Hello,
All of a sudden my LG G4, Model 815 can't be recognised by computers anymore. Tried different PC's, with different OS, also have tried different cables. I have been using official cable that I found in original package and everything was working good, but now the phone only shows charging and PC's are showing popups that usb device is not recognised.
I was doing a little reasearch and already tried some simpliest things - reinstalling drivers, tried different cables, different PC's. For example my cable works fine with HTC M9, but doesn't do the thing for me anymore. And vice versa HTC cable works for HTC and does not for my LG. Also I found that you must simply select "charging" in top of your left corner and just select MTP. The problems is, that is not shown in my phone anymore. I'm thinking of trying to do factory reset, but before that maybe some of you have some thoughts? Could it be my phone hardware problem? Before a couple of days ago when everyting was working fine, I did not do anyting unusual, also that phone was never rooted, so I can't believe that it is somehow broken. I have it for nearly three months I think.
And yes, I understand that I can simply transfer my files through, for example AirAndroid of similar apps, but I cannot stand that error sounds playing on my laptop when I connect my phone through the cable to charge it.
Now it is running Android OS 6.0 (marshmallow)
LG G4 MTP Transfer Broken
Hello XDA,
I am having the exact same issue. MTP worked fine and then one day stopped. I believe it happened when I tried to transfer photos from phone to computer via USB and File Explorer. The transfer started, then after about 3 images transferred I received an error, "file transfer the system cannot find the file specified", after that the USB logo disappears, it will disappear from Device Manager, it will not even charge via USB. A phone reboot will fix the USB charging, but the option to switch to MTP is gone. I can't which it in in Developer Options either.
I've also tried all the same things LocaSnai suggested. Such as, different cords (3 of them), windows drivers, LG Air Drive, LG PC Suite, and LG Mobile Support Tool, Verizon Wireless Software Upgrade Assistant, of which none will update or repair the phone. I've also restarted Media Storage service (force stop and reboot). My Nexus 7 tablet connects perfect every time using the same 3 cables. The wife's i phone 6 also connects without issue.
I have performed a factory reset and MTP worked UNTIL I restored the LG backup. Then it went back to the same issue. Factory reset was a LG Support idea. They said that if it happened after the factory reset and back up restore, it could be a virus or issue with an app. How would we go about detecting what is wrong?
While working on this message I tired a few new things. I am able to get MTP to show up (not work as it used to) by plugging the phone into power, and then unplugging and plugging into USB. Each time, MTP will recognize (I tried all the software above when MTP shows up, none recognize the phone.) If I unplug USB and plug back into USB, MTP will not show up, only charge will. Have to plug into power then back to USB (I am using two cables, one in the brick and one in USB. Nexus 7 will work as expected with the same two cables). Some times I see the Yellow Triangle over the LG UBS entry, but following this tutorial doesn't work: www.verizonwireless.com/support/knowledge-base-161810/ Uninstalling the driver and letting it reinstall.
My phone is as original as the day I bought it. ie not rooted or tampered with. Android is up-to-date.
Thank you in advance to the kind folks who offer assistance!
nickzee said:
Hello XDA,
I am having the exact same issue. MTP worked fine and then one day stopped. I believe it happened when I tried to transfer photos from phone to computer via USB and File Explorer. The transfer started, then after about 3 images transferred I received an error, "file transfer the system cannot find the file specified", after that the USB logo disappears, it will disappear from Device Manager, it will not even charge via USB. A phone reboot will fix the USB charging, but the option to switch to MTP is gone. I can't which it in in Developer Options either.
I've also tried all the same things LocaSnai suggested. Such as, different cords (3 of them), windows drivers, LG Air Drive, LG PC Suite, and LG Mobile Support Tool, Verizon Wireless Software Upgrade Assistant, of which none will update or repair the phone. I've also restarted Media Storage service (force stop and reboot). My Nexus 7 tablet connects perfect every time using the same 3 cables. The wife's i phone 6 also connects without issue.
I have performed a factory reset and MTP worked UNTIL I restored the LG backup. Then it went back to the same issue. Factory reset was a LG Support idea. They said that if it happened after the factory reset and back up restore, it could be a virus or issue with an app. How would we go about detecting what is wrong?
While working on this message I tired a few new things. I am able to get MTP to show up (not work as it used to) by plugging the phone into power, and then unplugging and plugging into USB. Each time, MTP will recognize (I tried all the software above when MTP shows up, none recognize the phone.) If I unplug USB and plug back into USB, MTP will not show up, only charge will. Have to plug into power then back to USB (I am using two cables, one in the brick and one in USB. Nexus 7 will work as expected with the same two cables). Some times I see the Yellow Triangle over the LG UBS entry, but following this tutorial doesn't work: www.verizonwireless.com/support/knowledge-base-161810/ Uninstalling the driver and letting it reinstall.
My phone is as original as the day I bought it. ie not rooted or tampered with. Android is up-to-date.
Thank you in advance to the kind folks who offer assistance!
Click to expand...
Click to collapse
I had the same problem (at the same time I had problems with my sim and my message light was showing a dim green..), tried everything, drivers, cables, at the end a different pc and then I rebooted my phone while It was connected to the 2nd pc, after this, every problem was gone and I good see my phone again in windows. Now after a few reboots with and without the connection to a pc, the phone seems to be working as usual again...
(and My phone is also as original as the day I bought it. ie not rooted or tampered with. Android is up-to-date.)
Doorwerth, thank you for the suggestion. Tried that a few minutes ago and still have an issue.
I'm considering this next: LG G4: How to Boot into Download Mode. I think it's a bit extreme.
Related
So I can't get my s3 to connect to a computer. I have tried three different computers, two windows and one mac.I have also tried three different usb cords including the one that came with the phone and a brand new one I bought just to see if it was the cord. Have done a factory reset and tried everything with usb debugging on and off. My phone will charge but the computer doesn't recognize it. I have reinstalled the drivers twice on both windows computers and tried the Kies troubleshooting. I have also put it into download mode and Odin doesn't recognize it. When I plug it into the computer nothing happens, no sounds or messages saying something was plugged in. The phone does not have the option in the notification menu for usb debugging. I can use AirDroid to put just about anything I want to on my phone over wifi so I am not too upset about it not connecting but I would really like to put CM10 on it so I kind of need it to connect. I am using the stock AT&T rom. I rooted the phone awhile ago but then wanted to update so I went back to the stock rom and then updated. It would still connect to the computer after this update. Unfortunately I did not reset the flash counter so I doubt AT&T will do anything about it when it shows I have messed with it. I kind of think it is a hardware issue on the phone after doing all of this. Does anyone have any other ideas on what I could try?
So my phone was mounting fine on my pc, and then all of a sudden it wasn't. My Nexus 7 still mounts properly and accepts developer commands, but the m8 won't (yes developer settings is on).
I tried wiping and flashing a rom clean and it still doesn't work, charges fine though. Any advice?
Subscribed
I'm having the same issue. Stock non rooted and it will not connect. I have tried it on other computers cables ports everything.
Art2Fly said:
So my phone was mounting fine on my pc, and then all of a sudden it wasn't. My Nexus 7 still mounts properly and accepts developer commands, but the m8 won't (yes developer settings is on).
I tried wiping and flashing a rom clean and it still doesn't work, charges fine though. Any advice?
Click to expand...
Click to collapse
You might try a different cord.
Open Device Manager in Windows and then plug the phone in. Do you see it in the list with a little yellow triangle? Do you see Android USB Devices listed?
OP after literally messing with various driver files, 8 usb ports and 2 laptops, I dug out my old box of cables and found a taped up, on its last limb OEM HTC EVO 4g (not lte the original) cable. This thing has been through the ringer. But its exactly what It needed. I figured with the 3 cable I had already tried this wasn't the issue, but have you tried using an OEM cable? I guess that is all that works. Good Luck
beamer1341 said:
OP after literally messing with various driver files, 8 usb ports and 2 laptops, I dug out my old box of cables and found a taped up, on its last limb OEM HTC EVO 4g (not lte the original) cable. This thing has been through the ringer. But its exactly what It needed. I figured with the 3 cable I had already tried this wasn't the issue, but have you tried using an OEM cable? I guess that is all that works. Good Luck
Click to expand...
Click to collapse
Still trying to get it to work, have tried 4 cables myself. I might just end up having to return the phone.... Fastboot works in bootloader
Art2Fly said:
Still trying to get it to work, have tried 4 cables myself. I might just end up having to return the phone.... Fastboot works in bootloader
Click to expand...
Click to collapse
Uninstall all HTC drivers and HTC Sync. Then connect the phone. DO NOT choose the option to automatically install any drivers.
Open Device Manager, find the phone. Select the option to manually pick the driver, and select the generic MTP device driver.
This is what worked for me, after countless attempts at re-installing various HTC drivers, different cables and ports, etc.
Bump. Still looking for answer to this. I have RUU'ed both to Sense and Google Phone editions and the problem still persists, the phone does not detect its connected to a computer and change to mtp accordingly. Only way I was able to get the RUU in there was through fastboot, which is again the only time I can access the phone through usb. Adb is no luck in either android or recovery.
Art2Fly said:
Bump. Still looking for answer to this. I have RUU'ed both to Sense and Google Phone editions and the problem still persists, the phone does not detect its connected to a computer and change to mtp accordingly. Only way I was able to get the RUU in there was through fastboot, which is again the only time I can access the phone through usb. Adb is no luck in either android or recovery.
Click to expand...
Click to collapse
Have you tried revoking the USB debugging authorization and then accepting the RSA fingerprint key again when connecting to PC?
Obviously it can't be an USB cable problem if you can connect to it in bootloader mode and use fastboot commands.
To clarify, the phone just charges when connected, it does not detect that it is connected to PC so debugging doesn't even trigger, neither does mtp. I don't even get the slow charging notification
Does it do the same when you plug it in and reboot the computer to "pick up" during boot up process? Or if you run a live CD? I never had an issue like that with my phone but I did have a similar problem with the USB external blu ray drive I bought some time ago. The pc just didn't detect it at all not on any of the ports until I rebooted my PC with the drive already plugged it and for some reason it picked it up. <Not a solution as I don't know what caused it to not be detected in the first place but still...
Not sure if it's an issue with the device(Phone for you, blu ray drive for me) or if it's a problem with the PC even though other things might still work for you as it definitely did for me(phone, headset, mouse, keyboard, usb extender + all the external hard-drives connected to it)...
Problem exists in all computers, Mac, pc, linux
Did you try what I suggest in Post #6 above?
This worked for me when I had the same issue. adb and fastboot would work, but it would not mount MTP.
And just in the last day or 2 I helped someone else with the same issue and fix.
The phone doesn't show up in device manager.
Have you modify the Kernel? (Applying some settings for example)
I browsed over the web for this issue and found some people with the same problems. They solved by removing the settings applied on the kernel or flashing a new one.
I've flashed various kernels and ruu, still same result
Still looking for help
Does this sound familiar?
Since updating to an Android Lollipop rom, my Windows PC / Laptop no longer detecting my device
Click to expand...
Click to collapse
This seems to work for most any device changing Android OS on their device
Disconnect your device from your PC/Laptop.
1
From your Device, disable USB Debugging found in Settings > Developer Options.
1
From your PC/Laptop go to Device Manager, click on View> Show Hidden Devices.
1
Double click Composite ADB Interface, click on Properties.
1
Click on the Driver tab and choose on Roll Back Driver. This will uninstall the problematic drivers.
Should 'Roll Back Driver' option be grayed out, click Uninstall.
1
In the confirmation pop up window, click the box marked "Delete the driver software for this device" and then click OK.
Repeat this step for all Composite ADB Interface' entries.
1
Shut down your PC/Laptop, then start again.
(IMPORTANT: Do not "Restart" from the shutdown menu, you must do a full shut down)
1
Once PC has fully rebooted, open device manager and keep it to the side.
1
Connect the device to your PC/Laptop. Your PC will recognize the device as a storage device.
1
From your device go back to Developer options and select USB Debugging.
1
Unplug the device, wait 15-20 seconds and reconnect. You should now see your device from you PC and Device Manager should now have a "Portable Devices" folder
1
Should 'Composite ADB Interface' show up again, repeat (4) and (5) to roll back the driver update.
Ƹ̵̡- It seems, using the universal driver is also a good suggestion. These can be downloaded here -Ʒ
LGUnitedMobileDriver Version 3.11
[URL="https://dl.dropboxusercontent.com/u/31151290/LGMobileDriver_WHQL_Ver_4.0.3.exe"]Newest version 4.03[/URL]
try to reinstall your OS.
always works.
In my device manager there is no ACER.... When I connect my LG G3 (F400S) Android 4.4.2 version, nothing happens in the PC, nothing happens in the device manager (no refresh, no new drivers of LG or LGE), the phone just charges (nothing from the notifications as well). I have installed the LG drivers (latest from LG website), LG PC Suite, tried to connect from LG PC Suite, but the PC refuse to detect the phone. I tried with different USB cables, different USB ports and different PC with different windows (7, 8.1 and 10), absolutely nothing. More surprisingly, my friend has the LG G3 (D855) which he can connect and get detected by his laptop but mine does not in this laptop with his cable in the same USB port! I think the problem is with the phone itself even if it charges. Please HELP!!
@Mr Rus
Is this device new or did you purchase used?
Does the device charge? If so, how?
Has your LG G3 ever been connected to your PC/Laptop?
Do you hear any sound from your PC, when you connect the device via USB cable?
Hi,
1. The device was bought as used online. It said new on the website but by the look of it i know it is used (scratch at laser autofocus and screen not properly glued OR it is a defective one).
2. Yes it does charge with the charger. The one i got charged the phone 0 to 100 in 4 hours. So i use my tablet charger (5V, 2A) to charge the phone with another cable (about 2h and 15min from 0 to 100) as the cable which came with the phone also causes the slow charging. When connected to the PC the phone vibrates and charges. I can see the 'electric current' on the battery icon and on the lock screen I can see it says charging (%).
3. It is the first time i've connected the phone with my different PCs. First one i tried without the drivers installed then tried with driver and pc suite installed. In the second PC the driver was installed first then the phone was connected. No positive result.
4. No, no sound at all. But i remember that there was some android adb stuff in the device manager (maybe same to the ACER...), i uninstalled it without checking the box mentioned in your instructions unfortunately. Then i heard a sound when connecting the phone. And right after that another sound, in my taskbar it says unknown device and error (i forgot the error code). But nothing on my phone in the notifications, it just charges. Under USB controllers in my pc i could see Unknown usb composite device (something like that) with yellow exclamation mark. I googled and had this uninstalled. Since then no sound at all.
I cannot return the phone for exchange as the shipping cost would be too much for me to afford (about USD 70-90). I am waiting for a software update as maybe this will solve the problems. I am still with kit kat 4.4.2. But if this is a hardware issue, it would be difficult to solve this.
Also the USB OTG does not work.
Mr Rus said:
Hi,
1. The device was bought as used online. It said new on the website but by the look of it i know it is used (scratch at laser autofocus and screen not properly glued OR it is a defective one).
2. Yes it does charge with the charger. The one i got charged the phone 0 to 100 in 4 hours. So i use my tablet charger (5V, 2A) to charge the phone with another cable (about 2h and 15min from 0 to 100) as the cable which came with the phone also causes the slow charging. When connected to the PC the phone vibrates and charges. I can see the 'electric current' on the battery icon and on the lock screen I can see it says charging (%).
3. It is the first time i've connected the phone with my different PCs. First one i tried without the drivers installed then tried with driver and pc suite installed. In the second PC the driver was installed first then the phone was connected. No positive result.
4. No, no sound at all. But i remember that there was some android adb stuff in the device manager (maybe same to the ACER...), i uninstalled it without checking the box mentioned in your instructions unfortunately. Then i heard a sound when connecting the phone. And right after that another sound, in my taskbar it says unknown device and error (i forgot the error code). But nothing on my phone in the notifications, it just charges. Under USB controllers in my pc i could see Unknown usb composite device (something like that) with yellow exclamation mark. I googled and had this uninstalled. Since then no sound at all.
I cannot return the phone for exchange as the shipping cost would be too much for me to afford (about USD 70-90). I am waiting for a software update as maybe this will solve the problems. I am still with kit kat 4.4.2. But if this is a hardware issue, it would be difficult to solve this.
Also the USB OTG does not work.
Click to expand...
Click to collapse
I have the same problem...
Maybe you have some problems with usb
Maybe you have some problems with usb port. I use usb hubs in such situations. Somehow, gadget seamlessly connects to a PC via the the extraneous device. I found good reviews for usb hubs on topchoice.best, if you suddenly decide to take my advice.
Go to settings
Then PC Connection
Check to see if phone is set to MTP
Sent from my VS985 4G using XDA Free mobile app
xenevo said:
Go to settings
Then PC Connection
Check to see if phone is set to MTP
Sent from my VS985 4G using XDA Free mobile app
Click to expand...
Click to collapse
There is no PC connection setting, no MTP settings as well.
I am on a stock based rom.
If you are using aosp or cm based you might find the mtp in storage settings.
If the previous owner defaults the connection to charge only then windows will not detect the phone.
A friend of mine did the same and i found the setting to reset back to a mtp connection when plugged in with usb.
If i remember i had to hit the ellipsis button ... The three dots and it was in there. Sorry i am vague but it was a long time ago and i am stock based.
If somebody running aosp or cm can chime in and tell him where exactly that setting is that would be nice.
Otherwise goggle it.
Good luck my friend!
Sent from my VS985 4G using XDA Free mobile app
xenevo said:
I am on a stock based rom.
If you are using aosp or cm based you might find the mtp in storage settings.
If the previous owner defaults the connection to charge only then windows will not detect the phone.
A friend of mine did the same and i found the setting to reset back to a mtp connection when plugged in with usb.
If i remember i had to hit the ellipsis button ... The three dots and it was in there. Sorry i am vague but it was a long time ago and i am stock based.
If somebody running aosp or cm can chime in and tell him where exactly that setting is that would be nice.
Otherwise goggle it.
Good luck my friend!
Sent from my VS985 4G using XDA Free mobile app
Click to expand...
Click to collapse
Unfortunately there is no such setting. I am using the stock ROM from LG itself (android 4.4.2) and the only setting about PC connectivity is Share & connect --> LG PC Suite. There is not options for MTP even after connecting the phone. I know for my friend when he connect his, he get the notification to change to charge only, MTP etc from the notification bar, but mine nothing. I done factory reset so, I do not think that the default setting is still set to charge only. Tried everything for this issue :/
For a last resort you can try another usb cable and/or a different usb port. There are also apps on the play store that will do wifi direct.
Sent from my VS985 4G using XDA Free mobile app
Thanks bro. Good job.
@TonyStark, thanks for the job you have done, for us, but my friend's AT&T LG G3 does not connect to PC at all, i have tried many ways like 3845#*850# Post Setting > Diag Settings > USB Set for Diag && Settings > Diag Settings > USB Set for Diag, but still no luck, i have also installed LGUnitedMobileDriver which was also suggested by you on the first post, No Luck yet,
Edited: In the last i came to know that the USB jack or port of the G3 was badly damaged, hence, after knowing that i told my friend that he is luck because his devices is still charging with this port condition. And he went to the hardware shop happily
And you were pleased to shut down that thread, I don't know why? may be you were trying or looking to make something better than that but we lost a good hope.
Now please help me what can i do with it, it is running 4.4.2, any thing we want to do with it is failed due to no USB connection to the PC,
by the way, i know i can root it with kingoroot and install autoRec and than TWRP and can upgrade to Lollipop by the way of putting all material into SDCard but does updating solves the USB connection problem OR we will be in the same state. As far as Marshmallow is also landing soon so, I think my friend must not stay on kitkat, and lastly an LG G3 like wooping device may not live its all life without USB connection. Please help. Thanks
in device manager i cant find adb interface so i cant proceed
w1040 said:
in device manager i cant find adb interface so i cant proceed
Click to expand...
Click to collapse
I have this same problem. There is no Composite ADB Device in manager. I can't seem to find anything to give me any help. Can someone help us???
gonehaywire said:
I have this same problem. There is no Composite ADB Device in manager. I can't seem to find anything to give me any help. Can someone help us???
Click to expand...
Click to collapse
I have this same problem
how
you can use last version lg mobile driver
You can access the PC connection from your phone setting/storage/upper right corner option/USB PC Connection.
Then you will have 3 options of Charge tablet, Media sync (MTP), Send images (PTP)
Unfortunately even after I select MTP, my PC still can't detect my tablet LG G Pad 7.0 LTE
hi, thanks for sharing this info (new member here)
I was trying to transfer some files to my phone through a USB cable today, but the phone was not recognized by the PC at all (Even though it was working a week or so ago). I had some issues before with the cable needing to be still in a certain position or it would disconnect from the PC, so I tried using another USB cable which didn't work either (I tested both USB cables with another device, and both cables were working and the other device was recognized by the PC).
I also updated the USB drivers on my PC with the official drivers on the ASUS support page, and tried putting my phone in fastboot and recovery mode, but both were still not being recognized by my computer. My phone still charges properly, but I am wondering if the USB port got damaged somehow so that it can't connect to a PC anymore?
pyroshroom said:
I was trying to transfer some files to my phone through a USB cable today, but the phone was not recognized by the PC at all (Even though it was working a week or so ago). I had some issues before with the cable needing to be still in a certain position or it would disconnect from the PC, so I tried using another USB cable which didn't work either (I tested both USB cables with another device, and both cables were working and the other device was recognized by the PC).
I also updated the USB drivers on my PC with the official drivers on the ASUS support page, and tried putting my phone in fastboot and recovery mode, but both were still not being recognized by my computer. My phone still charges properly, but I am wondering if the USB port got damaged somehow so that it can't connect to a PC anymore?
Click to expand...
Click to collapse
uninstall and reinstall the drivers. Ensure that phone is not connected during the process.
also have you upgraded your pc os ? if yes then its a little cumbersome to get the same working...
i changed from stock to cm, it is showing well now ... using RR now
Is your phone encrypted? If so you need to unlock in order for your pc to recognize it.
Thank you both of you for the help, unfortunately, my phone was not encrypted so there was no need to unlock in order for it to be detected. Uninstalling and reinstalling the drivers didn't work, and my PC was already on windows 10 since a few months ago. I would also prefer sticking to the stock ROM for this phone for now since they keep coming out with updates.
In addition, I tried using a USB OTG cable to see if the phone could detect the USB drive and my phone couldn't (it has worked before, and my old Galaxy Nexus could still detect it). I also tried plugging my dualshock 3 into the phone, and it also couldn't be detected (also had worked before).
It looks like it's actually a hardware issue and my only option is to RMA it now. I'll have to do it at a time when I don't need my phone as much or when I am not as busy.
PS: In case anyone else has this issue in the future, quick charging also no longer works
zenfone2 I also experienced that, and I have tried several ways, but remains unchanged. I was dizzy today :crying:
I have the d2spr with OctOS 7.1.1 installed (from April 2017 I think). This rom has been awesome and I have been able to connect via USB and transfer files in the past but now I cannot. When I plug in USB I always get a charging indication on the phone but no evidence of a data connection either at the phone or the PC. I have the USB mode set to MTP but when I plug in the phone it acts as though I have Charging Only selected. Windows device manager shows no activity. There are no UNKOWN devices listed and the PC shows no sign of hardrive or processor activity when I connect the phone. I have tested with 5 different USB cables and three different PC's. They all behave identically. Additionally I have plugged the phone in while in DOWNLOAD MODE and still the behavior is identical. I have fresh samsung phone drivers installed. One of these PC's have seen this phone before the other two have not. I'm beginning to think my micro usb port on the phone has taken a biff but it has always and still does charged perfectly.
I could try a factory reset but that doesn't seem to jive with getting nothing in DOWNLOAD MODE. I haven't loaded ODIN to see if it sees the phone but even without odin loaded it should still load a bunch of devices in device manager.
EDIT: I have also booted into recovery and it also behaves identically when plugged into the PC - no response but it charges
Any ideas? I have searched the forums but no one I could find has this exact issue of absolutely no response from the PC.
Thanks in advance!
I have had this for quite awhile. USB port is done. It's also a very difficult repair. Now I use flashfire instead of Odin because of this. But flashfire doesn't do bootloader and modems are iffy. So only flashfire a version you are already on (nd8, ndc, etc.)
UPDATE: I was able to adjust the usb cable to just the right position for Odin to see it and was able to flash via Odin. The weird thing is no amount of wiggle gets windows to recognized it. Thanks for your response.