Hi, I’ve never had insurance for any of my mobiles (had pretty expensive ones) but I think I’m going to take out a policy for my new toy and I thought I’d put the question out to all of you guys.
So past experience or just general knowledge appreciated
If you have home contents insurance, check to see if they have a "gadgets" add-on option. I found that was the cheapest for me. I got insurance for all my stuff - phone, laptops, netbook, etc. - all for a similar price to what I would have paid for a separate policy for just the phone. I can't remember the exact price, but I think it was around £6-7 per month.
Failing that, while I'm not a big fan of this guy on TV, the "Money Saving Expert" website has useful info on UK phone insurance offers:
http://www.moneysavingexpert.com/insurance/cheap-mobile-phone-insurance
They seem to be recommending Insure & Go at the moment. One of the key factors in choosing seems to be how much of a rush you'll be in to get a replacement phone, if you do have to claim. Via my home insurance, they replaced my phone with no problem when I dropped it in water and damaged the screen, but it took at least 2 weeks to get a new phone from them. (I'm with Kwik Fit, but they use a company called Supercover for their gadget insurance.)
It was a pain being without a phone for 2 weeks, so when the insurance is up for renewal I might consider changing. Having said that, I think they did offer a temporary loan handset, but I had a crappy old Motorola Razr that I said I could use. If I'd have known it would take 2 weeks to get a new DHD, I might have said yes to the loan handset, though. I doubt it would have been a smartphone, but it would probably have been better than the Razr.
Thanks for the reply.
Regarding home insurance, I know it varies from policy to policy but, does or did it affect your following years premiums or is it more like a policy within a policy?
Sent from my HTC One X using xda premium
With Kwik Fit/Supercover it seems to be a policy within a policy: there's no effect on my premium and it has an entirely separate excess.
What's going to happen to the million returned Note 7's ?
Landfill or refurbish?
It would be a massive job to open up the phones and replace the battery, and probably not worthwhile for used phones.
But there will be thousands of phones in the distribution channels that have not be sold and are in factory condition. How can someone buying a new Note 7 in say a month's time be sure it hasn't been opened up, battery replaced and repackaged? I wouldn't want one for sure.
Just think - if the battery was still removable like the Note 4 the whole thing would be so much simpler. Send out new batteries, job done.
scrapped for parts?
I'd think most of it would be in near mint condition. So a little bit of cleaning up and resold as new units or refurbished. They did just start this refurbished program very recently.
Seriously? Landfill? Do people think before posting? They are replacing the battery in the units. Then selling refurbished.
Sent from my iPaq hx2110
BozQ said:
I'd think most of it would be in near mint condition. So a little bit of cleaning up and resold as new units or refurbished. They did just start this refurbished program very recently.
Click to expand...
Click to collapse
The same refurbished program that has them selling a refurb T-Mobile S6 edge for $499, while T-Mobile themselves are selling new ones for $499.
Good luck with that, lol.
Selling as refurbished would be fine. But selling as new would not. How would you tell the difference?
Turns into note 8
The refurbished ones would show as such when checked with the proper app.
Player04 said:
Turns into note 8
Click to expand...
Click to collapse
Note 8 sounds right for us, maybe not for them.
Fix battery problem, fix GG5 problem = the premium phone it is supposed to be.
I would think they'd examine their batteries to get a full picture of the problem for their own records. Probably they'll exchange the batteries and use them as refurbs after this.
Sent from my SM-N930F using Tapatalk
Depends who sold your phone to you.
I expect Carphone Warehouse will require customers to take their faulty phones to the heart of Mordor and there cast them down in to the fires of Mount Doom, before they'll consider providing a replacement.
And even then it'll be four weeks late.
if they send me a refurb after 3 days use before the recall was announced i'd expect a hefty refund for receipt of a second hand phone! h
I would assume they would come up with a way to read the serial and maker of the battery pack without opening up the phone, then replace only the needed ones.
I'm thinking if they had lot control of the batteries and which phones they were installed in or thought they could be identified via any means they would have done so already and then issued a recall for affected units rather than a global recall. At a guess I would venture that trying to figure out if they could do exactly that accounts for the delay between the global recall and the time it was first determined that batteries were going boom. And yes, they will become refurbs. I hadn't thought of the fact that they could be sent out as replacement units...
I'm wondering what happens to the phones you buy and then return them just cause you didn't like them, what do they do with them? Not just Note, but every phone. Do they resell them?
Travis Bickle said:
I'm wondering what happens to the phones you buy and then return them just cause you didn't like them, what do they do with them? Not just Note, but every phone. Do they resell them?
Click to expand...
Click to collapse
most suppliers run their own refurb programs, so they will likely polish them up and sell them on as nearly new. (like when you buy a display model out of a shop)
as for the recalled units, chances are they will use them for parts or refurbish the phones and then use them for warranty claims and such also probably sell some on at a slight discount as certified refurbished phones.
there is just too much cost in the couple of million devices for them just to scrap them, probably way more than it will cost to debond the back replace the battery and rebond the back.
They go to heaven.
locate the faulty , remove
test and check all used recalled one then might just return back to original owner after fixing any issues such as a scratched glass
looking at other issues threads
there is a batch or bad battery
and another batch of a less bad battery since lots have reported lagging and reeboots
thoses will be replaced too
but total healthy units might just come back to you as the fixing process is taking place in each country locally
but yet each country has its trading law , so they work accordingly
thats just my guess coming out from my own overthinkful head ?
Easily refurbished and make money off of them. Samsung hasn't had profits in a bit since the s7 s7edge and the note 7 was doing well, it's a hickup but they are doing the right thing. I read a story from 2009 where a teen girl in uk had a iPhone explode and glass in her eye, Apple said not our fault. Since then tons of cases Apple does nothing. They lawyer up and keep profits.
Sent from my SM-N930V using XDA Free mobile app
I think Isis are going to buy them all
Sent from my SM-N910C using XDA-Developers mobile app
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Yeah, baby.
CHH2 said:
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Click to expand...
Click to collapse
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
I'm more interested in him testing the phones durability.
Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Click to expand...
Click to collapse
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
(Still waiting on someone to bring up battery replacement...)
...
ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
Tinkerer_ said:
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
Click to expand...
Click to collapse
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my Moto XT1225 (the 5.2" version of the Moto Nexus 6).
Click to expand...
Click to collapse
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Tinkerer_ said:
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Click to expand...
Click to collapse
Ah you aren't saying anything you haven't already said a dozen times.
2 years
2 years
2 years
2 years
2 years
2 years
2 years
2 years
Not sure why you seem to be obsessed with that number? I clearly explained I keep my phones for as long as I want -- as do many people on XDA-- so your artificial timeline has no relevance to me.
Yet, you seem to be totally ignoring the real point of discussion that someone may NEED NEED NEED NEED a repair SOMETIME (2 months, 6 months, 18 month, maybe even 3 years from now) WITHOUT a warranty (because they unlocked their bootloader) and and a $100 repair is much better than a new $700-$800 phone replacement -- unless the LG V30 price has dropped considerably by the time the repair is needed (who can predict either?) to cost less than a professional repair.
Tinkerer_ said:
the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, it is a waste of resources.
Click to expand...
Click to collapse
I will re-state again, I will NOT be doing this myself. I will take it to professional repair service if needed. So, there will be no "painstaking hours spent gathering info and obtaining parts"
How is it a "waste of resources" to spend $100 to bring a phone back to life than $700 for a new replacement phone? You aren't making any sense. If the repair to bring the phone back to life costs as much or more than a new replacement phone, then yeah I would forgo the repair and buy a new phone.
Here, read this again? Because I've made all these points and you seem to be grasping at something not even being discussed -- that someone would do this themselves, for fun or something I have specifically ruled out that scenario and you keep bringing it up.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
Click to expand...
Click to collapse
I love to discuss stuff like this, but you have to bring something new to the discussion. I've addressed your one or two points over and over and showed their fallacy, and you have not rebutted in any way. You just keep repeating "two year" and "losing IP68", which I've addressed.
Unless you explain how a $100 repair that is NEEDED is better than paying several hundred dollars for a new replacement phone, and how at that point IP68 is USELESS without the repair (because the phone isn't working), there's really nothing else to say. I've said over and over losing IP68 would be a tradeoff to have a working phone at a reasonable repair cost rather than paying much more for a new replacement phone until I am ready to upgrade to a new phone on my own terms.
Other than that, I think the YouTube video is excellent educational instruction for professional cell phone repair companies. I hope if I NEED a repair, the service I go to has watched it over and over.
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
First, two years. Admittedly a lot can happen in two years - just look at the difference in phones between 2012 and 2014 - but assuming that the phone will be outdated to the point where you feel forced to upgrade is silly.
Snapdragons these days are pretty strong SoCs. If we were talking about something equipped with an SD801 or 805, I'd say yea, it's getting long in the tooth. Even the 808 and 810 were infamously poor performers in both heat and IPC. But the SD821 and up are vastly better efforts than early 800-series SoCs are. IPC, heat, power-saving features, bandwidth, everything. I can see the 835 easily lasting more than two years, particularly if it's future-proofed with the new radio.
I also find the claim that the battery will be dead and gone in two years, flawed. Battery technology has been creeping along for a decade now, but it is getting better. Further, and more importantly, our understanding of how to use it is getting better and better. Samsung claims that after a year, their batteries retain 95% of their original capacity; the g6 and now v30 are using some company or another's monitoring technology to achieve what's likely the same effect.
As an aside, I'm using a Droid Turbo with its original battery, dated 2015 01 05. No matter how you look at that, it's over two years old. I've lost about 15% total capacity, and this after many full 100% - <15% cycles, beating on the battery with constant heavy loads, and repeatedly heating it to uncomfortable levels while gaming with the CPU throttling increased to max specs.
Inevitably, of course, you'll have to open the phone up and replace the battery if you want to keep using it. So what? It's not as if the OEM is the only one with access to waterproofing sealant.
Go down to your local auto parts store and buy a tube of RTV "gasket maker". Clean the mating surfaces of any skin oils, then run a bead of it where the original sealant was, stick the back panel back on, and set a book on top of it overnight. Trim the excess sealant off come morning. Boom, basic waterproofing, definitely enough for rain use and the occasional shower or drop in the toilet or what-have-you.
If that's not good enough for you, there are stronger adhesives available, I'm just using this as a cheap, accessible example. People seem to think the original sealant is made of magical water-disintegrating pixie dust, but in reality it's probably just various grades of silicon sealant.
30 minutes swapping a new battery into a device that's otherwise working perfectly fine seems worthwhile to me, especially if retaining water resistance is a non-issue.
Septfox said:
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
Click to expand...
Click to collapse
Thank you. All great points.
Not really a spat, just an effort to get him to move beyond faulty assumptions -- which I addressed in both the first and second and then third posts because he refused to actually read the content, instead just repeating "two years, two years!" "Lose IP68!"
I am almost to the 3 year mark on my Moto XT1225. Will be three years by the time I get my carrier unlocked LG V30, probably in December... And my current phone doesn't have IP68. NONE of my phones have had it. My wife is also using a 2014 Moto XT1225, but she's at the 2.5 year mark of use. Still 2.5 years WITHOUT IP68. So there. Both points negated.
While I am looking forward to IP68 -- very neat -- my wife and I have had Android phones since 2011 without it. If I had to choose a reasonable cost repair ($100?) vs several hundred dollars for a new replacement phone, losing IP68 to get the phone running again would be the least of my concerns.
And as you pointed out, a professional repair shop sealing it back up should do a decent job.
I sure won't be doing any repairs, I'll leave that to someone who does it for a living! Back in 2013, I had to take my LG Nexus 5 apart one time, just hours after I got it because the SIM card got jammed. Never again! That was some scary stuff.
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Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
Click to expand...
Click to collapse
the ingress rating can be brought back pretty easily ,my company recently partnered with samsung to do in and out of warranty repairs for them and they gave us all the gear to make theyre devices sealed back up after getting into them its actually not that bad,you have the have a fresh set of adhesive and clean the frame of and its gtg
So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.
Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.