Note 7 recall - Note 7 Questions & Answers

Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1

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It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone

An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.

Ryland Johnson said:
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.

And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk

Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.

I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"

After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.

what if mine is ok ?
Sent from my SM-N930F using Tapatalk

You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs

judy.baby2013 said:
what if mine is ok
Sent from my SM-N930F using Tapatalk
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What if it is not? :fingers-crossed:

This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk

alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.

Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).

The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...

RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!

It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?

DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.

Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!

Related

So.. What Now? Blue Battery Icon? What will happen to the Note?

Hey guys. Now that the Note 7 is in really terrible shape, i keep reading different theories about its future on twitter, xda, google, numerous forum sites...
Here's my Theory:
Samsung will recall the Note 7. After that they will stop production and will not restart until the end of December in the holiday season. When "relaunched" they will add some feature to sweeten the product. It can even be a small upgrade, who knows.
What's your take on this?
I honestly think waiting till then would ruin it. You are forcing people into a 2.5 month adoption of a new phone, with many likely never coming back to the N7. I still think it is too early to tell what has actually gone on
I wish there would be another exchange but I doubt it
This f drama is because of these days media... post any propaganda that gives you clicka... all sellers stopped selling n7 because of stupid media then ppl started to kill this device and finally an article about Samsung stopping manufacturing N7... The only option for Samsung now is to make an official statement of axing it or standing by it's safety... 2 recall is not an option...
mk89pwnz said:
This f drama is because of these days media... post any propaganda that gives you clicka... all sellers stopped selling n7 because of stupid media then ppl started to kill this device and finally an article about Samsung stopping manufacturing N7... The only option for Samsung now is to make an official statement of axing it or standing by it's safety... 2 recall is not an option...
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So the media is to blame for these phones going up in smoke? I bet you still believe in Santa and little green men examining you while you sleep.
Not saying the media hasn't spun these stories into something larger than what they are, but let's get real for a second. These aren't isolated incidents with nothing in common. 2nd gen Note 7's are at the root of these flameouts. That can be disputed I suppose, but if it weren't true, Samsung and the carriers wouldn't be halting sales and production.
Rado_vr6 said:
So the media is to blame for these phones going up in smoke? I bet you still believe in Santa and little green men examining you while you sleep.
Not saying the media hasn't spun these stories into something larger than what they are, but let's get real for a second. These aren't isolated incidents with nothing in common. 2nd gen Note 7's are at the root of these flameouts. That can be disputed I suppose, but if it weren't true, Samsung and the carriers wouldn't be halting sales and production.
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Do you have PROOFE Samsung halted anything? Only carriers stopped selling it because of the news on media... BTW few iPhones combusted why no one is stopping the sales or making sh1t up...
mk89pwnz said:
Do you have PROOFE Samsung halted anything? Only carriers stopped selling it because of the news on media... BTW few iPhones combusted why no one is stopping the sales or making sh1t up...
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http://www.nytimes.com/2016/10/11/business/samsung-galaxy-note-fires.html?_r=0
http://www.wsj.com/articles/samsung-to-halt-galaxy-note-7-production-temporarily-1476064520
http://money.cnn.com/2016/10/09/technology/samsung-galaxy-note-7/
Just a few reputable news sources that have reported it. Of course it's the media so you're more than welcome to say it's a conspiracy of course.
Rado_vr6 said:
So the media is to blame for these phones going up in smoke? I bet you still believe in Santa and little green men examining you while you sleep.
Not saying the media hasn't spun these stories into something larger than what they are, but let's get real for a second. These aren't isolated incidents with nothing in common. 2nd gen Note 7's are at the root of these flameouts. That can be disputed I suppose, but if it weren't true, Samsung and the carriers wouldn't be halting sales and production.
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Don't bother arguing with them, I've been trying to convince them that their continual denial of a problem and victim blaming attitude is really delusional but they won't have it. They will always think the note 7 is perfect and everyone who has had a fiery device is lying.
All we have directly from Samsung is "temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters." However, a supposed inside source has stated that production is halted until an investigation has been completed.
I'm afraid to say that I'm really disappointed about what happened! The note 7 is by far; the best smartphone out there regarding options and design! There's one question in my head that needs a logical answer.... why in the US only? I've never heard that there are similar incidents all over the world other than the ones happening in the US except may be a couple in Korea and Australia if I can remember which could be from US import.
The note 7 could be 100 % flawless and a conspiracy is being made to destroy its existence and Samsung had to recall to avoid the neverending debates but still the dirty work continues!
A theory but could be right! Anyone supporting?
Sent from my SM-N930F using XDA-Developers mobile app
http://www.techradar.com/news/now-samsung-says-note-7-replacements-are-safe-to-use there is a problem with n7 it's to damn good!
radioraheem2 said:
Don't bother arguing with them, I've been trying to convince them that their continual denial of a problem and victim blaming attitude is really delusional but they won't have it. They will always think the note 7 is perfect and everyone who has had a fiery device is lying.
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You don't have to convince people of anything. You jumping around post to post throwing insults around about how XDA has declined because a few people are passionate about the phone and the over anxious media is fruitless.
I am no fanboy of any phone and the Note 7 was my first ever Samsung but it was a fantastic phone. I got my refund on my recalled version and ordered a new one yesterday because it is a great device.
The forum is for all to post their opinions and feelings on devices of all brands. You have an opinion (agenda) and so do others.

How soon will you buy the Next Samsung Flagship?

Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Several weeks, after second batch preferably. No longer preordering any smart phone
done with samsung I want a removable battery and could care less about water proof.
vegasdiceshooter said:
done with samsung I want a removable battery and could care less about water proof.
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I would not be surprised if they do this in all honesty, think of the money they would have saved if it was removable.
LG V20 is proof that you can make a phone stylish while still having a removable battery.
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
As far as investing in a Samsung phone in the future why not? People don't get it when companies screw up like this they will work much harder to make sure this doesn't happen again. It's not like all of a sudden all future phones they make become improvised explosive devices.
Sent from my LG-H901 using XDA-Developers mobile app
Well, if there is no freebie involved, I won't be pre-ordering at full price anyway. I usually buy when there is some nice incentive to be had.
But the next Samsung Flagship will be the 5.0-5.5" range S8 (edge), probably with annoying SD 830. So I think I'll pass again.
I'm not pre-ordering anything anymore.
Also, Sammy was my preferred Android vendor. They've lost that status with me.
I'll consider future Samsung phones, but I will have pause due to this.
nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
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Click to collapse
Samsung demosntrated with this crissis its an Stable and Commited corporation, sure they will learn from this sad experience enoug to not repeat this mistake, so I'll buy the next Samsung Flaship ASAP it is released. Mistakes likes this hardly will happen again to Samsung.
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
evo4g63t said:
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
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You should try ...
Piravinth said:
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
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I'm too pissed off at this point to go back ...will give it a year of two.
I think I'm done with Samsung. How can they mess up twice on their flagship phone. They might not even know why the phones are catching fire. How can I trust them again that the next phone I buy from them won't have some defect?
The hassle in setting up a new phone is bad enough. But I'm sure most of us have bought cases and screen protectors already. I even ordered mine from Amazon and I paid a lot to ship it to the Philippines.
Sorry Samsung. You just lost a customer.
nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
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Click to collapse
2-3 months depending on how the reviews are but no less than 2 months. Of course this is also dependant on whether I buy a new phone this year to replace the Note 7 because I can't afford to buy a phone every year since I like to travel and buy other gadgets and such, nor do I see a need to do so. I'm good every 2 years at minimum but 3 years even works fine. Currently debating the overpriced Pixel XL (lack of micro sd sucks but unlimited full size picture storage helps alleviate that a little bit and just buy the 128GB) or the LG V20 since it will be the first to work with Wind's upcoming LTE band-66. Decisions decisions.
When you consider the range of really premium top rated products Samsung has launched over the past few years, why people are turning their backs on them now because of this, astounds me! The Note 7 is still a beautiful phone. It had an issue that could have happened to any other device out there whoever manufactured it . Look at the S7 line it's also stellar. The Gear VR and their smartwatches. And the S8 rumours point to something very innovative and unique on the way next year. So why cut your nose off to spite your face? You can't deny they have made some damn good phones.
They tried to fix the problem with the Note 7 and they eventually stopped production to do what was right for most people. Give them some credit. Stop playing into the hands of the media and the Apple fanboys, intent on bringing Samsung down. They certainly deserve another go.
Yet, after all those years, they can't make a phone that doesn't overheat (or lag for that matter). The focus is on the battery now, but that wasn't the only fault with the N7. I'm still mighty pissed of there is no flat version and that we are getting ignored in Europe most of the time. There is no high-end Samsung with a flat screen larger than 5,1"...
I'd wait about a couple of months, but I tend to do that with everything I buy... early adopting is not for me.
Will buy next flagship Samsung ASAP.... hopefully it will come with a Stylus but nonetheless i will buy and for the time being i m buying J7 prime or A8
I'm pre ordering the s8. I don't care what anyone says but the note 7 is the best phone of 2016. It's a shame it had to go out like that. I think Samsung did the right thing and I'm still down with them. For now...
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I voted for several weeks, but in reality it will totally depend on the situation. I cannot really answer with the options given.
I am not sure what I will do next, and I don't really want to go with an S if they're like the S7 or S7 Edge. My wife and I had both of those during the two week we waited for the Note 7 replacement and, well, for various reasons we didn't like them. If they come out with something like a Note, I may very well do a pre-order as soon as we're able to. But, again, it will totally depend on the situation. I may also wait some weeks or even months, or never even going back to Samsung if I find a phone that I like (so far, little chance for that, I'm going back to my Note 4 once I return my Note 7). I'm willing to take a look elsewhere, like the LG V20 or the Google Pixel XL, and if I like what I have with those, then Samsung wont see me back for some time.
I think for me, in reality, my decision will have little to do with what happened to the Note 7, but it's more like the total package. I fully realize this could've happened with any phone, just so happen to be this one. I don't mind going back to Samsung, but right now they don't have what I want, and when they do, I may not want to go back if I'm satisfied with something else.
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
koppee1 said:
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
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I wonder how reliable is that inside information.

Note 7 reported cases - Are they just reported?

So here is the thing. People claim that their notes "caught on fire". Both the original and replacements. Have these people sent all of their phones back to Samsung for inspection? If I just say that my note caught on fire and provide no proof, do they still count his as a case? This whole fiasco seems very odd to me. It is not like companies like apple have not tried stuffing the most battery in a phone before. Plus, does anybody really know how these people who have proven cases were using their phones?
I mean, we all know that every phone is not perfect and a few are going to have these issues. Samsung supposively cannot replicate this issue. The fact that the Note 7 beat the iphone to the punch and was a real threat to their 7 plus just seems a bit strange to me that all of a sudden this was going on.
I will do my due diligence and check out the pixel and the V20, but if either does not meet what I want, I am keeping my note. Samsung washers have reportedly "exploded" too, but I still use it and there has not been a recall.
You shouldn't take things so personally, as if Samsung is going to kill you or mangle you if you don't return that damned Note 7. The right thing to do is return it, if you can't see that then that's your problem but know if you don't return it and something actually does happen - you get injured in some manner or someone else does, or property gets damaged in some manner - you're on your own and you have no legal recourse to sue Samsung or anyone else now that the worldwide recall is official.
You and many others like you can ramble on with post after post after post about how Samsung is at fault (they know it), how bad this is for Samsung (they know it), that people will miss the Note products from Samsung (they know it), that Samsung should do something to fix things (they know it and they're working on it and it's costing them billions to do so), and how pissed you and others are about this whole fiasco (they know it).
We all know it, things happen, mistakes happen, sometimes it all goes wrong and nothing can be done to curtail that until AFTER it's happened which is the case here with the Note 7.
What's done is done, get over it. Return the device, get the refund, move on, because anything else is just whining.
The problem I have.....
I just signed up for a 2 yr payment plan for the phone...have had it 2 weeks now I need to swap it for another phone... THERE IS NO OTHER PHONE that can match the Note 7 other then maybe the S7edge.....but that phone has been out since march and now I'll have it for another 2 years!!!
So my upgrade just got really downgraded for 2 years!!
Sent from my SM-N930V using Tapatalk
br0adband said:
You shouldn't take things so personally, as if Samsung is going to kill you or mangle you if you don't return that damned Note 7. The right thing to do is return it, if you can't see that then that's your problem but know if you don't return it and something actually does happen - you get injured in some manner or someone else does, or property gets damaged in some manner - you're on your own and you have no legal recourse to sue Samsung or anyone else now that the worldwide recall is official.
You and many others like you can ramble on with post after post after post about how Samsung is at fault (they know it), how bad this is for Samsung (they know it), that people will miss the Note products from Samsung (they know it), that Samsung should do something to fix things (they know it and they're working on it and it's costing them billions to do so), and how pissed you and others are about this whole fiasco (they know it).
We all know it, things happen, mistakes happen, sometimes it all goes wrong and nothing can be done to curtail that until AFTER it's happened which is the case here with the Note 7.
What's done is done, get over it. Return the device, get the refund, move on, because anything else is just whining.
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Do we actually have any real proof of what is actually going on with the phone and why this is happening? Like i said, I will do my due diligence and take a look at other options. But this whole thing stinks of apple having their hand in this. They have no innovations since who knows when and Samsung was pretty much beating them in everything.
tttuning said:
The problem I have.....
I just signed up for a 2 yr payment plan for the phone...have had it 2 weeks now I need to swap it for another phone... THERE IS NO OTHER PHONE that can match the Note 7 other then maybe the S7edge.....but that phone has been out since march and now I'll have it for another 2 years!!!
So my upgrade just got really downgraded for 2 years!!
Sent from my SM-N930V using Tapatalk
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Yup. My only option is to just get a full refund and wait till the Galaxy 8 pro or whatever they will call it comes out.
I wish that was an option for me...but I just swapped the vzw due to service in my area so my note 4 was traded in!!! Uggg
Sent from my SM-N930V using Tapatalk
Fourstarzzzz said:
... and Samsung was pretty much beating them in everything.
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Except actual sales.
As for the rest of what you said, Samsung is currently conducting their internal investigation and that will take as long as it takes. If and when they do reach a conclusion and discover what caused the issues with the Note 7 that eventually prompted the worldwide recall they will make a public statement.
Until that actual public statement appears on a Samsung official website (based on countries, as in there's a Korean site, a US site, a Canadian site, a UK site, etc) then pretty much everything you hear, read, or see can be considered speculative conjecture at best.
There can be some actually logical speculative conjecture in some degrees because Li-Ion batteries work in predictable and very well known ways - the issue here is what's causing them to end up in runaway conditions aka burning up and sometimes exploding. It could be a charging issue, it could be an issue with the thermal limitations being exceeded, it could be an issue with pressure on the battery inside the device once it's all closed up caused by the construction of the device itself, it could be any additional pressure exerted on the already compressed battery by outside forces (bending, punctures, sitting down with a Note 7 in a pocket especially a back pocket), and so on.
We don't know anything for 100% actual fact at this point except to say that some Note 7 devices have catastrophically failed and enough of them have failed to cause Samsung to issue the worldwide recall.
All that matters is that the recall is in place and that the devices should be returned for exchange with another device (not a Note 7 of course) or a refund of the purchase price.
Anything else is just babbling from idiots.
br0adband said:
Except actual sales.
As for the rest of what you said, Samsung is currently conducting their internal investigation and that will take as long as it takes. If and when they do reach a conclusion and discover what caused the issues with the Note 7 that eventually prompted the worldwide recall they will make a public statement.
Until that actual public statement appears on a Samsung official website (based on countries, as in there's a Korean site, a US site, a Canadian site, a UK site, etc) then pretty much everything you hear, read, or see can be considered speculative conjecture at best.
There can be some actually logical speculative conjecture in some degrees because Li-Ion batteries work in predictable and very well known ways - the issue here is what's causing them to end up in runaway conditions aka burning up and sometimes exploding. It could be a charging issue, it could be an issue with the thermal limitations being exceeded, it could be an issue with pressure on the battery inside the device once it's all closed up caused by the construction of the device itself, it could be any additional pressure exerted on the already compressed battery by outside forces (bending, punctures, sitting down with a Note 7 in a pocket especially a back pocket), and so on.
We don't know anything for 100% actual fact at this point except to say that some Note 7 devices have catastrophically failed and enough of them have failed to cause Samsung to issue the worldwide recall.
All that matters is that the recall is in place and that the devices should be returned for exchange with another device (not a Note 7 of course) or a refund of the purchase price.
Anything else is just babbling from idiots.
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Any reason why you are taking this so personal and calling people names? Must be a Hillary supporter....
You think humans in general aren't idiotic and stupid more often than not?
Seriously?
Has there been one single case of me naming and calling out any specific member here and saying "Hey, <member name, you're a stupid person..." or anything of that nature, or are you just taking my belief that people in general are stupid and my pointing that out in general (without naming specific people) at times is a problem for someone in specific 'cause I don't see any actual proof of that happening.
Pretty sure that there are more Samsung phones worldwide than Apple. I know for a fact there are WAY more android phones worldwide - over 70% of the market share, if not more. So I guess it depends on what your definition is in "beating them in sales".
OK, I just looked it up. In 2016, Samsung has 22.8% of the phones world wide. Apple has 11.7%. So Samsung has about twice the amount of phones selling as Apple. 87.6% of the phones world wide are Android BTW.
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
br0adband said:
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
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I reported your disruptive behavior.
nabbed said:
I reported your disruptive behavior.
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Telling people that you reported them for <whatever> is usually considered to be a bad thing and generally frowned upon but thanks for your efforts just the same.
br0adband said:
Telling people that you reported them for <whatever> is usually considered to be a bad thing and generally frowned upon but thanks for your efforts just the same.
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Your logic is twisted.
br0adband said:
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
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In a previous post you said Apple was beating Samsung in sales. That is categorically untrue. Now you are backtracking. Samsung has more than just 2 phones they offer. But that doesn't matter. The phones they DO offer, they sell twice as many of them a year than the two phones Apple does offer (and remember, it wasn't long ago Apple scoffed at the idea that they would need to offer more than one device, or a larger display device at all).
We all know this discussion is on the Note 7. You threw in a quip that was inclusive of more than the Note 7 as a "gotcha", but a gotcha that wasn't at all accurate to the actual statistical sales data. What was your point? The same as your point in typing thousands of words in many posts on a Note 7 forum when you don't even own a Note 7 and never did. Pointless.
The Note 7 is basically Samsung's flagship device to compete directly with the launch of the iPhone 7 and iPhone 7 Plus, is that really in dispute? And at this moment in time, there have been more iPhone 7 and iPhone 7 Plus units sold worldwide than there have been Note 7 units sold worldwide, by a fairly large margin. In probable fact, there were more iPhone 7 sales than the Note 7 and there were more iPhone 7 Plus sales than the Note 7 when taken as individual devices even though they were released at the same time - that means the iPhone 7 and iPhone 7 Plus being released at the same time in September, not the Note 7 which was released in August.
That's all I said, twice now.
You said Apple is beating Samsung in sales. Which is not even remotely true. So now you want to backtrack and single onto one device and make the same claim. And FYI, in 2015, Samsung sold more phones than Apple in Q4, which is usually when Apple does the best as they release the new Ifones in Q4. As I mentioned in a previous post, Samsung sells almost twice as many phones a year as Apple.
No one is debating Apple sells a lot of ifones. Especially in the US. But you might as well acknowledge that they actually don't sell more phones than Samsung, not even close. Unless you want to tweak the stats to just one phone for Samsung, of which they offer several different devices. No one says they only have to offer one or two different models. IDC if Apple sells more or Samsung sells more - that never had anything to do with any of this anyway, but you had to make your quip about it as if it does.

Let's hope this is the case! Discount S8 or Note 8?

I was holding out hoping they would start getting desperate to get the recalled units back, let's hope this is the case, so i guess i should hold out longer now Nd see what happens. They should give us discounts on the next phone, but that doesn't really help being on contract for people like me on the next plan, if i switch the s7 edge right now, I'm locked in for a year unless I pay off half the phone, its a mess but I'm hoping this mess blows over soon, I dont want the S7 but I will use it temporarily until a real upgrade drops, otherwise I'll keep my Note 7, really just depends in what Samsung is willing to do to get me to give it up lol.
https://www.google.com/amp/www.techtimes.com/amp/articles/183031/20161022/samsung-considering-offering-galaxy-note-7-customers-discounts-on-new-galaxy-s8-s8-plus-and-note-8-upon-release.htm?client=ms-android-att-us
I was feeling the same until, in the interests of safety and concern I might need to fly unexpectedly, I swapped for an S7E. The phone is fine. I miss the iris scanner a bit. I barely used the s-pen. I think the battery life is better. I can totally live with this phone for a year or two. I'm on the Jump plan but I really don't make use of the upgrade option much.
Sent from my SM-G935T using Tapatalk
So much for keeping the S8 a secret.
I think I've already made up my mind with the LG V20. So I'll pass on this offer.
Discount or not, many will still be in a contract if they were forced to take the S7...
Doesn't seem like this speculative deal is just for hold outs, but for anyone who owned a Note 7.
BozQ said:
So much for keeping the S8 a secret.
I think I've already made up my mind with the LG V20. So I'll pass on this offer.
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LCD? Really? I just can't see beyond that glaring weakness.
So far this offer appears to only be for users in South Korea - Samsung may simply never make the offer worldwide, that would be somewhat extreme and basically cost them double what this whole thing is costing them at this point in time.
Perhaps this offer arose for Korea because some 500 people are sueing them there already?
Now a S7 Edge explodes. wtf?
http://www.phonearena.com/news/Samsung-Galaxy-S7-edge-explodes-while-charging_id86908
So I can sign up for an S7E then get a Note 8 upgrade mid term at 50% off? http://www.androidcentral.com/samsu...korea-makes-it-easier-buy-galaxy-s8-or-note-8
Assuming they extend this offer to the UK that is. Well I returned my N7 and am awaiting a call from Carphone Warehouse to upgrade to the S7E. But I guess I'll only do this if they extend the offer to the UK...
COME ON SAMSUNG....it's not just S. Korea that have been screwed over.
nomailx said:
Now a S7 Edge explodes. wtf?
http://www.phonearena.com/news/Samsung-Galaxy-S7-edge-explodes-while-charging_id86908
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I would be willing to bet that almost every model of phone has had a couple examples of individual phones having meltdowns. It's called "acceptable risk of failure"
i.e. the manufacturer tests and does calculations on their product, and analyzes it to determine how likely the device is to fail, and what the potential damage from said failure would be. If the financial risk due to that failure is lower than the cost to lower the failure rate, they don't care about it (unless the failure rate would be so high that it would draw negative media attention, such as the case with the Note 7).
I imagine that Samsung did this with the Note 7 - they looked at the situation and figured "well, we can swap to the single battery maker for xx million dollars, and replace existing batteries (as well as potentially the glass and body), and the failure rate risk will be lowered to 1 in whatever number of phones". Then when they did that, they realized that the continuing failure of first gen phones, combined with a very small handful of second gen phones (yes, there were 25 or so failures after the phones started being replaced, but not nearly all of those were second gen phones), the only options were either do a full recall, and mitigate the potential financial liability from a lawsuit, or do a complete recall and re-release the phone after putting it through even more extensive testing and possibly an update or repair to the hardware (requiring full recertification and testing for most countries they are sold in that require such certification). The cost was too great, and the risk was too great, so they canned the phone.
jonboyuk said:
So I can sign up for an S7E then get a Note 8 upgrade mid term at 50% off? http://www.androidcentral.com/samsu...korea-makes-it-easier-buy-galaxy-s8-or-note-8
Assuming they extend this offer to the UK that is. Well I returned my N7 and am awaiting a call from Carphone Warehouse to upgrade to the S7E. But I guess I'll only do this if they extend the offer to the UK...
COME ON SAMSUNG....it's not just S. Korea that have been screwed over.
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I wonder if the editor of that publication read the article before he wrote the headline? The article says 50% off screen repair costs. It says nothing about a 50% discount on an S8 or Note 8!
BozQ said:
So much for keeping the S8 a secret.
I think I've already made up my mind with the LG V20. So I'll pass on this offer.
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ermm ........ you will be back
V20 a HOG of a phone - huge bezels. And an IPS display... no thanks to 2012 tech!
Aimara said:
ermm ........ you will be back
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Oh of course. I'm actually brand neutral. I have tried many brand of smartphones over the years.
Starting with the HTC Dream, and then I've had Motorola, Samsung, Xiaomi, Sony and one more that slipped my mind.
The smartphone has become such a personal device for me, it has already superceded my laptop usage. I've had cheap smartphones in the past and I had enough of those. Few months ago, decided to have one super smartphone that does everything I need. And the Note 7 looked like it fit the bill. But we know how that ended up. And the S7 Edge doesn't quite fit the bill for me.
The LG V20 looks good for my daily use. I totally understand why you'd disagree. But we all have our personal preferences. And the V20 might just work out for me. At the same time, it would be the first time I'd try LG.
BozQ said:
Oh of course. I'm actually brand neutral. I have tried many brand of smartphones over the years.
Starting with the HTC Dream, and then I've had Motorola, Samsung, Xiaomi, Sony and one more that slipped my mind.
The smartphone has become such a personal device for me, it has already superceded my laptop usage. I've had cheap smartphones in the past and I had enough of those. Few months ago, decided to have one super smartphone that does everything I need. And the Note 7 looked like it fit the bill. But we know how that ended up. And the S7 Edge doesn't quite fit the bill for me.
The LG V20 looks good for my daily use. I totally understand why you'd disagree. But we all have our personal preferences. And the V20 might just work out for me. At the same time, it would be the first time I'd try LG.
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How was your Xiaomi experience? I'm eye-balling the Xiaomi Note 2 that just dropped today as a temporary device until the S8 or Note 8 comes out, something to just buy outright and enjoy. But never owned anything but Samsung, so yes I'll def lose the Samsung Perks, I.E. Samsung Pay, Gear VR Etc. But looks-wise Xiaomi did a DECENT job imitating the Note 7, that Skin is just blehhhhhh though.
Dmac1984 said:
How was your Xiaomi experience? I'm eye-balling the Xiaomi Note 2 that just dropped today as a temporary device until the S8 or Note 8 comes out, something to just buy outright and enjoy. But never owned anything but Samsung, so yes I'll def lose the Samsung Perks, I.E. Samsung Pay, Gear VR Etc. But looks-wise Xiaomi did a DECENT job imitating the Note 7, that Skin is just blehhhhhh though.
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They're decent smart devices for the price.
However, most reviews of smartphones (every smartphone, not just Xiaomi) fail to cover is the call quality. I mean, it's a smart -phone- after all.
I make phone calls all the time. My parents, my in-laws, my wife, friends, etc.
Once, my wife and I had the Redmi 2, and it was one of the most frustrating experiences we had. We were constantly struggling to make out what we're telling each other.
We've since switched phones. She got a Galaxy S6, I got the Xperia Z3 Compact, VoLTE and HD Voice was like butter to our ears.
I got the Note 7 initially, so that we could communicate using 3G video calls, something not many smartphones support. But now that the Note 7 is discontinued, I have to search for an alternative.
I was quite close to settle for the S7 (no Edge), until I discovered the V20 also supoorts 3G video calls. So I'm giving that a shot.
Edit - Oh and charging was slow. After experiencing quick charge, you can't go back.
To be fair, I'm not sure about the newer flagship Xiaomi phones. But I don't think I'll be getting another Mi phone soon. I am eager to try OnePlus 3 some day.
My country the only option is to get the refund. So will I still able to get the discount rate for s8?
torickray said:
My country the only option is to get the refund. So will I still able to get the discount rate for s8?
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So far, reports suggests it's only in S Korea. Not worldwide.

How do you feel about the mass recall?

How do you feel about Samsung's mass recall of the note 7?
Obviously peiple could be angry, but this event raises the question of device safty.
This doesnt happen all that often and im interested in your opinion.
My personal opinion is that Samsung failed miserably here.
From the high price, one would expect competence and qualify control. Nope.
From the high price, one would expect better facilities to make these things. Nope
Smartphones are incredibly overpriced.
OEMs dont offer QC.
They dont offer a valuable long lasting product.
Only 18 months of sofware support.
One year of warranty.
Non removable batteries. This recalll eouldnt even be a thing if this phone had removable batteries. Or aka planned obsolescence.
This isnt a problem with just samsung however, but they made an excellent poimt about what i raised here.
I am extremely disappointed by this situation.
Id nothing else, people should be angry at samsung for wasting their time with the note 7.
Disappointed. But not angry at Samsung about what happened to the Galaxy Note 7.
I applaud them for creating such an exciting device. Such a massive recall wouldn't have happened if they didn't create an outstanding smartphone.
If the battery fires befell on another brand's smartphone, let's say HTC 10, I don't think they would handle it as well as Samsung did.
Okay, back to Samsung. Clearly, they I overlooked something. If SDI and the replacement units with ATL batteries are catching fire, then something else is triggering it.
I strongly suspect the dual curve design is the main culprit setting the battery on fire. But that's me speculating. I sincerely hope Samsung will be able to find the root of this problem and be transparent about it to everyone. And what measures they will take to prevent such disaster from happening again.
I'm seeking a full refund from them instead of exchanging for an S7 Edge. I'll be getting the LG V20 next month. But I'll be keeping a close eye on Samsung. And also keeping an open mind about their S8 and Note 8.
I think Samsung did the right thing during the first recall.
I think the second recall was done more because of pressure from the media, than that it would've been done if there was no recall presiding there issues. They needed to protect their brand at large, and considering the Note is only a small part of everything they sell, it was likely better to take this loss rather than placing the trustworthiness of their brand at risk.
All in all I'm not happy with it, but it is what it is, I don't blame them either way.
Sent from my SAMSUNG-SM-N930A using Tapatalk
If it's anything, I think the replacement unit with the supposedly "safe" ATL batteries are more prone to combusting than the original.
Btw, I'd like to add that I'm not dismissing that there may still be an issue with the phone, it's just that I have my doubts that the 2nd recall would've happened without the media playing it's part.
Sent from my SAMSUNG-SM-N930A using Tapatalk
this was all media`s fault, some years ago there would no be a fuss so great as this, this is to be expected in the future with other brands as well

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