Problem with fingerprint scanner - OnePlus 3 Questions & Answers

Hi all,
It seems there is some issue with my OP3's fingerprint scanner. When I register a finger, it works fine for 2-3 days and after that it stops recognizing it. When I re-register my fingers, all works good for 2-3 days and then same problem. It was working fine earlier, facing this from around a month. Can anybody suggest what is causing this ?
PS: I'm on OxygenOS 3.2.8 rooted with systemless xposed. I've tried clean flash of firmware, still same.

Exactly the same
Sent from my OnePlus3 using XDA Labs

Haven't had that issue, but it sounds like a software problem, so relax, its fixeable, you could try Nougat beta or wait for OTA (it should be here before december ends), it might work fine there

No issues here. Had same fingerprints on it since OB7 came out. Currently on OB7 with systemless root and no Xposed.

If you live in cold climate it's obvious to have that phenomenon. Wait for the summers to come and it'll work perfect again.
Reason: due to our skin changes in summer
A help: don't keep your fingers dry for long. Use some cream or oil to maintain the skin health (especially of the thumb)

It may seem silly but do you clean your fps often? I clean lt many times per day because of weather or just because of dirty hands

Ashish.akc said:
If you live in cold climate it's obvious to have that phenomenon. Wait for the summers to come and it'll work perfect again.
Reason: due to our skin changes in summer
A help: don't keep your fingers dry for long. Use some cream or oil to maintain the skin health (especially of the thumb)
Click to expand...
Click to collapse
Maybe this is the reason. I'll try to keep it moisturized and then try.
fuarkgl3 said:
It may seem silly but do you clean your fps often? I clean lt many times per day because of weather or just because of dirty hands
Click to expand...
Click to collapse
Yes, I do. I clean it before registering my fingers and when it does not recognize it, I clean it and try again but still same problem. Its behaves like I never registered my fingers but someone else's

Related

How's the fingerprint sensor working for you?

Mine rarely gets it from start, and the usual ratio is 60/40 or even worse.
Which made me ask myself: while setting up the fingerprint, is it better to slightly move around the finger (the unorthodox way), or to keep it as fixed as possible (as per instructions)?
I only have the device for two days, but I will test this and report back the results. For now, the fingerprint system seems crappy and on its way to be declared next to useless.
What ROM version are you on, apparently the latest ROM is better.
I haven't tested it yet, I will do later today and report back
Sent from my Elephone P8000
Sparks89 said:
What ROM version are you on, apparently the latest ROM is better.
I haven't tested it yet, I will do later today and report back
Click to expand...
Click to collapse
It's the latest.
I added another finger but used the same finger and now unlocks first time 90%
stonedpsycho said:
I added another finger but used the same finger and now unlocks first time 90%
Click to expand...
Click to collapse
I've tried that, mate. Still no workie above 60/40.
I may have some peculiar fingerprints...
vladoots said:
I've tried that, mate. Still no workie above 60/40.
I may have some peculiar fingerprints...
Click to expand...
Click to collapse
my fingerprint sensor works great,maybe from time to time is not right the catch but otherwise no problems
letschky said:
my fingerprint sensor works great,maybe from time to time is not right the catch but otherwise no problems
Click to expand...
Click to collapse
You are blessed. As I write this, I have six concurrent ”profiles” on the same finger. It still doesn't work from the first try.
vladoots said:
You are blessed. As I write this, I have six concurrent ”profiles” on the same finger. It still doesn't work from the first try.
Click to expand...
Click to collapse
strange,for me it really works without Problems.
maybe you do not have finger,hehe
on 8/10 it work's by the first try..
Rom is P8000_20150815
best regards
When a new fingerprint is set you need to touch the sensor ten times more or less. You just need to press the sensor in ten slightly different ways trying to record the full surface of your finger. As soon as I set my fingerprint this way I noticed that the smartphone unlock system performance was much better.
Hope it helps.
Enviado desde mi Elephone P8000 mediante Tapatalk
Thank you guys for the input and tips.
I have tried everything you suggested (and more), but to no avail.
Either my device has a crappy sensor, or I simply have some impossible fingerprints.
You could try flashing eragon, the fingerprint scanner works almost flawlessly for me after I switched roms.
I'm not glad with the sensor. But this can also be an effect of my really dry skin.
Only 25% success. :crying:
Until Eragon 4.0,I didn't use the fingerprint sensor.
It simply does refused to work most of the time. But since I flashed Eragon 4.0, it's make fun to use the fingeprint feature:
It works for me 3 out of 4.
We all have to be thankfull and cheer to skeleton1911, for his great work.
Cheers
P.S.: I heard rumours about, that he is not against donations.
For me I'd say it get my finger 70% of the time, in the first try. It used to be worse at about 50/50, but the latest update has made the situation better. But still it can be frustrating at times so I ended up disabling the fingerprint unlock.
I'd say that the problem is the small detection area. Elephone had so much space in the back yet they chose a very small scanner
Before I moved to the Eragon roms my sensor was very hit and miss and slow to unlock even if it read the print. Since moving to Eragon v3 (and now up to v4) it is almost 100% reliable and quick to unlock.
I have found the the fingerprint sensor works better in Eragon 3.5+, than in the stock ROM. However it is still mostly worthless. A couple of my fingers it gets first try around 80% of the time. The others can take many attempts before the phone will unlock.
Ergonomically, the sensor is not in a position that your finger naturally falls to. Getting your finger in to a position to achieve a good reading takes a bit of contortion, and as the phone doesn't have the safest of grip at the best of times, there is a good chance you could drop it whilst trying to unlock with your finger print!
I have a pebble watch, and use the android smart lock feature, so I rarely need to use the finger sensor.
My fingerprint works better than ever with iPhone 5s.
So for me very good, thanks for eragon ROM
Mine always works unless my finger is wet
i am on eragon 4.0 (based on stock rom)
on the Stock ROM 20151014 also worked without problems

Physical battery question - trying to trouble shoot issue!

So basically I am running eragon 6.7 (dirty flash from 6.6~, was a clean install before that) and I have just started to have an issue which I am trying to trouble shoot!
So I upgraded my phone to this version AND dropped it on concrete on the same day so unsure as to what one caused the issue...... but basically since these events my phone won't charge over a certain point (on 3 different chargers/plugs/USB ports). Initially it wouldn't go over 42% and then I wiped the cache and squeezed the battery shield and magically (or coincidentally) it started to charge up to 92% but no higher. With normal use today I went from 92% down to 15 in under 9 hours!!!!!!
Looking at my battery stats it is showing as fine, normal voltage and no issues.
ALSO when browsing the web I noticed that the top of the phone (above the battery, by the camera and top metal edge/screen gets REALLY hot - this doesn't seem to happen when I have bluetooth, music, GPS and maps all open at once though.
So my symptoms are slow charge that won't go to 100%, QUICK depletion, HOT phone when browsing the web/screen on (above the battery) but my battery stats read all OK. Could the battery be at fault here still or is it likely to be another piece of HW damaged in the fall or could it be a flash/eragon related issue (doubt it).
I have stripped the phone down and removed the battery and can see that the bottom edge/underside of the battery's wrapper is 'crinkled' and malleable to the touch (but this may just be the wrapper), also the battery's bottom ~1cm is everso slightly curved upwards. Can anyone confirm if this is normal please? and if the battery wrapper is normally 'skin tight' against it or is some movement along the bottom edge normal?
I would really appreciate any help as I am currently sitting with a dismantled phone in-case I get any suggestions!
Thanks and apologies for the lengthy first post.
I would bet that it's certainly the fall that has caused these issues as the ROM has not changed that much, you can always go back to older ROM if you want to know for sure! I have not opened my phone yet so can't answer your other questions but perhaps someone else might be able to confirm this for you soon. Good luck!
Thanks for the reply, that's what I am thinking!
Update - I upgraded (dirty flash) to eragon 7 and issue still persists, I don't know if it's worth ordering/waiting for a battery only to find that it's another component that's gone or to just scrap it and get a new phone (oneplus 2 most probably)
Well, for the price and with the Eragon ROM the p8000 is very good value. The oneplus2 is a lot more expensive so you would hope that it's worth the extra money
charliepie said:
Well, for the price and with the Eragon ROM the p8000 is very good value. The oneplus2 is a lot more expensive so you would hope that it's worth the extra money
Click to expand...
Click to collapse
true! I think I may need to bite the bullet and get a new p8000
kaosnw said:
true! I think I may need to bite the bullet and get a new p8000
Click to expand...
Click to collapse
Update
So I upgraded to Eragon 7.0 and now the phone is charging to 100% but still draining very quickly!
Strange.... could this be linked to the Rom afterall?
Can you flash a stock Rom and see how that goes?
thundermuppet said:
Can you flash a stock Rom and see how that goes?
Click to expand...
Click to collapse
That was going to be my next try but before I did that I done a backup with Titanium, full wipe, clean install of 7.0 and a restore and I think this may have actually resolved my issue!!!!! the phone is currently saying 68% with 13 hours approx left!
kaosnw said:
That was going to be my next try but before I did that I done a backup with Titanium, full wipe, clean install of 7.0 and a restore and I think this may have actually resolved my issue!!!!! the phone is currently saying 68% with 13 hours approx left!
Click to expand...
Click to collapse
Nice! Wonder what is going on with your phone?!
charliepie said:
Nice! Wonder what is going on with your phone?!
Click to expand...
Click to collapse
God knows! I'm just glad it seems to be resolved now... although the phone is still getting hot towords the top when doing anything like browsing/navigation etc.

Touch screen issues

I've had Honor 7x for about a week now and I love the phone. I experience no lags or any other issues except one. Touch screen sometimes acts up and is not responsive and sometimes I have to touch the same spot like two or three times to get it to work and it's so frustrating.
The only way that I'm able to make it work well as it should again is by restarting the phone, and then it's all good until next day or so.
Have you guys noticed the same symptom?
May I Ask....
pcaseiro said:
I've had Honor 7x for about a week now and I love the phone. I experience no lags or what so ever except one issue, touch screen sometimes acts up and is not responsive and sometimes I have to touch the same spot like two or three times to get it to work and it's so frustrating.
The only way that I'm able to make it work well as it should again is by restarting the phone, and then it's all good until next day or so.
Have you guys noticed the same symptom?
Click to expand...
Click to collapse
Short Answer For Me.. No.
Are you still within your return period ? Swap it out for a new one.. and see if it's any better.
If Not... Sell It.
Didnt have any issue as such..
Get it checked..
I am having the same issue now I believe. Phone worked great for about two weeks then started having screen issues. I have to push a little harder and slower than normal or touches don't want to register. The buttons along the bottom and the pull down menu at the top of the screen seem especially bad. A reboot clears it right up for a time. I'm past the return period so I have to send it in for a warranty repair. Were you able to get the issue resolved with your phone? I'm a little worried with it being a sort of intermittent issue they won't be able to reproduce the issue and won't fix it.
Yes it is buggy !
pcaseiro said:
I've had Honor 7x for about a week now and I love the phone. I experience no lags or any other issues except one. Touch screen sometimes acts up and is not responsive and sometimes I have to touch the same spot like two or three times to get it to work and it's so frustrating.
The only way that I'm able to make it work well as it should again is by restarting the phone, and then it's all good until next day or so.
Have you guys noticed the same symptom?
Click to expand...
Click to collapse
Hi,
Yes, I'm also facing the same issue and thinking that removing the tempered glass may help.
Also, there are lags and lack of responsiveness in this device time to time and I don't feel it as a Hardware issue. Its just that if you are not used to clearing out apps from recents, unlike 90 percent of the other users and if you ever felt the phone's hardware/software competent enough to handle those by itself and at the same time, maintaining the performance, then you are wrong.
Now after a good 2 months of usage, I can say that we will have to wait for a slim pure AOSP rom for this device to please us. Its not at all a balanced device and indeed its a total flop. I feel no joy( and sometimes want to throw it on the wall also) in using it now because of these 3 issues :
1. Time to time lag/hanging - due to not clearing recents frequently - Since I do not believe it is really required for a phone with 4GB ram and Kirin, equal to SD 652 processor. My OP2/ Mi Max and all others used to be much much better than this piece of sh**.
2. Touch not snappy and feels like less responsive for a fast user. May be perfectly fine for the one's using it in a relaxed way.
3. Notification quick reply screen timeout because of not recognising it as an active function.
- From a quite unhappy first time honor user !
I got in touch with customer service and they advised me to factory reset it.
After that phone actually felt better with no issues.
However, I was still within the 15 day return window and I didn't want to take the chance, I sent it back and bought another one.
With the new phone all I can say is that I love the phone. No touch screen issues, no lag what so ever, it is extremely fast and even after I cranked it up with apps it didn't get any slower. I can say that it's faster than my broken Nexus 6p.
Love it
Glad you got a new one sadly I missed my return window. I tried a factory reset and only installed a podcast app different from the one I normally use and actually Uninstaller a few factory apps like Facebook, Instagram and couple Google apps docs and sheets. Still had the issue after some use. Always seems to happen after 20-30 minutes of phone calls. I have contacted support and will most likely be sending it in. I'm getting the b140 update as I type this and the change log says "Performance optimization changes has been included in the current software" so maybe that will fix it. What are the odds. Is it hardware is it software I don't know but I would think if it were hardware a reboot wouldn't make the issue go away for a while but that's probably flawed logic. Also I'm using the US variant (L24) 32gb/3gb.
Touch Screen Issuess
pcaseiro said:
I've had Honor 7x for about a week now and I love the phone. I experience no lags or any other issues except one. Touch screen sometimes acts up and is not responsive and sometimes I have to touch the same spot like two or three times to get it to work and it's so frustrating.
The only way that I'm able to make it work well as it should again is by restarting the phone, and then it's all good until next day or so.
Have you guys noticed the same symptom?
Click to expand...
Click to collapse
I was having a touch issue, but changed in the settings-Smart assistance-touch disable mode (un toggled it)
Well it's been a couple of days since I received the b140 update and so far my screen hasn't acted up. I'm not 100% sure it's fixed but so far so good.
jmjj27551 said:
I was having a touch issue, but changed in the settings-Smart assistance-touch disable mode (un toggled it)
Click to expand...
Click to collapse
This seems to have resolved my issue also. Thanks for the tip!
Since it seems software related, and I imagine this 'feature' is to detect whether you 'meant' to touch the screen or not, it would make sense that this is potentially the problem. In my case especially, I would describe the issue as it seems like my screen falls asleep if I take too long between interactions.
Edit: this actually didn't resolve the issue
-tg
Unfortunately after further testing the issue persists. Most noticeable in clash of clans, Facebook, Snapchat, other slightly higher resource usage apps.
tjg06c said:
Unfortunately after further testing the issue persists. Most noticeable in clash of clans, Facebook, Snapchat, other slightly higher resource usage apps.
Click to expand...
Click to collapse
Still digging in on this, I enabled Show Taps from the developer options and the malfunctioning taps actually do show up when they occur. I sent an email to support 2 days ago with no response yet. Will probably have to call I guess. womp.
-tg
got my phone more than 15 days ago, issue started becoming more prevalent this past week. notably when i'm playing rhythm games (lol). thought ir was the tempered glass screen protector but its now happening with a film/wet application protector. i can't replicate it consistently either. would be interested in updates, this is really frustrating.
sgchrom said:
got my phone more than 15 days ago, issue started becoming more prevalent this past week. notably when i'm playing rhythm games (lol). thought ir was the tempered glass screen protector but its now happening with a film/wet application protector. i can't replicate it consistently either. would be interested in updates, this is really frustrating.
Click to expand...
Click to collapse
I still haven't received an email response, however if you go to the site via mobile you are presented with a live chat option during their business hours (listed on the site https://www.hihonor.com/us/support/index.html). I used that to arrange the repair return for the phone. They don't simply replace it which is kind of frustrating, so I guess it's back to my trusty nexus 5 for a week or two. ?
-tg
i've done some looking around -- i know this thread is much older than the recent UI update, but it looks like the most recent update has messed up the touch sensitivity completely. loads of people are complaining on the hihonor forum. hoping this'll be something they can fix with a patch.
really hoping that i won't have to send it in, this is a replacement for my old phone since the charge port was completely shot. so i'd have to buy a new phone anyway...
thanks for the update, hope this all gets fixed soon!
This appears to be related to the most recent update. That is when it started becoming more of an obvious issue.
Oreo will fix this surely... I had same but now its fixed ?
Touch sensitivity
I'm having the same issue, my screen touch is not sensitive I used to have moto g4 it's been a couple of yrs since I bought it even that screen touch sensitivity is better than this. But overall features camera screen everything is good except the touch sensitivity, I need to click everything a couple of times to respond and even while texting I'm missing out some letters. BTW I won't use any screen guard or tampered glass and it's been a week since I'm using honor 7x.Apart from the screen sensitivity issue I'm damn satisfied with the product.
Thanks,
Aditya
verma.arun833 said:
Oreo will fix this surely... I had same but now its fixed
Click to expand...
Click to collapse
I can also confirm that this is a software issue and is resolved by the Oreo update (currently beta, link below), at least for my case of ghost taps registering on different parts of the screen than what I am actually touching. I've been running Oreo for a week now and this is definitely the phone I was hoping for when I bought it :good: I've been emailing details regarding this issue with a member of their beta support team and it has been relayed to development. Hopefully they can/will release a hotfix for nougat in the meantime.
Oreo is currently in beta. The forum post regarding beta enrollment :
https://forum.xda-developers.com/honor-7x/how-to/how-to-beta-test-emui-8-0-oreo-based-t3757323
I used to have similar problems, particularly when I try to scroll by sliding it would actually open the link if there is one where I first touched. Also writing was difficult on SwiftKey, it would jump over and behaved as if I hit enter.
I joined oreo beta and upgraded yesterday, all these problems seem to have disappeared. Fingers crossed, will wait and see a few more days.

Overheating !

Is someone facing overheating issues with one UI 2.1 ?
Like really my phone is overheating so much in the last couple of days in a way that I can't hold it without a case. The aluminium sides become untouchable !
Now I'm just using the phone with LTE on, location and bluetooth are off, and I'm only using whatsapp, all other apps are closed, and the phone is really hot. It's really frustrating.
I didn't receive july update yet, but I just want to know if I'm the only one facing this issue.
jamil aboudaher said:
Is someone facing overheating issues with one UI 2.1 ?
Like really my phone is overheating so much in the last couple of days in a way that I can't hold it without a case. The aluminium sides become untouchable !
Now I'm just using the phone with LTE on, location and bluetooth are off, and I'm only using whatsapp, all other apps are closed, and the phone is really hot. It's really frustrating.
I didn't receive july update yet, but I just want to know if I'm the only one facing this issue.
Click to expand...
Click to collapse
Yes, me!
I upgraded from the S8 yesterday and my S9 was so hot during the initial setup that I could not hold it.
Is there a rom / kernel that could help this? I'm also happy to go back to Pie, if it helps.
dzsipokink said:
Yes, me!
I upgraded from the S8 yesterday and my S9 was so hot during the initial setup that I could not hold it.
Is there a rom / kernel that could help this? I'm also happy to go back to Pie, if it helps.
Click to expand...
Click to collapse
The thing is that I don't want to go pack to pie. The overheating is happening less often after installing July update, but it's still here. I hope samsung fixes it completely in the next update.
I'm sorry but I don't know anything about kernels or ROMs for the S9.

Touchscreen issue (PLEASE VOTE)

Please vote, lets see how many user has this problem. (I know the Q/A topic contains similar topic but w/o voting)
My problem is similar. Yes when I pinch or zoom with two fingers it gets a little wonky but nit too terrible. My issue is with the setting "accidental touch" not working. My screen keeps turning on when in my pocket. Tired of companies putting out buggy defective JUNK!
As much I'd like to get this phone seeing so many people have this issue is stopping me from buying it. Guess I'll have to wait for samsung to address that they're putting out a fix for this.
After I put a tempered glass screen protector on it I've had no issues. They have pushed an update to the FE in Germany to address the issue but it's not pushed in the US yet.
teegale said:
After I put a tempered glass screen protector on it I've had no issues. They have pushed an update to the FE in Germany to address the issue but it's not pushed in the US yet.
Click to expand...
Click to collapse
I am glad you don't have the issue, because not everyone has it. Actually, I have put the latest DBT (Germany) latest firmware version on the phone a few hours after it was available, but unfortunately, it has NOT solved the issue, as I described it in this video.
carlosmeldano said:
I am glad you don't have the issue, because not everyone has it. Actually, I have put the latest DBT (Germany) latest firmware version on the phone a few hours after it was available, but unfortunately, it has NOT solved the issue, as I described it in this video.
Click to expand...
Click to collapse
Just tried that test. I guess I do have it but have never noticed it.
Unbelievable i also have issue with my Australian s20 fe, did not noticed this until I run the touch screen test. Unfortunately I have not received any updates firmware yet to see if Samsung fix them or not.
I had this issue too but with 1ATJ5 update which i received 2 days ago the problem solved
I'm surprised what take Samsung so long to release the updates to the rest of the world when its clear the problem happen to a lot of regions.
I have had too Multitouch issues. I have it returned. I have Pixel 5 now.
Was S20 Fe 5G red DE region.
I just bought US t-mobile model and I do have the crossing lines in that blue screen test app. However I haven't experienced any issues in my day-to-day use.
I have the Exynos version with november patch here in Brazil, the issue is present.
Fast catch in PoGo is a nightmare since we need to use 2 fingers to do it.
Exynos with latest patch, no issues on normal usage, only a few crossing lines on the test app.
Just ordered the FE 5G (Snapdragon).
Will update it and run some tests. Should be here in a week.
Hopefully they fixed it or will fix it with Android 11/OneUI 3.0
Is it really a software issue that can be fixed or Samsung just trying to cover it up?
Bl4cK_Pho3niX said:
Is it really a software issue that can be fixed or Samsung just trying to cover it up?
Click to expand...
Click to collapse
I saw some posts on reddit that claimed it was fixed with the latest software but I don't know how true that is as I haven't tried it myself yet.
Hopefully it's something that can be fixed via software. I've gone through PLENTY of Samsung devices and the hardware is always of good quality, even on their lower end devices.
I very recently got the Exynos version, CSC is SEB, ran touchscreen tests, no problems at all.
I don't know if it's touchscreen related or maybe screenprotector that i applied, but after using this phone for a bit more I notice that sometimes it doesn't register my touches. For example in pogo when I spin a ball suddenly it stops tracking as if i lifted my finger and yeets the ball somewhere to the side. Similar with HP:WU, sometimes it doesn't track my casts. :/
mxxcon said:
I don't know if it's touchscreen related or maybe screenprotector that i applied, but after using this phone for a bit more I notice that sometimes it doesn't register my touches. For example in pogo when I spin a ball suddenly it stops tracking as if i lifted my finger and yeets the ball somewhere to the side. Similar with HP:WU, sometimes it doesn't track my casts. :/
Click to expand...
Click to collapse
Did you you enable increased sensitivity?
My Note 10+ be a mess if I wasn't using that and accidental touch protection. If you're running Pie you can also download the app Double Tap which works great with almost zero battery usage.
The case also makes a big difference as naked I hate this phone; in the Bolt case it's great and it helps to prevent accidental screen touches while making it easy to hold.
Don't be too hasty to ditch Pie for Q... Pie is a fast, stable and a relatively secure OS.
With Q comes the cursed scoped storage.
Make sure to cure isn't worse than the disease.
blackhawk said:
Did you you enable increased sensitivity?
My Note 10+ be a mess if I wasn't using that and accidental touch protection.
Click to expand...
Click to collapse
Yes, I tried both in all combinations.
blackhawk said:
If you're running Pie you can also download the app Double Tap which works great with almost zero battery usage.
The case also makes a big difference as naked I hate this phone; in the Bolt case it's great and it helps to prevent accidental screen touches while making it easy to hold.
Don't be too hasty to ditch Pie for Q... Pie is a fast, stable and a relatively secure OS.
With Q comes the cursed scoped storage.
Make sure to cure isn't worse than the disease.
Click to expand...
Click to collapse
This phone never shipped with Android 9 so irrelevant.
And the problem is not accidental touches. The problem is it stops tracking.

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