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Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
I can tell you that Samsung wouldn't honour warranties for UK customers who had bought the grey-imported SLCD version of the Nexus S.
OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
they will not warrant any phone purchased else where
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
nyijedi said:
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
Click to expand...
Click to collapse
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
BiGMERF said:
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
Click to expand...
Click to collapse
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
oscillik said:
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
Click to expand...
Click to collapse
im talking here in the U.S....
BiGMERF said:
im talking here in the U.S....
Click to expand...
Click to collapse
ohh i forgot, the US is special...
oscillik said:
ohh i forgot, the US is special...
Click to expand...
Click to collapse
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
BiGMERF said:
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
Click to expand...
Click to collapse
yeah...which you would've thought would apply to the SLCD version of the Nexus S...but it didn't.
http://en.wikipedia.org/wiki/Nexus_s#History_and_availability
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
now as for uk stores some will handle this for you such as clove in that case you contact clove and they help you with the RMA process
i find it kinda strange no one has had to do this before or just says no warranty :\
having said that they will not honor the usual user damage instead you will have to pay to get that fixed (ie water damage or negligence)
noobdeagle said:
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
Click to expand...
Click to collapse
Thanks for sharing this. This is good news, as I just want to be assured that if something w/ the phone goes bad, I'll have somewhere to send it to be repaired.
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Bigsam411 said:
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Click to expand...
Click to collapse
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
mstyle88 said:
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
Click to expand...
Click to collapse
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Man_Utd said:
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Click to expand...
Click to collapse
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
I checked out Bell and Virgin. Both have specs of the phone and they both have the frequencies necessary for Tmo US. Check it out (I would post the link but I'm too new).
I remember someone saying Canada ditched CDMA awhile ago.
I emailed Squaretrade and while I didnt get an exact answer, it sounds like if you are a UK customer buying from one of these establishments then you can buy a warranty and be covered. I didnt ask about US stores like Negri or Expansys. I'll send the question to them and report back.
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
That statement is incorrect, bell and virgin are no longer using CDMA, i am a customer with bell and all new phones now use sim cards on the gsm network.
neok44 said:
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Click to expand...
Click to collapse
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
From what I've heard if you purchased your phone from expansys-usa then all you need to do is send your phone to them and they will send it to Samsung for repairs. That's the reason I bought it from them.
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
If you bought from Handtec, they also said that you can send the phone back to them and they'll take care of the warranty process w/ Samsung UK as well, although it's obviously a little more costly to send to them than to Expansys-USA.
wrayrb said:
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
Click to expand...
Click to collapse
Good idea, I'll try compiling what I find either this afternoon or the weekend.
I bought mine from Expansys USA and they honor the one year Samsung manufacturer warranty. Just send it to them if there is an issue and they will send it to Samsung for repairs or warranty replacement. Yes, you may have to wait longer to get the phone back, but you still have a year warranty, and it's better to have this lovely device in my hands now than to wait until who knows when for the US to stock this officially somewhere. Go with Expansys, they shipped out right away and they know their products. Just my two cents.
nyijedi said:
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
Click to expand...
Click to collapse
well thats good. i remember when i first got my Nexus One and the devs made it very clear that once you unlocked there was no going back, at the time.
If you buy "Grey Market" it is a roll of the dice---NO Warranty
mstyle88 said:
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
Click to expand...
Click to collapse
If you happen to buy a Samsung product from a Grey market dealer they will give you nothing but a cold shoulder...period. I bought a S5 2 months ago on EBay and it shot craps and the seller (some jerks in Houston Texas just say screw you) and when I called Samsung USA they basiically were nice until they found out it wasn't and "official" USA import. I now own a $600 brick. The "international warranty is in Farsi, so you can imagine I won't be sending it back to Iran for service.
http://www.androidcentral.com/gsm-samsung-galaxy-nexus-launch-regional-carrier-i-wireless-march-21
A regional carrier in Iowa will be selling it. Anyone waiting for a GN with a U.S. warranty, your wait is over.
Sent from my Galaxy Nexus
Does this mean some sort of US support for the rest of us? Meaning if we had to call in Samsung regarding the GSM galaxy nexus the phone agent will finally have a script to read to us?
Hopefully we can get repairs done in Samsung US service centers too.
Sent from my Galaxy Nexus using Tapatalk
I highly doubt they will offer any international Nexus owners repair services...even for a fee. This has been my only consideration of selling mine and waiting for a more local option because I have no options should the worst happen.
Sent from my Galaxy Nexus using xda premium
There's a few cellphone repair companies that could fix something that goes wrong with gnex. However I agree that not having an official service center being able to look at the phone in the US is big downside.
Sent from my Galaxy Nexus using Tapatalk
has anyone called them to see if they offer the phone unlocked, off contract?
in my Country Puerto Rico The Phone Released On January Via Claro Carrier and PR it's territory in USA why to late to USA
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
lazaro17 said:
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
When I sent my Nexus S in for warranty repair I was never asked for a receipt (good thing, because I bought the phone used). However, the model number is probably different if the phone was imported.
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
I wonder if the model number is the same as Canada - i9250M?
And more importantly, are there new radios that come with the U.S. model?
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
nathan118 said:
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
Click to expand...
Click to collapse
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
ragnarokx said:
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Just spoke to a level 2 phone agent at Samsung Wireless US. The phones iwireless are selling are actually imported as well so they technically do not have US warranty. Any repairs or defects you might have will be done through iwireless, I'm assuming they'd have to swap it out or mail back to country of origin.
So we still have zero US support on galaxy nexus. I'm still trying to get my earpiece speaker fixed and they don't even have the part for it.
Hello, How are you?
Please, Does someone know any news about Galaxy Nexus GSM version availability in USA?
Is it safe to order it online at Expansys?
Thanks
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
699, lol? seriously?
Already threads on this. The price is ludicrous.
I work for this company and yes it's the same one.
I can't believe how much attention we have been getting. We are a small regional carrier and I understand we are the first here to get GSM version but I was surprised how many android sites had posted about our company selling the phone.
The phone is nice but it's getting old fast and I think it's overpriced. I will actually be sticking to my AOSP sensation...dual flash, 8mp camera, sd card slot, yum.
nathan118 said:
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
I bought mine back in January from Fry's Electronics in store. Not sure how the warrany works with them but I had a problem with the one I bought and took it back to the store where they swapped it out for another one (new in the box) after verifying that it was a manufacturing defect.
Just spoke to a level 2 phone agent at Samsung Wireless US. The phones iwireless are selling are actually imported as well so they technically do not have US warranty. Any repairs or defects you might have will be done through iwireless, I'm assuming they'd have to swap it out or mail back to country of origin.
So we still have zero US support on galaxy nexus. I'm still trying to get my earpiece speaker fixed and they don't even have the part for it.
Its a small local carrier to me so they will handle defective ones just like any US carrier. They'll swap it out for a refurb and exchange it with Samsung.
Sent from my Galaxy Nexus using xda premium
player911 said:
Its a small local carrier to me so they will handle defective ones just like any US carrier. They'll swap it out for a refurb and exchange it with Samsung.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Not if they are importing the phone as posted above you. They would have to send the phone to another country for warranty repairs, unless they refurbish phones themselves. If you get a phone from them make sure you have a backup phone for the month it will be away getting repaired.
Sent from my Galaxy Nexus
Geez...what a rip off then for $700! The waiting continues...
nathan118 said:
Geez...what a rip off then for $700! The waiting continues...
Click to expand...
Click to collapse
For what? Phone is for sale all over the internet.
martonikaj said:
For what? Phone is for sale all over the internet.
Click to expand...
Click to collapse
For the phone to go on sale in the US and for Samsung USA to offer support. Have you not been paying attention?
Hey guys, since I didn't find any relevant threads so I am starting a new one. If you do find a similar one, guide me to it and pardon my ignorance.
I want to ask two questions.
1. What is the price on the $350 Galaxy Nexus from Google Play with Taxes + Shipping?
2. What is the Warranty one gets on the phone if one buys from Google Play?
I read the following in the Galaxy Nexus review section on Amazon here.
4. You still can't buy the GSM version with a Samsung USA warranty... but if you buy it from a reputable international retailer they will broker your international warranty claims, or you can get it with a 3rd-party USA warranty from such as Newegg. Maybe one day you will be able to get the GSM version with a Samsung USA warranty, but I'm starting to lose hope. I even tried contacting Samsung USA support but they won't touch the i9250 for repairs, even if you're willing to pay
Click to expand...
Click to collapse
Someone please enlighten me on these issues. Thanks.
I recently bought Nexus a week back.. it was $ 381 including tax and shipping....
As of warraty, i never care for one.. as i am going to root it...
mac4rfree said:
I recently bought Nexus a week back.. it was $ 381 including tax and shipping....
As of warraty, i never care for one.. as i am going to root it...
Click to expand...
Click to collapse
Yes, I will of course root and tweak my Galaxy Nexus, but what bothers me, from the aforementioned quote, is; if there is a hardware problem Samsung will not even consider touching it, be it a paid service.
ech419 said:
Hey guys, since I didn't find any relevant threads so I am starting a new one. If you do find a similar one, guide me to it and pardon my ignorance.
I want to ask two questions.
1. What is the price on the $350 Galaxy Nexus from Google Play with Taxes + Shipping?
Click to expand...
Click to collapse
Depends on your state's sales tax.
2. What is the Warranty one gets on the phone if one buys from Google Play?
Click to expand...
Click to collapse
1 year manufacturers.
Cost with Tax and Shipping/Warranty
Just bought mine today. $386.46 with tax and shipping. As for the warranty I have no idea. The Play store just says to read the warranty card that comes with the device. But I'll probably Unlock the Bootloader and Root as soon as I get it.
rdw55a said:
Just bought mine today. $386.46 with tax and shipping. As for the warranty I have no idea. The Play store just says to read the warranty card that comes with the device. But I'll probably Unlock the Bootloader and Root as soon as I get it.
Click to expand...
Click to collapse
Shipping to Texas I paid right at $381. The warranty is a 1 year manufacturers warranty. Yes rooting voids the warranty but if you are smart enough to root you should be able to unroot and relock the boot loader with no problems in the event you need warranty work.
Sent from my Galaxy Nexus using xda premium
Mine was $385 in NJ, I ordered it yesterday. Just wondering, how many days did it take to ship to your house?
generalagony said:
Shipping to Texas I paid right at $381. The warranty is a 1 year manufacturers warranty. Yes rooting voids the warranty but if you are smart enough to root you should be able to unroot and relock the boot loader with no problems in the event you need warranty work.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
True
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
from google play
Code:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662730
Thank you, guys. Just ordered mine. It will be shipped to Washington and the price is as follows:
$349.00 - Galaxy Nexus HSPA+
$10.50 - Shipping
$34.15 - Tax
______________________________
$393.65 - Total
It is little more than what I expected, but I hope the Jellybean experience will be worth all the extra pennies.
Warranty info
Here's a little clarification on the warranty:
If you discover a problem in the first 14 days, you can return it to Google and get your money back or a new phone. If not, you're stuck with Samsung by mail, no stores to bring it into for instant repair/replacement, and horrible tech support service from both companies (who bounce you back and forth between them, and tell you to do things like put your phone into airplane mode while you're talking to them on it -- which disconnects the phone of course!).
I was sold a dud phone from Google Play with broken wifi, but I didn't fully debug the problem in the first 14 days, so I'm stuck with Samsung's slow service by mail. Google has made it clear that they will not support me, even though they sold a faulty product. I've now been a month and a half without the phone while I've sent it back to Samsung twice for repairs -- it came back in even worse condition after the first repair. I strongly recommend that you do NOT buy directly from Google Play, as they're an internet company and don't have a clue how to support real products. While I like my new Android's features better than my old iPhone, I miss the days when I could just walk into the Apple store and they FIX the problem.
sdill42 said:
Here's a little clarification on the warranty:
If you discover a problem in the first 14 days, you can return it to Google and get your money back or a new phone. If not, you're stuck with Samsung by mail, no stores to bring it into for instant repair/replacement, and horrible tech support service from both companies (who bounce you back and forth between them, and tell you to do things like put your phone into airplane mode while you're talking to them on it -- which disconnects the phone of course!).
I was sold a dud phone from Google Play with broken wifi, but I didn't fully debug the problem in the first 14 days, so I'm stuck with Samsung's slow service by mail. Google has made it clear that they will not support me, even though they sold a faulty product. I've now been a month and a half without the phone while I've sent it back to Samsung twice for repairs -- it came back in even worse condition after the first repair. I strongly recommend that you do NOT buy directly from Google Play, as they're an internet company and don't have a clue how to support real products. While I like my new Android's features better than my old iPhone, I miss the days when I could just walk into the Apple store and they FIX the problem.
Click to expand...
Click to collapse
Ur post makes me nervous.. i just bought a nexus an hr ago after bein fed up with my captivate glide and samsung tech.. ive dun sent my glide in 3 times for the same problem, and they have yet to fix it..
I hope i dnt have probs with the nexus..
If i do it will be the last samsung product i will every buy..
BOYCOTT!!!
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2