I have a 3-month-old Xiaomi Mi 6 that was working perfectly until Friday. I took it off the charger at around 9am, and by midday it had switched itself off. Now it's basically bricked; no amount of charging or holding power/volume button combos can wake it up. It's not detected by my PC over USB and display/notification light stays off. I'm currently leaving it off the charger for a few days in the hope it's a hard software lockup that needs the battery to drain before it will reset and power on again, but I'm not hopeful. I haven't had any water-related incidents with the phone, about the wettest it's gotten is in my shorts pocket at the gym, but I don't sweat much so pretty confident it's not water damage. Anyone got any advice aside from sending it back to Xiaomi for repair?
a1studmuffin said:
I have a 3-month-old Xiaomi Mi 6 that was working perfectly until Friday. I took it off the charger at around 9am, and by midday it had switched itself off. Now it's basically bricked; no amount of charging or holding power/volume button combos can wake it up. It's not detected by my PC over USB and display/notification light stays off. I'm currently leaving it off the charger for a few days in the hope it's a hard software lockup that needs the battery to drain before it will reset and power on again, but I'm not hopeful. I haven't had any water-related incidents with the phone, about the wettest it's gotten is in my shorts pocket at the gym, but I don't sweat much so pretty confident it's not water damage. Anyone got any advice aside from sending it back to Xiaomi for repair?
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I was reflashing my mi6 through the TWRP recovery and the process was stuck at 99%. I waited some amount of time and decided to "reboot" it. So I held down the power button and turned it off. Since then my phone doesn't react on the power button anymore. I have exactly the same symptoms like you described. In my case, it is my fault but I thought it should only update some files in the internal storage, nothing more. I'm puzzled how could it turn into the brick because of that. I expected that at least the screen would turn on.
Also, as far as I can tell, a charged phone can stay in the off state for months. I think you need to find a better way to drain its battery. You may try to connect an external HDD through OTG cable.
So, I was able to unbrick my phone. It was unlocked, so if yours is locked you probably need to disassemble it and put to the EDL mode with help of the tweezers. Try to connect your phone to the Windows PC. Windows 10 detects and installs Qualcomm HS-USB QDLoader 9008 driver automatically. After that, you need to download MIUI ROM Flashing Tool and a fastboot ROM for Mi6 from here h t t p : / / en.miui.com/a-234.html. Unpack ROM's archive to some directory, open the Flashing tool, click "Browse" button, navigate to that directory, then click "Update" and "Flash" buttons. It helped me.
Thank you very much for the extra information. In the end I decided to send it back to Xiaomi for repair, but I'll keep your tips in mind for next time in case it happens again. Honestly though, this is a pretty huge design flaw if the phone does need to be hard power-cycled every so often due to an OS crash. I've been very underwhelmed with MIUI too, so I may end up just selling the device once I get it back and switching to the most popular Lineage OS phone of the moment.
A riveting update for those on the edge of their seats, turns out this was a fault in the mainboard and they had to replace the part. Wowee, what a plot twist! Phone is back in working order now.
a1studmuffin said:
A riveting update for those on the edge of their seats, turns out this was a fault in the mainboard and they had to replace the part. Wowee, what a plot twist! Phone is back in working order now.
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great to hear that you have your phone back, did it really took 1.5 months to get your phone back?
Regrettably so. It was a combination of factors: I live in Australia and bought the phone from a Hong Kong eBay seller (everything takes 3-4 weeks between asia/Australia unless you pay for express shipping), and they had to send it back to Xiaomi's repair centre there, and Xiaomi had it for a week or two, so it all took quite a while to get back. The joys of buying a phone on the grey market. This is the one area that Apple service shines.
a1studmuffin said:
Regrettably so. It was a combination of factors: I live in Australia and bought the phone from a Hong Kong eBay seller (everything takes 3-4 weeks between asia/Australia unless you pay for express shipping), and they had to send it back to Xiaomi's repair centre there, and Xiaomi had it for a week or two, so it all took quite a while to get back. The joys of buying a phone on the grey market. This is the one area that Apple service shines.
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Seems my mi6 has the same bug, most likely its gone to mobile heaven now.
Sorry to hear that. I wonder if Xiaomi had some quality control issues?
a1studmuffin said:
Sorry to hear that. I wonder if Xiaomi had some quality control issues?
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I think defects are normal with these high tech smartphones. Quality control cant see the small issues that manifest themselves into mobile deaths over time.
You have just found other like minded people with the same problem here.
People without the issue are staying quiet haha.
Companies usually just build in these defects into their projections and swap out the device when needed.
I think most people who have warranty issues with Xioami are the ones like me who buy through third parties.
So you have to return the phone to seller. They then return it to their supplier who then passes it onto Xiaomi for warranty.
That's where the long wait times come from for international owners.
I had more issues with Sony and even with warranty directly with Sony my phone was returned bent from a warranty covered screen replacement.
They fix one problem and create another. At least with Xiaomi I'm seeing people get the phone repaired and that's the problem solved
Did you think about EDL Recovery ?
Related
I dropped my Xperia Play yesterday while getting out from my car, it hit the asphalt. There's absolutely no visible damage whatsoever. Not a scratch and the screen looks fine.
But now it won't turn on. I tried removing the battery for 10 minutes, plugging it to the power outlet, pressing power + volume down. Nothing lights up, not even the small led, I plugged it to my pc and Flashtool doesn't detect it, it says Device is disconnected.
Please help me out, thanks
Forget your Play, buy a new Phone.
That sounds like a hardware issue. You should see if you can get it repaired or repair it yourself.
ridder215215 said:
That sounds like a hardware issue. You should see if you can get it repaired or repair it yourself.
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How can that happen from such a tiny fall?!? There's no visible damage and it landed on my foot a little bit and I thought it acted like a safety net...my iPhone had bigger falls and it took them like a champ Anyways, I'm glad there's a Sony Service Shop in my city can't it be anything else? I flashed the R8001 firmware along with TrueAncestor ROM (Haven't unlocked it yet) and I doubt they'll make valid the warranty.
Issue Resolved
So I called the Service Center and although they told the couldn't make valid the warranty since I had to take it to my Carrier, they would take a look at the phone to see what the issue was. After 10 minutes they found out that the battery was completely drained, it seems the shock of the fall discharge it entirely and they couldn't charge even directly.
Took the phone to my carrier and I just told them it shut down while I was playing and when I tried to recharge it wouldn't turn on .They replaced the battery without any charge! I'm glad it wasn't something more serious and that the Service Center guys were very helpful.
Respect for Sony post-purchase service +1
This a strange one to say the least. I have a Nexus 7, Zenfone 2 ZE551ML and a Padfone-x so I'm certainly an Asus fan and I decided to buy the ZE550 16gb Zenfone 2 for my son. He loves it. I took it from him for a few days and put it in my bedside drawer. Yesterday I took it out to charge it with my THL 5000t charger (this is the same charger I use on my padfone-x without any issues). I left it charging for about 4 hours, tried to switch it on and found a crack in the lower left third that stretches almost all the way across the screen with that purple ink stain blob running up the left side. There is ZERO physical surface damage to the screen. Nothing. Not a scratch or blemish on the outside of the phone, front, back, sides, screen NOTHING.
The screen is blank now when it's "on" and it's also relatively warm. I can only conclude that the phone overheated and damaged the screen. Did a Google search and found something similar with a Zenfone 5 from last year I think. But I've never heard of it apart from that. The phone is less than two months old so it's still covered by Asus USA but the problem is that I'm in Africa and won't be back for another month or more. Unfortunately I get the feeling Asus are going to dispute my problem based on using a thl charger and/or saying I damaged the phone. I've ordered a screen anyway but I'm going to take it up with them tomorrow and see if they step up. Has anyone else encountered this type of issue with any brand before?
I have no issue with other chargers. i have owe many phone.and many chargers. All of them work but without quick charge option
I suppose its possible that the battery got too hot, expanded and cracked the screen but not the panel...
Wow is all I can say. Asus are replacing the phone completely. No quibbling, just a description of the circumstances and the physical condition of the phone along with the serial number. Excellent, excellent customer service. I'm impressed.
Now, since I'm returning it, can someone tell me how to flash/wipe this phone via pc without a screen?
I would say your best bet is to get the phone into fastboot mode and go from there. This is pretty easy since all you have to do is hold the volume up button while it powers on. In fastboot, you can issue commands from your computer while the phone is connected by USB.
Look in the [index] or around the forum for a guide on flashing either stock or something similar and it should go through all the steps of getting ADB/fastboot working and go through the basics of fastboot. If I find the time, I'll try find one for you in case you don't know where to start.
funkencool said:
I would say your best bet is to get the phone into fastboot mode and go from there. This is pretty easy since all you have to do is hold the volume up button while it powers on. In fastboot, you can issue commands from your computer while the phone is connected by USB.
Look in the [index] or around the forum for a guide on flashing either stock or something similar and it should go through all the steps of getting ADB/fastboot working and go through the basics of fastboot. If I find the time, I'll try find one for you in case you don't know where to start.
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I'll try it and get back to you. Thanks.
Since yesterday my Mi Max doesn't appear to charge.
If I connect it to power or a PC via USB then the charging icon appears, the notification led turns solid and the normal charger connected chime plays but the battery meter doesn't move.
I left it connected to a QC 3.0 charger overnight last night and the percentage meter didn't change at all. I've also rebooted it, closed all running apps and ran the included battery optimizer app but it hasn't made any difference.
ROM is official Global MIUI 8.5.1.0 Stable (Nougat)
Does anyone have any advice?
Maybe a damaged part causing. Maybe it fried some sorta hardware. I advice you to take service center. I had usb charging thing for a month and decided to give it service. Tyey replaced whole motherboard.
bdogan1912 said:
Maybe a damaged part causing. Maybe it fried some sorta hardware. I advice you to take service center. I had usb charging thing for a month and decided to give it service. Tyey replaced whole motherboard.
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Sorry, actually it's working normally again now. I ran it down to around 6% and then connected it to the same fast charger later that same day and it charged as normal. I've ordered a replacement battery just in case though.
There are no service centres for Xiaomi in my country. I bought the phone online from Asia so once it's dead and I can't fix it then it would be gone forever I'm afraid.
BloodRose said:
Sorry, actually it's working normally again now. I ran it down to around 6% and then connected it to the same fast charger later that same day and it charged as normal. I've ordered a replacement battery just in case though.
There are no service centres for Xiaomi in my country. I bought the phone online from Asia so once it's dead and I can't fix it then it would be gone forever I'm afraid.
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We don't have an official service center as well. If something goes wrong we have to send then another city and if some part damaged we at least waiting for a month to get it repaired. (service promises 3 day fast repair though lol)
bdogan1912 said:
Maybe a damaged part causing. Maybe it fried some sorta hardware. I advice you to take service center. I had usb charging thing for a month and decided to give it service. Tyey replaced whole motherboard.
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Tbh I've never been a fan of using third party repair places and local phone repair stores. Generally they don't seem all that careful or skilled at what they do and I can usually do a similar if not superior repair myself. That's what I did a couple of months ago when I needed to replace the power/volume ribbon on my Mi Max.
BloodRose said:
Tbh I've never been a fan of using third party repair places and local phone repair stores. Generally they don't seem all that careful or skilled at what they do and I can usually do a similar if not superior repair myself. That's what I did a couple of months ago when I needed to replace the power/volume ribbon on my Mi Max.
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Agreed. Next time i ll repair this thing by myself tho since a month without a damn backup phone is very difficult.
Phone just quit charging the other day. No water damage or anything, it just died. Holding the power down trying to boot it after letting it charge for a while doesn't do anything. The phone is cold to the touch and I think it just went kaput.
No biggie, right? I have a warranty.
The problem is when I try to email or call them, I get nowhere. There is no response to any communication with LeEco. Does anyone have any ability to initiate a warranty claim and an RMA? I just need a replacement and am not looking for a refund or anything. I'm in the US.
Please help - I feel like I just lost $200 if I can't reach anyone over at LeEco.
Purchased the phone at Best Buy and in calling them they gave me a number that doesn't exist for support at LeEco.
Do I have any recourse with Best Buy?
Thanks in advance.
I am in the same boat, was trying to call them multiple times, but no response. Send them email also.
I dont know if you guys live in a humid climate or not but for the hell of it , put it in bag of rice seal good and let it sit for 24 hours can't hurt. Maybe moisture got in there
Have you try this: https://forum.xda-developers.com/le-max-2/how-to/guide-hard-brick-fix-qualcomm-hs-usb-t3492949
Good luck
Maybe you could submit a ticket to Leeco, from here: http://www.leeco.com/us/user/cutTicket.html
bwzippy said:
Phone just quit charging the other day. No water damage or anything, it just died. Holding the power down trying to boot it after letting it charge for a while doesn't do anything. The phone is cold to the touch and I think it just went kaput.
No biggie, right? I have a warranty.
The problem is when I try to email or call them, I get nowhere. There is no response to any communication with LeEco. Does anyone have any ability to initiate a warranty claim and an RMA? I just need a replacement and am not looking for a refund or anything. I'm in the US.
Please help - I feel like I just lost $200 if I can't reach anyone over at LeEco.
Purchased the phone at Best Buy and in calling them they gave me a number that doesn't exist for support at LeEco.
Do I have any recourse with Best Buy?
Thanks in advance.
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Phones don't die just like that, in your case, it's either the battery, or a hard brick, or a defective screen. You should better change the battery and try to flash stock software afterwards if battery doesn't work, then you go for the screen, also the chargers that LeEco provides are crappy so it maybe went "out" and afterwards you went out of battery, try to charge with a different cable and charger. Can't post links till i get to 10 posts, if you don't mind and if i was helpful click the thanks button .
Well the phone is in with some rice and a silicone packet thing that absorbs moisture. It never got wet before it died, but figured what the heck, I have no other options.
LeEco won't pick up the phone, nor return my emails or voicemails. Nice company!
@filippos96 - phone is fully stock and I've tried several different chargers. The phone doesn't get warm at all - like its not even receiving power. If I open it up to replace the battery that might not fix it if the issue is with a component before the battery.
Thanks for the suggestions guys. If anyone knows a shortcut to open an RMA I would greatly appreciate it.
bwzippy said:
Well the phone is in with some rice and a silicone packet thing that absorbs moisture. It never got wet before it died, but figured what the heck, I have no other options.
LeEco won't pick up the phone, nor return my emails or voicemails. Nice company!
@filippos96 - phone is fully stock and I've tried several different chargers. The phone doesn't get warm at all - like its not even receiving power. If I open it up to replace the battery that might not fix it if the issue is with a component before the battery.
Thanks for the suggestions guys. If anyone knows a shortcut to open an RMA I would greatly appreciate it.
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It doesn't respond to ANYTHING? Like if you press the power button for 10+ seconds does it vibrate? Like it doesn't even show boot screen or smth? Need more info for a better diagnosis. Also, doesn't matter if the phone is fully stock, anything could have been a factor leading to hard brick, which is most likely your case.. It's like most certainly the battery or a hard brick, may be a bad screen, one of those 3 for sure though. I vote for hard brick and dead battery . Happened to me on my 1+1.. I had no hope that the phone was ever gonna be usable, though that the cost would be higher than the ceiling, it turns out that it was just 8$, a new battery.. I have much much experience with smartphones, used to run my own repair and sell shop. It's up to you if you wanna follow my advise for free, or visit a fellow repairman . If this was any helpful to you please make sure you click the thanks button so i can get better and more helpful .
No screen on at all. No charge light. Imagine a brick. This is similar.
Did you purchase your phone with a credit card? Most have extended warranty programs. I'd go that route and see if you can get your money back. They generally don't kick in until the manufacturer warranty expires but it looks like the manufacturer is out to lunch. Doesn't hurt to try.
Hi well my charger burned in the Le Eco Le Pro 3 while charging and now the phone wouldn't charge. Mind you it's and excellent phone and while my warranty comes to an end in October I can't get in contact with the manufacturer. It's really annoying because I only want that part fixed.
Has anyone managed to get in contact with them please help.
Lesy_les said:
Hi well my charger burned in the Le Eco Le Pro 3 while charging and now the phone wouldn't charge. Mind you it's and excellent phone and while my warranty comes to an end in October I can't get in contact with the manufacturer. It's really annoying because I only want that part fixed.
Has anyone managed to get in contact with them please help.
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LeEco did a bit of downsizing. Read the history section.
https://en.m.wikipedia.org/wiki/LeEco
Legally, Best Buy should honor the warranty and most suppliers would.
For example, Just a month ago, I have returned one of my LeEco phones (5 months old) that was damaged by a faulty cable. and I received a brand phone under warranty.
Unfortunately, Best Buy is notorious for not honoring factory warranties or even their own Geek Squad extended warranties.
https://topclassactions.com/lawsuit...fails-honor-geek-squad-plans-full-warranties/
You bought a phone with a published warranty from a company that is still in business. Most likely Best Buy received extra margin to service the warranty themselves.
Squeaky Wheel gets the grease
Since you cannot reach the manufacturer , you should keep contacting Best Buy, stay on the line and do not take no for an answer, keep asking for the next person up and record the phone call ( they are recording you) if you keep pressing they may give in. Important, remain polite and professional. If you are rude, they will do nothing for you.
Persistence works -read the solution on this page:
http://forums.bestbuy.com/t5/Best-B...pany-s-Promise-of-Quality-Service/m-p/1116017
Alternatively, get another cable and try unbricking your phone by following the unbrick guide. ( its works but only if you have a x727 or a x720) Its also possible that you have a hardware issue like I did. Worst case you can buy parts for these phones on Ebay and Alibaba
Sorry to hear about your phone
Which charger were you using?
Hi, I purchased 2 LeEco Le Pro 3 phones, and both have broken down completely manufacturer's fault. One, the battery inside the phone started to expand and push out the front screen glass out of its edges. The other one, which I purchased as a backup, the screen auto rotate does not work. I think the sensor is broken.
Now, I have no way to contact the manufacturer for the warranty repairs, none of the contact info are working. I purchased the phones directly from the manufacturer LeEco Mall (just as OnePlus sells directly to the consumer), so I can't even try to return it to the distributor or the seller.
PS: how long is the warranty period on these phones?
PPS: is there a reason that many distributors are still selling the Le S3, and other models except for the Le Eco Le Pro 3? I can't even buy the Le Pro 3 any more. Anyone else having the same problems mentioned above?
Guys give up, we are ALOT of LeEco Le Pro 3 users who got this problem. Everything started from nothing
@tsongming did you heard any news? I can see that one more user killed his phone Are there more or just him ? This is too strange, since 1 month alot of phones died .... hmm
---------- Post added at 05:52 PM ---------- Previous post was at 05:34 PM ----------
bwzippy said:
No screen on at all. No charge light. Imagine a brick. This is similar.
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we have exactly the same, try to search our thread on it. One user fixed his phone by "re-powering" his battery. I bought another battery and nothing happend for my phone sadly.
Stock
Unfortunately, all of these recent issues are likely due to manufacturing. If you take a look you will find that quite a few people who never used a custom rom are also having these issues on stock. Probably alot of the issues are the battery. Ideally the battery should not go over 100F / 38C
For these cases a battery will likely resolve the issue, of course there is also the issue with burned ports.
Custom Roms
But many of the Roms made within the last couple of months are based on Pie and there are too many unknown factors, such as permissions being reset for unknown reasons, edited thermal settings reverting to default etc.
Recently we have seen chip damage. But the cause of chip damage has been found and resolved.
If you are reading this post and your phone is fine. Take every precaution to ensure that your battery stays cool and if on Pie make sure that you have the very latest thermal patch installed.
I dropped my honor 8 pro in water and it was been dead for some time, around 15 days. then one day I tried switching on and the power came on. I could make calls or receive messages but the camera and the fingerprint sensor were not responding. But when the phone goes into display off mode the display doesn't turn on again, unless I restart the phone. But the phone ringed if any call was made ,since the screen didn't display i couldn't receive the call.
So, gave it to a service center where they kept the phone for a month and then when I called them after a month they said the motherboard is dead and it will cost me 20k for a new one. i smell something fishy here. was my motherboard really dead? if so how come i could switch it on and even make calls? and why did they take 1 month to make the diagnosis? and does the honor 8 pro motherboard cost 20k?
please help.
Chances are high in motherboard damaged when drops in water . They will test in various aspects so it may took time nothing is fishy u purchase a new mobile rather giving 20k
Motherboard has all the parts attached one or the another way, they are may be right. Don't waste 20k on dead phone. Go for new one.
sagarchow said:
Chances are high in motherboard damaged when drops in water . They will test in various aspects so it may took time nothing is fishy u purchase a new mobile rather giving 20k
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k.. thank you..
reply
swapcall said:
Motherboard has all the parts attached one or the another way, they are may be right. Don't waste 20k on dead phone. Go for new one.
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k.. thank you.. unlucky me..
Post removed.
No selling on xda. Read the rules!
Also, English only please.
:good:
Dukhum contact me. [email protected] for dead repair solution.
New phone is available in 20k ... Dont waste money
I had something similar happen to my phone it got water damage and went in lock mode 20 days later turned back on everything fine but a few days after wifi and booth stopped working in my case I would have to replace the wifi and Bluetooth module on the motherboard which is extremely hard to find for some reason, however, in your case, I think since u sead the phone still works, it just has calls problems u only have to change the communications board which tends to be a lot cheaper then the motherboard in most smartphones hower again this component is really hard to find and therefore can be quite expensive because there is a very low supply compared to the demand which is not huge. however, one thing that u can try which is not guaranteed to work but has a 50%chance is a chemical bath which the will provide in some phone repair centers