LTE always reverting to 3G/H/H+ on ALL custom and all stock roms - OnePlus 3 Questions & Answers

I had LTE for around a month, then out of nowhere, no updates, nothing it disappeared, it's been gone for almost 2 weeks now.
My carrier (O2-UK) says there is no issue, I have literally no idea, I am almost certain it's just Oneplus phones.. but anyone have any info?
As I said, I've tried custom ROM, I've tried all the stock roms clean flashed.

ritchiedrama said:
I had LTE for around a month, then out of nowhere, no updates, nothing it disappeared, it's been gone for almost 2 weeks now.
My carrier (O2-UK) says there is no issue, I have literally no idea, I am almost certain it's just Oneplus phones.. but anyone have any info?
As I said, I've tried custom ROM, I've tried all the stock roms clean flashed.
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The latest update oos3.4.2 has this issue. However, oos3.2.2 didn't have this issue as my LTE was connecting fine in India.

sidagg said:
The latest update oos3.4.2 has this issue. However, oos3.2.2 didn't have this issue as my LTE was connecting fine in India.
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Click to collapse
I've tried all roms, all OOS versions. Same issue.

No one else has this issue?! Saw a few on google but no fixes...

I can say that my phone often sticks to edge when I disable the wifi, it won't switch to 3g/4g unless I enable/disable it. I believe this was not the case with oos 3.2.1, with which my phone came with (only have it for a week now). This also happens with CM13. I think there was a update to the radio in the last oos update, so this might be the reason.

I am currently on OxygenOs 3.2.4 and my Lte seems to work properly. I tested it on a 4g area for about an hour or more and lte sticks with no drop to 3g. I will test it more and report back.

Lownita said:
I can say that my phone often sticks to edge when I disable the wifi, it won't switch to 3g/4g unless I enable/disable it. I believe this was not the case with oos 3.2.1, with which my phone came with (only have it for a week now). This also happens with CM13. I think there was a update to the radio in the last oos update, so this might be the reason.
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I used to have solid good 4G here, now I don't no matter what I do. It isn't a network issue either

Did you double check your data SIM card is set to LTE? I had that setting change to 3g through a weird mix of circumstances. Was miffed I wasn't getting 4g and it turned out my SIM was set to 3g max.

nispen said:
Did you double check your data SIM card is set to LTE? I had that setting change to 3g through a weird mix of circumstances. Was miffed I wasn't getting 4g and it turned out my SIM was set to 3g max.
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I get LTE if I go somewhere else, eg just outside off where I live.
But I had very good LTE where I lived too, inside, outside, then a week or two ago it vanished.

same here always reverting from 3g to 2g biggest issue with this phone
please fix this 1+ we all having hard time with this issue
my 1+3 never stays on 3g or LTE always go back to 2g

Silly suggestion, but are you on the correct APN? My oneplus initially connected on the incorrect APN for my carrier and I wasn't getting LTE, but 3G/H. Once I corrected it, my LTE was constant in the places it should have been.

Works fine for me you probably just getting a stronger h+ signal and it's jumping between mast's

fermata_ said:
Silly suggestion, but are you on the correct APN? My oneplus initially connected on the incorrect APN for my carrier and I wasn't getting LTE, but 3G/H. Once I corrected it, my LTE was constant in the places it should have been.
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Yes I am

TheLoverMan said:
Works fine for me you probably just getting a stronger h+ signal and it's jumping between mast's
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That would make no sense. I had LTE for a solid month sat right at this desk, now, none.

Where I am in the UK we have loads of cell towers around me and it's always jumping about. There is an app that lets you pick what cell tower you want to use, I have forgotten it's name but might be worth a look. Or could be they doing work in your area. Sorry can not think what else it could be

The oneplus 3 and oneplus 2 just don't like LTE, they will find any reason to go to H+/3

Same issue
I am on Three UK, have came from a Galaxy S7 Edge, and that got constant LTE in most areas, now my phone seems to prefer H+ a LOT more than LTE, reverting to it whenever it can, not great, OnePlus really needs to address this issue, wouldn't mind so much if LTE in my area wasn't 75Mbps, compared to 10Mbps on H+

Grudenkles said:
I am on Three UK, have came from a Galaxy S7 Edge, and that got constant LTE in most areas, now my phone seems to prefer H+ a LOT more than LTE, reverting to it whenever it can, not great, OnePlus really needs to address this issue, wouldn't mind so much if LTE in my area wasn't 75Mbps, compared to 10Mbps on H+
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Click to collapse
Same issue, same carrier, same frustration

Put me down for the same issue. With faster battery drain on 3.2.4, as well as random complete "no service" signal loss, for maybe 5 seconds. It's annoying as sin, and very disappointing. OnePlus at least is aware of the issue:
https://twitter.com/OnePlus_Support/status/765659124642222081

Fix
Have found no fix, have reverted to S7 edge, has MUCH better LTE and more reliable signal overall.

Related

Strange Antenna Issue

Today my phone started having some issues.
In places I was supposed to get full coverage and all bars I am know getting only 2 bars...
And in places I was getting 2 bars I get no signal at all !!!
I think it is an Antenna thing. Maybe it is broken, IDK...
What could I do? I have no warranty as I bought this phone 2 months ago in EUA and I live in Brazil...
Thankss
Anyone?? Help??
I've opened my phone and Everything seemed to be clear and OK.
One thing. When I get signal and start using the 3G a lot. The Signal DOES NOT go off.
This is very strange...
liquelt said:
Anyone?? Help??
I've opened my phone and Everything seemed to be clear and OK.
One thing. When I get signal and start using the 3G a lot. The Signal DOES NOT go off.
This is very strange...
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Have you tried flashing the latest radio for the nexus? New ones were released recently for the .9 and .10 radios for verizon nexuses. I do not have knowledge of the gsm radios though.
Tempest228 said:
Have you tried flashing the latest radio for the nexus? New ones were released recently for the .9 and .10 radios for verizon nexuses. I do not have knowledge of the gsm radios though.
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Click to collapse
I am not on verizon.
I am using i9250UGLH1 radio.
Where can I get this .10 radio?
Thanks.
I'm also having the same issue. I have a maguro yakju variant galaxy nexus. I'm getting only 1-2 bars and have no warranty as I got it from ebay, gps is also showing problems, but the phone came in new sealed condition. Please let me know if there's a fix to this
It seems to be an Power Amplifier issue. I am gonna put in a Repair Store and they are going to try to fix my phone.
I am going to keep updating this too with the progress.
Thaaankss
What were the dbm stats? Your signal bar never tells the truth unless there is no service at all.
the signal bars are responing to dbm status.
I am checking both on the same time and I didnt get any anomalies betweent them...
I just put the phone to work in a place near home and they said it was an Power Amplifier issue and they're going to try fixing it.
Thanks.
I have exactly the same problem but my phone has only dealer warranty. Is there any chance to fix this through software?
If you have this exact same issue you cant fix it through software, because its an hardware problem...
It should be an hardware thing, if it isn't I don't know what else I could do.
Just updating...
My phone is now working. They changed the PA ( power amplifier) and now I have normal signal!
BUT, I am having two issues.
When I select "only use 2g networks" the phone than changes to edge and connects. When I deselect the 2g option the phone reconnects but it keeps on 2g. It does not switch to 3g...
I have to reboot the phone/radio.
AND,I am not getting 4G HSPA+ anywhere! Only HSDPA...
ANYONE????
Today I also have noticed problems with connection. I've very fresh GNx, had it with me at the office since Monday but today whole day was on GPRS. I thought it is an issue from the GSM network but after coming home where 3G should fly (and it does on Motorola Defy) my GNx was still on GPRS.
But when I make a call the data connection returns to 3G and some time after switches back to 2G.
If I leave phone somewhere where is better coverage it keeps 3G.
Meanwhile my Defy has 3G everywhere.
Shall I sent the GNx back to Amazon?
QDT said:
Today I also have noticed problems with connection. I've very fresh GNx, had it with me at the office since Monday but today whole day was on GPRS. I thought it is an issue from the GSM network but after coming home where 3G should fly (and it does on Motorola Defy) my GNx was still on GPRS.
But when I make a call the data connection returns to 3G and some time after switches back to 2G.
If I leave phone somewhere where is better coverage it keeps 3G.
Meanwhile my Defy has 3G everywhere.
Shall I sent the GNx back to Amazon?
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Click to collapse
Man,
If you are in warranty you should return your phone for them to fix/change...
Try changing radios before doing that. It can be software related!
liquelt said:
Man,
If you are in warranty you should return your phone for them to fix/change...
Try changing radios before doing that. It can be software related!
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I'm on the same radio since beginning. And the same ROM was while phone kept 3G and now, when it is loosing it.
However, I wonder how much the network could influence the situation.
I've left overnight Nexus and Defy on the strongest coverage point and in the morning GNx was still at GPRS while Motorola switched from 3G down to GPRS.
I'm getting paranoid (and not talking about ROM). Restored phone clean via fastboot to factory state. Will be watching it over weekend and then decide what to do.
8 hrs later.
Phone kept weird for few hours at work and now flies with full range 3G. Also at home where yesterday it was switching to 2G.
I bet this was Vodafone way to thank me for cancelling my contract.
Gonna keep it at pure stock for an hour or two and then will change to some custom ROM... Maybe.
Updating again.
I've been testing my phone with the new "Power Amplifier" and now I can use my phone regularly.
The problem is... The phone does not support anymore the frequency of 850Mhz neither 3G or 2G.
I THINK they have put a PA that does not amplify this frequency.
My carrier uses: 2G:900/1800 3G:850/2100 3.5G(HSPA+):850Mhz mostly
So I understood why in some places I dont have any 3G coverage and in almost all places I can't get HSPA+ speeds.
Am I correct? Does the PA has to do w/ all this frequency thing?

[Q] LG G3 Three UK Signal Dropping

Hi all,
Is anyone else experiencing terrible signal on Three UK? My dad just got his G3 and compared to his Nokia 925 signal on Three is atrocious, and seems to drop in an out constantly?
Anyone else experiencing the same?
Not on 3 but I'm on ee (T-Mobile) and I have some prob outs at times that I found has been bit strange but most the time I have great signal.
I am on Three, had no signal concerns at all except in areas of weak signal. The phone doesn't seem great at maintaining a connection when signal is weak, whereas other phones might stay with 1 bar this drops to none, but otherwise signal is as good as can be expected.
No problems here
Sent from my LG-F400L
I have had this problem on 3 UK. I found that going into network settings and choosing the network mode without LTE stopped it from happening! Any idea why this may be anyone? Do we have defective units?
Matt
The g3 is just very slow at finding signal when its lost signal - what is happening is you are losing signal (even if just a split second), any other phone would probably instantly reconnect but the G3 seems slow - this is all software based (well, radio firmware) and can be fixed (and word on the street is that it will be fixed in the next, August, release).
Lennyuk said:
The g3 is just very slow at finding signal when its lost signal - what is happening is you are losing signal (even if just a split second), any other phone would probably instantly reconnect but the G3 seems slow - this is all software based (well, radio firmware) and can be fixed (and word on the street is that it will be fixed in the next, August, release).
Click to expand...
Click to collapse
Thanks for the info, I won't be sending this off any time soon then! Also thanks for your unroot and chromecast volume fix guides they have been very helpful.
Wouldn't enabling fast dormancy help to find the signal quicker if it loses it?
I have also seem a connection problem on three in the UK. I figured switching off lte stopped it happening so much but then again I get 4G free and three tell me I have good signal strength for it so it seems silly to turn it off. Having said that I haven't seen it pop up once yet. Anybody tell me what the signal icons are on the G3, I have only had H so far? Cheers
Sent from my LG-D855 using XDA Free mobile app
stigslim said:
I have also seem a connection problem on three in the UK. I figured switching off lte stopped it happening so much but then again I get 4G free and three tell me I have good signal strength for it so it seems silly to turn it off. Having said that I haven't seen it pop up once yet. Anybody tell me what the signal icons are on the G3, I have only had H so far? Cheers
Sent from my LG-D855 using XDA Free mobile app
Click to expand...
Click to collapse
I haven't seen the 4g logo yet either as I live away from any LTE areas, I've seen H and H+, 4g will show up as either LTE or a 4g symbol so I assume that your phone isn't connected to LTE/4g if you haven't seen either of those
Yep that's what I figured. Tweeted three cs but didn't seem to get much help. Thought maybe it's because I'm a SIM only customer. But I have checked there website and to all intents I should be connecting. 4G is good on my area. Not sure what else to try?
Enable fast dormancy for the 3 network. 4G works great on 3 in cities where it is supported.
How to enable fast dormancy? Website gives my area a good signal. I don't even get H+ which I did with my galaxy s3.
stigslim said:
Yep that's what I figured. Tweeted three cs but didn't seem to get much help. Thought maybe it's because I'm a SIM only customer. But I have checked there website and to all intents I should be connecting. 4G is good on my area. Not sure what else to try?
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Have you tried the options when you enter 3845#*855# into the phone ? I had to use this as I was not getting LTE. See here for more info http://forum.xda-developers.com/lg-g3/general/mod-root-activate-lte-g3-t2819387
The option its already in my network settings menu and switched on. Are these different? Just can't put my finger on it.
I am having the same issue with my LG G3 on Three, the signal is much worse than my galaxy S3. Drops out randomly in my house and then takes ages to get a signal again.
Wondering whether to send it back our not as a phone with bad reception is kind of pointless! Anything perhaps fixable with a new firmware for the radio?
Yep exact same issues. Hoping it's not the phone (bought it myself not from three) really like it and Up to now three was great ? gutted.
It seems the phone either had really good or really bad reception. In poor area's it's quite flaky and can drop out easily when moving between rooms or even how you hold it.
If the reception is good you can get some great speeds on 4G though. Hoping they fix the issues with low signal strength soon as it's quite annoying.
Had a text from three saying they were going to fix my issue within the next seven days. Not picked up a 4g signal at all yet. So watch this space.
I also had problems with signal. I got a replacement SIM & that seems to have improved matters.

[Q] Data service iffy on LTE - phone or Straight Talk issue

Hi,
I've been having data issues with my HTC ONE M8 on Straight Talk for the past couple of weeks. the data service for some reasons got really iffy. before everything was absolutely fine. now sometimes I cannot access data at all, sometimes something is working and something doesn't.
when the data doesn't work:
- most of websites are not reachable
- google.com seems to work normally
- google maps might work; sometimes very slow, sometimes not working at all
- ookla speedtest won't start, but if I set a fixed server it might work
- facebook.com might work in the browser but the app doesn't work
- refreshing the page seems to help
on WI-FI I have absolutely no problem. everything works fine.
phone and txt messages work without problems.
on 3G (HSDPA) everything seems to work fine. I see problems when on LTE.
anybody has the similar issues?? any suggestions?
many thank!!
I am having the exact same issue! So frustrating, I don't want to use 3g if we should be on "Full speed 4G LTE for up to 3GB"!
tried so many different APN's, no luck can't get over 2.5mbps with any of them
I would be happy with anything that works right now. the service is just NOT WORKING. I am paying for a service that doesn't work and that's not acceptable.
I opened a case with the help desk; useless. I was talking to people who don't understand the basic concepts of networking. made me add a proxy to the APN; no difference at all.
then I put a complain on Twitter and got some other people "helping" via email. at least they asked for the address of where I am always having problems; hopefully, they check out the service at the antenna. I think it's not a BTS (antenna) issue but something related to their proxy, firewall or network gateway since google.com works without problems!
I talked to a friend of mine who has StraightTalk as well and he said that he had the same issue last year!
I had the exact same issue with Net10 it is so annoying and unacceptable =(
Have you tried calling straight talk a call
U can try this from what I know ur phone gets chooses the strongest signal tower example u are around 3G tower it has a 9/10 signal and the 4g tower is a 6/10 strength it goes with the 3g hope this helps in ur dial pad dial *#*#4636#*#* then Phone Information....Scroll down a little bit to Set preferred network type. I was able to lock in LTE only doing this and gave me the fastest signal on my device hope with works for u. If u can post ur original settings before u change to lte option only on this post so u can always revert to ur original setting good luck.
SOEBOMB said:
U can try this from what I know ur phone gets chooses the strongest signal tower example u are around 3G tower it has a 9/10 signal and the 4g tower is a 6/10 strength it goes with the 3g hope this helps in ur dial pad dial *#*#4636#*#* then Phone Information....Scroll down a little bit to Set preferred network type. I was able to lock in LTE only doing this and gave me the fastest signal on my device hope with works for u. If u can post ur original settings before u change to lte option only on this post so u can always revert to ur original setting good luck.
Click to expand...
Click to collapse
if I lock it to 3G it actually works well. I will try your suggested settings.
on another note I wonder if it's an issue with the phone radio implementation. my Nokia/Windows phone sees LTE very very slow but it doesn't stop working completely.
xmkgenzo said:
if I lock it to 3G it actually works well. I will try your suggested settings.
on another note I wonder if it's an issue with the phone radio implementation. my Nokia/Windows phone sees LTE very very slow but it doesn't stop working completely.
Click to expand...
Click to collapse
Hmmm Idk but anything's worth a try what settings do u have it on already?
if I put it on GSM/WCDMA (so no LTE) data works fine in 3G.
and if I do a speed test in 3G it gets about 5Mbps in download vs 1, 2 or 3 Mbps when LTE works (ZERO otherwise)
The exact same thing started happening to me two or three weeks ago. More often than not, the LTE connection simply doesn't work, and when it does, it's excruciatingly slow (anywhere from 0.01 to 2.50 mpbs, and usually less than 1.00). Do you guys have AT&T or T-Mo sims? I'm starting to wonder if going to Cricket would solve the problem, but since I'm running an AT&T sim, I'm not sure if anything would change since it's on the same network.
Straight Talk support is worthless... they think a factory data reset will fix it, when it's clearly a network issue. I just told them to stop right there and started troubleshooting myself. That's a good tip about dialing *#*#4636#*#* and turning off LTE that way. It seems like that is where the issue lies - I'm having good luck with HSPA; it's slower than LTE should be, but at least it works. It'll do as a stopgap through the end of my billing cycle, at which point I can decide whether to go somewhere else or get by on HSPA until they fix whatever the problem is.
SOEBOMB said:
U can try this from what I know ur phone gets chooses the strongest signal tower example u are around 3G tower it has a 9/10 signal and the 4g tower is a 6/10 strength it goes with the 3g hope this helps in ur dial pad dial *#*#4636#*#* then Phone Information....Scroll down a little bit to Set preferred network type. I was able to lock in LTE only doing this and gave me the fastest signal on my device hope with works for u. If u can post ur original settings before u change to lte option only on this post so u can always revert to ur original setting good luck.
Click to expand...
Click to collapse
spinninbsod said:
Have you tried calling straight talk a call
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Click to collapse
tried and on pure LTE it simply doesn't work. the only way is to set GSM/WCDMA and it goes at 3G speeds but at least it works.
the funny part is that Google.com always works, whatsapp works, googleplay works. so it seems a problem with throttling or filtering to me.
spinninbsod said:
Have you tried calling straight talk a call
Click to expand...
Click to collapse
yes. completely incompetent. asked for a supervisor; no way to speak to one.
I posted on Twitter and ST got back to me asking to send them an email. I did. 10 different people sending me emails with conflicting actions.
insanely frustrating.
spinninbsod said:
Have you tried calling straight talk a call
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Click to collapse
bushpilotwannabe said:
The exact same thing started happening to me two or three weeks ago. More often than not, the LTE connection simply doesn't work, and when it does, it's excruciatingly slow (anywhere from 0.01 to 2.50 mpbs, and usually less than 1.00). Do you guys have AT&T or T-Mo sims? I'm starting to wonder if going to Cricket would solve the problem, but since I'm running an AT&T sim, I'm not sure if anything would change since it's on the same network.
Straight Talk support is worthless... they think a factory data reset will fix it, when it's clearly a network issue. I just told them to stop right there and started troubleshooting myself. That's a good tip about dialing *#*#4636#*#* and turning off LTE that way. It seems like that is where the issue lies - I'm having good luck with HSPA; it's slower than LTE should be, but at least it works. It'll do as a stopgap through the end of my billing cycle, at which point I can decide whether to go somewhere else or get by on HSPA until they fix whatever the problem is.
Click to expand...
Click to collapse
I have ST on AT&T.
a friend of mine with iPhone 6 down in Newport has no problems. he sent me screenshots of speed test at 15Mbps.
I really wonder if it's some radio firmware issue...
Ironically, I ran into something very like this too recently....I was on an at&t straighttalk sim...lte had been OK prior to me updating to 4.4.4. It was never spectacular, but it was, at least, lte speeds. After the update I noticed it had become really sketchy...just as described, pretty much; even when mine worked it was trash. 3g was much better and totally stable. I thought it might be the update, but long story short, it wasn't. I inserted a friend's sim from tmobile and got full lte with no issues.
Now, in my case, I had been using a shaved down microsim rather than a nano sim, so I thought, maybe that's the issue. I noticed when ordering the new one, the tmobile one actually said htc m8 compatible on the page(plus my friend's legit tmobile sim got good signal and lte so I thought that's a good basis for comparison). Got the new one, put my number on it, and voila! I'm getting on average 20mbps lte. And it's very consistent too. So now I'm on the tmobile straighttalk sim and everything is fine.
Anyways, it's only $7 with free overnight shipping, so that's something easy to try. This wouldn't be the first time a new sim fixed all sorts of weird data problems with straighttalk either. I've been on with them for several years now and this is probably my 4-5th sim I've had to get for various reasons.
So, anyways, your mileage may vary but that fixed it for me. Hope it helps.
gokun said:
Now, in my case, I had been using a shaved down microsim rather than a nano sim, so I thought, maybe that's the issue. I noticed when ordering the new one, the tmobile one actually said htc m8 compatible on the page(plus my friend's legit tmobile sim got good signal and lte so I thought that's a good basis for comparison). Got the new one, put my number on it, and voila! I'm getting on average 20mbps lte. And it's very consistent too. So now I'm on the tmobile straighttalk sim and everything is fine.
Click to expand...
Click to collapse
it seems ST on T-mobile is not having the same issues as ST on AT&T. the problem is that T-mobile coverage is not so good in my area.
I tried my phone in a different location (400 miles away) and had the same issues.
I've done some more testing.
it is really weird that Google.com works flawless while any other site seems not to work.
activating "save data usage" in Chrome seems to help. however it doesn't solve the problem. sometimes pages needs to be reloaded a few times.
even when LTE works, the OOKLA speed test gives me 2Mbps in dowload and 5-6Mbps in upload. so no matter what, I am better off with 3G.
I found an interesting thread here on XDA. I am not rooted at the moment and can't try.
<<
If you are rooted there is simple FIX, simple disable FD8 (Fast dormacy 8)
ro.ril.enable.r8fd=1
ro.ril.enable.pre_r8fd=1
Change both to =0 and issue will be fixed.
If your not rooted only fix is to keep HotSpot enabled than data connection wont break.
>>
I tried the hotspot trick but it doesn't work for me
Sorry to bump an old thread, but I just wanted to give a brief update. My LTE issues with Straight Talk went unresolved for about 6 weeks despite multiple conversations with customer service. I experienced this in Raleigh, NC, Greensboro, NC, and Virginia Beach, VA. Then for Thanksgiving, I went to New York City and New Jersey (the part just outside of Philly), where all data connections were unreliable. Yes, that means 2G, 3G, HSPA, and LTE were all spotty at best the entire time.
I ran out of patience after that, and since my billing cycle was ending on 12/4, I switched to Cricket when I got home. As soon as I popped in the Cricket sim card, everything started working flawlessly again. Cricket does limit you to 8 mbps down, but that's good enough for my purposes. The issue, if it's still going on, is with Straight Talk and not the phone.
Lollipop Fixed the Issue on my HTC M8
Hey all,
I've been following this thread as I too had issues with LTE on my HTC M8 using StraightTalk. When I first got my phone, it worked perfectly with LTE on ST. Then I ran the OS update that was released sometime near November. That's when I noticed the problems. I could run a search on Google but any webpage I would try to connect to would not load. The phone would hang and eventually time out. Your instructions to turn off LTE was great help. Pages load perfectly provided LTE is not used. I was getting really frustrated and you kept me from throwing my phone at a wall. Thanks for that.
So that brings me to this post. I updated my phone to Lollipop this morning. Thought I'd give turning LTE back on and bam.... works perfectly. I've been testing it all morning and so far, all pages load really fast. I will keep an eye on it for a while and post any updates but thought I pay it back a bit with the good news since you guys helped me.
Thanks again.
AC
thank you for sharing!!
trying to upgrade to Lollipop. unfortunately I am having an issue with the recovery (flashed from TWRP to a stock that doesn't work with the OTA and can't flash any other recovery -not sure what's wrong).
when I solve this issue and able to upgrade to Lollipop I will share my LTE test results

Awful LTE signal after update

I have an unlocked 10 running on T-Mobile US. I previously had no problems at home with a 4G LTE connection. But after updating to 1.53.617.5 this week, my LTE signal at home has completely disappeared on me. What's worse, the phone shows full bars, and won't drop to a slower connection. I have to manually switch to 4G/WCDMA (Auto) and use the slower 4G connection, which I presume is HSDPA.
Is anyone else experiencing the same problem? I even did a factory reset, but it didn't help whatsoever.
Between this and the weak Wi-Fi, I'm starting to have second thoughts about this phone.
djbutter said:
I have an unlocked 10 running on T-Mobile US. I previously had no problems at home with a 4G LTE connection. But after updating to 1.53.617.5 this week, my LTE signal at home has completely disappeared on me. What's worse, the phone shows full bars, and won't drop to a slower connection. I have to manually switch to 4G/WCDMA (Auto) and use the slower 4G connection, which I presume is HSDPA.
Is anyone else experiencing the same problem? I even did a factory reset, but it didn't help whatsoever.
Between this and the weak Wi-Fi, I'm starting to have second thoughts about this phone.
Click to expand...
Click to collapse
My LTE and wifi signal are slightly weaker on the 10 than what I'm used to seeing. Also on Tmo US. My LTE drops when I'm not upstairs lol. I took the ota when I first started up the phone so I can't speak for the other version.
Alarand said:
My LTE and wifi signal are slightly weaker on the 10 than what I'm used to seeing. Also on Tmo US. My LTE drops when I'm not upstairs lol. I took the ota when I first started up the phone so I can't speak for the other version.
Click to expand...
Click to collapse
Does it stay on LTE even though you have no reception? Mine does, and it also shows full bars.
djbutter said:
Does it stay on LTE even though you have no reception? Mine does, and it also shows full bars.
Click to expand...
Click to collapse
Yeah mine doesn't do that. Switches to 4g
Have you tried doing a factory reset?
Maybe try wiping the cache partition? Check the "weak Wi-Fi signal" thread for directions on how to perform it. Just a suggestion.
StilsonCanyon said:
Maybe try wiping the cache partition? Check the "weak Wi-Fi signal" thread for directions on how to perform it. Just a suggestion.
Click to expand...
Click to collapse
I just tried wiping the cache partition. No dice.
I installed the OpenSignal app to see what's going on. It seems that the phone is locking onto a cell tower that's many miles away (in the middle of a river!), instead of many LTE cell towers that are only a block away from me. This makes no sense. It also indicates full reception.
The latest update definitely messed something up. Perhaps it's related to the "Wi-Fi stability enhancements".
unlocked htc 10 on tmobile. getting only 0-1 bars in my house . texts dont send and occasional dropped calls at various times. what could be the problem?
chchom22 said:
unlocked htc 10 on tmobile. getting only 0-1 bars in my house . texts dont send and occasional dropped calls at various times. what could be the problem?
Click to expand...
Click to collapse
I have this problem as well, spoke to T-Mobile and of course they tried to blame it on the phone saying that they cannot guarantee that an unlocked phone will work with their network. I proceeded to tell them that the phone was listed as fully compatible with T-Mobile's LTE network they had no answer. I know it's not a solution at all but I'm on T-Mobile's prepaid service so at the beginning of next month just before I need to make a payment I'm switching to AT&T to see if that is any better
I'm somewhat disappointed and I really don't know if I should return the phone or not
Mark112887 said:
I have this problem as well, spoke to T-Mobile and of course they tried to blame it on the phone saying that they cannot guarantee that an unlocked phone will work with their network. I proceeded to tell them that the phone was listed as fully compatible with T-Mobile's LTE network they had no answer. I know it's not a solution at all but I'm on T-Mobile's prepaid service so at the beginning of next month just before I need to make a payment I'm switching to AT&T to see if that is any better
I'm somewhat disappointed and I really don't know if I should return the phone or not
Click to expand...
Click to collapse
im in chicago suburbs, you? man also considering the same thing =(
Mark112887 said:
I have this problem as well, spoke to T-Mobile and of course they tried to blame it on the phone saying that they cannot guarantee that an unlocked phone will work with their network. I proceeded to tell them that the phone was listed as fully compatible with T-Mobile's LTE network they had no answer. I know it's not a solution at all but I'm on T-Mobile's prepaid service so at the beginning of next month just before I need to make a payment I'm switching to AT&T to see if that is any better
I'm somewhat disappointed and I really don't know if I should return the phone or not
Click to expand...
Click to collapse
While I do think the 10 doesn't get a signal as strongly as other phones do (my S6 was great), I think the latest firmware (1.53) has impacted reception for the worse.
Wait till HTC release T-Mobile RUU , you can change your mid, cid to tmo and flash it.
epsix said:
Wait till HTC release T-Mobile RUU , you can change your mid, cid to tmo and flash it.
Click to expand...
Click to collapse
I shouldn't have to flash the phone to get it to work. Also, the purpose of getting the unlocked version was to have a carrier-free phone.
The more I use this phone, the more I notice that LTE connectivity is screwed up. It likes to lock onto the wrong cell towers that offer no reception (but still display full bars).
What's interesting is that when I turn on Wi-Fi, the phone locks onto the correct cell towers.
Forget the camera; HTC needs to resolve all these radio connectivity issues!
djbutter said:
I shouldn't have to flash the phone to get it to work. Also, the purpose of getting the unlocked version was to have a carrier-free phone.
The more I use this phone, the more I notice that LTE connectivity is screwed up. It likes to lock onto the wrong cell towers that offer no reception (but still display full bars).
What's interesting is that when I turn on Wi-Fi, the phone locks onto the correct cell towers.
Forget the camera; HTC needs to resolve all these radio connectivity issues!
Click to expand...
Click to collapse
I agree the purpose of getting the unlocked phone was to not have to have a carrier branded device. I noticed that as well with the phone connecting to be incorrect tower. It really is frustrating because I've already started paying for my phone so I don't want to have to return it, I like all aspects of it physically but something has to be done about this reception. I used to get 4 to 5 bars and now I'm lucky if I get two
This is really ridiculous, I've only had my phone off the charger for just over an hour and I've used 10% of battery. I don't keep Wi-Fi on all the time I only had to turn it on to use Wi-Fi calling because my signal is so bad, HTC really needs to do something with the radios in this phone because the poor cell signal is just killing my battery life. Is anybody experiencing this same problem?
Here's a screenshot
Mark112887 said:
This is really ridiculous, I've only had my phone off the charger for just over an hour and I've used 10% of battery. I don't keep Wi-Fi on all the time I only had to turn it on to use Wi-Fi calling because my signal is so bad, HTC really needs to do something with the radios in this phone because the poor cell signal is just killing my battery life. Is anybody experiencing this same problem?
Here's a screenshot
Click to expand...
Click to collapse
You have a massive wake lock. Your issue doesn't reside with the radio.
DoctorB0NG said:
You have a massive wake lock. Your issue doesn't reside with the radio.
Click to expand...
Click to collapse
ok how do i stop that?
Mark112887 said:
ok how do i stop that?
Click to expand...
Click to collapse
Root your phone and then install better battery stats or gsam or any other utility that can show you specific wakelock stats and info. From there you can use that info to track down the specific wakelock.
DoctorB0NG said:
Root your phone and then install better battery stats or gsam or any other utility that can show you specific wakelock stats and info. From there you can use that info to track down the specific wakelock.
Click to expand...
Click to collapse
nothing I can do if I don't want to root?
Mark112887 said:
ok how do i stop that?
Click to expand...
Click to collapse
Perhaps it's an app that's draining your battery.
I found that the Wi-Fi activity stat is wrong. Even on airplane mode, my 10 says that Wi-Fis active.

Question Horrible signal connectivity?

Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
Me to
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
leafar1606 said:
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
Click to expand...
Click to collapse
I also have to occasionally switch on/off airplane mode when the phone cannot connect to the internet from time to time
i agree, terrible signal problems, all time. I`ll try to reset all network settings
for me it`s a disrespect from google to treat all final user like beta tester
Same here. Super slow connection even in areas with towers close by.
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
I think this can be solved downgrading to android 12.1 dev you can downgrade to android 12.1 without downgrade bootloader it's safe and don't brick your device because it's a android 12 that runs over android 13 bootloader. Keep in mind that this will erase your data permanently! Do a backup before do it
This has been happening since the phone came out. This is due to the old modem they are using from Samsung. There is no fix.
My coworker has this happen with his 6 Pro, while my 6 is perfect ironically. He has verizon, I got tmobile. He has to leave the store to make a call, but I don't. This has been for the last 6 months though
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
TonikJDK said:
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
Click to expand...
Click to collapse
Yup! It's crazy and makes me wary of staying with the Pixel line
kevinireland11 said:
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
Click to expand...
Click to collapse
P6P has better signal than the S22 Ultra? lol #troll
Visera said:
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
Click to expand...
Click to collapse
Had the phone sent away to Google for repairs as the issue ended up happening when I was showing my provider. Got it back and Google said there were "no issues" with it and they couldn't replicate it with either SIM type. Either they put out a hotfix or it magically went away, but I'll see how it goes after using it again.
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
arsradu said:
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
Click to expand...
Click to collapse
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
HipKat said:
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
Click to expand...
Click to collapse
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
p51d007 said:
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
Click to expand...
Click to collapse
Oh Battery life for sure. HUGE difference!

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