As to why phones were "exploding". It seems the original reason they had of a battery manufacturing fault is now incorrect and it seems theres a more inherent design fault? Incredible that the biggest phone manufacturer in the world, with all their engineers couldn't figure it out.
B3501 said:
As to why phones were "exploding". It seems the original reason they had of a battery manufacturing fault is now incorrect and it seems theres a more inherent design fault? Incredible that the biggest phone manufacturer in the world, with all their engineers couldn't figure it out.
Click to expand...
Click to collapse
They either haven't figured it out, or they HAVE, and it's something in the hardware (motherboard, etc) that it's too late/costly to reengineer.
Read a story that mentioned it might be the SoC, designed it to push more power to the battery then it could end up handling. Really liked this phone.
Sent from my Samsung Note 7 using Tapatalk
macawmatt said:
Read a story that mentioned it might be the SoC, designed it to push more power to the battery then it could end up handling. Really liked this phone.
Click to expand...
Click to collapse
If it was that wouldn't they just push a update to limit the fast charging? Or the soc I gotta assume that's all handled by software.
I don't think it's a coincidence that the battery was the smallest and crammed into a tiny space, more than any other phone. There's got to be something in that, perhaps any sort of pressure on the back was causing some sort of battery failure.
All sorts of theories today. Too thin of separators in the batteries. Curve edge of the screen causing it. Fast charging. Some new battery fault etc. I don't think Samsung found the problem.
They better. I hate them so much now... They wasted months of my life, wanting and not getting this phone. Some of you had at least a chance to test it out feel it.... All I got is 10 min. with demo unit. If they keep it to them self a lot of ppl will think they have no clue and the same problem could happen to S8. What phone to get now until S8E is out. I need excellent maniera, water resistance and of course big screen...
It sounds like they don't know yet and can't replicate the problem in their testing. But I don't know if we really know much of the whole story. There could be multiple reasons we never get a clear answer. I think the recall was forced upon them not only to limit litigation, but from the governmental agencies. It is sad that by far the best overall phone ever made to date has been killed off. There really is no other phone that combines all the great things the N7 has going for it.
htcplussony said:
All sorts of theories today. Too thin of separators in the batteries. Curve edge of the screen causing it. Fast charging. Some new battery fault etc. I don't think Samsung found the problem.
Click to expand...
Click to collapse
I agree with you. Canning the entire product is such a drastic move. If they knew what the problem was, ANY fix would surely cost less to engineer in, than they huge damage to their reputation, to their competitive position in the market (no flagship product available) and the hard cash costs of product write off.
But if they just can't figure out what's causing this problem, what could they possibly do? Could they say "you know, we don't know what the problem is, but just keep using them and sorry about the occasional fires". Obviously not. How about do *another* recall and risk Version3 phones catching fire too? Clearly they can't do that either.
Then consider the following: This problem is *rare* - 1 in 100,000 units perhaps? And it didn't show up in any pre-production tests nor QA checks. Add in the fact that they thought it was the battery, and then found out that it was not.
All this leads me to believe that they haven't yet figured out with 100% certainty what the problem is.
It must be something that renders the design faulty meaning they'd have to remanufacture the device to fix it something that probably generate quite a wait time for people to exchange it. So canning it is a better option.
The two things I think are most suspect is
a) overheating either via charging or just using the SoC to the max and causing heating issues.
b) casing is designed in such a way that puts undue pressure on the battery.
Either way it's a expensive fix, sure you could firmware update it to slow the charge speed or down clock the processor but then you've got a whole other issue of false advertising. You paid for X and got Y.
Sent from my LG-H901 using XDA-Developers mobile app
evo4g63t said:
It must be something that renders the design faulty meaning they'd have to remanufacture the device to fix it something that probably generate quite a wait time for people to exchange it. So canning it is a better option.
Click to expand...
Click to collapse
Not necessarily.
As I said above, what if they can't be certain what the problem is? What should they do then? The only option in those circumstances would be the course of action they have taken.
This is imho the most likely scenario. Clearly, they didn't think there was anything wrong with it when it was launched, and after extensive r&d and product testing. They thought the product was fine.
And now they are faced with trying to identify *with certainty* what's causing 1 unit in around 100,000 to fail, when all they get back to test are charred remains. They could not risk a second failed recall, based on not being 100% sure what the problem is, so their ONLY option in those circumstances would be to withdraw the product.
One things for sure, when they eventually do find out what caused it, a whole department is getting sacked! I bet there's a lot of nervous Samsung design heads just now.
teegunn said:
It sounds like they don't know yet and can't replicate the problem in their testing. But I don't know if we really know much of the whole story. There could be multiple reasons we never get a clear answer. I think the recall was forced upon them not only to limit litigation, but from the governmental agencies. It is sad that by far the best overall phone ever made to date has been killed off. There really is no other phone that combines all the great things the N7 has going for it.
Click to expand...
Click to collapse
Now they have 2 million phones they can test and replicate the problem. I foresee huge electric bills for them charging and discharging 2,000,000 phones.
Chippy_boy said:
Not necessarily.
As I said above, what if they can't be certain what the problem is? What should they do then? The only option in those circumstances would be the course of action they have taken.
This is imho the most likely scenario. Clearly, they didn't think there was anything wrong with it when it was launched, and after extensive r&d and product testing. They thought the product was fine.
And now they are faced with trying to identify *with certainty* what's causing 1 unit in around 100,000 to fail, when all they get back to test are charred remains. They could not risk a second failed recall, based on not being 100% sure what the problem is, so their ONLY option in those circumstances would be to withdraw the product.
Click to expand...
Click to collapse
Another theory is that in the first instance they jumped over a few tests to get the phone out before the iPhone 7, then in the first recall they didn't actually fix anything, just did a firmware update (how else would they have replacement devices within 1 WEEK?). The update turned out not to be enough, whatever was wrong with a certain percentage wasn't fixed by making them charge slower or less.
And now you can't really do a second recall and expect people to trust the same device. They are saving face, call it a loss, and move on.
Do any of you think that this is full of crap though? Samsung has NOT completed their investigation yet, and until they do, for all anyone knows, the devices could have failed due to mistreatment by their users. Out of FOUR MILLION phones, only 35 explode, and of the replacement units only 7? Lets say the first generation was bad, and only count the replacements. 7 out of 4 million. That is a 0.000175% chance of your phone exploding. So, they discontinued the line for less than an even 1% chance, without waiting for the investigation to be completed? COME ON. PLUS, some of the people who had exploded note 7s REFUSED to return them.
PhoenixJedi said:
Do any of you think that this is full of crap though? Samsung has NOT completed their investigation yet, and until they do, for all anyone knows, the devices could have failed due to mistreatment by their users. Out of FOUR MILLION phones, only 35 explode, and of the replacement units only 7? Lets say the first generation was bad, and only count the replacements. 7 out of 4 million. That is a 0.000175% chance of your phone exploding. So, they discontinued the line for less than an even 1% chance, without waiting for the investigation to be completed? COME ON. PLUS, some of the people who had exploded note 7s REFUSED to return them.
Click to expand...
Click to collapse
What I want to know, of the ones that have malfunctioned, were they damaged prior? Dropped, thrown, etc. That would definetly play into the battery cells being smashed together regardless if they are on or off. I don't buy into the heat thing entirely, because I've taken mine into the sauna 3 times and it's still fine. I'm debating what to do. I love this phone. My first note. I'll be near a best buy Friday, so I'll go in and see if anything pegs my interest and goes from there. I'd be happier if I knew when they were going to release something with a stylus. Absolutely love that thing.
taz1458 said:
What I want to know, of the ones that have malfunctioned, were they damaged prior? Dropped, thrown, etc. That would definetly play into the battery cells being smashed together regardless if they are on or off. I don't buy into the heat thing entirely, because I've taken mine into the sauna 3 times and it's still fine. I'm debating what to do. I love this phone. My first note. I'll be near a best buy Friday, so I'll go in and see if anything pegs my interest and goes from there. I'd be happier if I knew when they were going to release something with a stylus. Absolutely love that thing.
Click to expand...
Click to collapse
I also say theres another possibility. There's been incidents with USB-C cables in the past.. cheap cables.. (the kind you buy in gas stations and pharmacies). They've caused the ports to get damaged and devices (of all types) to explode because wires inside are hooked up incorrectly. How do we know that this wasn't caused by someone using a faulty third party accessory?
PhoenixJedi said:
I also say theres another possibility. There's been incidents with USB-C cables in the past.. cheap cables.. (the kind you buy in gas stations and pharmacies). They've caused the ports to get damaged and devices (of all types) to explode because wires inside are hooked up incorrectly. How do we know that this wasn't caused by someone using a faulty third party accessory?
Click to expand...
Click to collapse
My point exactly. That was the rumor the first time. I got the Samsung cables, so I'm not worried about that. Just really wonder if dropping them, damaged the case, which put pressure on the battery and short circuited it.
Here's the thing, SAMSUNG themselves cannot replicate the situation. No matter HOW they tamper with the phone. I guarantee you they're not using these bad third party cables, or trying to operate a device with partially compromised firmware from a failed root attempt, or other things they tell their end users NOT TO DO. I guarantee you they're testing the phone (other than dropping it and water tests) within the specs of what they tell users is okay to do with the phone.
Here's the other thing, the video of a 'note 7' supposedly catching fire in someones home... 1: its in black and white, 2: its a security camera in someone's living room. 3: YOU NEVER SEE THE ACTUAL PHONE ON THE CAMERA. For all we know she's holding a smoking piece of toast. Plus, consider that an overheating li-ion battery is a chemical reaction and that smoke usually means the battery has been punctured. HOW and WHY is she still holding it?
In hindsight, considering my Note 4 would overheat DRASTICALLY on the Gear VR Innovator Edition so much so that the Phone would produce a message to warn to let it cool down, Samsung Engineering should have seen this coming.
Maybe it was a Godsend, INTRUSIVE IRIS Scanner and all.
Or maybe it WAS a conspiracy, like nothing really was at fault, the powers that be saw something in the Note 7 they were not in favor of letting the public/consumer get their hands on.
We may never know. But rest assured something seems not quite right about the whole fiasco. Even a social engineering experiment.
Interesting read guys... I have my note 7 now for 6 weeks. Had the first one too before the switch. Both of them worked/work fine. No overheating. I am not sure if only exinos cpu variants are catching fire. Over here in germany there are no fires at all. It is sad that this phone is canned, and for the remaining working ones, there will never be a a software update at all. This phone is by far the best phone ever. Truly.
Gesendet von meinem SM-N930F mit Tapatalk
Related
I'm a little concerned about my current predicament.
A month ago I bought a rooted Galaxy Note II second hand. I have had no problems with it until Saturday morning.
On Saturday I plugged it in - it was flat because the battery had ran out of juice from the previous night. I left it off and plugged in. I returned not long after to a slight burning smell, and the phone was roasting hot.
I could turn it on, but it hasn't charged, still showing 1% and cutting out immediately. Any time you plug in within seconds, it overheats.
It has burned in one spot, and burned the battery cover as well.
Obviously I am not impressed, it could have burned the place down if I'd left it on overnight.
However, the device has been rooted, and can be turned on but it will damage it more if you do. It has had a theme applied to it that could only be done with a rooted phone so it is blatantly obvious.
I've put in a support call with Samsung who are going to send out a bag to send it off to them in. I would have preferred to send them an unrooted phone, but obviously not practical and I don't know anyone else with a Note 2. I also don't want to buy replacement components in case I make it worse or damage those.
Anyone faced a similar predicament, and what was done about it?
Well, in this case, a melted phone is very dangerous, they should or must send you a new one just to not report it to the police or the media!
I think the problem was in the battery, it's the only component that can get so hot and even it can explode in some conditions.
Sent from my GT-N7100
My concern is they try to say that it was the fact the phone was rooted that caused it to overheat... although it was switched off at the time.
Don't worry I won't let it go without a fight, but am unsure about what rights I may or may not have.
tameracingdriver said:
My concern is they try to say that it was the fact the phone was rooted that caused it to overheat... although it was switched off at the time.
Don't worry I won't let it go without a fight, but am unsure about what rights I may or may not have.
Click to expand...
Click to collapse
Try to run triangle away, before you return it.
Sent from my GT-N7100 using xda premium
Phone is totally flat, and will only turn on when the battery is connected, and it is connected to the mains. It will overheat with a minute.
In Norway, and I assume in the EU too, they have to prove that there is a connection between the broken phone and the fact that it is rooted to void warranty. No worries then if there's similar legislature in your country.
Sent from my GT-N7100 using Tapatalk 2
What if you charge it with usb cable connected to a computer? Does it still overheat?
Alternatively, do you know any1 with a note 2 whos battery you can borrow?
Sent from my GT-N7100 using xda app-developers app
Try buying a spare battery. And then try triangle away. Put the faulty battery back in the phone and send it to Samsung.
It's way cheaper than having to pay for the full phone repair.
sos_sifou said:
Well, in this case, a melted phone is very dangerous, they should or must send you a new one just to not report it to the police or the media!
I think the problem was in the battery, it's the only component that can get so hot and even it can explode in some conditions.
Click to expand...
Click to collapse
tameracingdriver said:
My concern is they try to say that it was the fact the phone was rooted that caused it to overheat... although it was switched off at the time.
Click to expand...
Click to collapse
This thread's funny. A second hand phone received or bought rooted which could have been using a different kernel, been OC'd, or had any of a laundry list of mods done to it overheats. Since none of that can be ruled out, why is there any reason to alert the media or expect Samsung to be responsible for something that's most likely not a defect but customer induced damage? With millions sold I'd expect more reports of phone's melting if there was some sort of common or repeatable fault. Best of luck OP but your fate will be determined by Samsung's graciousness and not you claiming that a rooted second-hand device somehow combusted on its own having nothing to do with what you or the first owner did to it.
To be fair if it's not charging the battery at all and just overheating/melting the phone it sounds more like a hardware issue than a software one. Something in the charging circuit is screwed up by the sounds of it.
Sent from my GT-N7100 using xda app-developers app
tameracingdriver said:
My concern is they try to say that it was the fact the phone was rooted that caused it to overheat... although it was switched off at the time.
Don't worry I won't let it go without a fight, but am unsure about what rights I may or may not have.
Click to expand...
Click to collapse
idk if this help, last time my S2 also got some issue so I go to SC and the guy there said that I voided my warranty coz I rooted it.
And that statement made me angry, so I said to him in angry tone: why the hell you say its illegal to root and voided my warranty becoz I root my phone. If that's illegal, why the hell Superuser/SuperSU/any root tools exist in Google Play and Google let it in there for a long time? I bought this phone by my money so I have right to install anything in play store.
Then they unable to say something and fix my phone rightaway and told me to be careful next time.
So, rooting isn't illegal, its in Google Play anyway.
ask yr friends or someone borrow a battery and reset the counter first
I don't know anyone with an N2 so I can't borrow a battery, I'd have to buy one.
I'll try plugging it just into the computer, I suppose with less power going in, it might not overheat. I've been reluctant to plug it back in.
Phone is running standard kernel, it was only rooted, with a replacement status bar added, and CWM installed. Nothing special.
Ideally, I would need to flash it back to standard though, so I'll need to find out the easiest / quickest way to do this, and, possibly, reset the counter.
I suppose its possible they will refuse to fix it. If I am, that is me massively out of pocket, and I won't be rooting anything ever again, even buying second hand is losing its appeal.
Heck, as I can't afford to replace it, I now may be stuck with this Nokia Lumia 800 I had to buy as an "emergency" phone, which is actually not a bad little machine in many respects (obviously tiny though).
tameracingdriver said:
I'm a little concerned about my current predicament.
A month ago I bought a rooted Galaxy Note II second hand. I have had no problems with it until Saturday morning.
On Saturday I plugged it in - it was flat because the battery had ran out of juice from the previous night. I left it off and plugged in. I returned not long after to a slight burning smell, and the phone was roasting hot.
I could turn it on, but it hasn't charged, still showing 1% and cutting out immediately. Any time you plug in within seconds, it overheats.
It has burned in one spot, and burned the battery cover as well.
Obviously I am not impressed, it could have burned the place down if I'd left it on overnight.
However, the device has been rooted, and can be turned on but it will damage it more if you do. It has had a theme applied to it that could only be done with a rooted phone so it is blatantly obvious.
I've put in a support call with Samsung who are going to send out a bag to send it off to them in. I would have preferred to send them an unrooted phone, but obviously not practical and I don't know anyone else with a Note 2. I also don't want to buy replacement components in case I make it worse or damage those.
Anyone faced a similar predicament, and what was done about it?
Click to expand...
Click to collapse
Given the near fatal consequences of a battery explosion you shouldnt have any problems Samsung will be much more interested in working out why it happened and avoiding any negative PR about their flagship handset.
However if they can proove that it was the root that caused the burn out (we all know thats not the likely reason) then they may reject the device and tell you it was all your fault. at that point take it to the media.
to me it sounds like the charging circuit has failed and instead of passing charge to the battery its built up in the circuit, mechanical failure can't see how a root would cause that. Were you using the sammy charger, cable and battery?
---------- Post added at 10:31 AM ---------- Previous post was at 10:28 AM ----------
D3_ said:
To be fair if it's not charging the battery at all and just overheating/melting the phone it sounds more like a hardware issue than a software one. Something in the charging circuit is screwed up by the sounds of it.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Ye that was my thought wonder if OP has original sammy cable and charger or was given a third party one?
Yes I did indeed use the original charger and cable (it looks original too, not like a knock off). In general, in the past, I've had issues using chargers mean't for other devices, usually just slow charging though rather than it blowing up.
The fact the phone was turned off when it was being charged suggests to me, like you say, that its a proper hardware fault.
We shall see. I'm waiting for the jiffy bag to send it back, it will be at least 2 weeks till I get it back (maybe longer now with Xmas coming up).
tameracingdriver said:
My concern is they try to say that it was the fact the phone was rooted that caused it to overheat... although it was switched off at the time.
Don't worry I won't let it go without a fight, but am unsure about what rights I may or may not have.
Click to expand...
Click to collapse
Take a picture of the burned note2 first, maybe you can use it as a "leverage" when the time comes. You know how burned phone have negative impact on products marketing.
First of all, I'm not a noob regarding electronics and batteries.... Second, I don't think Samsung did such a stupid mistake like using millions of batteries without testing them and third, I don't think that a company who is producing batteries for a mammoth like Samsung can afford to sell defective batteries, or not properly tested batteries...
I'm the owner of a blue Note 7, and I am ready to take the chance and NOT exchanging the phone.
And this is why:
(please excuse my English...)
At the beginning, I have noticed that every single time when I was charging my phone, the phone was kinda overheating... Not too much, but still....
After that, the big scandal about exploding batteries was everywhere in the media...
I have read in the phone settings that SPEED CHARGING can overheat your phone (actually is overheating just the battery)....
So I've just disabled the speed charging on the phone and the now the phone is always cool
So my personal opinion:
I think that the problem is somewhere in the speed charging process, something that is shocking and putting too much pressure on the batteries, probably not proper designed for fast charging.
So I'm taking the risk and not exchanging my phone, and I suggest to all of you guys who are not exchanging your devices to do the same, especially because the charging speed is not too much different regarding the speed!!!
Please test and post your experience regarding charging speed and phone temperature with the fast charging option enabled/disabled....
Thanks, and again, this is my personal opinion, and I'm not advising anyone NOT to exchange the phone.
Just a couple of points on your post.
1. It's not all phones that have the reported problem - Samsung have a few different battery suppliers and only one has delivered faulty ones. The problem is that Sam has no record of which phones they went into.
2. Phones sold in China have not been recalled because Sam knows the dud batteries weren't used for that batch.
So a general charging problem doesn't explain the situation. But yes of course fast charging will make the battery hot.
My personal opinion what is the big deal no sweat off your back. Change the phine and get it over with.
The liability you are assuming is not worth a few hours of set up
on the testing front, it is impossible and far too time consuming and detrimental to the product to conduct full scale testing on every single thing coming out of a factory, the fact is mass production should make it so item 1 and item 1 million are identical, so due to the process they will do spot checks randomly testing say 1 in 100, now when you hit a problem like this battery fault where the actual fault is a very very small percentage it's like trying to find a needle in a haystack, you can poke at it randomly as is the industry norm (even with cars) but the majority of the time you are going to come out with hay. the only way this could have been caught if every single battery was put through intensive inspection and usage tests before they shipped, not only would this add a massive amount to the production cost and time it would also lead to the battery already having some pretty harsh wear and tear on it.
so the testing is pretty much manufacturing standard and the same as every other company worldwide, so if Samsung for doing this then you are saying every single company the world over is stupid.
on not exchanging the phone if the option is there it would be stupid not to, as basically if it does fail down the road and you refused the recall then you have no come back as you were told and given the chance to have a device deemed to be safe.
the fast charging claim was made up by phone shops, it's not one Samsung ever put forward. yes fast charging can generate increased heat, but the battery isn't failing because it is hot, it is hot because it fails. the actual failure of the battery is a short circuit caused by a fault making the 2 sides of the battery to bridge leading to the battery to have a runaway reaction, you can actually do this on any battery should you use something to short both sides of the battery together. now here lies the problem, people erroneously claim don't fast charge as it reduces heat, but when the flaw comes from parts of the battery that should never touch coming into contact with each other, slow charge or fast charge if them 2 parts are close enough they can touch they will eventually. so yeah heat is a symptom not a cause, with temperature things can expand and contract but the fact is if the short can be made on a device anything you do is only delaying the inevitable and there is nothing you can do to stop it eventually failing.
but end of the day if you want to risk it and live with 60% battery power that is up to you.
I agree that the vast majority of batteries are probably fine.
The hassle of keeping will be having to deal with airports, gimped 80% battery and possibly IMEI blacklist.
The hassle of exchanging is getting a unit with screen or hardware other problems. As well as (like in my cause) having to exchange out of region, the process of which still isnt clear to me. I am currently playing ping pong with samsung UK and samsung Gulf (i am the ball)
Belimawr said:
on the testing front, it is impossible and far too time consuming and detrimental to the product to conduct full scale testing on every single thing coming out of a factory, the fact is mass production should make it so item 1 and item 1 million are identical, so due to the process they will do spot checks randomly testing say 1 in 100, now when you hit a problem like this battery fault where the actual fault is a very very small percentage it's like trying to find a needle in a haystack, you can poke at it randomly as is the industry norm (even with cars) but the majority of the time you are going to come out with hay. the only way this could have been caught if every single battery was put through intensive inspection and usage tests before they shipped, not only would this add a massive amount to the production cost and time it would also lead to the battery already having some pretty harsh wear and tear on it.
so the testing is pretty much manufacturing standard and the same as every other company worldwide, so if Samsung for doing this then you are saying every single company the world over is stupid.
on not exchanging the phone if the option is there it would be stupid not to, as basically if it does fail down the road and you refused the recall then you have no come back as you were told and given the chance to have a device deemed to be safe.
the fast charging claim was made up by phone shops, it's not one Samsung ever put forward. yes fast charging can generate increased heat, but the battery isn't failing because it is hot, it is hot because it fails. the actual failure of the battery is a short circuit caused by a fault making the 2 sides of the battery to bridge leading to the battery to have a runaway reaction, you can actually do this on any battery should you use something to short both sides of the battery together. now here lies the problem, people erroneously claim don't fast charge as it reduces heat, but when the flaw comes from parts of the battery that should never touch coming into contact with each other, slow charge or fast charge if them 2 parts are close enough they can touch they will eventually. so yeah heat is a symptom not a cause, with temperature things can expand and contract but the fact is if the short can be made on a device anything you do is only delaying the inevitable and there is nothing you can do to stop it eventually failing.
but end of the day if you want to risk it and live with 60% battery power that is up to you.
Click to expand...
Click to collapse
BTW, I didn't update the phone with the last update, I've just turn off automatic updates in settings... I'm curious if I can skip this and will be able to update next time when Samsung will release a update....
You won't be able to give it away when you come to sell if you don't exchange it.
Sent from my SM-N930F using Tapatalk
My note 7 to heated up too during that one time during its first w days. It was really really hot...I turned off fast charging and it never happened again.
I also believe it's related to fast charging...which is on by default.
Using generic adapters and cables hasn't made it hot every since i turned off fast charging.
But I'm still having this replaced..sad because I have no problems with this unit..GPS works perfectly and fast. Battery last long. And now the news is reporting that the new note 7 replacements are showing problems is South Korea. Over heating and not charging....sigh
vflad said:
BTW, I didn't update the phone with the last update, I've just turn off automatic updates in settings... I'm curious if I can skip this and will be able to update next time when Samsung will release a update....
Click to expand...
Click to collapse
the updates have to be done in order you can't skip one and go onto the next, if you get the next it will include this one so basically using that method you can never update the phone.
fast charge
vflad said:
First of all, I'm not a noob regarding electronics and batteries.... Second, I don't think Samsung did such a stupid mistake like using millions of batteries without testing them and third, I don't think that a company who is producing batteries for a mammoth like Samsung can afford to sell defective batteries, or not properly tested batteries...
I'm the owner of a blue Note 7, and I am ready to take the chance and NOT exchanging the phone.
And this is why:
(please excuse my English...)
At the beginning, I have noticed that every single time when I was charging my phone, the phone was kinda overheating... Not too much, but still....
After that, the big scandal about exploding batteries was everywhere in the media...
I have read in the phone settings that SPEED CHARGING can overheat your phone (actually is overheating just the battery)....
So I've just disabled the speed charging on the phone and the now the phone is always cool
So my personal opinion:
I think that the problem is somewhere in the speed charging process, something that is shocking and putting too much pressure on the batteries, probably not proper designed for fast charging.
So I'm taking the risk and not exchanging my phone, and I suggest to all of you guys who are not exchanging your devices to do the same, especially because the charging speed is not too much different regarding the speed!!!
Please test and post your experience regarding charging speed and phone temperature with the fast charging option enabled/disabled....
Thanks, and again, this is my personal opinion, and I'm not advising anyone NOT to exchange the phone.
Click to expand...
Click to collapse
I agree with you 100%, through my own testing i came to the same conclusion which included charging from power point/usb and wireless, i believe heavy use, fast charge and a defective battery caused issues, not just battery issue , in my humble opinion i believe incorrect using of fast charging was probably an issue in all legit cases, but Samsung should of put some type of time limit for fast charging, ie 90 minutes, that way would of negated one part of the equation and probably stopped a few bangs, so blame all around really
If it was fast charging that was the problem don't you think samsung would have disabled it with the replacement phones?
Kudos for starting the thread by stating what's said is "your opinion." We're all operating off of second and third hand data yet some here will defend their interpretations as fact. Clearly they're not and can't be.
This explains the battery issue. If fast charging made batteries overheat than you'd see events like this on every forum for every OEM. S7's don't have this issue and they are only three months behind the Note7 in development and share many of the same internals.
https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating/
I'm glad that i left Samsung family cuz It was pretty damn sure that someday my phone will kill me
Samsung is going the apple way i guess.... Just to sell it... Now apple doesnt look that expensive.... :/
vflad said:
First of all, I'm not a noob regarding electronics and batteries.... Second, I don't think Samsung did such a stupid mistake like using millions of batteries without testing them and third, I don't think that a company who is producing batteries for a mammoth like Samsung can afford to sell defective batteries, or not properly tested batteries...
I'm the owner of a blue Note 7, and I am ready to take the chance and NOT exchanging the phone.
And this is why:
(please excuse my English...)
At the beginning, I have noticed that every single time when I was charging my phone, the phone was kinda overheating... Not too much, but still....
After that, the big scandal about exploding batteries was everywhere in the media...
I have read in the phone settings that SPEED CHARGING can overheat your phone (actually is overheating just the battery)....
So I've just disabled the speed charging on the phone and the now the phone is always cool
So my personal opinion:
I think that the problem is somewhere in the speed charging process, something that is shocking and putting too much pressure on the batteries, probably not proper designed for fast charging.
So I'm taking the risk and not exchanging my phone, and I suggest to all of you guys who are not exchanging your devices to do the same, especially because the charging speed is not too much different regarding the speed!!!
Please test and post your experience regarding charging speed and phone temperature with the fast charging option enabled/disabled....
Thanks, and again, this is my personal opinion, and I'm not advising anyone NOT to exchange the phone.
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Yes, you are a noob, you don't know anything about batteries.
Current Li-ion batteries can be safely charged with approximately 40 watts of power. Fast charging in Samsung phones utilizes only 15 or so watts.
It's not the fast charging. It's a just a tiny percentage of batteries with a defect.
I fast charge mine all the time and it stays pretty cool. I'll still switch when my replacement arrived, but in the meantime I am not worried.
I was wondering aside from exploding battery what are the other disadvantages of not returning the Note 7? I love the phone so much that I am willing to take the risk. I currently have the "fixed" batch. Do you think they will still honor my unit for warranty after the recall part 2? Will there be minor or major software updates?
they are accepting ANY note 7 whether original or 'repaired' to be returned for a full refund or exchange for s7 or s7edge. according to samsung us website they will also replace device specific accessories.
I don't think it's worth risking it.
Do you really want to wake up to a room on fire, or worse, not wake up at all?
People might say this is scaremongering, but when Samsung are taking them all back AND stopping production, who is anyone to say that this a non issue.. I certainly wouldn't keep it if I had one.
To expand a little - I own a GS6 Edge Plus.
It does normally get a little warm when charging, but not that hot, definitely not too hot to touch.
The other day it had sod all battery, maybe around 10%, and I accidentally tapped yes to do a software update. And left it plugged in on the quick charger, on my mattress. Was doing other stuff, didn't think much of it.
Half hour later after it had updated and was 'optimizing android apps', i picked it up, and the metal frame was easily 50-60C. I hate to think how hot the phones internals were, but holding the phone for longer than 2.5-3 seconds did start to hurt.
I unplugged it immediately and held in front of my fan to cool it down, as it was still 'optimizing apps'.. had it been left plugged in, and not only that but possibly in a warmer room, or under a piece of clothing or similar, what would have happened?!
Frankly it's scary knowing that if I had selected the option 'install overnight' and left it plugged in (with some bad timings as to the charge that it was on when starting charging and also starting the update at this higher current flow from quick charge) , that it could well have got even hotter, and been a worser situation.
As far as I've always believed, the phones are engineered in such a way so that charging speeds are forced to decrease when there is too much heat etc, but this proves that even Samsung with their normally incredibly robust testing processes, can be caught out, and end users can be presented with risks they wouldn't dream of ever occurring from a product made by such a huge and reputable manufacturer.
I do get that the problem is different in the Note 7, and Samsung aren't even completely sure why it's happening yet, but I can't actually believe people are thinking about keeping it. For god sake it's a phone. I love gadgets and I am the first to be p**sed and ranting when this stuff happens to me, but damn, it's not worth your life!!
I don't think the device will Have hardware or software support.
I understand wanting to keep, I want to keep it too by far the best phone.
At the end of the day it is just a phone and not worth the hassle or the risk and there will be even better phones in the near future.
Simple think it starts burning when you are sleeping and it starts a fire or when you have it on your face making a call or when you have it on your pocket when you are driving on the highway!
No software updates
Resell value will be poor
Chance of it exploding
Keep it at your own risk, or just wait until a replacement device is released.
I'd keep it as a collector's item. Since Samsung is recalling all of them. It will increase the value of the device in the future.
EDIT: Hmm, I see they even explode when off.
No way to keep it as collectors item then!
Imagine your house burning down because of this...
They don't explode when off, so if kepping it as a collectors item - with the battery drained to zero and powered off - means nothing bad should happen...
DarkGuyver said:
I'd keep it as a collector's item. Since Samsung is recalling all of them. It will increase the value of the device in the future.
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after the reports of some apparently burning even when off, you'd have to be a pretty serious collector..
They very well can catch fire when off.
talk is now that charging rates are problem.... software updates would fix
Before the recall, if your device caught fire, everyone's focus was on Samsung and how they put out a defective phone. If you keep it and it catches fire, everyone will wonder why the hell you kept a $700+ phone when you knew the risks. If you're looking for your 15 minutes of fame, you'll have it. That and third degree burns.
I know that people are saying that it is only 8 phones out of all that they sold and that is a small amount. That's true, but that's 8 phones over a short period of time, and it would have kept happening. Samsung's actions were smart because what would have happened if the phone had killed someone or had burned someone's house down with their entire family in it?
You'll be keeping a phone that will have no support from the manufacturer and no support from any of the carriers. You'll be keeping a phone that you cannot take on an airplane. You'll be keeping a phone that might be blocked by your carrier. You'll be keeping a phone that will never receive another update, except maybe to disable it.
I understand the desire to keep the device, I really do. It was the only phone that I was seriously considering purchasing when my contract came up for renewal. Now that it's not an option, I'm going to ride it out with my Note 4, because there is no other phone on the horizon that looks to be worth having.
I was all set to do the Note 7 (currently have the Note 4) when my trade-in period kicked in. Haven't done it soon enough, and now can't do it because my carrier won't sell them anymore due to the recall. I was disappointed, and still am, hearing everyone say how great a phone it is. I originally was thinking, "maybe the wireless charging feature is at fault" but apparently there's more to it than that, if the phone is catching fire/exploding whilst off. So, hoping that Samsung will figure out the problems, and a "Note 8" will be forthcoming that corrects all the issues - but I'm not expecting anyone to jump into the next Note with both feet right away (including me).
To those wanting to keep the Note 7, I would say that due to the official recall, I wouldn't expect ANY ongoing support from Samsung, nor any software updates from Samsung or your carrier. My gut feeling is that since Samsung wants ALL the phones back, they won't support any that are still in the field after the recall notice. It's going to be like a dead phone.
I would have kept my Note 7. But I'm afraid they will bring out new updates sabotaging slowly the phone. Like Oculus removing support, or the Update limiting the battery to 60%.
Even though I used Package Blocker to avoid that Update, or I know I can use other App to compensate the absence of Oculus support, there's a truth you can escape:
If you decide to keep your Note 7, you will have to fight for it every day. Avoiding Updates, having to root your phone, not being able to use it in a plane, seeing apps removing support and having to find new ones...
And that's not even Half of it!
Remember... Your phone may explode at any time. This brings constant fear and mandatory extra precautions as "not being able to charge your phone without supervision" or "having to turn off your phone when sleeping", or even or "note being able to entrust your phone to people around you in fear of hurting them".
So it's a no brainer guys. As much as you love your phone, and are happy with it. You will return it.
nomailx said:
I would have kept my Note 7. But I'm afraid they will bring out new updates sabotaging slowly the phone. Like Oculus removing support, or the Update limiting the battery to 60%.
Even though I used Package Blocker to avoid that Update, or I know I can use other App to compensate the absence of Oculus support, there's a truth you can escape:
If you decide to keep your Note 7, you will have to fight for it every day. Avoiding Updates, having to root your phone, not being able to use it in a plane, seeing apps removing support and having to find new ones...
And that's not even Half of it!
Remember... Your phone may explode at any time. This brings constant fear and mandatory extra precautions as "not being able to charge your phone without supervision" or "having to turn off your phone when sleeping", or even or "note being able to entrust your phone to people around you in fear of hurting them".
So it's a no brainer guys. As much as you love your phone, and are happy with it. You will return it.
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well said.
I thought about risking it too. Samsung sold how many units? Assume 4 million globally, and i lost track of how many units exploded? Let's assume 100
100/4,000,000, or 1/40,000 is a pretty slim chance of having any issues. And having a phone nobody else has is pretty cool
but one thing came to mind. Samsung will no longer release software updates for this phone. So $900 you paid for a flagship phone has no future software updates. No custom rom will be released because nobody has it anymore. You will be stuck with an old tech pretty soon. and to be honest, the note 7 is really buggy/laggy. That is fine/acceptable if I can expect future fixes for existing issues, but not if I have to endure it for the life of this phone
I was thinking of keeping mine until they released Nougat on the S7E. Assuming it doesn't get released for the N7, that will be the only incentive big enough to lose the spen which I use all the time. Another possible option would be if they offered a 128G N5.. But I have 128G of my 256G SD already used, and with a lot of Oculus use, quite a lot of the internal 64G used too (Gear VR stuff all ends up on internal memory), so would need to do some serious declutter to drop back to 128G...
Sent from my SM-N930F using Tapatalk
I thought I was over this yesterday but today I put away all my cases and it bummed me out again big time. Loved this phone.
Sent from my iPhone using Tapatalk
Samsung's recall process here in my country is a pain to a point that returning the unit for recall is more hassle than keeping it + the risks. Hahaha
Now that money (refund) is involved, recall process pain will double.
Don't turn it in yet. Samsung has NOT completed their investigation yet AND they CAN NOT replicate the battery failure. There are other things that samsung wouldn't test that could attribute to issues with the phone. #1: Cheap third party USB-C Cables. These were found to be the cause of damage to MANY USB-C Devices because they weren't wired correctly. #2: Failed rooting attempts where the software could have been compromised. #3: other forms of user tampering. The fact of the matter that out of the replacement units SEVEN out of 4 million total phones sold world wide (0.000125%) exploded. Pre-replacement, 35 exploded out of that 4 million. (0.000875%).
So, both combined, the chance of your phone exploding is 0.00105%, and that fits well into the number of people who could have lost their charging cable and bought a cheap, badly wired USB-C cable (which have been known to make OTHER DEVICES malfunction, blow out and explode).
The pictures of the note 7's that have blown up show that they literally created enough heat to melt GLASS. When you hit temperatures that high you can't hold the phone, yet the ONLY VIDEO of a note 7 supposedly exploding shows a woman HOLDING IT IN HER HAND for an extended period of time WHILE IT IS SMOKING. I work with electronics and lithium ion batteries all the time. When those things explode, sparks come out of one of the ends and they get TOO HOT TO CONTINUE HOLDING.
PhoenixJedi said:
Don't turn it in yet. Samsung has NOT completed their investigation....
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well said, bloody well said mate, some good figures and logic applied is always better than unknown fear.
When you look into the Note 7 recall and all of the information we have available, you have news outlets taking a biased point of view on the units. They have put words into both Samsung and the CPSC's mouth saying that the recalls are MANDATORY, that the Note 7 production has been permanently halted, and that the issue is the battery itself. In the meantime, Samsung themselves have announced that they CANNOT replicate the issue themselves, and the changing out of the battery would generally suggest that it was not the battery causing the problem. Plus, due to media coverage the issue has been severely exaggerated. According to the CPSC, only 96 units out of 1.9 million units sold in the US have been reported as overheating. In the two months since the release of the phone that is a 0.005% failure rate. That means the phone has a 99.995% chance of being perfectly fine. In terms of normal production, that would be considered a success by most companies. Samsung also has not announced anywhere on their site that production has been halted permenantly. They've said temporarily while they investigate. The investigation is NOT COMPLETE.
Now, if you take the battery out of the equation as the primary point of failure, there are three other points of possible failure that would be the most common cause to make the battery ignite. Those are software tampering, hardware tampering/error and the USB-C port/accessories.
Software: a partially flashed firmware could easily damage the charge rate systems to cause damage to the battery itself or damage the battery's protection board to the point where it can cause problems.
Hardware Tampering/Error: How many idiots have you seen on youtube sinking their Note7s to the bottom of a lake/river/pier, or drop testing them from heights that they are not rated for. Then count the # of people who replicate what other people do on youtube.. (Ghost pepper challenges anyone?)
USB-C Port/Accessories: USB-C has been under some controversy itself lately. Cheap USB cables have been sold that when used on devices damage not only the USB-C port, but also the power systems due to the cables being improperly wired. As well, the Note7 comes with USB-C accessories, one of which is a USB-A to a USB-C port adapter. This is used to use the unit AS a backup battery, or to attach flash drives to the unit and NOT to charge the unit. Many people have USB-A to USB-A cables. Imagine if someone used one of the faulty USB-C cables to charge the unit, or tried to use that adapter with a USB-A to USB-A cable to charge the unit. With only 96 cases reported of overheating, it's well within the number of people who don't understand technology enough to get the proper cables and/or use the unit up to spec. If the cable is not CERTIFIED by the USB-IF it could very well be a bad cable and have caused the issue.
What I'm saying here is look at the proof, look at the history of the devices you're attaching to the phone, look at human behavior, look at what the media's doing. We have people in this world who actually think TRUMP would make a good president. We have people in this world who snort condoms up their noses. It makes it completely possible that all 96 reported cases are 96 cases of users doing the wrong thing with their phones. It is very likely that out of 1.9 Million units sold in the US (according to CPSC), 96 of the people who bought Note 7s are simply idiots. (Plus there's a video of an idiot supposedly holding a Note 7 while the phone is catching fire. When a LI-Ion Battery overheats you can't hold it. not in your hands without receiving severe burns. Information below attached so you can see it all directly from the sources for the information on the Note 7 instead of from media locations.
Also, don't forget, some of these people with the phones who have overheated REFUSE to return them to Samsung for investigation. There is only one reason to refuse to turn in a destroyed device. If you tampered with it yourself.
Samsung Recall Info (showing its voluntary): http://www.samsung.com/us/note7recall/
Verizon Recall Info (showing they're still investigating as of 10/10): https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
CPSC Information: https://www.cpsc.gov/Recalls/2017/S...-Additional-Incidents-with-Replacement-Phones
USB-C Cable Information: http://www.androidcentral.com/usb-c-problem-isnt-going-away-anytime-soon
More USB-C Info: http://www.laptopmag.com/articles/how-to-find-safe-usb-type-c-cables
Update: Just spoke with a supervisor at Verizon, and they are AWARE that this is a blown out of proportion recall and issue. As of the current moment, they are supporting the phone INDEFINITELY, until Samsung verifies what the problem is and completes the investigation. Then depending on the investigation result, they will decide what to do. I encourage people to call their carriers and talk to supervisors who have more information.
I ansolutely agree with you, around 100 devices in 2 million +, is better than many other quality standards around, and as you pointed out, many people handle devices in very bad ways
Well said. This is why I'm not getting rid of mine. BTW, you accidently put billion instead of million the first time.
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Maybe the whole thing is a conspiracy by another company like LG or Apple. Paying people to do this to their phones then paying the media to overhype and overexaterate the whole thing. I don't think it's a coincidence this happened to the best phone Samsung has ever made. Let me rephrase that, the best phone ever created.
Think about this, how rediculous would it be if samsung found out it was an uncertified cable causing the entire problem, and that they took a multi-billion dollar loss over the cable. This is why all of this crap should not be happening until the investigation concludes.
Updated first post with: Also, don't forget, some of these people with the phones who have overheated REFUSE to return them to Samsung for investigation. There is only one reason to refuse to turn in a destroyed device. If you tampered with it yourself.
Fixed billion replaced with million
Update with information from Verizon in first post.
NOW we're talking! Finally my kinda people! Where have you been the past couple of days? Now the dust is settling and the initial "shock" has subsided people are starting to think with clarity. Excuse the pun, but 'Think Different'
Keep it going, I LIKE this!! I was getting so lonely here getting called a conspiracy nut and such. Thank you my people!
I agree. My phone is perfect and I would keep it except I would like to receive updates and such. At&t told me it has a one year warranty. That I don't have to turn it in. I'm struggling real hard with this. I love this damn phone and nothing else compared to it. I think it's just another case of reefer madness.
My theory is that the playdoh like battery is just in a foil like cover, so it's easily squished. They have mentioned possible assembly problems with squishing it inside the phone being the cause, but I wonder if perhaps a high G drop on a floor might distort it sufficiently that, after a number of charge/discharge cycles, may develop those crystals which will fuse internally between squashed plates causing the battery run away we have all seen.
I doubt it is external to the battery as surely between battery and main phone assembly there will be short circuit protection (generally the metallic canister style batteries have this built in, but with a sealed phone and soft battery, this protection is probably the very first thing the phone battery cable plugs into).
I only dropped my N4 twice, my N7 never (ok, it hit ground inside a Gear VR when my son was being silly), but I have seen others who are far less careful with phones that may have dropped and distorted the battery putty enough to be more prone to internally fusing.
Although at least 2 photos show the phone in (melted) protector cases which should reduce the shock loading, perhaps these ones had the extra squished assembly with the SDI batteries which already had less internal tolerances than the Chinese one?
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Another funny development that was brought up in another thread... The only video of the unit catching fire is a surveillance video from above... where you cannot actually see what device is spewing the smoke. The only reason its believed to be a note 7 is because someone SAID it is.
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finally!! some clarity i have 2 note 7 ... one from the first production and other of the second!... and everything fine ... i never trust samsung chargers..... so i instead use blackberry folding type chargers ... and never experience overheating anything ...
w1n73rf3ll said:
finally!! some clarity i have 2 note 7 ... one from the first production and other of the second!... and everything fine ... i never trust samsung chargers..... so i instead use blackberry folding type chargers ... and never experience overheating anything ...
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The problem is obviously not the charger. I've charged it many times from below 10% all the way to 100 on the samsung unit, and it has never caused a problem. My best guess is that it wont fail because I am using a certified cable.
Perhaps samsung should go the apple route and put a chip in their chargers so only certified chargers work.
With the invention of fast charging technology it is pretty risky to use cheapies.
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I thought this was a good read:
http://www.wsj.com/articles/the-fatal-mistake-that-doomed-samsungs-galaxy-note-1477248978
Interesting and good read but I still think we will never know fully what went wrong with the batteries.
Pretty sure it wasn't the batteries.
Yeah: excellent read. Some missteps and need to continue to investigate cause to help offset any brand damage.
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markwebb said:
Yeah: excellent read. Some missteps and need to continue to investigate cause to help offset any brand damage.
Sent from my Nexus 6P using Tapatalk
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Apparently the S7Edge is also catching fire.
http://www.androidheadlines.com/2016/10/galaxy-s7-edge-apparently-catches-fire-canada.html
http://www.tomsguide.com/us/galaxy-s7-edge-fires,news-23708.html
So are IPhones and every other phone with a lithium ion battery. There is always a small percent. Samsung just shot themselves in the foot with that recall. They basically painted bullseyes on themselves.
http://m.gsmarena.com/iphone_7_explodes_car_catches_fire_in_australia-news-21207.php
Google IPhone 7 catching fire. That's the next major competitor. They just aren't taking blame with a recall so it is still speculation.
Apple hasn't had over 100 reported incidents either. If they do eventually have a rash of such incidents, you can be quite certain knowing what they'll end up doing.
That incident with the iPhone will more than likely be determined as the result of the device not having adequate cooling: the owner admitted it was charging (in another article with more details, not the one linked above which is lacking that information), he admitted it was wrapped in some cloth (his pants), and he admitted it was inside a vehicle in sunlight.
While a device failing in such circumstances is considerably higher than one not in those circumstances, I won't point a finger at Apple's hardware at this point but more at the owner being a bit ridiculous thinking it was "OK" to put an iPhone into such a situation to begin with.
The biggest point of this whole situation that so many keep missing is people were injured because of the Note 7 incidents - yes there were cases where property was damaged, some vehicles, some furniture, clothing, etc, but as soon as actual people became injured by burns that's when it took on an entirely different scope. Having a bunch of devices fail and nobody getting hurt is one thing, just having even ONE device fail but injure someone in the process is a whole new ballgame.
All of these articles at written with a pro-ifone slant from the start though. That bias gets tiring to read. Lots of things in these articles which is written the way it is to influence people to think things that factually aren't even accurate. Par for the course though - it's how the media does it's thing for crapple.
BTW, ifones have been popping like this for years. Maybe not as many of them, but then we don't really know because the coverage is not nearly in the same vein as the N7 coverage was. Apple is likely way better at covering up or making sure a story isn't made out of a situation though, that's for sure.
Li-on batteries are going to be a problem that is now more mainstream though. They are a volatile combination of chemicals packed very closely together. This stuff WILL be happening and noticed more than it has been in the past, across all devices with Li-ion batteries.
br0adband said:
Apple hasn't had over 100 reported incidents either. If they do eventually have a rash of such incidents, you can be quite certain knowing what they'll end up doing.
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Exactly. Li-ion batteries are inherently dangerous and no one's disputing that. But the number of Note7's experiencing the exact same problem in the exact same way so quickly after entering the market is more than just the one-off problems that pop up occasionally.
Someone said the Note7's situation wasn't real and fueled by the media. If Note7's weren't overheating with such frequency and similarity there would be nothing for the media to report. If the battery issues in the Note7 were like typical Li-ion failures Samsung would have been on the offense not the defense. No company takes the financial and reputation hit that Samsung did unless there was an underlying cause. Their biggest blunder was leaping to a conclusion about what caused the problems in the first wave of phones and rushing a second supposedly safe wave out. Had they let the first recall stick and took a month or two to truly identify the problem they could have re-launched the phone. But as they say, it the Queen had balls she'd be King.
The incidence of overheating phones with the Note 7 was 0.00005%. Some of you are making it sound like it was just a huge widespread issue. Even that percentage was high considering that not all occurrences were verified.
@br0adband The article from earlier about the iPhone was only an example. Try googling "IPhone 7 catches fire" or "IPhone catches fire" and you will see multiple occurrences. Again less than 100 cases have been reported with only half of those verified.
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BarryH_GEG said:
Someone said the Note7's situation wasn't real and fueled by the media. If Note7's weren't overheating with such frequency and similarity there would be nothing for the media to report.
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As stated above, the incidence reported was 0.00005% and even that is a high estimate being that only half of those were verified. When the media hyped it up people came out saying all kind of things trying to get "compensation" but could not verify that they even owned a Note 7 when it came down to it. More than half of the Note 7 owners have reported to have kept their device (around 1,000,000), yet somehow reports of the phone catching fire has halted. Why is this may I ask? The media has went on to other things and people cannot blame Samsung because they have issued a recall. If it truly was as prevalent as the media made out, then where are all of the stories now?
Samsung was paying people to shut up about it. More than enough had done that I reckon. There is no way of getting the actual number of confirmed burns.