Develop Bugs

Cant find a straight answer is 510 serial safe from bootloop

No one can answer this. All of you that have had 510 serials please give feedback
So far we got confirmed. Please post all your bootlooped serials here so we can have a dedicated thread to lessen the confusion
505
506
510

No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app

[email protected] said:
No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app
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So where is the source where you get that?
---------- Post added at 08:05 AM ---------- Previous post was at 08:04 AM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
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I have 510 and its perfect not a single issue. since 9 months

TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
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Click to collapse
Why? Nobody knows what serials are affected or the extent of the problem. Keep daily backups (as you should be doing anyway) and worry about it if it bootloops. Here's a hint - it probably wont.
[email protected] said:
No
602 and above will safe[/URL]
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Source?

[email protected] said:
No
602 and above will safe
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I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
There have been reports of 603 units with the problem somewhere. (On either Reddit or this forum, can't remember where)
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
I think its way more likely that LG have just realised that most devices seem to take around 6 to 9 months before they fail, its easy to cost manage the issue by swapping them all around with minimal repairs until all warranties have expired.
I doubt they are making any new G4's now that the G5 is out. They will be hoping everyone who has a failed device with no repair options will just upgrade to the G5.
Those of which move to other suppliers would be considered acceptable losses.

OllieD said:
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
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LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
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If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
---------- Post added at 03:20 PM ---------- Previous post was at 03:19 PM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
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Click to collapse
I've got one, no problems.
Its dual sim and the number of people with dual sim i find complaining about boot loops is minuscule. Mostly the single sim lot. I'll take my chances.
Guess what, if mine goes south, i use warranty. If no warranty left, i'll buy another G4 with warranty at half the price i paid when it launched.
What am i going to do with those leather backs and cases otherwise

One Twelve said:
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
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The never officially acknowledged anything hence the quotes.
They unofficially confirmed to android authority that there was a problem here:
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Unlocking the device requires submitting the IMEI/DeviceID to LG which they can use as a warranty blacklist.
AFAIK an unlocked device advertises its unlocked status on the bootloader which is visible before the boot-loop occurs.
LG have a root checking service called RCT which logs the date and time of any root related files/binaries to the /persist partition and I believe it also sets a flag in an RCT partition.
It builds a log file of which exact root elements it has seen eg su binaries/ busybox binaries forbidden file extensions and the date/time it detected the latest one of these elements.
Simply enter the hidden menu and find the RCT option to see your devices status.
LG can simply disable the faulty cores on a boot-looping device and check any/all of these.
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts. If LG did refuse to warranty though you have absolutely no chance of recovering from that.

OllieD said:
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts.
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Is there no way for them to detect this ?

One Twelve said:
Is there no way for them to detect this ?
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Nothing is undetectable.... The post I read this idea from suggested that this forced the device into the Qualcomm recovery mode (most likely the flash chip can not handle the 24v but the lower level hardware can).
Given that the source of the problem is a faulty solder connection to the flash chip. this advances the problem past the faulty connection stage to the completely disconnected/shorted flash memory stage.
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.

OllieD said:
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
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If you're not on a euro G4 BL unlock isn't possible to begin with.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
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Right, this is what i was hinting at. You have to be desperate to try something like this which could end up forfeiting everything.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.
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if you're on a contract then you're covered for the 24 months. Nothing to worry about.
yes there is no root. That unfortunately is the situation we are in, every brand has some unnecessary drawback or other.

Well unfort i got a sprint varient but no longer with sprint. Im sure lg wont fix mine if it did happen. I cracked my digitizer about 2 days ago so now the phone has its first sign of damage. And knowing lgs good for nothin high and mighty butts theyll tell me thats what did the boot loop. And for them hoping ill upgrade yea rite never again. Ive been using my old internation edition note 1. Just because its rooted and custom recovery. Id rather go old skool than deal with lg any more.

Plus i thermal paste every device ive owned back since my og evo 4g. So theyll know ive been in mine.

Also as for the waranty sticker mine didnt have one either

Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004

undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
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Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#

One Twelve said:
Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#
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The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon Mine was bought in Poland, bootlooped, now in service

undef1ned said:
The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
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It will be interesting if it starts again. I wonder why they removed it. Should have left it as is.
From the poll here, the ratio of devices with bootloop is highest with 505, fewer with 506 then keeps getting lower as the months go on. Yes there are some that have a problem but we don't know how many don't have a problem. They are quietly happy
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon
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1 year warranty in India too. 30k G4's imported. Number of Indians who complain about bootloop on xda ? can't find any. Why.
There have been other issues with earlier models, screen problems. One guy had the phone die. he said not bootloop.
Hong kong is another and Indonesia but again they say like you many, there is some noise for a month then it goes quiet.
But the single sim thread it never goes quiet.
Mine was bought in Poland, bootlooped, now in service
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yes i noticed it was a 506.

As time goes on ill try to add all confirmed bootloop serials in post 1

undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
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With the help of google translate did a search on the LG section for the word 'butlup' (short for butlupnikov ) in cyrillic and found about 24 reports.
There is no pattern, only half of those 24 mention the serial#. Some earlier serials 505, 506, 507and some more recent ones 510, 601etc. The impression you would get is any number can bootloop which isn't what we found here.
Agree with what sergei says here.
In general, a matter of luck, like in any other phone. There is more panic, which somehow affects people. I, too, this fact forced to think about the choice of an alternative, but I did not find one, considering the price and characteristics. A camera for me is probably the most important point. None of the phone for the same price no camera, even close similar to G4 camera. The only option may be a Galaxy S7 / S7Edge. But twice the cost (comparing with G4 price) immediately makes to abandon its purchase.
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Semi-Dead Phone

Yesterday, my groupmates and I were presenting this VR application to our panelists. Somehow in the middle of the demo, my phone rebooted and it took a while before it actually opened. After it opened though, a few seconds or about a minute later it will reboot again and this happened a few times so I decided to turn it off. Later, when I decided to turn it on again it won't let me past the LG logo and it just keeps on bootlooping so I decided to turn it off by removing the battery and let it stay off for a while. Again when I decided to check on it, the phone won't even turn on even after holding the power button for a few seconds and trying to remove battery and place it back. I decided to check on it later again and it would boot but only until the LG logo again and this time it stays there for a few seconds and then it goes black and this just keeps on happening every time I try opening it. I even tried to do a hard reset (reset to factory settings) but only the same thing happens, the phone freezes at the "Yes" option when doing the factory reset and it goes to black after a few seconds. I even tried flashing a firmware but it won't let me do it because the same thing happens (reboots into LG logo, freezes and then turns black).
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,

postnobil said:
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
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Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?

Waxim1 said:
Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
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Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?

postnobil said:
Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
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Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...

gedas5 said:
Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
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Mine's 511**********

postnobil said:
Mine's 511**********
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Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop

gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
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Alrighty then
Right now my phone won't turn on even after removing/replacing battery :/

gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
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Click to collapse
Hey quick question. What specifically in the hardware is the problem?

postnobil said:
Hey quick question. What specifically in the hardware is the problem?
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I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.

gedas5 said:
I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
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Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?

postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
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i think they can.. but why not send it to LG.. i think its better. you may get a new phone.

postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
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Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976

mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
gedas5 said:
Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
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u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..

saqi939 said:
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
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supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.

raptorddd said:
supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
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and mine is stuck now in bootloop can't even access the download mode now.

saqi939 said:
and mine is stuck now in bootloop can't even access the download mode now.
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sorry to hear that .. youll have to send it in fr repair..

raptorddd said:
i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
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Click to collapse
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?

postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
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Click to collapse
they dont have chat option on pholippines? i always chat with them in the USA. if you have warranty callled them or chat so they can fix it . or get you a new phone.. or repaired.
not sure thers is a TOT file that disable it then root it and enable other 3 small cores. to boot.. and use phone.
not sure if you can use it with your phone i cant no support for USA variants
https://www.reddit.com/r/lgg4/comments/45gfg2/dae_g4_series_msm_big_core_disable_tool_guide/

postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
Click to expand...
Click to collapse
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4....isnt lg phones a pain in the *** next time dont buy lg phones...

jinderation said:
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4
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That is not correct. 12 month warranty is provided by LG for the device so he can go ahead and get in touch with LG. As long as he's got proof of purchase that's all they ask.

Mi Max wifi problem

Dear all,
I am from India and today i got my Mi max. When ever i try to connect to any wifi, it says "saved" and after some minutes it says" wifi connection failure ". Just checked online and many users are also reporting the same issue. Does any one know how to resolve this issue? Already restarted my mobile as well as did factory reset. Couldn't resolve as of now. Please help.
Thanks in advance
Santhosh.S
Sent from my MI MAX using XDA-Developers mobile app

Sounds like a bad batch according to what I've read on en.miui.com. I got my Mi Max from China and I don't have any WiFi problems.
Sent from my MI MAX using Tapatalk

Yep, definitely something Xiaomi screwed up and I suspect it has to do with nv_data low level configuration.
If it's not that then I am curious if problem exists in CM13.
Nothing you can do but wait for Xiaomi to fix it via update or recall all faulty devices...

Thanks for both of your replies. I hope it is a software issue and will be solved in the upcoming updates.
Sent from my MI MAX using XDA-Developers mobile app

Blade2014 said:
Thanks for both of your replies. I hope it is a software issue and will be solved in the upcoming updates.
Sent from my MI MAX using XDA-Developers mobile app
Click to expand...
Click to collapse
That would be nice
Sent from my MI MAX using Tapatalk

If it is what I think it is we might get to take a look at the Indian nv_data configuration and by comparing it with Chinese one we might have some interesting outcome.

Blade2014 said:
Thanks for both of your replies. I hope it is a software issue and will be solved in the upcoming updates.
Sent from my MI MAX using XDA-Developers mobile app
Click to expand...
Click to collapse
It's a hardware issue, read the comments here
http://www.gogi.in/mi-max-wifi-issue.html

Nothing in that article points to a hardware issue as a defective chip or something. If it is then why Chinese version is not affected? Both versions hardware wise are same. Just different low level configuration which is fixable dy special software update as far as I know.
I might be wrong though... We'll see.

I received my Mi Max from flipkart yesterday and I too have the same problem. WiFi doesn't connect with any networks. Can someone please help me to resolve this issue.

Even I'm facing same issue. I updated to custom miui8 but no use. Problem persists. So is this issue hardware related then? Pls answer me. I have few more days before I can return the phone.

many people are facing same issue. we should do something for this. you can join this group also
https://chat.whatsapp.com/LmqvNAzFsFiCOohxjxKU33
we all are gather here for same issue. if we raise our voice together MI has to do something or else they will make fool of us

Today morning i spoke to xiaomi customer care and they said that it is a software issue and will be solved in future update but they didn't mention any time frame.
Sent from my MI MAX using XDA-Developers mobile app

Just had a word with MI Customer Support, useless guys. Asking me to visit the service center to have the JobID, and then call the customer support team to arrange for a pickup for replacement. When the whole hell lot is having the problem, then why MI wants us to visit the service center, instead trying to solve the problem MI Team is bring more frustration to customers. Can somebody let me know how to sue MI in India court of law for bringing faulty products to India market without doing the basic testing.

I am not able to join this group. Please add me to the group so that we all can work together...The number is 9986540299 and my name is Yathish
---------- Post added at 11:29 AM ---------- Previous post was at 11:21 AM ----------
Same here dinesh even i tried calling customer support and they speaking bull **** like the way they spoke to you... its better that we all should go to consumer court and try to sue Mi india for providing such faulty devices.
Dinesh1603 said:
Just had a word with MI Customer Support, useless guys. Asking me to visit the service center to have the JobID, and then call the customer support team to arrange for a pickup for replacement. When the whole hell lot is having the problem, then why MI wants us to visit the service center, instead trying to solve the problem MI Team is bring more frustration to customers. Can somebody let me know how to sue MI in India court of law for bringing faulty products to India market without doing the basic testing.
Click to expand...
Click to collapse

nijel8 said:
Nothing in that article points to a hardware issue as a defective chip or something. If it is then why Chinese version is not affected? Both versions hardware wise are same. Just different low level configuration which is fixable dy special software update as far as I know.
I might be wrong though... We'll see.
Click to expand...
Click to collapse
Please read the comments of it where someone says that he has even flashed chinese developer rom but same problem, I also have purchased from India from Flipkart in the first sale (July 13th 2016) and don't have this problem

paarkhi said:
Please read the comments of it where someone says that he has even flashed chinese developer rom but same problem, I also have purchased from India from Flipkart in the first sale (July 13th 2016) and don't have this problem
Click to expand...
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so your MI BOX had 'MADE IN INDIA' label or MADE IN ???

paarkhi said:
Please read the comments of it where someone says that he has even flashed chinese developer rom but same problem, I also have purchased from India from Flipkart in the first sale (July 13th 2016) and don't have this problem
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Click to collapse
It needs special update which will flash the partition holding the low level configuration (efs, fsg whatever). Regular ROM update even Chinese doesn't touch those partitions.
I am not sure though if it can be done OTA because that partition also holds IMEI, ESN other things that has be kept. So they might release a tool which will overwrite only faulty values.
I am only speculating based on what I know and the info we have so far, nothing more...

same issue wifi not connected please solve this problem update new version for wifi conectivity

nijel8 said:
It needs special update which will flash the partition holding the low level configuration (efs, fsg whatever). Regular ROM update even Chinese doesn't touch those partitions.
I am not sure though if it can be done OTA because that partition also holds IMEI, ESN other things that has be kept. So they might release a tool which will overwrite only faulty values.
I am only speculating based on what I know and the info we have so far, nothing more...
Click to expand...
Click to collapse
MIUI 8 stable, which according to customer care is dropping on 16th Aug, will fix the issues. But we know MIUI 8 will only be out on 23rd or later.
I wonder if CM13 will fix it though.

roofrider said:
MIUI 8 stable, which according to customer care is dropping on 16th Aug, will fix the issues. But we know MIUI 8 will only be out on 23rd or later.
I wonder if CM13 will fix it though.
Click to expand...
Click to collapse
I am curious too but I highly doubt it. It's not a simple ROM issue it's more deep lower software level thing. Phones runs Android as main OS, but also runs Qualcomm AMSS as baseband OS which we don't see and which takes care of all cpu, wireless, security etc operations at chip level. Something is wrong on that level.

Prove that LG G4 never rooted.

Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.

cheesebox said:
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
Click to expand...
Click to collapse
Just a quick question: where do you live? I ask because there are different rules for repairing.

Thanks for the reply. I live in the UK. Unfortunately I have hit a brick wall with LG who have advised that if I wish to contest the alleged root, I will have to refer to Trading Standards. My phone is absolutely not rooted, unless LG rooted it. The kind of replies back from LG are as follows:
"Sadly when the handset was in our repair centre our engineers run some software to check for possible rooting of a handset, this checks for rooting files, these are security files that are on the Android OS, this also gives us a code showing the rooting cause the number for your handset was 1000002, showing that rooting files had been activated."
"unfortunately it would seem like the phone has been rooted. This may of been an application that you have downloaded however the original software is no longer on the handset."
"The error code I previously provided you means that the superuser command has been activated, this can either be activated by you or an application (the application would normally be used to remove bloat ware). "
It's very annoying considering that my phone is not rooted and the problem is irrelevant to root anyway. They have point blank refused to repair under warranty so I will now have to fight this from another direction. In the meantime, I have no phone! Needless to say, this will be my last LG purchase.

cheesebox said:
Thanks for the reply. I live in the UK. Unfortunately I have hit a brick wall with LG who have advised that if I wish to contest the alleged root, I will have to refer to Trading Standards. My phone is absolutely not rooted, unless LG rooted it. The kind of replies back from LG are as follows:
"Sadly when the handset was in our repair centre our engineers run some software to check for possible rooting of a handset, this checks for rooting files, these are security files that are on the Android OS, this also gives us a code showing the rooting cause the number for your handset was 1000002, showing that rooting files had been activated."
"unfortunately it would seem like the phone has been rooted. This may of been an application that you have downloaded however the original software is no longer on the handset."
"The error code I previously provided you means that the superuser command has been activated, this can either be activated by you or an application (the application would normally be used to remove bloat ware). "
It's very annoying considering that my phone is not rooted and the problem is irrelevant to root anyway. They have point blank refused to repair under warranty so I will now have to fight this from another direction. In the meantime, I have no phone! Needless to say, this will be my last LG purchase.
Click to expand...
Click to collapse
I just asking because of this:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
And:
http://forum.xda-developers.com/showthread.php?t=1998801
That means even if you have rooted LG has no right to deny
repairing it because of this! Even the UK will exit from the EU they are still in and you have bought it as a European consumer.
So you should talk again with LG and especially with the UK department and explain the situation. They have to repair it even if it was rooted before and otherwise have to show a prove that the root was the reason for a damage.
.

amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.

steadfasterX said:
I just asking because of this:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
And:
http://forum.xda-developers.com/showthread.php?t=1998801
That means even if you have rooted LG has no right to deny
repairing it because of this! Even the UK will exit from the EU they are still in and you have bought it as a European consumer.
So you should talk again with LG and especially with the UK department and explain the situation. They have to repair it even if it was rooted before and otherwise have to show a prove that the root was the reason for a damage.
.
Click to expand...
Click to collapse
Thank you for these links. Even with this information, I fear that LG UK will still insist that I go through Trading Standards. I will try one more time with LG with this new information and then take it further legally if necessary. It seems that there is no point in me arguing with LG over root, so I will try this new approach and see what they say. I am still denying root though as I genuinely have never rooted the phone!

kessaras said:
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
Click to expand...
Click to collapse
I agree that companies do sometimes make mistakes. It is how they deal with these mistakes that concerns me. I don't have a problem with a company that produces a phone with a widespread faulty motherboard. It's how they deal with that fault is how I judge them. Unfortunately, LG are failing miserably here. Maybe I have just been lucky, but over the last few years I have pretty much always received excellent customer service, especially on the rare occasion that I have had to return something. However, this experience with LG has taken me a bit by surprise and seems to go against the way that a lot of companies deal with customers. Anyway, I have gone from the LG G2 (I am using that now!) to the LG G4 and I presume that I will not be getting the LG G4 working any time soon so I will be looking for a new phone ..... which definitely will not be LG! I will keep you updated. Thanks for the replies!

Isn't it possible that they mixed device and result? Maybe this test they did, was on someone else's phone and later was registered as the result of your phone by mistake?

EPa said:
Isn't it possible that they mixed device and result? Maybe this test they did, was on someone else's phone and later was registered as the result of your phone by mistake?
Click to expand...
Click to collapse
Yes, this is possible and would explain the situation as it stands. I have specifically asked LG on numerous occasions for the evidence of the results of the scan that they performed on my phone, but nothing has been given to me. It is rather frustrating to say the least!

I sent my phone to LG with bootloader unlocked, ... and they repaired it without further ado. lol

kessaras said:
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
Click to expand...
Click to collapse
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.

cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
yea it will be fine afterwards. But too bad, they should fix it. Root or not root, the problem was not there. Anyway.

cheesebox said:
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
Click to expand...
Click to collapse
My phone was rooted and they fixed it no problem.

petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
I have heard similar stories. Maybe it's the luck of the draw, maybe LG are taking a different strategy as I have also heard of shortage of supply of motherboards. Who knows, but my phone wasn't even rooted!

Simple question, just ask how they know phone is rooted.
You must see they procedure, if they didnt want to show it, they just bluffing.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
In my country they fixed, although out of warranty.
---------- Post added at 08:30 AM ---------- Previous post was at 08:27 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
---------- Post added at 08:31 AM ---------- Previous post was at 08:30 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
---------- Post added at 08:33 AM ---------- Previous post was at 08:31 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.

I'm in the UK too. When mine bootlooped it was running CM13 and a custom kernel (I can't recall which) and it was repaired without question.
That said I didn't send it to LG, it went to Carphone Warehouse who use their own repair company and then presumably claim from LG.
I don't know where you brought yours but if it was there then take it into a store.

nando_donk said:
Simple question, just ask how they know phone is rooted.
You must see they procedure, if they didnt want to show it, they just bluffing.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
Click to expand...
Click to collapse
I did ask for proof and they sent a screenshot of their software they used for my phone which said "Rooting" on it. That's all they could provide.
I have now managed to install stock on the phone as it does boot up for a few minutes sometimes, before looping again.

thehappyotter said:
I'm in the UK too. When mine bootlooped it was running CM13 and a custom kernel (I can't recall which) and it was repaired without question.
That said I didn't send it to LG, it went to Carphone Warehouse who use their own repair company and then presumably claim from LG.
I don't know where you brought yours but if it was there then take it into a store.
Click to expand...
Click to collapse
Maybe I should have done this from the start. The phone was bought outright from Vodafone online on a pay as you go, but I have never used their network. Not sure if they would be happy with that!

cheesebox said:
I did ask for proof and they sent a screenshot of their software they used for my phone which said "Rooting" on it. That's all they could provide.
I have now managed to install stock on the phone as it does boot up for a few minutes sometimes, before looping again.
Click to expand...
Click to collapse
Have you verified that it is not the battery?
LG batteries are known to die after about a year..
On my old G3, I had the same issue due to a bad battery...

petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
theKramer said:
Have you verified that it is not the battery?
LG batteries are known to die after about a year..
On my old G3, I had the same issue due to a bad battery...
Click to expand...
Click to collapse
Is there a way to easily check this? The phone still bootloops on full charge and whilst plugged in. I haven't tried another battery though.

So... my Asus Zenfone 6 just DIED (BEWARE BEFORE YOU BUY)

I received this phone on 1st July and today, 27th July, it just died on its own. Recently the camera module became wobbly and whenever the phone vibrates it rattles a lot.
Well, an hour ago i sent a whatsapp message to my friend, put the phone down, after a minute i picked it up to check, and lo and behold, it cant turn on anymore. It cant be battery issue because i know it had a more than 50% charge. I tried plugging in the charger and switching it on but it still doesn't work.
Called up Flipkart.com to claim my Mobile phone protection insurance . They will pick it up for repair. Hope all things goes well.
However, i am still unsure about the Swivel camera module. Dont know if it will hold up anymore seeing how it became loose so quickly. I trusted Asus, not anymore....
I made a youtube video showing its wobbly camera.
https://www.youtube.com/watch?v=8Rf24NTMS_o

Asus 6z dead
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.

amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!

Guys it started working again, out of nowhere.

Your video is unavailable so I can't tell if your camera is rattling more than mine. They should've implemented some kind of a lock when camera is not used and used a rubber coating or something in that camera hole so it would be at least quiet.

mikael_schiffer said:
Guys it started working again, out of nowhere.
Click to expand...
Click to collapse
Was your ZF6 rooted?
How much did you tune your ZF6?
Have you played with the developer settings?

This is why you never buy stuff made in China!

amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
can you me explain how the device is dead please ?
Have you unlocked the bootloader / flashed anything / rooted the device ? What did you do the last time it booted regularly ?
Click to expand...
Click to collapse
Thx

This happened to me too a few times. Fine one minute and the next screen will stay black. Pressing power does not do anything. You can not bott, restart you phone because nothing happens.
I am rooted and use xposed, custom kernel so I will not bother with Asus' service
What has worked for me every time is taking out the sim/SD card tray. Then powering on works.

my phone also died
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything). I bought it from Gearbest, who have agreed to replace it, but I'm still waiting, with no ETA so far. I loved the phone while it worked, so I'm a bit disappointed. BTW, if you don't need a selfie cam, a bit of silicone glue solves all the camera issues

echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
johnmolyneux said:
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything).
Click to expand...
Click to collapse
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.

_jis_ said:
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
I was using stock standard software. The phone had been on the charger overnight, and in the morning was dead - no response to pressing any combination of power and volume buttons. I followed a set of recovery instructions from gearbest, nonw of which worked, and then they asked me to return the phone.

I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!

jaseman said:
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
Click to expand...
Click to collapse
Do you have this phone ? how many people on this forum have their phones that are dead or sent back ? How many people do you know who have their phones dead ?
Envoyé de mon ASUS_I01WD en utilisant Tapatalk

echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
Did you ever notice how many phones are actually made in China?
---------- Post added at 06:58 AM ---------- Previous post was at 06:56 AM ----------
_jis_ said:
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
Using a different launcher should not brake the phone.

abprie said:
Using a different launcher should not brake the phone.
Click to expand...
Click to collapse
Sure.
I didn't say it would damage or break the phone, or that the phone would die. It's not even a third-party launcher error, but an ASUS gesture error that, in combination with some changes in developer settings (scaling), can cause the non-standard behavior of the launcher. This can surprise the inexperienced user and he or she may consider the phone broken. Like it was with Animation scale bug a few updates before.
---------- Post added at 11:01 ---------- Previous post was at 10:26 ----------
jaseman said:
the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device!
Click to expand...
Click to collapse
I regularly attend discussion forums in several European countries about ZF6. I have encountered one case where a child threw a ZF6 into a mother's pool and one user who had one SW problem after another and constantly spammed the forum. But these problems were not device errors, but his ignorance of ZenUI and pure Android. Eventually, he bought a phone from a manufacturer he had been used to for years, and finally there is peace in the forum now.
Here at XDA it is different, most of the pseudo problems are endlessly discussed by those who have never held the ZF6 and fatal problems affect users mostly from an unnamed Asian country. Poor users from the same country most often complained about my previous Xiaomi Mi A1 with Android One about missing MIUI (!) and about slow updates (despite the fact that we have had regular monthly updates). Anyone can make his own conclusion. Most users do not deserve to use a smartphone at all because its complexity often exceeds their capabilities.
Then there are UK users complaining about slow filling of warehouse in stores and USA users who complain that the ZF6 is not on sale in their country yet.
I'm involved in the ZF6 user community in my country, and as far as I know none of them have had any fatal problem yet.
ASUS has only one problem, it did not expect such an interest and does not manage to produce in such quantity.
jaseman said:
So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already!
Click to expand...
Click to collapse
This is your personal pure and false speculation.

just too popular
I also think the number of actual incidences of broken zenfone 6 reports are very few, say less than 10, which is about par for the course in a new phone, and I think I've just been unlucky. The real problem here is that the phone is almost exactly what everyone has been wanting, and so every batch delivered to the retailers almost immediately sells out. Anyway, I'm really looking forward to getting my replacement, which can't come soon enough.

micky387 said:
can you me explain how the device is dead please ?
Thx
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:02 AM ---------- Previous post was at 09:59 AM ----------
mikael_schiffer said:
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:06 AM ---------- Previous post was at 10:02 AM ----------
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).

echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
Asus zenfone 6 or 6z not made in China it is made in Indonesia.
And plz describe details about u r phone dead story.
Sent from my ASUS 6Z[emoji769] using Tapatalk Pro[emoji2400]

amol khedkar said:
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
Click to expand...
Click to collapse
Classical tinkering with a new phone without proper knowledge. So it was user error.
"to make the phone faster" as if ZF6 is not fast enough...