Little help please, have just purchased a M9 second hand and have had some issues trying to log into my google account.
The phone has been hard reset and starts up as normal, once I connect to the wifi and get past that when it asks me to enter my gmail and password it always sends me back to the wifi step, not allowing me to get into the home screen or even to skip the google account registration. Even worse is that I received an email from google saying it registered my log in. Any help?
You have become a victim of google frp (factory reset protection).
Hit youtube. There is a recent post that shows you how to get around it. I think its by rootjunky?..
The problem is not you. It's google's silly, flawed system.
http://forum.xda-developers.com/one-m9/help/stuck-google-verify-account-t3319383
Thanks to the both of you, got the issue resolved thanks. An odd thing that's been implemented.
omz123 said:
Thanks to the both of you, got the issue resolved thanks. An odd thing that's been implemented.
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It's a new security feature designed to prevent someone from stealing a phone and resetting it to use it. Even if you reset it, you have to authorize it at least once to prove it's yours.
Hi, I am hoping someone on here can help me.
I am an IT Tech working on a project for a client and had ran into an issue with the Xperia XA Ultra
I wrote a process for rolling out some ofthese devices to users and, after setting up some apps, the deployment staff were supposed to remove the google account. Well, guess what, they missed one, and the user changed the shared google account password, then promptly forgot it, and forgot their PIN code.
So, service desk then go and do a factory reset and lo and behold, when trying to set the device up again, the "Recent Password change" issue has been triggered.
We recovered the google account password but no matter what (even leaving the device off for 5 days) we get the password changed error.
I have spent ages googling this - to no avail.
Has anyone else encountered this and managed to resolve it?
Thanks in advance of any suggestions.
Sorry for the long post but this has been bothering me for years now. It happened on my 2XL and now on my 6Pro. Maybe someone smarter than me who understands software/hardware knows the reason behind this. But WHY when I do a factory reset does each time through the setup (Android 12 in this case) feel different??
1. Firstly, why is it called a factory reset when it obviously retains at least SOMETHING on the device? For example after a factory reset, the next time through the Android 12 setup it automatically populated my gmail account into the field.
2. Once through the setup it was giving my Google Fi app errors: [X] Close the app [X] wait, etc. This seemed to go away after I went through the setup, updated all the apps multiple times, THEN hit "finish google fi installtion", THEN doing another factory reset during which that error no longer appeared.
3. Even screens during the setup seem glitchy or inconsistent. I've see some screens reappear a second time like after inputting fingerprints. I click the button to move on, and it asked me again about fingerprints. I ACCEPTED and thought I'd have to redo it all, but then it just moved on.
So yea, in summary it feels like every time through it's something different. Is this just android? Maybe someone can help me better understand this phenomenon.
I also had issues with Fi activating. It finally did it once I had finished setting up the phone. Maybe it needed an update? As far as something being retained like Gmail, this usually happens when you wipe from fastboot as this does not wipe the security of the phone. If wiping from within the OS via settings this should not happen. Not sure about the others.
MarkAnthony121 said:
Sorry for the long post but this has been bothering me for years now. It happened on my 2XL and now on my 6Pro. Maybe someone smarter than me who understands software/hardware knows the reason behind this. But WHY when I do a factory reset does each time through the setup (Android 12 in this case) feel different??
1. Firstly, why is it called a factory reset when it obviously retains at least SOMETHING on the device? For example after a factory reset, the next time through the Android 12 setup it automatically populated my gmail account into the field.
2. Once through the setup it was giving my Google Fi app errors: [X] Close the app [X] wait, etc. This seemed to go away after I went through the setup, updated all the apps multiple times, THEN hit "finish google fi installtion", THEN doing another factory reset during which that error no longer appeared.
3. Even screens during the setup seem glitchy or inconsistent. I've see some screens reappear a second time like after inputting fingerprints. I click the button to move on, and it asked me again about fingerprints. I ACCEPTED and thought I'd have to redo it all, but then it just moved on.
So yea, in summary it feels like every time through it's something different. Is this just android? Maybe someone can help me better understand this phenomenon.
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I've noticed this over the years. For security a reset doesn't wipe everything, I think you would need to flash the factory images and clear caches for that.
My first setup experience was not good. Wi-Fi kept turning off (been fine since) during the first setup so it kept stalling and doing all sorts of funny things.
It's just Android and Google, everything is a BETA version it seems.
For item 2 that is FRP. Factory Reset Protection. The account stays in there unless you remove it prior to reset. If you reset with the account still in there it will insist you use that account to set up the phone. That way if stolen the thief can't just reset it and use it.
OK guys and gals I have a unique situation. I have both a pattern lock and finger print lock on my Fold 3. I just changed my pattern and now forgot it. I know I know I am idiot but I can unlock the screen with my finger print but since I forgot the pattern I can not reset it. I have tried at least 10 times to get into the setting to change the pattern it no luck. Can you guys help me? Again I can open with finger print but can not unlock by pattern. Any help is GREATLY appreciated in advance!
I think you have to factory reset it.
Techvir said:
I think you have to factory reset it.
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If I'm not mistaken it will AGAIN ask you for the pattern AFTER the factory reset. I just sold my Fold 1 on eBay and I factory reset it before I mailed it. The buyer called me the day he received it and said it was asking for the last pattern. I informed him it was factory reset and he said it was but still asked for the pattern. I gave it to him and haven't heard a word from him since. He added positive feedback several days later. so... just saying...
...My suggestion would be to endlessly continue to try different patterns before you try the reset. Your brain HAS to kick in at some point. lol
OJsakila said:
If I'm not mistaken it will AGAIN ask you for the pattern AFTER the factory reset. I just sold my Fold 1 on eBay and I factory reset it before I mailed it. The buyer called me the day he received it and said it was asking for the last pattern. I informed him it was factory reset and he said it was but still asked for the pattern. I gave it to him and haven't heard a word from him since. He added positive feedback several days later. so... just saying...
...My suggestion would be to endlessly continue to try different patterns before you try the reset. Your brain HAS to kick in at some point. lol
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Are you sure that it wasn't Google activation? Since when you do factory reset but you don't remove the Google account before doing it. Then the device will ask for previous Google account to activate the device again.
Jake.S said:
Are you sure that it wasn't Google activation? Since when you do factory reset but you don't remove the Google account before doing it. Then the device will ask for previous Google account to activate the device again.
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Well, this is possible. Im not really sure to be honest. I know I tried to completely reformat before I sent him the phone. I should have checked after I did that. I just turned it off and packed it up. Lesson learned, I guess. How would I have ALSO gotten rid of my google account before or after the reformat?
OJsakila said:
Well, this is possible. Im not really sure to be honest. I know I tried to completely reformat before I sent him the phone. I should have checked after I did that. I just turned it off and packed it up. Lesson learned, I guess. How would I have ALSO gotten rid of my google account before or after the reformat?
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Before you do factory reset. Go into phone settings and then under accounts remove the linked Google account and any other accounts including samsung one. Then when you have no accounts connected, then you can do factory reset. This shall then remove the activation step from previous Google account.
Jake.S said:
Before you do factory reset. Go into phone settings and then under accounts remove the linked Google account and any other accounts including samsung one. Then when you have no accounts connected, then you can do factory reset. This shall then remove the activation step from previous Google account.
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lol. I DEFFINATLEY did NOT do that. Ok. Well, at least we got to the bottom of that. lol I'm sure that was my issue. I'll remember that. +1
OJsakila said:
lol. I DEFFINATLEY did NOT do that. Ok. Well, at least we got to the bottom of that. lol I'm sure that was my issue. I'll remember that. +1
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It's a easy to miss. Since alot of people don't know about it and then this happens. Buyer gets pisst off for receiving a locked device. So then device becomes worthles and only option for him to send it back and get money back. So the seller can then fix this mistake and then resell it again.
Jake.S said:
It's a easy to miss. Since alot of people don't know about it and then this happens. Buyer gets pisst off for receiving a locked device. So then device becomes worthles and only option for him to send it back and get money back. So the seller can then fix this mistake and then resell it again.
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There must be a way around it. I traded in my Z Flip for this one, and I didn't remove the google account. The trade in company hasn't complained.
jeromepearce said:
There must be a way around it. I traded in my Z Flip for this one, and I didn't remove the google account. The trade in company hasn't complained.
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Not really. If there was then it would be used by ones who steals it. Alot of trade companies won't reuse the device if you have Google account left on it and such. Then device worth drops and the company will use it as spare parts instead.
Jake.S said:
Not really. If there was then it would be used by ones who steals it. Alot of trade companies won't reuse the device if you have Google account left on it and such. Then device worth drops and the company will use it as spare parts instead.
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They are not going to use that for parts, I think. It was in pristine condition. Besides, they would say to do this if it was an issue or they'd lose a lot of value in trade ins. I'm dubious, and I'm pretty certain that I've factory reset a few phones without this happening. I'm going to test this on my spare right now, in fact.
jeromepearce said:
They are not going to use that for parts, I think. It was in pristine condition. Besides, they would say to do this if it was an issue or they'd lose a lot of value in trade ins. I'm dubious, and I'm pretty certain that I've factory reset a few phones without this happening. I'm going to test this on my spare right now, in fact.
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Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
Jake.S said:
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
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Great information here. Strange how a Google account is the ONLY thing that can wiggle its way so far into a device that Google themselves say there is no way around getting rid of it thru a "FACTORY RESET." hmm seems a little intrusive. But whatever..
O
Jake.S said:
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
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OK, just tried it. You're right, even after a hard factory reset it asks for the pattern. However, you can enter the google account details instead, which would solve OPs issue.
I'm also pretty certain that I wasn't told to remove the google account, and I did trade in with Samsung, although they use a 3rd party.
Edit: I'm wrong again! Just checked the email and it says to remove all security and passwords. Ooops!
jeromepearce said:
OK, just tried it. You're right, even after a hard factory reset it asks for the pattern. However, you can enter the google account details instead, which would solve OPs issue.
I'm also pretty certain that I wasn't told to remove the google account, and I did trade in with Samsung, although they use a 3rd party.
Edit: I'm wrong again! Just checked the email and it says to remove all security and passwords. Ooops!
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OK, this explains it. When I do a soft factory reset, it doesn't ask for credentials afterwards, because you have to enter them before. It's only for the hard factory reset, which makes sense.
Anyway, OP can hard factory reset then enter the google account details. If OP can do a backup first, nothing should be lost.
jeromepearce said:
OK, this explains it. When I do a soft factory reset, it doesn't ask for credentials afterwards, because you have to enter them before. It's only for the hard factory reset, which makes sense.
Anyway, OP can hard factory reset then enter the google account details. If OP can do a backup first, nothing should be lost.
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If you own the device you have no issues. But if you plan to sell it, then Google and Samsung accounts must be removed before doing any soft or factory reset. That way it won't ask for old Google account to activate the device again. But if your keeping the device then you have no problem to factory reset and then re login to your Google account since you shall know Google account password.
the entire password situation for these tech items are out of hand, I don't work for the FBI nor do I have security clearances, neither does 99.5% of the people in this world.
I don't need a password for my phone, sure my bank app or pay app will require one, but what will people do with my phone, see my pictures? OMG the horror!
Jake.S said:
If you own the device you have no issues. But if you plan to sell it, then Google and Samsung accounts must be removed before doing any soft or factory reset. That way it won't ask for old Google account to activate the device again. But if your keeping the device then you have no problem to factory reset and then re login to your Google account since you shall know Google account password.
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My comment was to demonstrate that you don't need to remove any accounts. Doing a soft factory reset forces you to enter credentials, so obviating the need for a confirmation. A hard factory reset requires confirmation, because it can be performed outside of the OS and credentials cannot be confirmed.
This means that my traded in phone, where I didn't remove passwords nor accounts, is still usable without my credentials because all account information is deleted.
jeromepearce said:
My comment was to demonstrate that you don't need to remove any accounts. Doing a soft factory reset forces you to enter credentials, so obviating the need for a confirmation. A hard factory reset requires confirmation, because it can be performed outside of the OS and credentials cannot be confirmed.
This means that my traded in phone, where I didn't remove passwords nor accounts, is still usable without my credentials because all account information is deleted.
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I don't think you understood, soft reset does not wipe accounts. While factory reset does but then it's locked to old Google account and requires activation. While soft reset don't since account is still there on the device
fastfed said:
the entire password situation for these tech items are out of hand, I don't work for the FBI nor do I have security clearances, neither does 99.5% of the people in this world.
I don't need a password for my phone, sure my bank app or pay app will require one, but what will people do with my phone, see my pictures? OMG the horror!
Click to expand...
Click to collapse
You don't need to have any security set up on your phone if you don't want it.
I like the ability to secure my phone. That means that apps like email don't need security, and all of my private documents dont need security.
I am not an FBI agent, nor do I play one on TV
Hi,
I recently bought a fairphone off ebay. It was described as broken however I managed to get it working again by cleaning and slightly scratching the screen connector contacts. Sadly however although now it appears to be working perfectly it is linked to a previous owner’s google account which I don’t have the password to and so I can’t get past the factory reset protection which asks for the google account login. I’ve tried a system factory reset as described here but it doesn’t remove the FRP: Factory reset (erase all data) – Support (fairphone.com) 2
I’ve contacted the ebay seller but they say the person they bought it from reported they had removed the account link to the phone and have no way of contacting them.
Does anyone know a way around this? I am not that tech savvy but I’m up for learning!
Thanks in advance.
Donald
This video seems to be for your specific problem.
Yeah sadly that loophole appears to have been closed. I tried it and the microphone option he describes no longer appears.