With your phone on a white webpage in a dark room, and with the brightness turned up fully....Look directly at the side of the phone above the volume buttons and along the length of the webpage on the screen....Do you see a small gap with light coming through below the black paint on the glass and the metal? See pic.
This is not a reflection due to the curved glass, and it is not a simple build quality issue due to black painted area not going down far enough.
Mine is an actual gap that I can stick a corner of a piece of paper into quite far. It also disappears when I press down on that side of the screen.
My wife got the same phone at the same time, and hers is the same!
Who else has this issue?
I have this issue. It makes the phone look absolutely disgusting. I actually thought it was a glass reflection thing though so it hasnt bothered me until now.
I noticed a huge increase in dirt/grime throughout the edge areas lately.. How does sending the phone back work? I'm unable to drive anywhere near the only Samsung store (in TO -_-)
Add a poll to this thread!!
P.S. Like OP says... You should be in a dark room with the screen at max brightness to CLEARLY see this. It really shows when im watching movies at night -_-
Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?
Damn. I will likely be taking both of mine back to Best Buy tomorrow.
cmilviper said:
Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?
Damn. I will likely be taking both of mine back to Best Buy tomorrow.
Click to expand...
Click to collapse
Yea I thought that as well and it scared the **** out of me. If I stick a piece of paper in the gaps, I can actually feel the rubber adhesive coating thats about 5mm in.. If you think about it... Thats a HUGE gap. HUUGE. And thats completely all around the edges.. Its even worse at the corners.
If you look at pictures of the S7 Edge screen at night, you will NOT see any of this. This is absolutely a defect.
I agree!
I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.
Oh and I heard this is mainly only affecting black Note 7's?
cmilviper said:
I agree!
I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.
Oh and I heard this is mainly only affecting black Note 7's?
Click to expand...
Click to collapse
Idk. After looking it up, I noticed that the black S7 Edge wasnt having this issue, so either this is a defect, or a horrible, horrible design flaw.
Pics of the black S7E with mid brightness:
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---------- Post added at 07:52 AM ---------- Previous post was at 07:39 AM ----------
Here are a few pics of the light bleeding on my Note 7:
THIS IS THE LIGHT BLEEDING, ITS NOT THE METAL REFLECTION.
Heres a picture of the top and bottom edges (screen on but blocked with cards so you can actually see the light bleeding due to the gaps):
I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant
thanhhungtn1 said:
I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant
Click to expand...
Click to collapse
This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.
imatts said:
This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.
Click to expand...
Click to collapse
Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.
thanhhungtn1 said:
Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.
Click to expand...
Click to collapse
Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.
imatts said:
Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.
Click to expand...
Click to collapse
yes. it's a little bit annoying when in the dark room.
But it doesn't bother me at all when in the bright room and under sunshine. Actually I use S-cover so most of the time I didn't notice it lol.
Samsung better has an announcement for this.
I can confirm I have the same issue, but only on the S pen side; didn't notice any gaps with the other 3 sides so certainly seems like a defect.
I have a uniform space all around the device between the glass and the inner metal frame. The space is enough for a piece of paper to be slid in. I would suspect, I don't know, that bonding metal to glass needs some form of expansion gap due to heat?
I have just looked at my Samsung galaxy S6 Edge+ and this has no such space BUT this does not mean that the S6 Edge doesn't have an expansion gap. Such expansion factors can be achieved in different ways.
I doubt dust will enter between that space and get in-between the glass and screen?
I will go to the store today and speak with the manager and request he contact Samsung regarding this matter. I will also call Samsung myself latter in the day.
It would indeed be a major blunder IF this was a design or manufacturing fault on the part of Samsung. At present I cant really see the quality control being so poor, not as all phones appear to have this space no matter what continent we live on? The sheer scale, if this is a problem, would be hyper damaging to not only the reputation of Samsung but also its finances.
I also have a gut feeling that trying to receive an honest sensible response from Samsung is going to be a problem, still I shall be discussing this with the store manager so IF, in the future, this is a genuine problem, he will respond accordingly.
I could do without this at present. Still has to be sorted.
Thanks to the OP for having the eyes of a hawk and giving us the heads up. I SUGGEST THIS THREAD BE PINNED.
Ryland
I have contacted Samsung mobile technical and they said they would call me back. Hmmm, didn't say what year though.
I shall visit the retailer very shortly.
I must add I have visited the Samsung site and the photo's of the note 7 clearly show a space between the glass and the metal frame?
Ryland
Ryland Johnson said:
SUGGEST THIS THREAD BE PINNED.
Ryland
Click to expand...
Click to collapse
I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it
Sent from my SM-N930F using Tapatalk
There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.
EarlZ said:
There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.
Click to expand...
Click to collapse
So they should be painting/coating these edges in order to stop this from happening. Should have been like this to begin with -_-
I havent had improper light leaks since 2010 lol
Seems OK on my coral blue, I'll try in darker room later
cmilviper said:
With your phone on a white webpage in a dark room, and with the brightness turned up fully
Click to expand...
Click to collapse
How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."
tonymy01 said:
I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
Oh brother how I hear you :highfive:
The LAST thing I want or need is a performance with my Note 7 however....I vividly recall owning the Asus Transfomer Prime tablet with key board some years ago. I am a long term fan of Asus products. Wow did they drop the ball with the Prime. Problem was/is the casing was all metal so the GPS didn't work at all and the net signal strength was near zero too. This was THE cutting edge tablet of its time and also the most expensive and very hard to find one.
The end result from Asus after petitions and court cases was to place a sticker on the boxes saying the device had no GPS? What they did about the other issues I dont know, mine went back! Point is big brand names DO make some truly awful blunders.
A blunder in itself is not the problem its getting brands like Asus, Sony Samsung etc to acknowledge such a blooper has been made. This is why I am taking this thread with caution but also treating the matter seriously.
Until I had read this thread I had not noticed any such phenomena as my mobile is in a flip case.
When the OP said he could slip paper into the gap that concerned me and still does until I can be assured that this is not a design problem.
I totally agree we must not be OCD but a cautious responsible investigation is not going to harm us. :highfive:
Better to be safe than sorry and find after 14 days one is stuck with a mobile with a possible problem.
Ryland
---------- Post added at 01:26 PM ---------- Previous post was at 01:19 PM ----------
BarryH_GEG said:
How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."
Click to expand...
Click to collapse
I respect your posts and enjoy reading them.
Provided this 'gap' does not affect the devices water-dust resistance I am also satisfied.
I am not given to flights of fancy nor do I panic about such material things. I do desire to ensure my investment is taken care of though and a little careful research with caution can but be a good thing. After all if there is a blunder we will all benefit from the OP's post. :fingers-crossed:
I will keep a million miles away from turning this gap into a 'bendgate'. Such matters also peeve me.
I can slide a piece of paper in-between my screen and the body. I cannot do this on my Edge S6+. Its needs sorting.
Ryland
Related
ok here is my gorgeous new HOX, SH248 Made in China
you can see in the following photos how both sides are tightly fit and rigid, no dust can come in, together with the smooth metal frame, the smooth glass flows into the sides "LIKE ADVERTISED" it feels a lot better made then my two previous ones
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the screen becoming soft and flexing has nothing to do with the LCD ripple effect so please don't vote if your confusing both!
UPDATE
hamdir said:
ok report on my HOX
like you know i made sure to pick a perfectly glued unit on all sides and perfectly fit, perfectly rigid
but now as i use it and the unit heats up, the left side gets a tiny bit softer (not nearly as bad as my previous) when i turn off the screen and the unit cools off, the left side gets rigid again
so i'm not intending to mess up with the screen edges and leave them on their own
one thing for sure, as you use your HOX, the poly shell expands with the heat, usage and shocks, this very slight expansion relaxes the screen on the left side or a random corner, the situation is much worse if the screen lamination was defect/imperfect out of box
but like i said all along, its part of the design of the HOX, the screen lamination remains the weakest element with the metal rim clipped to the Poly shell having a stronger bond
i think with such a tight design we shouldn't be very picky but we should make sure are no glue defects out of box
glue defects out of box can be detected in the following signs:
- obvious gap on one side, often the left side, you can sometimes see glue remains inside this gap
- obvious and sensitive to soft touch LCD ripple, which can be anywhere like even the furthest corner or below the touch buttons, so you need to check all sides, don't press too hard since its normal to ripple under very hard pressure, pressing too hard might cause damage to the lamination
- obvious screen softness/flex on one of the sides which might be a sign of uneven glue below
Click to expand...
Click to collapse
Guide to fix screen issues yourself thanks to djolebih, do at your own risk!
Turn the device OFF. Under no circumstances should it be on while doing this procedure. Use a thin, hard piece of plastic and/or metal for example. I used a guitar pin and a scalpel. Use the guitar pin and stick it between the display and the shell. Do NOT push past what the screen allows you to. There is a natural spacing that should accommodate the pin. Go around the entire display a few times to soften the edges and the compound holding it in place. After you've done that use a hair dryer to heat up the display. This will allow the screen to flex enough and will additionally heat the glue. Now use the guitar pin once again to go around the edges. Use the scalpel and gently place it between the display and the case ON THE LEFT SIDE OF THE DEVICE. Again, do NOT push past its natural barrier. Gently pull the display up. It will pop out. PAY CLOSE ATTENTION to the flat cable connecting the display to the phone it self. If you sever that there is no going back. Repeat the procedure on each side of the phone until the display is physically separated from the device. Now use the guitar pin again, this time to clean the display under. Leave it like that for 10 minutes allowing it to dry. If there are remnants of glue under the display on the case it self, gently remove it as well. Once cleaned use any sort of CLEAR/TRANSPARENT super glue. Apply ONLY on the sides of the display and wait for 10 seconds or so before pushing it back into place. Press hard but not TOO HARD and make sure you haven't touched the flat cable in process. It should be in the same position you found it when opening. Use a piece of smooth and thin paper (read toilet paper) to go around the edges, pressing semi hard to stick the display fully at its place. Leave for an hour until it's completely solid. Done.
WARNING: Those with shaky hands should not be doing this. If you apply too much glue it may leak further leaving trace so you will have to open again to clean it.
You do this AT YOUR OWN RISK. I did not test this my self but my friend did on my test One X, the one I bought for stuff like this since I do have shaky hands lol. We did not make a video but we can if necessary. For now hamdir, you can try it, or get someone to do it for a test, in the shop for example.
Click to expand...
Click to collapse
----------------------------------
Ok Im almost convinced that the One X polycarbonate shell is relaxing under heat, like with THD games for a while
The metal rim around the screen is locked hard to the shell and the gorilla glass is laminated (glued) on the screen
When the phone start heating i can feel the shell relaxing a little on the left side which creats a sort of gap/flex on the left side of my One X, when it cools down the left side becomes rigid again, keep in mind i was downloading SD game content over wifi + charger and it overheated twice with the blinking warning, so maybe that also aggravated the situation
My cousin bought a perfect used One X and has a flex/gap on the top side, i pressed it hard and it never came back, he doesn't play THD games
my point is even if you have a perfect laminated screen I'm assuming at one point it might flex
Lightbleed can also be a sign of lamination imperfection, my HOX have bleed on both left and right edges when observed in darkness side ways, my cousin has very slight bleed on the left side only
my phone is perfect in every way, my screen is pure white, except that left side softness and i would like to know if i should get rid of it or im taking a risk, many other users on the gap thread have the same concerns
so please contribute to this poll
I'm just curious about the back light bleed on the bottom of the phone. I have the gap between the screen and the polycarbonate casing and I have back light bleed on the bottom. I understand this is probably gonna be quite common but if you look at the bottom of the screen when it's dark, my actual screen is discoloured because of it. I can't take a photo of this though because I haven't got another camera.
Sent from my HTC One X using xda premium
i have sent my phone for replacement. it had a gap between the screen and the metal frame surrounding it. i was able to suddenly find it when i saw the backlight bleed through the gap in the dark. other than this my phone was perfect. it dint have any glitches, flex, ripple effects, yellow spot, etc etc issues. the max temp that i encountered was during playing shadowgun and was 45 c
Well no problems at all here.
In Both white oneX`s
Thanks for the poll Hamdir!
It will help people who want to buy with doubt(like me)s to see what are the chances to get this problem
vegetaleb said:
Thanks for the poll Hamdir!
It will help people who want to buy with doubt(like me)s to see what are the chances to get this problem
Click to expand...
Click to collapse
lets hope enough people vote, it help me decide what to do with mine
such a mess i can't believe we have to go through all this, its a lottery
some people might say they dont have the issue, because they didnt really try
when i first got mine from the shop i checked it and nothing, but later i discovered it
also i really doubt completely no light bleed? if so than my unit is definitely defected i have light bleed on both left and right edges, despite being so fit on all corners and the right side, although no creeking sound despite the softness
devvfata1ity said:
i have sent my phone for replacement. it had a gap between the screen and the metal frame surrounding it. i was able to suddenly find it when i saw the backlight bleed through the gap in the dark. other than this my phone was perfect. it dint have any glitches, flex, ripple effects, yellow spot, etc etc issues. the max temp that i encountered was during playing shadowgun and was 45 c
Click to expand...
Click to collapse
Wow, this is not a defect.
mmm the odds against my theory i guess or you didn't check well
I'm pretty sure most of the 1Xs would have the same fading light around the bottom corners when you're looking the device in a dark room.
milanelo said:
I'm pretty sure most of the 1Xs would have the same fading light around the bottom corners when you're looking the device in a dark room.
Click to expand...
Click to collapse
this is what i'm saying, people are considering this bleed as a sign of a defect but its really not
A lot of what people are seeing as light bleed, is the capacitive button led light transmitting through the glass and emitting from the edge, much in the same way small led's can create a big surface of light when a plastic spreader is placed in front of them, like on a lot of electronic gear.
My one x seems to be relaxing due to heat which is causing a gap and a slight hump on the back just above the HTC logo if you hold it up to a light you can see the hump and it presses in a bit if pressure is applied,this is were the battery is..
Sent from my HTC One X using XDA
some light bleed is expected. heck my dhd had some. but there should not be any gap between the screen and the metal frame, atleast no appreciable gap. in my case the gap was very visible under direct sunlight and was collecting a lot of dust. also the lcd backlight was shining through this gap. since in my country htc have a 14 days return policy , i decided to try my luck at getting a phone without any defects, glitches etc.
Got major flex on my screen. even if I press in the middle of the screen it ripples slightly. Worse on the edges though.
pifsworld said:
My one x seems to be relaxing due to heat which is causing a gap and a slight hump on the back just above the HTC logo if you hold it up to a light you can see the hump and it presses in a bit if pressure is applied,this is were the battery is..
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
This is the third report of this and is very alarming indeed. Effectively it seems possible for the polycarbonate to melt. Is yours a white or grey one? One of the others reported is the grey one. If many more of these appear this is the sort of thing that may result in a recall.
Having the flex means having ripples too?
This is the right side of my phone. Is this gap normal or bigger guys?
@hamdir,
Finally after waiting I don't know how long I got my White HOX!
Just one word before I go into some details: IT'S PERFECT!
The reason I am writing is that as we all guess only the users with problems are posting and complaining so i thought i should comment a few things also as a satisfied customer.
To clear one thing, I live in Bulgaria and i had a contact from where i bought the phone and he informed me that they sent back the 1st batch of phones that were delivered to them because of some issues (he wasn't sure about what exactly was the issue) and the one i got was from the 2nd batch.
It is perfect in every way, no screen issues what so ever! no glitches with the software, it's smooth as hell, only once i had the "loading" screen but i overloaded it a lot.
I got the 1.28 update as soon i got the phone. and then made a factory reset just to be clear and the phone has been perfect up to now and still is.
It is heating but in very normal degrees, just like my HD2.
battery is still not good, but i only charged it 2 times so i am waiting for it to settle.
Sooo i am very very very satisfied for now and i want it to be known that there are perfect ones out there.
Zekit what's your 1X serial number?
milanelo said:
Zekit what's your 1X serial number?
Click to expand...
Click to collapse
starts with HT241 ends with 267.
and i got it with beats headphones
Dear all,
After having experienced scratches on my phone's screen and reading countless of similar complaints by others, I have decided to petition HTC to do something about it.
The phone is supposed to have Gorilla Glass 2 which is scratch-resistant (not scratch-proof, I know) and so should resist the kind of scratches normal glass would endure from being in a pocket with keys. But it seems that HTC One X users are divided into two camps: The 'My screen is crazy durable! I can put it in the tumble dryer, take a hammer to it, etc.' camp and the 'I've got a scratch within an hour of having it. It was just in my pocket!' camp.
There is cause to believe some batches were simply defective.
Please take the time to sign this petition! Thank you.
Petition HTC One X Screen Scratches
PS - Don't bother saying:
1. It is not invincible or scratch-proof. It is only scratch-resistant.
Yes we all know this, but these scratches have occurred through normal use.
2. If you care so much, then why didn't you use a screen protector?
Because the whole point of having Gorilla Glass 2 is for users not to have to resort to using screen protectors which detracts from the beauty of the graphics.
3. You must have done something to it, MY screen is perfectly fine!
No, majority of those who have complained have either taken extreme care in using their phone, or used it in a way any other person would have. Most have also used HTC phones previously with no such problems.
Full credit for this post goes to
Mirlina
First off, thanks Sebianoti for helping me post the thread. I hope this will garner enough support and attention.
Corning have responded to me and this is what they said:
Good Day!
We are sorry to hear that you've had a problem with your device. While Corning® Gorilla® Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip or break, if subject to enough damage, Gorilla Glass, like all glass, can break. We recommend you contact your device manufacture to review your warranty and their repair program.
Thank you
Click to expand...
Click to collapse
I have emphasied in bold the crucial part - that it is better able to survive real-world events i.e. normal use.
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
EddyOS said:
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
Click to expand...
Click to collapse
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
Hi
Mirlina said:
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
Click to expand...
Click to collapse
I think what we are seeing is scratching of the oleophobic coating which is on top of the Gorilla Glass, previous HTC phones didn't have this coating and so maybe that is why owners of previous models are saying they didn't get scratched so easily.
I'm sure someone posted they used an abrasive polish to try and remove the scratch and this then caused a bigger change in the glass appearance as they removed the coating from a larger area, so then continued to polish the whole screen to remove the coating. I'm not sure cosmetically what the final outcome was.
If I'm honest the oleophobic coating is a waste of time, it still gets covered in grease from fingers, and if it just means the screen appears to get scratched easily as the coating is softer than the glass, they should stop using it.
This problem isn't unique to the HTC One X, I found several references to similar issues, the iPhone 4S/iPad is prone to the same problem it seems. The difference is here we are incorrectly blaming HTC for inferior Gorilla Glass screens, in some cases it is suggested HTC haven't even used Gorilla Glass, when elsewhere it is recognised it isn't the glass getting scratched but the coating.
http://forums.macrumors.com/showthread.php?t=1293714
http://voices.yahoo.com/why-cant-remove-scratches-iphone-4s-screen-11037376.html
http://forums.macrumors.com/archive/index.php/.../t-1133703.html
http://forum.xda-developers.com/archive/index.php/t-1140954.html
http://apple.stackexchange.com/ques...hones-oleophobic-screen-coating-once-its-worn
http://forum.xda-developers.com/archive/index.php/t-1602032.html
Regards
Phil
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
First off, Would like to agree with point 1,2 and 3.
Secondly, I have no scratches since owning this device from release day.
Thirdly, what do you hope to achieve with a vote? Nothing will change. 1% of people with scratches will vote, 0.0001% of people without scratches will vote. 72% of statistics are made up. Getting a proportional representation is HARD.
Fourthly, This thread is pointless.
Fifthly, HTC, me, and 99% of the readers of your post don't care.
Sixthly, meh.
BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
I think the guys concerned over scratches that have happened that basically shouldn't of IF it was using GG2
therefore in the UK at least if a product is sold with certain claims and those claims are proven to be untrue they are liable.
different strokes for different folks but you gotta fight for your right to party
Sebianoti said:
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
Click to expand...
Click to collapse
There are reports of the same issue (microscopic scratches) with GG2 on the SGS3 forum. The difference is no one there would even think about starting a petition. In fact, most of the stuff people post on the One X forum would be run-off the SGS3 forum soon after it was posted. They have a far more serious issue. The edge-to-edge glass on the front of the SGS3 is easily cracked under stress or when it's dropped. They discuss cases and ways of preventing it from happening, not starting campaigns to get Samsung to change the design.
By all means carry on with your crusade. But think about this, if HTC were to admit there was a fault with the display it would affect 100% of phones produced. Every owner could demand a new display. At HTC's cost of $150 per phone, assuming they've sold 500K so far, that's $75MM in profit lost. Do you honestly see that happening? They'd gladly accept you and a percentage of others never buying an HTC product before absorbing that type of expense.
Back to a more constructive note, after hearing about the possibility of scratches I started investigating screen protectors. I bought this one. The full body protection version also comes with a protector for the camera lens. That to me is a more serious design issue then the performance of GG2 which is out of both Samsung and HTC's control.
http://www.bestskinsever.com/htc-one-x-skin
Its wet apply, incredibly easy to put on perfectly, covers the curves of the display, is crystal clear once on, and feels almost the same as the naked display. I’m very picky about my display and I’d highly recommend it.
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
My phone has been through quite a bit, dropped spend all day in my work pants and no scratches at all. Maybe I just lucky but my last phone htc desire been through same treatment and that was scratched bad.
Sent from my HTC One X using xda premium
AdamLange said:
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
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BarryH_GEG said:
http://img.tapatalk.com/2e074af4-c0eb-a680.jpg
Click to expand...
Click to collapse
What?... the frustration... god damn it HTC get your facts together,
I emailed HTC a number of times, each reply said the same thing...
HTC One X is using Gorilla glass 1.
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
I have an EVO LTE and I can assure you..this things scratches easily. I have a nasty mark directly in the center of my screen. Followed by minor marks along it. I take care of my stuff so this is insulting.
Sent from my EVO using xda premium
Steven 1 said:
I have an EVO LTE
Click to expand...
Click to collapse
Wrong forum?
BenPope said:
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
Click to expand...
Click to collapse
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Mine has a small crack along one edge, I didn't drop it and no-one uses it but me. It's with HTC at the mo over the poor wifi issue but I'm hoping they'll sort the screen out too. I'm very careful with my phone, don't even take it out much but I'm thinking maybe there was a slight imperfection which I didn't notice and it propagated.
Sent from my GT-P7310 using xda app-developers app
BarryH_GEG said:
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Click to expand...
Click to collapse
Sir i can assure you that the picture in question is in fact fake... I have the original right here!
Seriously though the screen can't scratch itself, it's glass! Look after it.
lol you guys...
So I am sitting in my chair at home and my phone slipped from my hand or something and I reached to grab it. Of course this just results in my hitting my phone and making it speed up as it falls against the plastic edge of my sliding glass door. It fell face first but the face wasn't hit. I had my Otterbox Defender case on it and the hard plastic edge of the Otterbox had two small dings in it.
Afterwards I noticed the touch screen sensitivity was not working properly. The screen is not cracked but something underneath it certainly it. It is not noticeable until the screen is off and even then it would be impossible to take a picture of it and post it for anybody to see here.
I do have insurance on it but I will have to wipe it and put the stock ROM back on it. I will also have to do something with the flash counter I guess.
There is no way this should have broken given what happened.
I will have to also place some blame on the Otterbox case. It has both a hard plastic guard on the screen and a softer one. There is absolutely no cushioning effect if the screen is hit. It just smacks the plastic case into the screen.
Maybe I could do the same thing a hundred times and it would never happen again.
Dam that sucks. I have the Otter box case too and I dropped my phone multiple times but everything was ok. Maybe something came loose from the glass digitizer like a flat wire.
Sent from my SAMSUNG-SGH-I317 using xda premium
I hate to hear that, but I agree it shouldn't have broke on you. This phone is turning out to be pathetically weak.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Congratulations.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
original poster here....I had my wife take a picture of it. You can't see the cracks but I did notice that something is causing a 'bleeding' under the glass. I used my onscreen flashlight app and selected a color in order for the bleeding area to be more visible. This didn't happen until about 20 minutes or so after I dropped it.
The screen appears normal otherwise with the exception of the large smudge on the right and the lighter colored smudge on the left.
I will post a pic via tiny pic..lets see if it works
http://i49.tinypic.com/2v0hfrn.jpg
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I would say that you are just very unlucky. .not that the phone is pathetic in any way.
The bigger the screen the bigger the chance of it breaking.
There are just as many folks like myself who have had their phone fall from much higher heights without incident. ..and consider ourselves lucky.
There are never any guarantees on this regardless of what case you have it in.
It's not bullet proof kevlar....it's glass and plastic.
Take it back and get a new one or something diffetent if your of the mind to if you feel the phone is too fragil for your liking.
Mac
livingaboard said:
Absolutely pathetic phone durability...
Click to expand...
Click to collapse
It sucks that your phone took a hit but it's luck of the draw. It all depends on how it lands, what the impact point is, and how the impact is distributed. If the N2 had mass durability issues we'd have known by now as millions have been sold.
This one did just fine from 5'...
My phone's taken worse falls. Black ice and pavement at least 3ft off the ground. Worst it's ever gotten was a pinhole ding near the edge of the screen. Phone works fine otherwise. I don't use an Otterbox either, just those aluminum edge bumpers.
Considering that my iPhones (before I moved to Android) each had Otterboxes, I think the blame is mostly on Otterbox. My iPhones all had their screen/digitizer give out, crack or fall apart from the same type of falls when in the case, but oddly survive when they were naked. Don't get me wrong. Otterbox was awesome when it came to blunt force impact, such as getting run over, (Yes, I've accidentally run over an iPhone before...) but they just don't do so well from regular falls for some reason.
Sorry man... I'm just laughing my a$$ off right now... not because your phone is broken (that does definitely suck) but the fact that you had to come on here and lay blame on everything but yourself (the durability of the phone, how it absolutely should not have happened especially when you stated that you sped the phone's velocity after you dropped your very expensive device in the first place, and the Otterbox that supposed protect your phone). You made a mistake, you have the insurance, all good, right? Try stopping to smell the flowers instead of pissing all over them because you stubbed your own toe on the way over.
Bummer.:crying:
In the fall I was using my Note as a GPS device on my motorcycle...it actually fell off the handlebar mount but dangled by the powercord on the pavement for about 100 ft. at 20 mph. I was in SHOCK but it didn't get ANY marks...unbelievable.
I had a simple TPU case that extends just a bit above the screen.
I have no complaints about durability in my situation.
Its luck of the draw really. I bet there are hundreds of people out there who've dropped their note2 in far worse positions and nothing has happened.
Happened to me with my iphone 3gs. I dropped it probably over 10 times. It always fell out of one jacket I had. It fell on the corners, sides, face down and back down on concrete, tile, asphalt...etc. the one time it breaks ... it fell on my wood deck and cracked the screen.
Sent from my Motorola StarTac handheld cellular telephone device.
The OP is right though... in terms of build quality.. this is a beyond cheap plastic gumball machine device...
I love my note 2, and i'm still keeping it.. the insides are just amazing.. but the outside? just embarrassing really..
Around the screen part at the top i'm already noticing a GAP/Crack forming i can stick my fingernail in and even make wider... it's frustrating as hell.
computermilk said:
The OP is right though... in terms of build quality.. this is a beyond cheap plastic gumball machine device...
I love my note 2, and i'm still keeping it.. the insides are just amazing.. but the outside? just embarrassing really..
Around the screen part at the top i'm already noticing a GAP/Crack forming i can stick my fingernail in and even make wider... it's frustrating as hell.
Click to expand...
Click to collapse
Yeah unfortunately, it's what Samsung had to do to make the device marketable. I knew what I was getting into which is why I have insurance on my Note 2. If Samsung made this device more durable, I'm sure the price would've shot up more than the standard $299 upgrade price which a lot of people think is quite a lot in the first place (like you said, the insides are awesome which is what the selling point really is). All Samsung products are flimsy from their TVs to their counter tops. They are functional, sleek looking, and for their electronics, fast.... But you have to be careful with them (check out how easily you can warp a Samsung LCD/LED TV just by holding it wrong causing light leak... But man, does it look great when it isn't busted) .
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
---------- Post added at 09:08 PM ---------- Previous post was at 08:52 PM ----------
http://m.gizmodo.com/5975985/the-best-phone-background-image-ever-requires-a-shattered-screen
In case you don't have insurance and a hefty bank account to replace your device
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
[email protected] said:
Yeah unfortunately, it's what Samsung had to do to make the device marketable. I knew what I was getting into which is why I have insurance on my Note 2. If Samsung made this device more durable, I'm sure the price would've shot up more than the standard $299 upgrade price which a lot of people think is quite a lot in the first place (like you said, the insides are awesome which is what the selling point really is). All Samsung products are flimsy from their TVs to their counter tops. They are functional, sleek looking, and for their electronics, fast.... But you have to be careful with them (check out how easily you can warp a Samsung LCD/LED TV just by holding it wrong causing light leak... But man, does it look great when it isn't busted) .
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
---------- Post added at 09:08 PM ---------- Previous post was at 08:52 PM ----------
http://m.gizmodo.com/5975985/the-best-phone-background-image-ever-requires-a-shattered-screen
In case you don't have insurance and a hefty bank account to replace your device
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Yes, I do have insurance. I went to the Assurion site and filed a claim. Towards the end the site gave me a bunch of sh it about filling out and uploading a signed affidavit, providing a copy of my phone bill, a copy of my id, and a picture of the back of the phone under the battery (or a sales receipt or upc code from the box). The site says that takes up to 48 hours, then it takes 1-2 days to ship out, and then another day or two to arrive at my house. I had dealt enough with [email protected] replacing my warranty phone and taking a ridiculous amount of time. I ended up just going down and paying like $709 for a new one AND had the AT&T store do the insurance paperwork for the phone. I might get the phone Friday; who knows.
All I know is that I will have two Note 2 phones. I might take the one back that I just bought and pay the restocking fee. Or, it might be nice to have an extra just to screw around with different ROMS and not have to worry about staying up till late at night getting my phone functioning properly for the next day. I have a lot of learning to do with the Android platform. I don't like having my phone on me and not having it fully functioning without all my adjustments set and apps working properly. I am like OCD when it comes to that and it causes me anxiety for some reason.
I wonder if all these developers have a buttload of extra phones that they use in addition to their everyday carry phone. It seems odd that they would be doing all this experimenting on their everyday phones.
I'm shocked your phone broke like that, especially with a defender on it. Just recently my phone fell out of my waistband while I was running and bounced down the pavement without a case on it. Picked it up off the ground screen first and there wasnt a single mark on my screen. Got some nice gouges on the back and sides but my screen is still flawless. Made a thread about it with pics. I'm surprised people are getting worse results WITH hefty cases on them.
Sent from my SGH-I317 using xda premium
I read they had to have lawyers help them design it to make sure it didn't infringe on crapple
I dropped my naked phone onto my wood deck and it fell 4 stories onto grass....not a scratch.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Other than the obvious fact that those of us who have dropped our devices are responsible, I still think it's the case. Otterbox may need to consider gel cushions at certain points of the case to have greater absorption of the shock of impact. The edges seems to be the most susceptible since there's no cushion at all. Just a snug, form-fitting hard plastic with a gel/rubber layer on top. That sudden impact still causes the phone to push against the hard plastic.
Just think of it this way; In an accident, head-on collision or being hit from behind, your head is pushed hard against your headrest. The headrest is cushioned with foam, but that foam will feel like hard plastic against the back of your head from the sudden force of movement. But the interior layer of the best Otterbox is hard plastic, so imagine what that must feel like during impact.
I never liked the defender cases due to the hard plastic inside. It would always leave wear marks on my phones somewhere. I switched over to the commuter which is a soft rubber with a hard outter shell. That's the way to go in my eyes.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
livingaboard said:
So I am sitting in my chair at home and my phone slipped from my hand or something and I reached to grab it. Of course this just results in my hitting my phone and making it speed up as it falls against the plastic edge of my sliding glass door. It fell face first but the face wasn't hit. I had my Otterbox Defender case on it and the hard plastic edge of the Otterbox had two small dings in it.
Afterwards I noticed the touch screen sensitivity was not working properly. The screen is not cracked but something underneath it certainly it. It is not noticeable until the screen is off and even then it would be impossible to take a picture of it and post it for anybody to see here.
I do have insurance on it but I will have to wipe it and put the stock ROM back on it. I will also have to do something with the flash counter I guess.
There is no way this should have broken given what happened.
I will have to also place some blame on the Otterbox case. It has both a hard plastic guard on the screen and a softer one. There is absolutely no cushioning effect if the screen is hit. It just smacks the plastic case into the screen.
Maybe I could do the same thing a hundred times and it would never happen again.
Click to expand...
Click to collapse
Don't quote me on it, but doesn't otterbox come with a warranty?
Sent from my GT-T889 using xda premium
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
jaaystott said:
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
Click to expand...
Click to collapse
You may want to add that the 4UP camera we are having can see stuff that other cameras can't see. In example dust where you can see that we can see dust more than any other camera in the market when taking a picture in a dusty surface. Yes I agree with you I always wipe my lens before wanting to take a good picture.
jaaystott said:
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
Click to expand...
Click to collapse
I agree about the smudging, alot of times I will pull out my phone to shoot something and notice alot of glaring on lights and 99% of it is because of the lens being smudges.
I wonder if a oleophobic coating will help it resist smudging.. I also am thinking of grabbing the Nilkin Glass screen protector since it has a camera cover as well
Definitely used the cheapest type of glass for the lens covers and even optical glass..color fringing, vignetting and ghosting plague this camera..guess they spent all of their costs on the metal build and speakers..just sad
Sent from my HTC One_M8 using XDA Free mobile app
Do your 'scratches' look like this?
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UgXvibe said:
Do your 'scratches' look like this?
View attachment 2728935
Click to expand...
Click to collapse
Yeah, exactly like that. You need the light to see them, but I'm sure they are affecting image quality. It's actually making me consider switching to the Galaxy S5. I use my camera a lot, but for things like Instagram and Social Sharing so the megapixel count was never a big deal to me, what is a big deal is treating my phone with all the love and care I can and ending up with ridiculous scratches like that!
jaaystott said:
Yeah, exactly like that. You need the light to see them, but I'm sure they are affecting image quality. It's actually making me consider switching to the Galaxy S5. I use my camera a lot, but for things like Instagram and Social Sharing so the megapixel count was never a big deal to me, what is a big deal is treating my phone with all the love and care I can and ending up with ridiculous scratches like that!
Click to expand...
Click to collapse
I hear ya. I am anal about keeping all my phones pristine. Seems that its dangerous to post about this on forums because it turns into "People need to take more care of their phone" posts which is enraging. If I did it, I would admit it..
The fact that it is getting worse over time even though I am completely keeping it away from anything that would even remotely scratch it is annoying..
I opened a case with HTC and I will send it to them. If they say it's abuse I'm not sure what I'll do.
UgXvibe said:
I hear ya. I am anal about keeping all my phones pristine. Seems that its dangerous to post about this on forums because it turns into "People need to take more care of their phone" posts which is enraging. If I did it, I would admit it..
The fact that it is getting worse over time even though I am completely keeping it away from anything that would even remotely scratch it is annoying..
Click to expand...
Click to collapse
It's unacceptable, I had the M7 last year and it didn't scratch like this, and look carefully at your second camera... the lens seems a lot stronger.
Glad someone feels the same!
jaaystott said:
It's unacceptable, I had the M7 last year and it didn't scratch like this, and look carefully at your second camera... the lens seems a lot stronger.
Glad someone feels the same!
Click to expand...
Click to collapse
I compared it to my M7 that I had over a year and not a scratch.. I carry this phone the exact same way. Puzzling to say the least.
UgXvibe said:
I compared it to my M7 that I had over a year and not a scratch.. I carry this phone the exact same way. Puzzling to say the least.
Click to expand...
Click to collapse
Has it caused noticeable effect to your pictures?
jaaystott said:
Has it caused noticeable effect to your pictures?
Click to expand...
Click to collapse
Yes, completely unusable at this point. >> http://forum.xda-developers.com/showpost.php?p=52461742&postcount=422
I am a strong defender of the 4MP camera on this phone and have advertised my pics everywhere.. can't do that anymore.
My M8 album.. https://www.flickr.com/photos/[email protected]/sets/72157643182480033/
UgXvibe said:
Yes, completely unusable at this point. >> http://forum.xda-developers.com/showpost.php?p=52461742&postcount=422
I am a strong defender of the 4MP camera on this phone and have advertised my pics everywhere.. can't do that anymore.
My M8 album.. https://www.flickr.com/photos/[email protected]/sets/72157643182480033/
Click to expand...
Click to collapse
I'm going to contact my Carrier tomorrow and see if I can get a replacement, just tell them the device is faulty or something and in the meantime I'm going to try and get a rear screen protector. I think HTC really did skimp on the quality of the lens here. Not good.
jaaystott said:
I'm going to contact my Carrier tomorrow and see if I can get a replacement, just tell them the device is faulty or something and in the meantime I'm going to try and get a rear screen protector. I think HTC really did skimp on the quality of the lens here. Not good.
Click to expand...
Click to collapse
If HTC denies repairs I may go the Verizon route and see what can be done.. I have insurance on the phone so we'll see..
I saw someone advertise these today.. http://www.slickwraps.com/HTC-One-M8-Lens-Protector-p/sw-htconem8-lenspro.htm
I will definitely do this with a new lens.
UgXvibe said:
If HTC denies repairs I may go the Verizon route and see what can be done.. I have insurance on the phone so we'll see..
I saw someone advertise these today.. http://www.slickwraps.com/HTC-One-M8-Lens-Protector-p/sw-htconem8-lenspro.htm
I will definitely do this with a new lens.
Click to expand...
Click to collapse
Good luck, I hope you manage to resolve it. Not to go off topic, but in your Album how did you manage to get that close-up of the moon? It looks awesome, but I'm scratching my head here as to how you did it!
In regards to the protectors, for $3 they are more than worth it, I just find it ridiculous that I'm having to.
jaaystott said:
Good luck, I hope you manage to resolve it. Not to go off topic, but in your Album how did you manage to get that close-up of the moon? It looks awesome, but I'm scratching my head here as to how you did it!
Click to expand...
Click to collapse
Through a telescope. :cyclops:
UgXvibe said:
Through a telescope. :cyclops:
Click to expand...
Click to collapse
Of course!! My bad :highfive::silly:
I had the same problem. I spoke with ATT (30 days after having the phone) and complained about the lens and how it affects my pictures greatly. I had told them that HTC referred me to my carrier (which they did). ATT said all they can do was refer me to the warranty department, as i did not want to have to pay a $199 deductible on insurance for a build quality issue. I called and explained to the warranty guy that the phone is in EXCELLENT condition with the exception of the lens. All bezels around both DUO lens and rear camera are in perfect condition, no scratches on the screen, no water damage etc. He went and got confirmation that it did fall within warranty policy, stating that "the lens scratches are okay per the examiners". They shipped me a "like new" phone Thursday night. i received it yesterday and pretty sure the phone is brand new. I had ordered a Nillkin screen/camera protector and applied it last night. I also ordered the new lens protectors from Slick Wraps. I sent my old phone back today.
They did give me an option to go to a nearest ATT warranty facility and swap phones, but i did not feel like driving about 30 miles.
its_dale said:
I had the same problem. I spoke with ATT (30 days after having the phone) and complained about the lens and how it affects my pictures greatly. I had told them that HTC referred me to my carrier (which they did). ATT said all they can do was refer me to the warranty department, as i did not want to have to pay a $199 deductible on insurance for a build quality issue. I called and explained to the warranty guy that the phone is in EXCELLENT condition with the exception of the lens. All bezels around both DUO lens and rear camera are in perfect condition, no scratches on the screen, no water damage etc. He went and got confirmation that it did fall within warranty policy, stating that "the lens scratches are okay per the examiners". They shipped me a "like new" phone Thursday night. i received it yesterday and pretty sure the phone is brand new. I had ordered a Nillkin screen/camera protector and applied it last night. I also ordered the new lens protectors from Slick Wraps. I sent my old phone back today.
They did give me an option to go to a nearest ATT warranty facility and swap phones, but i did not feel like driving about 30 miles.
Click to expand...
Click to collapse
So you got a new phone through ATT and not HTC correct? I am shipping mine off to HTC tomorrow. I spoke with Jason Mackenzie from HTC about my issue and he assures me it will be taken care of.. we'll see.
Thank God there are people who still talk about actual problems. If I didn't find this topic I would have gone on and buy it on 11th, Jeez! This is a childish thing, it's beyond me how on earth hTC released a phone with some cheap plastic / glass or whatever that bloody thing is.
Still asking, this is happening with all devices right? I mean it's just not a defective batch, but the whole package of M8, worldwide?
devilsdouble said:
Thank God there are people who still talk about actual problems. If I didn't find this topic I would have gone on and buy it on 11th, Jeez! This is a childish thing, it's beyond me how on earth hTC released a phone with some cheap plastic / glass or whatever that bloody thing is.
Still asking, this is happening with all devices right? I mean it's just not a defective batch, but the whole package of M8, worldwide?
Click to expand...
Click to collapse
Im thinking this lens thing is not an epidemic. There aren't many people with this concern. I bet it was a batch of phone lenses that didn't get treated or something. Besides this i have no problems at all with the phone.. Cant wait to get it back actually.
Sent from my Xoom using Tapatalk
Got My new edge+ yesterday. I was happy as a child playing with it all day. In the evening I was ready to go to sleep, the edge was a bit warm of using it, not hot but just warm. Didn't play games or so, just usual apps installing, browsing, YouTube, etc... I wanted to check something on my surface pro which was on the kitchen table. I layed my edge next to it on the table on its glass back, no cover. While I was busy on my surface I heard strange noises, like things cracking. At first I couldn't see where it came from, It lasted several minutes. After I was done I took my phone to put it on the charger and I felt something strange on the back. DAMN, the entire back cover was cracked, not just a bit but scattered! Just like that! I went crazy, really. It seems that the metal band just crashed the glass back cover. I suspect the the colder surface of the kitchen table shrinked the warm metal band of the edge and so crushing the glass somehow.... How on earth am I going to explain this in the store where I bought it? They will say I dropped it, but I didn't for sure. You can't see any dent or scratch proving that. I will see how it goes tomorrow, will keep you posted. I'll make some pictures as well and post them here. This Is clearly a manufacturers faulty construction. So beware of warm devices on a colder surface!!
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Sorry don't exactly know how to get a decent picture here
https://onedrive.live.com/redir?resid=7CFAA8732C1346BB!40734&authkey=!ADMWDbLtPQb7xDI&v=3&ithint=photo%2cjpg
Wow, that's scary !!! Thanks for sharing and hope things will go well at the store
Wow that's amazingly unlucky . I don't get glass backs on phones. 90% of the time it's covered by a case so what's the point. I'd rather have a strong plastic back.
There could have been a hairline crack there all along, it doesn't seem likely that a 'warm' phone on a 'cool' surface would cause it, there would need to be some more extremes of temperature I am certain, else this would be a commonly reported issue.
I wish you luck back at the retailer, I would definitely consider insurance and at least a minimal case to protect the back, there are some decent transparent ones that don't spoil the look too much
.
Sent from my SM-G928F using Tapatalk
Man, that's really unfortunate. I can't imagine those temperature changes would cause that though, good luck at the store!
Crack-Gate?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
ekerbuddyeker said:
Crack-Gate?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Click to expand...
Click to collapse
Nah, I really don't think so at this point. I am pretty sure this is an unfortunate incident.
apprentice said:
There could have been a hairline crack there all along, it doesn't seem likely that a 'warm' phone on a 'cool' surface would cause it, there would need to be some more extremes of temperature I am certain, else this would be a commonly reported issue.
I wish you luck back at the retailer, I would definitely consider insurance and at least a minimal case to protect the back, there are some decent transparent ones that don't spoil the look too much
.
Sent from my SM-G928F using Tapatalk
Click to expand...
Click to collapse
Hairline might Be possible, i certainly didn't notice it. But how do you explain the crushing of the glass, that lasted for minutes? It wasn't a dry crack, it kept on cracking, I saw the splinters popping of even when I held the device in my hand. I really felt like it was being crushed. Also notice the edges of the glass, like there was a big pressure on it
ekerbuddyeker said:
Crack-Gate?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Click to expand...
Click to collapse
Oh Lord have mercy! Here we go again, lets all panic and start some silly puerile post like that.
Oh, BTW if you place any phone in your back pocket and sit on it it will stand a very genuine chance of damage.
Lets keep things in perspective.
---------- Post added at 03:54 AM ---------- Previous post was at 03:43 AM ----------
glenner05 said:
Hairline might Be possible, i certainly didn't notice it. But how do you explain the crushing of the glass, that lasted for minutes? It wasn't a dry crack, it kept on cracking, I saw the splinters popping of even when I held the device in my hand. I really felt like it was being crushed. Also notice the edges of the glass, like there was a big pressure on it
Click to expand...
Click to collapse
Glass, all glass, is to a degree unpredictable. I have seen Navy war ship port holes 18" Diameter and 1" thick bounce off a concrete floor and not break. I have also seen the very same portholes be left overnight only to find one smashed to pieces with no apparent reason at all in the morning?
Same thing can happen with 50 grand watches, sapphire glass is second in hardness only to diamond yet tap it in the 'right spot' and bingo? Come to mention it same thing with uncut diamonds!
Problem here will be trying to convince the sales outlet that it may not be a customer error. Now that may take some doing.
Ryland Johnson said:
Oh Lord have mercy! Here we go again, lets all panic and start some silly puerile post like that.
Oh, BTW if you place any phone in your back pocket and sit on it it will stand a very genuine chance of damage.
Lets keep things in perspective.
---------- Post added at 03:54 AM ---------- Previous post was at 03:43 AM ----------
Glass, all glass, is to a degree unpredictable. I have seen Navy war ship port holes 18" Diameter and 1" thick bounce off a concrete floor and not break. I have also seen the very same portholes be left overnight only to find one smashed to pieces with no apparent reason at all in the morning?
Same thing can happen with 50 grand watches, sapphire glass is second in hardness only to diamond yet tap it in the 'right spot' and bingo? Come to mention it same thing with uncut diamonds!
Problem here will be trying to convince the sales outlet that it may not be a customer error. Now that may take some doing.
Click to expand...
Click to collapse
Yup! Pretty much what I was thinking. Glass is a very temperamental material and I think this guy was just unlucky. Mobile phone insurance is essential.
.
Same here! D:
glenner05 said:
Got My new edge+ yesterday. I was happy as a child playing with it all day. In the evening I was ready to go to sleep, the edge was a bit warm of using it, not hot but just warm. Didn't play games or so, just usual apps installing, browsing, YouTube, etc... I wanted to check something on my surface pro which was on the kitchen table. I layed my edge next to it on the table on its glass back, no cover. While I was busy on my surface I heard strange noises, like things cracking. At first I couldn't see where it came from, It lasted several minutes. After I was done I took my phone to put it on the charger and I felt something strange on the back. DAMN, the entire back cover was cracked, not just a bit but scattered! Just like that! I went crazy, really. It seems that the metal band just crashed the glass back cover. I suspect the the colder surface of the kitchen table shrinked the warm metal band of the edge and so crushing the glass somehow.... How on earth am I going to explain this in the store where I bought it? They will say I dropped it, but I didn't for sure. You can't see any dent or scratch proving that. I will see how it goes tomorrow, will keep you posted. I'll make some pictures as well and post them here. This Is clearly a manufacturers faulty construction. So beware of warm devices on a colder surface!!
Same thing happened to me! But on the front of my screen ;-; I didn't drop it ever and just sent it in to Samsung 2 days ago for a warranty check. It's been delivered to UPS but haven't been given any feedback yet from Samsung. I hope mine gets fixed or I will be pissed!
Click to expand...
Click to collapse
will I have front glass crack anyone knows where I can find front screen glass
thanks
Sent from my SM-G928C using XDA Premium HD app
As a suggestion, could it be a faulty battery? My previous iphone 4s had the same problem, the old battery started to expand and caused the back glass to crack.
Hope you they replace it for you mate
When people replace the screens they heat the glass back of the phone up to a pretty high level just to pull it off. I would say something other than heat caused the issue.
How did that happen??????!!!
wha? you are really??
glenner05 said:
Got My new edge+ yesterday. I was happy as a child playing with it all day. In the evening I was ready to go to sleep, the edge was a bit warm of using it, not hot but just warm. Didn't play games or so, just usual apps installing, browsing, YouTube, etc... I wanted to check something on my surface pro which was on the kitchen table. I layed my edge next to it on the table on its glass back, no cover. While I was busy on my surface I heard strange noises, like things cracking. At first I couldn't see where it came from, It lasted several minutes. After I was done I took my phone to put it on the charger and I felt something strange on the back. DAMN, the entire back cover was cracked, not just a bit but scattered! Just like that! I went crazy, really. It seems that the metal band just crashed the glass back cover. I suspect the the colder surface of the kitchen table shrinked the warm metal band of the edge and so crushing the glass somehow.... How on earth am I going to explain this in the store where I bought it? They will say I dropped it, but I didn't for sure. You can't see any dent or scratch proving that. I will see how it goes tomorrow, will keep you posted. I'll make some pictures as well and post them here. This Is clearly a manufacturers faulty construction. So beware of warm devices on a colder surface!!
Sorry don't exactly know how to get a decent picture here
https://onedrive.live.com/redir?resid=7CFAA8732C1346BB!40734&authkey=!ADMWDbLtPQb7xDI&v=3&ithint=photo%2cjpg
Click to expand...
Click to collapse
next time, don't use any phone without a cover + screen protector. nuff said. You buy a high end $800 USD device and risk it like that, that's expected
berryracer said:
next time, don't use any phone without a cover + screen protector. nuff said. You buy a high end $800 USD device and risk it like that, that's expected
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Click to collapse
Risk it like what? Putting on a table? Did you even read how his phone glass cracked?
Wysłane z mojego SM-G928F przy użyciu Tapatalka
berryracer said:
next time, don't use any phone without a cover + screen protector. nuff said. You buy a high end $800 USD device and risk it like that, that's expected
Click to expand...
Click to collapse
More to the point, why do you buy a lovely looking shiny brand new phone then proceed to double the thickness, double the weight and make it look absolutely hideous?
I don't see why people do it - It's a phone - Use it, it WILL get scratches and it WILL get the odd knock if you're not careful. I always use mine naked and if you're careful and just use it normally you'll only ever pick up one or two scratches that you have to look in sunlight to see, over the two years of the contract.