Yellow spot on screen - ZenFone 2 Q&A, Help & Troubleshooting

Hello
I have asus zenfone 2 ze551ml,
My screen shows yellow spot on the right side, the more phone is hot, the more sharp it is,
Also it is more visible on white page than dark one.
Can anyone help me ....
Thank you.

Anyone can help !!!!!!

I have a yellow stripe on the left side of the screen, especially on white backgrounds too. It's visually similar to old crt monitors that would burn in. It appeared only recently (last month, when my device is 6 months old), and I'm assuming it is just bad quality screen... No idea how to get rid of it.

Same yellow line left side about 25mm long and 4mm width.
I thought it happened after I flashed some Rom, with thermal bugged kernel.

tftgosu said:
Same yellow line left side about 25mm long and 4mm width.
I thought it happened after I flashed some Rom, with thermal bugged kernel.
Click to expand...
Click to collapse
Exactly as you described! But I've only been on stock rom, so I think rom is unrelated.

Same here, yellow spot on bottom left corner, I think that the problem is related to the glue under the glass. Someone should try to put the display under a UV lamp for some minutes

just out of curiosity.... does it look similar to this picture?
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thats my phone. started at the top left about a month ago been slowly getting worse. about to file a warranty claim.

darkmage1991 said:
just out of curiosity.... does it look similar to this picture?
thats my phone. started at the top left about a month ago been slowly getting worse. about to file a warranty claim.
Click to expand...
Click to collapse
Yes m8, exactly. Though your case is kinda awful so dark and ugly. Mine's still bright yellow, but I'm afraid it's a matter of time. Have you noticed what makes it goes darker?

tftgosu said:
Yes m8, exactly. Though your case is kinda awful so dark and ugly. Mine's still bright yellow, but I'm afraid it's a matter of time. Have you noticed what makes it goes darker?
Click to expand...
Click to collapse
no didnt notice, mine started off barely noticeable at the top, and within a month it was like that.
i sent it off for warranty repair yesterday though.

Wow, thanks for that pic darkmage1991. I saw a faint yellow line on mine in the exact same place as yours. Mine is really faint but I thought I saw something there a couple days ago then noticed it more now. I guess I'll have to watch mine and once it gets worse file a claim, what a bummer. My phone is all stock too so it's not a software issue.

Dekoy411 said:
Wow, thanks for that pic darkmage1991. I saw a faint yellow line on mine in the exact same place as yours. Mine is really faint but I thought I saw something there a couple days ago then noticed it more now. I guess I'll have to watch mine and once it gets worse file a claim, what a bummer. My phone is all stock too so it's not a software issue.
Click to expand...
Click to collapse
its been truly bad like that for a week or so, but just now just bit the bullet and filed the RMA, but i gotta say i kinda feel like the area behind that part of the screen felt warmer, maybe someone else could verify that by opening up a demanding app like a game and seeing if that spot on the device gets warmer than the rest(maybe thats where the cpu or heat spreader is located?)
i first chatted with support about it to make sure it was covered cause just like any other device dead pixels are not covered under warranty and i wanted to make sure they didnt classify this as a dead pixel problem(even though i knew its not related they still may classify it under the same argument)
i sent the asus rep the picture of the screen and they said it was covered and made the RMA for me.
i will update the thread when i hear back from them or get my phone back, just so the info is out there if asus fixes it.

Same issue here, my screen had a very faint yellow spot on the top right corner. I also noticed that back part of the screen tends to get hot quickly. Right now the spot is almost invisible, so I think I should wait a couple of days before calling for a RMA.

figured i would update with my experience. i received my phone back on tuesday from being repaired for this same issue. they replaced it under warranty no questions asked and the phone looks brand new now. but the repair process did take 2 weeks though. from the time i sent it off to the time i had it back in my hands. so i would say there turnaround is about 6-7 days+3 days shipping back to you.

Great help
darkmage1991 said:
figured i would update with my experience. i received my phone back on tuesday from being repaired for this same issue. they replaced it under warranty no questions asked and the phone looks brand new now. but the repair process did take 2 weeks though. from the time i sent it off to the time i had it back in my hands. so i would say there turnaround is about 6-7 days+3 days shipping back to you.
Click to expand...
Click to collapse
Thanks to this post... i thought i had banged my phone somewhere... i have exactly the same issue... can you please tell me how to file for RMA
Thanks:good:

SushantA18 said:
Thanks to this post... i thought i had banged my phone somewhere... i have exactly the same issue... can you please tell me how to file for RMA
Thanks:good:
Click to expand...
Click to collapse
https://cms-am.asus.com/ecp/Rma.html
either that or talk to a live rep about helping you set a rma up. https://www.asus.com/us/support/article/743

Related

evo developing a light spot in middle of screen

What the hell is this? It's not dead pixels.. I noticed this a few weeks ago and it looks like it may be getting worse. It's mainly noticeable on white backgrounds. I baby this phone. It's protected with a case and screen protector from day one. Never dropped. I would take it in now and see if I could get it replaced, but I hear replacements are coming with 2.2 and I don't want to be stuck without root. Anyone else have this lighter spot in their screen?
boredmug said:
What the hell is this? It's not dead pixels.. I noticed this a few weeks ago and it looks like it may be getting worse. It's mainly noticeable on white backgrounds. I baby this phone. It's protected with a case and screen protector from day one. Never dropped. I would take it in now and see if I could get it replaced, but I hear replacements are coming with 2.2 and I don't want to be stuck without root. Anyone else have this lighter spot in their screen?
Click to expand...
Click to collapse
I have this exact same anomaly. The pictures below don't quite do it justice, but I'm sure the passers-by can get the idea here. It's more evident when the screen is bright, and the background is white. Very annoying. Screen has never been dropped, etc. My HW revision is 0002.. novatek panel.
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Aww crap, I'm in the same boat as you guys...
And to think I was going to get a phone that WASN'T defective first time around
Weird. That's almost the exact location of my spot.
I think it a heat spot from the CPU.
I have the same thing.
Sent from my PC36100 using XDA App
I also have one, in almost the exact same spot. I don't know what's causing it, but I also have that issue with my monitors on my laptops. I usually end up getting like 3-4 big spots on the screen. I don't notice it to much because I've gotten used to it, but my screens have preformed just fine even with the bright spots.
Just think of it this way, you can see those spots better in the sun now, since it's brighter
I had that on my first phone. I also had light leakage so I figured they were related.
Sent from my PC36100 using XDA App
It's really not a big deal to me, so long as it does not get worse. It's hardly noticeable. It's just one of those things you notice because it's wrong, but no one else would ever see. My Evo is great otherwise.. I'm not interested in risking a return for a refurb or unrootable 2.2 device.
scriptx said:
It's really not a big deal to me, so long as it does not get worse. It's hardly noticeable. It's just one of those things you notice because it's wrong, but no one else would ever see. My Evo is great otherwise.. I'm not interested in risking a return for a refurb or unrootable 2.2 device.
Click to expand...
Click to collapse
I have the same problem. Novatec 0002. It started out barely noticeable and it has grown to be significantly worse. A big white spot that is really really bright white on white screens.
I was showing off my EVO and everyone was just fixated on that spot. Can't show off the EVO anymore. I'm very upset, I would rather have an unrooted 2.2 than a big eyesore on the screen. I'm sure someone will root 2.2 soon enough.
firemedic1343 said:
I have the same problem. Novatec 0002. It started out barely noticeable and it has grown to be significantly worse. A big white spot that is really really bright white on white screens.
I was showing off my EVO and everyone was just fixated on that spot. Can't show off the EVO anymore. I'm very upset, I would rather have an unrooted 2.2 than a big eyesore on the screen. I'm sure someone will root 2.2 soon enough.
Click to expand...
Click to collapse
Might be worth making a stink about after a new hw revision (or with recent) and after 2.2 is rooted. Cry a river about light leakage and get a replacement. I can deal with it the way it is now, but would rather be proactive before it gets worse.
I have it as well didn't think much of it cause i had never heard anyone else say anything, now i atleast know im not alone, and it should be noted as a issue.
For those of you with similar issues, list your hardware builds and screen manufacturers, etc.
Revision 003 novatech panel. Seems like everyone with this problem has a nova panel so far.
Same here.
I have the same issue.. similar spot, I don't mind as long as it doesn't get worse.
It doesn't bother me horribly, but I do find my eye being drawn to it. Also, for as much money as I've spent on this thing i expect the screen to not have defects like this. As soon as root for 2.2 is achieved I will probably be trying for a replacement.
I have been waiting on a replacement from radio shack for 8 weeks because of the same issue.REV 2 nova panel.Mine has gotten bigger and is now 2 separate spots.
I have the same issue on a Rev 3 Nova, also ended up with some kind of weird screen "burn in" - you can see numbers from the vanilla lockscreen clock when the screen is black. I'm supposed to be getting a replacement (my third now) from the local repair center sometime in the next few days.
So apparently these novatech panels are junk.
Add me to the list as well. 002 w/Nova. Same exact spot about an inch above the back button at the bottom. Has anyone successfully got Sprint to replace theirs for this issue?
roshambo said:
Add me to the list as well. 002 w/Nova. Same exact spot about an inch above the back button at the bottom. Has anyone successfully got Sprint to replace theirs for this issue?
Click to expand...
Click to collapse
Waiting for a new HW build (and verification that it doesn't have similar problems) before calling Sprint about it.

[Poll] Yellow spots - lets make it clear!

I know there has been some "yellow spots" threads but I wanna know how many people here have those problems and how many of them have returned the device / or the spots went away.
I will make a poll where you can choose between options so please, if you can answer we can get more detailed info about this issue.
Signed
Just got mines yesterday and it has yellow spots, giving it a couple days though to see if there is any change
Sent from my HTC One X using xda premium
My first one had yellow spots in the bottom. Had it for 3 weeks and it got slightly worse (more visible). Returned and got a new phone, no yellow spots on this one.
Just swapped out my third HT23 Gray today, this makes #4. First was very bad flicker, 2nd and 3rd both had yellow spots that I didn't see until I had used the phone for awhile. Hope this one is better, because I'm going back to Vancouver end of the week and there's no Carphone Warehouses there.
I think after 2days of use my yellow spots started to fade. I can name some thoughts why this could happen:
1. I got used to it (although I would hardly say that because im rly annoyed by it and my eyes are "on" the spots all the time
2. my device is not heating up that much anymore (or its just because its colder outside)
3. Yellow spots are actually fading
im giving it some final days until i send it back for new hox
what do u guys think about it?
My brothers One X had the yellow spots on the left side of the screen and when he pressed on them they expanded. He returned and replaced the handset. The spots weren't on the new device.
Sent from my Galaxy Nexus using XDA
my new 3rd replacment one x has spot at bottom right of screen its really annoying as your eye is drawn to it right away , this is 3rd device with this and screen flicker problems , enough is enough for me , jumping ship and trying the sg3
I don't have any yellow spots or flickering or whatnot...kinda feel left out
I'm at my first HOX and i have no problems with it,i hope i won't have problems in the future..
I saw the yellow spots on mine when the phone got really hot charging, but after it cooled down it disappeared, i haven't seen them reappear.
mrEvotoTab said:
I saw the yellow spots on mine when the phone got really hot charging, but after it cooled down it disappeared, i haven't seen them reappear.
Click to expand...
Click to collapse
Mines are visible again when phone gets warm again but I noticed that it is not getting as hot as before (45degrees on 1st day, only max 39degrees after 2days of use) :b
My first handset was free of yellow spots (but had a host of other build defects), my second handset had a large yellow spot top centre of screen which went over the course of 2 days.
My first One X made in china had a yellow spot on the top right corner of the screen at times it's hardly visible. My 2nd One X has no faults at all (made in Taiwan).
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mine has something similar and I will replace it although HTC support said it is some kind of software issue and I just lol'd they told me to factory reset!
I had three of them, all disappeared in couple of days. Only problem I have ever had and it got fixed by its own. I guess I'm lucky after all I've seen on this forum
Sent from my HTC One X using Tapatalk 2
The yellow spots are from the screen flex issue, my One X flexes badly on the edges the yellow spot fades but if I press in the screen edges again the spot comes back. I think its the LCD doesn't like being squashed.
I bet my bottom dollar you guys have squeezed your phones in your jeans pockets and its slightly crushed the LCD slightly that's why you suddenly notice the yellow spots, and why they fade over time, exact same thing is happening to me.
I will try and post a video demonstrating what's happening.
My first, second and third devices all had the yellow spot issue (among others) and at that point I decided enough is enough and got my money back. Well done to all of you who haven't had any issues, it's like you've won the lottery, I guess I've just had some bad luck.
Sent from my HTC Desire using XDA
Cynabal said:
The yellow spots are from the screen flex issue, my One X flexes badly on the edges the yellow spot fades but if I press in the screen edges again the spot comes back. I think its the LCD doesn't like being squashed.
I bet my bottom dollar you guys have squeezed your phones in your jeans pockets and its slightly crushed the LCD slightly that's why you suddenly notice the yellow spots, and why they fade over time, exact same thing is happening to me.
I will try and post a video demonstrating what's happening.
Click to expand...
Click to collapse
It is not the same issue, mine needs to get hot so i can see yellow spots. After I put my HOX down and let it cool, those spots almost completly disappear. It's not because I have squeezed it because the first time I have noticed yellow spots my device was 2hours old. It wasn't in the pocket because I just admired and played with it and after it got hot those yellow spots appeared
Is the screenshot in post #13 meant to show the yellow spots? I cant see anything in the picture...
miHah said:
It is not the same issue, mine needs to get hot so i can see yellow spots. After I put my HOX down and let it cool, those spots almost completly disappear. It's not because I have squeezed it because the first time I have noticed yellow spots my device was 2hours old. It wasn't in the pocket because I just admired and played with it and after it got hot those yellow spots appeared
Click to expand...
Click to collapse
Same here. Though i went for a replacement in the store but all of them had yellow spots, even worse than my phone, so i didn't replace it
I'm waiting for HTC to see if they can solve the issue through repair/replacement, because it's a know issue for HTC

Help! Bubbles under screen?

Hey guys.
Today I noticed I have these 4 really tiny bubbles under my screen on the bottom. I thought it was the screen protector, but I took it off and they are still there! They look like 4 miniscule dots. I can't really take a pic with my crappy phone camera but I'll try with a good camera.
Should I file a warranty claim with samsung? I think my retailer return period is up. It has been over a month since I bought it.
C2Q said:
Hey guys.
Today I noticed I have these 4 really tiny bubbles under my screen on the bottom. I thought it was the screen protector, but I took it off and they are still there! They look like 4 miniscule dots. I can't really take a pic with my crappy phone camera but I'll try with a good camera.
Should I file a warranty claim with samsung? I think my retailer return period is up. It has been over a month since I bought it.
Click to expand...
Click to collapse
I also have a line of bubbles at the edge of my screen that spans from the menu button to the back button. I'll be contacting Samsung after the holidays to request a replacement.
Systers1 said:
I also have a line of bubbles at the edge of my screen that spans from the menu button to the back button. I'll be contacting Samsung after the holidays to request a replacement.
Click to expand...
Click to collapse
Oh wow. That's exactly where mine is, but not as far reaching. Right above the back button to middle of the home button. I'm gonna try returning it tomorrow to the retailer, otherwise RMA with Samsung.
I exchanged mine twice where i got it because of this. The one i have now is good and j hope it stays that way.
I think they are dead pixels
Sent from my SAMSUNG-SM-N900A using Tapatalk
Mayonesa said:
I exchanged mine twice where i got it because of this. The one i have now is good and j hope it stays that way.
I think they are dead pixels
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Hm, pretty sure these aren't dead pixels on mine though because I can see it clearly when the screen is off. When the screen is on, there is a little bit of distortion where they are. Pretty sure its small air bubbles or dust under the screen. Don't even know how that happened.
The bubbles nay be encapsuled in the glass of the touchscreen or lcd, or the note has a gapless screen, touchscreen glued on the tft, with bubbles in the glue. Definitely a warranty case.
I noticed the same bubbles. It doesnt bother me and I need my tablet for studying so I cant wait for a replacement. I might return it of we get a knpx 0x0 root once the holidays start.
Sent from my GT-P6800 using XDA Premium HD app
Found the same near Back button. Warranty bit 1 =(
Could also be reflections of the backlight leds, visible probably on any Note under certain circumstances(viewing angle etc.) Check whether they are still there when the Note is off.
lecorbusier said:
Could also be reflections of the backlight leds, visible probably on any Note under certain circumstances(viewing angle etc.) Check whether they are still there when the Note is off.
Click to expand...
Click to collapse
Yep, they were there when the screen is off. Oh well, returned it now and just gotta buy another one from somewhere.
C2Q said:
Yep, they were there when the screen is off. Oh well, returned it now and just gotta buy another one from somewhere.
Click to expand...
Click to collapse
Hi Guys,
Anybody with tripped KNOX got any replacements or refunds? As it is a hardware problem, KNOX shouldn't be a problem. Hopefully Sammy has the same point of view...
Balázs
Solyomszem said:
Hi Guys,
Anybody with tripped KNOX got any replacements or refunds? As it is a hardware problem, KNOX shouldn't be a problem. Hopefully Sammy has the same point of view...
Balázs
Click to expand...
Click to collapse
Samsung cannot deny you warranty on a problem like this if you tripped the KNOX fuse. Refund from a retailer? Depends if they check, which I doubt
I went on a trip last week and they started showing up for me as well spanning from above the home button to beyond the back button. I was gonna sent it back as soon as I got back in Belgium, but now that I see this thread it has got me worried. I don't want to be replacing the tablet every half year if this is a recurring/common problem. Might just sell it when I get the replacement.
Samsung is just giving me more and more reasons to stay away from their products...
Honestly I'm very dissapointed with this tablet so far. Don't get me wrong, for those who want to use it as is you're probably very happy with it, but I personally customise the **** out of my devices and experiment a lot. My S1, Note1, Oppo Find5 have seen a ****load of roms and were fun to play with. I've always liked samsung because they usually have the best spects out there. But lately they have become expensive and hostile towards the community.
I've been talking to the wacom guys last week, and been asking them about their tech in the samsung note line. The reason you don't have configurable settings for your pen and stuff like that (offset, sensitivity, etc) is because samsung won't allow them to have a custom app in there. The stuff get licenced out and from there on samsung has full control.
At this point I'm actually considering just getting a 1+ One and a Microsoft Surface Pro 3, maybe have some Android dual boot action going on...
/RANT
Is there any way to remove this bubble under the glass myself?
I may have problem with warraty, also don't want to send the tablet back :/
Hi Guys,
I do not know the technical details behind these bubbly issues but - beeing an engineer, I am a lasy dude - after some days my bubbles have just disappeared.
Cheers
Sent with Tapatalk from SM-P600
This sucks
I have now sent my tablet in twice for this issue. Repair is normally fast but it sucks being without my tablet. I'm hoping they will actually replace it this time around.
Same problem with my tab pro 8.4, it started off as one but keeps spreading (it is much worse now then in this picture I took a week ago), I also thought it was screen protector but I removed it and they are still present, I handled this tablet with extreme care so this is bs, will try to return it, I really don't want to RMA it..
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I bought mine off amazon in July 2014 so its been about 3 months, It has always been used with the Official Samsung Book case, and the military shield screen protector from armorsuit.
This tablet never had any issues at all so I am furious a great tablet is going to waste over a defect like this (what did they use cheap glue?), and once samsung repair service mucks with it I doubt it will ever be right again....in my opinion all these tablet lines should be recalled as these cases all seem related bubbles start above the home button, clearly a trend here.
My P605 has this issue as well since three months ago. Annoying.
What color was every ones tab that this happened to, I can't help but notice all the black ones are no longer being sold by amazon or newegg ..etc, I asked samsung if they were already discontinued but they said its still a new tablet, But I don't get why they are out of stock everywhere?
maybe the black bezel ones have some glue defect or lcd defect
Could you tell whether these are bubbles of air in a fluid film, or lil' drops of liquid surrounded by air?
Under the colored rim of the screen there should be some foam tape, and I wonder whether the gap between touchscreen and tft is filled with something to improve contrast and clarity and to keep out moistness(will produce rainbow effects in narrow gaps, or both are directly glued together over the whole space.
Either way, the bubbles should come from pressure on the touchscreen while hitting the hardware buttons. Will squeeze out glue from the foam tape, or whatever they use, or pump air from the out- to the inside.

Phone back from repair - not happy

Hey all,
I've sent my phone to HTC to repair an issue with the screen not recognising touch inputs in the upper part of the screen.
I received my phone yesterday - and the issue got fixed.
However, I noticed that the left side of the screen is not sticking properly to the phone. I can stick my fingernail under the screen, and when I press on it, I can hear the adhesive trying to stick, but the screen just bounces back off. There's a bit of light bleeding out the side as well.
I tried heating up the side with a hair dryer, and then press on it with a heavy object for about an hr - it was fine for a while, but peeled off again.
Here is a pic of this
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I talked to HTC Support again, and I got a repair ticket opened - so I can send it back for another repair - but this means another week (at least) with no phone and I don't really want that.
My question is, is there a way for me to fix this on my own? I Googled for ideas, but not sure how to proceed. I noticed mentions about 3m double sided sticky tape, but afaik that invovles taking the whole screen off and re-applying the tape - don't want that.
I saw this UV glue (LOCA), but I noticed it's being used on the actually screen, not the sides. Will a few drops of this glue in the side of the phone be able to hold it down? Will I void the warranty if I do this?
Thanks in advance.
You will need double sided adhsevive and not loca but in order to apply it properly the screen must come off. I suggest sending it back again and let them take the responsibility.
Στάλθηκε από το HTC 10 μου χρησιμοποιώντας Tapatalk
I wouldn't even attempt to repair that. You could probably do it with epoxy or double-sided tape but it's just so intricate. You never know HTC might send you a new phone.
b0gd4n said:
Hey all,
I've sent my phone to HTC to repair an issue with the screen not recognising touch inputs in the upper part of the screen.
I received my phone yesterday - and the issue got fixed.
However, I noticed that the left side of the screen is not sticking properly to the phone. I can stick my fingernail under the screen, and when I press on it, I can hear the adhesive trying to stick, but the screen just bounces back off. There's a bit of light bleeding out the side as well.
I tried heating up the side with a hair dryer, and then press on it with a heavy object for about an hr - it was fine for a while, but peeled off again.
Here is a pic of this View attachment 4018870
I talked to HTC Support again, and I got a repair ticket opened - so I can send it back for another repair - but this means another week (at least) with no phone and I don't really want that.
My question is, is there a way for me to fix this on my own? I Googled for ideas, but not sure how to proceed. I noticed mentions about 3m double sided sticky tape, but afaik that invovles taking the whole screen off and re-applying the tape - don't want that.
I saw this UV glue (LOCA), but I noticed it's being used on the actually screen, not the sides. Will a few drops of this glue in the side of the phone be able to hold it down? Will I void the warranty if I do this?
Thanks in advance.
Click to expand...
Click to collapse
Never do it yourself - it is the job of HTC to fix your phone. I only repair my phone if there is no warranty left.
A great reason to send it back again, and this time demand a new device. There is no reason for service centers to behave like this, it's highly unprofessional and even the job itself is not done.
Just a quick update on the matter.
So, I decided to send it back and asked for a replacement - the HTC support guy told me he requested a replacement.
Got the phone back this week, aaaaaand it was the same phone (got a skin on it so I know for sure). That was not the problem, really, as long as the issue was solved. At first, I thought it was, but after using the phone for a bit, I noticed that now both sides of the screen are protruding. As soon as the device get a bit worm, I can see light coming out from the sides, and I can stick my fingernail underneath both sides now and lift the screen a bit.
I talked to HTC again, and they told me to send it back again and that they escalated the replacement request and bla bla...
I also attached a transcript of the conversation with them as well as a letter explaining the issue and demanding a replacement...not sure what effect these woul d have.
I feel that the repair centre never checks tickets details or things like that...I hope I'll get a proper result now.
b0gd4n said:
Just a quick update on the matter.
So, I decided to send it back and asked for a replacement - the HTC support guy told me he requested a replacement.
Got the phone back this week, aaaaaand it was the same phone (got a skin on it so I know for sure). That was not the problem, really, as long as the issue was solved. At first, I thought it was, but after using the phone for a bit, I noticed that now both sides of the screen are protruding. As soon as the device get a bit worm, I can see light coming out from the sides, and I can stick my fingernail underneath both sides now and lift the screen a bit.
I talked to HTC again, and they told me to send it back again and that they escalated the replacement request and bla bla...
I also attached a transcript of the conversation with them as well as a letter explaining the issue and demanding a replacement...not sure what effect these woul d have.
I feel that the repair centre never checks tickets details or things like that...I hope I'll get a proper result now.
Click to expand...
Click to collapse
Out of curiosity, where are you located? I sent mine to the Texas repair center for a screen issue and the repair was extremely quick and the new screen seems flawless and even better than before.
i may be wrong here as ive had this issue as well as others with htc on previous model phones , they attempt repair x3 times if unsuccessful they then replace with new device.
Shambolic customer service. No doubt you'll get it sorted eventually but this sort of negligence does HTC no favours at all. I'm in London too and maybe they're not as well set up to deal with this stuff here as they are in the states.
Tarima said:
Out of curiosity, where are you located? I sent mine to the Texas repair center for a screen issue and the repair was extremely quick and the new screen seems flawless and even better than before.
Click to expand...
Click to collapse
mellybelly_ said:
Shambolic customer service. No doubt you'll get it sorted eventually but this sort of negligence does HTC no favours at all. I'm in London too and maybe they're not as well set up to deal with this stuff here as they are in the states.
Click to expand...
Click to collapse
yea - London here. They use Regenersis here, based in Huntingdon. Not impressed with them.
The phone arrived there yesterday. I will prob get an update sometime next week and, hopefully, get a replacement.
Will post an update once I get something.
oh well....here we are....2 months later....I finally got a replacement phone.
Took a long time, but I finally got the phone back.
Oh no, not what i want to hear. they have my phone at the moment to "fix" the 4g issues, that is basically crap software update so quite what htey are going to do who knows. but they said to send it in reguardless..

Touch/Digitizer getting internal scratches!

Hi guys!
My A2 Lite is accumulating some internal scratches on the touch panel / digitizer, since a few months ago (phone is only one year old), for some reason that I cannot comprehend. I never saw such problem on a Xiaomi phone or any other brand, is someone here familiar to this?
The scratches are only inside the touch panel, the screen is 100% functional. The phone doesn't have any external scratches or dents (always been used with covers)
The phone was bought on Amazon.es (third-party seller, but fulfilled by Amazon), do you guys think I can activate the warranty for this?
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I would try to get in touch with Amazon if there is any chance to get it replaced or fixed. It's unacceptable for a year old phone to develop such an issue. It looks like screen defect rather than digitizer as you can clearly see backlit is bleeding through. If you read online there is many many complaints about this model. Good luck
Sent from my 1+7 Pro using Tapatalk
thanks!
perhaps the photos aren't clearly showing it, but the screen is OK, the problem is only in the digitizer film.
I got the same scratches in this area
MaxAndroided said:
I got the same scratches in this area
Click to expand...
Click to collapse
can you upload photos as well? perhaps this is a factory problem with A2 Lite model.
I have the same issue, I bought the device in the official Xiaomi store in Spain in August 2018. I put tempered glass from day one and I always took good care of it. The microscopic scratches started appearing below the main glass after the first year of use. They have a regular pattern of tiny parallel lines that grow inwards of the screen as time goes by, so it looks like a manufacturing problem to me. I have seen other people complaining of the same on official Xiaomi Spain forums but I didn't do anything about it because I needed my phone at the time and it didn't disturb the experience that much back then. Funny thing is that I can see individual red, green, and blue artifacts on the edges when the background is white.
This is how it looked 6 months ago:
This is how the phone looks now:
One thing I know for sure: I'm not buying any Xiaomeme products ever again (no matter what type) because buying cheap ends up costing more as our buggy updates have shown us :crying:
Same on my device, 16months old and its slighty visible on the right side and on the left top corner.
If i take a look at the pictures above, its time to look for a new device.
so this is clearly a factory problem, do you guys activated the warranty? I would send this exact link to the supplier/shop to show this is a common problem between A2 Lite phone users.
Please keep posting the photos from your devices.
ema93a said:
... I have seen other people complaining of the same on official Xiaomi Spain forums but I didn't do anything about it because I needed my phone at the time and it didn't disturb the experience that much back then.
Click to expand...
Click to collapse
Can you please also provide that Xiaomi Spain forum link?
Prel!m said:
so this is clearly a factory problem, do you guys activated the warranty? I would send this exact link to the supplier/shop to show this is a common problem between A2 Lite phone users.
Please keep posting the photos from your devices.
Can you please also provide that Xiaomi Spain forum link?
Click to expand...
Click to collapse
I've finally found it after an extensive search.
Bordes de la pantalla estropeados. https://c.mi.com/thread-3093264-1-0.html?t=1605961007295
I was a very active user on the official Spanish forum before the disgusting Xiaomeme angered me so much with the buggy android 10 updates so I don't know of newer threads about this problem. Try in other official forums with different languages.
thanks for the add!
I think this XDA thread can start being a repository for this issue. The more the users and photos, the better! :good:
ema93a said:
I have the same issue, I bought the device in the official Xiaomi store in Spain in August 2018. I put tempered glass from day one and I always took good care of it. The microscopic scratches started appearing below the main glass after the first year of use. They have a regular pattern of tiny parallel lines that grow inwards of the screen as time goes by, so it looks like a manufacturing problem to me. I have seen other people complaining of the same on official Xiaomi Spain forums but I didn't do anything about it because I needed my phone at the time and it didn't disturb the experience that much back then. Funny thing is that I can see individual red, green, and blue artifacts on the edges when the background is white.
This is how it looked 6 months ago:
This is how the phone looks now:
One thing I know for sure: I'm not buying any Xiaomeme products ever again (no matter what type) because buying cheap ends up costing more as our buggy updates have shown us :crying:
Click to expand...
Click to collapse
How much year is the warranty in Spain?
perfect_ said:
How much year is the warranty in Spain?
Click to expand...
Click to collapse
2 years, as for the rest of Europe AFAIK
I am using mine with 9H Screen Protector since day 1. Didnt happen just yet.
Possible reasons for these internal scratches.
Reason 1:
- Phone's edges leaks sweat
- Screen's edges reacting those sweats.
- It gets worse overtime.
Reason 2:
- Screen's edges reacts to the humidity.
- It gets worse overtime.
Reason 3:
- Screen's edges reacts to the sunlight.
- It gets worse overtime.
Reason 4:
- They build it with this planned obsoloscence trick.
- It gets worse overtime.
Definitely something wrong with the edges of screen. If anyone can send it to chemistry lab they will reveal the truth. I guess its just chinese trick.
Here's my device, which already has changed from daily driver to backup device.
Oh wow I had this too recently! Just got the screen replaced last week. I thought I accidentally crush my phone when I was asleep, maybe this has to do with Xiaomi after all.
Prel!m said:
Hi guys!
My A2 Lite is accumulating some internal scratches on the touch panel / digitizer, since a few months ago (phone is only one year old), for some reason that I cannot comprehend. I never saw such problem on a Xiaomi phone or any other brand, is someone here familiar to this?
The scratches are only inside the touch panel, the screen is 100% functional. The phone doesn't have any external scratches or dents (always been used with covers)
The phone was bought on Amazon.es (third-party seller, but fulfilled by Amazon), do you guys think I can activate the warranty for this?
Click to expand...
Click to collapse
wow, unbelievable
I've now activated the Amazon warranty return for my phone, let's see how it goes!
Prel!m said:
I've now activated the Amazon warranty return for my phone, let's see how it goes!
Click to expand...
Click to collapse
Can you tell Screen and Touchscreen brands? So we can assume the next target.
I have no idea
Howdy2 said:
Here's my device, which already has changed from daily driver to backup device.
Click to expand...
Click to collapse
*#*#64663#*#*
Screen and TP brands?

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