Here's my question for everyone. I currently have the Sprint model, and a sprint service repair center within a few miles. Also insurance on the device.
If I were to unlock the bootloader, I know that it technically voids the warranty through Motorola, but has anyone had experience with whether or not they relay that information to the carrier / insurance providers?
Because theoretically something goes wrong with the phone unrelated to the unlocked bootloader, and I need to swap it out at a Sprint store, do they check with Moto first?
I'd only be unlocking the bootloader (if I do), to make a regular TWRP backup (when it's released), and freeze the Sprint bloatware. No over clocking, rooting, or Anything like that.
Bump
It doesn't carriers don't care lol honestly carriers send it to the repair center they have the ability to do whatever they want
What Joe said. I have used Asurion for plenty of device swaps back to the Droid Incredible days. I had one where I flashed a wrong baseband and fried the radio, broke the screen and replaced the screen myself (no clean room, so it had dust between the screen and LCD) and also had an M7 with the bad camera issue. All 3 of those phones were unlocked and/or s-off. Asurion just took it and replaced it no questions asked.
Related
I had to cash in my insurance policy on my htc evo, due to a shattered touch screen (it actually works) and a NON-functioning microusb port.. I received the new phone in the mail (it had the new ota update preinstalled, ) and they told me i have to send the old one back in 10 days....
fyi: I have a backup of the stock rom saved on my sd card as well.
My question(s) are:
Can i just send the ROOTED evo back with the stock rom? Will they even attempt to turn it on?
Is there a way to unroot without using a pc (i cant connect to pc due to malfuctioning microusb port)?
I obviously don't want to pay the 500 dollar fee for not returning the phone... so any thoughts or ideas?
any input would be greatly appreciated (i only have a few more days left to send it in). Thanks!
Yes, you can return it rooted and I doubt if they'd check, but I'm not certain. Beaides, you've already got the replacement in your possession. Of course, I recommend that you unroot your device and flash a RUU. You can download one of the zip RUUs from my signature. Keep in mind that if you have a radio that is newer than 2.15.00.11.19, you're going to have to downgrade to it or a prior one if you plan to use the unrevoked S-ON tool.
pecking & swyping from my EVO 4G (XDA Premium)
You can use wireless ftp to get the files to the SD card. You won't be able to run the RUU but you can flash a stock rooted image, then unroot and s=on from unrevoked (if you used unrevoked) You can also download wireless ADB to run adb commands as required.
Last week i had to return my evo to sprint and just got a refurbbed one.mine was rooted and i custom painted the battery compartment(i dont like the red).but i took it to a non-corporate repair center that does "light repair".they didnt even check for root access,ordered my phone,and i had it in 4 days due to the fact that evo's are on a backorder status.i just stuck my nand backup on there and let it ride.if in fact you have to take it to a corporate repair center,they may check for root, so be careful.it just depends on the store
You are sending your phone to Asurion, not Sprint. Asurion doesn't care if its rooted or not, its pretty much trashed anyway.
if you are taking your phone to a Sprint store, or doing an exchange with sprint, then yes, ABSOLUTELY unroot your phone. It literally takes 5 minutes, and could save your warranty from being voided.
sitlet said:
You are sending your phone to Asurion, not Sprint. Asurion doesn't care if its rooted or not, its pretty much trashed anyway.
if you are taking your phone to a Sprint store, or doing an exchange with sprint, then yes, ABSOLUTELY unroot your phone. It literally takes 5 minutes, and could save your warranty from being voided.
Click to expand...
Click to collapse
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
mestizo122 said:
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
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Click to collapse
Well then you got lucky. To the rest of us who deal with sprint stores with dumb technicians, we don't want to lose our warranty. It literally takes 5 minutes to unroot, its stupid not to do it.
mestizo122 said:
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
Click to expand...
Click to collapse
The Sprint store people wouldn't even touch my rooted phone. The connection is bad in Charlotte, NC lately for no specific reason other than "network problems". I didn't know if it was my phone or something else. Well, I unrooted it so they would look at it. There was nothing wrong with the phone so I got it back and left. For reasons that escape my understanding, I just updated to the newest OTA. Now I'm stuck rootless until people more talented than myself figure out a way around this. They won't care at all about returning the phone rooted. My first EVO got messed up and after submitting the claim online at about 4:30PM, I had the new phone at my door by noon the next day.
mestizo122 said:
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
Click to expand...
Click to collapse
I also had no issues bringing in a rooted phone (my wife's). It wouldn't charge via the usb port, and they just replaced it. No questions asked.
I also sent my rooted phone into Asurion (cracked screen) and no issues there (of course we all agree this is OK).
I would unroot it to be safe not sorry.
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Hi guys
I recently got my US T-Mobile HTC One M9, and I dropped it (I know). Now one part of the screen is messed up. I unlocked my bootloader and installed TWRP. If I want to return my phone to HTC for repair, will they accept the phone, since I unlocked the bootloader? Also, if I just relock the bootloader, will that be fine or should I wait for a RUU for the USA version since I saw only the Poland T-mobile RUU is released?
Thanks
charlesx123 said:
Hi guys
I recently got my US T-Mobile HTC One M9, and I dropped it (I know). Now one part of the screen is messed up. I unlocked my bootloader and installed TWRP. If I want to return my phone to HTC for repair, will they accept the phone, since I unlocked the bootloader? Also, if I just relock the bootloader, will that be fine or should I wait for a RUU for the USA version since I saw only the Poland T-mobile RUU is released?
Thanks
Click to expand...
Click to collapse
Since you are in the US, you could utilize your "UhOh" protection, which guarantees you 1 free phone replacement in the first 12 months of your device's life direct from HTC. Unlocked and rooted phones ARE supported under the UhOh protection plan.
Just contact HTC customer support to get the ball rolling on your replacement. They'll give you two options for replacement. Either a temporary $299 hold on a credit card that is removed once HTC receives the damaged phone back and they immediately send your replacement or you can send the damaged phone back postage paid by HTC and as soon as HTC receives it, the replacement will be in the mail.
Behold_this said:
Since you are in the US, you could utilize your "UhOh" protection, which guarantees you 1 free phone replacement in the first 12 months of your device's life direct from HTC. Unlocked and rooted phones ARE supported under the UhOh protection plan.
Just contact HTC customer support to get the ball rolling on your replacement. They'll give you two options for replacement. Either a temporary $299 hold on a credit card that is removed once HTC receives the damaged phone back and they immediately send your replacement or you can send the damaged phone back postage paid by HTC and as soon as HTC receives it, the replacement will be in the mail.
Click to expand...
Click to collapse
I did not realize unlocking bootloader was under the UhOh policy. Thanks!
charlesx123 said:
I did not realize unlocking bootloader was under the UhOh policy. Thanks!
Click to expand...
Click to collapse
Yes, it is a welcome surprise to all, confirmed by Jason Mackenzie, President HTC USA at the announcement event Q&A. Its basically software independent, meaning software malfunction is not reason for replacement nor is it a reason to deny it. Uh Oh protection applies only to hardware. Below is an excerpt from the full terms and conditions outlining what will void the protection:
UH OH PROTECTION ADDENDUM TO LIMITED WARRANTY SHALL NOT APPLY:
1. if the Eligible Product serial number or the IMEI/MEID number has been removed, erased, defaced, or altered, or is illegible;
2. if the Eligible Product has suffered unauthorized modifications or connections, unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location;
3. if the battery of the Eligible Product was improperly installed by You or another person or if the seals of the battery enclosure or the cells of the Eligible Product are broken or show evidence of tampering, or if the battery of the Eligible Product has been used in equipment other than that for which it has been specified; or
4. if the damage to the Eligible Product was caused by use not in accordance with the user manual, or rough handling beyond normal use.
Click to expand...
Click to collapse
Source:
http://www.htc.com/us/uh-oh-protection/terms/
I had my G4 repaired last year when it suffered the Bootloop issue, It had a custom rom and unlocked bootloader back then but they still fixed it (assuming they couldn't even get it to boot fully)
Long story short, My G4's charging port began to be very temperamental, and I was getting rare bootloops so I sent it back again seeing as it was under Guarantee. After my phone sitting at the center for 2+ weeks without any updates I emailed LG to be told that because of the unlocked bootloader it was out of guarantee.
Has anyone tried to push on with LG and get it fixed after they deny the repair?
If they received your phone and IMEI was confirmed to be unlocked, then you're either getting the spare parts yourself or looking for a new one.
They actually have to repair it.
Maybe it will help if you put preassure on them.
That's not cool, how the hell unlocking bootloader could damage USB port.
Don't know the laws in UK. But lg Sweden have always repared my devices always unlocked.
One time thay couldn't repair it and sent me a store credit for a brand new device 480 usd even more then I payed for it?
Unless they can prove that unlocking bootloader caused the faulty USB (which they obviously can't) then you are entitled to it. Pressure them.
If not, get it back, relock bootloader and send back again.
Hello everyone. I have gone back and forth with Sprint customer care (through executive relations!) For a few days now and they seem to be completely incompetent. Long story short - I bought a phone online (my bad). Before I did, I called Sprint, as they suggest on their own website... And confirmed phone is unlocked.
It is not. It seems that the owner had it unlocked but the phone never received the unlock request.
So I'm stuck in a Sprint customer service loop.... They tell me the phone is unlocked... 100% guarantee. Can be used anywhere.... But in order to unlock it (even though it already is) I have to contact the last owner... Which is not possible.
Soooo.... Since "technically" the phone is unlocked... Would simply flashing stock firmware fix my issue?? Or does the actual device still need to somehow receive this update from Sprint before I can use it? I have Verizon
anyone? i'd love some input. mainly I'm curious if the "UICC UNLOCK" button, and "locked to sprint" are specific only to the firmware?
Sprint, Verizon, and Samsung are all confirming that the device is unlocked... but phone never received the hardware side download of whatever the update/signal is...