Develop Bugs

Note 7 recall

Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1

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It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone

An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.

Ryland Johnson said:
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.

And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk

Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.

I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"

After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.

what if mine is ok ?
Sent from my SM-N930F using Tapatalk

You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs

judy.baby2013 said:
what if mine is ok
Sent from my SM-N930F using Tapatalk
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What if it is not? :fingers-crossed:

This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk

alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.

Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).

The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...

RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!

It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?

DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.

Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!

Death of the Stylus? Note 7 axed.

As many are hearing, the Note 7 production has stopped. Reports of the line being axed have surfaced and trending on major news site, the BBC has this to say:
Samsung said it has stopped making Galaxy Note 7 smartphones due to consumer safety concerns.
The company is expected to permanently end selling the device, a person familiar with the matter said.
Samsung did not comment further.
Assuming the Note 7 is indeed axed, what do you think this means for the Stylus?
My opinion is that Samsung will steer clear of anything Noteesque for quite some time, size aside, something that makes a Note is of course the Stylus, is it likely to die with Samsung? Interested to hear your thoughts...

They will already be too invested in note 8 to kill it as well. They have already gotten patents for components in it, and expected release as early as 3/2017.

Problem is, the Note 4 (only second hand) and 5 (only grey import) also aren't available anymore, so if my Note 3 would die now, I have nothing to replace it with.

I don't agree that they will stay away from the Note platform. That would be handing lots of sales over to other makers, as I'm sure many stick with Samsung for the stylus in a Note sized product. I do hope the next one is a polished, finished product, though.

Would you agree that many buy the Note 7 regardless of the Stylus? I appreciate many buy for the feature, but I have seen so many people on XDA saying they can switch easily to a different device because they simply bought the Note 7 for the spec.
If those same people are a large part of the user base (Samsung would know I guess by Stylus usage statistics perhaps?) then launching a larger than the S7 Edge device under a different name could bode well for them?
It could be that nearly all Note users buy for the stylus, I'm just putting it out there.

I have no idea on how many don't use the stylus. Certainly if someone does not use it, it'd be easy to make different choices. But I don't really see the stylus as the issue here. It's the battery.

What to do now? S7E - don't rly like it after touching the NOTE7. Wait for S8 is too long for me. I still use S4 that is dead (at least battery is new) lol. Other brands don't have good camera like N7 or S7E... Not to start talking about accessorys i bought for N7....

alltaken123 said:
Would you agree that many buy the Note 7 regardless of the Stylus? I appreciate many buy for the feature, but I have seen so many people on XDA saying they can switch easily to a different device because they simply bought the Note 7 for the spec.
If those same people are a large part of the user base (Samsung would know I guess by Stylus usage statistics perhaps?) then launching a larger than the S7 Edge device under a different name could bode well for them?
It could be that nearly all Note users buy for the stylus, I'm just putting it out there.
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They used that stylus-statistic to slide the S6Edge+ down our throats and not bring the Note 5 to Europe. The S6E+ tanked and is now being sold with 200+ euro discounts to get rid of excisting stocks.
The Note series is the only phone with stylus. You have nowhere else to go. So switching now is an option, since there are zero new stylus phones on the market at the moment.

I hope they do not kill the stylus.
I love the stylus specially when i am at college.
It allows me to write notes or draw sketches and memes and i am arch student. To me a phone without a stylus looks awkard.. They propably will change name of the note brand by next year or dit h the stylus i hope the later does not happen.

alltaken123 said:
Would you agree that many buy the Note 7 regardless of the Stylus? I appreciate many buy for the feature, but I have seen so many people on XDA saying they can switch easily to a different device because they simply bought the Note 7 for the spec.
If those same people are a large part of the user base (Samsung would know I guess by Stylus usage statistics perhaps?) then launching a larger than the S7 Edge device under a different name could bode well for them?
It could be that nearly all Note users buy for the stylus, I'm just putting it out there.
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Still on Note 4. I think that I have used the stylus once. I keep forgetting it's even there. I bought the Note 4 because it is a good, large, solid phone with a big screen and a REMOVABLE BATTERY. That's the reason that I never went to the Note 5 or Note 7. There are two Note 4s in my family that are just under two years old. I've already had to replace the battery in one because of it not holding a charge, boot loops, etc. To me, the Note 7 was the best of the sealed phones and the only one that I would even bother considering.

What? you thought that for years, people bought a Note just because it has a slightly bigger screen than the S series?
The stylus IS the Note. It's the reason why Samsung had 2 Flagship phones instead of 1. Dude, the Stylus is here to stay, period.

mk89pwnz said:
What to do now? S7E - don't rly like it after touching the NOTE7. Wait for S8 is too long for me. I still use S4 that is dead (at least battery is new) lol. Other brands don't have good camera like N7 or S7E... Not to start talking about accessorys i bought for N7....
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IPhone 7 plus smh

Vic35 said:
IPhone 7 plus smh
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Even if ios is fast as **** the fact that I cant even put a damn icon where i want is a deal breaker to me...

I'd move to the iPhone 7 plus but they are backordered until end of November/early December...

DeMi-GoD said:
I'd move to the iPhone 7 plus but they are backordered until end of November/early December...
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I replaced my Note 7 with an IPhone 7 Plus through Verizon, the 256 GB versions are available now in several colors & mine is arriving tomorrow!

mysmartone said:
I replaced my Note 7 with an IPhone 7 Plus through Verizon, the 256 GB versions are available now in several colors & mine is arriving tomorrow!
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Hmm.. I just called yesterday and all the ones she checked were sold out. I wonder how much I'd have to pay for the 256 gb version.

juliend said:
They will already be too invested in note 8 to kill it as well. They have already gotten patents for components in it, and expected release as early as 3/2017.
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Let's hope they learn their lesson and go back to using replaceable batteries like my trusty Note 3 does. Let's face it, it's karma, Samsung.
Andre

alltaken123 said:
Assuming the Note 7 is indeed axed, what do you think this means for the Stylus?
My opinion is that Samsung will steer clear of anything Noteesque for quite some time, size aside, something that makes a Note is of course the Stylus, is it likely to die with Samsung? Interested to hear your thoughts...
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I don't think they'll let it die. Let some time pass, bring it out again and maybe even find a new name for it, that's it.
People forget fast anyway, you can watch that in politics every day...
What do you think would happen if that problem arose with a Galaxy S phone? No galaxies any more?
TL;DR: Samsung is a monstrosity of a company. It's for sure a big inconvenience for them, but it won't break their neck and influence them too much.
Think of what would happen if that same thing happened to LG...
And you can be quite sure that all future Samsung phones will be non-exploding a f
EDIT: Whoa, I am astonished of how many people claim to switch to an iPhone....
Have fun with the limited OS and that cancer of software called iTunes

P.S. iphone 7 + is a brick compared to N7... I hate Samsung for giving up on Note 7...

mysmartone said:
I replaced my Note 7 with an IPhone 7 Plus through Verizon, the 256 GB versions are available now in several colors & mine is arriving tomorrow!
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Sure enough they are available... Idk how much they are gonna charge me though. For me to upgrade early to the note 7 they made me spend 200 and send in my s6. They are probably gonna make me pay the tax and put $100 down so it barely increases my monthly bill.. Any advice?
---------- Post added at 03:00 PM ---------- Previous post was at 03:00 PM ----------
MisterKanister said:
I don't think they'll let it die. Let some time pass, bring it out again and maybe even find a new name for it, that's it.
People forget fast anyway, you can watch that in politics every day...
What do you think would happen if that problem arose with a Galaxy S phone? No galaxies any more?
TL;DR: Samsung is a monstrosity of a company. It's for sure a big inconvenience for them, but it won't break their neck and influence them too much.
Think of what would happen if that same thing happened to LG...
And you can be quite sure that all future Samsung phones will be non-exploding a f
EDIT: Whoa, I am astonished of how many people claim to switch to an iPhone....
Have fun with the limited OS and that cancer of software called iTunes
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I don't use iTunes I use Spotify premium for all my music.

How soon will you buy the Next Samsung Flagship?

Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!

Several weeks, after second batch preferably. No longer preordering any smart phone

done with samsung I want a removable battery and could care less about water proof.

vegasdiceshooter said:
done with samsung I want a removable battery and could care less about water proof.
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I would not be surprised if they do this in all honesty, think of the money they would have saved if it was removable.
LG V20 is proof that you can make a phone stylish while still having a removable battery.
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
As far as investing in a Samsung phone in the future why not? People don't get it when companies screw up like this they will work much harder to make sure this doesn't happen again. It's not like all of a sudden all future phones they make become improvised explosive devices.
Sent from my LG-H901 using XDA-Developers mobile app

Well, if there is no freebie involved, I won't be pre-ordering at full price anyway. I usually buy when there is some nice incentive to be had.
But the next Samsung Flagship will be the 5.0-5.5" range S8 (edge), probably with annoying SD 830. So I think I'll pass again.

I'm not pre-ordering anything anymore.
Also, Sammy was my preferred Android vendor. They've lost that status with me.
I'll consider future Samsung phones, but I will have pause due to this.

nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Click to expand...
Click to collapse
Samsung demosntrated with this crissis its an Stable and Commited corporation, sure they will learn from this sad experience enoug to not repeat this mistake, so I'll buy the next Samsung Flaship ASAP it is released. Mistakes likes this hardly will happen again to Samsung.

I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done

evo4g63t said:
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
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You should try ...

Piravinth said:
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
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I'm too pissed off at this point to go back ...will give it a year of two.

I think I'm done with Samsung. How can they mess up twice on their flagship phone. They might not even know why the phones are catching fire. How can I trust them again that the next phone I buy from them won't have some defect?
The hassle in setting up a new phone is bad enough. But I'm sure most of us have bought cases and screen protectors already. I even ordered mine from Amazon and I paid a lot to ship it to the Philippines.
Sorry Samsung. You just lost a customer.

nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Click to expand...
Click to collapse
2-3 months depending on how the reviews are but no less than 2 months. Of course this is also dependant on whether I buy a new phone this year to replace the Note 7 because I can't afford to buy a phone every year since I like to travel and buy other gadgets and such, nor do I see a need to do so. I'm good every 2 years at minimum but 3 years even works fine. Currently debating the overpriced Pixel XL (lack of micro sd sucks but unlimited full size picture storage helps alleviate that a little bit and just buy the 128GB) or the LG V20 since it will be the first to work with Wind's upcoming LTE band-66. Decisions decisions.

When you consider the range of really premium top rated products Samsung has launched over the past few years, why people are turning their backs on them now because of this, astounds me! The Note 7 is still a beautiful phone. It had an issue that could have happened to any other device out there whoever manufactured it . Look at the S7 line it's also stellar. The Gear VR and their smartwatches. And the S8 rumours point to something very innovative and unique on the way next year. So why cut your nose off to spite your face? You can't deny they have made some damn good phones.
They tried to fix the problem with the Note 7 and they eventually stopped production to do what was right for most people. Give them some credit. Stop playing into the hands of the media and the Apple fanboys, intent on bringing Samsung down. They certainly deserve another go.

Yet, after all those years, they can't make a phone that doesn't overheat (or lag for that matter). The focus is on the battery now, but that wasn't the only fault with the N7. I'm still mighty pissed of there is no flat version and that we are getting ignored in Europe most of the time. There is no high-end Samsung with a flat screen larger than 5,1"...

I'd wait about a couple of months, but I tend to do that with everything I buy... early adopting is not for me.

Will buy next flagship Samsung ASAP.... hopefully it will come with a Stylus but nonetheless i will buy and for the time being i m buying J7 prime or A8

I'm pre ordering the s8. I don't care what anyone says but the note 7 is the best phone of 2016. It's a shame it had to go out like that. I think Samsung did the right thing and I'm still down with them. For now...
Sent from my iPhone using Tapatalk

I voted for several weeks, but in reality it will totally depend on the situation. I cannot really answer with the options given.
I am not sure what I will do next, and I don't really want to go with an S if they're like the S7 or S7 Edge. My wife and I had both of those during the two week we waited for the Note 7 replacement and, well, for various reasons we didn't like them. If they come out with something like a Note, I may very well do a pre-order as soon as we're able to. But, again, it will totally depend on the situation. I may also wait some weeks or even months, or never even going back to Samsung if I find a phone that I like (so far, little chance for that, I'm going back to my Note 4 once I return my Note 7). I'm willing to take a look elsewhere, like the LG V20 or the Google Pixel XL, and if I like what I have with those, then Samsung wont see me back for some time.
I think for me, in reality, my decision will have little to do with what happened to the Note 7, but it's more like the total package. I fully realize this could've happened with any phone, just so happen to be this one. I don't mind going back to Samsung, but right now they don't have what I want, and when they do, I may not want to go back if I'm satisfied with something else.

From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.

koppee1 said:
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
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I wonder how reliable is that inside information.

Who's getting rid of the note 7?

Just wondering who here is keeping the note 7 and taking the risk of it exploding? I'm happy to keep mine though little annoyed that they've stopped gear VR support and I'm 80% certain Samsung will eventually force us all to return the note 7 by maybe a software update that renders the phone useless.
I honestly have no idea what phone I'd get, I had the S7 edge as a temporary replacement phone while the recall was going on and it didn't feel as good as the note 7, the software wasn't as good and I missed the little features like the swipe gesture in the camera app for example. I still have my note 4 but it uses a different sim card so will have to get an adaptor but even then the note 4 seems really out dated in comparison but I get to keep the S-pen which is the biggest reason I got a note device in the first place. I also have a gear s2 smart watch and while it should work with other android phones it's just works better with a Samsung phone. I hope Samsung do something quick maybe release a note 8 and replace the note 7s with it lol there's just no alternatives.
What are you doing with your note 7?

Heading to VZW over lunch. No clue what I'm replacing with, or if they will even allow me yet (VZW 3rd Party).

mikesaa309 said:
What are you doing with your note 7?
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Hanging on to it for as long as I possibly can. If the deadline for a replacement or refund is midnight on 31st December, I'll hand it in on 31st December.

Is a p**s take though like what about people who've brought cases for the note 7 and other accessories? I purchased my gear vr from ebay for £80 as the seller had it with the note 7 but didn't want it and I couldn't seem to find it anywhere online or in shops probably due to the recall. I had the S7 edge at the time so could still use it but now they've cut off note 7 support so I no longer can use my gear VR so I'd at least like to know exactly what's going on so I can possibly see about selling it. Add on top the money I've spent on apps which I can no long use on the gear VR it's just ridiculous. I personally wouldn't mind waiting through another recall as long as I get to keep and use the note 7 I have then just swap it for a new and hopefully completely safe note 7 but looks like the note 7 is done for.

I'm keeping mine. I will treasure it even more now knowing once it's gone, it's gone forever. Now I need to figure out a way getting rid of the 60% charging cap. I love this phone so much!

jak341 said:
Heading to VZW over lunch. No clue what I'm replacing with, or if they will even allow me yet (VZW 3rd Party).
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VZW was no help here. They said deal w Samsung. BS.

If I change the build.prop file, do you reckon I can trick the oculus app into thinking it's an S7 edge not a note 7?? I used it on the gear vr before the update and it seemed to work okay without getting stupidly hot even had it on charge lol.

The phones I want aren't out yet... Hoping final refund instructions come out in time to pre order the v20.. or maybe the pixel . I'm in the Philippines... Don't know how I can order the pixel lol

juliend said:
VZW was no help here. They said deal w Samsung. BS.
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If not today, give it some time. This is still breaking news and info. hasn't flown down yet.
I did notice in my VZW account that my Note 7 now says "Upgrade Eligible". This wasn't there yesterday. Something on the back end happened.
At minimum, I'm going to deactivate this device and put an old phone on the account for now.

TMO has offered to exchange me out of this POS. But as others have said, there is nothing out there right now to really hold it down. So my question is this, Nougat won't be released for the N7 I suppose, what is the true lifespan of the phone with updates not being released for it? And of course, there is the explosion possibility?

androidcentralsucks said:
TMO has offered to exchange me out of this POS. But as others have said, there is nothing out there right now to really hold it down. So my question is this, Nougat won't be released for the N7 I suppose, what is the true lifespan of the phone with updates not being released for it? And of course, there is the explosion possibility?
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Personally - and you have to make up your own mind on this - I am not even 0.000000000001 % bothered about the "explosion risk". You have about as much chance of winning Euromillions tonight, and in my view, that is no basis to reject a piece of equipment.
The lack of updates and also dismal resale value is much more concerning.
But worse than any of that, I think Samsung will send out an update that cripples the phone. They did it with Rev.1. so I have no reason to assume they won't do the same with Rev.2. Your choice to keep it may very well be taken out of your hands, which personally, I think is disgusting.

jak341 said:
If not today, give it some time. This is still breaking news and info. hasn't flown down yet.
I did notice in my VZW account that my Note 7 now says "Upgrade Eligible". This wasn't there yesterday. Something on the back end happened.
At minimum, I'm going to deactivate this device and put an old phone on the account for now.
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Yeah, I'm back on my OG HTC One, lol. So far 1 hour on the phone with Samsung and everyone is clueless. About to hang up and just hit VZW again in a day or two. I have to say, though, it's irritating to be paying on a device that is powered down and not activated on my line (Edge financing).

Time to cut loses. Thats what samsung did. The phone hase become a liability. Get your money back if you can.

juliend said:
Yeah, I'm back on my OG HTC One, lol. So far 1 hour on the phone with Samsung and everyone is clueless. About to hang up and just hit VZW again in a day or two. I have to say, though, it's irritating to be paying on a device that is powered down and not activated on my line (Edge financing).
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Why don't you just use it? Seriously there's been like 8 with problems out of what, 2 million, 3 million? Seriously you have more chance of being run over than having a problem with the device.
The thing with statistics is they can be unintuitive and lead to strange conclusions. Let's say one phone in every 500,000 is going to develop a fault and catch fire. From Samsung's perspective, that means they can be certain they will have lots of unhappy customers, potential lawsuits and bad publicity and therefore it's a bit of a no-brainer to stop selling it.
But from your perspective, you have a 500,000:1 on chance that your phone will have no problems. And in the remotely unlikely event that it does, how likely is it to kill you, burn your house down or anything like that. Even less likely. There are ZERO such reports.
So it's up to you, but for me, it's a no brainer to keep using it, and I hope Samsung will respect that point of view and not cripple our phones with some unnecessary and unwanted forced update.

Chippy_boy said:
Personally - and you have to make up your own mind on this - I am not even 0.000000000001 % bothered about the "explosion risk". You have about as much chance of winning Euromillions tonight, and in my view, that is no basis to reject a piece of equipment.
The lack of updates and also dismal resale value is much more concerning.
But worse than any of that, I think Samsung will send out an update that cripples the phone. They did it with Rev.1. so I have no reason to assume they won't do the same with Rev.2. Your choice to keep it may very well be taken out of your hands, which personally, I think is disgusting.
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Yeah I agree I'm not so much concerned about the explosion risk but just the lack of support and updates in the future. Wish they'd just let us take the risk I for one wouldn't sue Samsung if my note 7 does explode there's little chance that you haven't heard about the issues from somewhere therefore it's not Samsung's fault that I took the risk.

What did samsung do with the phone after they recalled it, if they didn't fix the issue?

Samsung UK web site has no mention of recall for v2.
Doing nothing until Samsung (who I bought it from) contact me. Even then it won't be going back until it's knocked out by Samsung.

Rick GM said:
Samsung UK web site has no mention of recall for v2.
Doing nothing until Samsung (who I bought it from) contact me. Even then it won't be going back until it's knocked out by Samsung.
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https://twitter.com/SamsungUK/status/785863444696272896, they want UK note 7 owners to give the phone back

mikesaa309 said:
Yeah I agree I'm not so much concerned about the explosion risk but just the lack of support and updates in the future. Wish they'd just let us take the risk I for one wouldn't sue Samsung if my note 7 does explode there's little chance that you haven't heard about the issues from somewhere therefore it's not Samsung's fault that I took the risk.
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Indeed. Just looking it up now, you are 500 times more likely to die from riding a motorbike than you are to have a fire with your Note 7. (Assuming 1 phone per 500,000 has a problem.)

best buy exchanged mine out with no questions asked. I was told to even keep the 256GB SD card. unfortunate I went to the dark side and got iphone7 plus. The LG was just cheap and I was unimpressed. Buying the Google Pixel XL outright to bring over to Sprint was not a option for me. I am done with Sammy with all the issues I have had with there products since the Note 4 and other house hold appliances. Iphone was my only option.

Samsung causing irreparable harm. End of an era? Perhaps.

In spite of my best intentions, and really attempting to remain loyal to Samsung during a decidedly rough time for the company, I am being completely abandoned by Samsung. Do they care? Not at all. Do they think the loss of one (more) customer is significant? It would appear not. That attitude is not really great, but it's understandable. If we, the consumers are in a bad way over this, and we certainly are, depending on your particular circumstances, then it's not hard to imagine how messed up thing must be for those Samsung employees that are dedicated and we rightfully proud of the N7.
It's a nightmare for all. That being said, we the living still have to work and play and go on with our lives. I sat on a fence for a week, just paralyzed - I was in denial, I realize; "this can't be... it just can. not. be...
But acceptance is one of the steps I think, and with that in mind I came up with a plan. Trading the Note 7 for an S7 or S7 Edge was not an option. I already HAVE an S7 (work phone) and an S7 Edge (personal phone that I kept when upgrading to Note 7. Besides, neither is a Note. I sold my Note 4 when I got the N7. The S7 Edge is a beautiful phone. It's just not a NOTE. Different usage case.
So I decided, with my options disappearing, that a Note 5 was the best (least worst?) option available to me, as sad as that appears. The Note 5 has the newer build methods and materials, though it's not as balanced, nor as slick as the Note 7 was/is (or as slippery) and I sure don't have to list why it's a weak substitute in this space, but it IS the closest thing to a N7 in a Note Series phone. So I decide to bite the bullet and live with half the internal memory, no water resistance, a smaller battery (but not prone to meltdown at least) etc.
Guess what? No Note 5 to be had. There's obviously SOME around since a guy posted that Verizon got him one for about $375 or so - but AT&T? Nope. Nada. They must have divested themselves of them knowing that NOBODY would want one with the N& selling alongside it. Whoopsie. Bad call. Note 5 would be more popular today than when it was new on the market.
So I tried Samsung. Thinking I would give them a really hard time and hopefully get them to GIVE me one until a new model - ANY new model phone comes out. I have gotten stuff in the past when a company is trying really hard to keep customers.
Guess what? No Note 5 to be had here either. SAMSUNG got rid of them all, at least all the ones in the sales channel. So both AT&T and Samsung can't get me ANY model note phone, including prepaid devices or refurbs (why the rep thought she could find a Prepaid Note 5 is a joke in itself.
To add (another) insult to (yet more) injury, the AT&T rep tells me "You can use the S-Pen on the S7" I kindly explain to her why that is not so, no Wacom digitizer, thus no S-Pen, but she INSISTS! Sher READ IT SOMEWHERE (therefore it MUST be true, right?) So, since I HAVE an S& and 2 S-Pens (one kept back from the 1st N7 recall) I tell okay, let's TRY IT! HEY! Guess what? (I say that a lot here, don't I?) It DOESN'Y WORK! WHAT A SURPRISE! I am SO disappointed. But she tells me (wait for it) You must be doing something wrong. My documentation says a stylus works with the Note 7. FACE PALM (when what I feel like doing is reaching through the phone line and (expletive deleted)
So yeah. Truly without a viable option. And the sad part is, I didn't even WANT the damn Note 5 very much, but was willing to make the best of it, AND stay loyal to Samsung, and buy yet ANOTHER Samsung Phone next year. They keep this up they will be competing with HTC and Motorola on phone sales again. You can't stay at the top of the tier when you a) have no product to sell at that level, and b) Give your (potentially loyal) customers no way to remain so, despite their willingness to work with you.
Based on these realizations I have to believe Samsung will reap exactly what they are sowing today which is big losses of sales, loss of market share, and loss of loyal customer base. It doesn't get much worse than that. But fret not. Even these extremes wouldn't send me over the dark side of the apple.

Note 5's for ATT are everywhere. Have you looked at Amazon lately? BH Photo?
My search was really fruitless. No Verizon Note 5's anywhere except at Verizon, where I would have to pay as much as the Note 7 costs while simultaneously losing my Upgrade status and be stuck with it for 24 months to boot.
So I feel for you but only half as much as I feel for me.

Yes but I need AT&T to GIVE the NOTE 5 to me. I dont want to buy one, lol! I would, under the right circumstances give up the NOTE 7 (sob!) but there's no way I am using up an upgrade or the GO TO on an N5. It has to just be a placeholder, not a replacement for N7.

Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell them you had called earlier (a little white lie) and you had been on hold with that department for an hour or so and got disconnected and nobody has called you back.
I know of 13 people personally that have used that method to get a full retail refund of the purchase price on their Note 7 devices: 5 of them with AT&T, 4 of them with Verizon, 3 with T-Mobile, and 1 with Sprint. How do I know? Because I gave them that number and those instructions last week after I saw the number posted over at Reddit with the same info and instructions.
Now, as of this minute Samsung might be doing things a bit differently, I don't know, but 5 (2 from AT&T, 1 from Sprint, 1 from T-Mobile, and 1 from Verizon) of those 13 people I provided the number and info too already got their refunds this week (they told me when their checks arrived). They also returned their devices to their carriers and were told to either keep them or wait for Samsung to send the return packaging.
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).

I read the other day that the Note is only good for about one or two percent of their phone sales, so while it bites, it's probably not biting them as much as it should be, resulting in a general feel among people that they don't care. Or that's my guess at this point.
Sent from my SAMSUNG-SM-N930A using Tapatalk

br0adband said:
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell ...
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
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Thanks for your thoughts, I appreciate it, but I think you may have missed the entire point of my long winded tale... I don't WANT a REFUND. AT&T will give me a refund, take back the device, shut down the extra line I assigned it and all that. None of which helps me in any way. What I need is a NOTE PHONE. Having sold my perfect condition NOTE 3 and Note 4 after grabbing the Note 7, I have nothing to fall back on and no way to GET a NOTE PHONE. Having a refund leaves me without the phone I need and no reasonable replacement. Thanks anyway, though.

So you're trying to get a Note 5 for free? You think they're just going to do that? After all of this mess?
You said AT&T couldn't find one to sell you... so what is is, you are trying to get one for free, or you can't find one to buy? Apparently you CAN buy one. https://www.amazon.com/Samsung-N920C-Factory-Unlocked-Galaxy/dp/B013WACF4S?th=1

This has sucked for everyone affected. Personally I've been through two Note7's and ended up with a S7 Edge. If I wanted a S7 Edge I would have pre-ordered it when it came out. I stuck with Samsung because I use their features across all my other Samsung devices. Those devices include a NotePRO 12.2 (my laptop), Note 10.1 2014 (retired - now primarily my TiVo remote), Galaxy View (my portable home and away TV), and Gear S2. I use SideSync, S Note (including the Windows app), Scrapbook, Samsung Link, Samsung Pay, and Samsung's browser (ad free w/o root) and wasn't prepared to give those up. My non-Samsung device choices on AT&T amount to the LG V20 (too big for its screen size, not enough sizzle) or iPhone 7 (I'm not changing eco-systems). So I'm keeping the S7 Edge until the S8 comes out which will most likely be a Note7 with beefier specs and no S Pen. I'll hope for a Note8 in the fall and then I'll move from the S8 to it.
Like OP I had Note5 I was fine with. If the Note7 never came out I would have kept it and waited for what followed the S7-series. I do like the S7 Edge though and like the edge features I grew accustomed to on my time with the Note7. Since I do use S Note heavily I picked up a Tab A 8 with 4G and S Pen that I imported from Malaysia. It's a nifty small little tablet that's great for taking notes and it's on 6.0 so has the Note7's S Pen features. When I only want to carry one device I forward my calls from my S7 Edge to it and I can send and receive MMS on it using AT&T's unified messaging.
So I've exchanged phones three times, have a phone I wouldn't have chosen, and had to buy a tablet I wouldn't have needed. Sh!t happens. Samsung didn't want what happened to happen and neither did AT&T. I'm loyal to Samsung and Note devices especially so I'm just rolling with it. Of the over a dozen Samsung devices I own or owned this is the first time I've been let down. Assuming this incident has taught them humility their future products will be the best designed, best tested, and best QC'd on the market.
It is what it is.

Wow this thread truly makes my head hurt....
Let me make sure I get this right.
You are fully aware you can get a refund... for the FULL RETAIL AMOUNT of the phone, but don't want to do that, because you want AT&T or Samsung, to give you a Note 5... as a matter of principle???
There are PLENTY of Note 5 devices available for sale, at a MUCH lower price than the Note 7.
So you are UNWILLING to get a refund, and use that money to BUY a Note 5, and use the rest of the money for whatever you want.
This makes Z. E. R. O. sense. Please tell me I am missing something here, but getting around your generic rant and getting to the details was a bit difficult. End of an era? Like others have stated, the Note is a small percentage of their total sales. Until S7s and S7 edges start catching on fire, the era will continue just fine.

svache said:
I read the other day that the Note is only good for about one or two percent of their phone sales, so while it bites, it's probably not biting them as much as it should be, resulting in a general feel among people that they don't care. Or that's my guess at this point.
Sent from my SAMSUNG-SM-N930A using Tapatalk
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I read the other day that the Earth is in fact flat and not round after all <- True story!

The Phone Company said:
I read the other day that the Earth is in fact flat and not round after all <- True story!
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Thank you for that insightful contributing post.

poor_red_neck said:
Wow this thread truly makes my head hurt....
Let me make sure I get this right.
You are fully aware you can get a refund... for the FULL RETAIL AMOUNT of the phone, but don't want to do that, because you want AT&T or Samsung, to give you a Note 5... as a matter of principle???
.
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I can understand their point because I have gone through the same dilemma.
I had a Note 4 I was relatively happy with, but starting to get long in the tooth. I tend to get a phone every 2 versions if the new version is reasonable (so went from N2 to N4 for example). I never considered the N5 as I have a pretty full SD card and no way am I giving up running that.
So the N7 specs came out, and it was everything I wanted. Fork out the huge $1350au and pre ordered it. The rest of that chapter is well known (2 perfect Note 7s in 4 weeks).
Now, with what is assumed to be total abandonment of the Note 7 series, what are my options?
1-full refund-ok, but then I need to get a phone (N4 is now being used by my wife)
2-S7/S7E with gift card style refund ($450/$350au).
I forked out the $ to upgrade to a phone I really wanted. Now I have to still lose some of those $ to get a phone I never really wanted, nor would have considered.
The only resolution I can see is to have Samsung provide a loan device and re-release a Note/SPEN model again with SD card ASAP, or allow the cheap purchase of an inferior model and a discounted purchase of the new model when it becomes available. I will certainly be somewhat out of pocket over all this, plus not being able to use the phone I really was wanting to buy.
I have decided instead to get the closest phone to the N7, the S7E, with the Samsung offer in au it is basically getting it for $100 less, and hopefully it will have good resell value when the next N series comes out (but I haven't sold a phone in a long time now, always handy to keep older phone just in case!)
I never certainly planned to buy two new phones so soon!
I think buying the N5 at this stage is a massive compromise for most (esp with so little on board storage and no SD slot), I would think anyone taking this route now is doing it temporarily to keep them going to the next N release and thus 2 phones purchased when really they were after just 1, thus why we get all these threads. The N7 is almost perfect, anything else is a compromise until the N7 comes back into sale again (as N6+ lol).
Sent from my SM-N930F using Tapatalk

I will still buy another samsung phone most like the next s8. Yes, i need to return the phone twice. But i got a few valuable free gifts. And got a full refund at the end. Not even iphone will do that. If you do the math, Samsung basically just gave me a travellers charger, a wireless charge, a power bank for free. So, why not getting the s8 next year, you won't have anything to lose

br0adband said:
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell them you had called earlier (a little white lie) and you had been on hold with that department for an hour or so and got disconnected and nobody has called you back.
I know of 13 people personally that have used that method to get a full retail refund of the purchase price on their Note 7 devices: 5 of them with AT&T, 4 of them with Verizon, 3 with T-Mobile, and 1 with Sprint. How do I know? Because I gave them that number and those instructions last week after I saw the number posted over at Reddit with the same info and instructions.
Now, as of this minute Samsung might be doing things a bit differently, I don't know, but 5 (2 from AT&T, 1 from Sprint, 1 from T-Mobile, and 1 from Verizon) of those 13 people I provided the number and info too already got their refunds this week (they told me when their checks arrived). They also returned their devices to their carriers and were told to either keep them or wait for Samsung to send the return packaging.
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
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I seen the reddit site where people were talking about this refund process. So you know people who have confirmed getting a full retail check back already? I wanted to take this route with my sprint note 7 but I didn't want them to de activate my phone once I call to get the box sent. Rather it be blacklisted once I take it off my account when I get the return box.

As stated, the 13 people I provided that info to were "OK" with getting the refund from Samsung. Since I made that post one other person got their check already as well so it seems to be the course to take. Samsung might change things as I mentioned so the only way to know is call it and see what happens.
Can't speak for any blacklisting going on, all I keep hearing are rumors and the occasional report from someone that says their device has been blacklisted but there never seems to be any way to verify those stories. If the carriers actually publish statements that they plan to blacklist the Note 7 (which is within their rights to do since it's their networks) then I'll attach some more credence to it at that time but I don't expect it anytime soon if it ever does.
Samsung has said they'll accept returns through December 31, 2016 so, after that we'll see what happens with the carriers too I guess.