Phone looses 4G Data & Call function on turning off data. APN Settings auto deleting.
Hey, I bought a Nokia 6 2018 a couple days ago. Its great but has this one problem. I am using the Indian Model TA-1089.
I have 2 SIM Cards, one is by carrier JIO and another by TATA DOCOMO. I use the JIO SIM as prefered SIM for Data, Calling and SMS. When I put the JIO SIM in SIM Slot 1 and start the phone, it works uptil I turn off Data. Once I turn off Data and let the phone sit for a few mins, the next time I turn on Data the phone doesn't latch onto 4G connection and I don't get internet connection. Also, I cannot place any calls via the same SIM. When I try to place a call, I get a popup saying "Mobile network not available". Although I can receive calls for some reason.
While trying to find the cause of the issue I found out that when the problem occurs, the APN settings are automatically deleted from settings. If I try to manually add APN Profile with the correct values and try to save it, the profile doesn't get saved at all. Also, resetting the APN does nothing.
I tried resetting the network but the problem persists. Factory reset didn't fix it either. Tried another 4G SIM and the same problem occured with it.
Restarting the phone fixes the issue temporarily. So does deactivating and activating it. But its such a hassle.
Surprisingly when I put the JIO SIM in SIM Slot 2, it worked flawlessly. But it still doesn't mean the SIM slot 1 issue is fixed.
Has anyone else had this issue? Please help.
Related
Hi,
I've been using my desire for a while now. Today I switched from provider. At first everything worked fine. Then I reported the phone and I didn't had any gsm network. I tried another sim and everything worked. I tried the "defective" sim in an other phone everything worked. I got a new sim from the provider and tried again. Same story, initially it works. I reboot and no connection anymore. Now after some fidling with the settings I found that when I disable wcdma and turn on "only GSM" the phone finds a network (only gprs) and works. If I put it in auto mode, it gives no connection, in wcdma it also gives no connection.
The provider has no idea, HTC support Belgium has no idea. Can somebody help me witter this?
Grts Tom
Have you set up your APN settings correctly? Chances are you have not. Also I find my internet connection to have problems when I changed providers and sim cards, however I installed a completely new rom and wiped everything and redid all the APN settings and it works now It still a bit dodge, but I can toggle aeroplane mode on for 10 seconds, then off and it works.
Hi there,
I'm on vaca for one month in Africa and I am trying to use my sim card but I have this message :" Your SIM card does not allow a connection to this network "
I tried two different sim cards but I still have the same issue.
Note that the phone was working perfectly yesterday with my Tmobile Sim Card.
It's an international One X so I don't think that I need to unlock it.
Do you guys have any solutions?
Thank you
it sounds like something tmobile end has changed on your account, if possible i'd call them to see if they can help get it working again
other thing to check is the roaming settings, check its enabled etc
Thanks for the reply.
I'm not using that Tmobile sim card anymore. But an Orange one.
Should I factory reset it and see if it'll work?
Thanks
i had this happen on mine, ive got tmobile sim, it went to tmobile orange signal, i tried to manually switch it back to tmobile (better signal coverage) and it said the same thing.
A reboot didnt fix it so i went into settings, storage, make more storage and then cleared all temporary data for all apps.
this seems to temp fix the issue and allows me to reconnect to my peferred network it still happens every now and then so it could be a software gitch with the hox
Just tried it. Didn't work
I will restore it and see how it goes
Even with the New Rom, Superwipe I still have the same issue ?
Some months ago my phone started to behave strangely.
I have 2 sim card both for Vodafone. I use the data connection from the 1. sim.
Once i start a call from the second SIM card the phone drop the data-connection from the first sim(as expected) but after the call end the phone seemingly connect back to the 3g network but I cannot gat a byte from the internet.
I tried to switch between the cards and the result was that if I use the 2g in the second slot and start a call from the first sim the phone easily connect back to the internet after start a call.
also this is the case if the data connection in the 1. sim is 2g and not 3g.
So the main problem as i can see is that if i start a call from the second sim when i use 3g data-connection on the first sim after the call ends the phone cannot connect back properly.
If I turn on and off again the data-connection is not help.
But if i switch between 2g and 3g on the first sim the internet can be used again.
Please advice.
Shall I sand it back to the Chinese retailer? from Hungary
Hello there,
Im getting trouble to get the dual sim working properly.
First of all my setup : OOS 3.2.7, rooted, some xposed modules, nothing fancy. Stock kernel
SIM1: Data SIM, o2 germany
SIM2: Just used to receive some texts, all APNs deleted, Carrier : Orange/Sosh France
In normal usage SIM1 is deactivated. In this case everything works flawlessly.
As soon as I activate SIM2 i run into trouble. I loose data on SIM1 almost instantly and the only way to recover it is usually a reboot.
When i loose data the "LTE"/"H"/"3g"/whatever icon disappears, data is still on in the settings.
I noticed that at least once both sims were connected on UMTS when it occured.
Any clue to keep my data connection working when both sim cards are active?
Thank you in advance
Hi guys just got redmi note 8 pro and almost every time I go out of reach of wifi my mobile data doesn't work. It happens also if I manually tuen off wifi. I have the H+ icon like it is connected but I don't have data connection. The issue is resolved if I go in and out of airplane mode then I have data connection again. If I just turn off and on data connection in the quick settings it does nothing. APN settings are set and working ok.
MIUI global 11.0.3.
did u find any solution.....
if you are using any 3rd party VPN or using custom DNS then please disable them and try again.
I had the same issue. I emailed Xiaomi's support and also posted it in the Mi community forum. Followed everything (except factory resetting the phone) but nothing was working.
Finally, I was able to find a solution that has fixed this issue for me (I've spent almost a day and haven't experienced it yet).
I was using a single SIM card on my phone. My SIM card only supported 3G network. After trying all the solutions, I grabbed another SIM card (of another network provider) and put it in the second SIM slot. This new SIM card also supports 4G LTE.
At this moment, my phone has 2 SIM cards. One supports only 3G and the other also supports 4G LTE. Though my default mobile data is still set to my original SIM card (3G).
After using two sims simultaneously, I've not experienced this issue again.
So I assume that Redmi note 8 Pro has a bug that doesn't allow mobile data to work properly if there is a single 3G SIM card present in the phone.
I have the same issue.
Works for sometime then suddenly no internet even when it's showing 4G+ sign. I have to turn off the data then on again to get it working which is annoying.
Same issue even with dual sim installed.