I purchased a Pixel 2 XL from my carrier a few weeks ago. I'm finding that the fingerprint reader needs pressure in order to read my fingerprint. And that the notification swipe using my fingerprint requires a little more pressure than required to unlock my phone. From what I've seen, the mere act of putting my finger on the reader should unlock my phone.
I plan on RMA'ing the phone to Google this week, but I'm worried they won't replace it.
Is this normal?
lengtche said:
I purchased a Pixel 2 XL from my carrier a few weeks ago. I'm finding that the fingerprint reader needs pressure in order to read my fingerprint. And that the notification swipe using my fingerprint requires a little more pressure than required to unlock my phone. From what I've seen, the mere act of putting my finger on the reader should unlock my phone.
I plan on RMA'ing the phone to Google this week, but I'm worried they won't replace it.
Is this normal?
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Click to collapse
Definitely not normal. I don't put any pressure on my finger print scanner and it reads it fine. I would do a factory reset and see if that helps. If not I think it's RMA time.
lengtche said:
I purchased a Pixel 2 XL from my carrier a few weeks ago. I'm finding that the fingerprint reader needs pressure in order to read my fingerprint. And that the notification swipe using my fingerprint requires a little more pressure than required to unlock my phone. From what I've seen, the mere act of putting my finger on the reader should unlock my phone.
I plan on RMA'ing the phone to Google this week, but I'm worried they won't replace it.
Is this normal?
Click to expand...
Click to collapse
It takes just enough pressure to read the majority of my finger it is really hardly any pressure and swipe works super light so either I'm use to putting good amount of pressure on it or your sensor is bad. But would still try a factory reset first.
Sent from my Pixel 2 XL using Tapatalk
No pressure needed here. I can barely touch it and it unlocks. Same for swiping down and up the notification menu. How about redoing your fingerprint with a softer touch before doing a factory reset?
Sent from my Pixel 2 XL using Tapatalk
Yep, I just 'touch' it...
Related
I have some doubts on the fingerprint sensor region. Are we supposed to press the finger on the whole region all the time or is it sufficient to press some part of it? In my case, consider the region below the diameter of the sensor. I can see a line.. Only visible when I hold it up against the light in a horizontal angle. And when I tap the region below the diameter ie., Covering only the bottom 30 to 35% of the sensor. There's no detection at all. Is it normal?
And sometimes when the phone is idle for a while on the desk and I lift it up to unlock, it doesn't unlock on the first try. I have to tap again. I asked the Google support team and they said they're not sure if it's expected. Can anyone confirm? I have 3 more days left for replacement in my seller.
Thanks.
I'd say mine works if I cover 40% of the sensor whether that would be at the top or bottom. Have your tried re-adding your prints, when you do try out what ever is most natural to you and it should work everytime. Mine is flawless apart from when my hands are wet.
Mdizzle1 said:
I'd say mine works if I cover 40% of the sensor whether that would be at the top or bottom. Have your tried re-adding your prints, when you do try out what ever is most natural to you and it should work everytime. Mine is flawless apart from when my hands are wet.
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Click to collapse
Yes I have done that multiple times. It's just that when the phone screen is off for a while, it won't unlock on first try. Have to tap again.
AnandMuralidhar said:
Yes I have done that multiple times. It's just that when the phone screen is off for a while, it won't unlock on first try. Have to tap again.
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Click to collapse
I'm assuming Doze is the cause. Which is a fair trade off.
Sent from my Pixel XL using Tapatalk
Hello, fellow Nokia fans,
I have been using the Nokia 6.1 as my daily phone for the past 2 months, and it has all been a great phone except for the fact that the fingerprint sensor on this phone sucks a lot. Every time I try to unlock my phone using my index fingers it says something like partial fingerprint detected, try again.
It gets really frustrating at this point, the phone that I used prior to this was a Galaxy S6 which had a front facing fingerprint sensor, that made things much easier. Am I doing something wrong? Is the same issue bothering anyone else? Kindly help me in mitigating this problem.
TIA, Peace.
You can calibrate the same finger twice for more information for the sensor so it registers it more accurately.
I registered my fingerprint like I would register my fingerprint by habit. Now it works perfectly, and I have no complaints whatsoever.
Those in the US using fingerprints to unlock your phone (any device) be aware federal courts have ruled you CAN be compelled to unlock your phone with your fingerprint. You CANNOT be compelled to give up a password. The difference is something you are vs. something you know. Sure it is a pain to use a password/PIN, but think of all the personal information you carry with you in your phone.
ap4ss3rby said:
I registered my fingerprint like I would register my fingerprint by habit. Now it works perfectly, and I have no complaints whatsoever.
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Click to collapse
you also have problem with fingerprint before you do register again? mine is only working when putting fingertip at center, unlike other phones like xiaomi that unlock fast and easy with any part of finger touching the sensor, I don't know if its the sensor smaller or it require more accurate scanning than other phones, it works but sometime hard to unlock when in rush or when finger is sweaty
In fact, this is the worst fingerprint sensor i have tried.
I have Nexus 6P, Huawei Mate 10 Pro and P10 with me
Nokia 6.1 fingerprint sensor keep showing partial detected when hand sweat, dirty or even normal case
silv3rmoon said:
In fact, this is the worst fingerprint sensor I have tried.
I have Nexus 6P, Huawei Mate 10 Pro and P10 with me
Nokia 6.1 fingerprint sensor keep showing partial detected when hand sweat, dirty or even normal case
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Click to collapse
Yeah, buddy even I fell the same thing, but someone suggested, registering the same fingerprint sensor slightly helps with the issue.
aditya214 said:
Yeah, buddy even I fell the same thing, but someone suggested, registering the same fingerprint sensor slightly helps with the issue.
Click to expand...
Click to collapse
Yup, this does help out slightly
I did register 3 type of single finger, but still unrecognized in some case
Even the slightest amout of sweat and the fingerprint sensor fails. Thus I had to set up trusted face to make the unlocking process less painful. Unlocking this phone using the fingerprint is pain in the ass. I think the sensor area is too small that it fails to detect the parts of our fingerprints or it's not calibrated well.
I don' t mean to sound overly negative but the fingerprint sensor is next to useless unless you hands are completely dry and not sweaty whatsoever. The success rate is so low for me that I don't use fingerprint sensor on the 6.1 and went back to using a password - which is at least works consistently
i am using nokia 6.1 plus from past 1 year. the fingerprint sensor also works properly but the option of adding fingerprint suddenly gone right after updating the security update.. how to get it back? please help...
rajshripatil said:
i am using nokia 6.1 plus from past 1 year. the fingerprint sensor also works properly but the option of adding fingerprint suddenly gone right after updating the security update.. how to get it back? please help...
Click to expand...
Click to collapse
Which month's security patch you got on your device?
@D-Mi I have security patch of 1 October 2019
rajshripatil said:
@D-Mi I have security patch of 1 October 2019
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Click to collapse
I have it under settings>security>fingerprint can you post a screenshot fir the same?
Forget all the "you need to not press hard" bull****, it's way simpler than that.
Register your finger while holding the phone in one hand, position your fingerprint on the sensor exactly as you would casually, keep registering it that way, from a limited position on a one handed held.
If you do a "proper" registering process of your fingers from artificial positions just because you think it helps the sensor, it won't work, even minimal changes in your finger shape will make it generate different keys that will not match a real life press.
I registered my fingers from positions I would practically use to unlock later on, the success rate is now 100% as long as I don't miss the sensor on dark screen, no matter the pressure or the time you hold your finger on the sensor, it will now work every single time
Corv0 said:
Forget all the "you need to not press hard" bull****, it's way simpler than that.
Register your finger while holding the phone in one hand, position your fingerprint on the sensor exactly as you would casually, keep registering it that way, from a limited position on a one handed held.
If you do a "proper" registering process of your fingers from artificial positions just because you think it helps the sensor, it won't work, even minimal changes in your finger shape will make it generate different keys that will not match a real life press.
I registered my fingers from positions I would practically use to unlock later on, the success rate is now 100% as long as I don't miss the sensor on dark screen, no matter the pressure or the time you hold your finger on the sensor, it will now work every single time
Click to expand...
Click to collapse
I tend to agree with you. I registered both right and left thumbs and they both work on command. No 2nd or 3rd attempts yet. Just register the thumbs like you would naturally hold them on the screen(flat).
I also feel like the fingerprint scanner icon is a bit misleading, given the fact that the sensorbis actually above the actual icon
Corv0 said:
Forget all the "you need to not press hard" bull****, it's way simpler than that.
Register your finger while holding the phone in one hand, position your fingerprint on the sensor exactly as you would casually, keep registering it that way, from a limited position on a one handed held.
If you do a "proper" registering process of your fingers from artificial positions just because you think it helps the sensor, it won't work, even minimal changes in your finger shape will make it generate different keys that will not match a real life press.
I registered my fingers from positions I would practically use to unlock later on, the success rate is now 100% as long as I don't miss the sensor on dark screen, no matter the pressure or the time you hold your finger on the sensor, it will now work every single time
Click to expand...
Click to collapse
But when I try to casually tap the screen to register fingerprint naturally, it won't register, keeps saying press harder or hold longer
Or register the same finger twice.. That's the better solution
Enviado desde mi SM-G975F mediante Tapatalk
Shuthefrontdoor said:
But when I try to casually tap the screen to register fingerprint naturally, it won't register, keeps saying press harder or hold longer
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Click to collapse
The tap needs a certain amount of pressure, not too light either
Corv0 said:
Forget all the "you need to not press hard" bull****, it's way simpler than that.
Register your finger while holding the phone in one hand, position your fingerprint on the sensor exactly as you would casually, keep registering it that way, from a limited position on a one handed held.
If you do a "proper" registering process of your fingers from artificial positions just because you think it helps the sensor, it won't work, even minimal changes in your finger shape will make it generate different keys that will not match a real life press.
I registered my fingers from positions I would practically use to unlock later on, the success rate is now 100% as long as I don't miss the sensor on dark screen, no matter the pressure or the time you hold your finger on the sensor, it will now work every single time
Click to expand...
Click to collapse
Same, and i registered the finger I'm going to be using most twice. Registered casually and from a natural position. I think mine has failed to unlock maybe 3 times in a week. In this case...keep it simple don't over think it.
Sensor is off
I noticed when the screen is off in dark mode and u take a flashlight on a angle of the screen i noticed the sensor is like a U shape just slighty to the left of the finger print icon, now that i kinda setup my finger print just a tat left og the finger print icon its been 100 procent i also noticed moist fingers work better . i could be wrong about it being a sensor but the U shape i think would be the sensor
wirelezzz said:
I noticed when the screen is off in dark mode and u take a flashlight on a angle of the screen i noticed the sensor is like a U shape just slighty to the left of the finger print icon, now that i kinda setup my finger print just a tat left og the finger print icon its been 100 procent i also noticed moist fingers work better . i could be wrong about it being a sensor but the U shape i think would be the sensor
Click to expand...
Click to collapse
You don't need to move your finger away, the sensing part of the sensor is perfectly aligned in the middle
New update on firmware.Science for snapdragon. SBA TO SD3. Made a world of difference for me. Can't wait for my replacement Whitestone to get here to see if sensor works any better with tempered glass. This update absolutely made a huge difference. Not slightly, very significant change for me. I register both thumbs twice and I couldn't get it to not unlock every time. 50+ unlocks and maybe 2 failures. I stopped counting at 50.
Will it work on verizon or only unlocked?
Sent from my SM-G975U using Tapatalk
im on ASC8 firmware on the G9750 10+ and its terrible. hopefully an update comes soon..
Mine has been pretty much perfect since the new firmware update.
Sent from my SM-G975F using Tapatalk
nugzo said:
New update on firmware.Science for snapdragon. SBA TO SD3. Made a world of difference for me. Can't wait for my replacement Whitestone to get here to see if sensor works any better with tempered glass. This update absolutely made a huge difference. Not slightly, very significant change for me. I register both thumbs twice and I couldn't get it to not unlock every time. 50+ unlocks and maybe 2 failures. I stopped counting at 50.
Click to expand...
Click to collapse
I'm waiting on my Whitestone replacement as well. Can you keep us informed on how the sensor works with your new install? I had to pull the last one. It was horrible. I miss my glass...
The problem for me and many people is that when the finger being scanned is dry, scanning won't work (and will be asked to "press harder"). Some people then try to press really hard and it will, forever, say "not match".
People with moisted fingers will not have this problem and will not understand the kind of people I mentioned above. Since I have S10+ for a month, I, kind of, know when the scanning will not work. I will use face scanning instead or if I really want to scan my finger with whatever reason, I just rub my nose with my thumb then it will 100% work (greasy nose does the trick).
I don't know if Samsung can ever fix this since it is not how accurate the reader is.
Dry fingers don't work with the fps even when removing the pre-installed screen protector?
I am debating to remove the screen protector and my main points are:
1. The protection offered by the pre installed screen protector is minimal either way.
2. That the screen colors and usage will become much better.
3. That the fps will work much better even with dry fingers due to the oleophovic coat of the screen.
Has anyone who removed the screen protector tested this?
madvinegar said:
Dry fingers don't work with the fps even when removing the pre-installed screen protector?
I am debating to remove the screen protector and my main points are:
1. The protection offered by the pre installed screen protector is minimal either way.
2. That the screen colors and usage will become much better.
3. That the fps will work much better even with dry fingers due to the oleophovic coat of the screen.
Has anyone who removed the screen protector tested this?
Click to expand...
Click to collapse
I removed mine yesterday and it does help a little with the fps. I still don't like the fps though, I would much rather have a Face ID equivalent. Or have the fps on the back.
itsachirpthing said:
I'm waiting on my Whitestone replacement as well. Can you keep us informed on how the sensor works with your new install? I had to pull the last one. It was horrible. I miss my glass...
Click to expand...
Click to collapse
I had reached out to Whitestone because my first install failed. I had the WSD on my s9+ and went through 5 or 6 in the year (I dropped my phone a lot). So I knew what I was doing, but the first try had a huge bubble. Tried doing the cleaning and reinstall with the backup glue and had a bunch of microscopic bubbles in the top and bottom (guessing I didn't clean it well enough before reinstall). I wasn't sure how to register warrenty wise because technically it worked fine, just was having FPS issues. They ended up replacing without me paying for the shipping which was awesome of them.
Recieved my replacement today, and the install is flawless. One thing to note is on the 10+ the absorb pads hook into the top tray not the bottom (that was a hell of a mess the first time). The original kit didn't come with the pads pre-installed like the replacement kit.
I haven't even gotten the latest OTA yet, and with the WSD glass, it's just as quick and success rate is the same as when I had the pre-installed protector. Might even be faster than my s9+ was...
If I have one beef with the Note 10+ its the Fingerprint reader. Can't stand it. Half the time it doesn't register and having to push on the screen in the exact location is a pain. On the Note 9 and even the Note 8 it was so simple. You just moved your finger on the sensor. I've gone to using the face scanner because I can't stand the fingerprint reader and I know that isn't even secure.
howie411 said:
If I have one beef with the Note 10+ its the Fingerprint reader. Can't stand it. Half the time it doesn't register and having to push on the screen in the exact location is a pain. On the Note 9 and even the Note 8 it was so simple. You just moved your finger on the sensor. I've gone to using the face scanner because I can't stand the fingerprint reader and I know that isn't even secure.
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Click to collapse
I'm having little trouble with it. Try rescanning your fingerprint, and make sure you get plenty of variety in the position of your finger during the scans. If your haven't applied the Aug 1 security level patch, I think that helps.
Try registering the same finger several times.
Only trouble I have is just getting the right spot, as days go on I get better at putting my finger in the right spot.
I hated the Note 9 because I had to pick my phone up constantly to unlock it or put my pin in. Since I have apps for work that unlock via fingerprint, I had to pick my phone up just to open them.
Hi, I'm owner of Redmi Note 8 Pro from almost 2 years now. Its a very elegant device. But I'm annoyed of its fingerprint sensor specially in summer. With mildest of sweat on my fingers, it's fingerprint sensor doesn't recognise the finger to unlock phone. Multiple attempts I have to make. How many of you are suffering from this annoyance?
Of course a sweaty sensor and a sweaty hands won't team up together. It's not just your device.
I have been using fingerprint phones from last 5 years. Huawei phones didn't cause this much annoyance with sweaty finger as this phone is causing. Finger is slightest sweaty and it won't work, I'll have to wipe the sensor with cloth and then it unlocks.
AlphaBravo said:
I have been using fingerprint phones from last 5 years. Huawei phones didn't cause this much annoyance with sweaty finger as this phone is causing. Finger is slightest sweaty and it won't work, I'll have to wipe the sensor with cloth and then it unlocks.
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Click to collapse
I know that Tecno phones can unlock with a very small part of the fingerprint. My friend had one. Doesn't that feel a bit not totally secure?
I'm using a phone with an in-display fingerprint, it won't unlock unless the sensor is completely covered.
I remember Galaxy S Duos used to unlock using a picture for face unlock. It wasn't perfect.
Phones enhance security every year. Apologies, I don't see your post a reason to reduce security level of FP scanners.
I wasn't talking about any other person's finger for unlocking the phone. That would be totally unsecured. I'm talking about my own finger not being recognised by the fingerprint sensor even being slightest sweaty.