Note 7 recall & media distributed information - Note 7 Questions & Answers

When you look into the Note 7 recall and all of the information we have available, you have news outlets taking a biased point of view on the units. They have put words into both Samsung and the CPSC's mouth saying that the recalls are MANDATORY, that the Note 7 production has been permanently halted, and that the issue is the battery itself. In the meantime, Samsung themselves have announced that they CANNOT replicate the issue themselves, and the changing out of the battery would generally suggest that it was not the battery causing the problem. Plus, due to media coverage the issue has been severely exaggerated. According to the CPSC, only 96 units out of 1.9 million units sold in the US have been reported as overheating. In the two months since the release of the phone that is a 0.005% failure rate. That means the phone has a 99.995% chance of being perfectly fine. In terms of normal production, that would be considered a success by most companies. Samsung also has not announced anywhere on their site that production has been halted permenantly. They've said temporarily while they investigate. The investigation is NOT COMPLETE.
Now, if you take the battery out of the equation as the primary point of failure, there are three other points of possible failure that would be the most common cause to make the battery ignite. Those are software tampering, hardware tampering/error and the USB-C port/accessories.
Software: a partially flashed firmware could easily damage the charge rate systems to cause damage to the battery itself or damage the battery's protection board to the point where it can cause problems.
Hardware Tampering/Error: How many idiots have you seen on youtube sinking their Note7s to the bottom of a lake/river/pier, or drop testing them from heights that they are not rated for. Then count the # of people who replicate what other people do on youtube.. (Ghost pepper challenges anyone?)
USB-C Port/Accessories: USB-C has been under some controversy itself lately. Cheap USB cables have been sold that when used on devices damage not only the USB-C port, but also the power systems due to the cables being improperly wired. As well, the Note7 comes with USB-C accessories, one of which is a USB-A to a USB-C port adapter. This is used to use the unit AS a backup battery, or to attach flash drives to the unit and NOT to charge the unit. Many people have USB-A to USB-A cables. Imagine if someone used one of the faulty USB-C cables to charge the unit, or tried to use that adapter with a USB-A to USB-A cable to charge the unit. With only 96 cases reported of overheating, it's well within the number of people who don't understand technology enough to get the proper cables and/or use the unit up to spec. If the cable is not CERTIFIED by the USB-IF it could very well be a bad cable and have caused the issue.
What I'm saying here is look at the proof, look at the history of the devices you're attaching to the phone, look at human behavior, look at what the media's doing. We have people in this world who actually think TRUMP would make a good president. We have people in this world who snort condoms up their noses. It makes it completely possible that all 96 reported cases are 96 cases of users doing the wrong thing with their phones. It is very likely that out of 1.9 Million units sold in the US (according to CPSC), 96 of the people who bought Note 7s are simply idiots. (Plus there's a video of an idiot supposedly holding a Note 7 while the phone is catching fire. When a LI-Ion Battery overheats you can't hold it. not in your hands without receiving severe burns. Information below attached so you can see it all directly from the sources for the information on the Note 7 instead of from media locations.
Also, don't forget, some of these people with the phones who have overheated REFUSE to return them to Samsung for investigation. There is only one reason to refuse to turn in a destroyed device. If you tampered with it yourself.
Samsung Recall Info (showing its voluntary): http://www.samsung.com/us/note7recall/
Verizon Recall Info (showing they're still investigating as of 10/10): https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
CPSC Information: https://www.cpsc.gov/Recalls/2017/S...-Additional-Incidents-with-Replacement-Phones
USB-C Cable Information: http://www.androidcentral.com/usb-c-problem-isnt-going-away-anytime-soon
More USB-C Info: http://www.laptopmag.com/articles/how-to-find-safe-usb-type-c-cables
Update: Just spoke with a supervisor at Verizon, and they are AWARE that this is a blown out of proportion recall and issue. As of the current moment, they are supporting the phone INDEFINITELY, until Samsung verifies what the problem is and completes the investigation. Then depending on the investigation result, they will decide what to do. I encourage people to call their carriers and talk to supervisors who have more information.

I ansolutely agree with you, around 100 devices in 2 million +, is better than many other quality standards around, and as you pointed out, many people handle devices in very bad ways

Well said. This is why I'm not getting rid of mine. BTW, you accidently put billion instead of million the first time.
---------- Post added at 12:22 AM ---------- Previous post was at 12:19 AM ----------
Maybe the whole thing is a conspiracy by another company like LG or Apple. Paying people to do this to their phones then paying the media to overhype and overexaterate the whole thing. I don't think it's a coincidence this happened to the best phone Samsung has ever made. Let me rephrase that, the best phone ever created.

Think about this, how rediculous would it be if samsung found out it was an uncertified cable causing the entire problem, and that they took a multi-billion dollar loss over the cable. This is why all of this crap should not be happening until the investigation concludes.

Updated first post with: Also, don't forget, some of these people with the phones who have overheated REFUSE to return them to Samsung for investigation. There is only one reason to refuse to turn in a destroyed device. If you tampered with it yourself.
Fixed billion replaced with million

Update with information from Verizon in first post.

NOW we're talking! Finally my kinda people! Where have you been the past couple of days? Now the dust is settling and the initial "shock" has subsided people are starting to think with clarity. Excuse the pun, but 'Think Different'
Keep it going, I LIKE this!! I was getting so lonely here getting called a conspiracy nut and such. Thank you my people!

I agree. My phone is perfect and I would keep it except I would like to receive updates and such. At&t told me it has a one year warranty. That I don't have to turn it in. I'm struggling real hard with this. I love this damn phone and nothing else compared to it. I think it's just another case of reefer madness.

My theory is that the playdoh like battery is just in a foil like cover, so it's easily squished. They have mentioned possible assembly problems with squishing it inside the phone being the cause, but I wonder if perhaps a high G drop on a floor might distort it sufficiently that, after a number of charge/discharge cycles, may develop those crystals which will fuse internally between squashed plates causing the battery run away we have all seen.
I doubt it is external to the battery as surely between battery and main phone assembly there will be short circuit protection (generally the metallic canister style batteries have this built in, but with a sealed phone and soft battery, this protection is probably the very first thing the phone battery cable plugs into).
I only dropped my N4 twice, my N7 never (ok, it hit ground inside a Gear VR when my son was being silly), but I have seen others who are far less careful with phones that may have dropped and distorted the battery putty enough to be more prone to internally fusing.
Although at least 2 photos show the phone in (melted) protector cases which should reduce the shock loading, perhaps these ones had the extra squished assembly with the SDI batteries which already had less internal tolerances than the Chinese one?
Sent from my SM-N930F using Tapatalk

Another funny development that was brought up in another thread... The only video of the unit catching fire is a surveillance video from above... where you cannot actually see what device is spewing the smoke. The only reason its believed to be a note 7 is because someone SAID it is.

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finally!! some clarity i have 2 note 7 ... one from the first production and other of the second!... and everything fine ... i never trust samsung chargers..... so i instead use blackberry folding type chargers ... and never experience overheating anything ...

w1n73rf3ll said:
finally!! some clarity i have 2 note 7 ... one from the first production and other of the second!... and everything fine ... i never trust samsung chargers..... so i instead use blackberry folding type chargers ... and never experience overheating anything ...
Click to expand...
Click to collapse
The problem is obviously not the charger. I've charged it many times from below 10% all the way to 100 on the samsung unit, and it has never caused a problem. My best guess is that it wont fail because I am using a certified cable.

Perhaps samsung should go the apple route and put a chip in their chargers so only certified chargers work.
With the invention of fast charging technology it is pretty risky to use cheapies.
Sent from my LG-H901 using XDA-Developers mobile app

Related

DEAD battery? (won't charge) - read this

I am posting this for three reasons:
I want to offer hope to people who may otherwise run out and spend $40 at retail B&M to get a battery.
I want to raise awareness about an issue that likely has some dev contribution to it.
I did a search in all the Evo forums here for posts with "dead" "battery" and "charge" and didn't readily see this information provided.
So here is the "secret" - the charger HTC supplies when you buy your phone provides more amperage than many other chargers. It provides 1A, whereas most others supply 950mA or less, and even non-OEM ones which say 1A do not usually provide it (I know, I have some). I learned this years ago when the HTC Wizards would go completely dead and the only thing that could revive them was the stock charger.
This still applies today, even to the Evo. Night before last I went to bed and my phone was plugged via USB into a plugged in PC as it has been dozens of times before and when I woke up it was dead and would not power on. No other charger, wall or USB would work, and I was traveling so I didn't have mine. A trip to the Sprint store confirmed my phone would power on with another battery. When I got home last night I plugged into my HTC charger and within 10 seconds the light was blinking, and it was solid within 30 seconds. Now it is "fine again", but needless to say I have a backup on the way from Ebay.
Now to why I posted this in Dev, and why I think it should stay here and not in general. Here is what I was running:
MikFroyo 4.4 (upgraded from 4.3, no wipe)
Netarchy 4.2.1 cfs havs more universal (forgot to check whether SBC or not, but I know I have run SBC and MORE kernels before for a couple days at least with no issues)
Launch day Evo, hardware 003
I think if mods move this to General then many fewer devs will see it, and I do think the SBC kernel probably played a role in this thing dying. I am NOT trying to blame the SBC dev for anything - this is all my responsibility, but if others have this problem and report ROM, wipe status, hardware rev, and kernel in this thread, maybe we can isolate what causes the problem. Regardless of what is decided, everyone who flashes should know about the charger issue so I hope this helps some folks.
Mark
I've owned a Diamond, a Touch Pro, Touch Pro 2 (x2), and an EVO. They ALL came with the 1A charger. I've NEVER had a battery die.
I've also used SBC, and although it provides substantial battery life, I removed it due to the fact that LI-Ion batteries are not supposed to be HELD at a 4.2V charge. But that's beside the point here...
The point is HTC Chargers have been this way for quite some time and being phone manufacturers for 14 years, I think they have sufficient evidence that their ways work. They wouldn't put out a 1A charger if it was known for killing batteries. After 13 years and collecting feedback about them all, if this was a problem, they would have provided a different charger.
You simply got a bad egg. It happens. Batteries are known for getting bad ones every now and again.
This also does NOT belong in the development forum... because there's nothing developers can do for a defective battery, and even if there was it still wouldn't belong here, because it's a request/question. (Can you do this for me/us?)
This belongs in the Q/A section.
Unknownforce said:
I've owned a Diamond, a Touch Pro, Touch Pro 2 (x2), and an EVO. They ALL came with the 1A charger. I've NEVER had a battery die.
I've also used SBC, and although it provides substantial battery life, I removed it due to the fact that LI-Ion batteries are not supposed to be HELD at a 4.2V charge. But that's beside the point here...
The point is HTC Chargers have been this way for quite some time and being phone manufacturers for 14 years, I think they have sufficient evidence that their ways work. They wouldn't put out a 1A charger if it was known for killing batteries. After 13 years and collecting feedback about them all, if this was a problem, they would have provided a different charger.
You simply got a bad egg. It happens. Batteries are known for getting bad ones every now and again.
This also does NOT belong in the development forum... because there's nothing developers can do for a defective battery, and even if there was it still wouldn't belong here, because it's a request/question. (Can you do this for me/us?)
This belongs in the Q/A section.
Click to expand...
Click to collapse
This is all well and good but not useful. My post was not to say my charger (or any charger killed my battery), my post clearly said my software MAY have killed the battery and that only a 1A charger, which is what HTC supplies, revived it. I have had it happen 3 times, over 5 years and thousand of flashes so it doesn't surprise me you haven't seen it as most wouldn't. Clearly some combinations of roms/kernels/hardware (including batteries and their revs here) cause it, but when it happens to you it can be a royal PITA. Anyway, I have a dozen other chargers here from Motorola, Nokia, RIM and non-OEM which prove that your info about other manufacturers supplying 1A chargers to be wrong, so maybe you should read and investigate before you thread crap.
vettejock99 said:
This is all well and good but not useful. My post was not to say my charger (or any charger killed my battery), my post clearly said my software MAY have killed the battery and that only a 1A charger, which is what HTC supplies, revived it. I have had it happen 3 times, over 5 years and thousand of flashes so it doesn't surprise me you haven't seen it as most wouldn't. Clearly some combinations of roms/kernels/hardware (including batteries and their revs here) cause it, but when it happens to you it can be a royal PITA. Anyway, I have a dozen other chargers here from Motorola, Nokia, RIM and non-OEM which prove that your info about other manufacturers supplying 1A chargers to be wrong, so maybe you should read and investigate before you thread crap.
Click to expand...
Click to collapse
Very well, I skimmed over your original post, and it looked like from a glance, that you were saying that the 1A charger caused it, my mistake.
However, I never said that other manufacturers supply 1A chargers, I said that HTC does, so perhaps you should take your own advice and read.
Secondly, You presume to think for some reason that I have not done any REAL flashing/experimenting. You are incorrect. Being the owner of several HTC devices, I too have done thousands of flashes, both experimental and non-experimental. I also built my own roms and kernels for all the devices I specified. And I have NEVER had a problem with a battery failure caused by software issues. I did have ONE issue, but I caused the issue, I charged a battery with NO built in software/hardware protection, and killed it by leaving it on the charger without protection, which was my fault. (hence the second Touch Pro 2)
Thirdly, There have been a total of what... 8 or 9 battery failures reported now? (Granted this does not include those that have NOT reported on the forums that it died...) Now, I'm no expert, but in terms of statistics, in the minds of the manufacturer of products that are designed KNOWING that they are going to fail at some point or another, And dealing with naturally unstable elements inherent to the design aspect of the product, I would think that this is an acceptable number compared to the total number of batteries sold for this specific device.
Nope, presumed nothing. Even with dozens or hundreds of flashes you may not see this, especially with WinMo phones as I noted you listed 3, and so what I said was correct. You did note your phones came with HTC wall chargers, but that was irrelevant. I was talking to the vast majority of chargers of all types, which many of us have and use in addition to our HTC wall chargers (as I was, because I was traveling). And your last point, again, is off the mark. As you note, for every report of an issue there are many times more folks with actual issues who for whatever reason don't note them (in my experience, usually because we're all too busy). But I've taken some of my valuable time to try to help the dozens or hundreds of folks (including non-Evo folks who may search XDA or Google and see this) who actually have this problem. Anyway, I've wasted more than even time on you, so reply all you like, I'm done with this debate.
Unknownforce said:
I've owned a Diamond, a Touch Pro, Touch Pro 2 (x2), and an EVO. They ALL came with the 1A charger. I've NEVER had a battery die.
I've also used SBC, and although it provides substantial battery life, I removed it due to the fact that LI-Ion batteries are not supposed to be HELD at a 4.2V charge. But that's beside the point here...
Click to expand...
Click to collapse
Holding the charge at 4.2 V is not an issue, and most kemels will do this. The "issue" is with the continuous movement of Li ions towards the anode even in low amperes. However, thus far the evidence and data presented behind the catastrophic failure caused by Li plating - is somewhat lacking.
Furthermore, I think its BS when someone with little knowledge on the subject reaches to blame SBC as soon as something goes wrong with their battery. I suppose its nice to have a scapegoat ...
Tapa tapa tapa
It's funny you should post this because this just happened to me....like it happened yesterday. I rooted my roommate's phone and the next morning his phone wouldn't turn on or charge with any charger, etc. I knew it had to have been a problem with the battery because I'm sure it wasn't something I had done like bricking the phone, so I switched his battery with mine and...his phone worked. Maybe it was a faulty battery or maybe I DID do something wrong but it was weird because all I did was flash CM and I didn't use any SBC/HAVS kernels. Either way seeing this post and what happened to my friend's phone has me a bit wary of the EVO's battery...but hey we all know the risks here so the lesson learned is...research before anything lol.
This is no secret, really.
It's just a common misconception that all USB chargers work the same.
USB 2.0 standard is 500mA+, and specifications allow USB 2.0 chargers to go up to 1.8A (1800mA).
USB 3.0 specifies a primary port to have 900mA, so charging your phone on a USB 3.0 port (laptop/computer) is recommended over USB 2.0.
Many smartphone chargers (stock) provide 1A, while many 3rd party chargers still use the typical 500mA.
ALSO, it should be noted that when a devices battery (if it is lithium-based) falls below a certain voltage, the device typically will not attempt to charge it for safety reasons (it causes oxidation which can cause physical damage and in worst scenarios the battery will explode).
Also, don't blame SBC...while I'm not a fan and it's arguable it can cause battery damage, this is solely a USER-ERROR (that means you made the mistake, not your phone, not your phone's software)!
Still think this should be in the general forum. Although I did "develop" a headache from reading all the big words, so maybe it can stay.
1 month after getting my Evo(2days after the Evo was released is my start date) ,my battery took a crap. I was unrooted. I rooted in July , I've run many roms and kernels since. I have been running SBC with not one problem unless you consider fantastic battery life an issue . I've been runening SBC since it came out and I'm an extremely heavy user.
Neotelos_com said:
This is no secret, really.
It's just a common misconception that all USB chargers work the same.
...
Many smartphone chargers (stock) provide 1A, while many 3rd party chargers still use the typical 500mA.
Click to expand...
Click to collapse
The reason I called it a "secret" (not the quotes) is that many non-OEM chargers listed as 1A - aren't. I have 3 others here that show 1A that don't work (haven't plugged into a multimeter to see what they are actually putting out.
Also, to the poster who said this is the user's fault and not SBC's let me be clear (again, as I was in the first post) - I take absolute responsibility for whatever happens when I flash my phone with non stock software. Further, I am not blaming SBC, just mentioned I MAY have been running it at the time. That said, the phone had a charge and was plugged in to the same chargers it has operated on dozens of times before and again is operating on now that it has been revived, so there is SOME software or hardware issue here. Saying it is my fault, beyond the fact that I flashed something unauthorized, is patently ridiculous. Just want to be clear that taking responsibility for risk and understanding the related consequences is one thing, but being blamed in totality for all consequences is something else altogether.
So, to prevent this from turning into a blame SBC thread, I'd ask that anyone who isn't experiencing problems, or is, but hasn't had a completely dead battery, post in the SBC kernel thread, because they are doing great work over there.
Dead battery issue
vettejock99 said:
I am posting this for three reasons:
I want to offer hope to people who may otherwise run out and spend $40 at retail B&M to get a battery.
I want to raise awareness about an issue that likely has some dev contribution to it.
I did a search in all the Evo forums here for posts with "dead" "battery" and "charge" and didn't readily see this information provided.
So here is the "secret" - the charger HTC supplies when you buy your phone provides more amperage than virtually all other chargers. It provides 1A, whereas most others supply 950mA or less, and even non-OEM ones which say 1A do not usually provide it (I know, I have some). I learned this years ago when the HTC Wizards would go completely dead and the only thing that could revive them was the stock charger.
This still applies today, even to the Evo. Night before last I went to bed and my phone was plugged via USB into a plugged in PC as it has been dozens of times before and when I woke up it was dead and would not power on. No other charger, wall or USB would work, and I was traveling so I didn't have mine. A trip to the Sprint store confirmed my phone would power on with another battery. When I got home last night I plugged into my HTC charger and within 10 seconds the light was blinking, and it was solid within 30 seconds. Now it is "fine again", but needless to say I have a backup on the way from Ebay.
Now to why I posted this in Dev, and why I think it should stay here and not in general. Here is what I was running:
MikFroyo 4.4 (upgraded from 4.3, no wipe)
Netarchy 4.2.1 cfs havs more universal (forgot to check whether SBC or not, but I know I have run SBC and MORE kernels before for a couple days at least with no issues)
Launch day Evo, hardware 003
I think if mods move this to General then many fewer devs will see it, and I do think the SBC kernel probably played a role in this thing dying. I am NOT trying to blame the SBC dev for anything - this is all my responsibility, but if others have this problem and report ROM, wipe status, hardware rev, and kernel in this thread, maybe we can isolate what causes the problem. Regardless of what is decided, everyone who flashes should know about the charger issue so I hope this helps some folks.
Mark
Click to expand...
Click to collapse
happens all the time while trying to stream the internet to PC. I just hook up my battery to an external charger that plugs into the wall, then use my spare battery till thats done charging.
See ya
vettejock99 said:
The reason I called it a "secret" (not the quotes) is that many non-OEM chargers listed as 1A - aren't. I have 3 others here that show 1A that don't work (haven't plugged into a multimeter to see what they are actually putting out.
Click to expand...
Click to collapse
You may not have tested, but you also aren't listing the stated voltages.
Input voltage can sometimes be used for reference, which can also explain some issues you are having.
This has turned into some big "secret" when all it really is happens to be you finding the fact that non-OEM products often have more quality issues and also higher margins of error.
Many people may not know this, but the way you have gone about this thread is what me and others are objecting. Why you even mentioned SBC as if it had something to do with this is also a big issues, considering there is much controversy over SBC kernels.
You have to understand there are proper ways of presenting information and findings, and this is not one of them...you came here presenting the presumption that this is a dev issue (in some aspects pointing fingers) when this is far from that.
I mean, I hope you understand the way you mentioned SBC insinuates SBC has something to do with this...
Your charging port might be going bad.
Um, no, and it's not. Read into it all you like, there are EE's who will argue on both sides of the SBC discussion and frankly I don't care - I an running another SBC kernel right now. I do know it is happening to people and just because I knew the HTC charger would fix it and you may have known it doesn't mean the majority of others do.
Sent from my PC36100 using Tapatalk
One thing I learned with the 25+ android phones I have had and the many years already using android is phones die according to the user wether battery,bricks or just the phone not performing like it should. I use and mod my phone the proper way and have never had issues unless I F-ed it up my self and a few factory issues I noticed a hour or so after opening the phone. I also have used a bunch of kernals and have been using SBC kernals since they started appearing on the seen and have yet to see one issue but then again from the years of my modding experience on phones in general I never buy extended batterys because they have always caused issues also I never use 10 dollar batterys or any charger that did not come with the phone.
So I think this thread is give or take based on the user and what they are doing with there phone, but not saying its not a issue.
I am a Sprint service tech. This type of "failure" is common and is not exclusive to the Evo. An undercharged battery will often refuse to respond. Generally leaving the device plugged into the wall with your OEM charger will eventually trigger a charge. Your local Sprint ASC or Retail service center can jump start a "dead" battery with there Cadex.
Newer cell batteries very rarely die or fail.
Exactly what I was trying to say.
My last few comments on this:
I came here to help some folks. I knew the resolution to my issue, but we shouldn't assume everyone does. In fact anecdotally I would say MOST people who come here want to know just enough to flash ROMs or tweak their phone to address some major irritation or reap some benefit their provider doesn't give them, but they don't care about these "corner cases". And although some will disagree with me, I don't believe that this limit to their desire for knowledge means they don't have a right to be here and shouldn't be flashing.
In the end I came here to offer up help for a real problem. I disagree with anyone who says there is no software involvement here and with the statement that this is somehow user error (unless one believes letting your battery get below 20% or plugging into a non-OEM charger is user error). Clearly it happens, there are theories as to why it is happening and no one should squelch those. I've seen a lot of people leave this board for others recently for exactly that reason - people here are too quick to weigh in with their opinion or thread crap and this is one of the reasons this board has become progressively less helpful as of late. I think this sucks, but I am not starving for approval, so move this thread, lock it, let it fall into page 10 obscurity or whatever, I don't care.
This is still a debate. I had my moments with SBC kernels and I associated it to those SBC related kernels. I did my test twice and both times the SBC kernels with USB - PC charge would cause my battery to die. Also without the HTC OEM Wall Charger it would not work. I kick started it with the HTC OEM Wall Charger and cable. Even a non-oem cable that I have used for everything doesn't work to kick start it.
My experience for my phone is to stay away from the SBC Kernels. This is regarding dead battery/non-responsive phone.
I have had some of the older non-SBC kernels not charge my phone with a Wall Charger (HTC) to past 65%.
So who knows it sometimes is a crap shoot.

My personal opinion about exploding Note 7 batteries...

First of all, I'm not a noob regarding electronics and batteries.... Second, I don't think Samsung did such a stupid mistake like using millions of batteries without testing them and third, I don't think that a company who is producing batteries for a mammoth like Samsung can afford to sell defective batteries, or not properly tested batteries...
I'm the owner of a blue Note 7, and I am ready to take the chance and NOT exchanging the phone.
And this is why:
(please excuse my English...)
At the beginning, I have noticed that every single time when I was charging my phone, the phone was kinda overheating... Not too much, but still....
After that, the big scandal about exploding batteries was everywhere in the media...
I have read in the phone settings that SPEED CHARGING can overheat your phone (actually is overheating just the battery)....
So I've just disabled the speed charging on the phone and the now the phone is always cool
So my personal opinion:
I think that the problem is somewhere in the speed charging process, something that is shocking and putting too much pressure on the batteries, probably not proper designed for fast charging.
So I'm taking the risk and not exchanging my phone, and I suggest to all of you guys who are not exchanging your devices to do the same, especially because the charging speed is not too much different regarding the speed!!!
Please test and post your experience regarding charging speed and phone temperature with the fast charging option enabled/disabled....
Thanks, and again, this is my personal opinion, and I'm not advising anyone NOT to exchange the phone.
Just a couple of points on your post.
1. It's not all phones that have the reported problem - Samsung have a few different battery suppliers and only one has delivered faulty ones. The problem is that Sam has no record of which phones they went into.
2. Phones sold in China have not been recalled because Sam knows the dud batteries weren't used for that batch.
So a general charging problem doesn't explain the situation. But yes of course fast charging will make the battery hot.
My personal opinion what is the big deal no sweat off your back. Change the phine and get it over with.
The liability you are assuming is not worth a few hours of set up
on the testing front, it is impossible and far too time consuming and detrimental to the product to conduct full scale testing on every single thing coming out of a factory, the fact is mass production should make it so item 1 and item 1 million are identical, so due to the process they will do spot checks randomly testing say 1 in 100, now when you hit a problem like this battery fault where the actual fault is a very very small percentage it's like trying to find a needle in a haystack, you can poke at it randomly as is the industry norm (even with cars) but the majority of the time you are going to come out with hay. the only way this could have been caught if every single battery was put through intensive inspection and usage tests before they shipped, not only would this add a massive amount to the production cost and time it would also lead to the battery already having some pretty harsh wear and tear on it.
so the testing is pretty much manufacturing standard and the same as every other company worldwide, so if Samsung for doing this then you are saying every single company the world over is stupid.
on not exchanging the phone if the option is there it would be stupid not to, as basically if it does fail down the road and you refused the recall then you have no come back as you were told and given the chance to have a device deemed to be safe.
the fast charging claim was made up by phone shops, it's not one Samsung ever put forward. yes fast charging can generate increased heat, but the battery isn't failing because it is hot, it is hot because it fails. the actual failure of the battery is a short circuit caused by a fault making the 2 sides of the battery to bridge leading to the battery to have a runaway reaction, you can actually do this on any battery should you use something to short both sides of the battery together. now here lies the problem, people erroneously claim don't fast charge as it reduces heat, but when the flaw comes from parts of the battery that should never touch coming into contact with each other, slow charge or fast charge if them 2 parts are close enough they can touch they will eventually. so yeah heat is a symptom not a cause, with temperature things can expand and contract but the fact is if the short can be made on a device anything you do is only delaying the inevitable and there is nothing you can do to stop it eventually failing.
but end of the day if you want to risk it and live with 60% battery power that is up to you.
I agree that the vast majority of batteries are probably fine.
The hassle of keeping will be having to deal with airports, gimped 80% battery and possibly IMEI blacklist.
The hassle of exchanging is getting a unit with screen or hardware other problems. As well as (like in my cause) having to exchange out of region, the process of which still isnt clear to me. I am currently playing ping pong with samsung UK and samsung Gulf (i am the ball)
Belimawr said:
on the testing front, it is impossible and far too time consuming and detrimental to the product to conduct full scale testing on every single thing coming out of a factory, the fact is mass production should make it so item 1 and item 1 million are identical, so due to the process they will do spot checks randomly testing say 1 in 100, now when you hit a problem like this battery fault where the actual fault is a very very small percentage it's like trying to find a needle in a haystack, you can poke at it randomly as is the industry norm (even with cars) but the majority of the time you are going to come out with hay. the only way this could have been caught if every single battery was put through intensive inspection and usage tests before they shipped, not only would this add a massive amount to the production cost and time it would also lead to the battery already having some pretty harsh wear and tear on it.
so the testing is pretty much manufacturing standard and the same as every other company worldwide, so if Samsung for doing this then you are saying every single company the world over is stupid.
on not exchanging the phone if the option is there it would be stupid not to, as basically if it does fail down the road and you refused the recall then you have no come back as you were told and given the chance to have a device deemed to be safe.
the fast charging claim was made up by phone shops, it's not one Samsung ever put forward. yes fast charging can generate increased heat, but the battery isn't failing because it is hot, it is hot because it fails. the actual failure of the battery is a short circuit caused by a fault making the 2 sides of the battery to bridge leading to the battery to have a runaway reaction, you can actually do this on any battery should you use something to short both sides of the battery together. now here lies the problem, people erroneously claim don't fast charge as it reduces heat, but when the flaw comes from parts of the battery that should never touch coming into contact with each other, slow charge or fast charge if them 2 parts are close enough they can touch they will eventually. so yeah heat is a symptom not a cause, with temperature things can expand and contract but the fact is if the short can be made on a device anything you do is only delaying the inevitable and there is nothing you can do to stop it eventually failing.
but end of the day if you want to risk it and live with 60% battery power that is up to you.
Click to expand...
Click to collapse
BTW, I didn't update the phone with the last update, I've just turn off automatic updates in settings... I'm curious if I can skip this and will be able to update next time when Samsung will release a update....
You won't be able to give it away when you come to sell if you don't exchange it.
Sent from my SM-N930F using Tapatalk
My note 7 to heated up too during that one time during its first w days. It was really really hot...I turned off fast charging and it never happened again.
I also believe it's related to fast charging...which is on by default.
Using generic adapters and cables hasn't made it hot every since i turned off fast charging.
But I'm still having this replaced..sad because I have no problems with this unit..GPS works perfectly and fast. Battery last long. And now the news is reporting that the new note 7 replacements are showing problems is South Korea. Over heating and not charging....sigh
vflad said:
BTW, I didn't update the phone with the last update, I've just turn off automatic updates in settings... I'm curious if I can skip this and will be able to update next time when Samsung will release a update....
Click to expand...
Click to collapse
the updates have to be done in order you can't skip one and go onto the next, if you get the next it will include this one so basically using that method you can never update the phone.
fast charge
vflad said:
First of all, I'm not a noob regarding electronics and batteries.... Second, I don't think Samsung did such a stupid mistake like using millions of batteries without testing them and third, I don't think that a company who is producing batteries for a mammoth like Samsung can afford to sell defective batteries, or not properly tested batteries...
I'm the owner of a blue Note 7, and I am ready to take the chance and NOT exchanging the phone.
And this is why:
(please excuse my English...)
At the beginning, I have noticed that every single time when I was charging my phone, the phone was kinda overheating... Not too much, but still....
After that, the big scandal about exploding batteries was everywhere in the media...
I have read in the phone settings that SPEED CHARGING can overheat your phone (actually is overheating just the battery)....
So I've just disabled the speed charging on the phone and the now the phone is always cool
So my personal opinion:
I think that the problem is somewhere in the speed charging process, something that is shocking and putting too much pressure on the batteries, probably not proper designed for fast charging.
So I'm taking the risk and not exchanging my phone, and I suggest to all of you guys who are not exchanging your devices to do the same, especially because the charging speed is not too much different regarding the speed!!!
Please test and post your experience regarding charging speed and phone temperature with the fast charging option enabled/disabled....
Thanks, and again, this is my personal opinion, and I'm not advising anyone NOT to exchange the phone.
Click to expand...
Click to collapse
I agree with you 100%, through my own testing i came to the same conclusion which included charging from power point/usb and wireless, i believe heavy use, fast charge and a defective battery caused issues, not just battery issue , in my humble opinion i believe incorrect using of fast charging was probably an issue in all legit cases, but Samsung should of put some type of time limit for fast charging, ie 90 minutes, that way would of negated one part of the equation and probably stopped a few bangs, so blame all around really
If it was fast charging that was the problem don't you think samsung would have disabled it with the replacement phones?
Kudos for starting the thread by stating what's said is "your opinion." We're all operating off of second and third hand data yet some here will defend their interpretations as fact. Clearly they're not and can't be.
This explains the battery issue. If fast charging made batteries overheat than you'd see events like this on every forum for every OEM. S7's don't have this issue and they are only three months behind the Note7 in development and share many of the same internals.
https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating/
I'm glad that i left Samsung family cuz It was pretty damn sure that someday my phone will kill me
Samsung is going the apple way i guess.... Just to sell it... Now apple doesnt look that expensive.... :/
vflad said:
First of all, I'm not a noob regarding electronics and batteries.... Second, I don't think Samsung did such a stupid mistake like using millions of batteries without testing them and third, I don't think that a company who is producing batteries for a mammoth like Samsung can afford to sell defective batteries, or not properly tested batteries...
I'm the owner of a blue Note 7, and I am ready to take the chance and NOT exchanging the phone.
And this is why:
(please excuse my English...)
At the beginning, I have noticed that every single time when I was charging my phone, the phone was kinda overheating... Not too much, but still....
After that, the big scandal about exploding batteries was everywhere in the media...
I have read in the phone settings that SPEED CHARGING can overheat your phone (actually is overheating just the battery)....
So I've just disabled the speed charging on the phone and the now the phone is always cool
So my personal opinion:
I think that the problem is somewhere in the speed charging process, something that is shocking and putting too much pressure on the batteries, probably not proper designed for fast charging.
So I'm taking the risk and not exchanging my phone, and I suggest to all of you guys who are not exchanging your devices to do the same, especially because the charging speed is not too much different regarding the speed!!!
Please test and post your experience regarding charging speed and phone temperature with the fast charging option enabled/disabled....
Thanks, and again, this is my personal opinion, and I'm not advising anyone NOT to exchange the phone.
Click to expand...
Click to collapse
Yes, you are a noob, you don't know anything about batteries.
Current Li-ion batteries can be safely charged with approximately 40 watts of power. Fast charging in Samsung phones utilizes only 15 or so watts.
It's not the fast charging. It's a just a tiny percentage of batteries with a defect.
I fast charge mine all the time and it stays pretty cool. I'll still switch when my replacement arrived, but in the meantime I am not worried.

Will Samsung Ever Give A Technical Reason

As to why phones were "exploding". It seems the original reason they had of a battery manufacturing fault is now incorrect and it seems theres a more inherent design fault? Incredible that the biggest phone manufacturer in the world, with all their engineers couldn't figure it out.
B3501 said:
As to why phones were "exploding". It seems the original reason they had of a battery manufacturing fault is now incorrect and it seems theres a more inherent design fault? Incredible that the biggest phone manufacturer in the world, with all their engineers couldn't figure it out.
Click to expand...
Click to collapse
They either haven't figured it out, or they HAVE, and it's something in the hardware (motherboard, etc) that it's too late/costly to reengineer.
Read a story that mentioned it might be the SoC, designed it to push more power to the battery then it could end up handling. Really liked this phone.
Sent from my Samsung Note 7 using Tapatalk
macawmatt said:
Read a story that mentioned it might be the SoC, designed it to push more power to the battery then it could end up handling. Really liked this phone.
Click to expand...
Click to collapse
If it was that wouldn't they just push a update to limit the fast charging? Or the soc I gotta assume that's all handled by software.
I don't think it's a coincidence that the battery was the smallest and crammed into a tiny space, more than any other phone. There's got to be something in that, perhaps any sort of pressure on the back was causing some sort of battery failure.
All sorts of theories today. Too thin of separators in the batteries. Curve edge of the screen causing it. Fast charging. Some new battery fault etc. I don't think Samsung found the problem.
They better. I hate them so much now... They wasted months of my life, wanting and not getting this phone. Some of you had at least a chance to test it out feel it.... All I got is 10 min. with demo unit. If they keep it to them self a lot of ppl will think they have no clue and the same problem could happen to S8. What phone to get now until S8E is out. I need excellent maniera, water resistance and of course big screen...
It sounds like they don't know yet and can't replicate the problem in their testing. But I don't know if we really know much of the whole story. There could be multiple reasons we never get a clear answer. I think the recall was forced upon them not only to limit litigation, but from the governmental agencies. It is sad that by far the best overall phone ever made to date has been killed off. There really is no other phone that combines all the great things the N7 has going for it.
htcplussony said:
All sorts of theories today. Too thin of separators in the batteries. Curve edge of the screen causing it. Fast charging. Some new battery fault etc. I don't think Samsung found the problem.
Click to expand...
Click to collapse
I agree with you. Canning the entire product is such a drastic move. If they knew what the problem was, ANY fix would surely cost less to engineer in, than they huge damage to their reputation, to their competitive position in the market (no flagship product available) and the hard cash costs of product write off.
But if they just can't figure out what's causing this problem, what could they possibly do? Could they say "you know, we don't know what the problem is, but just keep using them and sorry about the occasional fires". Obviously not. How about do *another* recall and risk Version3 phones catching fire too? Clearly they can't do that either.
Then consider the following: This problem is *rare* - 1 in 100,000 units perhaps? And it didn't show up in any pre-production tests nor QA checks. Add in the fact that they thought it was the battery, and then found out that it was not.
All this leads me to believe that they haven't yet figured out with 100% certainty what the problem is.
It must be something that renders the design faulty meaning they'd have to remanufacture the device to fix it something that probably generate quite a wait time for people to exchange it. So canning it is a better option.
The two things I think are most suspect is
a) overheating either via charging or just using the SoC to the max and causing heating issues.
b) casing is designed in such a way that puts undue pressure on the battery.
Either way it's a expensive fix, sure you could firmware update it to slow the charge speed or down clock the processor but then you've got a whole other issue of false advertising. You paid for X and got Y.
Sent from my LG-H901 using XDA-Developers mobile app
evo4g63t said:
It must be something that renders the design faulty meaning they'd have to remanufacture the device to fix it something that probably generate quite a wait time for people to exchange it. So canning it is a better option.
Click to expand...
Click to collapse
Not necessarily.
As I said above, what if they can't be certain what the problem is? What should they do then? The only option in those circumstances would be the course of action they have taken.
This is imho the most likely scenario. Clearly, they didn't think there was anything wrong with it when it was launched, and after extensive r&d and product testing. They thought the product was fine.
And now they are faced with trying to identify *with certainty* what's causing 1 unit in around 100,000 to fail, when all they get back to test are charred remains. They could not risk a second failed recall, based on not being 100% sure what the problem is, so their ONLY option in those circumstances would be to withdraw the product.
One things for sure, when they eventually do find out what caused it, a whole department is getting sacked! I bet there's a lot of nervous Samsung design heads just now.
teegunn said:
It sounds like they don't know yet and can't replicate the problem in their testing. But I don't know if we really know much of the whole story. There could be multiple reasons we never get a clear answer. I think the recall was forced upon them not only to limit litigation, but from the governmental agencies. It is sad that by far the best overall phone ever made to date has been killed off. There really is no other phone that combines all the great things the N7 has going for it.
Click to expand...
Click to collapse
Now they have 2 million phones they can test and replicate the problem. I foresee huge electric bills for them charging and discharging 2,000,000 phones.
Chippy_boy said:
Not necessarily.
As I said above, what if they can't be certain what the problem is? What should they do then? The only option in those circumstances would be the course of action they have taken.
This is imho the most likely scenario. Clearly, they didn't think there was anything wrong with it when it was launched, and after extensive r&d and product testing. They thought the product was fine.
And now they are faced with trying to identify *with certainty* what's causing 1 unit in around 100,000 to fail, when all they get back to test are charred remains. They could not risk a second failed recall, based on not being 100% sure what the problem is, so their ONLY option in those circumstances would be to withdraw the product.
Click to expand...
Click to collapse
Another theory is that in the first instance they jumped over a few tests to get the phone out before the iPhone 7, then in the first recall they didn't actually fix anything, just did a firmware update (how else would they have replacement devices within 1 WEEK?). The update turned out not to be enough, whatever was wrong with a certain percentage wasn't fixed by making them charge slower or less.
And now you can't really do a second recall and expect people to trust the same device. They are saving face, call it a loss, and move on.
Do any of you think that this is full of crap though? Samsung has NOT completed their investigation yet, and until they do, for all anyone knows, the devices could have failed due to mistreatment by their users. Out of FOUR MILLION phones, only 35 explode, and of the replacement units only 7? Lets say the first generation was bad, and only count the replacements. 7 out of 4 million. That is a 0.000175% chance of your phone exploding. So, they discontinued the line for less than an even 1% chance, without waiting for the investigation to be completed? COME ON. PLUS, some of the people who had exploded note 7s REFUSED to return them.
PhoenixJedi said:
Do any of you think that this is full of crap though? Samsung has NOT completed their investigation yet, and until they do, for all anyone knows, the devices could have failed due to mistreatment by their users. Out of FOUR MILLION phones, only 35 explode, and of the replacement units only 7? Lets say the first generation was bad, and only count the replacements. 7 out of 4 million. That is a 0.000175% chance of your phone exploding. So, they discontinued the line for less than an even 1% chance, without waiting for the investigation to be completed? COME ON. PLUS, some of the people who had exploded note 7s REFUSED to return them.
Click to expand...
Click to collapse
What I want to know, of the ones that have malfunctioned, were they damaged prior? Dropped, thrown, etc. That would definetly play into the battery cells being smashed together regardless if they are on or off. I don't buy into the heat thing entirely, because I've taken mine into the sauna 3 times and it's still fine. I'm debating what to do. I love this phone. My first note. I'll be near a best buy Friday, so I'll go in and see if anything pegs my interest and goes from there. I'd be happier if I knew when they were going to release something with a stylus. Absolutely love that thing.
taz1458 said:
What I want to know, of the ones that have malfunctioned, were they damaged prior? Dropped, thrown, etc. That would definetly play into the battery cells being smashed together regardless if they are on or off. I don't buy into the heat thing entirely, because I've taken mine into the sauna 3 times and it's still fine. I'm debating what to do. I love this phone. My first note. I'll be near a best buy Friday, so I'll go in and see if anything pegs my interest and goes from there. I'd be happier if I knew when they were going to release something with a stylus. Absolutely love that thing.
Click to expand...
Click to collapse
I also say theres another possibility. There's been incidents with USB-C cables in the past.. cheap cables.. (the kind you buy in gas stations and pharmacies). They've caused the ports to get damaged and devices (of all types) to explode because wires inside are hooked up incorrectly. How do we know that this wasn't caused by someone using a faulty third party accessory?
PhoenixJedi said:
I also say theres another possibility. There's been incidents with USB-C cables in the past.. cheap cables.. (the kind you buy in gas stations and pharmacies). They've caused the ports to get damaged and devices (of all types) to explode because wires inside are hooked up incorrectly. How do we know that this wasn't caused by someone using a faulty third party accessory?
Click to expand...
Click to collapse
My point exactly. That was the rumor the first time. I got the Samsung cables, so I'm not worried about that. Just really wonder if dropping them, damaged the case, which put pressure on the battery and short circuited it.
Here's the thing, SAMSUNG themselves cannot replicate the situation. No matter HOW they tamper with the phone. I guarantee you they're not using these bad third party cables, or trying to operate a device with partially compromised firmware from a failed root attempt, or other things they tell their end users NOT TO DO. I guarantee you they're testing the phone (other than dropping it and water tests) within the specs of what they tell users is okay to do with the phone.
Here's the other thing, the video of a 'note 7' supposedly catching fire in someones home... 1: its in black and white, 2: its a security camera in someone's living room. 3: YOU NEVER SEE THE ACTUAL PHONE ON THE CAMERA. For all we know she's holding a smoking piece of toast. Plus, consider that an overheating li-ion battery is a chemical reaction and that smoke usually means the battery has been punctured. HOW and WHY is she still holding it?
In hindsight, considering my Note 4 would overheat DRASTICALLY on the Gear VR Innovator Edition so much so that the Phone would produce a message to warn to let it cool down, Samsung Engineering should have seen this coming.
Maybe it was a Godsend, INTRUSIVE IRIS Scanner and all.
Or maybe it WAS a conspiracy, like nothing really was at fault, the powers that be saw something in the Note 7 they were not in favor of letting the public/consumer get their hands on.
We may never know. But rest assured something seems not quite right about the whole fiasco. Even a social engineering experiment.
Interesting read guys... I have my note 7 now for 6 weeks. Had the first one too before the switch. Both of them worked/work fine. No overheating. I am not sure if only exinos cpu variants are catching fire. Over here in germany there are no fires at all. It is sad that this phone is canned, and for the remaining working ones, there will never be a a software update at all. This phone is by far the best phone ever. Truly.
Gesendet von meinem SM-N930F mit Tapatalk

Interesting article in the WSJ about the choronolgy of events with the Note 7

I thought this was a good read:
http://www.wsj.com/articles/the-fatal-mistake-that-doomed-samsungs-galaxy-note-1477248978
Interesting and good read but I still think we will never know fully what went wrong with the batteries.
Pretty sure it wasn't the batteries.
Yeah: excellent read. Some missteps and need to continue to investigate cause to help offset any brand damage.
Sent from my Nexus 6P using Tapatalk
markwebb said:
Yeah: excellent read. Some missteps and need to continue to investigate cause to help offset any brand damage.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Apparently the S7Edge is also catching fire.
http://www.androidheadlines.com/2016/10/galaxy-s7-edge-apparently-catches-fire-canada.html
http://www.tomsguide.com/us/galaxy-s7-edge-fires,news-23708.html
So are IPhones and every other phone with a lithium ion battery. There is always a small percent. Samsung just shot themselves in the foot with that recall. They basically painted bullseyes on themselves.
http://m.gsmarena.com/iphone_7_explodes_car_catches_fire_in_australia-news-21207.php
Google IPhone 7 catching fire. That's the next major competitor. They just aren't taking blame with a recall so it is still speculation.
Apple hasn't had over 100 reported incidents either. If they do eventually have a rash of such incidents, you can be quite certain knowing what they'll end up doing.
That incident with the iPhone will more than likely be determined as the result of the device not having adequate cooling: the owner admitted it was charging (in another article with more details, not the one linked above which is lacking that information), he admitted it was wrapped in some cloth (his pants), and he admitted it was inside a vehicle in sunlight.
While a device failing in such circumstances is considerably higher than one not in those circumstances, I won't point a finger at Apple's hardware at this point but more at the owner being a bit ridiculous thinking it was "OK" to put an iPhone into such a situation to begin with.
The biggest point of this whole situation that so many keep missing is people were injured because of the Note 7 incidents - yes there were cases where property was damaged, some vehicles, some furniture, clothing, etc, but as soon as actual people became injured by burns that's when it took on an entirely different scope. Having a bunch of devices fail and nobody getting hurt is one thing, just having even ONE device fail but injure someone in the process is a whole new ballgame.
All of these articles at written with a pro-ifone slant from the start though. That bias gets tiring to read. Lots of things in these articles which is written the way it is to influence people to think things that factually aren't even accurate. Par for the course though - it's how the media does it's thing for crapple.
BTW, ifones have been popping like this for years. Maybe not as many of them, but then we don't really know because the coverage is not nearly in the same vein as the N7 coverage was. Apple is likely way better at covering up or making sure a story isn't made out of a situation though, that's for sure.
Li-on batteries are going to be a problem that is now more mainstream though. They are a volatile combination of chemicals packed very closely together. This stuff WILL be happening and noticed more than it has been in the past, across all devices with Li-ion batteries.
br0adband said:
Apple hasn't had over 100 reported incidents either. If they do eventually have a rash of such incidents, you can be quite certain knowing what they'll end up doing.
Click to expand...
Click to collapse
Exactly. Li-ion batteries are inherently dangerous and no one's disputing that. But the number of Note7's experiencing the exact same problem in the exact same way so quickly after entering the market is more than just the one-off problems that pop up occasionally.
Someone said the Note7's situation wasn't real and fueled by the media. If Note7's weren't overheating with such frequency and similarity there would be nothing for the media to report. If the battery issues in the Note7 were like typical Li-ion failures Samsung would have been on the offense not the defense. No company takes the financial and reputation hit that Samsung did unless there was an underlying cause. Their biggest blunder was leaping to a conclusion about what caused the problems in the first wave of phones and rushing a second supposedly safe wave out. Had they let the first recall stick and took a month or two to truly identify the problem they could have re-launched the phone. But as they say, it the Queen had balls she'd be King.
The incidence of overheating phones with the Note 7 was 0.00005%. Some of you are making it sound like it was just a huge widespread issue. Even that percentage was high considering that not all occurrences were verified.
@br0adband The article from earlier about the iPhone was only an example. Try googling "IPhone 7 catches fire" or "IPhone catches fire" and you will see multiple occurrences. Again less than 100 cases have been reported with only half of those verified.
---------- Post added at 03:25 AM ---------- Previous post was at 03:18 AM ----------
BarryH_GEG said:
Someone said the Note7's situation wasn't real and fueled by the media. If Note7's weren't overheating with such frequency and similarity there would be nothing for the media to report.
Click to expand...
Click to collapse
As stated above, the incidence reported was 0.00005% and even that is a high estimate being that only half of those were verified. When the media hyped it up people came out saying all kind of things trying to get "compensation" but could not verify that they even owned a Note 7 when it came down to it. More than half of the Note 7 owners have reported to have kept their device (around 1,000,000), yet somehow reports of the phone catching fire has halted. Why is this may I ask? The media has went on to other things and people cannot blame Samsung because they have issued a recall. If it truly was as prevalent as the media made out, then where are all of the stories now?
Samsung was paying people to shut up about it. More than enough had done that I reckon. There is no way of getting the actual number of confirmed burns.

Unbelievable, OnePlus, what a shady tactic...

So Ive just discovered that with the most recent update to my 8 Pro, OnePlus has completely disabled "warp"/"dash" charging on 3rd party charging cables. How do I know? Ive been using one since I got the phone, and have a brand new backup 3rd party cable as well to confirm my findings.
The reason I have a 3rd party cable is the distance from my night stand to my nearest outlet. The standard cable just isn't long enough. So when I got the phone I did some research and found that the cables I purchased were one of the few aftermarket cables available that actually supported dash charging. And they worked just fine. I could charge from 20 to 80 percent in about 25-30 mins, and the lightning symbol appeared, using these aftermarket cables. Now all of a sudden, after about 6 months with the phone, I cannot.
I thought the first cable may have gotten a short, so I went and grabbed my brand new backup, still in the original packaging, and plugged it in. Nope, only a sloe trickle charge. Then I started thinking "Oh no, did my power brick break??? So I went to the closet and snagged the original OnePlus Cable that came with the phone. Wala, warp charge reactivates.
It just seems absolutely rediculous to me that now I have to somehow try to find a genuine OnePlus cable that is at least 10 feet long and it will cost me a rediculous amount of money. Way to play the Apple game, OnePlus. Im pretty sure this will be the last OnePlus I ever purchase, if this is the behavior I am to expect from this company. Is is absolutely NOT OK to use tactics like this to advance sales if you ask me. Plus the price of OnePlus devices is less of a "Flagship Killer" and more of just a regular flagship anymore. As someone who started out with the OnePlus 2 and has watched this company grow, I would say that disappointed is the understatement of the year as to how I feel about the company these days. The fact that they locked out dash charge with a software lock is the final straw for me. Goodbye OnePlus ?.
I think there's actual reasoning why the cable is quite short, I'd have thought it a power issue, also substantially thicker.
Also their charger will be rated and tested to work with the phone, would you approve of someone using a third party component in your product? Of course not.
if you use a 3rd party charger/ cable and it develops a fault? First thing you're going to do is go back to OnePlus, chances are most end users would withhold the fact that they used a 3rd party charger / cable at all.
Not only that but what kind of a business would allow their party piece to be used with a cheaper and untested alternative?
I don't completely agree with it but I totally understand it.
From an ethical point of view and practical.
Are you charging your phone overnight? You stated night stand? If you are then you're going to cause a problem with your phone sooner rather than later anyway, couple that with a third party charger and your multiplying the possibility of failure and or unwanted issues.
Tbh by limiting the power your phone's taking they may actually be inadvertently prolonging the life of your battery..
Up to you if you carry on buying OnePlus, I think for the price (which is higher) you will have a very very hard time to find something similar, I'd put the 8 pro up against any phone in nearly any department, to stop using them because they're protecting their product? Lol come on, swallow that 3rd party pride.
Don't charge overnight, use the proper charger, be happier for longer :
I think it's not the cable
There is a bug in Android 11 all versions, beta and not
But it does not impact all users
I was in contact with the support and delivered some log details etc and they confirm me it's a bug and they will fix it with a software update
Basically it's Only charging with max 18 Watt then
As it does not impact all phones (no clue why) most of the people are still fine
That's odd, I'm currently using a 3rd Party 6ft cable and I can warp charge on Android 11. I currently use this one.
dladz said:
I think there's actual reasoning why the cable is quite short, I'd have thought it a power issue, also substantially thicker.
Also their charger will be rated and tested to work with the phone, would you approve of someone using a third party component in your product? Of course not.
if you use a 3rd party charger/ cable and it develops a fault? First thing you're going to do is go back to OnePlus, chances are most end users would withhold the fact that they used a 3rd party charger / cable at all.
Not only that but what kind of a business would allow their party piece to be used with a cheaper and untested alternative?
I don't completely agree with it but I totally understand it.
From an ethical point of view and practical.
Are you charging your phone overnight? You stated night stand? If you are then you're going to cause a problem with your phone sooner rather than later anyway, couple that with a third party charger and your multiplying the possibility of failure and or unwanted issues.
Tbh by limiting the power your phone's taking they may actually be inadvertently prolonging the life of your battery..
Up to you if you carry on buying OnePlus, I think for the price (which is higher) you will have a very very hard time to find something similar, I'd put the 8 pro up against any phone in nearly any department, to stop using them because they're protecting their product? Lol come on, swallow that 3rd party pride.
Don't charge overnight, use the proper charger, be happier for longer :
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Click to collapse
qvert said:
I think it's not the cable
There is a bug in Android 11 all versions, beta and not
But it does not impact all users
I was in contact with the support and delivered some log details etc and they confirm me it's a bug and they will fix it with a software update
Basically it's Only charging with max 18 Watt then
As it does not impact all phones (no clue why) most of the people are still fine
Click to expand...
Click to collapse
So it turns out that they have disabled charging completely on 3rd party. I just came back to the phone after 4 hours on the 3rd party cable and the power level hadn't moved. Started at 24%, ended at 24%. So the 3rd party cable now only allows enough power to keep the phone in its current state, awesome.
And no, it makes no sense whatsoever that OnePlus would do this. This cable isn't under rated at all on power, in fact its an exact copy of the official OnePlus cable, red cable with white tips and all. All they did was reverse-engineer an original cable, and lengthen it. Its that simple. You can even tell looking into the plug ends that its an exact duplicate.
Theres nothing wrong with using this cable, its never even gotten warm when warp charging, it handles the power just as well as the original, same thickness and all. And the best part? The 2 pack of 12ft cables was just $14.99. Now thats a reasonable price for cables.
I even tried on my OnePlus Warp Car charger. Yep, 3rd party cable disables the warp charge there as well. The only way to charge with the 3rd party is to turn the phone off completely, in which case its a very slow trickle charge, taking literally 3 hours to charge up.
Welp, thats all the tests done. Guess Im just gonna go get my self an extension cord. Seems theres no other option now, the longest cord OnePlus sells is 150cm, or 6ft. Thats not good enough. Looks like Im resorting to getting the brick up and onto my night stand. To think I just warped charged on these 12ft cables literally 2 days ago Wed, Nov 11 was the last time it worked. Now even the brand new, never used cable didn't work.
Anyways, you guys are entitled to your own opinions but I really think this is a super shady move by OnePlus and I could never approve of it. Apples locked down ecosystem is exactly why Ive always hated Apple products and I could never own one, phone or otherwise. I like being able to modify my device and so Android is the obvious choice. And since the Android OS is Open Source, I think l should be able to use any cable rated for 30+ watts.
Its simple logic, and I am pretty sick of watching OnePlus SkyRocket in price anyways. There are better options these days and in a few years, when it is time, I can certainly say that I will be looking at other brands first.
12 foot cables? How far away is your bed side cabinet?
How long are your arms? Are you Dhalsim?
Jokes aside, I think 12 foot for 30watts is maybe pushing it a little. Do you happen to have a shorter cable? 6 foot maybe? Can't help but think that the length has something to do with it.
As a previous user just said, they noticed a bug and this will be fixed with an update, possible that they're looking into it.
Not sure buddy, time will tell or it won't.
It does sound like you just want to vent a bit.
caitsith810 said:
That's odd, I'm currently using a 3rd Party 6ft cable and I can warp charge on Android 11. I currently use this one.
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Click to collapse
Length I think may be the decisive factor.
Longest cable I've ever seen officially provided with a device is the Kindle which I think may be 12 foot, but the wattage, amperage and voltage required is extremely low hence why it's ok to use.
dladz said:
12 foot cables? How far away is your bed side cabinet?
How long are your arms? Are you Dhalsim?
Jokes aside, I think 12 foot for 30watts is maybe pushing it a little. Do you happen to have a shorter cable? 6 foot maybe? Can't help but think that the length has something to do with it.
As a previous user just said, they noticed a bug and this will be fixed with an update, possible that they're looking into it.
Not sure buddy, time will tell or it won't.
It does sound like you just want to vent a bit.
Length I think may be the decisive factor.
Longest cable I've ever seen officially provided with a device is the Kindle which I think may be 12 foot, but the wattage, amperage and voltage required is extremely low hence why it's ok to use.
Click to expand...
Click to collapse
Honestly, its not about venting, Ive never seen this happen on any other android device nor have I ever even heard of it happening. Remember, length has nothing to do with it considering the FACT that I had warp charge using these 12 foot cables for 6 months up until literally Wednesday this week. I purchased the cables as soon as I purchased the phone, knowing my night stand is roughly 10 feet from the nearest outlet. Its just sad to see OnePlus use such a tactic when they were once the leading "Flagship Killer" manufacturer whos founding ideas literally opposed a situation in which you were forced to purchase from within a locked ecosystem and spend more money. They have literally become Apple, and its disgusting and goes against my morals as someone who believes that large companies already bleed us way too much. It literally goes against everything OnePlus as a company is even supposed to stand for. "Never Settle"? Yeah, right, that saying means NOTHING these days, and that's a cold, hard FACT.
wallacengineering said:
Honestly, its not about venting, Ive never seen this happen on any other android device nor have I ever even heard of it happening. Remember, length has nothing to do with it considering the FACT that I had warp charge using these 12 foot cables for 6 months up until literally Wednesday this week. I purchased the cables as soon as I purchased the phone, knowing my night stand is roughly 10 feet from the nearest outlet. Its just sad to see OnePlus use such a tactic when they were once the leading "Flagship Killer" manufacturer whos founding ideas literally opposed a situation in which you were forced to purchase from within a locked ecosystem and spend more money. They have literally become Apple, and its disgusting and goes against my morals as someone who believes that large companies already bleed us way too much. It literally goes against everything OnePlus as a company is even supposed to stand for. "Never Settle"? Yeah, right, that saying means NOTHING these days, and that's a cold, hard FACT.
Click to expand...
Click to collapse
Do you think that it may have to do with the fact that warp is new too, it wasn't on any other device prior to the 8 pro?
I dunno, if it's solely down to money then I agree with you, but can see why they did it (business practice)
But if be interested to see if there's a science behind it and it's there's a safety aspect involved, if thats the case then they could have done you a favour.
It'd be good to get some concise clarity.
Wouldn't go as far to call OnePlus apple mate, Huawei and Samsung sure but definitely not OnePlus.
The don't really mind you unlocking your bootloader, Samsung has an efuse chip that breaks when you modify the device with Odin (Dev software)
Huawei have completely blocked bootloader unlocking.
OnePlus until recently actually had twrp on their website?
If you unlock your bootloader you can still send it back for warranty, that's pretty opposite to Apple.
Safety (if this is why they reduced power to 3rd party cables) is mandatory to any company, saying "screw it so what if they catch fire, our customer saved some money" isn't in line with any company.
I think you're jumping the gun there.
Let's see what transpires first, seeing as another user is using a third party 6 foot cable there is no evidence that they have done that.
Your 12 foot cables may not meet their standards, after all did OnePlus release a 12 foot cable?
Not from what I can tell.
Tbh mate they have no moral obligation to support 12 foot cables.
Not bashing you btw, just giving you an objective opinion.
I can see your point but without clarity we can't see why that decision was made, coupled with the fact that they don't support that length I can't see how we can without a clear and concise response from OnePlus.
My money is on the length and potential risk.
dladz said:
Not from what I can tell.
Tbh mate they have no moral obligation to support 12 foot cables.
Not bashing you btw, just giving you an objective opinion.
I can see your point but without clarity we can't see why that decision was made, coupled with the fact that they don't support that length I can't see how we can without a clear and concise response from OnePlus.
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Click to collapse
Well you do have a decent point here, OnePlus is definitely not as bad as a couple others, YET. However, I strongly doubt it was disabled for safety reasons. As I said, the cables have worked for the past 6 months on warp charge and theyve NEVER gotten even warm, always cool to the touch. Heat is always the first indication that something is being fed too much power, believe me. I build PCs and hobby-grade RC cars. I know the limits of current and wattage. 30 watts is nothing. Im used to pushing 2000 watts through short lengths of 10AWG wire. Even my LiPo charger dishes out 200W of charge power per channel and thats not even a super high amount these days, there are chargers capable of 1000 watts out there.
RC cars are a sure-fire way to push electronics to their very limit. Little machines that can out-run real full sized cars is nothing to sneeze at. But anyways, the parts that ever got warm durching warp charge were always the phone (slightly unless being used simultaneously), and the power brick (not bad but warmer than the phone on standby receiving warp charge). Both of these are completely expected and normal behaviors and have been for years now.
wallacengineering said:
Well you do have a decent point here, OnePlus is definitely not as bad as a couple others, YET. However, I strongly doubt it was disabled for safety reasons. As I said, the cables have worked for the past 6 months on warp charge and theyve NEVER gotten even warm, always cool to the touch. Heat is always the first indication that something is being fed too much power, believe me. I build PCs and hobby-grade RC cars. I know the limits of current and wattage. 30 watts is nothing. Im used to pushing 2000 watts through short lengths of 10AWG wire. Even my LiPo charger dishes out 200W of charge power per channel and thats not even a super high amount these days, there are chargers capable of 1000 watts out there.
RC cars are a sure-fire way to push electronics to their very limit. Little machines that can out-run real full sized cars is nothing to sneeze at. But anyways, the parts that ever got warm durching warp charge were always the phone (slightly unless being used simultaneously), and the power brick (not bad but warmer than the phone on standby receiving warp charge). Both of these are completely expected and normal behaviors and have been for years now.
Click to expand...
Click to collapse
Aye I've been building PC's for decades myself, bit of a tinkerer, guess a lot of people are on XDA.
I've got a friend who does the RC racing cars, they're crazy fast, all Carbon parts, costs a small fortune too, interesting hobby, got my eye on the racing drones myself.
With the cable, bottom line from me is I don't know, I wish I understood the science more. Just seems long lol, plus it's a trick missed on their part for not releasing it themselves, I can't help but think maybe there's a reason for it? If not then pfft I have no idea, if they release a new 12 foot cable soon then we have our answer.
dladz said:
Aye I've been building PC's for decades myself, bit of a tinkerer, guess a lot of people are on XDA.
I've got a friend who does the RC racing cars, they're crazy fast, all Carbon parts, costs a small fortune too, interesting hobby, got my eye on the racing drones myself.
With the cable, bottom line from me is I don't know, I wish I understood the science more. Just seems long lol, plus it's a trick missed on their part for not releasing it themselves, I can't help but think maybe there's a reason for it? If not then pfft I have no idea, if they release a new 12 foot cable soon then we have our answer.
Click to expand...
Click to collapse
Ya, OnePlus releasing a 10 or 12-foot cable would just make me face palm like nobody's business ? lol.
Ya RC is fun as hell, probably the most fun an adult could ever have with a hobby. The community is amazing too, I race and bash with dozens of enthusiasts regularly just in my local area alone, we do everything from Monster Trucks to Rock Crawlers to Drift Cars to pro Racing Buggies. Just be sure to do your research. The Lithium batts aren't the same as the ones in our phones. They are incredibly power-dense and literally explode like a thermite grenade if mistreated. Luckily drone batteries are nowhere near the size of car and truck batts. My 6S LiPo is 6500mAH and 6S2P (Series-Parallel) configuration so thats 12 cells total. Its an incredibly violent and huge battery measuring 139(L)x48(W)x67mm(H) and weighs 900 grams. Its capable of burning right through 1in thick hardened alloy steel of class 12.9. Its a bad day if you set one of these guys off.
Its capable of 120 Amps of continuous current at 25 Volts (3000 watts) and bursts under 3 seconds of up to 200 Amps at 25 Volts (5000 watts). Its borderline ludacris technology. And these aren't even close to the most powerful LiPos available. Just be sure to understand that thanks to marketing, LiPo "C" discharge ratings are massively over rated and are false. Mine says 75C, which is BS, so they claim 487A continuous current when theres simply no way in hell. Tests have been done over the years to prove that C ratings are useless, so keep that in mind.
One Truck I own is the 1/8 Scale Arrma Kraton EXB. Ive put more than $1500 USD into it thus far, easily capable of 100+ MPH with appropriate gearing, capable of standing backflips, and can handle drops from 20 feet like it was just another drive home from work. Its an incredible machine, and I think you would like it. My 6S 6500mAH LiPo is responsible for powering it. Take a looksy at this review of the Kraton EXB from the second largest RC YouTuber:
https://youtu.be/DlVSj-zUlTY
wallacengineering said:
Ya, OnePlus releasing a 10 or 12-foot cable would just make me face palm like nobody's business ? lol.
Ya RC is fun as hell, probably the most fun an adult could ever have with a hobby. The community is amazing too, I race and bash with dozens of enthusiasts regularly just in my local area alone, we do everything from Monster Trucks to Rock Crawlers to Drift Cars to pro Racing Buggies. Just be sure to do your research. The Lithium batts aren't the same as the ones in our phones. They are incredibly power-dense and literally explode like a thermite grenade if mistreated. Luckily drone batteries are nowhere near the size of car and truck batts. My 6S LiPo is 6500mAH and 6S2P (Series-Parallel) configuration so thats 12 cells total. Its an incredibly violent and huge battery measuring 139(L)x48(W)x67mm(H) and weighs 900 grams. Its capable of burning right through 1in thick hardened alloy steel of class 12.9. Its a bad day if you set one of these guys off.
Its capable of 120 Amps of continuous current at 25 Volts (3000 watts) and bursts under 3 seconds of up to 200 Amps at 25 Volts (5000 watts). Its borderline ludacris technology. And these aren't even close to the most powerful LiPos available. Just be sure to understand that thanks to marketing, LiPo "C" discharge ratings are massively over rated and are false. Mine says 75C, which is BS, so they claim 487A continuous current when theres simply no way in hell. Tests have been done over the years to prove that C ratings are useless, so keep that in mind.
One Truck I own is the 1/8 Scale Arrma Kraton EXB. Ive put more than $1500 USD into it thus far, easily capable of 100+ MPH with appropriate gearing, capable of standing backflips, and can handle drops from 20 feet like it was just another drive home from work. Its an incredible machine, and I think you would like it. My 6S 6500mAH LiPo is responsible for powering it. Take a looksy at this review of the Kraton EXB from the second largest RC YouTuber:
Click to expand...
Click to collapse
Haha that's mad. Brings out the inner child in every bloke in the world, you should try clay pigeon, most addictive hobby there is, I was hooked the second I tried it, I didn't miss a single shot on my first day out.
[email protected] I've seen actual cars sell for less.
I'll check out the vid, cheers
Also even if we've not solved the 12 foot OnePlus back step problem, you sound more upbeat and that's a start.
:good:
dladz said:
Haha that's mad. Brings out the inner child in every bloke in the world, you should try clay pigeon, most addictive hobby there is, I was hooked the second I tried it, I didn't miss a single shot on my first day out.
[email protected] I've seen actual cars sell for less.
I'll check out the vid, cheers
Also even if we've not solved the 12 foot OnePlus back step problem, you sound more upbeat and that's a start.
:good:
Click to expand...
Click to collapse
Don't get me wrong OnePlus is definitely still not impressing me right now. I considered alternatives before even buying the 8 Pro considering the price but ended up going for the innovative LPDDR5 RAM + worlds first high current wireless charging, but now this is pretty much the nail in the coffin for me. Guess we will cross that road when we come to it.
But RC discussions never fail to put a smile on my face, they truly are rediculous machines. You won't regret it. ?
wallacengineering said:
Don't get me wrong OnePlus is definitely still not impressing me right now. I considered alternatives before even buying the 8 Pro considering the price but ended up going for the innovative LPDDR5 RAM + worlds first high current wireless charging, but now this is pretty much the nail in the coffin for me. Guess we will cross that road when we come to it.
But RC discussions never fail to put a smile on my face, they truly are rediculous machines. You won't regret it. ?
Click to expand...
Click to collapse
Might do, have other commitments first and if I start I know I'll be hooked.
Personally I think OnePlus is going to be the one to beat for many years to come.. I'm still hoping htc makes a comeback
Sony - boring, stupid DRM, poor battery, awful development.
LG- Mental, impractical, very poor battery, no idea on development, complicated device, impossible to implement on ROMs
Samsung - efuse chip, exynos chips on EU devices, awful all round, super expensive
Pixel - expensive, awful battery, not top tier hardware
What does that leave? The Chinese ones?
Yea I'll stick with OnePlus
dladz said:
Might do, have other commitments first and if I start I know I'll be hooked.
Personally I think OnePlus is going to be the one to beat for many years to come.. I'm still hoping htc makes a comeback
Sony - boring, stupid DRM, poor battery, awful development.
LG- Mental, impractical, very poor battery, no idea on development, complicated device, impossible to implement on ROMs
Samsung - efuse chip, exynos chips on EU devices, awful all round, super expensive
Pixel - expensive, awful battery, not top tier hardware
What does that leave? The Chinese ones?
Yea I'll stick with OnePlus
Click to expand...
Click to collapse
There was a sony I saw a while back that actually looked really interesting. I forget what its called but it had a perfect 21:9 aspect ratio and looked kinda strange at first but as I watched reviews it became more and more appealing. But yea, the battery - not so great lol.
wallacengineering said:
There was a sony I saw a while back that actually looked really interesting. I forget what its called but it had a perfect 21:9 aspect ratio and looked kinda strange at first but as I watched reviews it became more and more appealing. But yea, the battery - not so great lol.
Click to expand...
Click to collapse
Think I know the one, quite old though was £900 at the time. Didn't sell very well
There is something i like about Sony phones but so much to dislike
I also lost warp on my el-cheapo 6ft cable. Then again, that thing is so thin I doubt I even want it to run warp lol.
There's only one real competitor I see for the OP8 / Pro. The ROG Phone 3 / Strix. Similar price, amazing hardware and cooling, great battery, I don't really see a downside to it lol.
lol
how dare oneplus force me to use their cable, which came included with the phone, for warp charging, a feature that's exclusive to oneplus chargers....:crying: they're just like apple!
lol if you cry any harder i might think you're stormviper
I have an 8 foot red cable (don't recall if I got it from 1+) but I can fast charge. I originally had one of those interchangeable USB and tips but all it would do was maintain the current charge. Those interchangeable tips are very convenient when you have a house full of type c, micro USB, and Apple products. I don't know why they would invoke such a procedure as preventing use of alternate charging devices, but it is one of the things I have come to dislike about OnePlus. I don't know if I'd feel comfortable buying another one of their phones, even though in other ways they are superior. I do not like Samsung at all and I'm disappointed that the Pixel phones aren't keeping up.

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