Hey all,
I've sent my phone to HTC to repair an issue with the screen not recognising touch inputs in the upper part of the screen.
I received my phone yesterday - and the issue got fixed.
However, I noticed that the left side of the screen is not sticking properly to the phone. I can stick my fingernail under the screen, and when I press on it, I can hear the adhesive trying to stick, but the screen just bounces back off. There's a bit of light bleeding out the side as well.
I tried heating up the side with a hair dryer, and then press on it with a heavy object for about an hr - it was fine for a while, but peeled off again.
Here is a pic of this
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I talked to HTC Support again, and I got a repair ticket opened - so I can send it back for another repair - but this means another week (at least) with no phone and I don't really want that.
My question is, is there a way for me to fix this on my own? I Googled for ideas, but not sure how to proceed. I noticed mentions about 3m double sided sticky tape, but afaik that invovles taking the whole screen off and re-applying the tape - don't want that.
I saw this UV glue (LOCA), but I noticed it's being used on the actually screen, not the sides. Will a few drops of this glue in the side of the phone be able to hold it down? Will I void the warranty if I do this?
Thanks in advance.
You will need double sided adhsevive and not loca but in order to apply it properly the screen must come off. I suggest sending it back again and let them take the responsibility.
Στάλθηκε από το HTC 10 μου χρησιμοποιώντας Tapatalk
I wouldn't even attempt to repair that. You could probably do it with epoxy or double-sided tape but it's just so intricate. You never know HTC might send you a new phone.
b0gd4n said:
Hey all,
I've sent my phone to HTC to repair an issue with the screen not recognising touch inputs in the upper part of the screen.
I received my phone yesterday - and the issue got fixed.
However, I noticed that the left side of the screen is not sticking properly to the phone. I can stick my fingernail under the screen, and when I press on it, I can hear the adhesive trying to stick, but the screen just bounces back off. There's a bit of light bleeding out the side as well.
I tried heating up the side with a hair dryer, and then press on it with a heavy object for about an hr - it was fine for a while, but peeled off again.
Here is a pic of this View attachment 4018870
I talked to HTC Support again, and I got a repair ticket opened - so I can send it back for another repair - but this means another week (at least) with no phone and I don't really want that.
My question is, is there a way for me to fix this on my own? I Googled for ideas, but not sure how to proceed. I noticed mentions about 3m double sided sticky tape, but afaik that invovles taking the whole screen off and re-applying the tape - don't want that.
I saw this UV glue (LOCA), but I noticed it's being used on the actually screen, not the sides. Will a few drops of this glue in the side of the phone be able to hold it down? Will I void the warranty if I do this?
Thanks in advance.
Click to expand...
Click to collapse
Never do it yourself - it is the job of HTC to fix your phone. I only repair my phone if there is no warranty left.
A great reason to send it back again, and this time demand a new device. There is no reason for service centers to behave like this, it's highly unprofessional and even the job itself is not done.
Just a quick update on the matter.
So, I decided to send it back and asked for a replacement - the HTC support guy told me he requested a replacement.
Got the phone back this week, aaaaaand it was the same phone (got a skin on it so I know for sure). That was not the problem, really, as long as the issue was solved. At first, I thought it was, but after using the phone for a bit, I noticed that now both sides of the screen are protruding. As soon as the device get a bit worm, I can see light coming out from the sides, and I can stick my fingernail underneath both sides now and lift the screen a bit.
I talked to HTC again, and they told me to send it back again and that they escalated the replacement request and bla bla...
I also attached a transcript of the conversation with them as well as a letter explaining the issue and demanding a replacement...not sure what effect these woul d have.
I feel that the repair centre never checks tickets details or things like that...I hope I'll get a proper result now.
b0gd4n said:
Just a quick update on the matter.
So, I decided to send it back and asked for a replacement - the HTC support guy told me he requested a replacement.
Got the phone back this week, aaaaaand it was the same phone (got a skin on it so I know for sure). That was not the problem, really, as long as the issue was solved. At first, I thought it was, but after using the phone for a bit, I noticed that now both sides of the screen are protruding. As soon as the device get a bit worm, I can see light coming out from the sides, and I can stick my fingernail underneath both sides now and lift the screen a bit.
I talked to HTC again, and they told me to send it back again and that they escalated the replacement request and bla bla...
I also attached a transcript of the conversation with them as well as a letter explaining the issue and demanding a replacement...not sure what effect these woul d have.
I feel that the repair centre never checks tickets details or things like that...I hope I'll get a proper result now.
Click to expand...
Click to collapse
Out of curiosity, where are you located? I sent mine to the Texas repair center for a screen issue and the repair was extremely quick and the new screen seems flawless and even better than before.
i may be wrong here as ive had this issue as well as others with htc on previous model phones , they attempt repair x3 times if unsuccessful they then replace with new device.
Shambolic customer service. No doubt you'll get it sorted eventually but this sort of negligence does HTC no favours at all. I'm in London too and maybe they're not as well set up to deal with this stuff here as they are in the states.
Tarima said:
Out of curiosity, where are you located? I sent mine to the Texas repair center for a screen issue and the repair was extremely quick and the new screen seems flawless and even better than before.
Click to expand...
Click to collapse
mellybelly_ said:
Shambolic customer service. No doubt you'll get it sorted eventually but this sort of negligence does HTC no favours at all. I'm in London too and maybe they're not as well set up to deal with this stuff here as they are in the states.
Click to expand...
Click to collapse
yea - London here. They use Regenersis here, based in Huntingdon. Not impressed with them.
The phone arrived there yesterday. I will prob get an update sometime next week and, hopefully, get a replacement.
Will post an update once I get something.
oh well....here we are....2 months later....I finally got a replacement phone.
Took a long time, but I finally got the phone back.
Oh no, not what i want to hear. they have my phone at the moment to "fix" the 4g issues, that is basically crap software update so quite what htey are going to do who knows. but they said to send it in reguardless..
Related
Dropped my HTC Touch Pro2 and its cracked the screen!
The actual LCD is fine, and the touch sensitive part still works, but the glass panel that covers the LCD has big cracks running across it.
Anyone know where i can get this repaired? or somewhere that sells the parts so i can do it myself??
Rang HTC and its about 15 pounds for an inspection and 90 quid to replace the LCD (though i don't think it actually needs replacing).
I'm pretty sure I've seen them on ebay already.
Check there.
Have the same problem.
Ordered mine here
Only searching for service manual or just manual to replace it.
thanks for the reply. does the 'touch screen digitizer' have a hard plastic/glass back to it that covers the lcd?
Just trying to make sure its the right thing.
I phoned a few repair places up and basically everyone seems to end up sending it to HTC anyway, so that sounds like the only other option. Since 90% of the cost is labour rather than parts, i think i'll try and sort it myself first
Found these dismantling instructions, in russian so had to translate
http://www.translate.google.com/tra...a/htc_touch_pro2/&sl=ru&tl=en&history_state0=
anyone used Phone Hospital?
http://www.phonehospital.com/main.html
they quoted 40 quid which seems reasonable it saves me ages dismantling the phone. can't find too much info on them though
Shame to hear that...
It´s always good to use a protective case
Sorry about the loss. But it has to be said...
This thread is worthless without pics!
well, i'm going to give that phone hospital a go. i've attached a pic. will update in case anyone else drops their phone! It was actually in a case, but i'd taken it out to reply to a txt.
Is their a case that can protect the screen whilst still allowing the phone to be fully useable?
Someone already replaced his screen manualy?
You can get a replacement digitizer for your touch pro on Ebay.
Unfortunately there is none available for the T-Mobile US version yet.
ribena1234 said:
well, i'm going to give that phone hospital a go. i've attached a pic. will update in case anyone else drops their phone! It was actually in a case, but i'd taken it out to reply to a txt.
Is their a case that can protect the screen whilst still allowing the phone to be fully useable?
Click to expand...
Click to collapse
Man, that pic is like watching a dude get kicked in the nuts.. Ouch.
Is it really glass? How does that work with a resistive screen?
jdwrrzmm said:
Is it really glass? How does that work with a resistive screen?
Click to expand...
Click to collapse
The LCD and the touch sensitive portions are just different layers. A capacitive screen just typically has a specially coated glass layer, where a resistive screen has multiple layers to get input.
http://en.wikipedia.org/wiki/Indium_tin_oxide
ATLDON said:
You can get a replacement digitizer for your touch pro on Ebay.
QUOTE]
Yes, already bought the digitizer on Ebay.
Now I am looking for a gooed manual to replace it.
Here some photos of mine screen
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So if someone already replace his screen / digitizer please let me know....
Click to expand...
Click to collapse
got mine back from PhoneHospital and it looks fine. However, the screen isn't aligned, and the "align screen" option in the settings just goes round in a never ending loop! Waiting to see what they say...
beginning to think the best option is just to send to HTC, soak up the cost, then stick the freakin thing on ebay because its just too fragile!
ribena1234 said:
got mine back from PhoneHospital and it looks fine. However, the screen isn't aligned, and the "align screen" option in the settings just goes round in a never ending loop! Waiting to see what they say...
beginning to think the best option is just to send to HTC, soak up the cost, then stick the freakin thing on ebay because its just too fragile!
Click to expand...
Click to collapse
Hey Ribena,
Sorry to hear about your troubles.
My doorman's young son hit his fathers PDA with a hammer. I said I would help him sort out the problem - I would be grateful if you could let me know what PhoneHospital have to say about your screen alignment issue.
Rgs,
J
its being looked at now.
after browsing the web, i get the impression a screen alignment failure is usually due to a hardware rather than software fault, so at a complete guess i'd say its the new digitizer has not been installed properly.
finally got the phone back. difficult to see how phonehospital could have been worse.
Taken 3 months, and they've finally sent it back after constant pestering by me. They said it was now working so no refund was due. Unfrotauntely, it isn't working, the screen is still misaligned and the align screen option just loops over and over.
grrr.
I think the best option is to send it to HTC, which is what i'll be doing. Might cost more but
a. it'll get fixed.
b. it hopefully won't take 3 months!
That sucks. If it took 3mons and they still didn't fix the issue id say a refund is in order. Before I sent it in to htc I'd probably try my luck at it first.
I work in a repair shop, and this phone seems new enough that I couldn't find a teardown anywhere.. so we snapped some quick pictures so people will know what to expect. It is pretty straight forward, not a whole lot can go wrong(for the most part).
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Remove the two screws on the bottom, then with guitar picks, your finger nails, or something that won't damage the screen/frame(non metal is ideal) pull the edges of the frame away from the phone- the bottom is most difficult, that is where you have to put in the work.
Also note where the volume and power buttons are, there is flex cable behind there- do not slide tools along inside as you may rip them, just carefully pry the cover from the sides avoiding those as needed.. also remember part of the back is glass(at least that is what I read and it appears to be).
Pull this frame off by removing the screws from the holes that you can obviously see. If I get time later I may circle them in red, but it should be obvious.
Two screws to remove from the mic/speaker at the bottom, then it can be pried off- be careful, but not a lot of risk of damage.
You should be able to see the connectors that were removed to remove the board- as I said, this is a quick walkthru, not a detailed teardown- enough to give the general idea.
This is with the screen removed- basically you heat the front of the screen and the back of the frame to loosen the glue that holds the lcd/digitizer in- there IS glue around the edges of the LCD(and on our replacement) which makes it nearly impossible to remove without breaking.. but you likely wouldn't be removing it unless it is broken. As you can see, there is no special connectors or board on the bottom to light up the digitizer you have to be careful of, so this isn't that difficult.
Here is our replacement screen, there weren't many vendors that had them, but this was found on ebay and appeared to be quality very close to the one removed, enough we couldn't see a difference. Make sure you use plenty of adhesive if it wasn't already applied before you purchased it.
Reverse to put back together- we had 0 issues, the most difficult part is removing the shell without breaking the glass on the back of the phone.
Hopefully this is helpful to someone, or at least will show them it isn't TOO difficult. Feel free to hit the thanks button if it was helpful, if it is appreaciated I may throw a more detailed guide up when we get another in for repair.
-SBD
great info. a video would be awesome?
thks
I have tried to replace the screen as well. I think the hardest part is to take off the back cover. The place near the power and volume is actually pretty easy to break.
Sent from my Nexus 7 using xda premium
gentledroid17 said:
great info. a video would be awesome?
thks
Click to expand...
Click to collapse
Well, the tech who was doing the work wanted to take his time to make sure nothing was harmed in the process.. now that we see it is like the average teardown, we could definitely do a video on the next one- that was the plan.
athris said:
I have tried to replace the screen as well. I think the hardest part is to take off the back cover. The place near the power and volume is actually pretty easy to break.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Do you mean the power and volume flex cables that are glued to the edges beneath the back cover? We've done so many phones at this point we sort of forget how simple it is to make a mistake there.. I'll note that in the teardown instructions above.
If anyone else has any feedback or suggestions, or want to provide better pictures, let me know and I will gladly update- I just wanted to make sure there was SOMETHING out there for people who may be looking for it..
Since this phone is susceptible to glass cracks on the back due to temperature change (Like the one I purchased), a tutorial on how to replace just the glass on the back would be helpful.
Thanks!
Sent from my LG-E971 using Tapatalk 2
Well i'm part of the replacement group.
Dropped my phone a few days ago, bottom right quarter of the screen has no touch now and a nasty crack in my screen.
Which seller did you buy your replacement screen from? And was quality good?
I will try and post a video, but this is my business phone and am in a rush to get it back to fully usable condition. Thinking i may end up buying the LCD/Digitizer/Glass as I have never separated a digitizer/glass from the LCD before.
I just got mine back today from an LG service centre. I had the same crack about 3/4" from the bottom with no functionality below that. Total cost of repair was $95. Not too bad since I saw the LCD/Digitizer for $50 on ebay. Plus I retain my mfg warranty.
foster6a said:
I just got mine back today from an LG service centre. I had the same crack about 3/4" from the bottom with no functionality below that. Total cost of repair was $95. Not too bad since I saw the LCD/Digitizer for $50 on ebay. Plus I retain my mfg warranty.
Click to expand...
Click to collapse
Which provider? I wouldn't mind sending mine away and having some warranty still.
btbcomp said:
Which provider? I wouldn't mind sending mine away and having some warranty still.
Click to expand...
Click to collapse
Sasktel. LG uses a company out of Ontario for the phone repairs in Canada. Their name is All Tech Neek. I also contacted them independantly and they will fix your phone without dealing with your service provider. I just let Sasktel handle the shipping and stuff. Also, they require a deposit prior to cover shipping and assessment labour incase you decide not to have the phone fixed, but the deposit goes toward the repair if you decide to have them repair it.
Hope this helps!!
atne.ca/contact
Is the back piece of gorilla glass replaceable for sure?
Sent from my LG-E970 using xda app-developers app
I am trying to change a cracked screen. What would you say is the easiest or best way to heat the phone up to remove the front screen?
I just ordered a new lcd/digitizer and it didn't come with any adhesive. What kind of adhesive should I use and do you know of any stores that sell it. Really don't feel like having to wait longer while I order it.
Btw, I am I Canada (Calgary area) if there are any canucks that know where I can pickup what I need?
Thanks!
anyone with cracked e975 model?
Not sure if this operation can be in the DIY work. Better go to a gsm service.
Sent from LG E975 pwd by CM 10.1
JaymzBond said:
anyone with cracked e975 model?
Click to expand...
Click to collapse
bump
JaymzBond said:
bump
Click to expand...
Click to collapse
tear down on pg. 219
d-h.st/agQ
Hey guys.
Today I noticed I have these 4 really tiny bubbles under my screen on the bottom. I thought it was the screen protector, but I took it off and they are still there! They look like 4 miniscule dots. I can't really take a pic with my crappy phone camera but I'll try with a good camera.
Should I file a warranty claim with samsung? I think my retailer return period is up. It has been over a month since I bought it.
C2Q said:
Hey guys.
Today I noticed I have these 4 really tiny bubbles under my screen on the bottom. I thought it was the screen protector, but I took it off and they are still there! They look like 4 miniscule dots. I can't really take a pic with my crappy phone camera but I'll try with a good camera.
Should I file a warranty claim with samsung? I think my retailer return period is up. It has been over a month since I bought it.
Click to expand...
Click to collapse
I also have a line of bubbles at the edge of my screen that spans from the menu button to the back button. I'll be contacting Samsung after the holidays to request a replacement.
Systers1 said:
I also have a line of bubbles at the edge of my screen that spans from the menu button to the back button. I'll be contacting Samsung after the holidays to request a replacement.
Click to expand...
Click to collapse
Oh wow. That's exactly where mine is, but not as far reaching. Right above the back button to middle of the home button. I'm gonna try returning it tomorrow to the retailer, otherwise RMA with Samsung.
I exchanged mine twice where i got it because of this. The one i have now is good and j hope it stays that way.
I think they are dead pixels
Sent from my SAMSUNG-SM-N900A using Tapatalk
Mayonesa said:
I exchanged mine twice where i got it because of this. The one i have now is good and j hope it stays that way.
I think they are dead pixels
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Hm, pretty sure these aren't dead pixels on mine though because I can see it clearly when the screen is off. When the screen is on, there is a little bit of distortion where they are. Pretty sure its small air bubbles or dust under the screen. Don't even know how that happened.
The bubbles nay be encapsuled in the glass of the touchscreen or lcd, or the note has a gapless screen, touchscreen glued on the tft, with bubbles in the glue. Definitely a warranty case.
I noticed the same bubbles. It doesnt bother me and I need my tablet for studying so I cant wait for a replacement. I might return it of we get a knpx 0x0 root once the holidays start.
Sent from my GT-P6800 using XDA Premium HD app
Found the same near Back button. Warranty bit 1 =(
Could also be reflections of the backlight leds, visible probably on any Note under certain circumstances(viewing angle etc.) Check whether they are still there when the Note is off.
lecorbusier said:
Could also be reflections of the backlight leds, visible probably on any Note under certain circumstances(viewing angle etc.) Check whether they are still there when the Note is off.
Click to expand...
Click to collapse
Yep, they were there when the screen is off. Oh well, returned it now and just gotta buy another one from somewhere.
C2Q said:
Yep, they were there when the screen is off. Oh well, returned it now and just gotta buy another one from somewhere.
Click to expand...
Click to collapse
Hi Guys,
Anybody with tripped KNOX got any replacements or refunds? As it is a hardware problem, KNOX shouldn't be a problem. Hopefully Sammy has the same point of view...
Balázs
Solyomszem said:
Hi Guys,
Anybody with tripped KNOX got any replacements or refunds? As it is a hardware problem, KNOX shouldn't be a problem. Hopefully Sammy has the same point of view...
Balázs
Click to expand...
Click to collapse
Samsung cannot deny you warranty on a problem like this if you tripped the KNOX fuse. Refund from a retailer? Depends if they check, which I doubt
I went on a trip last week and they started showing up for me as well spanning from above the home button to beyond the back button. I was gonna sent it back as soon as I got back in Belgium, but now that I see this thread it has got me worried. I don't want to be replacing the tablet every half year if this is a recurring/common problem. Might just sell it when I get the replacement.
Samsung is just giving me more and more reasons to stay away from their products...
Honestly I'm very dissapointed with this tablet so far. Don't get me wrong, for those who want to use it as is you're probably very happy with it, but I personally customise the **** out of my devices and experiment a lot. My S1, Note1, Oppo Find5 have seen a ****load of roms and were fun to play with. I've always liked samsung because they usually have the best spects out there. But lately they have become expensive and hostile towards the community.
I've been talking to the wacom guys last week, and been asking them about their tech in the samsung note line. The reason you don't have configurable settings for your pen and stuff like that (offset, sensitivity, etc) is because samsung won't allow them to have a custom app in there. The stuff get licenced out and from there on samsung has full control.
At this point I'm actually considering just getting a 1+ One and a Microsoft Surface Pro 3, maybe have some Android dual boot action going on...
/RANT
Is there any way to remove this bubble under the glass myself?
I may have problem with warraty, also don't want to send the tablet back :/
Hi Guys,
I do not know the technical details behind these bubbly issues but - beeing an engineer, I am a lasy dude - after some days my bubbles have just disappeared.
Cheers
Sent with Tapatalk from SM-P600
This sucks
I have now sent my tablet in twice for this issue. Repair is normally fast but it sucks being without my tablet. I'm hoping they will actually replace it this time around.
Same problem with my tab pro 8.4, it started off as one but keeps spreading (it is much worse now then in this picture I took a week ago), I also thought it was screen protector but I removed it and they are still present, I handled this tablet with extreme care so this is bs, will try to return it, I really don't want to RMA it..
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I bought mine off amazon in July 2014 so its been about 3 months, It has always been used with the Official Samsung Book case, and the military shield screen protector from armorsuit.
This tablet never had any issues at all so I am furious a great tablet is going to waste over a defect like this (what did they use cheap glue?), and once samsung repair service mucks with it I doubt it will ever be right again....in my opinion all these tablet lines should be recalled as these cases all seem related bubbles start above the home button, clearly a trend here.
My P605 has this issue as well since three months ago. Annoying.
What color was every ones tab that this happened to, I can't help but notice all the black ones are no longer being sold by amazon or newegg ..etc, I asked samsung if they were already discontinued but they said its still a new tablet, But I don't get why they are out of stock everywhere?
maybe the black bezel ones have some glue defect or lcd defect
Could you tell whether these are bubbles of air in a fluid film, or lil' drops of liquid surrounded by air?
Under the colored rim of the screen there should be some foam tape, and I wonder whether the gap between touchscreen and tft is filled with something to improve contrast and clarity and to keep out moistness(will produce rainbow effects in narrow gaps, or both are directly glued together over the whole space.
Either way, the bubbles should come from pressure on the touchscreen while hitting the hardware buttons. Will squeeze out glue from the foam tape, or whatever they use, or pump air from the out- to the inside.
Hello
I have asus zenfone 2 ze551ml,
My screen shows yellow spot on the right side, the more phone is hot, the more sharp it is,
Also it is more visible on white page than dark one.
Can anyone help me ....
Thank you.
Anyone can help !!!!!!
I have a yellow stripe on the left side of the screen, especially on white backgrounds too. It's visually similar to old crt monitors that would burn in. It appeared only recently (last month, when my device is 6 months old), and I'm assuming it is just bad quality screen... No idea how to get rid of it.
Same yellow line left side about 25mm long and 4mm width.
I thought it happened after I flashed some Rom, with thermal bugged kernel.
tftgosu said:
Same yellow line left side about 25mm long and 4mm width.
I thought it happened after I flashed some Rom, with thermal bugged kernel.
Click to expand...
Click to collapse
Exactly as you described! But I've only been on stock rom, so I think rom is unrelated.
Same here, yellow spot on bottom left corner, I think that the problem is related to the glue under the glass. Someone should try to put the display under a UV lamp for some minutes
just out of curiosity.... does it look similar to this picture?
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thats my phone. started at the top left about a month ago been slowly getting worse. about to file a warranty claim.
darkmage1991 said:
just out of curiosity.... does it look similar to this picture?
thats my phone. started at the top left about a month ago been slowly getting worse. about to file a warranty claim.
Click to expand...
Click to collapse
Yes m8, exactly. Though your case is kinda awful so dark and ugly. Mine's still bright yellow, but I'm afraid it's a matter of time. Have you noticed what makes it goes darker?
tftgosu said:
Yes m8, exactly. Though your case is kinda awful so dark and ugly. Mine's still bright yellow, but I'm afraid it's a matter of time. Have you noticed what makes it goes darker?
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no didnt notice, mine started off barely noticeable at the top, and within a month it was like that.
i sent it off for warranty repair yesterday though.
Wow, thanks for that pic darkmage1991. I saw a faint yellow line on mine in the exact same place as yours. Mine is really faint but I thought I saw something there a couple days ago then noticed it more now. I guess I'll have to watch mine and once it gets worse file a claim, what a bummer. My phone is all stock too so it's not a software issue.
Dekoy411 said:
Wow, thanks for that pic darkmage1991. I saw a faint yellow line on mine in the exact same place as yours. Mine is really faint but I thought I saw something there a couple days ago then noticed it more now. I guess I'll have to watch mine and once it gets worse file a claim, what a bummer. My phone is all stock too so it's not a software issue.
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its been truly bad like that for a week or so, but just now just bit the bullet and filed the RMA, but i gotta say i kinda feel like the area behind that part of the screen felt warmer, maybe someone else could verify that by opening up a demanding app like a game and seeing if that spot on the device gets warmer than the rest(maybe thats where the cpu or heat spreader is located?)
i first chatted with support about it to make sure it was covered cause just like any other device dead pixels are not covered under warranty and i wanted to make sure they didnt classify this as a dead pixel problem(even though i knew its not related they still may classify it under the same argument)
i sent the asus rep the picture of the screen and they said it was covered and made the RMA for me.
i will update the thread when i hear back from them or get my phone back, just so the info is out there if asus fixes it.
Same issue here, my screen had a very faint yellow spot on the top right corner. I also noticed that back part of the screen tends to get hot quickly. Right now the spot is almost invisible, so I think I should wait a couple of days before calling for a RMA.
figured i would update with my experience. i received my phone back on tuesday from being repaired for this same issue. they replaced it under warranty no questions asked and the phone looks brand new now. but the repair process did take 2 weeks though. from the time i sent it off to the time i had it back in my hands. so i would say there turnaround is about 6-7 days+3 days shipping back to you.
Great help
darkmage1991 said:
figured i would update with my experience. i received my phone back on tuesday from being repaired for this same issue. they replaced it under warranty no questions asked and the phone looks brand new now. but the repair process did take 2 weeks though. from the time i sent it off to the time i had it back in my hands. so i would say there turnaround is about 6-7 days+3 days shipping back to you.
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Thanks to this post... i thought i had banged my phone somewhere... i have exactly the same issue... can you please tell me how to file for RMA
Thanks:good:
SushantA18 said:
Thanks to this post... i thought i had banged my phone somewhere... i have exactly the same issue... can you please tell me how to file for RMA
Thanks:good:
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https://cms-am.asus.com/ecp/Rma.html
either that or talk to a live rep about helping you set a rma up. https://www.asus.com/us/support/article/743
http://imgur.com/a/fe2JV
My phone has a screen problem which you can see in the image. The screen is not attached to body. When I push that side of screen with my hand it goes normal, so I think it is a adhesive problem. I need screen to stay steady because back button is hard to press in this condition.
So is there any bumper case which can hold screen attached to body so I can use it without any problem?
If nothing else, this case should hold your phone together. Other cases may work too, though it is difficult to tell if the small lip they have over the screen would be enough.
sevindi said:
http://imgur.com/a/fe2JV
My phone has a screen problem which you can see in the image. The screen is not attached to body. When I push that side of screen with my hand it goes normal, so I think it is a adhesive problem. I need screen to stay steady because back button is hard to press in this condition.
So is there any bumper case which can hold screen attached to body so I can use it without any problem?
Click to expand...
Click to collapse
have you tried superglue lol
@MehStrongBadMeh
Thanks! I will look intothat case.
@parrotgeek1
I dont really want to open phone. Is there any way to use superglue without removing the screen?
Put the glue on the end of a toothpick then run it along the inside edges of the screen and phone @sevindi
sevindi said:
http://imgur.com/a/fe2JV
My phone has a screen problem which you can see in the image. The screen is not attached to body. When I push that side of screen with my hand it goes normal, so I think it is a adhesive problem. I need screen to stay steady because back button is hard to press in this condition.
So is there any bumper case which can hold screen attached to body so I can use it without any problem?
Click to expand...
Click to collapse
Dang brother, that looks bad. Very sorry to see this. Can I ask is this the result of dropping the device or this happened on its own? It doesn't look like it has any damage to it, have you tried contacting hTC?
As for cases, I prefer the thinner ones.
The Spigen Thin Fit has treated me very well on my hTC M9, and then now on my hTC 10. They do a good job I think with providing a nice thin product that actually does prevent small dings and what not (my 10 is still brand new looking and has been in this case with no screen protector since release day, but everyone's use is different). Color choice I wish they had black but the gunmetal looks great.
If I may recommend this:
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Send it in with UhOh protection, get a new one
That's pretty bad.. Why haven't you RMA'd your device or at the very least contacted HTC?
As far as I can see from that picture, no clear signs of a drop either so...it should be a clear case of manufacturing defect.
Try tech 21, it has a lip around the phone. Good case too
I have seen a video about "disassembling?" on youtube. They just warmed the display up with some device, in order to reattach it. Maybe you want to have a look at such video to get an idea.
+1 for RMA before it gets wrecked fully.
Especially since i think it has some very nice degree of water resistance and dust resistance, when put together properly. You should let a professional take care of, to get the best result.
revealed said:
I have seen a video about "disassembling?" on youtube. They just warmed the display up with some device, in order to reattach it. Maybe you want to have a look at such video to get an idea.
+1 for RMA before it gets wrecked fully.
Especially since i think it has some very nice degree of water resistance and dust resistance, when put together properly. You should let a professional take care of, to get the best result.
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That'll be a heat gun mate, it'll also ruin most the glue sticking it down.. Probably not a good idea to do this yourself, if someone else has changed the screen out then RMA might not be allowed. If it's just gone this way by itself then Yea RMA for sure.
dladz said:
.... Probably not a good idea to do this yourself, ...
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True words from this angle
I would not hesitate to send it in. I would rather send it to HTC instantly. Probably i would not even ask a forum about such
revealed said:
True words from this angle
I would not hesitate to send it in. I would rather send it to HTC instantly. Probably i would not even ask a forum about such
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Thought you called me an angel for a moment there
Definitely send it in mate, if this has happened on it's own it's obviously a terrible defect, more than likely the battery has swollen, or the glue has come away or the phone has bent, or a combination of either.
Either way, not your fault and not a good sign, bearing in mind that this lump is a £600 phone! Not cheap and certainly not something i'd go dabbling with unless it was a last resort.
I stripped down a One X to do a replacement screen swap, ended up snapping a flex, and i'm a careful guy
So if you ask me send it back.
dladz said:
Thought you called me an angel for a moment there
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Oh sorry, this is lack of english skill. I thought in my mother language while translating. I was already told to better stop this. Anyhow, intentionally i wanted to agree on your point of view.
Yeah, better do not void the warranty by manually trying to repair it.
revealed said:
Oh sorry, this is lack of english skill. I thought in my mother language while translating. I was already told to better stop this. Anyhow, intentionally i wanted to agree on your point of view.
Yeah, better do not void the warranty by manually trying to repair it.
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No you did write the correct word, it was just on first sight i THOUGHT you said something.
Lol it's cool, nevermind.