Please help - Sold OnePlus 3 on eBay - Buyer is stuck on "This device was reset"
Please help - Sold OnePlus 3 on eBay - Buyer is stuck on "This device was reset" even though I have reset/wiped the device.
What can i do to help them?
The device was sent on the latest OxygenOS.
Thank you so much in advance.
I believe you would need to login to the phone.
The bypass menu only comes up if you reset with either a screen lock active or a google account on the device when you reset.
I am sure when it first came out there was a way around messing with the keyboard or something, but I am unsure if this was patched or not?
this is a google security feature - you need to log into the phone.
best way to do this might be to have them log into the phone and immediately change your account passwords afterwards. not sure what else
byAidan said:
Please help - Sold OnePlus 3 on eBay - Buyer is stuck on "This device was reset" even though I have reset/wiped the device.
What can i do to help them?
The device was sent on the latest OxygenOS.
Thank you so much in advance.
Click to expand...
Click to collapse
Why don't you tell them to turn off the phone, power + volume down, select forgot password and wipe the device? That should be enough to get rid of all previous account data
Sent from my ONEPLUS A3000 using Tapatalk
Wipe the internal storage . Click thanks if helped
Harry Holloway said:
Wipe the internal storage . Click thanks if helped
Click to expand...
Click to collapse
Renosh said:
Why don't you tell them to turn off the phone, power + volume down, select forgot password and wipe the device? That should be enough to get rid of all previous account data
Click to expand...
Click to collapse
This system uses a special partition to "flag" the device as protected from factory resets. These will not work.
2x4 said:
this is a google security feature - you need to log into the phone.
best way to do this might be to have them log into the phone and immediately change your account passwords afterwards. not sure what else
Click to expand...
Click to collapse
I work retail and return phones every day; we NEED to remove the accounts before wiping the device, or else the only reasonable way after wiping the device is logging into the account. 2x4 is right.
ABotelho23 said:
This system uses a special partition to "flag" the device as protected from factory resets. These will not work.
I work retail and return phones every day; we NEED to remove the accounts before wiping the device, or else the only reasonable way after wiping the device is logging into the account. 2x4 is right.
Click to expand...
Click to collapse
Exactly the system, wipe the device by flashing Open Beta or unlock the bootloader and flash a custom ROM and wipe everything, reload stock recovery, wipe everything then sideload 4.1.6.
Working retail you can't play around with phones the same as I would with my own phone so you're dealing in a completely different environment.
There are options in place in case someone messes up its not unrecoverable
Sent from my ONEPLUS A3000 using Tapatalk
Renosh said:
Exactly the system, wipe the device by flashing Open Beta or unlock the bootloader and flash a custom ROM and wipe everything, reload stock recovery, wipe everything then sideload 4.1.6.
Working retail you can't play around with phones the same as I would with my own phone so you're dealing in a completely different environment.
There are options in place in case someone messes up its not unrecoverable
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
Will not be able to unlock the bootloader anymore, it needs to be enabled in the OS. If it's not already unlocked it's not going to be.
I also doubt flashing stock OOS would remove the FRP, that would kind of defeat the purpose of having FRP in the first place if you could just go to the OEM's website and flash something in 5 mins.
Why not simply use the unbrick tool? That should return the phone in a factory-like state.
Sent from my ONEPLUS A3003 using Tapatalk
1) Check this article to see if you can remotely remove the device from your end (never tried this myself): https://help.ting.com/hc/en-us/articles/205666168-Removing-Android-Activation-Lock
2) Assuming your account is not full of sensitive data, change your Google password temporarily and give it to the buyer (may be easier to call or live chat them if possible). Once they get in, change your password back. Not exactly safe, I probably wouldn't do this myself. If you do be sure to take caution- 2 step your account after, force log out all devices to your account.
3) Cough up the shipping cost to return the item and try to sell it again. Unfortunately you would have to pay the return fee + lose the original shipping fee.
TIP: Before selling a device, DO NOT factory reset it then box it up without turning it on. Factory reset, THEN test to be sure it goes to the home screen and working properly. You can then reset it again or sell it at the home screen after skipping the setup steps.
For reference to others reading this thread - always REMOVE your accounts BEFORE factory reset of your devices prior to selling to avoid this issue.
There are lots of ways to bypass this on YouTube. I actually did it yesterday. I had to unlock a tablet. If adb is enabled, it's piece of cake.
Related
Hello everyone,
Unfortunatly my work place requires phones to be "encrypted" in order to work with our google services, so before i buy this phone i would like to know if anyone
can confirm that the zenfone 2 has the option to "Device encryption" in its stock android rom?
Thank you in advance,
best regards!
jesperhla said:
Hello everyone,
Unfortunatly my work place requires phones to be "encrypted" in order to work with our google services, so before i buy this phone i would like to know if anyone
can confirm that the zenfone 2 has the option to "Device encryption" in its stock android rom?
Thank you in advance,
best regards!
Click to expand...
Click to collapse
It is not encrypted by default, but yes, it does support encryption.
alose said:
It is not encrypted by default, but yes, it does support encryption.
Click to expand...
Click to collapse
Thanks alot m8, Its all i needed to know
Last phone i bought (Huawei g750 - Honor 3x) didnt offer this, while i thought it was standard on all androids, so i had to try 5-6 different custom Roms before i found one rendering the option to do so
...That came with another price though
Again, thanks!
alose said:
It is not encrypted by default, but yes, it does support encryption.
Click to expand...
Click to collapse
I just received one of these and the first thing I did was set up my corporate email account which requires encryption. It told me to plug it in and rebooted and encrypted the storage, as normal. Now when it powers up it asks me for the PIN to unlock the storage. And then I just get a black screen when it's finished powering up. Nothing works except for holding the power button, which gives me a menu offering only 'Power Off' and 'Restart'.
I don't even know offhand how to reset it.
Press and hold the power button and vol up. release power after it vibrates, that should get you to the recovery mode and then you should be able to wipe the device. When i eneabled Encryption it ran through for a while then rebooted and came up fine.
yes it does.
seems to be hardware enabled as I see no hit in performance after encryption. It's in Settings Security
A firend of mine gave me a Nokia N1 tablet.
I I immediately wiped data factory reset.
When i turend it on, it asked me for the old google account and my friend forgot it.
It says "this device was reset to continue sign in with a google account previously synced".
I just tried with some tricks to bypass it, like turning off the modem while software verification. I'm stuck at the lockscreeen but i can access into folders by using PC.
How can i bypass it? Can i Just flash the original firmware to bypass it?
If yes, how do i flash the original firmware?
Thank you all!
J_Galaxy said:
A firend of mine gave me a Nokia N1 tablet.
I I immediately wiped data factory reset.
When i turend it on, it asked me for the old google account and my friend forgot it.
It says "this device was reset to continue sign in with a google account previously synced".
I just tried with some tricks to bypass it, like turning off the modem while software verification. I'm stuck at the lockscreeen but i can access into folders by using PC.
How can i bypass it? Can i Just flash the original firmware to bypass it?
If yes, how do i flash the original firmware?
Thank you all!
Click to expand...
Click to collapse
Do you by chance have the original firmware and which model is it the chinese or the taiwanese?
defendos said:
Do you by chance have the original firmware and which model is it the chinese or the taiwanese?
Click to expand...
Click to collapse
Before all, thank you for your interest
No, i don't.
I don't know which model is, honestly i never used it.
I still have the box so i can post some photos where you can find infos:
(my bad, i'm a new user here so i can't post links)
Well here are the specs:
MODEL NAME: N1
MODEL N.O: N1S
SYSTEM: ANDROID 5.0
MEMORY: 2GB
CPU: INTEL MOOREFILED QUAD CORE 2.3Gzh 64Bit
+ lot of things in chinese +
J_Galaxy said:
Before all, thank you for your interest
No, i don't.
I don't know which model is, honestly i never used it.
I still have the box so i can post some photos where you can find infos:
(my bad, i'm a new user here so i can't post links)
Well here are the specs:
MODEL NAME: N1
MODEL N.O: N1S
SYSTEM: ANDROID 5.0
MEMORY: 2GB
CPU: INTEL MOOREFILED QUAD CORE 2.3Gzh 64Bit
+ lot of things in chinese +
Click to expand...
Click to collapse
I suggest you install the temporary cwm recovery and after you booted to it, go to the wipe menu and select factory reset/wipe this will bring the nokia back to the factory settings completly without keeping the google sync options (might as well do cache wipe also just in case)
defendos said:
I suggest you install the temporary cwm recovery and after you booted to it, go to the wipe menu and select factory reset/wipe this will bring the nokia back to the factory settings completly without keeping the google sync options (might as well do cache wipe also just in case)
Click to expand...
Click to collapse
How can i install cwm? i don't even know if the firmware is chinese or tw..
I can't use the tablet so the only way i have is via PC or paste the file to flash it in the tablet.
P.s I see a lot of people trying to bypass this but with no results, are you sure that via cwm i can do it?
Ty again!
J_Galaxy said:
How can i install cwm? i don't even know if the firmware is chinese or tw..
I can't use the tablet so the only way i have is via PC or paste the file to flash it in the tablet.
P.s I see a lot of people trying to bypass this but with no results, are you sure that via cwm i can do it?
Ty again!
Click to expand...
Click to collapse
Sorry for the late reaction.
I suggest you follow the steps in this link: http://forum.xda-developers.com/nokia-n1/help/nokia-n1-root-t3125771
Until step 7, if all is good you're in the CWM recovery menu, in here select the option wipe, then select the option wipe/factory reset (this will reset the tablet to it's factory state), you will lose your personal files but not your system files (be sure not to wipe the system or data apart, as this will break your tablet/system).
If you have more problems please say so, im glad to be helping.
defendos said:
Sorry for the late reaction.
I suggest you follow the steps in this link: http://forum.xda-developers.com/nokia-n1/help/nokia-n1-root-t3125771
Until step 7, if all is good you're in the CWM recovery menu, in here select the option wipe, then select the option wipe/factory reset (this will reset the tablet to it's factory state), you will lose your personal files but not your system files (be sure not to wipe the system or data apart, as this will break your tablet/system).
If you have more problems please say so, im glad to be helping.
Click to expand...
Click to collapse
Thank you again for your interest.
I tried to do it but it tells me "Fail(Command not allowed in this device state)
It's probably because i have Debug USB Off, i think.
Look:
http://www.mediafire.com/view/49okytxclk2l47v/Screenshot (112).png
Hello,
I have a potentially suspicious zenfone 2 (550ML/Z008D), and would like to completely erase it from zero.
As I heard, some "hacks" bypass any data wipe under recovery mode, make it harder to erase.
I heard that TWRP will do the job, is this the case?
My situation is a bit complicated, because i don't know anything about android until now.
Hi would like :
-Save my actual "user" data's (apps, preferences)
-Erase completely the phone, meaning that if there is a hack it will be erased
-Re-install android 6.0
-Re "lock" it, make it harder to "unlock" if any people have access to it (maybe bootloader have to be relocked, if an unlock is necessary for this process).
Any help would be really appreciated!
Thanks a lot community
cmrnmrs said:
Hello,
I have a potentially suspicious zenfone 2 (550ML/Z008D), and would like to completely erase it from zero.
As I heard, some "hacks" bypass any data wipe under recovery mode, make it harder to erase.
I heard that TWRP will do the job, is this the case?
My situation is a bit complicated, because i don't know anything about android until now.
Hi would like :
-Save my actual "user" data's (apps, preferences)
-Erase completely the phone, meaning that if there is a hack it will be erased
-Re-install android 6.0
-Re "lock" it, make it harder to "unlock" if any people have access to it (maybe bootloader have to be relocked, if an unlock is necessary for this process).
Any help would be really appreciated!
Thanks a lot community
Click to expand...
Click to collapse
Why not try resetting to factory? I guess that will do...
Sent from my Zenfone Max using Tapatalk
St Sinned said:
Why not try resetting to factory? I guess that will do...
Sent from my Zenfone Max using Tapatalk
Click to expand...
Click to collapse
I did a data wipe but a lot of spy hack bypass easily any data wipe. people told twrp would do the job, but i don't really know how i suppose to do it with twrp..
cmrnmrs said:
I did a data wipe but a lot of spy hack bypass easily any data wipe. people told twrp would do the job, but i don't really know how i suppose to do it with twrp..
Click to expand...
Click to collapse
You have a suspicious device ?
In what way ?
St Sinned said:
Why not try resetting to factory? I guess that will do...
Sent from my Zenfone Max using Tapatalk
Click to expand...
Click to collapse
timbernot said:
You have a suspicious device ?
In what way ?
Click to expand...
Click to collapse
The device was the one of my company. It's ok I keep it, but I'll work for the concurrent, so I guess it will be wise to do a real reset of the phone. I just want to get out of troubles. And I need your help.
Go to recovery and factory reset it your phone will be new even if u try TWRP it will do the same only thing is u can select what partition u want to wipe in TWRP....And I don't get what spy's hack bypass u are talking about....Once your device is factory reset nothing can be recovered...
cmrnmrs said:
The device was the one of my company. It's ok I keep it, but I'll work for the concurrent, so I guess it will be wise to do a real reset of the phone. I just want to get out of troubles. And I need your help.
Click to expand...
Click to collapse
Dont do a factory reset in settings if you now have TWRP
Only factory reset in settings if you have stock ASUS recovery .
What are these `troubles you speak about` ???
timbernot said:
Dont do a factory reset in settings if you now have TWRP
Only factory reset in settings if you have stock ASUS recovery .
What are these `troubles you speak about` ???
Click to expand...
Click to collapse
i don't have twrp. simple. i want to erase the memory for truth, i know a lot of spying apps can stay even with factry reset (recovery mode and wipe data).
i did not installed twrp yet. but someone on reddit told me it will allow me to erase the memory better than with recovery mode.
troubles it's, if my company "spied" me and continue to do while i work at the concurrent, they can access to private informations. that would be really bad.
cmrnmrs said:
i don't have twrp. simple. i want to erase the memory for truth, i know a lot of spying apps can stay even with factry reset (recovery mode and wipe data).
i did not installed twrp yet. but someone on reddit told me it will allow me to erase the memory better than with recovery mode.
troubles it's, if my company "spied" me and continue to do while i work at the concurrent, they can access to private informations. that would be really bad.
Click to expand...
Click to collapse
Your company cannot put anything on your phone what will survive a factory reset
Unless , they are hackers colluding with ASUS
Do a factory reset , when setting up again after bypass internet set up...click on app drawer and disable all and even uninstall the junk before going online.
What date of build is it , what build is it in settings ?
timbernot said:
Your company cannot put anything on your phone what will survive a factory reset
Unless , they are hackers colluding with ASUS
Do a factory reset , when setting up again after bypass internet set up...click on app drawer and disable all and even uninstall the junk before going online.
What date of build is it , what build is it in settings ?
Click to expand...
Click to collapse
i updated to android 6 with adb.
but you are wrong, there's ton of guide on the web to how to set up a spy in an android phone that will not be bypassed by data wipe on recovery mode.
somehow there's some space to put anything you want.
i'm just looking to erase that
cmrnmrs said:
i updated to android 6 with adb.
but you are wrong, there's ton of guide on the web to how to set up a spy in an android phone that will not be bypassed by data wipe on recovery mode.
somehow there's some space to put anything you want.
i'm just looking to erase that
Click to expand...
Click to collapse
Personally , I think you are being rather paranoid
Although , the Google chrome app that comes installed give me a bit of grief in the past ..so disabled that...in stock...
You can dump stock , go with the new lineageOS ...trouble is , unless your company are hackers ...or you are being monitored, nothing can stop them from doing so
Im looking for advice as my brothers LG G4 is no longer working. My brother passed away in May of this year and no one is aware of the draw pattern to unlock the phone. I attempted to use an online tool called Dr.Fone to take the passcode off, however this didnt work. The firmware update screen froze and nothing would move so i removed the battery to restart it. On restarting it, the screen began to change colour and the touchscreen wouldnt work, although it takes you to the draw pattern screen. Im at a loss with what to do, as I cant loose the data on the phone and a hard reset isnt an option. If theres an suggestions id be grateful.
You cant do anything then. Android isnt as stupid as it used to be
Scobie93 said:
Im looking for advice as my brothers LG G4 is no longer working. My brother passed away in May of this year and no one is aware of the draw pattern to unlock the phone. I attempted to use an online tool called Dr.Fone to take the passcode off, however this didnt work. The firmware update screen froze and nothing would move so i removed the battery to restart it. On restarting it, the screen began to change colour and the touchscreen wouldnt work, although it takes you to the draw pattern screen. Im at a loss with what to do, as I cant loose the data on the phone and a hard reset isnt an option. If theres an suggestions id be grateful.
Click to expand...
Click to collapse
Backing up your data can be done with DLM backup (check my sig)!
Removing the screen lock is possible in TWRP if you have it.. If not its maybe possible in download mode but this requires Linux or best FWUL (check my sig) as here all tools needed already included!
Depending on what you have i can share details but first i need to know :
Do you have TWRP and so your device is unlocked?
Do you have Linux AND do you have the knowledge to use it? If you can't answer BOTH with "yes" download FWUL first.
sfX
Il be honest that i have absolutely no idea what they are. Im not technically savvy when it comes to phones and things of the sort.
As far as i can explain, the touchscreen wont work and anytime you press the home button the screen lights up, but you cant actually use it. Im not sure if the term bricked applies as it sounds potentially along those lines?
Id probably need a step by step to sort it without getting to the point of being unable to salvage it.
steadfasterX said:
Backing up your data can be done with DLM backup (check my sig)!
Removing the screen lock is possible in TWRP if you have it.. If not its maybe possible in download mode but this requires Linux or best FWUL (check my sig) as here all tools needed already included!
Depending on what you have i can share details but first i need to know :
Do you have TWRP and so your device is unlocked?
Do you have Linux AND do you have the knowledge to use it? If you can't answer BOTH with "yes" download FWUL first.
sfX
Click to expand...
Click to collapse
With your DLM back up, i could transfer all the data onto a USB, wipe the phone then reapply it all? Would that be a possibilty?
Scobie93 said:
With your DLM back up, i could transfer all the data onto a USB, wipe the phone then reapply it all? Would that be a possibilty?
Click to expand...
Click to collapse
In theory yes. It depends on the firmware and device model if it works or not.. Some firmwares are more locked down then others but for 8 of 10 it works.
Sent from my LG-H815 using XDA Labs
steadfasterX said:
In theory yes. It depends on the firmware and device model if it works or not.. Some firmwares are more locked down then others but for 8 of 10 it works.
Sent from my LG-H815 using XDA Labs
Click to expand...
Click to collapse
The model of the phone is a LG-H815, however im unsure of the firmware.
Scobie93 said:
The model of the phone is a LG-H815, however im unsure of the firmware.
Click to expand...
Click to collapse
Your chances are good then. What I meant was you have to try as there are no guarantees...
Sent from my LG-H815 using XDA Labs
I have the unlocked Pixel 3a XL and would like to encrypt the phone. As far as I have been able to tell, that is not possible with the standard ROM and I would have to wait for another ROM? I do prefer LineageOS since previous phones. Of course, I would also then need to install TWRP which would also need to handle encrypted partitions.
The stock ROM supports encryption, which is typically enabled by default. You can check that it's enabled here:
Settings > Security & Location > Advanced > Encryption & Credentials
hendusoone said:
The stock ROM supports encryption, which is typically enabled by default. You can check that it's enabled here:
Settings > Security & Location > Advanced > Encryption & Credentials
Click to expand...
Click to collapse
I did see that but since I do not enter a passphrase when I turn on the phone I am not sure what exactly, if anything, is encrypted?? The PIN on the lock-screen does not count, of course.
That's normal. Everything is still encrypted/inaccessible until you enter your PIN or password. It's a feature called direct boot that was added in 7.0. https://developer.android.com/training/articles/direct-boot
hendusoone said:
That's normal. Everything is still encrypted/inaccessible until you enter your PIN or password. It's a feature called direct boot that was added in 7.0. https://developer.android.com/training/articles/direct-boot
Click to expand...
Click to collapse
I looked at that quickly but it does not seem equivalent to encrypting the entire partition which is what I am looking for.
In that case, you'll need to wait for a rom that supports full disk encryption.
hendusoone said:
In that case, you'll need to wait for a rom that supports full disk encryption.
Click to expand...
Click to collapse
Thank you, that is what I surmised. Waiting for LOS and TWRP and for them to support partition encryption.
I am concerned now after reading this. I factory reset a phone that did not have a pin or any lock screen at all. I need to return it and cancel lease since I bought a new 3a with unlocked bootloader.
Is the data recoverable? If so, can I make a pin and do another factory reset and would that be sufficient for privacy? I have all my passwords on Roboform.
Holysmoke99 said:
I am concerned now after reading this. I factory reset a phone that did not have a pin or any lock screen at all. I need to return it and cancel lease since I bought a new 3a with unlocked bootloader.
Is the data recoverable? If so, can I make a pin and do another factory reset and would that be sufficient for privacy? I have all my passwords on Roboform.
Click to expand...
Click to collapse
If you removed your Google account before resetting you're safe. If you did not then log back in, delete your account from the device and factory reset again. I doubt anyone really cares if you are returning it to a carrier. If you are sending it back to a third party I'd be a little more careful.
The dirty trick is to remove your account, leave password on it, the reset from recovery. That will trigger a full wipe.
hga89 said:
I did see that but since I do not enter a passphrase when I turn on the phone I am not sure what exactly, if anything, is encrypted?? The PIN on the lock-screen does not count, of course.
Click to expand...
Click to collapse
Edit: I guess things have change with device encrypted vs credential encrypted.
hga89 said:
I did see that but since I do not enter a passphrase when I turn on the phone I am not sure what exactly, if anything, is encrypted?? The PIN on the lock-screen does not count, of course.
Click to expand...
Click to collapse
There used to be a way to force a pin on startup before boot. Is that option gone? Haven't used it in years since it was such a pain.
gee one said:
Edit: I guess things have change with device encrypted vs credential encrypted.
Click to expand...
Click to collapse
I am not sure anything changed, encrypting partitions have always been the best - and only real - way of protecting your device. The PINs etc. are eye candy.
hga89 said:
I am not sure anything changed, encrypting partitions have always been the best - and only real - way of protecting your device. The PINs etc. are eye candy.
Click to expand...
Click to collapse
You put on a pin, use the fingerprint scanner for bank accounts, good passwords, what else can you do? A thief will go for the person that has none of these, there are many devices for them to choose from.
If you are that concerned then keep the information off the device. No one wants your stuff as much as you think they do. If I have to encrypt my phone I might as well leave it home or use a pen and paper.
bobby janow said:
You put on a pin, use the fingerprint scanner for bank accounts, good passwords, what else can you do? A thief will go for the person that has none of these, there are many devices for them to choose from.
If you are that concerned then keep the information off the device. No one wants your stuff as much as you think they do. If I have to encrypt my phone I might as well leave it home or use a pen and paper.
Click to expand...
Click to collapse
Our needs and concerns are obviously different. I think it is clear that encryption is recommended by knowledgeable people.
hga89 said:
Our needs and concerns are obviously different. I think it is clear that encryption is recommended by knowledgeable people.
Click to expand...
Click to collapse
Obviously. But I'm sure you can find a company and device that suits your needs.