and this is a bit slow. I'm assuming that an update LG have done has somehow broke the USB settings. I am also unable to root the phone (tried this before the USB stopped working and nothing worked) and possibly go back to KitKat 4.4.2 to even try that.
My phone has software version V20u-EUR-XX, Kernel Version 3.4.0 and build number LRX21R.A1439960697. There is no update available for my phone in the Software Update center.
After quite a bit of searching, it seems that this is a common issue but I have not found a solution to this. Can anyone help? Is there any firmware or software that I can try?
Thanks.
Assuming the OS is Win8/8.1 or Win10, have you already tried this?...
[How to fix] Windows 8/8.1/10 is not detecting my LG G3 device
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574/post57373374#post57373374
... or tried the suggestions in this thread?: http://forum.xda-developers.com/lg-g3/help/lost-usb-connection-mode-t2847857
Thanks for the reply. I am using Windows 7 Home Edition 64 Bit and had had a look for the ACER Composite ADB Interface in Device Manager and it wasn't there. Post #18 in the thread you linked to, I have no idea what kdz file I would need. Does this method need the USB to working?
Thanks for the reply and help.
I have D85520T_00.kdz and D85520U_00.kdz files. Can someone tell me if these are OK for my phone (and latest) and what the differences between the two are (apart from the file names?) Thanks again.
I couldn't tell you what the differences are between software revisions, only that 20u is newer. And I believe 20w is the latest available. I would probably try reinstalling the latest drivers from LG...
http://www.lg.com/us/support/software-firmware
... then again check to see if your PC recognizes the phone. If the "Charge phone--> Tap for more USB options" notification doesn't appear after installing the latest driverset, I'm not sure what else you could try. The LG Flash Tool needs to be able to communicate w/ the device when it's in Download Mode. You might be able to find something in the [Guide] LG G3 Stock Firmware (Go Back to Stock) KDZ & TOT Method thread related to the same problem you're having.
http://forum.xda-developers.com/showthread.php?t=2785089
Just a quick update, can't even get the phone into download mode. I press volume up, insert the USB cable in to the PC and all I get is the battery charging icon. I'll have a further look this weekend - not good so far!
Thanks again for the replies and help.
Firmware W seems to be flashable only via TWRP or ClockWorkMod just now?
I have been able to get the phone into Download Mode a few times (not all of the time) and when I run LG Flash Tool, it just tells me that the phone isn't connected. I'm going to assume that the USB port is in someway defective. Can't think of anything else.
Have you tried w/ a different PC and/or OS? Have you tried connecting the phone via different USB ports (USB 2.0 compared to USB 3.0 or vice-versa)? And I assume you've already installed the latest driverset from LG?...
http://www.lg.com/us/support/software-firmware
Yes, I got into Download Mode once or twice on the laptop. I'm using LGMobileDriver_WHQL_Ver_4.0.3. I have tried USB 2 ports on both my Laptop & PC. I've tried driver 3.81 as well.
OK, got a new USB Charger port fitted just in case it was the port that was wrong and it's still exactly the same! I did a factory reset and have setup the phone for now. During the factory reset, it does pop up with Updating Android and has 169 updates. If anyone here has the LG G3 and has it working file transfer wise, can you tell me what version of the LG USB drivers you are using? Is it possible an LG update has caused this?
Thanks.
It's fixed!!! I think there was an update yesterday for Android Devices or Services, can't remember which was made available yesterday, installed that, reconnected the phone to the computer just a few minutes ago and it has finally been recognised! I can finally transfer files between the phone and the PC.
It was an LG update that has fixed this.
At last.
I'd like to say thank you for all the replies and help.

*Solved* LG G3 No longer connects to PC via MTP/PTP - Only Charge-only

Hi Guys,
A weird one here for you, I'm already contemplating throwing my phone at a wall that's how long I've been trying to fix it.
I have a LG G3 D855 Gold 32gb model purchased via Kogan in Australia.
The unit is now on Android 5.0 (no updates available for 5.1+) - Software Version V20i-SEA-XX with Build number LRX21R.A1440645925.
This phone is non-rooted with stock ROM etc.
So the issue at hand, I upgraded my Win7 PC via the upgrade option to Win10 to retain my games/files etc.
Now when connecting the phone to the PC it only goes to charging mode and I am unable to click on it within the drop-down to change it to anything else.
I have tried LG G3 drivers, Googles generic drivers, ADB suite drivers. I am unable to adb find the phone, I do not have an Acer Composite device in Device Manager.
Win 10 keeps saying the device is not recognised/malfunctioned.
Tried different cords, double checked the connector on the phone for any dust specs etc.
My PC refuses to work with any driver I have thrown at it, however in each scenario with various drivers, warnings still persist in Device Manager.
Some of the drivers force the phone to connect/reconnect and cause the "ping" sound each time it disconnects and reconnects (with malfunction warning prompts).
This is on Win10 with 64bit Home edition.
I am at my wits end and can't think of anything I haven't tried beyond a factory reset of my phone (hoping not to at this stage as I'm thinking it's driver-related).
It won't let me tether or anything via USB also, same goes with USB debugging, no change.
Lastly which may also help narrow it down, with the phone plugged in BEFORE it gets to the OS, I can change between PTP/MTP and USB charge, however once the Win10 OS loads up, it disconnects/malfunctions and lists Charge Only.
And yes, this phone can connect on my Win7 small PC which I use for testing crap out on.
Any ideas guys?
Let me know if any log files or anything is required.
At this stage I am unable to do a root to the phone (due to adb issues etc) nor can I connect to the internal phone system unless I use in the in-built file explorer.
Edit: *SOLVED*
Ok so turns out the issue is, and this is just my case, my motherboard has various utilities, one of which is a USB 3.0 boost option.
When I did an upgrade to Windows 10, it somehow screwed up various programs on my PC including registry etc.
I reinstalled the particular utility (I was actually trying to fix my graphics clock etc so happy coincidence) which also re-installs the USB 3.0 Boost software which in turn has fixed my USB Ports.
So if you have a custom built PC (my Motherboard being a Rampage 4 Formula). Check the Mobo Utilities/Drivers for any conflicts.
I have the exact same problem, and I can't seem to find a solution for months now. It's really annoying and depressing
nicholsonr said:
Hi Guys,
A weird one here for you, I'm already contemplating throwing my phone at a wall that's how long I've been trying to fix it.
I have a LG G3 D855 Gold 32gb model purchased via Kogan in Australia.
The unit is now on Android 5.0 (no updates available for 5.1+) - Software Version V20i-SEA-XX with Build number LRX21R.A1440645925.
This phone is non-rooted with stock ROM etc.
So the issue at hand, I upgraded my Win7 PC via the upgrade option to Win10 to retain my games/files etc.
Now when connecting the phone to the PC it only goes to charging mode and I am unable to click on it within the drop-down to change it to anything else.
I have tried LG G3 drivers, Googles generic drivers, ADB suite drivers. I am unable to adb find the phone, I do not have an Acer Composite device in Device Manager.
Win 10 keeps saying the device is not recognised/malfunctioned.
Tried different cords, double checked the connector on the phone for any dust specs etc.
My PC refuses to work with any driver I have thrown at it, however in each scenario with various drivers, warnings still persist in Device Manager.
Some of the drivers force the phone to connect/reconnect and cause the "ping" sound each time it disconnects and reconnects (with malfunction warning prompts).
This is on Win10 with 64bit Home edition.
I am at my wits end and can't think of anything I haven't tried beyond a factory reset of my phone (hoping not to at this stage as I'm thinking it's driver-related).
It won't let me tether or anything via USB also, same goes with USB debugging, no change.
Lastly which may also help narrow it down, with the phone plugged in BEFORE it gets to the OS, I can change between PTP/MTP and USB charge, however once the Win10 OS loads up, it disconnects/malfunctions and lists Charge Only.
And yes, this phone can connect on my Win7 small PC which I use for testing crap out on.
Any ideas guys?
Let me know if any log files or anything is required.
At this stage I am unable to do a root to the phone (due to adb issues etc) nor can I connect to the internal phone system unless I use in the in-built file explorer.
Click to expand...
Click to collapse
Try the drivers from this site
http://forum.xda-developers.com/showthread.php?t=2785089
ludoke said:
Try the drivers from this site
http://forum.xda-developers.com/showthread.php?t=2785089
Click to expand...
Click to collapse
Using the drivers on that page you have advised gives the following.
Device Manager shows a Warning on it in USB controllers as "LGE Mobile USB Composite Device". It automatically "malfunctions" according to Windows 10 and I can't change the connection interface on the phone.
Going into the properties on that device in Device Manager lists the following;
This device cannot start. (Code 10)
A device which does not exist was specified.
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574
This also works for win 10
If u find this helpful rember the thanks button
TheMadScientist420 said:
http://forum.xda-developers.com/lg-g3/help/answer-windows-8-8-1-detecting-lollipop-t2967574
This also works for win 10
If u find this helpful rember the thanks button
Click to expand...
Click to collapse
This didn't work. Already tried
Fixed my problem
I've had the same issue with my LG G3 in being unable to connect the device to my laptop. I'm not sure if the cause was a phone software update or the upgrade from Windows 8.1 to Windows 10. Either way, I searched and fixed it tonight by installing updated drivers. Hope this helps others as well.
Hmmm, I cannot post the link! technobuzz dot net lg g3 drivers
To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!

usb data not working after september update

USB cable only charges the phone when connected to computer. Tried the following
1. Using 2 different cables which previously worked for data but phone only shows charging.
2. Using pc and Mac and both does not see phone. Looked in device manager of windows but it nothing shows up. Both computer previously used for data transfer on this phone
3. Looking inside usb-c port but no lint or dirt. Although just before update to September security patch my phone has some water on the screen which I wiped off. And the phone does not show sign of problem other than no data transfer to computer
4. Factory reset phone and same thing
5. No notification shown for changing charging only to file transfer
6. Computer doesn't Bing when connected.
What else can I try? Anyone can help or confirm if their usb-c works after September update so I can narrow down to hard ware problem.
Anyone diagnosed this hardware problem before?
Do you have developer options enabled in settings? If you do go into networking/usb configuration and change that. If you don't you can enable it by going into about phone in settings and tapping the build number 7 times.
jd1639 said:
Do you have developer options enabled in settings? If you do go into networking/usb configuration and change that. If you don't you can enable it by going into about phone in settings and tapping the build number 7 times.
Click to expand...
Click to collapse
I tried changing the options to MTP, PTP, midi, charge only, etc but non of them make any difference to the computer, nothing pops up and does not show as new item connected in device manager
did you try changing from charging to mpt, and maybe back and forth, while the phone was connected to the pc? I have the same update on my 5x and mine is working fine.
jd1639 said:
did you try changing from charging to mpt, and maybe back and forth, while the phone was connected to the pc? I have the same update on my 5x and mine is working fine.
Click to expand...
Click to collapse
Tried changing when USB connected and when not. Doesn't seem to make a difference.
I'm not sure what to tell you. You could try flashing the firmware package prior to the sept update. You'll have to re-set up your phone, but if you've already done a factory reset it won't be worse than that. That could tell you if it's software or hardware
jd1639 said:
I'm not sure what to tell you. You could try flashing the firmware package prior to the sept update. You'll have to re-set up your phone, but if you've already done a factory reset it won't be worse than that. That could tell you if it's software or hardware
Click to expand...
Click to collapse
I don't know how I can flash a previous firmware if I don't have USB access.. it's really frustrating. Looking from ifixit. It does not seem there is any chip near usb-c other than voltage control.
Can't seem to find how I can look at logs to know if USB has been engaged or if there is any error message. It's all dead end and my phone seem to be the unique case.
Are you rooted and do you have chainfire's flashfire?
---------- Post added at 01:22 PM ---------- Previous post was at 01:07 PM ----------
I should have asked if USB was working before the sept update? I had a problem where the PC would recognize the device but couldn't run fastboot. This solved that problem but it sounds different than your issue
https://forum.xda-developers.com/nexus-5x/help/unlock-bootloader-fastboot-detecting-t3236946/page4
jd1639 said:
Are you rooted and do you have chainfire's flashfire?
---------- Post added at 01:22 PM ---------- Previous post was at 01:07 PM ----------
I should have asked if USB was working before the sept update? I had a problem where the PC would recognize the device but couldn't run fastboot. This solved that problem but it sounds different than your issue
https://forum.xda-developers.com/nexus-5x/help/unlock-bootloader-fastboot-detecting-t3236946/page4
Click to expand...
Click to collapse
USB worked fine, I am using it for Android studio, and transfered music across as well. Looked at the post and it seemed that has to do with device manager. Problem is mine does not show up any changes to device manager. I.e . No ADB or other device. Seemed like no data is exchanged and windows treating it like a battery or something
Any fix for this?
I've hit the same issue and wondering if anybody has a fix for this yet?
I'm using linux and seeing no usb activity at all from my nexus 5x after sep 17 update.
I've tried multiple cables. Cleaned the usb port on the phone. Multiple PCs.
I've connected to the phone using adb over tcpip and seeing nothing in logcat except battery logs when the usb cable is plugged in and out.
Turned usb debugging off and on.
I've set usb mode in developer options to mtp (it was on 'charging') and restarted the phone. Then find the option is forced back to 'charging.'
Logcat entries during boot show no failures in regards to usb connectivity.
Charging works fine but no data connectivity via usb at all.
Anyone got any other ideas?
Hello world.
I had the same issue.
To solve the problem :
- unlock developer mode
- switch on debug usb
regards
J.
I had this problem too- did not have to enable USB debugging though, just enabling the developer options fixed it for me. Which is odd because I definitely had them enabled previously... I guess a recent update reset that and for some reason all the USB data options are tied to developer mode now.
I've got 790 (american, as i know). The same issue, no response from service, guarantee, doesn't help, pc shows it as unknown device. some other bugs, mobile data fails, no sim detected after a few seconds, violet camera with no focus, but nice when the distance ia ok, so matrix works ok, but no stabilisation.
Then, bad battery, it seems that the bank ia ok, but controller works bad. it charges enough time to think that the capacity is not degraded. I suppose that usb controller (pc connection and fsat discharging) are nearby problems.
None of the above posts worked for me on my N5x (8.1.0 March), but searched some more and found this to work for me:
https://productforums.google.com/forum/#!topic/phone-by-google/DfpqXN1UfWY
Hello everyone. I'm just resurrecting this old thread so I can provide the solutions I have found to this problem. It appears this symptom has multiple causes, and there are different solutions depending on the cause. I have seen this problem twice now on my Nexus 5x (stock, no custom ROM) and solved it both times.
1. SOLUTION #1 - Messing with USB Configuration in Android
First time I encountered this problem, I did the following:
- USB Debugging was already enabled
- Enter USB Debugging menu
- Scroll down to "Select USB Configuration"
- Open this and select MTP, even if MTP was already selected. On my 5x, MTP was already selected, but selecting it again fixed whatever was broken, and the phone was immediately visible again in the Windows 10 interface when connected via USB.
2. SOLUTION #2 - ClockworldMod USB Driver was installed. Replace with Google driver
The second time I encountered this issue, the Solution #1 above did not work. Surprisingly, the adb devices command successfully detected the Nexus 5x. It's just that the phone wasn't showing up in the Windows 10 File Explorer interface.
The root cause of this problem was that I had installed the ClockWorldMod USB Driver because I was playing around with their Vysor App (on a different phone.)
BTW, I think the Vysor tool is really nifty for screen mirroring purposes!
To resolve the problem, I replaced the ClockWorldMod driver with the regular Google USB Driver.
(Sorry, XDA is not letting me post links because of my low post count. The link is:
h++ps://developer.android.com/studio/run/oem-usb.html )
The procedure is:
- Download the Google USB Driver from the link above and extract the ZIP.
- Enter the Windows Device manager
- Find 'Android ADB Composite Interface'
- Open the properties of 'Android ADB Composite Interface' and you will see it is from ClockWorldMod.
- Right click on this Interface and Select 'Update Driver'
- Click on 'Browse My Computer for Driver Software'
- Click on 'Let me pick from a list of available drivers on my computer'
- Click on 'Have Disk'
- Browse to the Google USB Driver you downloaded.
- Select that driver and load it on top of the ClockWorldMod driver. (Windows may claim that you've got the best driver already installed, but ignore that.)
After re-installing the Google driver, the Nexus 5x appeared immediately in the Windows 10 interface for file transfers.
Cheers, I hope this helps someone out!
I have the same problem with LineageOS 15.1, I am not sure since when, because I don't use USB that often, but I it must have been after the second update for 15.1. ADB and FASTBOOT don't work.
None of the suggested methods work. I am on Linux, but I also tested the USB driver solution on a windows PC.
The problem is, my phone does not trigger any response from the system I connect it to.
On Linux an lsusb/dmesg shows nothing, and on windows it doesn't make the classic "ding" when I connect something to the USB port.
It is like my phone isn't even there.
In the developer options under networking and USB, USB was set to charging only. I changed that to MTP, but it didn't help.
Now I can't change it back (not that I want to, but just saying). No matter what I press on this menu, it always stays on MTP.
I am here because of adb not connecting tho, MTP is not my concern anyways.
I am not sure what to do, format data, and wipe system etc. and go for a clean install? The problem is, when I boot into recovery, ADB and FASTBOOT don't work either, i.e. my computers don't see an USB connection. So will a wipe even help? I am scared I wipe my phone, and then I can't connect via ADB in TWRP.
Hello @ufopaper
Did you try to cleanup usb connector with a toothbrush and/or a soft plastic tool ?
Did you try different usb wire ? On multiple computers ?
tantalfr said:
Hello @ufopaper
Did you try to cleanup usb connector with a toothbrush and/or a soft plastic tool ?
Did you try different usb wire ? On multiple computers ?
Click to expand...
Click to collapse
I even bought a new cable, however, I didn't think about the toothbrush .. and yes, that was it
Thank you VERY much!
ufopaper said:
I even bought a new cable, however, I didn't think about the toothbrush .. and yes, that was it
Thank you VERY much!
Click to expand...
Click to collapse
Never underestimate the power of a toothbrush
Bamboo-Toolkit said:
1. SOLUTION #1 - Messing with USB Configuration in Android
First time I encountered this problem, I did the following:
- USB Debugging was already enabled
- Enter USB Debugging menu
- Scroll down to "Select USB Configuration"
- Open this and select MTP, even if MTP was already selected. On my 5x, MTP was already selected, but selecting it again fixed whatever was broken, and the phone was immediately visible again in the Windows 10 interface when connected via USB.
Click to expand...
Click to collapse
Amazing, this solved my problem. Thanks!

PC cannot see phone

Hi
I would appreciate any input/help on this issue.
I bought the Korean Note 10 + 5g exynos (SM-N976N), specifically for the purposes of being able to root it. I would prefer to use the Magisk approach, because I would like to be able to use Google Pay, amongst others
Try as I might, I cannot get my PC to "see" the android phone. I have engaged developer mode, checked USB debugging, checked the the USB connection as MTP mode, and gone through several cables, going by the advice of "experts" I consulted. I even went as far as returning my original phone and buying a new one, again, on the advice of an "expert" who determined that my original phone was faulty (unlikely, since I had literally taken it out of the box and attempted the rooting before trying to load my multiple software). I am using Windows 10, 64k, with all current Microsoft updates.
I have reloaded the Samsung USB drivers, rebooted both the phone and PC several times, to no avail. When I connect, in download mode, the USB cable between the two devices, I hear the "ping" on the PC, indicating that the two have made contact, but then - nothing. I have established that the cable works fine, by connecting my Note 8 to the PC, where it shows up as a device with two drives (int and SD card)
I have installed Magisk on the 10+, and modified the stock ROM with Magisk, and then copied that over to the PC, as advised by the rooting solution; the problem is that I cannot use Odin to flash that modified ROM because Odin does not recognize any phone attached to it!
Help, Please!!
Could be the Odin version your using
Perhaps, I hadn't thought of that. I am using 3.13.1. Do you have a suggestion about using a more stable/useful one? My only issue with your answer is that it's not just Odin that isn't responding- it's the entire computer - it's as if the phone doesn't exist when connected.
I'm guessing you are using a USB 3.0 port on pc? If you have access to USB 2.0 try that....
Next thing I'd suggest (with note plugged in while in download mode)....go into device manager (right click This PC)
Find device under Modem, open properties Ports tab, Advanced Settings and manually change the port setting to a lower port assignment (preferably between 1 & 5). Reboot pc and just for kicks reset the phone into Download Mode again....Give odin a try now.
Hope one or a combination of these methods help.
Sent from my [device_name] using XDA-Developers Legacy app

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