As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Yeah, baby.
CHH2 said:
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Click to expand...
Click to collapse
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
I'm more interested in him testing the phones durability.
Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Click to expand...
Click to collapse
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
(Still waiting on someone to bring up battery replacement...)
...
ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
Tinkerer_ said:
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
Click to expand...
Click to collapse
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my Moto XT1225 (the 5.2" version of the Moto Nexus 6).
Click to expand...
Click to collapse
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Tinkerer_ said:
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Click to expand...
Click to collapse
Ah you aren't saying anything you haven't already said a dozen times.
2 years
2 years
2 years
2 years
2 years
2 years
2 years
2 years
Not sure why you seem to be obsessed with that number? I clearly explained I keep my phones for as long as I want -- as do many people on XDA-- so your artificial timeline has no relevance to me.
Yet, you seem to be totally ignoring the real point of discussion that someone may NEED NEED NEED NEED a repair SOMETIME (2 months, 6 months, 18 month, maybe even 3 years from now) WITHOUT a warranty (because they unlocked their bootloader) and and a $100 repair is much better than a new $700-$800 phone replacement -- unless the LG V30 price has dropped considerably by the time the repair is needed (who can predict either?) to cost less than a professional repair.
Tinkerer_ said:
the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, it is a waste of resources.
Click to expand...
Click to collapse
I will re-state again, I will NOT be doing this myself. I will take it to professional repair service if needed. So, there will be no "painstaking hours spent gathering info and obtaining parts"
How is it a "waste of resources" to spend $100 to bring a phone back to life than $700 for a new replacement phone? You aren't making any sense. If the repair to bring the phone back to life costs as much or more than a new replacement phone, then yeah I would forgo the repair and buy a new phone.
Here, read this again? Because I've made all these points and you seem to be grasping at something not even being discussed -- that someone would do this themselves, for fun or something I have specifically ruled out that scenario and you keep bringing it up.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
Click to expand...
Click to collapse
I love to discuss stuff like this, but you have to bring something new to the discussion. I've addressed your one or two points over and over and showed their fallacy, and you have not rebutted in any way. You just keep repeating "two year" and "losing IP68", which I've addressed.
Unless you explain how a $100 repair that is NEEDED is better than paying several hundred dollars for a new replacement phone, and how at that point IP68 is USELESS without the repair (because the phone isn't working), there's really nothing else to say. I've said over and over losing IP68 would be a tradeoff to have a working phone at a reasonable repair cost rather than paying much more for a new replacement phone until I am ready to upgrade to a new phone on my own terms.
Other than that, I think the YouTube video is excellent educational instruction for professional cell phone repair companies. I hope if I NEED a repair, the service I go to has watched it over and over.
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
First, two years. Admittedly a lot can happen in two years - just look at the difference in phones between 2012 and 2014 - but assuming that the phone will be outdated to the point where you feel forced to upgrade is silly.
Snapdragons these days are pretty strong SoCs. If we were talking about something equipped with an SD801 or 805, I'd say yea, it's getting long in the tooth. Even the 808 and 810 were infamously poor performers in both heat and IPC. But the SD821 and up are vastly better efforts than early 800-series SoCs are. IPC, heat, power-saving features, bandwidth, everything. I can see the 835 easily lasting more than two years, particularly if it's future-proofed with the new radio.
I also find the claim that the battery will be dead and gone in two years, flawed. Battery technology has been creeping along for a decade now, but it is getting better. Further, and more importantly, our understanding of how to use it is getting better and better. Samsung claims that after a year, their batteries retain 95% of their original capacity; the g6 and now v30 are using some company or another's monitoring technology to achieve what's likely the same effect.
As an aside, I'm using a Droid Turbo with its original battery, dated 2015 01 05. No matter how you look at that, it's over two years old. I've lost about 15% total capacity, and this after many full 100% - <15% cycles, beating on the battery with constant heavy loads, and repeatedly heating it to uncomfortable levels while gaming with the CPU throttling increased to max specs.
Inevitably, of course, you'll have to open the phone up and replace the battery if you want to keep using it. So what? It's not as if the OEM is the only one with access to waterproofing sealant.
Go down to your local auto parts store and buy a tube of RTV "gasket maker". Clean the mating surfaces of any skin oils, then run a bead of it where the original sealant was, stick the back panel back on, and set a book on top of it overnight. Trim the excess sealant off come morning. Boom, basic waterproofing, definitely enough for rain use and the occasional shower or drop in the toilet or what-have-you.
If that's not good enough for you, there are stronger adhesives available, I'm just using this as a cheap, accessible example. People seem to think the original sealant is made of magical water-disintegrating pixie dust, but in reality it's probably just various grades of silicon sealant.
30 minutes swapping a new battery into a device that's otherwise working perfectly fine seems worthwhile to me, especially if retaining water resistance is a non-issue.
Septfox said:
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
Click to expand...
Click to collapse
Thank you. All great points.
Not really a spat, just an effort to get him to move beyond faulty assumptions -- which I addressed in both the first and second and then third posts because he refused to actually read the content, instead just repeating "two years, two years!" "Lose IP68!"
I am almost to the 3 year mark on my Moto XT1225. Will be three years by the time I get my carrier unlocked LG V30, probably in December... And my current phone doesn't have IP68. NONE of my phones have had it. My wife is also using a 2014 Moto XT1225, but she's at the 2.5 year mark of use. Still 2.5 years WITHOUT IP68. So there. Both points negated.
While I am looking forward to IP68 -- very neat -- my wife and I have had Android phones since 2011 without it. If I had to choose a reasonable cost repair ($100?) vs several hundred dollars for a new replacement phone, losing IP68 to get the phone running again would be the least of my concerns.
And as you pointed out, a professional repair shop sealing it back up should do a decent job.
I sure won't be doing any repairs, I'll leave that to someone who does it for a living! Back in 2013, I had to take my LG Nexus 5 apart one time, just hours after I got it because the SIM card got jammed. Never again! That was some scary stuff.
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Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
Click to expand...
Click to collapse
the ingress rating can be brought back pretty easily ,my company recently partnered with samsung to do in and out of warranty repairs for them and they gave us all the gear to make theyre devices sealed back up after getting into them its actually not that bad,you have the have a fresh set of adhesive and clean the frame of and its gtg
Related
My phone is out of warranty, because I have had it for a year and a half. A couple of weeks ago, lines appeared on my screen, and I couldn't use it. I sent it into HTC support for a repair diagnosis. Comes back that I need a touch panel replacement. They want me to pay freaking 200$ to replace it. What do you guys think?
Given how hard it is to replace the display, yes. You might be able to find it for less - a quick Google search found offers from $110 to $190, so I don't believe they are cheating you at the price quoted. Yes, the quote is a little higher than average, but it's also being done by HTC, not a high-school kid who has watched a lot of Youtube videos. I would imagine they are going to use genuine components and return the phone to like-new condition as well.
The real question is whether it is worth it or not. For the price of repair, you have a substantial percentage of the cost of a new device. I love my M8, but if I was looking down the barrel of an expensive repair, I'd be saving it for a new device instead.
I agree on all points in the previous response. You can probably find a lower price at a local repair shop, but might only be saving $50 or so. And I've seen some horror stories on these forums of some shops botching such screen replacements. Its not an easy repair to perform, and also easy to damage other components in the process. Its basically a gamble what kind of results a local repair shop will give you. Do they guarantee the phone is in perfect working condition after the repair? What happens if they scratch it up, or damage something in the process?
With HTC, you have a pretty good guarantee that they will do a good job (and with genuine parts, as mentioned).
$200 is a good chunk of cash, for sure. As also stated in the previous post, it might be better spent toward an upgrade. The M8 is a great phone, for sure. But its over 2 years old, and you may be looking for an upgrade soon, anyway.
How do you feel about Samsung's mass recall of the note 7?
Obviously peiple could be angry, but this event raises the question of device safty.
This doesnt happen all that often and im interested in your opinion.
My personal opinion is that Samsung failed miserably here.
From the high price, one would expect competence and qualify control. Nope.
From the high price, one would expect better facilities to make these things. Nope
Smartphones are incredibly overpriced.
OEMs dont offer QC.
They dont offer a valuable long lasting product.
Only 18 months of sofware support.
One year of warranty.
Non removable batteries. This recalll eouldnt even be a thing if this phone had removable batteries. Or aka planned obsolescence.
This isnt a problem with just samsung however, but they made an excellent poimt about what i raised here.
I am extremely disappointed by this situation.
Id nothing else, people should be angry at samsung for wasting their time with the note 7.
Disappointed. But not angry at Samsung about what happened to the Galaxy Note 7.
I applaud them for creating such an exciting device. Such a massive recall wouldn't have happened if they didn't create an outstanding smartphone.
If the battery fires befell on another brand's smartphone, let's say HTC 10, I don't think they would handle it as well as Samsung did.
Okay, back to Samsung. Clearly, they I overlooked something. If SDI and the replacement units with ATL batteries are catching fire, then something else is triggering it.
I strongly suspect the dual curve design is the main culprit setting the battery on fire. But that's me speculating. I sincerely hope Samsung will be able to find the root of this problem and be transparent about it to everyone. And what measures they will take to prevent such disaster from happening again.
I'm seeking a full refund from them instead of exchanging for an S7 Edge. I'll be getting the LG V20 next month. But I'll be keeping a close eye on Samsung. And also keeping an open mind about their S8 and Note 8.
I think Samsung did the right thing during the first recall.
I think the second recall was done more because of pressure from the media, than that it would've been done if there was no recall presiding there issues. They needed to protect their brand at large, and considering the Note is only a small part of everything they sell, it was likely better to take this loss rather than placing the trustworthiness of their brand at risk.
All in all I'm not happy with it, but it is what it is, I don't blame them either way.
Sent from my SAMSUNG-SM-N930A using Tapatalk
If it's anything, I think the replacement unit with the supposedly "safe" ATL batteries are more prone to combusting than the original.
Btw, I'd like to add that I'm not dismissing that there may still be an issue with the phone, it's just that I have my doubts that the 2nd recall would've happened without the media playing it's part.
Sent from my SAMSUNG-SM-N930A using Tapatalk
this was all media`s fault, some years ago there would no be a fuss so great as this, this is to be expected in the future with other brands as well
I got a notification on Saturday from Samsung with said that on Jan 31st they are issuing another update which will prevent battery charging completely and disable mobile network access.
This is GREAT news, because it means there can be ZERO question of whether I'd be able to get a refund or not when I take my Note7 back when the S8 comes out (or whatever else I decide to change it to.)
Thanks Samsung!
(Of course the update won't affect me, so I'll carry on using my Note7 until then.)
This had also crossed my mind, if one owns Note7 until S8 Note8 is released, will samsung be willing to replace Note7 (a flagship device) for the next best thing equivalent at the time S8 Note8 is launched?
Another question also crossed my mind, regardless if I have everything that came with the phone and I am lawful owner of the phone but have no proof of purchase, will smasung still be willing to replace it for me or thats just a pipe-dream?
To my understanding, samsung cannot refuse to replace Note7 to anything but the best thing available at the time, so when note8 S8 is out etc, they shouldnt be offering S7 as a replacement at the time, what do you think?
Also, another thought (bare with me here) , samsung had 96% of 3million devices sold returned, of which 220000 were taken under very intense testing and investigations to reproduce faults and what not, so look at this now, once all is now done and clear to public, they have over 2.5 million note7 in stock that require a new safe battery replacement issue, reboxing and should sell worldwide or in some limited regions for a discounted price as a safe refurbs (some time soon I guess), they wouldnt just burry all that gold worth pile of Note7's now , would they?
I almost sense a new "Note7S" coming out some time very soon, carrying "S" on the back as being SAFE with probably reworked same capacity safe battery or with some 3000mAh battery and free wireless charging backpack battery pack case that samsung was selling for note7 phones.
Your thoughts?
Chippy_boy said:
I got a notification on Saturday from Samsung with said that on Jan 31st they are issuing another update which will prevent battery charging completely and disable mobile network access.
This is GREAT news, because it means there can be ZERO question of whether I'd be able to get a refund or not when I take my Note7 back when the S8 comes out (or whatever else I decide to change it to.)
Thanks Samsung!
(Of course the update won't affect me, so I'll carry on using my Note7 until then.)
Click to expand...
Click to collapse
Hi how are you going to manage that this 31st January will not affect you? Please share as I still have note 7.
M.
xxxMJTxxx said:
Hi how are you going to manage that this 31st January will not affect you? Please share as I still have note 7.
M.
Click to expand...
Click to collapse
I've got all the updates blocked mate. Have a search on this forum and you'll find plenty of ways to do that, depending on what updates your phone has had already.
Ok
It had 60 percent battery cap update forced to me overnight last year but I flashed that with older firmware so it went back to 100 percent, I also installed old 6.3 package disabler and blocked all programs mentioned on forum.
Is there anything else would you advice to do additionally?
M.
Thanks
xxxMJTxxx said:
Ok
It had 60 percent battery cap update forced to me overnight last year but I flashed that with older firmware so it went back to 100 percent, I also installed old 6.3 package disabler and blocked all programs mentioned on forum.
Is there anything else would you advice to do additionally?
M.
Thanks
Click to expand...
Click to collapse
I'm no expert mate, but I think you are good to go. You could try No Root Firewall as well I guess, but I haven't bothered. I have decided not to take ANY Samsung updates though - even for things like Smart Switch and Samsung Health etc - just in case the crafty barstards decide to hide something nasty in their apps.
They've been utter sheets about this whole thing. They have TOTALLY forgotten that they DO NOT own MY phone! It is MINE, not THEIRS!
Chippy_boy said:
I'm no expert mate, but I think you are good to go. You could try No Root Firewall as well I guess, but I haven't bothered. I have decided not to take ANY Samsung updates though - even for things like Smart Switch and Samsung Health etc - just in case the crafty barstards decide to hide something nasty in their apps.
They've been utter sheets about this whole thing. They have TOTALLY forgotten that they DO NOT own MY phone! It is MINE, not THEIRS!
Click to expand...
Click to collapse
Ha Ha I thought so!
I have no root firewall but not sure how to set it up being honest
I had Samsung Billing pushed to me few days ago but for some reason I cannot find it under applications in my mobile so I hope Evil Sam is not hidden there waiting to reactivate.
So really we will see after 31st what is going to happen, I really would hate to go back to Note 3 I still have, however it was also good mobile for few years back ago.
How many people still are using/own N7 in UK you reckon?
M.
xxxMJTxxx said:
:
How many people still are using/own N7 in UK you reckon?
M.
Click to expand...
Click to collapse
Honestly, I have no clue, but I guess it must be quite a few. They wouldn't be going to the trouble of writing software updates for just a handful of phones would they!
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones? For some clever people, they have behaved like they have the brains of goldfish.
Chippy_boy said:
Honestly, I have no clue, but I guess it must be quite a few. They wouldn't be going to the trouble of writing software updates for just a handful of phones would they!
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones? For some clever people, they have behaved like they have the brains of goldfish.
Click to expand...
Click to collapse
the same update is world wide, altering it for different countries is a minor point as the majority of the changes comes in the form of the bands and network support, if they are removing all network support all they need is something that works on the exynos hardware, also the UK phones are the international phones so they are actually used across a load of countries so it is probably a large portion of the world covered by the same update as the UK.
also as I said there is little need for the networks to do their modifications since they all come in the form of network support that has been removed in this update.
No matter what it's going to be a nightmare. I wouldn't expect it to be as simple as walking into your carrier's store and swapping out for s8 - even though I do remember someone over at Samsung saying there was going to be a discount on "the next big thing". I'm in San Jose so Im going to HQ with mine, f em.
Chippy_boy said:
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones?
Click to expand...
Click to collapse
They're probably paranoid about being sued on the off chance someone else's phone blows up. It would be bad press if it happens again, probably followed by ignorant people saying that Samsung should have tried harder to stop it, etc etc, because some people have probably missed the whole thing till now and haven't noticed anything. Plus, Samsung wants to be able to say 100% recalled and returned.
FYI I don't own this device, just trying to answer this question. Maybe all of you who have it should put "Proud owner of the Note 7. Take that Samsung" or something in your sigs lol. It would be kinda funny to see.
Sent from my Amazon Fire using XDA Labs
in my country, Mexico, there have not been, any sort of batt capping updates, or any threatening messages about anything! as no burning reports here, the consumer bureau has not issued any order or authorization on the matter, here would be unlawful to capp or restrict the use of a legally owned device, so, all very cool over here
Mr.Ultimate said:
samsung cannot
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Click to collapse
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
BarryH_GEG said:
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
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Click to collapse
All doesnt matter and all goes against the law, just risk of hazard makes them liable indefinitely until its back at their possession and no harm caused during the time.
Im no fain hearted and I dont own 7 figure bank account but I know its not a rocket science to bring giant companies such as apple or samsung to their knees, again, its not for faint hearted, I was talking from a legal stand point.
Darkness and high-cliff edge walking heights are usually appearing dangerous things for most, until they're certain and know there is nothing dangerous/hazardous in the dark and walking the cliff edge not without protections and precautions, metaphorically speaking.
Take a case where mobile phone gets on fire and one or many people suffers fatal consequences, days, months or even years from now, and investigators dig up samsung note7, who they gonna blame? Who has the case against who? Looking from even early state all cards are against samsung where there disaster happens or not samsung should be waist deep to do whatever necessary to sort their clients out. And yes they can try to attempt "write their own laws" warning consumers, threatening with return closing deadlines, refusing to take back dangerous devices back in, blocking devices, etc its their cards their game against everyone, not that they are more than the majority, I call it one against all and no matter how much money they are worth, it can take just few big cases and they will soon realize what wrong turn things can take, not that they would be willing to take such risks when and if case is brought to the round table.
Heck, even a 3 year ago my 10+ year Honda got a safety recall letter warning about potentially defective airbag systems and all was replaced at surprisingly my convenience cost free, even the car was bought second hand and I am probably 3rd or 4th owner of that vehicle, auto manufacturers know about how this game be played out i suppose, has been in this game before or seen it happen, consequences are clear to them if potential event take place, they would not only put someone deep in dirt, they would be there themselves as a consequence, so they took no risks, and I was pleasantly surprised at the same too how much forthcoming they were to sort this out, and note - this is 10+ year old product, not much different case to the one were talking about here, and I believe if they went this far with thing such as this, how much further they would have taken things if they would have found out that these vehicle models would have been a hazardous risk of fire and explosion while driving, parked at house garage etc? Go beat this statement
BarryH_GEG said:
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
Click to expand...
Click to collapse
I reckon you work for Samsung. You must do, or you would have quit your tiresome campaign by now.
And as for "Samsung can do what they like", well let's see how successful they are on Tuesday shall we?
I'll post my update from my unrooted Note7 on Wednesday.
Chippy_boy said:
I reckon you work for Samsung. You must do, or you would have quit your tiresome campaign by now.
And as for "Samsung can do what they like", well let's see how successful they are on Tuesday shall we?
I'll post my update from my unrooted Note7 on Wednesday.
Click to expand...
Click to collapse
I've unrooted Note7 also, dont want to touch any mods yet until its definitely necessary
Mr.Ultimate said:
Im no fain hearted and I dont own 7 figure bank account but I know its not a rocket science to bring giant companies such as apple or samsung to their knees
Click to expand...
Click to collapse
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
While I'd love to see Samsung getting screwed right back, I can't imagine there won't be a final return date of some sort and them actually exchanging the phone for the new models. They just sound too cheap for that
BarryH_GEG said:
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
Click to expand...
Click to collapse
Im not going to talk much, but that's not even serious case and analogy is just wrong. Compare this - buying matchbox to light the fire place at home but these matchboxes keep exploding and potentially setting itself on fire on random times (case #1) vs. match box that doesnt have 100% of the content or doesnt light up/doesnt burn every time you strike it (case #2).
Yes, its no brainer about law diminishing returns, if you dont have serious case and intelligent sought trough evidence, plan put together that will be serving to the finish line, and all , dreamland ego and being naive left behind - there is no chance to expect something good coming out of it.
We're talking about life threatening hazardous product here.
Have a great day.
BarryH_GEG said:
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
Click to expand...
Click to collapse
Barry, my plan is to take my Note7 back to Samsung when I am ready (and not before) and ask for my money back, which I am very sure they will agree to, since they are obviously so very keen to get it back.
If in the monumentally unlikely event they say, "no, we'd like you to keep it please" (you're not REALLY suggesting that are you???!?) then I can file a small claim online in 20 minutes. It's a total no-brainer.
Sorry to disappoint you.
My story begins with what was admittedly my own mistake. I wanted to order an Oneplus 8 pro for me and a Oneplus 8 for my sister, but her preferred color was only in stock at Bangood at the moment of the order around the beginning of May. My recollection at the time was that back when i got my Oneplus 7 Pro, around two years ago, Oneplus EU (i live in the EU) did offer warranty services to international devices, so stupidly, instead of checking what the current status is, i went ahead and ordered both phones from Banggood.
As Merphy's law dictates, my unit came with red tinting as well as intense clouding on the bottom half of the screen. I had assumed that Oneplus would have solved the display issues by now but once again i was wrong. Here is the red tint:
And here is the clouding:
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So i contacted Oneplus support and i described my issue, not neglecting to mention that the device was Chinese. The employee was reassuring, telling me that it's covered by warranty and as long as the motherboard isn't damaged, the service center will replace the defective part at no additional cost. I proceeded to open a ticket and sent my Oneplus 8 Pro to the Oneplus service center for repair. Soon after, i received an unexpected email, asking me to wire 290 euros for the repair to proceed. I contacted support again and they told me that the previous employee was in error, and that the warranty policy of Oneplus had changed and did not cover Chinese devices anymore. I was not at all happy to hear this, but a simple visit to the Oneplus warranty page confirmed that this was indeed the case. So i asked my device to be sent back in order to think on my options.
The manufacturer's service center had verified that the display was defective and the phone was less than a month old. So i could pursue a full refund either via Paypal, or directly though Bangood. As this is a fairly lengthy and bureaucratic process, i thought that i might pursue an alternative via Oneplus. I would pay for the repair, as long as the new part was under warranty since Oneplus 8 screens seem to have a very high defect ration. Oneplus confirmed that this is the case not once, but twice, so i decided to trust them.
Big mistake. While the replacement screen was free of clouding and tinting, it had this dark bar that could only be seen in very low brightness:
Since i often use my phone in total darkness, that was a deal breaker for me, so i contacted support again to request for another repair. My phone reached the service center, but the days were passing by without a single notice from them. I contacted support to inquire about the status of the repair and they informed me that i would soon receive an email with a quote for the repair. I promptly explained that the display had just been replaced, thus was under warranty, providing a screenshot of the assurances i had received concerning this, along with the number of the previous repair ticket.
To make a long story a little shorter, Oneplus now claims that my motherboard is also defective and i need to pay them around 390 more euros (the cost of the motherboard including VAT) in order to get a replacement. So, they are effectively asking me to pay a total sum of 680 euros, approximately the cost of a new device in order to replace a phone that was either:
a) Shipped with a defective display and a defective motherboard, meaning that Oneplus quality controls lets them sell expensive paperweights. It also means that their service center failed to notice the motherboard issue the first two times it examined the phone. I guess 3 times is the charm.
b) Damaged during the screen replacement. The Oneplus service center was the only one that had access to the insides of the phone.
c) Or most probably, the phone is totally fine, expect for the replacement display that is clearly defective, but Oneplus is unwilling to honor its warranty and is seeking ways to charge me for the replacement. Interestingly, Oneplus claims that both the display and the motherboard need to be replaced.
Now logic dictates, that the culprit must be either the signal (motherboard) or the display, but not both. But since i cannot disprove the veracity of Oneplus' claims i decided to ask for the replacement of the screen alone, since it is supposedly covered under warranty, but Oneplus refused, stating that they can't do partial repairs, which is a ridiculous claim. So i guess if you guys have cracked screens or any other issue with your phones, do not send them to Oneplus for battery replacement unless you want to be blackmailed to paying for replacement parts for everything that isn't in pristine condition.
In conclusion, trusting Oneplus costed me the ability to be able to claim a full refund, which i no longer can do since the device has been repaired. My phone has spent more time on a Oneplus bench than in my possession and it still has a defective display despite me paying for it to be fixed. Ironically, i've also wasted countless hours in mostly worthless debates with Oneplus support. This is without a doubt the worst experience i've ever had with a corporation's after sales support in my life and i aint young anymore. I do not care so much about the monetary aspect of this, but the opportunism and dismissiveness OnePlus shows towards its own clients is infuriating. I did not want to litter this thread with more screenshots, but the email correspondence between me and Oneplus support is quite telling.
That is some post there lol.
Yeah, Oneplus has ****ty customer support something I tested before buying Samsung cause I didn't wanna second guess it.
My guess check the rating customer support before looking to buy a new phone.
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
gsser said:
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
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Click to collapse
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
FatherJony said:
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
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Click to collapse
i just speak the truths.
Definitely would have sent it back to banggood at the first sign of an issue.
If it's less than 30 days old, why send it to OnePlus?
Feel for you mate that sounds like crap I've been through myself with eBay/PayPal.
You could maybe have pushed them and stated that you only kept the device because of the advisors advice, so they're mistake has caused you to have further issues and miss your deadline.
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Buy for your region, not the Chinese crap, something with a valid warranty, obviously you now know the money saved actually wasn't.
dladz said:
If it's less than 30 days old, why send it to OnePlus?
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Click to collapse
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
dladz said:
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Click to expand...
Click to collapse
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
FatherJony said:
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
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Click to collapse
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
Your call though. Just think it could have been handled better initially, you live and you learn.
So where are the phones now?
dladz said:
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
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Click to collapse
Did you actually read the whole of the OP? My issue is not that Oneplus refused to service a Chinese phone under warranty. My beef is that the replacement display which i bought from the EU service as part of the repair, comes with its own warranty that Oneplus refuses to honor. They admit that it needs to be replaced and that it's under warranty but they just refuse to fix it. You seem hung up on the fact that this is a Chinese model but they could do the same with an older phone, bought locally like my Oneplus 7 Pro, that had its own warranty expired and needed a screen replacement.
If you don't see this as an issue with Oneplus then you must have a very weird definition of the word warranty in your head.
dladz said:
Your call though. Just think it could have been handled better initially, you live and you learn.
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Click to collapse
I've never denied that. But two things can happen at the same time, like me handling it poorly and Oneplus refusing to honor its promises.
dladz said:
So where are the phones now?
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Click to collapse
As for the phones, the regular 8 is with my sister while the 8 pro is with Oneplus, God knows where.
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss when they have better standards, why do you think they stopped honouring Chinese devices on global warranty?
Like I said you live and you learn..
You probably wont ever buy another out of region device in your life again, that's the learning part.
And I wouldn't blame you.
dladz said:
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
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Click to collapse
Oneplus themselves have stated multiple times to me that ALL parts used in the 8 pro, except for the mainboard which is different due to different regional bands, are the exact same. All variants are built on the same plants in China.
dladz said:
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss even when they have different standards, why do you think they stopped honouring Chinese devices on global warranty?
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Click to collapse
You seem to have a hard time with this so let me break it down for you. The current display is faulty. I bought the current display from Oneplus EU. The current display comes with 90 days of warranty from Oneplus EU. Oneplus EU refuses to replace it.
This is not a post about what you think the current state of China is, it's a post about Oneplus refusing to honor a warranty.
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
Well, thats expected. Why would oneplus service a EU display in a Chinese phone?
Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
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Click to collapse
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
dladz said:
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
Click to expand...
Click to collapse
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
Kenora_I said:
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
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Click to collapse
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP, but I think you need to read the OP to understand what's happened..
He didn't change the screen himself, OnePlus did apparently.
dladz said:
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP.
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Click to collapse
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
Kenora_I said:
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
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Click to collapse
Oh ok. Just click quote on their post mate
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
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Want has nothing to do with it. It's not help either. It's a contractual obligation. Those higher standards in the EU you keep mentioning include regulations related to financial transactions and consumer protection. When you pay for a service that also offers warranty, that warranty is part of the product's price. Honoring that warranty isn't optional, in fact not honoring it is illegal. The only reason they did this is that they know that a lawsuit would cost many times more than the phone itself, so most people don't bother.
Constantly trying to change the subject to the origin of the phone is just gashlighting at this point. I was not the one that broke the law and it's not illegal to own a Chinese phone. If Oneplus EU had an issue with that, they could simply deny repairing it, which they absolutely didn't.
dladz said:
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
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The reason was clearly stated. I was reassured by Oneplus EU that the new display would come with its own warranty and i believed they would honor it since as you say, the West has strong standards and such.
dladz said:
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
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Name calling followed by bailing out, classy. No one forces you to participate mate, but if you are not ready for replies that don't agree with your opinions, maybe you should not post them publicly.
Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
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Because they (Oneplus EU, not Huawei), put it there as part of a payed service (repair) and because the new display comes with its own 90 days of warranty. Please see the screenshot i posted in the original post.
Oneplus repairs all device variants and would even provide warranty services to all till half a year ago.
So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.
Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.