Network 4G, E okay, but no 3G.. - G4 Q&A, Help & Troubleshooting

Hi,
Anyone have any ideas on what the issue may be with my UK (EE) G4 ?
H815
Android 6.0(MM)
SW vers V20b-2340-30
Baseband Version - MPSS.BO.2.5.c3-00101-M8992FAAANAZM-1.31581.1
I get 4G no problem and 'E' (not sure about others) but cannot get 3G.
I think 4G is 2100 and 3G is 1800... would these be different chips in mobile so it's a hardware or aerial issue?
I've tried setting it to .2G/3G only' in normal Settings - and I get no signal.
I've also been in the test/etc menu [ accessed via *#LGMENU#*815# ]
. field test / mobile settings / Network Mode - and that's set to AUTOMATIC
. field test / mobile settings / RAT Selection - and that's set to GSM/WCDMA/LTE auto
Anything else I can look at / modify (of course mobile out of warranty a few weeks ago!)
I could try a factory reset it I have to or I could just blow the old EE -F/W and forget about it..
Just wondered if there was anything else I can look at/change quickly.
HISTORY:
I used to use wifi calling (EE signal at home non-existent) but after getting motherboard replaced (boot loop issue), I ended up with the 'standard' FW which doesn't have EE-Wifi extension.
As a result EE sent me an extender which doesn't work with my mobile as it's 3G specific(?).
My son can get calls through that so I know it's my phone that's at fault (in fact EE examined the log for my calls and said they can't see any recent use of 2G or 3G on my mobile at all).

kevcal said:
Hi,
Anyone have any ideas on what the issue may be with my UK (EE) G4 ?
H815
Android 6.0(MM)
SW vers V20b-2340-30
Baseband Version - MPSS.BO.2.5.c3-00101-M8992FAAANAZM-1.31581.1
I get 4G no problem and 'E' (not sure about others) but cannot get 3G.
I think 4G is 2100 and 3G is 1800... would these be different chips in mobile so it's a hardware or aerial issue?
I've tried setting it to .2G/3G only' in normal Settings - and I get no signal.
I've also been in the test/etc menu [ accessed via *#LGMENU#*815# ]
. field test / mobile settings / Network Mode - and that's set to AUTOMATIC
. field test / mobile settings / RAT Selection - and that's set to GSM/WCDMA/LTE auto
Anything else I can look at / modify (of course mobile out of warranty a few weeks ago!)
I could try a factory reset it I have to or I could just blow the old EE -F/W and forget about it..
Just wondered if there was anything else I can look at/change quickly.
HISTORY:
I used to use wifi calling (EE signal at home non-existent) but after getting motherboard replaced (boot loop issue), I ended up with the 'standard' FW which doesn't have EE-Wifi extension.
As a result EE sent me an extender which doesn't work with my mobile as it's 3G specific(?).
My son can get calls through that so I know it's my phone that's at fault (in fact EE examined the log for my calls and said they can't see any recent use of 2G or 3G on my mobile at all).
Click to expand...
Click to collapse
the biggest thing I tell people to look for is what ever carrier you are on make sure all the carriers bands support 2g 3g and 4g of device A lot of times this is a major cause. Of said issue. I run into this a lot using Verizons devices on AT&T

Well it used to work...
Maybe I'll do a complete factory reset to see if any software's affecting it...

kevcal said:
Well it used to work...
Maybe I'll do a complete factory reset to see if any software's affecting it...
Click to expand...
Click to collapse
That didn't make any difference..
Still stuck with no 3g or 2g access.
Guess from the lack of responses that it's likely to be a hardware fault..

..

the shield that covers SOC seems to be culprit for me, when I reseated that thing I was able to get some 3g connection compared to nothing.

Thanks, worth looking at

Either you changed your modem, or your provider is no longer using 3g
My provider is dropping 3g in certain areas in favour of 4g....so I'm not able to go back to 3g if the area already has 4g
Might not be answer your are looking for
But that's my 2 cents

Moved to Nougat and updated modem, no improvement. I Swapped networks (tried 3) and all the same problem so guess a hardware issue..
Just bought V30 so G4 will be my backup, so will live with it I guess.
Thanks for the ideas everyone.

Related

WCDMA / GSM auto problem

Hello Guys,
I'm experiencing a problem with my Froyo Desire for probably a week now.
The thing is that in certain areas my Phone can not receive calls / sms or such. In other words "GSM services" dont work. 3g though works fine (stable, strong and fast connection) My Provider is T-Mobile.
After quite a lot of testing I was able to isolate the error:
When WCDMA / GSM is chosen by the phone automatically it seems to me as if it didnt switch "back" to register with my provider via GSM when i want to make a call or if someone wants to call me.
When i switch to "GSM only" manually everything works fine but i have no 3g of course.
I also experience this problem only in certain areas. I live in an area where there is really strong HSDPA available (up to 7mbit\s). When i go to other places of my city i still get HSDPA (not as strong) but calls / sms still work.
The last paragraph may be of no importance, i don know.. probably it helps..
I have googled quite much about this problem and also found a few persons experiencing the same issue but nobody was able to come up with a solution.
I would be very thankful if someone could try to figure this out.
schnip
push______
Hi Guys,
... exactly the same problem here!
- same device
- t-mobile germany
- problem exists only in specific cells
ideas or solutions welcome
LordKnut.
gsm only Desire?
I'm having a nightmare with 3g 2g connectivity on my Desire on the three network whilst at home. If I could manually select gsm only this would be fine as I could still call and text and use wi-fi. Unfortunately my options are gsm/wcdpa (or whatever) auto or the 3g only.
can someone please advise if it is possible to select gsm only and if so, how?
many thanks
Can someone please advise me how if possible, to set the desire to gsm only?
VKeane said:
Can someone please advise me how if possible, to set the desire to gsm only?
Click to expand...
Click to collapse
Wireless and network-Mobile network- should be here somewhere.
Thanks, but there is no option for gsm only. It's wcdma only or gsm/wcdma auto. there has to be a way around this.
Similar problem, different version
I've experienced similar problem.
In some area, I can get steady grps signal when I switched GSM only on; but when I switched WCDMA/GSM on, I could get no data connection at all.
I'm using China Unicom's mobile service.
Solution
Hi there,
I've the same issue and I fix it allowing the option GSM/WCDMA Auto in the configuration menu.
Then enter the following code *#*#4636#*#*, select "phone Information" and set preferred network type, set "GSM car (PRL)".
Sorry about my bad english.

Desire low to no signal at home

Hi guys/gals,
HTC Desire A8183 nextG Telstra bought outright.
All works fine with as supplied 2.2
The biggest headache is phone signal strength ... at home usually ...
0 bar = 109-113dBm / 0-2asu
1 bar = 107dBM / 3asu
3 bar = 97dBM / 8asu
At work ...
4 bars = 51-61dBM / 23-31asu
This is with Telstra nextG sim in, at the moment I'm using Amaysim (Optus) and it's the same maybe a little worse.
Sometimes when you first activate the screen there's no bars then 4 then 3-2-1-0 again, with Amaysim you get broken conversation and occasional resend txt messages and telstra most times conversation was ok and no resend txt's.
I'v seen you can change radio ?! to help with signal strength ... or would it be better to root the phone and use ???? program, as mentioned it all work as I need except signal so not looking for better battery or features just get a better signal.
Side note are the program's used to root the phone only run on Windoze ?
I use Intel iMac
Thks Greg
To change the radio, you must be ROOTED.
Unrevoked works on Mac, as well. Download it from here.
BTW, are you getting a good signal at home with other phones with the same SIM Card?
You may also try set this:
Some users experience longer battery life, if they switch from WCDMA preferred to GSM auto (PRL) - mostly in areas of bad reception.
To do this enter the Secret menu on the phone (*#*#4636#*#*), hit Phone information and set it under "Set preffered network type".
Click to expand...
Click to collapse
Thks nagypapi,
Yeah LG U990 same problem on 3, Telstra nextG and Amaysim sim's.
WCDMA only, GSM only, GSM/WCDMA auto ... there the only choices in "preferred network mode" this is available in menu on 2.2 with going into the secret vault.
GSM only shows better signal bars but is worse in a call, I leave it on GSM/WCDMA auto.
I see there is more option in the vault might try them.
Is there any program that you would suggest that's ezy without to many problems as mentioned all the function in 2.2 are fine for me just need to get better signal.
Thks Greg
What is your current Radio (Baseband version number)?
Baseband version # 32.48.00.32U_5.11.05.14
Greg
Okay, so there is newer version, which I am using. The good news is, that the new radio is more battery efficient. The bad news - reception remained the same.
Bottom line, installing it won't get rid of your problem.
You need an antenna to boost your signal at home - because you've said, that you have problems with all of your phones.
Found some sites, take a look around:
http://cellphoneboosterstore.com/
http://www.alternativewireless.com/cellular-antennas/improving-cell-phone-reception/antennaadvice.html
Thks again nagypapi for all you help and the links ...
I'v emailed telstra's customer service to ask if they would refund my money on the phone it's there own nextg branded phone on there network doesn't work,
there coverage map shows I should get full service, not holding my breath but feel like a bit of sh!t stirring is in order.
Greg
I hate to burst your bubble, but for starters, I doubt your phone is defective. Secondly, a coverage map means nothing. If you're in a valley for example and the towers are on the other side of the hills, you're gonna get bad reception.
I agree in some ways that a newer radio might help things. But ultimately your phone can only receive a decent signal strength if the coverage in that area is of that strength.
Perhaps go with one of those signal boosters.

Can not connect to 4G/3G.

Hello there, I'm in need of your help again.
My SGH-M919 has a problem, it cannot connect to 3G/LTE (Not even EDGE). My carrier uses the 850 mHz band for GSM and 1900 mHz for UMTS, so the phone should be able to use them. The thing is, it doesn't. It only connects to GPRS and the signal is very erratic and weak (Usually 2-3 bars). Sometimes I get SMSs from my carrier saying that I missed like 5 calls when my phone never rang once. I live in a zone with good 3G coverage, so it's not the signal.
I'm currently rooted on Android 4.4.4 (NH7). I already tried selecting "1900 WCDMA" in the *#2263# service menu but that only causes the phone to lose all the signal (And it's a problem to change it back, without signal the service menu doesn't work and I cannot change the Network Mode in Settings).
I've tried to select "WCDMA only" mode before, but my signal just goes to zero (The circle with the slash) before changing back to "LTE/WCDMA/GSM (Auto connect)" automatically.
I also cannot use the Network Operators option. Using "Search now" makes it search for a few seconds before showing the message "Error while searching for networks". The "Select automatically" one shows the message "Unable to connect. Try later" and then connects back to my carrier (Movistar)
My APNs are configured (They did it themselves when I inserted the SIM, but I've configured them manually before). The SIM card works, I tried it in another phone and it got 3G immediately, I also tried another SIM card on the GS4, but the result was the same. Someone told me to upgrade to the latest firmware (NK2) while someone else told me to flash the MDL modem. (Is that even possible? I read something about KNOX blocking all downgrades after 4.3).
Since I couldn't find any direct solution to the problem, I'm recurring to you.
Thanks.
P.S: I didn't change the LTE Band Preference option in the Service Menu because the last time someone messed with it, my IMEI/Baseband went completely nuts, I thought the EFS got corrupted, but they magically appeared everytime I enabled the Airplane Mode (So I was able to select Automatic in the ServiceMenu and they got fixed). Also, I don't live in a LTE area although once during a very strong thunderstorm, I got 4G for a few minutes before going back to G).
*bump*
Any ideas?
Did you put a check mark in data roaming?
Shortbus-Driver said:
Did you put a check mark in data roaming?
Click to expand...
Click to collapse
I've tried with and without it, it doesn't make a difference anyway.
Does it show you have an ìmei # other than all zeros?
Don't post it just a yes or no.
Shortbus-Driver said:
Does it show you have an ìmei # other than all zeros?
Don't post it just a yes or no.
Click to expand...
Click to collapse
My IMEI is fine, the phone connects to the carrier network but it stays on GPRS (and the signal is always dropping)
Update to full NK2 firmware and see if that will fix it
serio22 said:
Update to full NK2 firmware and see if that will fix it
Click to expand...
Click to collapse
I'll try that later. Will I have to re-root and re-install TWRP after flashing NK2?
I have a similar problem with my M919 on the Tmobile network. Using the *#2263# menu I can not get mine to work on WCDMA (4G) either. I can chose GSM /LTE only and my phone works normally but no 4G signal. If I chose WCDMA I get no signal. I can see it trying to connect and immediately dropping the signal. If I choose any option with WCDMA included it has erratic signal and will lose the signal most of the time when I try to make a call. So basically I have the choices of GSM only or GSM/LTE only. Before I discovered the secret menu I was stuck with GSM only in the phone's settings. This has been going on for months. Tmobile changed my SIM card and it didn't help. I've rooted and unrooted my phone (using autoroot) and even tried different modems (even worse signals) and now am back to stock rooted NK2 firmware and modem. I have given up and decided to get another phone (not an S4). My wife's S3 gets great 4G signals in the same location by the way. I wonder if anyone knows why our phones can't use 4G. I am beginning to think it's a hardware problem but I'm way out of warranty on mine.

Can't place or receive calls; LTE data and SMS works fine

Hey guys, just unwrapped my new N5x and popped in my sim card. Yet for some reason I can't make or receive any calls!
Calls to me go straight to voicemail, and when making an outgoing call it either immediately says call ended or after a while says network unavailable.
The strange thing is that the entire time I'm connected to LTE (full bars) and data works fine (I can use chrome), and I can even send and receive SMS!
It's been like this straight out of the box. I reset the network settings, then factory reset the device, then upgraded to 6.0.1, rinsed and repeated with no luck.
Probably related: I tried setting the phone from LTE preferred to 3G or 2G but it still says connected to LTE. Even did it manually from the *#*#4636#*#* and nothing changed.
I'm using HOT Mobile in Israel and the American version of the phone. All bands are here are supported.
Any thoughts on how to proceed?
Do US specifc models of phones normally work fine in Israel?
I know I had these symptoms when I managed to accidentally swap my UK model to use USA bands. Only potential difference is that I don't think SMS worked for me.
If someone more knowledgeable knows where the "Network settings reset" pulls values from and to, that might help.
Or which partition holds the data that makes a US phone a US version and an EU phone an EU version (assuming it isn't hardware), we could potentially flash stuff.
Yeah they do. I have a friend with a 5x and his phone is working fine. :/
Check your apn settings, re add them again to test.
Maybe your network do not support lte calls, try it on 3g. This was my solution even thought my network supported volte and worked on s6 but not on my 5x.
I see you tried the 3g option, my problem was another app causing the conflict between lte and 3g. Able to source for another spare sim to try?
I deleted the apn settings - no luck. tried 2 different service providers and same results with both
I havnt installed anything yet and wiped the phone to be sure. Could a stock app be causing the conflict? How can I check?
did you try having your friend put his sim in your phone and yours in his to see if it works?
Yep - he's on the same service provider that I am. Didn't work. Also tried a Sim card from a different service provider.
Here is a solution if you still need it http://forum.xda-developers.com/showpost.php?p=64023143&postcount=10

Problem 4G+ Galaxy note 10+ (SM-N975F)

Hello everyone, first of all I would like to apologize because I am French and I don't speak English very well, but I think you are my last hope for the trouble I am currently experiencing.
I own a Samsung Galaxy Note 10+ (SM-N975F) with a Rom Surcouche Operator Bouygues Telecom :
- N975FXXU4CTE9/N975FBOG4CTE9/N975FXXU4CTE9
I wanted to remove my Bouygues Telecom Rom Operator to install a Samsung Rom Stock without any overlayer operator. The operation is well finished so I am now on the Samsung Rom Stock:
- N975FXXS6DTI5/N975FOXM6DDTH7/N975FXXS6DTI5
Except that since this change of Rom I have almost no more 4G+ where I live knowing that before I was always in 4G+ So I would like to know why just by having changed the Rom I lost my 4G+. ( Worries which lasts since September 21st, 2020 ) I wanted to go back but I passed from a bootloader 4 to a bootloader 6
Knowing that I'm with the Free operator, I tested my Free SIM card in my wife's Samsung, I'm getting 4G+ so the problem is not my SIM card, I also sent my phone to Samsung, the phone has no hardware anomaly so it's from the change of Rom, I tried to reinstall the same problem, I also made the wipe I tried everything ...
I also have at home a 4G+ router with a 4G+ plan with the operator Free and I am in 4G+ at full speed ...
I hope to get some help from you because on the French forums I don't have a single answer ... Thanks in advance for your help and sorry again for my english
Test the internet speed on both phones using your sim's data plan with speedtest. If the speed is the same in both then the problem of the 4G indicator is only aesthetic.
Hello bigcalvin, unfortunately I have tested but the speed is not the same at all in 4G+ I go up to 235Mb/s while in H+ I go up to 3Mb/s so there is no problem with the 4G indicator
thominekevin76000 said:
Hello bigcalvin, unfortunately I have tested but the speed is not the same at all in 4G+ I go up to 235Mb/s while in H+ I go up to 3Mb/s so there is no problem with the 4G indicator
Click to expand...
Click to collapse
Have you tried in different areas? What it seems like, is that the stock Samsung ROM is not compatible with your carrier. With system on a chip (SoC), carriers can turn off bands that they don't need, or as a means of locking you into their network.
Sent from my SM-N976V using Tapatalk
Honestly I'm not going to lie to you I've tried everything I've tried a Bouygues télécom rom (bog) a SFR rom (sfr) a France télécom rom (ftm) and a Samsung stock France rom (xef) with my old Bouygues télécom rom (bog) bootloader 4 I always get the 4G+ since I changed my rom and I switched to bootloader 6 I never get the 4G/4G+ again and I sometimes get the 4G+ logos but there are 10 seconds left and then switch to the H+. ..
Hello, sorry for the double post but I don't know where to find help you wouldn't have a solution to my problem? Thanks in advance
I don't understand anything anymore on this phone knowing that my wife and at free and I can receive the 4g very well. I have a 4g router, I can receive the 4g free and my phone since the update doesn't receive anything anymore, I have to go out of my house and walk a good 100 meters to hope to receive the 4g whereas I didn't have this problem before I made the really strange update...
No one would have a solution to give me or manipulation to do I take all the information.
Try a "reset network settings" if you haven't already.
Clear the system cache on the boot menu; it never hurts to do so.
Hi, thank you for your answer unfortunately I have already reset the network settings I have also done the factory settings system cache also reinstallation of a new rom I had to do it about twenty times but still nothing :/
thominekevin76000 said:
Hi, thank you for your answer unfortunately I have already reset the network settings I have also done the factory settings system cache also reinstallation of a new rom I had to do it about twenty times but still nothing :/
Click to expand...
Click to collapse
Yeah pretty basic stuff... that's all I got
Most likely a settings issue but you probably know more than myself at this point to troubleshoot this problem.
Try doing Google searches and view the results for other Samsung phone models and years.
Most times I can find a solution like this or trip over it as an indirect result while searching.
Some of the Samsung software issues have been around for years...
I've already searched everything on google I'm French I've searched on English forums and everything but I can't find anything at all.
I am in France with the mobile operator "Free" which uses the frequencies 700mhz/1800mhz/2600mhz I would like to know if there is a possibility on this phone to choose the frequency that I want one by one I have the impression that it is my 700mhz frequency that has a problem on my phone :/
By using the free App 'Shortcut Master (Lite) from Google Play, you can get access to the Network Settings. In there you can make Band Selection, allowing you to test network connections and performance per band (=frequency) or combinations of bands.
See following thread: https://forum.xda-developers.com/ga...guide-hidden-network-settings-exynos-t3995501
Hope this helps!
Hello OnnoJ, unfortunately I have already tested with this application so it doesn't work. However I compared everything with my wife's phone a Samsung so I have exactly the same settings as on her phone ...
I have to go out of my house and walk a good 200 meters to hope to get 4G, however I specify that before I made this famous update I was always in 4G at home inside and outside of the house and this is not a concern of the mobile operator because otherwise my wife would have exactly the same problem as I have now and I would also have exactly the same problem on my 4G router ...
I think I've done everything and above all I've tested everything and unfortunately I had Samsung on the phone and they put the blame on the operator whereas as explained above my 4G router and my wife's phone have exactly the same mobile operator so they would have the same problem as me ... ...
I would try to revert to the newest firmware that your carrier uses, just to see if the issue is about the bands, search for the latest firm for your carrier, provided that it is of an equal or higher bootloader version to the one you currently have installed, that is what I would do
@thominekevin76000.
Not saying it may help you, but the application works fine for me to access network settings. I use it all the time, as it helps me at home and at work to make the optimum band selection for that specific location to prevent hopping between different cell towers and to have a stable and fastest possible 4G+ connection. CellMapper app allows me to see connection possibilities with the various cell towers and their power.
Hello winol, I can't go back to my old Rom because I had a bootloader of 4 and now I switched to a bootloader of 6 so I can't go back :/)

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