a5 2017 wifi problems - Samsung Galaxy A3, A5, A7 (2017) Questions & Answe

I am getting really bad wifi connections and the phone is very slow at browsing refusing to load pages fully. Running Speedtest by Okla says "network communication issues". I get this problem on wifi in public areas and at home. It does not seem consistent. I got so fed up I factory reset the phone. I connected to another wifi router at home and so far everything seems fine. All other devices work fine with public wifi and wifi router at home including Samsung J5 and S4. Any ideas?

Stock rom? Orginal?

bassbounce said:
Stock rom? Orginal?
Click to expand...
Click to collapse
original handset bought from John Lewis. 4G has no problems at all just wifi. I'm not sure what the "stock ROM?" question means?

andyscotuk said:
original handset bought from John Lewis. 4G has no problems at all just wifi. I'm not sure what the "stock ROM?" question means?
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Click to collapse
I have sometimes wifi is reconnecting, but most of the time I have a good connection.

I'm having weak wifi reception with the A5. When placed side by side with S4 and S7, the A5 has the weakest wifi signals. Speedtest confirms this as well.

Yeah, definitley weaker reception, i compared to my Htc 820 and Sony m2 aqua and it was pretty weaker all of them are on stock roms.

Well, me too. Weak reception when just a littel away from the router. Randomly loses signal force, can't see any router, then, connect again... It seems to get worse when heavy using internet, like watching YouTube videos... But near the router, everything stays normal... My moto g 2014 never had the problem and I'm in stock rom too...

It strangely seems to be YouTube app who causes problems, because when I stop watching videos the signal force get actually more stable, even full in places it doesn't get full when watching YouTube...
But it still seems to suffer from some instability at its natural... When I tap play in youtube, the signal drops to almost zero...
I would like to know what is happening, because it isn't a cheap phone, and even moto g 2014 has got a better wifi

It also seems that demanding wifi in general causes signal to get weaker... I never saw something like that, signal strength doesn't get affected by use, only bandwidth...
Any other experience?

Similar issue with my A5
I recently bought an A5 2017 aswell and my phone also has HORRENDOUS wifi , not just that but for some reason it would randomly stop reconnecting and stop showing the wifi router or anything and the wifi connectivity doesnt turn on , and then if restart it but it would hang mid restart and then id have to hard reset it by holding the power and volume-down button , and this whole procedure happens like once or twice a day so ita really frustrating. Especially because this is a New phone btw, my wifi is perfe fly fine because i ha ve other technology and have previously used many huawei phones which have perfect connectivity and this was my first experience with Samsung, any help would be much appreciated thankyou !!

I am having the same issue as the person above. Pages will refuse to load until i turn off wifi or refresh the page. There are duplicate posts coming up on facebook. Like 4 or 5 posts repeated before new ones. Twitch constantly buffering. Tried on mine and parents wifi with same result. Both were always and still are fine on my note 4. I have 2 weeks to return it to o2 if its faulty or is it just a phone with bad wifi in general?
Edit: i think the facebook thing might be a facebook issue as its happening on my note 4 too but everything else is specific to my a5.

Related

[Q] Wifi Dropout Problem Persists: Someone, Please Help!

I'm getting really frustrated now. This problem is a real nuisance for me, as I use my Desire a lot solely for this purpose.
In my room, the wifi signal has always been pretty weak, generally only getting 1/2 bars. However, the connection is stable and still about 6mbps. This is never usually a problem for my Desire, it picks up the connection and everything works great. Stock Froyo, Sense Froyo, Sense Gingerbread, Sense V2 Gingerbread, Miui Froyo and Miui Gingerbread all operate flawlessly.
However, I now have a bit of a problem. It seems most Gingerbread AOSP ROM's cause the wifi to play up. I have tried GingerVillain, Oxygen, Redux and finally now my favourite CM7. The wifi constantly drops out and loses connection, and then takes a good 30+ seconds to reconnect. The dropouts can be as frequent as every few minutes, and generally it never lasts 4+ minutes in iplayer without losing connection. If I am just casually browsing, I don't notice. But when I am watching something on youtube or iplayer, the constant dropouts make the experience so horrible it isn't worth the effort.
What's more, there is some odd bug with the iplayer app where once a dropout happens, the audio and video goes out of sync and so on etc. All in all, it makes streaming video unusable, and this was a main reason for me buying a smartphone.
I really don't know what the problem is, but I really would appreciate some help. I would say it was a gingerbread problem, but as stated above, there are many gingerbread roms which don't cause me the same issue. Similarly, I've used an array of different radio's and kernals on each ROM. They make no difference. It depends purely on which ROM I am using. I've tried resetting the bt home hub, restoring it to factory, changing security type, moving it's position and so on. I'm pretty sure it's a ROM / Phone issue though as it works fine with other ROMS. Phone wise, I've set wifi policy to never and set a static IP address. It makes no difference. I still get wifi dropouts!
For reference sake, I'm using the latest stock Radio - 32.49.00.32U_5.11.05.27 and Kernal 2.6.37.4-cyanogenmod-82245..... and obviously CM7 7.0.2.
Please someone help? I'm actually considering upgrading just to solve this. It is absolutely doing my nut in, and I am totally out of ideas or solutions.
Thanks.
Maby a weird thing but on what channel is your wifi broadcasting ?
I had almost the same problem when my wifi was on channel 12. Now on channel 3 there is no more problem.
Not that any other wifi's broadcasting here. It is just that I've got the feeling that android has a problem with "high" channels.
flitz said:
Maby a weird thing but on what channel is your wifi broadcasting ?
I had almost the same problem when my wifi was on channel 12. Now on channel 3 there is no more problem.
Not that any other wifi's broadcasting here. It is just that I've got the feeling that android has a problem with "high" channels.
Click to expand...
Click to collapse
It was on 10 and 11.
I'll switch to 3 and give it a try. Also, I'm going to try flashing the Gingerbread Sense Drivers and RIL.
Hi,
I've also had a similar problem for quite a while now (1-2 weeks). I used my wireless connection on my standard out of factory ROM on my home wifi network, my families wifi networks and my work wifi networks without _any_ problems.
When this problem started acting up I'd start my wifi connection, it would work for like a minute or so (not dependant on the amount of data transmitted or something, idle would last as long as while downloading), and then lose connection.
The strange thing is that it indicates it is fully connected at full strength but can not establish _any_ internet connection whatsoever.
My 3G connection to my network (I live in the Netherlands) works nicely, but it isn't as fast as wifi, so this limits me quite a bit (especially at work, indoors).
I've just tried to upgrade to CM7, but doesn't give any better results. I haven't tried upgrading my RADIO, but I don't really want to if I don't have to.
Any clues what I could do to fix this?
I'm experiencing similar problems.I changed from channel 11 to 4, but it really hasn't helped. I have also set up a portable wifi (netcomm). It runs on channel 3. The network sim is quite slow but the signal strength is much steadier. My faster speedstream completely drops out. I understand this "pulsing" of signal is normal, but mine is beyond the pale.
My acer netbook doesn't demonstrate any dropout issues.
Im running an A501 3.0.1. No upgrade yet for me here in australia. But, I'm wondering if this is just poor hardware.
could try a different Radio.. the latest stock one from the new official gingerbread is in my signature..
MD5: 432ED609D76AE57BA493DA875CDC9D2D
further to my difficulty with wifi drop outs, I'm pleased to say that it appears that my problems probably are related to my home wifi, a Speedstream.
I'm currently spending a week on a houseboat and I've been using a netcomm myzone wifi fitted with a sim card from a prepaid Dodo broadband usb.
I've not had any problem with it. Granted, I've had it close by, but it still seems to work fine when I'm at the other end of the houseboat.
So my acer A501 seems to be behaving itself here. Perhaps, something is causing the speedstream to vary it's signal strength so drastically.
@OP - I posted a thread a few weeks ago about having exactly the same problems as you with AOSP ROM's and weak wifi signals. Once I went to a Sense ROM the wifi signal was great. I prefer the AOSP ROM's so I upgraded my Radio to the latest version but it didn't help at all, I didn't see any change when using wi-fi analyser.
I'm currently using CM7 ROM and just putting up with the weak signal. I'm glad it's not just me though.

Wifi not working properly on my device.

Hi
I just got my galaxy nexus 3 weeks ago. Everything went well untill 2 days ago.
Randomly and since yesterday permanently, my wifi isn't working properly.
I haven't changed any settings. Our laptop works great on wifi and this is why I tought there would maybe be a problem with my galaxy nexus device.
Under normal circomstances the "wifi bars" are blue. Now they are gray and internet isn't working.
(2 weeks ago I did a switch from yakjuxw to yakju. Everything worked properly)
I provide you with some screenshots of my device.
(As you can see I'm connected to wifi)
What do you reckon the problem could be?
Thanks
(ps: posted this with the laptop connected to wifi right now)
I'm experiencing some strange issues as well. I haven't nailed anything down, but it seems I'm having data problems (both wi-fi and vzw data) when I'm in a low signal area (my house) around -100dbm. Phone and text seem to work fine, but it's a little strange that the wi-fi would drop out too. During this time my wi-fi and signal meter are gray. If I restart the phone, everything seems to work again. The last restart was 12 hours ago and the signal is still "blue" now, but I know at some point it will "gray out" again. I do not experience this problem at work, and both wi-fi and signal meters are blue.
This is kind of a big deal for me because I rely on my phone for email notifications and I come to find after the fact I have several emails and never received the notifications on my phone.
Looking around the web, it seems others are experiencing various signal issues as well, but no one has any solutions and I'm not even sure if the issues I've seen are related.
Yes very strange indeed. I tried turning my phone off and on again but the wifi signal meter is stil gray.
I remember my brother buying a HTC sensation last week. He had a gray wifi signal meter from the beginning. Luckely he could attach his HTC to the pc and download updates wich fixed the wifi signal problem.
No updates for us yet. I wonder if they will fix this in 4.0.3 and if they even know about this issue...
I'm now at another place with wifi acces and it seems to work Here... maybe it is a compatibility problem with the router? I bet that when I go back to my place the wifi signal meter Will be gray again...
How to make it work properly?
Sent from my Galaxy Nexus using XDA App
My wifi goes to sleep every time the phone goes to sleep, despite having it set to always on. Also signal is poor. Where my iPhone 4 has full or 4 out of 5 bars, the GNex only has 1 or 2 bars.
I´m having these problems too... my other devices work fine everywhere in my house, but gnex doesn´t... it gets a very bad signal. I´m on 4.0.1 (OTA update hasn´t arrived to my phone yet... whyyyy!?).
Egoz3ntrum said:
I´m having these problems too... my other devices work fine everywhere in my house, but gnex doesn´t... it gets a very bad signal. I´m on 4.0.1 (OTA update hasn´t arrived to my phone yet... whyyyy!?).
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Click to collapse
You might have a yakjuxw or other yakju-- built instead of a yakju? I THINK (not sure) that they receive updates slower. I think they go via samsung or other carries.
Anyway I'm now at 4.0.2 and tbh I much more prefer 4.0.1. Since i got to 4.0.2 my phone seems a bit slower.
All of a sudden my gray wifi signal meter turned blue (after 2 days being gray). I can now even connect to ANOTHER network that I was never able to connect too ...
I think this problem is very much related to the phone/phone's software. I didn't change any settings nor apps...

Sightly strange WIFI issue

Good afternoon XDA HOX owners,
I'm having a really strange problem with getting on to my wifi AT HOME ONLY.
The phone sees the wifi, registers the strength of the signal, but loses connection all the time. it's the first time I've had this issue with a gadget, and this is the 4th smart phone that's been owned in my household, while using this particular wireless router. there's also 2 laptops, a NAS and an iPad (EEWwwww ) ... and my mates that have my wifi password get on without an issue...
If I turn the wifi on the phone off and on, it works for maybe ten seconds to a minute, and then drops connectivity, but not the signal. I know this because of the little 'up and down' connectivity arrows that run in the CM10 wifi indicator. they go either up, or down or nothing, but the signal is still there.
Any help would be massively appreciated as it's ruining my love for the awesome device the HOX is, especially running CM10.
Thanks :good:
your auntie mable
Gonna bump this thread up because I'm home and it's driving me batty!
Sent from my HTC One X using xda app-developers app
I had this issue with my homehub on the 'n' setting. Something just didnt work between the phone and hub. Try changing it to 'g' if its not that im at a loss. My.x would work everywhere else but home properly
Now works flawlessly
My nexus used to fly with the hub. Slightly irritated i had to lower performance purely for my phone. Its npt a massive difference but theres a reason theres a g and a n lol
Sent from my HTC One X using xda app-developers app
Thanks mate.
So I've tried that and no luck. Virgin phone support says it must be a 'hardware issue with the phone'.
Any other thoughts?
Thanks
Sent from my HTC One X using xda app-developers app
I'm having similar issues with my Wi-fi at home, tho my connection lasts longer, sometimes 10 mins, sometimes 5 hours+ sometimes all day. The strange part is that when i use wi-fi on the phone alot like some sort of heavy stuff youtube, downloading etc. then my connection drops. I've tried using only N connection and BGN Mixed on 20 and 40HZ channel and N seams to give me the best results, never tried B and G connections since i think those reduce the range of your WI-FI , too bad i didn't go for A B G N router. Anyway could be up to my router or something, every device that uses my WI-FI has same issues with this router. I even took it to the repair center they've done some ping tests and showen me that router works perfect. anyway back home still does those buggy things. If anyone has any good idea please feel free to suggest us.
I'm also having an issue with mine, although slightly different.
My phone connects to available wireless with no problem and stays connected however when I leave that location it stays connected instead of switching back to mobile data. I have to turn off wireless and then turn it back on to get it to switch to mobile data.
Kinda a pain in the arse and really annoying. I've missed allot of important emails since I got this phone due to me forgetting to turn wifi off everytime I leave somewhere with wifi.
None of my previous smart phones had this issue. I'm hoping that if I get custom rom on it, it will work properly,

Wifi connection keeps dropping in Chrome - ERROR -->dns_probe_finished_no_internet

Hopefully someone here can advise me on this issue I have been getting with my Nexus 5x and using chrome but issue also happens in youtube. Note I have not setup my phone with a SIM yet, just been testing out the phone features and Android 6.0
When connected to my home networtk chrome and youtube work fine but every now and then the web page loading seems to stall in chrome, and then i watch the wifi signal disconnect and then reconnect and then the web page will load, but before it does i get the error message
dns_probe_finished_no_internet and sometimes its ERR name not resolved or ERR_NETWORK_CHANGED or similar inside chrome.
it seems to recover after about 30secs and then i have full wifi again. it just keeps happening This seems to be random at the moment but is consistent. My home network is pretty solid and all my other devices work fine and do not exhibit this issue, my wifi is solid.
I have done all the usual forget network, wipe system cache and static IP etc. nothing makes a difference. can anyone shed some light what might be causing this?
thanks
Did you manage to solve the problem? I got my phone last week and I am having the exact same problem.
I should mention that I am on stock unrooted and using At&t network. I checked the wifi connection from my older phone lg optimus g and it seems to be fine. It keeps on disconnecting and reconnecting on my 5x though and I think that is draining the battery faster than anything else. My top two battery uses are android system and android os rather than sceeen.
Do you think it is a hardware problem?
friendlyguy55 said:
Did you manage to solve the problem? I got my phone last week and I am having the exact same problem.
I should mention that I am on stock unrooted and using At&t network. I checked the wifi connection from my older phone lg optimus g and it seems to be fine. It keeps on disconnecting and reconnecting on my 5x though and I think that is draining the battery faster than anything else. My top two battery uses are android system and android os rather than sceeen.
Do you think it is a hardware problem?
Click to expand...
Click to collapse
Have the same problem with mine after one week's use. Was fine until this morning.
On hold with warranty service now and will be getting a replacement.
Don't wait, use the warranty.
---------- Post added at 10:25 AM ---------- Previous post was at 10:23 AM ----------
My problem was more global than just while using Chrome. Don't know if that matters....
ChauncyG said:
Have the same problem with mine after one week's use. Was fine until this morning.
On hold with warranty service now and will be getting a replacement.
Don't wait, use the warranty.
---------- Post added at 10:25 AM ---------- Previous post was at 10:23 AM ----------
My problem was more global than just while using Chrome. Don't know if that matters....
Click to expand...
Click to collapse
Any luck getting rid of the problem? I even factory reset my phone but the problem is still there. My problem is also global, not just in chrome. I think that there is a problem with the wifi of the phone. I do not want to root and install a new kernel as of yet. Just want to stay on the stock rom.
What did the warranty service say? Is this a common problem with the 5x? I would rather not RMA if the problem can be solved by some other means. I put on the screen protector so well. Don't want to do it all over again lol.
Also, is Android OS on the top of the list in battery drain? It is for me and I think the wifi connecting and disconnecting prevents the phone from sleeping.
friendlyguy55 said:
Any luck getting rid of the problem? I even factory reset my phone but the problem is still there. My problem is also global, not just in chrome. I think that there is a problem with the wifi of the phone. I do not want to root and install a new kernel as of yet. Just want to stay on the stock rom.
What did the warranty service say? Is this a common problem with the 5x? I would rather not RMA if the problem can be solved by some other means. I put on the screen protector so well. Don't want to do it all over again lol.
Also, is Android OS on the top of the list in battery drain? It is for me and I think the wifi connecting and disconnecting prevents the phone from sleeping.
Click to expand...
Click to collapse
<----------------->
Tried everything, reset network connections and then tried a complete reset and attempted new setup but the wifi was too flaky to complete the setup. Since the problem happened while I was using the phone I was not able to observe the effect on battery life. I would imagine it would take a big hit trying to connect and failing continuously.
Did this before calling Google so I wouldn't have to do this while on the phone. Warranty Service did not mention any ongoing problem with the wifi.
Am setting up the replacement currently. I'll save rooting, etc. until I've used the phone for a good while.
Bite the bullet and send it back. It's not going to heal itself.
ChauncyG said:
<----------------->
Tried everything, reset network connections and then tried a complete reset and attempted new setup but the wifi was too flaky to complete the setup. Since the problem happened while I was using the phone I was not able to observe the effect on battery life. I would imagine it would take a big hit trying to connect and failing continuously.
Did this before calling Google so I wouldn't have to do this while on the phone. Warranty Service did not mention any ongoing problem with the wifi.
Am setting up the replacement currently. I'll save rooting, etc. until I've used the phone for a good while.
Bite the bullet and send it back. It's not going to heal itself.
Click to expand...
Click to collapse
Hi guys,
Just updated to 6.0.1 OTA and yes the problem remains and seems even worse now. Can I ask how you go about the warranty? Is there a number to call google directly?
855.836.3987
ChauncyG said:
855.836.3987
Click to expand...
Click to collapse
oops sorry I should have said im in the UK, dont worry il find it. Can I ask is your replacement phone working correctly now, no wifi drop outs as before? if so what version of marshmallow are you on?
I've only been using it about 8 hours but no problems so far. The phone updated to 6.0.1 during the initial setup.
You can find the phone # for the UK by using a 'Contact Us' link in the Devices Store on Google Play.
ok so I seem to have fixed this issue been having and it turns out the phone itself is fine. The issue was with 2.4Ghz wifi networks. There are quite a few in my local area and there is probably a lot of cross talk on channels. So i setup a 5GHz network and my n5x seems rock solid since ive connected to that. no one single drop out all day! speeds are also much faster im getting 150MB download speed on wifi lol...
i changed nothing else on my phone just for the record. hope this maybe also helps someone else
KTroopA said:
ok so I seem to have fixed this issue been having and it turns out the phone itself is fine. The issue was with 2.4Ghz wifi networks. There are quite a few in my local area and there is probably a lot of cross talk on channels. So i setup a 5GHz network and my n5x seems rock solid since ive connected to that. no one single drop out all day! speeds are also much faster im getting 150MB download speed on wifi lol...
i changed nothing else on my phone just for the record. hope this maybe also helps someone else
Click to expand...
Click to collapse
I think I have an issue with the college wifi as well. I asked my friends who are using the same wifi network and their phones also do not seem to remain connected. I thought that it was an issue with my phone but I guess it is not.
To test that, I connected my phone to my college wifi all night and when I woke up in the morning, more than 20% battery had been used probably because of disconnecting and reconnecting continuously. The next night, I connected to some other wifi and there was less than 3 or 4% drop in battery overnight.
I hope they upgrade the college wifi as the battery drain is very annoying.
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Try clearing cache and cookies of the browser and Restart it.

Does anybody else have problems with S9 VoWiFi?

I live in a bunker, sort of, so I really need VoWiFi. But so far (I got the phone yesterda) it only works for 20-30 seconds, and then the other party in the conversation can't hear what I'm saying. Has anybody else had problems with this? My network should not be he problem because I used my Sony Xperia X Performance (which went out of use yesterday) on it until yesterday, and I have never had any problems with that. My wife's previous S6 worked as well, and her current Motorola G6 Plus works on it. What should I look for, in the phone or the network? I have the phone set to "perfer wifi", of course.
I wonder if this is a problem with WiFi stability? I have tried to reset network settings, but that didn't seem to help.
Tested now with three networks in my house, guest, regular and appartment two, and with the cell network off, so I know the problem isn't in unwaranted switching between them. It only takes 5-10 seconds before my voice dissappears for the person in the other end, and then the call is broken after around 20-30 seconds. Something's seriously wrong here!
Seems to be a general Samsung thing. My son's S7 Edge has exactly the same symptoms on my wifi! I have changed some things in the network since my wife used her S6, so maybe that wouldn't work now. But my Sony Xperia X Performance and her Motorola G6 Plus worrks without a hitch. Is there a known difference in the implementation between those and Samsung, perhaps some ports I need to open?
Turned out to be my DSL router. It didn't work in bridge mode, but putting the router in router mode fixed it. Weird...

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