Hi, I have a Pixel 2 XL that an uncle gifted to me, I have no problem with the phone by now, but what if I needed to RMA or sell the phone, how to be able to use the warranty without the original billing of the purchase? I don't want to ask my uncle for billing because it was a gift, there is a way, just in case of needed, to use the warranty? I have original box and everything that came with the phone of course. Thanks in advance for your help.
weedlucho said:
Hi, I have a Pixel 2 XL that an uncle gifted to me, I have no problem with the phone by now, but what if I needed to RMA or sell the phone, how to be able to use the warranty without the original billing of the purchase? I don't want to ask my uncle for billing because it was a gift, there is a way, just in case of needed, to use the warranty? I have original box and everything that came with the phone of course. Thanks in advance for your help.
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Click to collapse
You won't need the receipt for the warranty. Normally it's all done via your phone's unique number (IMEI) once you give that they can pull up all the details on your phone and see when your warranty expires etc.
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The warranty is matched to the IMEI. In the UK I know if you go to the manufacturer because of an issue with the phone you wouldn't normally need the receipt as the IMEI is how they know if the handset is under warranty.
They didn't even ask me about receipt they had the IMEI and that was it!
weedlucho said:
Hi, I have a Pixel 2 XL that an uncle gifted to me, I have no problem with the phone by now, but what if I needed to RMA or sell the phone, how to be able to use the warranty without the original billing of the purchase? I don't want to ask my uncle for billing because it was a gift, there is a way, just in case of needed, to use the warranty? I have original box and everything that came with the phone of course. Thanks in advance for your help.
Click to expand...
Click to collapse
If you need to RMA the device I see no problem asking your uncle for any billing info if it's required. I mean that means there is something wrong and you're trying to get it fixed. Selling it is another matter. Full disclosure to the receiving party that it was a gift should suffice.
You can also ask your uncle what email address he used to buy the phone.
Talk to Google. They will ask you what email address was used when buying the phone. (As long as he bought it from the Google Store) If you can provide that then they can switch over the new ownership to your account and email.
If you can't provide that. Let them know. There are other ways to switch over the ownership to you.
For me I got my phone through work. Yearly bonus. I wanted to move the ownership to myself but I couldn't provide the email associated when the sale department bought the phone. I talked to Google and they told me to send in a picture of the box with the IMEI and my SIM card tray that shows my IMEI. After that they knew I was the owner and made me owner of the device.
Hope this helps
I traded my OnePlus 5T for a 2 XL and when I called Google to ensure the phone was purchased legitimately/isn't blacklisted, all they asked for was the IMEI number.
They didn't ask for any email, pictures of the box or anything like that, just the IMEI and they switched ownership to me!
Strange, in my case they asked for Order ID and IMEI of the box and sim tray. And I don't know the Order ID... Anyone knows how to get the Order ID?
pokosik said:
Strange, in my case they asked for Order ID and IMEI of the box and sim tray. And I don't know the Order ID... Anyone knows how to get the Order ID?
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That's the same thing they asked me. I didn't have it so they asked me for the email associated that bought the phone. I couldn't provide that either so they asked me to take a picture of the box and my sim tray. After that I was good to go. Googles customer service is amazing imo and they are willing to work with you.
Just make sure the phone is paid off, bought from the Google store, and clean IMEI.
Goog1e Phone said:
That's the same thing they asked me. I didn't have it so they asked me for the email associated that bought the phone. I couldn't provide that either so they asked me to take a picture of the box and my sim tray. After that I was good to go. Googles customer service is amazing imo and they are willing to work with you.
Just make sure the phone is paid off, bought from the Google store, and clean IMEI.
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I said that i don't know the Order ID but that guy said that I need to provide it. Unlucky me.
Hi Guys. Did any of you managed to claim a repair under the Google's warranty? I've tried to ask the google chat and through the phone few times and all of them needed an invoice or any other proof of purchase.
RMA'd mine for slow charging this week. No questions asked. Used the support on the phone settings. Only had to give IMEI.
Goog1e Phone said:
You can also ask your uncle what email address he used to buy the phone.
Talk to Google. They will ask you what email address was used when buying the phone. (As long as he bought it from the Google Store) If you can provide that then they can switch over the new ownership to your account and email.
If you can't provide that. Let them know. There are other ways to switch over the ownership to you.
For me I got my phone through work. Yearly bonus. I wanted to move the ownership to myself but I couldn't provide the email associated when the sale department bought the phone. I talked to Google and they told me to send in a picture of the box with the IMEI and my SIM card tray that shows my IMEI. After that they knew I was the owner and made me owner of the device.
Hope this helps
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Click to collapse
Thank you for the details. After multiple attempts to get the ownership transferred via chat without original owner's email id or google store id, I was able to get it transferred by telling that it was a corporate gift and they asked for photo of SIM. I think it is matter of luck and agent who you are dealing with.
Glad it worked out for the better! Cheers
This didn't work out for me. Did you have to make multiple calls until you speak to the right person?
Seems they are much more strict now in the US. I tried recently and Google requires purchase location and email associated with purchase. They are probably getting more strict since it is a 2 year warranty and a lot of used devices are on the market.
Related
how can i unbarred it and use the uk sim card?
any ppl can provide the unbarred the solution?
or other solution that can make my phone receive signal and used back sim card?
i bought this phone at a UK forum and right now it get blocked so i guess it was a stolen phone
so what i can do is only treat is as a htc ipod touch
and is this possible to use oversea sim card?
I am a noob fresh user from htc one x ~
help pls ~thanks
i dont think its barred, it network locked, <--- maybe not
you need to find that person and ask him to ask his network to get it unlocked,
he will need the phone imei no.
teanbread said:
how can i unbarred it and use the uk sim card?
any ppl can provide the unbarred the solution?
or other solution that can make my phone receive signal and used back sim card?
i bought this phone at a UK forum and right now it get blocked so i guess it was a stolen phone
so what i can do is only treat is as a htc ipod touch
and is this possible to use oversea sim card?
I am a noob fresh user from htc one x ~
help pls ~thanks
Click to expand...
Click to collapse
If it is barred then you can't use a UK so you'll need to change the IMEI which in itself is illegal in the UK.
Each time you enter a sim it checks for the unique code which is registered when your phone is blocked. Hence why you'll get no signal.
An international sim will work if you are using it abroad.
However as posted by thunder it could be that the phone is network locked so only the original network sim will work you need to find out if it's network locked or actually blocked.
Sent from my HTC One X using Tapatalk 2
that seller dun wan asnwer my call anymore
mean i can solve this problem by unlocked the network or using other sim which not from any UK network right?
Use checkmend. Google it. Think it's £1.99 and it will tell you it's status. Wether it's network barred, reported lost or stolen.
sent from my tegra 3 powered, HTC beast.
i confirm that the phone is get barred ~
so what i can do right now?
pls save me
Ask the seller for a refund. It could be a stolen phone or insurance scammed. I would first ask the seller and or contact the forum mods which in turn may tell you to go to the police if it's a stolen handset.
There is nothing you can do legally to change imei as this is illegal.
Sent from my iPad using Tapatalk HD
Sounds like you've been pretty much done in. Based on the condition you're describing it surely classes as having been sold a faulty or misrepresented good, so it's time to do the following (and fast):
If an intermediary like PayPal was used, file a complaint immediately and dispute the transaction
Get in touch with your bank and file for a chargeback; with credit cards you have pretty much guaranteed cover here, for debit cards you should still be covered so long as it's VISA [1][2]
Also, don't forget that Distance Selling Regulations entitle you to an unconditional 7-day window for returning any good you're not happy with so long as it's in original condition (it is not necessary for the packaging to be in good condition or even present at all).
You can of course consider notifying the police too, but that may result in the phone being confiscated and you not getting your money back. If the seller won't respond to your contact now, the chargeback should get his attention and you can go ahead and return the phone if you like — then tell the police anyway once you have your money.
As I see it, you're most likely going to get your money back so long as the purchase wasn't below £100 and thus not eligible for cover (If you seriously thought you were getting a legit One X for this much WTF were you thinking?), done through pure cash, or past the claim time limit — if any of those are the case I guess you can treat this as a hard lesson in how to shop more carefully online.
Sounds like you've been pretty much done in. Based on the condition you're describing it surely classes as having been sold a faulty or misrepresented good, so it's time to do the following (and fast):
If an intermediary like PayPal was used, file a complaint immediately and dispute the transaction
Get in touch with your bank and file for a chargeback; with credit cards you have pretty much guaranteed cover here, for debit cards you should still be covered so long as it's VISA [1][2]
Also, don't forget that Distance Selling Regulations entitle you to an unconditional 7-day window for returning any good you're not happy with so long as it's in original condition (it is not necessary for the packaging to be in good condition or even present at all).
You can of course consider notifying the police too, but that may result in the phone being confiscated and you not getting your money back. If the seller won't respond to your contact now, the chargeback should get his attention and you can go ahead and return the phone if you like — then tell the police anyway once you have your money.
As I see it, you're most likely going to get your money back so long as the purchase wasn't below £100 and thus not eligible for cover (If you seriously thought you were getting a legit One X for this much WTF were you thinking?), done through pure cash, or past the claim time limit — if any of those are the case I guess you can treat this as a hard lesson in how to shop more carefully online.
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Click to collapse
DSR won't apply with this situation as it was a private sale according to the OP.
You have to be very careful when doing private sales on forums, same thing happened to me, bought my sister a SGS2 it came with a receipt and everything from a private seller, a year later she went to CPW to trade in and they found out that it was an insurance scammed phone! The odd thing was it wasn't barred as UK sims were still working in them but could have been barred at anytime.
Contact the seller, say if they don't give the only back you will contact the police as effectively this was a fraudulent sale, they probably won't do much at all but hey it'll make the seller aware you won't give up.
But contact the moderators of the forum you purchased this from and let them get involved as well.
Sent from my HTC One X using Tapatalk 2
Ah, didn't realise DSR didn't apply to such sales. As a general rule I avoid private selling like the plague because I've heard too many horror stories, unless it's via eBay which offers you somewhat reasonable protection and is why you should insist on going through such a medium unless you literally know the person.
OP: I think you can still go down the chargeback route though, have a look through the links I posted before and figure out if you can make a claim. You never know simply appealing to the seller's goodwill by saying it doesn't work may get you a refund, but I'm guessing not.
Hi i had this happen to me, i swapped my SGS 2 for another phone and the phone i swapped for become barred.. I didnt know what to do but a friend of mine said contact the police, so i did i gave them the persons name and contact number who i got it off and the police managed to get my phone back and it was in London too on its way to India (im from Sheffield). So i would suggest contacting the police worth a shot:good:
springy0114 said:
Hi i had this happen to me, i swapped my SGS 2 for another phone and the phone i swapped for become barred.. I didnt know what to do but a friend of mine said contact the police, so i did i gave them the persons name and contact number who i got it off and the police managed to get my phone back and it was in London too on its way to India (im from Sheffield). So i would suggest contacting the police worth a shot:good:
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wow they actually did something about it? and there was a result!?!?!
springy0114 said:
Hi i had this happen to me, i swapped my SGS 2 for another phone and the phone i swapped for become barred.. I didnt know what to do but a friend of mine said contact the police, so i did i gave them the persons name and contact number who i got it off and the police managed to get my phone back and it was in London too on its way to India (im from Sheffield). So i would suggest contacting the police worth a shot:good:
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Good to hear a positive story for once with the feds doing something positive! Quie common for phones to end up back in Asia, big demand for them there as well as all the scams that go on with them!
If u can help me please pm me
I called tmobile and ask politely and said the right answers and they unblocked my imei
What were the right answers? I bought one off the craigs that stopped working a month later. Had to sell it on ebay and broke even.
pcm2a said:
What were the right answers? I bought one off the craigs that stopped working a month later. Had to sell it on ebay and broke even.
Click to expand...
Click to collapse
Right answer? Perhaps giving his credit card number to pay off device outstanding amount.
sixk said:
I called tmobile and ask politely and said the right answers and they unblocked my imei
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Click to collapse
How did that work? I bought my Note 3 on Swappa, and after it was blocked, T-Mobile basically told me to go suck a duck. They wouldn't give me any info, except to tell me what I already knew (that the phone was blocked). They wouldn't tell me how much was owed either.
But please tell us what you said. There are many people who have been scammed and would like to be able to get their device unblocked.
---------- Post added at 10:31 PM ---------- Previous post was at 10:26 PM ----------
Digitalx1 said:
If u can help me please pm me
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I went through something very similar, except Swappa, not Craigslist. Is the phone just blocked for non-payment of EIP, or is it reported stolen and blacklisted? That might affect your options.
You have a couple of choices, none of which are ideal.
1. Sell the phone on Ebay for a loss. If you sell it internationally, you might be better off since non-US buyers wouldn't care about it being blocked on T-Mobile.
2. Do what I did. Unlock the device (use Chainfire or something similar) and go to another carrier. I ended up going to Straight Talk (AT&T). All in all, it cost me about $10 to unlock and buy the SIM card. I lost my favorite T-Mobile plan, and now pay more for less data (I cry silently each night), but at least your phone will be usable again.
Hope that helps.
Sorry if I am a noob about this but can someone share some light what is happening exactly? I don't want to fall in this category.
People sell their phones to the customer (via Craigslist or Swappa) and the seller does not pay it off which causes T-Mobile to blacklist them?
Try use region unlock that might help you
Sent from my SM-N900T using xda app-developers app
Pedro2NR said:
Sorry if I am a noob about this but can someone share some light what is happening exactly? I don't want to fall in this category.
People sell their phones to the customer (via Craigslist or Swappa) and the seller does not pay it off which causes T-Mobile to blacklist them?
Click to expand...
Click to collapse
I think there has been at least one instance in which the phone seemed to have been reported as lost or stolen via insurance. That's based on a phone which was supposedly not on EIP being blacklisted by Tmo. Can't find the thread right now, so that's based entirely on vague recollection.
Sent from my SM-N900T using Tapatalk
Pedro2NR said:
Sorry if I am a noob about this but can someone share some light what is happening exactly? I don't want to fall in this category.
People sell their phones to the customer (via Craigslist or Swappa) and the seller does not pay it off which causes T-Mobile to blacklist them?
Click to expand...
Click to collapse
Pretty much. Most likely these people are getting their T-mo service cut off for non-payment and since the phone still has a balance, the IMEI gets blacklisted. Shady seller sells it anyway. Poor buyer gets home, finds out its blocked, and has very little recourse especially if it was a CL deal. People also frequently steal phones and try to sell them as well. I work as a phone tester for a popular "sell us your phone!" service that has commercials all over TV right now, and I see TONS of stolen phones. I open the package, turn it on, see the "you have entered the wrong pin too many times, phone locked" screen, and then the ESN/IMEI comes up blacklisted.
Bottom line- people are terrible and will think nothing of scamming you if they can make a quick buck. Trust no one. I won't buy high-end electronics anywhere but a brick & mortar store or a reputable online dealer who guarantees their products. Saving a couple hundred bucks is not worth the risk of getting scammed.
T-mobile has the best customer-service I've ever talked to. On the phone that is
Sent from my SM-N9005 using Tapatalk
Right answer = lies
Im not sure if its the right place to say this.
My N3 was paid off
what I told them was I bought this phone off my girlfriend who wanted to stick with an iphone.
And while she changed back to her iphone there must have been a mistake which blocked the phone.
and after about an hour they said they would review this and call me back... but never got a call back.
So I called back a week later and talked to another person and asked about my phone's status and she told it was not blocked anymore.
Hope that helps.
sixk said:
Right answer = lies
Im not sure if its the right place to say this.
My N3 was paid off
what I told them was I bought this phone off my girlfriend who wanted to stick with an iphone.
And while she changed back to her iphone there must have been a mistake which blocked the phone.
and after about an hour they said they would review this and call me back... but never got a call back.
So I called back a week later and talked to another person and asked about my phone's status and she told it was not blocked anymore.
Hope that helps.
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Click to collapse
Sounds so easy. I am assuming you bought the N3 used from a woman at least?
Was actually a guy.
everything was good and was easy to contact but after i bought it he turned off the phone and never heard from him again.
And yea it was craigslist I bought it from.
sixk said:
Was actually a guy.
everything was good and was easy to contact but after i bought it he turned off the phone and never heard from him again.
And yea it was craigslist I bought it from.
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Click to collapse
So you basically called T Mobile up and explained you bought this from your girlfriend and get angry and after splitting up black listed the phone or to that effect?
I had an issue like this with my note 3, i purchased it back around October 15 off swappa, then 2 months and about 3 days later my phone stopped working, i looked up the imei and it said it was stolen, conveniently just 3 days too late to file a claim with paypal, I called up tmobile, told them I purchased the phone used, and the date i had started using the phone on their service and said it was now saying it was stolen more than 2 months after this and the person told me they were going to unblock the phone for me, and it would take about 24 hours, it actually took closer to 48 hours but they did unblock it and I've had no problems since.
this is why you do trades at a t-mobile store to verify that it works.
guaneet said:
this is why you do trades at a t-mobile store to verify that it works.
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That only helps if you are SURE to ask the rep to verify nothing is owed........a simple imei scan just states that at the moment it's not flagged. ....had this happen. ..met seller at tmobile. ..rep scanned said it was good to go....literally as I started to hand the money to the dude he mentioned that he owed $500 but had arranged to make payments and that no way he would let his credit get messed up because of it.....I said..."can't do it" and ended up just getting a brand new one from tmobile the next day......glad to not have to deal with the nightmare....
---------- Post added at 07:15 PM ---------- Previous post was at 07:11 PM ----------
louforgiveno said:
That only helps if you are SURE to ask the rep to verify nothing is owed........a simple imei scan just states that at the moment it's not flagged. ....had this happen. ..met seller at tmobile. ..rep scanned said it was good to go....literally as I started to hand the money to the dude he mentioned that he owed $500 but had arranged to make payments and that no way he would let his credit get messed up because of it.....I said..."can't do it" and ended up just getting a brand new one from tmobile the next day......glad to not have to deal with the nightmare....
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Click to collapse
Oh yeah and the rep had to look up more info to see that money was owed......the guy had left tmobile but his billing hadn't cycled yet so to anyone checking it all seemed legit....be careful guys....even to this day I see Craigslist postings and when you ask if they will meet at store to confirm no money owed...no response. ....use that as a litmus test if you must dabble
you can ask the t mob rep to check it. they arent restricted at doing that with the owner there, you just have to be polite and get the right person.
guaneet said:
you can ask the t mob rep to check it. they arent restricted at doing that with the owner there, you just have to be polite and get the right person.
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Click to collapse
What I'm trying to point out is that generally the question is whether the imei is clean.....the "Yes" answer is not a guarantee at all....it may take tmobile 30 days to realize non - payment before it gets flagged....just make sure to also ask whether all handset fees have been payed off as well as imei status.
well basically this is what happens in craigslist, and very rarely on ebay,....
Someone sells there phone, then they report is lost or stolen, then they probably receive another at a cost of $150 pr $175 for a replacement phone.
If you buy this on ebay, call ebay up a tell them to look at the seller of this phone, they will see that it was sold by the seller claiming this imei is in good standards, they should reimburse you... or paypal....
in craigslist you can make sure you print out the add, keep it in a safe place, so when they sell you the phone and you get scammed, try going to the police and let them know you purchased this, they can probably trace everything back to the seller, and probably arrest them, if they claim a good imei and then they have reported it stolen. to receive another phone from the insurance company.
because when someone reports it stolen and does an insurance job, they have to usually get a police report number, then they have to give Assurance or Assurant (insurance company for the cell phones) the police report number then the insurance company... now if they falsified information to the police they can get in trouble. this will really work for the people that sell there phone to do an insurance job. they sell their phone, call the insurance company and get another one.
In case you bought an ATT Note 5 N920A and someone sold you a stolen device or did not remove their google account, well here you go
(Note this package will get you out of DM failure when your stuck on the boot screen )
To repair the root key you will need an IMEI Box
https://www.youtube.com/watch?v=p6Edc179PBU
DOWNLOAD LINK
https://mega.nz/#!FxN0jIqa
DECRYPTION KEY
!ce4wrVhzllieGoKRuR3wIVGILWM_Ij-O7iagU8dMvMo
So these tools are to assist people in receiving stolen property? Shouldn't they instead be returning it to its rightful owner?
Gary02468 said:
So these tools are to assist people in receiving stolen property? Shouldn't they instead be returning it to its rightful owner?
Click to expand...
Click to collapse
No Gary they don't build tools to use stolen property! Why should the person that bought the phone go and return it to the owner will that owner refund there money, will the guy he got the phone from refund it never this tools are made to help people that are in need not thief's!!!!!
otisman said:
No Gary they don't build tools to use stolen property! Why should the person that bought the phone go and return it to the owner will that owner refund there money, will the guy he got the phone from refund it never this tools are made to help people that are in need not thief's!!!!!
Click to expand...
Click to collapse
Imagine if your phone got stolen. And imagine that a week later, you tracked it down and found it in the possession of someone who'd bought it from the thief. Would you say that the phone no longer belonged to you, that the person who has it now is the new rightful owner? Or would you think that person should return it to you?
Gary02468 said:
Imagine if your phone got stolen. And imagine that a week later, you tracked it down and found it in the possession of someone who'd bought it from the thief. Would you say that the phone no longer belonged to you, that the person who has it now is the new rightful owner? Or would you think that person should return it to you?
Click to expand...
Click to collapse
Buddy your beating a dead horse OK imagine you bought a phone for 500 of Craig's list now you find out its lock what do you do I can go on on with this your post above pretty much I'm so many words called him a criminal or has been doing criminal things by helping people with lack list thing! What if the guy that sold the phone called it in stolen cause he insured it ATT would black list imei now what do you have all the info on what happened probably not so all I'm telling you GARY sometimes comments are best keep in your head instead of clogging up forums that's just me you have a nice day and move on with your issue thankyou
+1 otisman. Let me clue you in on something Gary your little Crusade isn't stopping anything the thieves that choose to steal phones and resell them on Craigslist don't need me and I'm not posting anything that's one big secret I'm here to help the honest man which I've been helping in my shop for years and that's folks who gets screwed over because they went out and honestly bought a phone and then found out later on that somebody stole that phone and sold it to them and in good faith they went on Craigslist and they tried to find the original owner but they couldn't or they got stuck with the handset so don't come on here and troll my post or anybody else's because that's what your doing yeah if you have something valuable to contribute to the conversation or the Forum please do if not go away
Sent from my Nexus 5X using Tapatalk
otisman said:
imagine you bought a phone for 500 of Craig's list now you find out its lock what do you do
Click to expand...
Click to collapse
What if this phone I bought on Craigslist was actually yours, stolen from you a few days earlier? Would you say it now belongs to me and not you, just because I paid the thief $500 on Craigslist?
To answer your question: what I'd do is return your phone to you and try to press charges against the person who stole it from you. I would not try to crack the FRP and keep your phone for myself.
Gary let me explain something to you if somebody steals my phone okay and they post it online nine times out of 10 I'm never going to be able to recover that phone. When I have some lady who comes into my shop who just purchased a phone that was stolen on Craigslist I can't find out who that phone belongs too neither and the carrier is not going to share that information with you and you can't go online and find out from the IMEI number who that phone belongs to I've had plenty of customers that have taken pictures of the phone that they purchased that was stolen and posted it on Craigslist and said hey is this your phone and nobody calls them back so when people do their due diligence and they try everything to return the phone and now they're stuck with something that they paid a lot of money for absolutely I will help them like hundreds of other shops do so do me a favor right now stop your whining stop trying to make points that don't make any sense and quit trolling our thread goodbye
Sent from my Nexus 5X using Tapatalk
Ive posted a youtube video for you guys / girls the link is in the OP
MJHawaii said:
When I have some lady who comes into my shop who just purchased a phone that was stolen on Craigslist I can't find out who that phone belongs too neither and the carrier is not going to share that information with you and you can't go online and find out from the IMEI number who that phone belongs to
Click to expand...
Click to collapse
The carrier has to protect the owner's privacy so yes, they won't reveal the owner's contact information to you.
However, given the IMEI number, you may be able to get the carrier to relay a message to the owner so the owner can arrange to retrieve their stolen phone.
You can also report the stolen phone to the police, who can then help recover the money that was paid to the thief for the phone.
From what I was told by a tech some people are selling phones that work and they get 3rd party ins and after a month or however they report them stolen and get another phone plus some cash considering phones now are upwards of $700+. I am a victim of this I bought a note5 from original owner but when he posted it for sale he also posted screenshot of the imei on facebook. No problems month in phone reported stolen I took phone to at&t and told me the issue. Never asked for the phone nothing they could care less. Who should I give the phone to the man that bought it that has receipt for it that I gave $450 too? There are cases when honest people get screwed and need help. I also understand some will use this to do what this man is clearly not advocating.
Loudpak said:
Who should I give the phone to the man that bought it that has receipt for it that I gave $450 [to]?
Click to expand...
Click to collapse
That's a very different situation. Others here have been talking about helping someone keep a phone that had been stolen:
In case you bought an ATT Note 5 N920A and someone sold you a stolen device or did not remove their google account, well here you go
Click to expand...
Click to collapse
When I have some lady who comes into my shop who just purchased a phone that was stolen on Craigslist [...]
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Click to collapse
Gary02468 said:
That's a very different situation. Others here have been talking about helping someone keep a phone that had been stolen:
In case you bought an ATT Note 5 N920A and someone sold you a stolen device or did not remove their google account, well here you go
When I have some lady who comes into my shop who just purchased a phone that was stolen on Craigslist [...]
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I see what you're saying I misread it my sister dog got ran over last night and took it to vet emergency surgery and couldn't sleep. It's a harsh world we live in and in that type of situation someone loses out and can only hope they have ins. I know att wouldn't tell me nothing about who reported it stolen and didn't even want the phone. I was literally thinking police were about to show up when they said it was stolen.
Loudpak said:
I see what you're saying I misread it my sister dog got ran over last night
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Hey, no problem. I hope everything works out for you.
(Temporarily) Stuck in boot loop after doing this
I bought a phone on Craigslist from a guy 150 miles away. I tried this method and it seemed to work (Odin reported success) but after the reboot it kept rebooting after the AT&T logo. I finally went back into recovery mode, wiped the cache and factory reset, and it booted up again. However, it still required a previous account to continue. Before the factory reset I tried just wiping the cache but that didn't help.
Did I miss something? Should I try again. The seller says I can do a hangout with him to get his credentials (and let him watch me wipe it again). But I'd rather just get this done for good. At least I think it's for good.
Go to recovery and select the option to use ADB. You won't actually be loading anything but if you let it just sit, it will wipe everything after a few minutes of not receiving any files via adb. I know this will wipe, but not sure it will to the level you need regarding Google accounts. Worth a try maybe.
MJHawaii said:
In case you bought an ATT Note 5 N920A and someone sold you a stolen device or did not remove their google account, well here you go
(Note this package will get you out of DM failure when your stuck on the boot screen )
To repair the root key you will need an IMEI Box
DOWNLOAD LINK
https://mega.nz/#!FxN0jIqa
DECRYPTION KEY
!ce4wrVhzllieGoKRuR3wIVGILWM_Ij-O7iagU8dMvMo
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Interesting
DECRYPTION KEY
!ce4wrVhzllieGoKRuR3wIVGILWM_Ij-O7iagU8dMvMo
Just wondering could we use this to implement it into a custom firmware
will this work on an sprint note 5?
if you can not bypass frp you can contact facebook tungkick777 or skype : tungkick777. Or whatsapp:+84948012006 he can bypass online via teamvwier very very fast.
Google just sent me an rma label without me asking, does this mean my phone is definitely faulty or that they can't be bothered?
Has anyone returned theirs, do they just replace with a brand new one, recondition yours or send a reconditioned one?
At this point it should be a brand new device. Did you do advanced or standard rma?
Sent from my Pixel 2 XL using Tapatalk
What do you mean they sent you one without asking?
Did they randomly send you an email or did you raise an issue with your phone?
I've recently done mine.
I contacted Google via Chat on their warranty website.
They then asked me to email them a picture of my phone with the fault (burn in).
They then asked for another photo of the phone with the original box showing the IMEI number, or the receipt if I didn't have the box.
They then sent me another email saying they can agree to a replacement (I didn't ask for a replacement, just told them I had issues), and they emailed me an RMA label.
Because I bought my phone from a third party seller (not Google Store) they only do standard return, meaning they have to wait for my device to be returned before they send out a replacement.
You send them JUST the phone, no accessories or original box.
They then send you a brand new replacement, retail boxed with all new accessories.
danlat1415 said:
What do you mean they sent you one without asking?
Did they randomly send you an email or did you raise an issue with your phone?
I've recently done mine.
I contacted Google via Chat on their warranty website.
They then asked me to email them a picture of my phone with the fault (burn in).
They then asked for another photo of the phone with the original box showing the IMEI number, or the receipt if I didn't have the box.
They then sent me another email saying they can agree to a replacement (I didn't ask for a replacement, just told them I had issues), and they emailed me an RMA label.
Because I bought my phone from a third party seller (not Google Store) they only do standard return, meaning they have to wait for my device to be returned before they send out a replacement.
You send them JUST the phone, no accessories or original box.
They then send you a brand new replacement, retail boxed with all new accessories.
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I contacted on help site like you to discuss problems with intermittent sound through headphones and like you they just sent a label without asking.
How long did it take to get new phone?
browniegirl said:
At this point it should be a brand new device. Did you do advanced or standard rma?
Sent from my Pixel 2 XL using Tapatalk
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What's the difference? I'm guessing standard seeing as I didn't ask for it.
If you buy from Google they can do Advanced exchange, where they send you a replacement FIRST, then you send your old one back within 21 days or they charge you for it (because they have your payment details).
Standard is usually if you bought from anyone other than Google directly. You send them your old one and they then despatch a new one as soon as they acknowledge receipt.
Should take about 5 working days altogether, from the day you post yours back.
danlat1415 said:
If you buy from Google they can do Advanced exchange, where they send you a replacement FIRST, then you send your old one back within 21 days or they charge you for it (because they have your payment details).
Standard is usually if you bought from anyone other than Google directly. You send them your old one and they then despatch a new one as soon as they acknowledge receipt.
Should take about 5 working days altogether, from the day you post yours back.
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Sadly, got it from EE. Just had an email from Google saying I can try EE first if I want. Next issue is if theres a delay as I have the panda and it looks like there is a bit of a shortage of these.
I'd highly recommend going Google's exchange, not EE's.
EE phone are the only UK company to lock this phone to that network. It is a small software trick done via Google. Google will auto unlock the device after 2 years - but you can request this from EE after 6 months from the date it's first used.
Also, the bootloader is locked (oem unlocking greyed out in developer settings) - so again, everything is locked down.
Whilst this may not be an issue to most people, those who want to fix things themselves, change network (or sell their phone as unlocked when Pixel 3 comes out), or just play around with custom software, cannot do it on EE.
EE is the UK's version of Verizon....
If you use Google's exchange, they'll swap it for a Google Unlocked version in the UK.
Mine was from EE - I'm so glad I didn't use EE for the exchange, not very good customer service and would have had to wait for stock.
Google have separate stock for exchanges - so even if you have a Panda, you'll get it quicker than someone buying a new one off their Store and having a wait time.
So I bought a phone that was working until today and all of the sudden it is a reported stolen phone and I can't get in touch with the seller. It was a Verizon Pixel 2 xl. I was using it on MetroPCS successfully until today. Can this be unlocked somehow?
I think you better report to the police. Possession of stolen property is a crime
Unless it belonged to the seller and he didn't pay it off..... Thanks for the lack of help.
Can you go to a Verizon or Metropcs store to check it out...
You are out of luck unless you can straighten it out with Verizon.
Nickdroid86 said:
So I bought a phone that was working until today and all of the sudden it is a reported stolen phone and I can't get in touch with the seller. It was a Verizon Pixel 2 xl. I was using it on MetroPCS successfully until today. Can this be unlocked somehow?
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If Seller will not immediately refund the purchase, the Only thing to do with a stolen phone is tell local police the entire story about Seller.
You can't get a stolen phone to function once blacklisted. If you could find a shady character to "flash" something, you would sooner or later be found out.
Not worth it.
michaelbsheldon said:
If Seller will not immediately refund the purchase, the Only thing to do with a stolen phone is tell local police the entire story about Seller.
You can't get a stolen phone to function once blacklisted. If you could find a shady character to "flash" something, you would sooner or later be found out.
Not worth it.
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I know this doesn't help now, but you have to keep it in mind about a deal that is too good to be true -- it usually isn't.
But let me ask you this; how exactly do you know that its been reported stolen? If you're trying unsuccessfully to connect a stolen phone to a network using your sim card, that would alert your service provider to the fact that you have a stolen phone, and so I would suspect that you can expect the police to knock on your door shortly.
Ok, so let's get the 800-lb gorilla out of the way here. The phone has been blacklisted. Why has it been blacklisted? Either the seller cancelled their service and refused to pay the ETF fee, or the device was stolen. Regardless of why, both options lead to the same end result: an unusable device.
If the device is blacklisted due to the seller refusing to pay the ETF, the only way to resolve the issue is to pay the ETF fee.
If the device is blacklisted due to being stolen, nothing will resolve the issue. The P2XL would need to be sold, either as a parts device, or to a buyer out of the country.
Unlocking a device will not help here, and in the case of Verizon is moot: Verizon does not SIM lock their devices. A few years ago it was possible to switch carriers and get around the blacklist, but that has changed. The carriers all access the same blacklist, and a device blacklisted on one carrier is blacklisted on all of them. The one loophole in the blacklist is if the device is transported outside of North America. The blacklist in the US is not used worldwide, and thus devices outside of the country will work.
Now that we've covered the issue of blacklisting, let's touch on the theft issue. It's very unlikely that Verizon is going to send anyone to retrieve the device. Even though the device costs a fair amount of cash, the carriers cannot pinpoint exactly where the device is, except to note that it's using a specific cell tower. By blacklisting the device they have rendered it unusable and have already written it off.
if you bought it via swappa or something like that you can file a claim against the user
if via craigslist or in person, you have no real recourse
96carboard said:
I know this doesn't help now, but you have to keep it in mind about a deal that is too good to be true -- it usually isn't.
But let me ask you this; how exactly do you know that its been reported stolen? If you're trying unsuccessfully to connect a stolen phone to a network using your sim card, that would alert your service provider to the fact that you have a stolen phone, and so I would suspect that you can expect the police to knock on your door shortly.
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It worked yesterday when i first added it to my ascot. Today, this afternoon it stopped working and when i checked the IMEI, it was reported lost or stolen. It wasn't yesterday when I checked it. Seller is MIA. Can I order a motherboard or something for it that will fix the issue?
Nickdroid86 said:
It worked yesterday when i first added it to my ascot. Today, this afternoon it stopped working and when i checked the IMEI, it was reported lost or stolen. It wasn't yesterday when I checked it. Seller is MIA. Can I order a motherboard or something for it that will fix the issue?
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No, if it is listed as stolen you are done. You can give it to the cops, and the info you have on the seller if you want.
Couple of concerns here.
If I give up the phone, I am out both my money, and the phone. In which case the police will literally do nothing. The phones already been written off and likely replaced.
If I keep it, I have seen multiple claims of company's that can clear a bad IMEI for a fee.
However, I thought that my phone being a Verizon variant, just wouldn't work on Verizon but would work on gsm still? What ever happened to that?
Nickdroid86 said:
Couple of concerns here.
If I give up the phone, I am out both my money, and the phone. In which case the police will literally do nothing. The phones already been written off and likely replaced.
If I keep it, I have seen multiple claims of company's that can clear a bad IMEI for a fee.
However, I thought that my phone being a Verizon variant, just wouldn't work on Verizon but would work on gsm still? What ever happened to that?
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It was explained for you in an earlier post. YOUR PHONE WILL NOT WORK IN THE USA BECAUSE ALL USA CARRIERS USE THE SAME BLACKLIST. YOU WOULD HAVE TO MOVE OUT OF THE COUNTRY OR FIND SOMEONE OUTSIDE OF THE COUNTRY TO PURCHASE IT OFF OF YOU.
twiz0r said:
It was explained for you in an earlier post. YOUR PHONE WILL NOT WORK IN THE USA BECAUSE ALL USA CARRIERS USE THE SAME BLACKLIST. YOU WOULD HAVE TO MOVE OUT OF THE COUNTRY OR FIND SOMEONE OUTSIDE OF THE COUNTRY TO PURCHASE IT OFF OF YOU.
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Oh ok, well now that you say it in all caps lock, it makes sense.......
Nickdroid86 said:
Oh ok, well now that you say it in all caps lock, it makes sense.......
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Well you didn't understand when someone typed it normally so...
twiz0r said:
Well you didn't understand when someone typed it normally so...
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Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
Nickdroid86 said:
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
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I don't know anything about bypassing IMEI bans, but I would *assume* that there's some sort of rule on XDA about discussing things of that nature.
This is simple. Be sure you have all your info together about the seller. Print out all correspondences, screen shot and print out any communications (texts, call logs, etc), write down all of the phones info clearly (IMEI, model, etc, etc). Bring that paperwork to the police (don't bring the phone at this time) and file a report. Take said report and contact Google. Email them all of the info including the police report. Wait to hear from Google. Chances are good they will offer some form of assistance, possibly an offer to send in the phone for full reformatting if no one has made claim to that phones IMEI. They may offer a discount on another device. They may tell you to go pound sand. Either way, that's your best/only option at this point.
Sent from my Pixel 2 XL using XDA Labs
Nickdroid86 said:
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
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You are now venturing into territory that is very much frowned upon by XDA moderators. Not giving you a hard time, just a heads up.
I agree, if anyone has info please pm me. Feel free to close the thread.