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I have 002 Novatec that I purchased from Radioshack on June 4th at 6am here in Salt Lake City,Utah. My question is, I've banged it up a tad bit and was wondering if I bring it in (unrooted/stock of course) to radioshack and explain to them why I want to be put on the waiting list for a new one (30 fps cap, purple hue,not as bright as 003s) and maybe even show them the comparison picture of the 002 to the 003, and they deny me, do I goto sprint next or call HTC or keep trying?
http://tund.imgur.com/evo
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
healthpellets said:
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
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the thing is,.. the screen has 2 minor scratches,kickstand is scratched up a wee bit, the camera lense has a scratch or two but not right in front of the lens just off to the sides, and the corner has a ding, can I return it in that condition? I will post screens soon!
healthpellets said:
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
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crappy 4g service mind you, but thats what wifi is for
If it been less then 30 days your fine. Even if its been a few days over they can still do it. They might charge a restocking fee, but they can waive it. just be firm when handling those lovely radio shack employees.
Pics: http://tund.imgur.com/evo
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
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Sent from my god phone.
mrono said:
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
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Sent from my god phone.
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Hmm so crappy signal inside buildings/home might defeat the fact that my phone is a bit thrashed?
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
Wayno-san said:
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
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Dunno, i brought it in couple weeks ago and showed the dude that sold me the phone the scratches on the screen, he was like dunno if we will be able to accept that phone, so I guess im stuck with it,.. which isnt a bad thing for me, just my wallet. So the question now i guess is, can I convince these RS guys to exchange my 002 with an 003 and hope I get an epson screen? I will be going straight to ZAGG HQ here in Salt Lake to have them install thier Invisshield since I'm so clumsy at it, if I do get a new evo.
You're still within 30 days, so even if RadioShack won't take the phone back can't you still cancel your service, or get a cheap dumbphone and change your plan accordingly? You can always sell your Evo on Ebay or something then.
EDIT: since the OP changed his original question, this post is no longer relevant
Probably depends who you talk to and how nice they are. Some Radioshacks will inspect the phone more in-depth than others. Basically you are wanting to exchange a nicked up phone for a new one. "30 fps cap, purple hue,not as bright as 003s" are not really considered defects. Unless you bought the warranty from them that covers wear and tear, then it's gonna be a hit or miss.
edit: I just skimmed your pictures and those are some pretty bad nicks. I thought it was just light surface scratches here and there. Good luck, but I'll be pretty damn surprised if they took that back.
Seriously?
gthing said:
Seriously?
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+10000000
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
Sent from my PC36100 using XDA App
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
mrmomoman said:
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
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Serious? -10000000. The reason I even began searching these forums was for a fix to the sluggish performance. This is not my first android phone. I've had an Incredible with Verizon and borrowed my cousin's N1 for a few days while waiting for the Evo to come out. Now that there is a psuedo fix for the fps issue, a real fix that doesn't break and FC everything is imminent. But a brighter screen with richer truer blacks and no screen seperation? Nobody knew the 003 were brighter with richer blacks untill the screen shot comparison.
I could tell immediately that the EVO had fps issues, the scrolling would glitch out and skip, the app drawer, the overall fluidity felt like something was holding it back, htc. I tried out the fix and man the evo blazes! Can't wait till they perfect it!
mrmomoman said:
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
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Who Wouldn't? I'm paying for it, I want the best, just like the next guy.
mrmomoman said:
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
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I will do whatever I please.
cosine83 said:
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
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At the time of purchase that Radioshack did not have any screen protectors and only a universal smartphone body glove clip on case which is pretty dam useless,added unnecessary bulk to the phone and did not give me access to any of the buttons. It was just a holding case.
There were no limited edition Seidio Innocase Active Cases. Though I agree I am partly to blame for not babying it until suitable protection was available, one of the first threads I read was about how the phone had Gorilla Glass which seems like bs due to how easy it is to scratch the screen. =\
gthing said:
Seriously?
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My dad can beat your dad, wanna fight about it? Meet @ Radioshack next to the Subway in Taylorsville. I shall have made a makeshift sword for my evo and we shall have a battle to the death in front of RS employees. LOL
thats pretty banged up within 30 days haha
Hi to everyone.
My name is Tom. I am a former Mt3gs owner, up untill mine broke a few months ago. And refused to pay the $200 for a refurb slide,so I have been using a borrowed non android phone from a co-worker since it broke.
I work at walmart as a tire and lube tech. Went to school for automotive and got an associates from my local community college in 06, I own a 93 celica convertiable and a 89 4runner. Hoping to swap the turbo motor for the car sometime in the next year. I enlisted in the National Guard last year, got chaptered out and am trying to get back in soon.
Well, enough about me. Just saying hi to everyone.
Should I get black or white(haven't seen the white in person but was told its more of a pearl white rather then plain white) any one have a pic of both?
Not gonna wait for the s3 I'm content with the s2, imo no need for quad core yet.
SGS2 yes or no
My opinion, having had a mt3g, mt3gs, mt4gs previously, my answer would be yes. I have grown attached to slide out keyboards but find the on screen buttons large enough to not be a hassle. I also like usb otg, only thing I do not like is needing a mhl adapter to stream video to external monitors. It's a solid phone, one of the most popular android phones ever released actually.
I too liked the keyboard, but that's what broke on mine(ribbon disconnection) rendering it useless, then borrowed my wifes spare side and a few day later the screen froze so that's 2slides broken in a matter or days lol I actually liked swype so I thnk ill adpapt quickly to to lack of keyboard. And our work termnals are all touch.
my wife is also getting an s2. So ill have her old slide to tinker with to learn about this rooting thing.
Now its just a color decision.
Don't upgrade. Save up and get one of the quad cores in a month or get the xperia s, it looks way better.
If you're into large screens then get the note. But really don't get this one. It isn't worth it at this time of the year, we're at the cusp of a generation cycle.
Sent from my SGH-T989 using Tapatalk
kr3w1337 said:
Don't upgrade. Save up and get one of the quad cores in a month or get the xperia s, it looks way better.
If you're into large screens then get the note. But really don't get this one. It isn't worth it at this time of the year, we're at the cusp of a generation cycle.
Sent from my SGH-T989 using Tapatalk
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and it only came out 4 months ago lol, you can just never keep up. I would still get it, this phone is amazing and wont be outdated for a long time yet.
upgrade as in signing an extending 2 year contract?
I would get the white one. It has that WOW factor. The back feels like cheap plastic compared to the black back though.... but I use a skin to the protect my phone.
why not get one black and one white.
I've owned both colors and the white one is CLEEEAAAANNN
BTW if you're planning to upgrade (2 years contract)... contact t-mobile's retention department they'll hook you up. Probably $250 credit + bogo phone deal.
The white would be my choice...... Too. Considering ou can sell it for more. And maybe u should wait for the quad core phonea to come out.
Sent from my SGH-T989 using xda premium
Teo032 said:
upgrade as in signing an extending 2 year contract?
I would get the white one. It has that WOW factor. The back feels like cheap plastic compared to the black back though.... but I use a skin to the protect my phone.
why not get one black and one white.
I've owned both colors and the white one is CLEEEAAAANNN
BTW if you're planning to upgrade (2 years contract)... contact t-mobile's retention department they'll hook you up. Probably $250 credit + bogo phone deal.
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Yes signing a new contract. Well we did go into our only local store lastweek and the sales guy acted annoyed that we even came in, then told us they were out of the s2 and wouldn't be getting any in soon (claimed they've beenout for a month) I called bs but my wife told me to just let it go, so we left. Very bad salesman and I was ready to by it outright if he wold had not been a jerk. So maybe ill tell my wife to call them ad speak to a rep.
Because we are again getting the same phone we will end up with one of each, juet to tell em apart like we did with the slides. I had white cuz she picked the red first.
I see no need for a quad core phone, seeing as the dual core isn't even being used at the full potential yet. I give it another year or 2. I don't see the s2 being outdated anytime soon.
Anyone have a pic of both colors?real pic not off google or generic. Want to see the whites finish.
I would take some pics for you but don't have my camera on me right now. You were correct earlier in that it is a ceramic white. Think of like the color of the storm troopers in Star Wars. I am much happier I got mine in white than black. It really stands out in a crowd of cell phones that all look the same nowadays no matter who manufactured them and as someone stated before it is very clean looking.
I got a helluva a deal on mine. I got it when they first brought out the white back in December on sale for 149.99 and after a 50 mail in rebate only paid 99.99 for it.
I got the black, wishing I got the white though, the white looks beautiful, though to be honest my 4.52" screen makes my S2 stand out just about everywhere. Got mine on a free phone deal, paid $250.00 got $250.00 back mail in rebate. Lol
DannyB513 said:
I would take some pics for you but don't have my camera on me right now. You were correct earlier in that it is a ceramic white. Think of like the color of the storm troopers in Star Wars. I am much happier I got mine in white than black. It really stands out in a crowd of cell phones that all look the same nowadays no matter who manufactured them and as someone stated before it is very clean looking.
I got a helluva a deal on mine. I got it when they first brought out the white back in December on sale for 149.99 and after a 50 mail in rebate only paid 99.99 for it.
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Not to put you down or anything but the last sentence you said really gets me. This is not against you but against everyone who gets trapped into thinking this way.
You did not get the phone for 99.99 at all. You got the phone for 149.99 and had the opportunity to get a $50 Visa gift card from a third party promotions company for remembering to fill the forms out correctly and mailing the rebate form in.
If you had to pay out 149.99 when you got it, that is what you paid for the device. I wish everyone can understand this simple fact as most "rebates" that are sent in are rejected due to a minor spelling mistake or the return address does not exactly meet what is in their systems. The rest never get sent in.
I apologize for my minor diatribe but I just had to say something.
Great Phone, I chose the white.... Looks way better than the black model...
Racing19969 said:
Great Phone, I chose the white.... Looks way better than the black model...
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Lol...in your opinion. I am the opposite. The white one looks FUGLY to me.
Also some things I noticed while comparing black to white side by side.....
1. Black phone makes the screen "pop" more.
2. Black phone has way less light leaking from the touch buttons.
And then two other reasons I dislike the white.
3. White phone gets dirty VERY easily
4. White phone makes me think of Apple's white head phones and white ipod and stupid commercials.
Raistline said:
Not to put you down or anything but the last sentence you said really gets me. This is not against you but against everyone who gets trapped into thinking this way.
You did not get the phone for 99.99 at all. You got the phone for 149.99 and had the opportunity to get a $50 Visa gift card from a third party promotions company for remembering to fill the forms out correctly and mailing the rebate form in.
If you had to pay out 149.99 when you got it, that is what you paid for the device. I wish everyone can understand this simple fact as most "rebates" that are sent in are rejected due to a minor spelling mistake or the return address does not exactly meet what is in their systems. The rest never get sent in.
I apologize for my minor diatribe but I just had to say something.
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I understand where you are coming from but, after receiving the rebate I got 50.00 of that 149.99 back so in the end I did only pay 99.99 for the phone. If people can't read and understand directions well enough to fill out a simple rebate form correctly then they shouldn't have a smart phone in the first place!! On another note though, 149.99 was still cheaper than I could have gotten the black one for(199.99). I also am glad that it was on sale for the 149.99 price or I probably would have bought the HTC Amaze(229.99 at the time). After reading on here how many people swapped it out for this phone, i am glad I got the GSII from the get go.
droptopMP said:
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Because we are again getting the same phone we will end up with one of each, juet to tell em apart like we did with the slides. I had white cuz she picked the red first.
I see no need for a quad core phone, seeing as the dual core isn't even being used at the full potential yet. I give it another year or 2. I don't see the s2 being outdated anytime soon.
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This is what my wife and I did...she got the white one. The back of the white one is smooth whereas the black one is texturized. I find it easier to operate one handed because of this.
I share your feelings on the quad core. I'm a light gamer otherwise don't do anything super CPU intensive so a quad core would not help me at all. I also agree the GS2 will be a strong phone for quite some time.
Sent from my SGH-T989 using XDA
Dirty doesn't bug me. I always have a microfiber cloth or bag with me. Didnt know the back was smooth though.....hmmm
G1ForFun said:
Lol...in your opinion. I am the opposite. The white one looks FUGLY to me.
Also some things I noticed while comparing black to white side by side.....
1. Black phone makes the screen "pop" more.
2. Black phone has way less light leaking from the touch buttons.
And then two other reasons I dislike the white.
3. White phone gets dirty VERY easily
4. White phone makes me think of Apple's white head phones and white ipod and stupid commercials.
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1) perhaps but regardless of the color, the screen is super vibrant.
2) not only that but when in the dark, the touchkeys illuminate the entire front white faceplate which i think makes for a very neat effect.
3) False, things dont stick to this particular phone. Dont make assumptions on things you dont own ( I suppose since ypu have yhe black version)
4) Thats marketting for ya, it works. Kudos to apple for having such successful campaigns and time for you to stop hating
Sent from my SGH-T989 using Tapatalk
I got a white one, and let me tell you, its beautiful. Yes its slick in hand, but nothing a tpu case cant solve. And who cares if it looks like an iPhone, we all know that these phones eat apples for breakfast.
blackangst said:
This is what my wife and I did...she got the white one. The back of the white one is smooth whereas the black one is texturized. I find it easier to operate one handed because of this.
I share your feelings on the quad core. I'm a light gamer otherwise don't do anything super CPU intensive so a quad core would not help me at all. I also agree the GS2 will be a strong phone for quite some time.
Sent from my SGH-T989 using XDA
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Could you get a pic sidebySide.?
Yeahim not amobile gamer much, if I want to game I have a ps3 and a full hd 40"tv
I say get the gs2. I had the g1, evo4g and I love them phones but this phone right hereeeeeeeee is the Shh... you won't be disappointed at all... the phone moves alot faster than my other phones and the internet is fast... I gets speed of like 20 down and like 5 up...
So I received my phone yesterday straight from the Play Store. I started to use the Toolkit and everything went smoothly. I even put an XO screen protector on it.
Then this morning I noticed it. There's a marking on the bottom left corner of the side of phone. It's looks like a laser marking similar to those found on sheet metal. It doesn't affect the functionality of the phone but if I'm paying 400 for a phone I expect it to be in top notch condition. This could also affect the resale value of the phone. So I got in touch with Google. I was hoping to get some sort of credit (Google Wallet, perhaps), but the representative wasn't unable to do that and connected me with Samsung instead. They're going to send me a replacement phone and put a hold on my credit card while I ship this one back and they'll inspect it. I hope return process turns out okay. I've already removed the screen protector and flashed it back to stock.
I returned two phones with faulty screens(one had a whole column of pixels die day 3) but I would've kept them if that little mark was the only problem.
Slap a case on it and you'd never know it's there, though as it is it's not a bad little birthmark anyway. I doubt that very slight defect will effect its resale value very much. The perpetual deluge of new phones coming out will be doing that.
In my personal opinion, if that was the only thing wrong with the phone I would keep it, especially when a lot of warranty returns result in refurbs (not certain if that is the case with the Play Store). In fact, to me that would be like a birth mark and add character to the phone. To me it actually looks kinda cool, but that's just me.
It's like a sexy birthmark on a beautiful woman. Or freckles. Don't know why those things bother some people.
I have a mark in the exact same spot only its a straight line not an "s"
Sent from my Galaxy Nexus using Xparent ICS Blue Tapatalk 2
I personally wouldnt return it for that as long as it was working perfectly. The replacement might act up, you never know.
Mmmm... Samsung's RMA department still hasn't contacted me yet to get my credit card info. I'll ask if the replacement is refurbished. I'll keep the phone if it is.
Sent from my SGH-T959 using XDA
Yeah, you have a chance of getting a replacement with a bad screen, bootloops, broken usb port, or other issues, which is way worse than that mark.
Still, you're entitled to a replacement if you're not satisfied. Hope you get a good one.
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
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Not really high. One percent of a million phones shipped is still 10,000 units that slipped through quality control.
It's just that as soon as someone comes across an issue, they immediately post it here (like you did). So we pretty much know ALL the problems this phone might encounter.
yea if the phone is perfect hardware wise i'd definitely keep it. they will most likely send you a refurb. you're going to regret it if you get a phone with a bad screen.
you're going to put a case on it anyway right? and if you don't you're going to get cosmetic defects from scratches anyway
monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
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What did you feel like earlier? Some of us paid over $700 for our phones.
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@rbiter said:
What did you feel like earlier? Some of us paid over $700 for our phones.
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Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
monstah_rain said:
Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
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Im not talking about early adoption. I was inferring to the high nose @ $400.
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I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
monstah_rain said:
I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
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You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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I've already acknowledged that my issue is extremely minor compared to others and I've already contacted Samsung to cancel the RMA because I don't want a refurbished phone. Regardless of what the issue I had with the phone, you make it seem like I have less of right to complain because I paid less for the same phone.
@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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u're not getting his point
anyways, if u buy something, even if it costs 10$, it should be as described and without any defects (whether purple-ish screens or like the one OP got). he paid for something according to a description, and when it arrived it didn't meet the descriptoin they advertise it upon. he has the right to get a replacement, and not a refurb, but a brand new device.
First things first i'm glad to say that i'm a new Note 4 owner and god it feels good to be back (came from a iPhone 6+ and a G3 before that). So today i went to a local AT&T corporate store wanting to get the black Note 4 on the AT&T next plan. To my dismay they only had the white ones in stock and after having two white phones i wanted something else. I got the phone and i knew it was love at first sight. About 30 minutes after leaving the store i noticed at the very bottom of the screen there was a gap that stuck out like a sore thumb (bottom left). Being an expensive device i was unhappy so i decided to take it back to see if they could exchange it.
Long story short they acknowledged that there was a gap however they said that "all of their batches" had this problem and when i asked if they could bring one out to show me they quickly denied my request and told me to try a different store and that if i wanted to return it i could, but would be charged a $35.00 restocking fee I left the store infuriated and called AT&T directly and told them what was on my mind. Luckily the representative was VERY understanding and very nice her manager was also standing behind her and also agreed it was outrageous that they tried to charge me a restocking fee considering i just bought the phone less than an hour ago and that they would credit me $35.00 to my account in case i got charged.
I went to a second AT&T store and they weren't helpful either but at least they brought out two other devices showing me that there were gaps (not noticeable like mine though) the AT&T representative stayed on the phone the whole time listening to my conversation with the store manager and representative. She was nice enough to let the store know that her and her manager were standing by my side and that they wanted me to be happy with my purchase. At that point i decided that i wanted a black Note 4 considering it hides everything better. Unfortunately they didn't have any and i was referred to a 3rd store. Luckily that store had 1 left and the guy who helped me understood and saw the gap and exchanged it out for me within seconds!
Happy to hear you eventually got everything sorted. It's unfortunate that AT&T stores vary so much from each other, let alone have different decisions from the "big guys" over the phone. Has a similar issue with my Note 3. I simply believe they choose to go this route with deflecting problems and telling you you have to pay a fee because they know people will fall for it. Glad you got it worked out, and the exact phone you wanted!! The black looks much better in person to me anyways.
I hadn't noticed the gap at the bottom on my white Note until reading your post lol. Still doesn't bother me but glad you got yours resolved. I was considering getting rid of the white at first because the back was noticeably more slippery than that in the black. I almost wonder if it was worse than the Note 3's difference in texture. But then I had the bright idea to see what it looks like with the grayish flip cover and man there's something gorgeous about the white contrast in between the grey covers. Either way, awesome devices.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
i dont have any gaps on mine. I guess i'm lucky? When I got the phone, i looked at the gaps and actually said to myself "this is what people were complaining about"?
what is this gap you guys are talking about? can anyone please take a pic? thanks
lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
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i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.
nyydynasty said:
i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.
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Now that you mention it, I kind of see it but nothing that warrants a replacement. thanks
Sorry to hear about your bad experience.
I just had a great experience at the AT&T store.
The sales consultant who helped me was courteous and knowledgeable.
Just happy that I was able to pick one Note 4 unit up today after being disappointed yesterday at the BestBuy as my preorder unit wasn't available. I also got $100 credit for turning an old iPhone 4 in for a trade up deal.
What a great phone!
This entire thread is stupid because there is no such thing as a "gapgate" issue. (1) YES, there is a slight, minuscule gap found on ALL Samsung Note devices. (2) This is BY DESIGN and intended. (3) ALL Note's have featured this purposefully-made gap, since the Note 2, and it is detailed in the OWNER'S MANUAL of the Note 2, Note 3, and now Note 4. (4) No one paid the gap any attention since it's barely noticeable, until the CrApple bendgate scandal came into play. Magically, CrApple aficionados tried to find something to fault Samsung/the Note on, and somewhere they found that tiny gap. (5) The gap is NEEDED so that when the phone heats up and the glass naturally expands, it can do so without any harm. Without the gap, the glass will expand and CRACK. Also, the gap is needed to prevent damage when the phone is dropped. If the glass was welded to the side of the phone (almost impossible) the glass will almost certainly shatter when you drop it. Samsung has stated in the manual, that the gap can be more noticeable on certain side of the phone (varies by device), and on some phones it's not even noticeable. Enjoy your phones and stop obsessing over something so asinine and trivial.
lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
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there are no gaps on mine either. not sure what these guys are seeing.
This for the most part is hogwash! If everyone stops to read the manual it actually points out that this is by design. Case closed!
Sent from my SAMSUNG-SM-N910A using Tapatalk
Just got my note 7 in the mail. Looks amazing. However I do see the light around the sides hitting the metal bezel and on the top right there's a bit more of a gap and I'm actually able to squeeze the screen closer to the bezel and close the gap. Is this normal? I can fit paper in between quite a bit too
Why won't this XDA app let me upload pics! Keeps saying network error.
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
With the rush to get replacement units out, I expect the defect rate will be higher than usual. You should do an exchange, otherwise you'll have crap under that screen eventually.
Sent from my SM-N930T using Tapatalk
I dont think that gap is normal, I'm looking at my device right now and I can tell you there shouldnt be a gap large enough for paper to get through, or that will be some low level IP68 rating...
God I'm pissed. Why can't I upload pics on here? Yes I can fit paper through all around. Only top right spot can I push the screen and close the gap a bit. I called Verizon and they won't ship me out a new one unless I pay $215 again. Upgrade crap. I can't afford another $215 our of my account and wait 10 days for a refund!
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
alltaken123 said:
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
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Yeah i can slide paper inside but it stops a few mm in and doesn't extend so I can see it under the screen or anything. Only the top right can I push the screen down and close the gap more. Everywhere else is tight but can still see light reflecting off bezel. Idk if that's normal or not. At this point idk what to do. I can't even upload pics on here.
NIKKOTUASON said:
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
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I'm an hour and a half from any Verizon store...
Sounds like many others that had this on their devices. Not that i'm trying to erode your annoyance, it's your perception - but yeah, the gap is normal to a point in this Note version.
Chadly said:
I'm an hour and a half from any Verizon store...
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Good luck man hopefully all goes well and you get a device you're happy with. If they give you another one I'd inspect it in store too.
Why the hell can't I upload a pic of the gap...tried with the note and my s6... says network error.
Here is the original thread on the topic:
http://forum.xda-developers.com/note-7/help/please-check-phone-build-quality-issue-t3451813
Idk what to do at this point. I bet most of them have somewhat of a gap. Maybe I should just keep it.
Have a read of that thread, it's perfectly normal on some units and doesn't affect the device. If you're worried, give it a bath and take action in these early days. Enjoy your phone, it's stunning and I'm sure it's water resistant still.
Okay. Im feeling better about it after reading that thread.... the neo hybrid case I order will cover up the leaks anyway...
So I shouldnt worry that one spot of the gap(top right) I can pinch and see the gap decrease a bit? I cant do this to any other spot.
Just upload to an image host site and post a link...
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
alltaken123 said:
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
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What if it fails and it's ruined and they won't give ne a refund?