Just got Pixel 2 XL; dust under glass?? RMA? - Google Pixel 2 XL Questions & Answers

There are two small dark spots that look like that are on top of the glass? But they wont clean off no matter what i do, so it has to be under the glass. Should I RMA?

ArminasAnarion said:
There are two small dark spots that look like that are on top of the glass? But they wont clean off no matter what i do, so it has to be under the glass. Should I RMA?
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Pics?

v12xke said:
Pics?
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https://www.dropbox.com/s/psapu2mgjkd7o1p/hi.png?dl=0
I called Google and they said it was probably two dead pixels and they are doing an RMA. But honestly it looked more like dust under the glass to me, or maybe even chipped glass?

ArminasAnarion said:
https://www.dropbox.com/s/psapu2mgjkd7o1p/hi.png?dl=0
I called Google and they said it was probably two dead pixels and they are doing an RMA. But honestly it looked more like dust under the glass to me, or maybe even chipped glass?
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I'd say dead pixels too, but you have to look very close (I use a magnifying glass) to see the shape. In any case RMA is the way to go. Bummer. Hope you have a spare phone.

v12xke said:
I'd say dead pixels too, but you have to look very close (I use a magnifying glass) to see the shape. In any case RMA is the way to go. Bummer. Hope you have a spare phone.
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Yeah I still have my Nexus 6p new pixel comes Tuesday. Thanks

Same problem my pixel 2 i have only one black dot inside the screen.. did you get RMA device ? Its new or refurbished?

Related

Replacement screen

What is the best site to get a replacement screen from? My digitizer is fine, just need the screen
Ouch!
Found one for 15, going to two tone my note 4
n00b1269 said:
Found one for 15, going to two tone my note 4
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Where did you find it?eBay?post a link and let us know after you install it if you recommend it,I like to have a back up screen laying around haven't seen any post on replacing one on note4 yet,surprisingly I havent had to replace a Samsung screen yet had s3,4,5,and now note4,I did replace the camera glass on S5 and the charging flap,got them from some site they came from Hong Kong or something but were OEM and cheap.
http://www.hytparts.com/005521-oem-replacement-outer-glass-lens-for-samsung-galaxy-note-4.html
n00b1269 said:
http://www.hytparts.com/005521-oem-replacement-outer-glass-lens-for-samsung-galaxy-note-4.html
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Nice that looks legit,please post back and let me know how long it took to receive it and what your thoughts are on it.
Will be ordering Thursday, there are four color options. I have the white, I'm going to do the black glass, with the white and chrome and black back I think.
That will look good,I have the white s3,black s4,white s5, I use all dark backgrounds if there's an option and dark wallpapers with the black note4, it just looks nicer to me, that's why I got black this time,but I'd put the white back on myn,I actually never saw the white one in person to be honest I'll have to take a look.
Good luck swapping just the glass, its fused to the digitizer.
deathshead said:
Good luck swapping just the glass, its fused to the digitizer.
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Can you elaborate,are you saying its impossible to replace just the screen and he will need to replace the digitizer also with one that has the screen fused to it?
djmouse said:
Can you elaborate,are you saying its impossible to replace just the screen and he will need to replace the digitizer also with one that has the screen fused to it?
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Sorry ididnt provide much detail but theres a video on youtube with a repair guy and he attempts to do a glass swap and breaks the digitizer from it being fused like the s3
djmouse said:
Can you elaborate,are you saying its impossible to replace just the screen and he will need to replace the digitizer also with one that has the screen fused to it?
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I'm sure Google can elaborate also.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Martinjv71 said:
I'm sure Google can elaborate also.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Thanks,were not here to be negative were here to learn and share,maybe he had a hands on experience, that's better then googling something most times, I already saw a tear down of the note4 but not the screen being taken off the digitizer but thanks again for being so helpful.
deathshead said:
Sorry ididnt provide much detail but theres a video on youtube with a repair guy and he attempts to do a glass swap and breaks the digitizer from it being fused like the s3
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Don't you just heat it like the rest to separate it? I assume its no different then replacing note 2 or 3 glass...
Sent from my SAMSUNG-SM-N910A
bordman said:
Don't you just heat it like the rest to separate it? I assume its no different then replacing note 2 or 3 glass...
Sent from my SAMSUNG-SM-N910A
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That's the problem. I don't think you can. I'm paying $75 to get it fixed.
A blow dryer did the trick
n00b1269 said:
A blow dryer did the trick
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Got pics?
How did it turn out and where did you get the parts?
I don't have pics, I sold it literally the moment it was fixed. But I can say, the kit was 11.95 with amazon prime shipping. It was for the 910. The glass was cheap, but usable and came with tools. This lit used double sided tape, not loca and the glass didn't have a logo. I two toned it. I thought it would look better but just looked like knock off. But hey my buddy slapped down $690 and said he wants it so no complaints
Basically the concept is heating the glass so the adhesive between the digitizer and glass can be loose or let's say workable. I did this on my Galaxy Note 1 but kinda screwed up a bit. Trying to separate the glass from the digitizer is a pain on the butt because with what ever you use to separate it you can also risk scratching the digitizer. Also do not overheat as it can mess your screen up bad. Let's say all the job is cleanly done and you separated the glass still with the adhesive on the digitizer, put the new glass on the screen and with the heat gun/hair dryer put some heat on the glass to get the adhesive back to stikn mode. This is a simple but yet risky fix. In my experience with a new phone I'd pay the amount to get the screen fixed though idiots here in Georgia will try to rip you off saying you need a new digitizer as well. Hope it gives you a bit of info though look for vids about this before attempting on your own note 4
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
They give you a clear wire between two rings to separate the screen. It was quite easy. Bunch of glue left over but rubbing alcohol and a light touch took care of that. The trick was to have someone else heating as you slowly work it. I think the fix would of looked a bit better with loca I feel.

replacement of front glass

Unfortunately my phone has dropped from my hand and its glass has broken but touch and lcd is working properly but only front glass has broken i had seen lots of vedio about Samsung phone but i didn't get for oneplus can anyone tell me weather is is replacible or not and which method is good loca glue or adhesive tape and uv torch is must for solidify the loca glue or it can be done by sun rays because it also has lots of uv light
Searching for exactly that too.
Sent from my ONEPLUS A3003 using Tapatalk
sauravid said:
Unfortunately my phone has dropped from my hand and its glass has broken but touch and lcd is working properly but only front glass has broken i had seen lots of video about Samsung phone but i didn't get for oneplus can anyone tell me weather is is replaceble or not and which method is good loca glue or adhesive tape please help me.
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It's very difficult to replace the glass only. You can find the glass om eBay for 3£ and loca glue on Amazon for 5£, but the removal process takes time. I was in the same situation with you. I tried with a proper heat gun, lots of YouTube tutorials, playing cards, everything. I managed to remove 30% of the glass, and then a wrong move cracked the display. I got frustrated and ripped the display completely. What I suggest is to send it to oneplus centre because if you damage the display while changing the glass, you will have to change the entire assembly. An assembly costs over 90£ on eBay, and they're most likely not original. Oneplus service centre will charge you with about 70£ in total. Cheers
XDRdaniel said:
It's very difficult to replace the glass only. You can find the glass in eBay for 3£ and loca glue on Amazon for 5£, but the removal process takes time. I was in the same situation with you. I tried with a proper heat gun, lots of YouTube tutorials, playing cards, everything. I managed to remove 30% of the glass, and then a wrong move cracked the display. I got frustrated and ripped the display completely. What I suggest is to send it to oneplus centre because if you damage the display while changing the glass, you will have to change to whole assembly. An assembly costs over 90£ on eBay, and they're most likely not original. Oneplus service centre will charge you with about 70£ in total. Cheers
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Actually i live in a place where there is no service center can you tell me uv torch is must needed or glue can be solidify by sun rays because it also have lots of uv ray
ussl said:
Searching for exactly that too.
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Can you tell weather uv torch is must needed or it can be solidify by the help of sun rays because it also has lots of uv rays
sauravid said:
Can you tell weather uv torch is must needed or it can be solidify by the help of sun rays because it also has lots of uv rays
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Not necessarily, as it will dry in the sun, but it will take a bit longer.
On topic. I just dropped my phone 5 mins ago, and it shattered. F**k me.
XDRdaniel said:
Not necessarily, as it will dry in the sun, but it will take a bit longer.
On topic. I just dropped my phone 5 mins ago, and it shattered. F**k me.
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Be calm and do it.. and please share you experience of replacement
sauravid said:
Be calm and do it.. and please share you experience of replacement
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Nah, it's just one crack on the bottom left corner. I won't even bother. Still, it sucks because I just had it repaired like 2 weeks ago
XDRdaniel said:
Nah, it's just one crack on the bottom left corner. I won't even bother. Still, it sucks because I just had it repaired like 2 weeks ago
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Ohk bro if you do it please share yr experience
I dropped mine and tried to do it by myself
Spent 2 hrs and guess what messed up and the display broke that is became dead
Then i got it done from a repairing shop where the guy said it's almost impossible to the screen by yourself because of how the design of this phone is and cursed one plus, until you replace the phones like 100 times a day
My advice don't to it by yourself
Get it done
Cheers ?
Sent from my OnePlus3 using XDA Labs
Prattham said:
I dropped mine and tried to do it by myself
Spent 2 hrs and guess what messed up and the display broke that is became dead
Then i got it done from a repairing shop where the guy said it's almost impossible to the screen by yourself because of how the design of this phone is and cursed one plus, until you replace the phones like 100 times a day
My advice don't to it by yourself
Get it done
Cheers ?
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Just tell me is the glass is replaceable or not because it is really very tough task but galaxy s7 glass can be removed then why not oneplus 3
sauravid said:
Just tell me is the glass is replaceable or not because it is really very tough task but galaxy s7 glass can be removed then why not oneplus 3
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Yes, it can. Its very difficult, but its doable
sauravid said:
Just tell me is the glass is replaceable or not because it is really very tough task but galaxy s7 glass can be removed then why not oneplus 3
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XDRdaniel said:
Yes, it can. Its very difficult, but its doable
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Same answer
Sent from my OnePlus3 using XDA Labs
Prattham said:
Same answer
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Have you did it ever???
sauravid said:
Have you did it ever???
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That's what i said
I was trying to replace the glass only and ended up with messing up my display
Sent from my OnePlus3 using XDA Labs
Prattham said:
That's what i said
I was trying to replace the glass only and ended up with messing up my display
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Can you please tell me what problem do you face it may help me
Prattham said:
That's what i said
I was trying to replace the glass only and ended up with messing up my display
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Dude, same
Send it to Oneplus get it replaced... Most parts are fake and low quality. I did my Motorola once and the glass broke in my pocket en destroyed the LCD. Just don't do it yourself it is way to hard.

Whitestone application

This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
Chronos300 said:
This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
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I'm sure you could take it to any repair shop and they'll do it for you for a fee.
Chronos300 said:
This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
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Try to find those repair shops that has experience in doing lcd repairs especially those that uses loca.
Sent from my ONEPLUS A3000 using Tapatalk
do it yourself just take your time and be patient. I did on my note 8 and its just about perfect just a couple pieces of dust along one edge but screen is money. unreal how easy it is
Anyone else get cracks in their Whitestone screen protector? I haven't been rough at all with my device and I've got a good couple of cracks off on the left side and one wierd crescent shape crack in the middle of the screen protector ?
jonkillops said:
Anyone else get cracks in their Whitestone screen protector? I haven't been rough at all with my device and I've got a good couple of cracks off on the left side and one wierd crescent shape crack in the middle of the screen protector ?
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Yup got a crack on the right edge, also take care of my phone and never dropped...
Same here, I'm very self aware and extra careful with all my phones, this seemed like it magically appeared one day when I was on my couch
My theory; why it cracked!
fullmetal509 said:
Same here, I'm very self aware and extra careful with all my phones, this seemed like it magically appeared one day when I was on my couch
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I'm ordered two Glass screen protectors (not Dom glass) from a vendor on Amazon for my Pixel 2 xl, after perfect installation of the first glass screen I have noticed all along the right side of my phone that the screen protector is not touching the phone glass. It was not a bubble, but a narrow air space from top to bottom of the phone screen.
I remove the glass protector and installed the second one, same issue again!
I suspect that the Pixel 2 xl glass is not equally straight across the surface of the phone! I believe its a quality issue with pixel 2 xl screens.
Because the surface is not evenly straight, when the dome glass adhesive is cured, it pulls the glass screen unevenly which causes the cracks in the glass.
Chronos300 said:
This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
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Be adventurous...
They have a lifetime warranty, even for human error. Link
BR7fan said:
Be adventurous...
They have a lifetime warranty, even for human error. Link
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You may not be aware of this, but there are a lot of reviews indicating that Whitestone's customer service is abysmal. If you have an issue, they may give you a warranty replacement, however they make you pay return shipping, so you essentially end up paying 1/3 the price of the protector (which isn't cheap to begin with) to ship it back to them and then maybe after a month or so they'll get you a new one.
cognitivedissonance said:
You may not be aware of this, but there are a lot of reviews indicating that Whitestone's customer service is abysmal. If you have an issue, they may give you a warranty replacement, however they make you pay return shipping, so you essentially end up paying 1/3 the price of the protector (which isn't cheap to begin with) to ship it back to them and then maybe after a month or so they'll get you a new one.
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Yea but that's better than paying $50. I'll gladly pay the 1/3.
Sent from my Pixel 2 XL using XDA Labs

WEIRD SPOT under the screen, please help.

Hi All,
This spot appeared out of nowhere the other day.
Is it water? Is the glue under the screen coming off?
There is no crack or anything.
What do you guys think it is?
If it's something that won't expand, I don't mind it.
Looks like black color on glass is scratched
nNeFeroN said:
Looks like black color on glass is scratched
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And it looks like it's getting bigger every day.
Any solution?
Lebo-Wog said:
And it looks like it's getting bigger every day.
Any solution?
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I would contacted with service center to get best idea solution from them .
nNeFeroN said:
I would contacted with service center to get best idea solution from them .
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Done, let's see where this lead.
Of course....
How encouraging to upgrade to another oneplus phone.
Lebo-Wog said:
Of course....
How encouraging to upgrade to another oneplus phone.
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Oh it's sad... I just got 1 idea, to try coloring this place with something like nail polish
Lebo-Wog said:
Done, let's see where this lead.
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Same happened to me on my OnePlus One, I figured it was from a really tight case that I had on it, taking it on and off, starting from the same corner. Mine was glass separating from digitizer..... It never effected the touch/screen function, but was terribly annoying.
I eventually replaced the screen and digitizer all in one piece. ( After a drop and screen smash)
Wonder if the 5t is built on same "layers" as the one.
Bummer.
Supertacomonkeyexplosion said:
Same happened to me on my OnePlus One, I figured it was from a really tight case that I had on it, taking it on and off, starting from the same corner. Mine was glass separating from digitizer..... It never effected the touch/screen function, but was terribly annoying.
I eventually replaced the screen and digitizer all in one piece. ( After a drop and screen smash)
Wonder if the 5t is built on same "layers" as the one.
Bummer.
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I put the phone on ebay and the bidding will end today.
IT's around 180$ for a screen replacement.
Not worth it.

Question Protective sticker on the camera "visor"?

Hey, good people,
Did your Pixel 6 Pro have a sticker on the camera when taken out of the box? I think I may have received a returned unit, mine didn't have one.
Mine had neither a screen protector on the screen or camera.
wilpang said:
Mine had neither a screen protector on the screen or camera.
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Same for me ...
Nothing on mine. Weird about yours
galaxys said:
Nothing on mine. Weird about yours
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Parts shortages, part spec change, sloppy production line/QC practices... who knows?
Not a critical item.
If it you could correlate that to a manufactured date/plant that might be interesting.
Inspect closely for any physical damage.
Charge to 100% Boot.
Use ScreenTest to check the display. Test cam, internet/phone, bt, wifi, and basic features.
wilpang said:
Mine had neither a screen protector on the screen or camera.
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Not sure what you call a screen protector. Pixels never had screen "protectors", the most recent Pixel 6 just had a piece of paper loosely layed on the screen that you were able to easily pull off.
tr0ubles0me said:
Hey, good people,
Did your Pixel 6 Pro have a sticker on the camera when taken out of the box? I think I may have received a returned unit, mine didn't have one.
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I had no sticker on the camera. It's possible that it was returned, but it's also just possible that the human that assemblied the phone forgot to remove the sticker. If you remember the leaked assembly videos, almost the entire assembly is done by humans by hand, so mistakes wouldn't surprise me.
they dont come with any. Just the paper bit on the screen.
tr0ubles0me said:
Hey, good people,
Did your Pixel 6 Pro have a sticker on the camera when taken out of the box? I think I may have received a returned unit, mine didn't have one.
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Click to collapse
There's no screen protection when you open the box. There's just a paper covering the screen. I would suggest to watch one of the unboxing videos and verify if that's what you got.
Mine had clear plastic stickers over all glass surfaces. Probably what people are referring to as "protectors". They do indeed protect from dings and scratches during shipping.

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