LG lacking frequency bands compared to other manufacturers - LG V30 Guides, News, & Discussion

I haven't seen this mentioned before but has anyone noticed LG devices are severely lacking bands compared to other manufactures? LG seems to tailor the bands based on the carrier and country. This seems fine if you don't leave your home country much. However, if looking for a device that works equally well in multiple countries, LG should be avoided. At least that's the conclusion I came to based on specs and my international needs.
For example:
T-Mobile LG V30 (14 LTE Bands)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 12(700), 20(800), 28(700), 29(700), 40(2300), 41(2500), 66(1700/2100), 71
T-Mobile S8+ (19 LTE Bands)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 18(800), 19(800), 20(800), 25(1900), 26(850), 66(1700/2100), 38(2600), 39(1900), 40(2300), 41(2500)
Sony Xperia XZ Premium (20 LTE Bands)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 19(800), 20(800), 26(850), 28(700), 29(700), 32(1500), 38(2600), 39(1900), 40(2300), 41(2500)
Currently the V30 would be the best option for T-Mobile only because it has band 71 but if traveling somewhere outside of USA, it seems like it would be the worst option. I'm probably going to pick up the Sony for this reason. and later on upgrade to something else with band 71 when T-Mobile has deployed it in more areas.
What do you think about the limited bands available on LG Devices? Do you think this will limit coverage or only LTE coverage? Why would LG do this, do they save money by not needing to do additional FCC tests?

T-Mobile has free text and data in over 140 countries. I would assume that any phone they release, especially flagships, will work in ALL these countries. Now, if you wanted an unlocked version to use with another carrier sim, then I could see why you might have an issue.
Based on https://en.wikipedia.org/wiki/List_of_LTE_networks it looks like the T-Mobile LG bands will cover just about every country. I only checked until Puerto Rico, but only 1 country before that didn't support any LG bands and that was Anguilla, a country I have never even heard of. Other than that, every other country had at least one carrier which supported the LG bands.

Japultra said:
T-Mobile has free text and data in over 140 countries. I would assume that any phone they release, especially flagships, will work in ALL these countries. Now, if you wanted an unlocked version to use with another carrier sim, then I could see why you might have an issue.
Based on https://en.wikipedia.org/wiki/List_of_LTE_networks it looks like the T-Mobile LG bands will cover just about every country. I only checked until Puerto Rico, but only 1 country before that didn't support any LG bands and that was Anguilla, a country I have never even heard of. Other than that, every other country had at least one carrier which supported the LG bands.
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Yes, they work around the world but they don't have as many bands as other manufactuer's and they don't have all the bands available in other countries so it seems like coverage would be less. This isn't a T-Mobile issue, it's an LG issue. Take a look at any LG phone compared to any other phone on the same carrier and the LG model is always lacking bands. Sony seems to be quite the opposite where they have fewer versions of the phones with almost all bands.
I would definitely be putting in a local sim card in the destination country so this would be an issue, even if I wasn't, roaming coverage on your home carrier seems like it won't be as good as if you had a different manufacture's phone with more bands in the area your visiting.

kurtbird said:
Yes, they work around the world but they don't have as many bands as other manufactuer's and they don't have all the bands available in other countries so it seems like coverage would be less. This isn't a T-Mobile issue, it's an LG issue. Take a look at any LG phone compared to any other phone on the same carrier and the LG model is always lacking bands. Sony seems to be quite the opposite where they have fewer versions of the phones with almost all bands.
I would definitely be putting in a local sim card in the destination country so this would be an issue, even if I wasn't, roaming coverage on your home carrier seems like it won't be as good as if you had a different manufacture's phone with more bands in the area your visiting.
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Your best bet might be to wait until your next device to get a band 71 compatible device. Depending on where you live, you might not even see any band 71 coverage until your next phone anyway.

A good concern to bring up for those of us that travel and rely on T-Mobile's great international coverage. I'm looking to get the unlocked V30 myself and it seems to have an even lower number of bands compared to the T-Mobile version, at least from what I can see on B&H's pre-order site. My main overseas travel is to Pakistan and England and looking at the bands used in both countries, the LG V30 covers them. That being said, when I have traveled with my current Nexus 5 that has less bands, I haven't had too many issues. I expect overseas data to be slow unless I get a local SIM but I agree it would be nice to have more options.
From B&H:
LTE: 1, 2, 3, 4, 5, 7, 12, 13, 20, 25, 66

kurtbird said:
Yes, they work around the world but they don't have as many bands as other manufactuer's and they don't have all the bands available in other countries so it seems like coverage would be less. This isn't a T-Mobile issue, it's an LG issue. Take a look at any LG phone compared to any other phone on the same carrier and the LG model is always lacking bands. Sony seems to be quite the opposite where they have fewer versions of the phones with almost all bands.
I would definitely be putting in a local sim card in the destination country so this would be an issue, even if I wasn't, roaming coverage on your home carrier seems like it won't be as good as if you had a different manufacture's phone with more bands in the area your visiting.
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This isn't just an LG issue. I've had the same issue with phones from any other provider. It's all part of traveling. I've always had to look at what bands are available where I'm going from which carriers and which bands my phone covered and then choose a local carrier accordingly. If you're lucky, you might even get a choice of two carriers that post coverage maps so you get to make a completely informed decision. So not really an LG thing.

In the band selection menu on the T-mobile version and on the box it shows 1,2,3,4,5,7,8,12,13,17,20,25,28,29,30,38,39,40,41,46,66,71

CHH2 said:
This isn't just an LG issue. I've had the same issue with phones from any other provider. It's all part of traveling. I've always had to look at what bands are available where I'm going from which carriers and which bands my phone covered and then choose a local carrier accordingly. If you're lucky, you might even get a choice of two carriers that post coverage maps so you get to make a completely informed decision. So not really an LG thing.
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Correct but if LG phones do in fact have 5 or so less bands, you're going to have more issues than if you had a different manufacturer with more bands. Depends on where you go and what those carriers support of course.

portcqb said:
In the band selection menu on the T-mobile version and on the box it shows 1,2,3,4,5,7,8,12,13,17,20,25,28,29,30,38,39,40,41,46,66,71
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Strange. If accurate then every site online listing the specs is wrong.

portcqb said:
In the band selection menu on the T-mobile version and on the box it shows 1,2,3,4,5,7,8,12,13,17,20,25,28,29,30,38,39,40,41,46,66,71
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Looks like nobody knows what bands the phone has.
LG website says:
B1, B2, B3, B4, B5, B7, B12, B20, B38, B39, B40, B41, B46, B66, B71 (Some are listed as roaming bands. Not sure if they would work with a local sim or not or what that means)
GSM Arena says:
B1, B2, B3, B4, B5, B7, B12, B20, B28, B29, B40, B41, B66, B71
T-Mobile website says:
LTE: 1, 2, 3, 4, 5, 7, 12, 20, 28, 29, 40, 41, 66, 71 (Same as GSM Arena)
Box and phone says:
1,2,3,4,5,7,8,12,13,17,20,25,28,29,30,38,39,40,41,46,66,71

kurtbird said:
Correct but if LG phones do in fact have 5 or so less bands, you're going to have more issues than if you had a different manufacturer with more bands. Depends on where you go and what those carriers support of course.
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Have you even looked to see if the bands missing from the version you want are even used where you would want to go? Have you looked to see what those bands are even used for/who they are used by? They may not even be relevant bands.

CHH2 said:
Have you even looked to see if the bands missing from the version you want are even used where you would want to go? Have you looked to see what those bands are even used for/who they are used by? They may not even be relevant bands.
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Yes I did. For example according tmobile, lg, and gsm arena, it's missing LTE Band 8 which is needed for Truemove H in Thailand I believe so without it, the phone will still work but I probably won't have as good coverage. Other devices have that band listed.

kurtbird said:
Yes I did. For example according tmobile, lg, and gsm arena, it's missing LTE Band 8 which is needed for Truemove H in Thailand I believe so without it, the phone will still work but I probably won't have as good coverage. Other devices have that band listed.
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And do you use that carrier when you go to Thailand?

CHH2 said:
And do you use that carrier when you go to Thailand?
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Yes, otherwise I wouldn't of mentioned. This is a general observation that would affect many other people going to many other places as well assuming the band info online is correct. It's not a necessity to have all the bands to use your phone on other carriers but the service won't be as good.

feelfreetoblameme said:
A good concern to bring up for those of us that travel and rely on T-Mobile's great international coverage. I'm looking to get the unlocked V30 myself and it seems to have an even lower number of bands compared to the T-Mobile version, at least from what I can see on B&H's pre-order site. My main overseas travel is to Pakistan and England and looking at the bands used in both countries, the LG V30 covers them. That being said, when I have traveled with my current Nexus 5 that has less bands, I haven't had too many issues. I expect overseas data to be slow unless I get a local SIM but I agree it would be nice to have more options.
From B&H:
LTE: 1, 2, 3, 4, 5, 7, 12, 13, 20, 25, 66
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Can you check what bands the unlocked LG V30 shows supported by entering 5457#*300# in the dialer? I'm starting to think the specs online are all useless.

kurtbird said:
Can you check what bands the unlocked LG V30 shows supported by entering 5457#*300# in the dialer? I'm starting to think the specs online are all useless.
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I wish I had one to check! Only available to preorder on B&H at the moment, with an expected delivery of December 5th. Sigh.

portcqb said:
In the band selection menu on the T-mobile version and on the box it shows 1,2,3,4,5,7,8,12,13,17,20,25,28,29,30,38,39,40,41,46,66,71
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Right, but all those extra bands are enabled through the "hidden menu" options. Don't you think the "open market" US998 will also let you add more LTE bands?

the box is usually correct, its all the companies developers that disables the bands not needed for their networks. Which makes it difficult to get the specs right for all the different variants. Thats why they should just list all the bands off the box, then say in bold your carrier may be blocking some bands.

DaMagicTicket said:
the box is usually correct, its all the companies developers that disables the bands not needed for their networks. Which makes it difficult to get the specs right for all the different variants. Thats why they should just list all the bands off the box, then say in bold your carrier may be blocking some bands.
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So in this case it's possible that T-Mobile \ LG are only listing some of the bands on their websites since the box and phone show otherwise? It's pretty sad when LG's and T-Mobile's sites don't even match. On LG's site they list some of the bands as "Roaming Bands" which could mean those bands only work in roaming mode? It's too bad they can't put out accurate complete information.

DaMagicTicket said:
the box is usually correct, its all the companies developers that disables the bands not needed for their networks. Which makes it difficult to get the specs right for all the different variants. Thats why they should just list all the bands off the box, then say in bold your carrier may be blocking some bands.
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kurtbird said:
So in this case it's possible that T-Mobile \ LG are only listing some of the bands on their websites since the box and phone show otherwise? It's pretty sad when LG's and T-Mobile's sites don't even match. On LG's site they list some of the bands as "Roaming Bands" which could mean those bands only work in roaming mode? It's too bad they can't put out accurate complete information.
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For instance, it's well known the South Korean carriers' LG phones REALLY support most of the U.S. carrier LTE bands, even though the specs websites and South Korean carrier websites say differently. Many people from U.S. order LG phones off eBay from South Korea because those models often have better specs (like the LG G6 had quad DAC and more internal storage than U.S. LG G6) or receive OS updates first.
But it's hard finding specific information about exactly which bands. I just know from word of mouth. Someone yesterday asked me exactly which U.S. LTE bands were supported on the South Korean LG G6 PLus (the LG G6 on steroids released MONTHS later in mid-2017, and which FINALLY had all the specs in one phone), and I can't find an definitive source to answer that question. (There's three carriers and some may have more bands than the others.) I'm giving them the answer from an XDA user for regular G6.

Related

F400S/K/L Versions (Hardware Comparison) and usage on AT&T

Hola folks!
After finding enough screenshots/video reviews, I am beginning to think that from a hardware perspective the S and L variants are identical (including supported bands), whereas the K is only slightly different from S/L.
Any images of the back cover off on the K models (Olleh) will show "F400 0425 K" indicating the hardware is the "K" variant. (If you watch the review video http://www.androidcentral.com/lg-g3-review, you will notice this info up at the top on the backside, right above the camera.) UPDATE: Here is another link with an image http://arstechnica.com/gadgets/2014/06/lg-g3-review-a-great-phone-with-way-too-many-pixels/#image-4
On the S/L (SK Telecom, LG U+) models, they say "F400 0423 S/L" on the SK Telecom model ("S" variant), and "F400 0425 S/L" on the LG U+ model ("L" variant). You can find images of the "S" model with engadget's review (http://www.engadget.com/gallery/lg-g3-review/2676959/#!slide=2676963), and images of the "L" model with ubreakifix's F400L teardown (http://www.ubreakifix.com/blog/wp-content/uploads/2014/05/ubif-g3-21.jpg).
(Thanks and kudos to the review sites and teardown site for the images.)
As an owner of the F400S, I can tell you that all 3 variants will run on AT&T LTE (as a lot of our LTE is on Band 17 - 700 MHz spectrum). I was able to load my F400S with the TOT and DLL files of all 3 variants (currently waiting on getting it back to the "S" variant once the DLL is posted), and all 3 variants will connect to AT&T with no issues (for those of you that plan on importing like I did).
So for those of you who managed to brick your new G3, as long as you can ADB into it, you can edit your build.prop file with the corresponding korean variant model info, and load any stock image. As @wolfgart has posted a great thread with the TOTs and DLLs, I recommend swinging through there for more info. If you have a K variant, load the K TOT and DLL, and you are fine.
For those of us with S/L variants--with the above info and enough tinkering in the hidden menus of all 3 variants, I can tell you that from a hardware perspective these two models are nearly identical. From a modem/supported frequencies perspective, the S and L variants support the exact same frequencies--meaning, if you bricked your S or L version, you can restore it with an S or L TOT and DLL (after editing build.prop if needed) and you will still get all of your original hardware supported bands/frequencies. This is critical for those of you using LTE Band 5 to connect to your data... (should not be the case for any US AT&T users...).
UPDATE: in the 'Android Development' section, wolfgart's thread with the TOTs and DLLs have been updated to now include the files for all 3 models. So unless you know what you are doing with a build.prop edit, probably best to stick with what came with the phones for those who are new to this stuff.
The main difference between the S/L and K phones in frequency/band support is that LTE Band 8 is supported on the K model only, whereas you will get LTE Band 5 support on the S/L models. All other bands and frequencies (WCDMA/GSM) are the same across all 3 models. All 3 also support LTE Band 17, and will connect to AT&T in the US.
Took me a while to figure this out, but I had a long weekend
Cool! nice to know, thanks for the well explained post
Any thoughts about the L/S version suporting LTE Band 7?
Thanks
gsanches said:
Any thoughts about the L/S version suporting LTE Band 7?
Thanks
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Unfortunately, I don't connect to LTE with band 7 so I can't say much on that. However, just based on the hidden menus in both (I am using the L version on my S variant phone at the moment), they both have the same listings of 1,3,5,7 for supported bands.
LTE 700, 850, 1800, 2100, 2600 (Band 17, Band 5, Band 3, Band 1, and Band 7 respectively)
UMTS 850, 1900, 2100
GSM 800, 900, 1800, 1900
The above are the fully supported bands on the S and L variants.
The below are the fully supported bands on the K variant.
LTE 700, 900, 1800, 2100, 2600 (Band 17, Band 8, Band 3, Band 1, and Band 7 respectively)
UMTS 850, 1900, 2100
GSM 800, 900, 1800, 1900
I don't have the K variant on my device now, but I recall the only band difference is that it supports LTE band 8 (900 MHz) instead of LTE band 5 (850 MHz), but other supported bands are the same. LTE Band 5 is one of the primary bands for both SK Telecom and LG U+ (which partially explains why the two phones have nearly identical hardware, including modem support).
Hope this answers your question. As support for those frequencies are built in (and it makes sense on LG as a mass manufacturer--They can use the same modem and just rebrand it like they did in Korea for the S and L variants).
Why is the S one more expensive than the L?
gsanches said:
Why is the S one more expensive than the L?
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That, my friend, is a question you will have to ask LG and SK Telecom. We sorta see that in the US every so often with "special editions" that aren't really that special and they will add an extra 100ish.
Off-contract, LG U+ is the most affordable right now, with SK Telecom right around $700 USD. With markup and shipping, etc. eBayers are selling it for $750-800.
Also, you have to remember the G3 is a hot commodity even in Korea right now. Had some friends who thought it was funny I got a phone overseas before they even bothered joining the bandwagon.
So though I can't say for sure why exactly it's more expensive, I can definitely say it has to do with the fact that the phone is still only 3 weeks old
And none of those 3 will work on T-Mobile LTE which needs 1700 and 2100Mhz most of time.
There are some spots with 900Mhz support though.
But as much as I want G3, I'll wait for the T-Mo version.
Yeah...I'm a proud owner of a Htc One M7...I have been thinking a lot and decided that it's time to change. I'm comparing the M8, the Z2, the G3 for a long time and finally think that this last one will be the one...unfortunately it's still very soon to easily find information regarding this phone online...
Your information helped me a lot...now I know exactly which variant to buy :fingers-crossed:...thank you guys very much
gsanches said:
Yeah...I'm a proud owner of a Htc One M7...I have been thinking a lot and decided that it's time to change. I'm comparing the M8, the Z2, the G3 for a long time and finally think that this last one will be the one...unfortunately it's still very soon to easily find information regarding this phone online...
Your information helped me a lot...now I know exactly which variant to buy :fingers-crossed:...thank you guys very much
Click to expand...
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It looks like you are planning on doing the same upgrade I did. I still have my M7 as my backup , but definitely gotta say I am loving my G3.
That's amazing man...I've been a HTC fan since the Sensation...but currently I feel that they are been left behind...
I'm really sorry, but other brands are offering a lot more for the same price.
The HTC will always win in design and the quality of the phone's body, screen and, of course, sound!...but they are losing in the rest...UI, camera, battery life definitely...it's just sad
Nice to know that you're enjoying your G3...I hope I'll be as happy as you are in a few weeks...and judging by how much I've researched about it...I'm sure I'll love it!!!
Sent from my HTC One using XDA Free mobile app
question
sorry, which of these three variants brings FM radio? K, L, S, and if for example buy the K version, if you install the L or S variant fm radio works?
I´m about to buy a G3 and found some model have an antenna, is that correct?, anybody knows what tv frequencies can handle?. Thanks!
G3 HAPPY said:
sorry, which of these three variants brings FM radio? K, L, S, and if for example buy the K version, if you install the L or S variant fm radio works?
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From my research, none of the korean models (F400 S/K/L) support FM radio. Instead of an FM radio tuner, they are offered with Korea's DMB tuner, for korean DMB support.
I have only seen DMB function while in Korea and Japan. Anywhere else in the world, you will have to check with local providers, as some countries will charge for DMB as a service (just like satellite television).
Hope this helps
ferluci said:
I´m about to buy a G3 and found some model have an antenna, is that correct?, anybody knows what tv frequencies can handle?. Thanks!
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The only frequencies it can support is anything broadcasted as DMB. Certain countries offer DMB subscription services, but you will have to research if it is offered where you live.
In the US, DMB is unavailable so I just have a nice long antenna that people crack up at in the year 2014, but completely unusable where I am. I just tell them its for better service as a side joke lol
mikeythedude said:
The only frequencies it can support is anything broadcasted as DMB. Certain countries offer DMB subscription services, but you will have to research if it is offered where you live.
In the US, DMB is unavailable so I just have a nice long antenna that people crack up at in the year 2014, but completely unusable where I am. I just tell them its for better service as a side joke lol
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OK! Thank you
Anyone know which one is the best for AT&T
Sent from my SM-N900 using XDA Premium 4 mobile app
salvador1980 said:
Anyone know which one is the best for AT&T
Sent from my SM-N900 using XDA Premium 4 mobile app
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Any of them will do. I would say go for the one that gives you the best price. At this point, enough AT&T users have gotten their hands on all 3 variants. Most can get LTE through band 17 (700 MHz) which is available on all 3 phones.
Will the D855 variant (with LTE 700MHz) be able to use on AT&T (band class 17) or Verizon (band class 13)?
Or to be more specific, will the D855 cover all 700MHz US band class (12, 13, 14, and 17)?
Thanks!
kittiyut said:
Will the D855 variant (with LTE 700MHz) be able to use on AT&T (band class 17) or Verizon (band class 13)?
Or to be more specific, will the D855 cover all 700MHz US band class (12, 13, 14, and 17)?
Thanks!
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You would have to check which specific band class of 700 MHz the D855 would be capable of connecting to. As I do not have the D855, and specs are varied on the internet right now, I cannot say for sure.
The FCC had ruled four separate band classes to operate on the 700 MHz spectrum in America--Band 17 700 MHz capable modems cannot connect to any of the other 700 MHz band classes and vice versa. (It was claimed that they did not want to have any network interference issues. Carriers purchased the rights to access certain chunks of the 700 MHz spectrum, and they are isolated to those carriers only.)
I am seeing 700MHz (B28) support on D855 models, but I believe that might be related to certain LTE-A rollouts in Europe (meaning it may not be able to connect to current 700 MHz bands in the US (as the US does not have LTE-A networks at the moment) and new band classes are issued for LTE-A (i.e. Band 28).
mikeythedude said:
The only frequencies it can support is anything broadcasted as DMB. Certain countries offer DMB subscription services, but you will have to research if it is offered where you live.
In the US, DMB is unavailable so I just have a nice long antenna that people crack up at in the year 2014, but completely unusable where I am. I just tell them its for better service as a side joke lol
Click to expand...
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Does the antenna stand out much? Or is it hidden? Thanks

Q on LTE Bands of VZW G4

Has anyone tested out an AT&T SIM card in a Verizon variant of the G4? I'd really like an android phone that has LTE bands for both AT&T/VZW to swap back and forth with my iPhone. The VZW Nexus 6 worked great, but it was just too clunky for me.
Thanks in advance for the help!
AT&T uses two main bands for LTE, bands 5 and 17. They also use bands 2/4/29/30 depending on the market.
The Verizon G4 supports these bands according to Verizon: 2/4/13, and these bands according to other research I found online: 2/4/5/7/13.
If that's true, it sounds like you should be able to get some LTE in most markets, but you would be limited as the only bands you could get LTE on would be 2/4/5.
Thanks for your help!
geoff5093 said:
AT&T uses two main bands for LTE, bands 5 and 17. They also use bands 2/4/29/30 depending on the market.
The Verizon G4 supports these bands according to Verizon: 2/4/13, and these bands according to other research I found online: 2/4/5/7/13.
If that's true, it sounds like you should be able to get some LTE in most markets, but you would be limited as the only bands you could get LTE on would be 2/4/5.
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Do you know where 2/4/5/7/13 are confirmed online? I really wish LG would give us more lte bands like the S6 and iphone 6 do so that I can use it between the US and Europe.
nacymex said:
Do you know where 2/4/5/7/13 are confirmed online? I really wish LG would give us more lte bands like the S6 and iphone 6 do so that I can use it between the US and Europe.
Click to expand...
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I only saw it on some spec listings, I'm not sure where you can confirm it.
Sent from my VS986 using Tapatalk

Unlock Mate SE frequency bands

Is it possible? I'm with MetroPCS and get about 80% of their frequencies but I'm short a few bands. Anyone on the same boat as me?
someeh said:
Is it possible? I'm with MetroPCS and get about 80% of their frequencies but I'm short a few bands. Anyone on the same boat as me?
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I'm with T-Mobile and the phone works great with no band issues-even better than my S7 edge Tmo.
Mr. Clown said:
I'm with T-Mobile and the phone works great with no band issues-even better than my S7 edge Tmo.
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I know MetroPCS uses their network. Have you done the frequency check to see if you're getting all their bands, for t mobile I mean? I have attached the bands that the mate supports on Metro but would like to enable the ones that aren't.
someeh said:
I know MetroPCS uses their network. Have you done the frequency check to see if you're getting all their bands, for t mobile I mean? I have attached the bands that the mate supports on Metro but would like to enable the ones that aren't.
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I don't think the Mate phone (or any honor 7x version) have the hardware capabilities for band 66 or 71. If the phone was exclusively for T-Mobile, I bet Huawei probably equipped at least their flagships with them. Below you can see all the supported bands from all the Honor 7x versions.
https://www.gsmarena.com/huawei_honor_7x-8880.php#l24
For me, even if the phone had either band 66 or 71 dunno if T-Mobile have deployed these frequencies where I live. I either get band 4 or 12 and is incredible fast (100 Mbps download).
ugh i totally want to know how to unlock all those bands
This phone becomes useless when you travel to Europe especially with LTE as major bands used in Europe aren't supported on US models.
this is very frustrating.

G7 Thinq won't connect to LTE on T-mobile...help

I just got a brand new international version of the G7 Thinq, it is the international version, with 128gb and 6gb ram.
I'm able to connect to T-mobile and make calls etc, but it won't connect to LTE even though I've been using LTE for years in my area with no issue on old phone.
T-Mobile support was not able to help me.
The highest it connects is 4g
I really do not want to return this phone to the seller, but I don't want to settle for a phone that can't connect to LTE like my old one.
Willing to try anything...any ideas?
Thanks
4G is LTE.
Falkentyne said:
4G is LTE.
Click to expand...
Click to collapse
Do you have this phone and live in a LTE area? My old phone actually said "LTE" for the signal when it connected with LTE, are you saying this model phone does not actually say "LTE" on the signal bar?
Can anyone confirm that this phone says "LTE" at the top with an LTE signal?
alterami said:
Do you have this phone and live in a LTE area? My old phone actually said "LTE" for the signal when it connected with LTE, are you saying this model phone does not actually say "LTE" on the signal bar?
Can anyone confirm that this phone says "LTE" at the top with an LTE signal?
Click to expand...
Click to collapse
I have this phone and I'm aware of that.
4G *IS* LTE.
You need to google what LTE is.
occasionally you will see 4G+ (downloading).
Falkentyne said:
I have this phone and I'm aware of that.
4G *IS* LTE.
You need to google what LTE is.
occasionally you will see 4G+ (downloading).
Click to expand...
Click to collapse
I just googled it and I've read 3 sites so far that says they are not the same.....
https://www.tccrocks.com/blog/what-is-difference-between-4g-and-4g-lte/
I'm not trying to start an argument. I'm just used to my phone displaying LTE and if you are saying this model does NOT display LTE, and displays a "4G" instead, then that answers my question. Some sites even say HSPA+ is 4g, and I know that is different than LTE.
On tmobile he is correct 4g is hspa+.. My g7 says 4g lte when on lte.. Did you do a network reset? Or call tmobile and ask then to redo your phone activation to make sure you register on there network right.. Maybe need a newer sim?
Check the APN settings
alterami said:
I just got a brand new international version of the G7 Thinq, it is the international version, with 128gb and 6gb ram.
I'm able to connect to T-mobile and make calls etc, but it won't connect to LTE even though I've been using LTE for years in my area with no issue on old phone.
T-Mobile support was not able to help me.
The highest it connects is 4g
I really do not want to return this phone to the seller, but I don't want to settle for a phone that can't connect to LTE like my old one.
Willing to try anything...any ideas?
Thanks
Click to expand...
Click to collapse
It's possible that the APN settings may need to be tweaked. I'd start there.
darkpoe said:
On tmobile he is correct 4g is hspa+.. My g7 says 4g lte when on lte.. Did you do a network reset? Or call tmobile and ask then to redo your phone activation to make sure you register on there network right.. Maybe need a newer sim?
Click to expand...
Click to collapse
Mine says 4G+. Figured that was LTE.
and 4G (without 4G)+ is not LTE?
Falkentyne said:
Mine says 4G+. Figured that was LTE.
and 4G (without 4G)+ is not LTE?
Click to expand...
Click to collapse
I've called T-Mobile, had them do a restart, had them check APN, etc.
I'm using the same sim as my old phone that gets LTE just fine, so it's not that.
I'm thinking something about this international version maybe doesn't support one of the bands or frequencies that T-Mobile uses in Chicago (even though it says it supports GSM worldwide)
I'm probably going to send it back as my 3 year old Motorola phone gets a higher tested download speed on a speed test than this new one without LTE. Just wanted to check if anyone else had the issue. Thanks
alterami said:
I just got a brand new international version of the G7 Thinq, it is the international version, with 128gb and 6gb ram.
I'm able to connect to T-mobile and make calls etc, but it won't connect to LTE even though I've been using LTE for years in my area with no issue on old phone.
Click to expand...
Click to collapse
T-Mobile uses LTE bands 2, 4, 12, 66, 71, while the G710EAW, which I assume is the model you've bought, supports bands 1, 3, 5, 7, 8, 28, 38, 39, 40, 41 - so none of the TMob LTE bands.
There are six variants of the G7, G710EAW is aimed at Asia/Oceania and together with the G710EMW (64GB/8GB single-sim version of your variant) the only one that doesn't support at least two of the TMob LTE bands.
Sorry, hope you'll find a nice replacement
steeserious said:
T-Mobile uses LTE bands 2, 4, 12, 66, 71, while the G710EAW, which I assume is the model you've bought, supports bands 1, 3, 5, 7, 8, 28, 38, 39, 40, 41 - so none of the TMob LTE bands.
There are six variants of the G7, G710EAW is aimed at Asia/Oceania and together with the G710EMW (64GB/8GB single-sim version of your variant) the only one that doesn't support at least two of the TMob LTE bands.
Sorry, hope you'll find a nice replacement
Click to expand...
Click to collapse
This is what I was afraid of. But I specifically purchased this model because it had the 128gb, the extra 2gb RAM, and dual-sim....I'll have to research if this is available in one of the models you mentioned but so far I've only seen the 64gb with single sim so I guess I'll have to find a new model. Thanks for the info.
steeserious said:
T-Mobile uses LTE bands 2, 4, 12, 66, 71, while the G710EAW, which I assume is the model you've bought, supports bands 1, 3, 5, 7, 8, 28, 38, 39, 40, 41 - so none of the TMob LTE bands.
There are six variants of the G7, G710EAW is aimed at Asia/Oceania and together with the G710EMW (64GB/8GB single-sim version of your variant) the only one that doesn't support at least two of the TMob LTE bands.
Sorry, hope you'll find a nice replacement
Click to expand...
Click to collapse
Who told you this?
I have the G710EAW and it most CERTAINLY supports bands 2 and 4.
It's even labeled DIRECTLY on the box itself.
Don't get your information from the LG website. The site only shows which bands are used IN THAT REGION, not what is supported by hardware.
---------- Post added at 05:36 AM ---------- Previous post was at 05:30 AM ----------
alterami said:
This is what I was afraid of. But I specifically purchased this model because it had the 128gb, the extra 2gb RAM, and dual-sim....I'll have to research if this is available in one of the models you mentioned but so far I've only seen the 64gb with single sim so I guess I'll have to find a new model. Thanks for the info.
Click to expand...
Click to collapse
Don't believe everything you hear on the internet. Bands 2 and 4 are supported.
These are the bands supported by the G710EAW.
GSM: 850/900/1800/1900
WCDMA: 850/900/1700/1800/1900/2100
TD-SCDMA: 1900/2000
LTE: B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B20/B28/B38/B39/B40/B41
If a band is NOT supported, trying to select it will show "FAIL" in the engineering menu.
Example: band 25 is shown, but not supported. This will show FAIL.
It was the international LG G6 which had problems with T-mobile, as Band 2 was not supported (shown in service menu, if you select it it shows 'FAIL'.)
I sold one of these phones (I had 2) to a T-mobile user and he's happy.
I have also the 128 GB lg g7 eaw version. My phone shows 4g also. The speed test i have done is 60mbps both up and down and i am ok with that.
What is the diffrence between 4g and 4g lte? Should it display lte?
P. S. My operator is having lte in band 1 and 38 and are supported by the phone. Also band 2 and 4 are available and both connected with succes...
Inerent said:
I have also the 128 GB lg g7 eaw version. My phone shows 4g also. The speed test i have done is 60mbps both up and down and i am ok with that.
What is the diffrence between 4g and 4g lte? Should it display lte?
Click to expand...
Click to collapse
My G710EAW shows 4G+. Uaing Net10 on band 2 which uses tmobile's servers. I think each and every person here needs to stop crying wolf. Seriously.
If the US version shows LTE and the international version shows 4G+ I mean who cares if its the same damn thing?
https://www.4g.co.uk/news/what-is-4g-plus-ee/
4G+ is another name for LTE-A, LTE-Advanced or 4.5G and it’s basically a faster version of 4G. It works through carrier aggregation, which allows 4G phones to receive data from multiple bands in the 4G spectrum.
So while standard 4G only uses one band at a time, 4G+ can combine two bands for increased speeds. In EE’s case it’s the 1800MHz and 2.6GHz bands which are being combined
Falkentyne said:
My G710EAW shows 4G+. Uaing Net10 on band 2 which uses tmobile's servers. I think each and every person here needs to stop crying wolf. Seriously.
If the US version shows LTE and the international version shows 4G+ I mean who cares if its the same damn thing?
https://www.4g.co.uk/news/what-is-4g-plus-ee/
4G+ is another name for LTE-A, LTE-Advanced or 4.5G and it’s basically a faster version of 4G. It works through carrier aggregation, which allows 4G phones to receive data from multiple bands in the 4G spectrum.
So while standard 4G only uses one band at a time, 4G+ can combine two bands for increased speeds. In EE’s case it’s the 1800MHz and 2.6GHz bands which are being combined
Click to expand...
Click to collapse
Thx man!
I also knew that 4g = lte. It seems that here are a lot of fake techs.
Falkentyne said:
Who told you this?
I have the G710EAW and it most CERTAINLY supports bands 2 and 4.
It's even labeled DIRECTLY on the box itself.
These are the bands supported by the G710EAW.
GSM: 850/900/1800/1900
WCDMA: 850/900/1700/1800/1900/2100
TD-SCDMA: 1900/2000
LTE: B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B20/B28/B38/B39/B40/B41
Click to expand...
Click to collapse
The information is from gsmarena. They have been spot on with this kind of information the last times I checked. However, it seems like they're off with the G7. I just compared my variant with their information and it's off as well. Thanks for catching this!
So in that case I can only think of one reason why the OPs phone would not connect to TMobile 4G: the network in your area is using bands that are not supported by your G7. However, this is quite unlikely, since these would be 66/71. From what I read, they have only been introduced in 2017.

G9 Plus Odessa Variant XT-2087-1: Conflicting Information re: FDD LTE Bands and Volte... ATT/T-Mobile users?

Could someone who has this exact model please confirm whether or not the FDD LTE band configuration is as follows?
Apologies for inconveniencing members with such elementary questions, but I have very impaired vision and there are few MASSIVE screen phones that work in the USA within my price range. I contacted Motorola and posted in their forum to be sure of this purchase, but to no avail.
Meanwhile every seller in the USA who claims to carry the XT-2087-1 Odessa variant is posting the FDD-LTE Configuration for XT-2087-2 (which lacks B12, B17 and B66) in their specification.
The config I think it is supposed to have is:
FDD-LTE Bands: B1, B2, B3, B4, B5, B7, B8, B12, B17, B28 and B66
If that is correct, why are Amazon sellers are stating that this phone cannot use Volte? I do understand that getting Volte to work on an international model might require using short codes and/or activating the Sim on a different phone before using it with the G9 Plus, or maybe rooting and a custom rom, but that's okay. Just want to make sure it's not hardware limited).
Is anyone here using this phone with ATT or T-Mobile or an ATT/TMO MVNO?
Thank you for your help!
brasscupcakes said:
Could someone who has this exact model please confirm whether or not the FDD LTE band configuration is as follows?
Apologies for inconveniencing members with such elementary questions, but I have very impaired vision and there are few MASSIVE screen phones that work in the USA within my price range. I contacted Motorola and posted in their forum to be sure of this purchase, but to no avail.
Meanwhile every seller in the USA who claims to carry the XT-2087-1 Odessa variant is posting the FDD-LTE Configuration for XT-2087-2 (which lacks B12, B17 and B66) in their specification.
The config I think it is supposed to have is:
FDD-LTE Bands: B1, B2, B3, B4, B5, B7, B8, B12, B17, B28 and B66
If that is correct, why are Amazon sellers are stating that this phone cannot use Volte? I do understand that getting Volte to work on an international model might require using short codes and/or activating the Sim on a different phone before using it with the G9 Plus, or maybe rooting and a custom rom, but that's okay. Just want to make sure it's not hardware limited).
Is anyone here using this phone with ATT or T-Mobile or an ATT/TMO MVNO?
Thank you for your help!
Click to expand...
Click to collapse
I have that model but have no idea how to check that config
Thanks for replying. Are you using it in the USA and if you are can you tell me which carrier you are using and which LTE band is active? (Any Android app that checks network configuration can show the info).
How are you liking the phone?
brasscupcakes said:
Thanks for replying. Are you using it in the USA and if you are can you tell me which carrier you are using and which LTE band is active? (Any Android app that checks network configuration can show the info).
How are you liking the phone?
Click to expand...
Click to collapse
No, I'm not from the US
Okay: I finally got a callback from Motorola international (who were no help at all as they referred me to the New Zealand website which is a different model).
However, the 4G LTE configuration for this exact model is listed on the Brazil website: https://www.motorola.com.br/smartphone-moto-g9-plus/p
It is as follows:
Bandas
2G - GSM 850/900/1800/1900 MHz
3G - WCDMA 850/900/1700/1900/2100 MHz
4G - LTE B1/B2/B3/B4/B5/B7/B8
/B12/B17/B28/B66
This means the only major band this phone is lacking for TMO is band 71. Yes, it is increasingly important for TMO, but even without band 71, this is one of the few Motorola Dual Sim phones to include FDD LTE 12/17 & 66.
It should be fully compatible with AT&T (except that Cricket won't permit it to use Volte on the Cricket network ... AT&T MVNOs apart from Cricket seem to be fine).
I am probably going to take a chance and order this on Amazon. I will report back on how well it works with my two ATT MVNOs --- still looking for a cheap prepaid TMO MVNO sim for testing purposes, if anybody has suggestions.
brasscupcakes said:
Okay: I finally got a callback from Motorola international (who were no help at all as they referred me to the New Zealand website which is a different model).
However, the 4G LTE configuration for this exact model is listed on the Brazil website: https://www.motorola.com.br/smartphone-moto-g9-plus/p
It is as follows:
Bandas
2G - GSM 850/900/1800/1900 MHz
3G - WCDMA 850/900/1700/1900/2100 MHz
4G - LTE B1/B2/B3/B4/B5/B7/B8
/B12/B17/B28/B66
This means the only major band this phone is lacking for TMO is band 71. Yes, it is increasingly important for TMO, but even without band 71, this is one of the few Motorola Dual Sim phones to include FDD LTE 12/17 & 66.
It should be fully compatible with AT&T (except that Cricket won't permit it to use Volte on the Cricket network ... AT&T MVNOs apart from Cricket seem to be fine).
I am probably going to take a chance and order this on Amazon. I will report back on how well it works with my two ATT MVNOs --- still looking for a cheap prepaid TMO MVNO sim for testing purposes, if anybody has suggestions.
Click to expand...
Click to collapse
friend. save your files and try to reset it with your carrier's chip and put it later when you go into airplane mode there within 2 minutes you can take it out of airplane mode that might solve your case. Hope this helps . here always help me doing this

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