Display defect - how to extract data from phone before send back for repair? - Xperia Z5 Premium Q&A, Help & Troubleshooting

Dear all,
the display of my lovely Z5P suddenly stops working - the phone seems working still, because as I start it up, the signal light blinks, and I can shut it down with power+volume up, however the display stays black.
The question is: before I send it to seller / Sony for repair, how can I backup / extract data partition? I have some important apps installed, I really need them to be backed-up.
Thanks!
Neo.

Mine literally just did the same thing.

CrisperNeO said:
Dear all,
the display of my lovely Z5P suddenly stops working - the phone seems working still, because as I start it up, the signal light blinks, and I can shut it down with power+volume up, however the display stays black.
The question is: before I send it to seller / Sony for repair, how can I backup / extract data partition? I have some important apps installed, I really need them to be backed-up.
Thanks!
Neo.
Click to expand...
Click to collapse
What happens if you connect it to a pc??? Can you see the directories? If yes then that's the way to go. If no you're sol.
Can't you download the apps again?

dimex said:
Mine literally just did the same thing.
Click to expand...
Click to collapse
what happened to yours?

guhvanoh said:
What happens if you connect it to a pc??? Can you see the directories? If yes then that's the way to go. If no you're sol.
Can't you download the apps again?
Click to expand...
Click to collapse
I know that if I connect the phone, it's not in MTP mode by default... So I cannot see the folders.

well im facing the same problem .... there should be a way isnt it

Related

New Issue about camera!!

i noticed a strange problem after i did the following:
1- Configure Face lock for the device and it's working normally
2- connect the device to PC.
3- after using the device normally for about 5 min restart it while connecting to the pc.
i'm not able to unlock it using the face lock anymore as the Front camera isn't working gives black screen even after restart!!! the back one as well!!!
i made data factory reset (twice) and the camera is back to normal.
has anybody been there or tried this before??
this happened to me 2 times after doing the same above steps.
can somebody help
in which mode do you connect your phone to the PC? If its harddrive, the issue might be that the camera cannot access the phone's memory and will not allow you to take picture.
tont0 said:
in which mode do you connect your phone to the PC? If its harddrive, the issue might be that the camera cannot access the phone's memory and will not allow you to take picture.
Click to expand...
Click to collapse
of course not harddrive!
it's only in 'charge only' mode
also if it was like you said, after restart it should be back to normal but it doesn't
and its not about taking a photo, its about the camera itself doesn't work gives me black screen only.
This is the most similar thread I've found to my problem.
I noticed today that my camera isn't working anymore. When I'm starting any camera app the screen is black for a while(some ui elements are still visible). After ~10 sec the screen is covered in multicolored stripes. (cant link image since I'm a new user :/ )
The last time I remember it working was when using front facing camera in skype.
I have tried a couple of other apps, restarted and factory reset the phone with no results.
godot_ said:
This is the most similar thread I've found to my problem.
I noticed today that my camera isn't working anymore. When I'm starting any camera app the screen is black for a while(some ui elements are still visible). After ~10 sec the screen is covered in multicolored stripes. (cant link image since I'm a new user :/ )
The last time I remember it working was when using front facing camera in skype.
I have tried a couple of other apps, restarted and factory reset the phone with no results.
Click to expand...
Click to collapse
i guess you have to replace your device as i did coz of this problem
alaaassem said:
i guess you have to replace your device as i did coz of this problem
Click to expand...
Click to collapse
was your device replaced or repaired?
godot_ said:
was your device replaced or repaired?
Click to expand...
Click to collapse
replaced, as it was 2 days after buying it

"Bricked" After Overheat Auto-Shutdown - Desperate To Retrieve Data

Hi,
I'm genuinely sorry if this is an often repeated thread, but I couldn't find anyone here suffering from exactly the same symptons as me.
I've had my One X for a couple of months, it's completely unrooted and has nothing on it you can't get from Google's app market. I'm with Orange, in the UK, so the phone's running all their default stuff.
My phone's been running quite hot ever since I got it, but, today, I had it in my pocket while I drove to work (20) minutes, and it must have overheated and turned itself off.
I couldn't turn it on, and, in my panic, I held the power button for ten seconds, and saw the buttons at the bottom flash. Since then, nothing at all, no charging light (from USB or mains). I've tried all combinations of power/volume button presses and absolutely nothing has happened at all. Nothing at all since the first button flashes on the first long power button press (10 seconds). Now, it's been like that for about 8 hours and has been on and off charge all day, to no avail. (no LED at all, at any point, red nor green).
I've just got back from holiday and have a tonne of pictures and vids I have probably lost, but want to try to recover. I'd be really, really grateful for the assistance of the experienced people here. I'm, as you may have picked up, a hopeless newb.
When I connect via laptop to USB, the computer (Windows 7) detects an APX device, whatever that is, but the automated driver installation fails. Nothing shows up in Windows explorer.
Is there anything I/You/We can do?
My last resort is to send it back to Orange, and ask if they can retrieve data, but I expect they'll just send a new phone and wipe/refurbish my old one for someone else.
Is it possible to send phones back to HTC for repair, without losing data?
And finally, although I've not seen anything on the screen at all, no bootloaders, no recovery screen, nothing, might some combinatin of my button-mashing have already wiped the phone?
On a scale of One to OH DEAR...how screwed am I?
Please help me, XDA!
Edit: Ah, I can see it as a device, actually. Shows up as an "APX Device", but I can't do anything with it.
Did you press power + volume up?
If so, it's in "bricked state" now and only HTC can recover it.
Sent from my HTC One X using xda app-developers app
Flo95 said:
Did you press power + volume up?
If so, it's in "bricked state" now and only HTC can recover it.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Yeah, I think once I tried everything else I tried that.
Is this what NVFlash can get around on other phones, but not the One X?
Assuming that's what I have done, will HTC be able to recover my personal data? I don't care about app-data, just photos and vids.
Should I go through HTC directly, or through my mobile network/carrier? The phone should still be in warranty, it's only a couple of months old.
Edit: Although, one thing to add to that is that at no point, apart from the very first 10-second power button press, did anything happen on the phone at all. If that makes any difference, at all.
I had a chat to an HTC customer services bod, who said that even if they can recover data during a phone repair they automatically wipe it, due to the Data Protection Act (UK).
Anyone happen to know if you can waive your right to data portection in certain instances?
JimBadger said:
I had a chat to an HTC customer services bod, who said that even if they can recover data during a phone repair they automatically wipe it, due to the Data Protection Act (UK).
Anyone happen to know if you can waive your right to data portection in certain instances?
Click to expand...
Click to collapse
trust me, backup and restore, even if you waived your rights and htc confirmed they wouldn't wipe it, i guarantee you 100% you would still get a phone back that has been wiped.
lawrence750 said:
trust me, backup and restore, even if you waived your rights and htc confirmed they wouldn't wipe it, i guarantee you 100% you would still get a phone back that has been wiped.
Click to expand...
Click to collapse
I know you're probably spot on there. It's potentially more trouble to HTC than it's worth, to go messing with personal data.
But, my phone's all but dead. I can't backup and restore.
Unless I can figure out how to make sense of this "APX" device detection thing.
Can I still somehow root my phone, if the only "access" I ahve to it is seeing it as an APX device? I can't do anything with it. I can't get into the bootloader to unlock it to allow rooting.
Or can I?
would a battery pull prompt the phone to start normally again possibly? The phone isn't hard to open, but htc will probably know if it has been since you might make a mess of some of the glue and shields in there.
Edit: Did you ever enter your dropbox details into your OneX? because it should have auto camera upload on by default. Check your camera upload folder of your dropbox on the web if so.
This may be useful for the s off development. It seems overheat protection may trigger apx
Sent from my HTC One X using Tapatalk 2
If I get desperate enough I might try pulling it open....
I never setup Dropbox, unfortunately. Nice idea though, and I sure as hell will next time.
If my phone's death can further the cause of open One X's for all, then I'm all for it. At this point, I'd pay someone to try and get my data off, too.
If someone wants to talk me through trying to access it in this "apparent" APX mode, I'm up for experimenting.
unfortunately I am also in the same situation,
my HTC OneX has a MIUI ROM, and today while I was playing it is locked, I pressed for 5 seconds the power button and the phone will go off at the time of restart anything! black screen and each function has ceased to work!
the strange thing is that for some time the FlashBoot worked, now no longer even that!
someone has found a solution to at least access to the memory to retrieve the data?
please help me
bubu said:
unfortunately I am also in the same situation,
my HTC OneX has a MIUI ROM, and today while I was playing it is locked, I pressed for 5 seconds the power button and the phone will go off at the time of restart anything! black screen and each function has ceased to work!
the strange thing is that for some time the FlashBoot worked, now no longer even that!
someone has found a solution to at least access to the memory to retrieve the data?
please help me
Click to expand...
Click to collapse
Your stuck in apx mode? You can't fix it afaik...
Can you access Bootloader?
-Sent from my IceCold One X!
hello,
unfortunately the phone does not give any sign of life, does not turn on even light that indicates that the phone is charging when connected to the PC will not connect adb and fastboot does not work.
I just want to retrieve the information that is in storage, my photos and some bailouts of applications, I do not care to save the phone.
is it possible? tell me yes please!
bubu said:
hello,
unfortunately the phone does not give any sign of life, does not turn on even light that indicates that the phone is charging when connected to the PC will not connect adb and fastboot does not work.
I just want to retrieve the information that is in storage, my photos and some bailouts of applications, I do not care to save the phone.
is it possible? tell me yes please!
Click to expand...
Click to collapse
Put your phone on wall charger for 5-7 hours and then press power button + volume down button until the Bootloader shows up...
However, if you can't access the Bootloader even now... Your screwed. ..
I had the same situation.mine was flashed in a wrong firmware then it stuck in a bootloop.but when i tried to charge it for two hours in order to flash RUU, the device went extremely hot, it's late when I noticed it.After removing the usb charger, from then on my device doesnt power on.no sign of life after all.

Repair bricked phone

Hi everybody!
I have an almost 2 years old DHD which I think is completely bricked. It was working for approximately one years perfectly and then suddenly it stopped working. Whenever I tried to turn it on, it only vibrated once and did nothing more. Sometimes it turned on and these working periods were enough to restore to stock condition (It was rooted and had Eng S-OFF before.). I had brought it to service and they said they was not going to repair it as the device got water damaged. I'm pretty sure it was not! After a few weeks, it started working again. I was using it for 3 months then it bricked again and it's the situation today as well.
Previous week I looked into the development thread and saw all of these new amazing roms. So I took my DHD to see if it's working or not. The situation is the same. Everytime I power it on, the phone only vibrates once and nothing happens. I'm not able to get into hboot mode. At some very rare occassions the phone turns on and works flawlessly till reboot. When I connect it with USB, the computer doesn't recognize it. Battery is charged, I even tried another battery.
Does anybody know what happens with the phone? I'm open to any possible solutions to try. Please don't suggest to bring it to service or repair it, because I have another phone, just want to try to recover it and ask your ideas about the problem.
Thanks in advance!
Greetings,
Adam
So you say you cant enter in fastboot or recovery?
Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.
paescheh said:
So you say you cant enter in fastboot or recovery?
Click to expand...
Click to collapse
I cannot enter into hboot mode. Didn't try recovery, but assume it's the same.
waterbox said:
Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.
Click to expand...
Click to collapse
I also think it's a hardware problem. Will take a more careful look at the battery.
Sent from my CM10-powered GT-I9103
need help
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...
goofed again said:
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...
Click to expand...
Click to collapse
Wrong sub forum buddy, post in the One V Forum.
Its possible that there isn't "water damage", but there could be moisture getting into the phone causing it to act erratic. To cancel out that possibility, submerge it in a closed container full of rice for a few days
Sent from a satellite

Is my 1+3 dead!?

Hi everyone,
I'm experiencing pretty silly situation with my phone.
So the story begins here:
I was surfing the web while listening to music in the bus when suddenly my oneplus3 randomly turned off and I couldn't turn it back on. (I was on something around 15% on battery so it's not a low battery problem) I tried to turn it on several times and after holding the power button for like 10secs it turned on, and after pressing the power button again (because I needed to get past unlocked bootloader screen and dm-verity) I saw a boot screen. The capacitive button leds turned on and after 3 secs it turned off again, so I started worrying... After a while I tried to access the recovery, but no luck at all. It powers it self off after bootscreen. So I started to research. Tried to flash the entire OS, partritions with msmdownload tool. After several unsuccessful flashes (firehosewritedata failed sometimes while writing userimg or system.img or boot.img) I did get the download complete green text message, and after successful flash, the white LED turned on, even the phone was not plugged in USB or charger and turned off. The screen is completely black and the white led just flashes constantly without blinking or anything. I could only turn the led off by pressing the power button for another 10 secs. And after turning the phone off, problem still remains. After oneplus logo phone shuts down...
I can access bootloader.
And after flashing everything should be on stock, because now I only got screen only about bootloader, no dm-verity..
And of course - I still cannot access the recovery.
p.s. I tried to do the power cycle (as the tech support told me) but still no luck at all.
did u tried the full msmdownload tool (1gb) or the 55mb version ?
Mukthar. said:
did u tried the full msmdownload tool (1gb) or the 55mb version ?
Click to expand...
Click to collapse
1GB version
djemm1996 said:
1GB version
Click to expand...
Click to collapse
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Puddi_Puddin said:
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Click to expand...
Click to collapse
Of course. Everything is done right. I also get that green "download complete" message.
p.s I also opened the phone. water indicators are fine and no major defects what can i see by eye... All connectors are good as well.
Puddi_Puddin said:
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Click to expand...
Click to collapse
And yes, phone was connected right. :good: installed drivers with test mode on Win10 and got Snapdragon device in COM devices. As well the MsmDownload tool shows up my device in port #20
Any ideas?
djemm1996 said:
Any ideas?
Click to expand...
Click to collapse
Follow method 2 from the Hard Brick guide by Naman Bhalla and try two or three times.
Sometimes it takes more than once for restoration.
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
try to flash again, and if it still maybe something short inside.
if you have disassembly your phone, try disconnecting various flex cable like camera, sim slot etc that connect to the mainboard, that doesn't prevent device from powered on, then try to turning it on.
if it still, check your mainboard, if you don't know how, send it back.
AcidNoteZ said:
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
Click to expand...
Click to collapse
Is ir really gone? There is a still warranty void sticker on the screw there, but of course it's possible to see by eye that the phone has been opened.
I have an appointment with Level2 tech support @oneplus, they are going to remotely flash the entire OS, but do you think they are using pretty similar technique as the msmdownloadtool?
djemm1996 said:
Is ir really gone? There is a still warranty void sticker on the screw there, but of course it's possible to see by eye that the phone has been opened.
I have an appointment with Level2 tech support @oneplus, they are going to remotely flash the entire OS, but do you think they are using pretty similar technique as the msmdownloadtool?
Click to expand...
Click to collapse
They are doing the same thing like you did.
I already had a session since i thought they are going to do something "special"
You can try the remote session but im afraid that wont help you if you already did it multiple times.
What about battery? Charged?
drmuruga said:
What about battery? Charged?
Click to expand...
Click to collapse
Yes battery is charged of course. It's just doint the same thing. Turns on, after a while when bootscreen comes it just turns off and white notification led appears, after that nothing.
I tried to flash it with tool using method 2 for like 15 times with "download complete" messages, but still no luck at all. Tried to erase partritions with fastboot, flashing just only recovery, modded recovery etc. but I still cannot access the recovery nor system. I just don't get it why the phone does not boot into recovery if I flash it or boot it straight away, It just only turns off and that's it. nothing more. Only black screen and white led lighting all the time (after a while the phone turns warm).
I have read all the MsmDownloadTool thread in "Mega Unbrick thread" and saw that few people have experienced the very same situation as me, so I was wondering if there is any fix for this? It's so strange that I was just surfing the Web and it just turned off by it self with like static image for miliseconds and after that just black screen.
There should be any fix. I guess that it's just a partition error...
Ok, not good news. I had a little remote session before a while. They says it's already a hardware problem.
AcidNoteZ said:
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
Click to expand...
Click to collapse
Pfffft you think manufacturers notice when you take apart phones? Hell I took apart my Xperia Z2 because it was having problems and then glued it back together with cyanoacrylate hahahaha (worst thing to do but wtv) and no one noticed though it was seemless and everything looked perfect
Guys, I've got something for you! Not really the same thing as Naman.
p.s. not saying its original hehehehe keep safe
man i got a very similiar problem but my op3 has a black screen i was also on low battery around 5-15% when my phone went off after i was in twrp
Actually I was on twrp too! Also I have recently noticed that recovery loading speed was far too long than normal one. I'm talking for something about 5-7 minutes after reboot into twrp. So, who knows what did happen. Just made an RMA request. Will see how it goes.
Anyway, I was on stock 7.1.1 and it's just rooted with custom recovery and that's it! Nothing more! Is that just a factory failure or maybe it's caused by drops i have had? Nothing serious for a 4-5 times for a half year. Of course I have used it even in winter when the snowflakes are coming down from the sky and little rain. Btw, these liquid indicators are white, so all safe. ::laugh:
A
makadama said:
man i got a very similiar problem but my op3 has a black screen i was also on low battery around 5-15% when my phone went off after i was in twrp
Click to expand...
Click to collapse

Screen won't stay on

I've recently purchased a used Moto G5 (3gb ram version) from eBay. It's been working fine for a couple of weeks but has suddenly developed a fault, the screen will not stay on. It just constantly goes black / blank. When it boots the Moto logo is shown for about a second and then it goes off and will not come back on until I pull and replace the battery.
I know the phone is still functioning as i can hear it sat waiting at the encryption "enter PIN" prompt on boot up, it makes a click sound when briefly pressing the power button.
The only time I can get the screen to stay on is by booting to fastboot. However as soon as I try to boot system or recovery the screen goes off.
Has anyone else had this issue and is there any way to fix it?
Attached photo showing fastboot screen which is all I can get to without the screen going off...
audinswfc said:
Attached photo showing fastboot screen which is all I can get to without the screen going off...
Click to expand...
Click to collapse
Why don't you try a flash,as if any corrupted partition is there for screen it can get fixed, you can use Lenovo Moto smart assistant app to flash.
riyan65 said:
Why don't you try a flash,as if any corrupted partition is there for screen it can get fixed, you can use Lenovo Moto smart assistant app to flash.
Click to expand...
Click to collapse
It's this an Android app? If so I've no way of using it as the screen doesn't work when the OS boots...
audinswfc said:
It's this an Android app? If so I've no way of using it as the screen doesn't work when the OS boots...
Click to expand...
Click to collapse
It is a pc application which is use to flash the firmware on your device, it will guide you how to flash the firmware.
riyan65 said:
It is a pc application which is use to flash the firmware on your device, it will guide you how to flash the firmware.
Click to expand...
Click to collapse
OK thank you. Strangely enough after a full night on charge the phone is working perfectly fine this morning! However I think i'll do that firmware flash anyway just in case. Also wonder if I've got a faulty battery...
audinswfc said:
OK thank you. Strangely enough after a full night on charge the phone is working perfectly fine this morning! However I think i'll do that firmware flash anyway just in case. Also wonder if I've got a faulty battery...
Click to expand...
Click to collapse
You can try a flash, but I don't think there is a battery fault, if there any, bootloader also didn't show up, so there are possible changes of corrupt firmware in you device. And did you replace the original screen with other 3rd party screen. As that is also a reason, someone was having similar issue like you but, he has got the problem after screen replacement.so if you have done a screen replacement then that can be a problem.
riyan65 said:
You can try a flash, but I don't think there is a battery fault, if there any, bootloader also didn't show up, so there are possible changes of corrupt firmware in you device. And did you replace the original screen with other 3rd party screen. As that is also a reason, someone was having similar issue like you but, he has got the problem after screen replacement.so if you have done a screen replacement then that can be a problem.
Click to expand...
Click to collapse
No it has the original screen. Bought the phone second hand though so it's fairly scratched (but not cracked).
audinswfc said:
No it has the original screen. Bought the phone second hand though so it's fairly scratched (but not cracked).
Click to expand...
Click to collapse
Then flash can fix the problem.
riyan65 said:
Then flash can fix the problem.
Click to expand...
Click to collapse
Thank you, i'll give it a shot tonight.

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