Unable to configure after a factory reset - Sony Xperia XA1 Ultra Questions & Answers

Hi, I am hoping someone on here can help me.
I am an IT Tech working on a project for a client and had ran into an issue with the Xperia XA Ultra
I wrote a process for rolling out some ofthese devices to users and, after setting up some apps, the deployment staff were supposed to remove the google account. Well, guess what, they missed one, and the user changed the shared google account password, then promptly forgot it, and forgot their PIN code.
So, service desk then go and do a factory reset and lo and behold, when trying to set the device up again, the "Recent Password change" issue has been triggered.
We recovered the google account password but no matter what (even leaving the device off for 5 days) we get the password changed error.
I have spent ages googling this - to no avail.
Has anyone else encountered this and managed to resolve it?
Thanks in advance of any suggestions.

Related

gmail help???

Hi All, new here...I have a HTC TP2 with Winmo 6.5 installed. Here's my situation, a couple days ago I used to received emails from my gmail account, now all of a sudden I can just send and not recieved any emails from gmail. My yahoo and hotmail accounts are running fine. Anyone have any ideas why my gmail is not receiving??? I spoke to one of the TMobile reps and it seems all they can do is HARD RESET the device. Any help? thanks in advance
I use Seven for my push e-mail, google, yahoo, exchange all work flawlessly. Have you made any changes to your device around the time it stopped working?
no i haven't changed anything on my phone which is kinda weird, I really don't want to hard reset the phone since restoring things is taking a toll on me. I would like for it to be a last resort but on the other hand I might just end up doing it since Im flirting with the idea of flashing to one of the custom roms here in xda. any ideas?
just my two cents... yesterday I discovered that all of a sudden my Gmail account had disappeared from the account selector (leaving only Outlook), I could still see the emails but couldn't reach account settings or nothing
Somehow it returned, but with most settings in blank.. imap and smtp server, SSL options, all were in blank.. no idea why or how this happened, but filled all blanks up again and now Gmail's working fine...
Trouble w/ Gmail after WinMo 6.5 Sprint upgrade
Just upgraded my Sprint TP2 to WinMo 6.5 today. Why this update took so long to come to Sprint customers is beyond me, but overall, I'm pretty pleased with the update, save one problem that has made me "strategically relocate" my phone with sudden velocity...twice.
I've been trying to set up Gmail since this evening, with zero success. I had my Gmail account set up on the device before the upgrade/update, but now...
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
I've seen several posts from users experiencing trouble with Gmail on 6.5, but these have all seemed to stem from Wi-Fi vs. other types of connections.
I've also installed Google Sync & my Gmail has DL'd to my device, but I prefer to get my e-mail through the normal account setup.
Sorry so lengthy & thanks in advance for any advice anyone may be able to provide.
not sure if it is googles problem or our phones but i spoke to a couple of people with iphones and gmail accounts and it seems that they arent having any problems receiving their gmails. Did windows take a dump sometime this week?
TexasDiesel said:
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
Click to expand...
Click to collapse
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
sirgal said:
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
Click to expand...
Click to collapse
Thanx, sirgal. Actually, I had tried both ways - one with just the username and one with my entire e-mail address, both to no avail.
However, I say "had tried" because, lo & behold, today just as I'm about to contact HTC tech support to see if 6.5 was causing Gmail probs, I decided to try creating the account ONE MORE TIME. Murphy's Law prevailed and, for reasons unbeknownst to me...IT WORKED.
I did everything the exact same way as I tried yesterday, but this time success. I'm taking a strictly "don't ask, don't tell" approach as to why it worked today.
Thanks again for the suggestion!
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
partsmanNV said:
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
Click to expand...
Click to collapse
I have the exact same happened to me multiple times in the past. The only solution I found is to restore from a previous backup. Fortunately I backup at least once per week so it wasn't too disastrous but still annoying.
Unfortunately, I haven't ever done a backup (honestly never thought of it for a phone) so that isn't going to help. What I'm hoping for is if someone else has seen this and how to delete the ghost accounts. Thank you wearefree for the help.

Factory reset protection

Hi Everyone,
could somebody help me a bit? I did a factory data reset in the recovery on my OP3. After the restart at the verify of the account, it says that my Google account isn’t the one that was synced the last time, so it doesn't let me through....I have changed the password of the account before I tried to sign in, can this be the problem? What can I do now?
OnePlus3 Factory Reset Protection
I have been reading all over the internet and XDA about the FRP problem, and stupidly, I live in a place far from the world so to speak, and a tourist offered me his phone, we made a deal, he did a factory reset in front of me, it left at the setup screen, and on the plane he went to wherever he was from. So I got home, tried to complete the setup and frozen at the google account verification screen. I don't even know this guys last name or how could I even know that this was the case now with Android? While I fully understand and support the reasons that this is implemented, I certainly didn't expect (and I am certain the previous owner didn't) I am left with a phone that I cannot use. Very frustrated, and makes me want to NEVER buy a phone from a person OR from the internet. Any advice or tips on how to recover it? Sorry if there is already one on here, but I cannot find it. Cheers.
OnePlus3 Factory Reset Protection [SOLVED]
I followed the instructions in this youtube video and SOLVED the problem, thanks to ISSAM GSM for his trick and apk!
youtube.com/watch?v=_uSezjE6yUM
Any another suggestion?
I can´t change the keyboard. My level protection it could be higher and I can´t jump google account protection.
Thanks

Grandpa got locked out of phone after factory reset - no google password.

Been a long time since I've posted here!
My grandpa has a Samsung Galaxy J2 Prime. Its his first smart phone, and despite "easy mode" he managed to screw up a bunch of settings. He decided to do a factory reset, however now the phone requires that you "Verify your account" by entering the gmail password associated with his account.
He does not know this password, nor did he set up any secondary verification.
The phone is on my Tmobile account (that I activated). Is there any way to recover the phone or perhaps root it? The people at the Tmo store basically told me its bricked because of this "safety feature".
I see that there are a number of ROM's out there, but I cannot enter the developer option since the phone is stuck in google setup.
Any ideas would be really appreciated, thank you
hipower9 said:
Been a long time since I've posted here!
My grandpa has a Samsung Galaxy J2 Prime. Its his first smart phone, and despite "easy mode" he managed to screw up a bunch of settings. He decided to do a factory reset, however now the phone requires that you "Verify your account" by entering the gmail password associated with his account.
He does not know this password, nor did he set up any secondary verification.
The phone is on my Tmobile account (that I activated). Is there any way to recover the phone or perhaps root it? The people at the Tmo store basically told me its bricked because of this "safety feature".
I see that there are a number of ROM's out there, but I cannot enter the developer option since the phone is stuck in google setup.
Any ideas would be really appreciated, thank you
Click to expand...
Click to collapse
Brings back memories.
Sorry to say that I've been in your situation trying to fix my boss' daughter's phone haha
I'm sure there is a way to remove that "feature" so that it will never ask you to "confirm" your previous google account, but I do not know the method.
I took it to a repair center, the guy obviously didn't tell me how he did it (all I know is that he hooked it up with a USB cable and did something with the computer)
So there is a way but I researched and got nothing, this is a well hidden secret, maybe.

Recover google password

Hey buddies, I'm looking for some help
Basically I changed the pass of my main Google account one week ago being sure that my browser saved it like I always do but it didn't happen.
I forgot it (prob I'm missing some words) and I can't retrieve it because Google is a ***** one, I tried many times to recover it fullfilling all the camps but I can't complete the recovery mail one since the mail that i I linked with the acc is expired somehow
So I'm looking for a way to recover the pass directly from the phone since I'm still logged in there, I tried with sniffing packets within my wifi but I got nothing and with looking for some database but nothing again
Any ideas or software that can help me out?

Looking for help or ideas to remove PIN from Pixel 2 XL for Wido

A good friend of mine passed away last October and his Wife is trying to unlock his phone to see if there is any last messages or pictures she does not have. His phone is disconnected and has been off and not received an OST update since at least October 10 2019.
Here are a few idea's / things I have tried
1] Reached out to a friend that works at google and offered to provide a death certificate but was told under no circumstances would they unlock his account.
2] Tried to recover his gmail login because I have access to his secondary email account but he never used the google account to send emails so no idea what login his account is even under.
What I am looking for is any additional ideas or suggestions. I found a tool called Dr. Fone that sounds like it might be able to remove the PIN without wiping his phone. Has anyone used this app before and had luck? Are there any other ideas or workarounds I am not thinking of?
Thanks in advance
Dan
Unless the wife can remember his pin or his google account password you're likely out of luck. You might as well try the Dr. Fone software, though I've never heard of it, especially as Google will not help anyone for security reasons.
Curious
I can sometimes brake into my password in my cell by trying over a few times and causing a glitch, just try until it has an error. Also by any chance did she ever use a regular computer at her phone login or maybe send someone an email so you can at least get the address? If you can find the address it is usually pretty easy to get a password so if she had written it or sent an email or anything that is a great start.
You would have more luck with the Google in reality...starting here: https://support.google.com/accounts/troubleshooter/6357590?hl=en#ts=6357650

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