Maybe im just unlucky as hell,
I returned my first note ii purchase because its authenticity was seriously questionable.
I bought a new one at newegg for 600 during the post cyber monday sale. And i got it today, and I initially thought it was new since the samsung seal was there and everything. But once I opened it, i immediately noticed a few strange things for a "new" phone.
1. I immediately noticed considerable amounts of dust and particles on the screen, and saw some even stuck under the screen protector.
2. The screen protector and the back protector was not aligned with all the ports, and the back protector was peeling off.
3 battery compartment was open, not fully shut
4. There was a warranty from newegg in the box, which is kinda strange since they told me it was never opened...
So did Newegg accidentally send me a refurb or used one? I trust newegg enough to sell me a new one when i order a new one, but its just kinda strange to see these oddities... Should i call and ask? I think it might be possible that they messed up since it was hectic from all the sales and everything..
Always trust your gut.
I would send it back just to be sure.
What's the worst that could happen? Send you another refurb? Then pack it up and get a refund and shop for one elsewhere.
Beamed from Jupiter on my Galaxy Note II
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
Take pictures and get in touch with support. My guess is if you can prove it came that way, they'll sort it.
montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
They sent me a new phone brand spanking new. Guess I got lucky.
montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
Good thing I read this post. I have an issue with the headphone jack. I got an RMA, but they want to send me a refurbished pixel xl. I refused and asked if i could get a new one. Hopefully they do send me a new one because I will be traveling out of the country and i wont be able to do an RMA if i get a defective one. Good luck and try to get another RMA. That is not the way they should be sending them. Poor job on the person in charge of refurbishing those.
montrealguy said:
I just got a refurbished Pixel XL as an advance replacement from Google. The fingerprint sensor was all scratched up and the USB-C input was full of dust and dirt.
Is this what I should expect? Is this normal? I thought they refurbished them to new condition?
Click to expand...
Click to collapse
I got the same thing as you did. First device got burn-in and the sent a F'ed up refurbished! Icomplained in a nice way and got a brand new as well.
Then I OTAed (Jan patch) my new one which caused it literally to hard bricked to where no bootloader existed. Complained in a nice way again and just got a brand on new again yesterday.
In a nice way I demanded I did not want a refurbished one due to this issue happening.
Give it a go bro. Good luck .
I got what appears to have been a brand new device when I got warranty replacement on my Nexus 6p for battery issues no questions or begging whatsoever, I'd say ask nicely and most customer support people will get you what you want.
undermark5 said:
I got what appears to have been a brand new device when I got warranty replacement on my Nexus 6p for battery issues no questions or begging whatsoever, I'd say ask nicely and most customer support people will get you what you want.
Click to expand...
Click to collapse
Me too. Just last month. With two 6P's.
One was a 6P 32GB insurance replacement (smashed screen) and the other 6P, a 64GB, was a "just under the 1 year warranty deadline" replacement due to battery issues. Both were replaced with free overnight shipping with what appear to be factory fresh Pixel XL 128GB in sealed retail boxes with all the accessories.
received replacement with rattling vibrating motor. 3 weeks in this ordeal to get replacement on replacemtn, $1000 charge from google meanwhile. And that supposed to be their premium support with pixel line? what a joke? NOte 9 for me goign forward
Been wanting this phone for a while now, but it had the original seal + another one on top broken. Phone was still in the protection plastic thing. It was a preorder.
I'm from Europe and it came with a US charger and an adapter.
I've never had this happen to anything I ordered , the seller is quite reputable but as much as I'd love the phone I'm seriously considering returning it.
Would there be a reason for this? I know Samsung clearly states that if the seal is broken not to accept the phone.
Did the seller have photos of the actual phone and charger in, or out, of the box?
kboya said:
Did the seller have photos of the actual phone and charger in, or out, of the box?
Click to expand...
Click to collapse
The seller is a website which sells various electronics, not an individual seller,my bad for not being specific.
I would like to buy a Note 10 plus. Thought about buy a new tmobile variant on ebay off a seller that has 2k sales but have read you may get screwed as they may get locked out if reported stolen. Would it be possible to buy the Unlock variant and flash tmobil firmware on it? Been looking at some threads, it looks like it's possible but I dont know enough to be 100% and maybe someone can tell me. Maybe I'll buy a Amazon Renewed one and flash it if possible otherwise my only other option would be to spend 700 on Ebay and hope it's not a return or some other open box form.
Don't understand your problem...you want an unused/new phone from ebay?
I bought recently 2 note 10+ from ebay and both arrived safely and are working fine. Both came with their box and are about 1 year old. The 1st one is a black one and has some light screen burn on the lower part of the display only visible when watching a light image or video. Except for that it has good battery life and is cosmetically in very good condition.
The 2nd one I bought very cheap, came with both the display and rear glass cracked but in good working order. I replaced the display including the frame and rear glass. The display came with a new OEM battery. Its now a converted aura glow into a white one. Except for its main board, camera's etc its a new phone.
I bought the new display for the first one but then decided that the screen burn was not enough to replace that good working screen, I hardly notice it so the idea came to buy a damaged one and repair that one...Have not decided which one I keep. Maybe the misses will give up her note 9 and take one of the note 10's.
When buying of ebay look at the pictures, ask for a invoice and see how the seller replies to your questions. I bought many phones, computer, watches etc, all high dollar items and have never been disappointed. If its to good to be true walk away, nobody will give you presents in this society!
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.
llooks like you got a returned unit
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?
chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
blackhawk said:
The other question for you is if it fails again, what will Samsung do?
Click to expand...
Click to collapse
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
Click to expand...
Click to collapse
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
Click to expand...
Click to collapse
Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.
OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.
blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Click to expand...
Click to collapse
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
Click to expand...
Click to collapse
Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Click to expand...
Click to collapse
It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.
blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
Click to expand...
Click to collapse
Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.
jemfalor said:
llooks like you got a returned unit
Click to expand...
Click to collapse
No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.
fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
Click to expand...
Click to collapse
Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Click to expand...
Click to collapse
That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.