MIC mutes during call - Sony Xperia XZ2 Compact Questions & Answers

I noticed something like that :
Not always but it happens - while talking, suddenly I'm not being heard on the other side. It happens as new connection (at once after connection) or while existing connection (after I said few words.)
What helps ? Pressing mute/unmute.
Phone is brand new.
What's wrong ?

mcemsi said:
I noticed something like that :
Not always but it happens - while talking, suddenly I'm not being heard on the other side. It happens as new connection (at once after connection) or while existing connection (after I said few words.)
What helps ? Pressing mute/unmute.
Phone is brand new.
What's wrong ?
Click to expand...
Click to collapse
same here, I thought it was a problem on the other side, but since other people are having this so probably that's another bug of this phone ;(

Problem seems solved. Everything looks fine after ACR Call Record had been uninstalled.

mcemsi said:
Problem seems solved. Everything looks fine after ACR Call Record had been uninstalled.
Click to expand...
Click to collapse
you mean solved by Sony in last firmware? or you uninstalled something manually? thanks

Just uninstalled ACR app manually. Since then every conversation has absolutely no problem.
Got to find different call record app....

mcemsi said:
Just uninstalled ACR app manually. Since then every conversation has absolutely no problem.
Got to find different call record app....
Click to expand...
Click to collapse
thanks. but i never installed that ACR app here but still i had problems sometimes.. but now it is not happening since some time, so I'll keep monitoring it maybe they fixed also in last firmware...

Hi,
I think I got this problem on my XZ2C but it seems like the last update solved the issue. The proble is purely softwae as the microphone works fine when filming videos...

Related

[Q] Call muted when there's another incoming call

After 30 minutes of going through posts in this forum trying to look for a solution, and apparently I couldn't find what I was looking for, I've decided to create this post.
Something really weird started happening to my arc recently. Whenever there's an incoming call (call waiting) while I'm talking on the phone, everything gets muted immediately. I cannot hear the other party, and vice versa. Even though I answer the call waiting call, we couldn't hear each other at all. I had to reject the call waiting call in order to be "connected" with the current call again. At first I thought it was some carrier, reception issues, but it's not. The bars were full and I've tried restarting the phone, but it didn't help. I was wondering if anyone has the same issue after upgrading to 2.3.3 and how did you fix this? I didn't notice anything like this before I upgraded. Any help is appreciated!
jerrytea said:
After 30 minutes of going through posts in this forum trying to look for a solution, and apparently I couldn't find what I was looking for, I've decided to create this post.
Something really weird started happening to my arc recently. Whenever there's an incoming call (call waiting) while I'm talking on the phone, everything gets muted immediately. I cannot hear the other party, and vice versa. Even though I answer the call waiting call, we couldn't hear each other at all. I had to reject the call waiting call in order to be "connected" with the current call again. At first I thought it was some carrier, reception issues, but it's not. The bars were full and I've tried restarting the phone, but it didn't help. I was wondering if anyone has the same issue after upgrading to 2.3.3 and how did you fix this? I didn't notice anything like this before I upgraded. Any help is appreciated!
Click to expand...
Click to collapse
I have the same problem. really annoying!
AmitPeri said:
I have the same problem. really annoying!
Click to expand...
Click to collapse
are we the only 2 that has this problem?!
Don't know if it helps but I just wanted to let you guys know I don't have the problem
( open bootloader, flashed prerooted global generic )
jerrytea said:
are we the only 2 that has this problem?!
Click to expand...
Click to collapse
Do you have the Viber app installed? I saw somewhere that some phones react like this because of Viber.
Sorry I don't seem to have noticed that either and I recieved a call waiting bleep while I was on a call just yesterday
I can confirm its the Viber app, I just uninstalled it and the problem is gone!
AmitPeri said:
I can confirm its the Viber app, I just uninstalled it and the problem is gone!
Click to expand...
Click to collapse
Yes, I can confirm this as well, but the problem is fixed on the latest version of Viber. Happy with regular call and Viber now. Thanks to everyone who tried to help

[Q]Xperia S MIC bug on Viber

I have been facing microphone related issue on viber. I am not able to hear other persons conversion neither other person can hear my conversion even with speaker on its very low.All this happened after I upgraded to stock JB I also installed ROM and there also I have the same problem.
My friend with her Xperia S also has the same problem. My skype works perfect.
My apps and my phone is upto date.I also tried the older viber versions still no fix.
I am very frustrated, does anyone know how to fix this??
bigbonly2u said:
I have been facing microphone related issue on viber. I am not able to hear other persons conversion neither other person can hear my conversion even with speaker on its very low.All this happened after I upgraded to stock JB I also installed ROM and there also I have the same problem.
My friend with her Xperia S also has the same problem. My skype works perfect.
My apps and my phone is upto date.I also tried the older viber versions still no fix.
I am very frustrated, does anyone know how to fix this??
Click to expand...
Click to collapse
That's a VIBER problem, so you better wait for an update.
I have been waiting from a very long time.How long will it take to fix?any idea?
bigbonly2u said:
I have been waiting from a very long time.How long will it take to fix?any idea?
Click to expand...
Click to collapse
Go to Menu : Settings : Apps, search for VIBER, click Force Stop, Clear Cache. Try that.
skywalkerdroid said:
Go to Menu : Settings : Apps, search for VIBER, click Force Stop, Clear Cache. Try that.
Click to expand...
Click to collapse
I tried all that bro

mic low input problem during call

hi to all,
i search everywhere and i flashed the phone around 15 times, just to see if its a rom problem.
i try all the cloudy'S stock rom but still the same.
so when i receive or i make a CALL i hear very well but the other person can't hear me,
to make it working i must activate the speaker option to communicate with the other person.
But as many people write here when we activate the speaker the second mic is activated but the lower mic is also in
good reception so maybe i must change something, somewhere???
please help me,thanks to all
Mine too... used to only be first call second would work... although now it is almost every call for me.
BTW, I have never had problems with bluetooth calls!
Although bluetooth works, it does not seem to be a hardware mic issue (like a dirty mic as some suggest), seems to be a codec bug. I'm pretty sure of it because I have call recording on my phone and my recorded voice (that no one can hear on my first call) is distorted like it is down converting my voice to only 4-12kbps.
I hope the ZVE update with HD voice will place a new codec in the phone dumping the buggy one.
Deciding to update to latest ZVE version to give it a try.... will try and let you know if it worked.
I've actually started having this problem as well, but I have never touched the software on the phone. Bone stock. I wonder if there is some systemic hardware issue with the mic.
Sent from my LG-LS980 using XDA Free mobile app
Fyi I factory reset my phone and it seems to have fixed the mic. Heavy price to pay for a non-rooted phone but at least my phone works as a phone again.
Sent from my LG-LS980 using XDA Free mobile app
Phone, menu, call settings, Enhanced voice, unchecked.
I feel the noise cancelation is too aggressive.
problems
lattisimo said:
Phone, menu, call settings, Enhanced voice, unchecked.
I feel the noise cancelation is too aggressive.
Click to expand...
Click to collapse
Hi my friends, i have this problem too, i purchased it and tryed all, soft and hardware, i get change the flex complete and nothing, i really apreciatte if someone solved the problem and help me do it too.
Nicodmus0024 said:
Hi my friends, i have this problem too, i purchased it and tryed all, soft and hardware, i get change the flex complete and nothing, i really apreciatte if someone solved the problem and help me do it too.
Click to expand...
Click to collapse
Can you post a screen shot of your Call Settings screen?
Phone, menu key, call settings.
lattisimo said:
Can you post a screen shot of your Call Settings screen?
Phone, menu key, call settings.
Click to expand...
Click to collapse
Here it is, sorry for the time to post.
Nicodmus0024 said:
Here it is, sorry for the time to post.
Click to expand...
Click to collapse
What build are you running?
lattisimo said:
What build are you running?
Click to expand...
Click to collapse
Here is a sreen shot of all info about soft
lattisimo said:
What build are you running?
Click to expand...
Click to collapse
Nothing yet my friend?
Your software appears different than mine. Is yours stock? If not, would you be willing to TOT back to stock to test if the issue remains?

Sound cutting out

Has anyone found a fix for the sound cutting out after a few seconds of a video or game? I have tried the soubdabout app, Turing the USB option off, disable Power save.. Still happening..
Sent from my SAMSUNG-SM-G891A using Tapatalk
I have the same issue sometimes, I've read around the web and it seems to be a mix of software and hardware related, I read a guy suggest removing and putting back the case (in case you have one) and I did that and the sound came back, haven't had the issue again.
Dakotahorse said:
Has anyone found a fix for the sound cutting out after a few seconds of a video or game? I have tried the soubdabout app, Turing the USB option off, disable Power save.. Still happening..
Sent from my SAMSUNG-SM-G891A using Tapatalk
Click to expand...
Click to collapse
hudtwalcker said:
I have the same issue sometimes, I've read around the web and it seems to be a mix of software and hardware related, I read a guy suggest removing and putting back the case (in case you have one) and I did that and the sound came back, haven't had the issue again.
Click to expand...
Click to collapse
Hmm, I keep mine out of a case,.. Yeah I'm not sure what it is, it's a 50/50 between some say software and some say hardware. I would asume that software would of been fixed by now, either Samsung or 3rd party
Sent from my SAMSUNG-SM-G891A using Tapatalk
So I found a solution for the issue in my case, it does seem to be software but it's really weird cause the issue continues in any firmware, it started when I was on 6.0.1 PI2, then I flashed Nougat and had the same problem (I hated it and battery drain was killing me) I went back to 6.0 and changed to the PK2 version and the issue continued, it was really weird cause it would cut out in audio messages, games but not music, I also tried every single suggestion on every forum and post I could find EXCEPT the Soundabout app, today I gave up, installed soundabout, selected media to speakers and bam, problem solved, I still need further testing, but it seems ok for now, keep in mind that I also have "prevent USB audio routing" on and "Easy Mute" off.
Dakotahorse said:
Hmm, I keep mine out of a case,.. Yeah I'm not sure what it is, it's a 50/50 between some say software and some say hardware. I would asume that software would of been fixed by now, either Samsung or 3rd party
Sent from my SAMSUNG-SM-G891A using Tapatalk
Click to expand...
Click to collapse
Im trying the soundabout app now, I orginally had it set to automatic and was still having the issue, now I set it to speaker and so far so good.
as this worked for me but idk about others... I was told to remove all paired bluetooth devices (on/off doesnt matter) then go to settings>connections>more connection settings>nearby device scanning then turn off... worked for me... (sorry for zombifying an old post but as this is still current with mine and many devices i decided to help)
samsung galaxy s7
Hi. I drop my boyfriend phone today and the volume cut it off for a while. It's that because I drop it off? Or because of the headphones that I had it in...because after I took the headphones off its works but after starts and go again? Pleasee helppp....
Andra1997 said:
Hi. I drop my boyfriend phone today and the volume cut it off for a while. It's that because I drop it off? Or because of the headphones that I had it in...because after I took the headphones off its works but after starts and go again? Pleasee helppp....
Click to expand...
Click to collapse
Is anything still wrong? Or does the sound work both with and without headphones?
Hi. I dropped my phone and have the same problem now. Did you get any useful help?

Sound Issue: No internal speaker/No microphone/No sound by bluetooth

Hi guys,
Im here to speak about my mi 10t who got some sound/mic issue.
Everything was working good but one day, the phone muted himself on stock Rom.
When i tried to use the tap recorder, the app said "verify if an app is using the microphone an try again."
I try to put a Custom rom on it but it's the same with Lineage Os.
Now, internal and external speaker stoped working. Microphone too.
the bluetooth connect well to a device but when i play a song, no sound happen.
Even on twitter or reddit, when i tried to play a video its say, Error to load the video.
When i tried to call someone, the app close immediately
I can only send sms and read them.
Please helps
Hello,
I have the same problem just like you 1 month now,tried everything , even install custom ROMS but the problem remains.
Did you drop your phone down? I cant remember that i did , but if i shake my 10T pro near my ears i can hear that something is moving inside my device.
The temporary fix that i had was to reboot many times my device and reopen it , clear the data from phone services , but couldnt find any permanent fix though.
Does anyone else has this?
glixbourkt said:
Hello,
I have the same problem just like you 1 month now,tried everything , even install custom ROMS but the problem remains.
Did you drop your phone down? I cant remember that i did , but if i shake my 10T pro near my ears i can hear that something is moving inside my device.
The temporary fix that i had was to reboot many times my device and reopen it , clear the data from phone services , but couldnt find any permanent fix though.
Does anyone else has this?
Click to expand...
Click to collapse
Hey!
I am running lineage and the problem is still there !
Ahah, a friend just remember me that i threw a whole beer on it during a party like 3 months ago..
I totaly forgot that and i think i was too drunk to remember.. unfortunately!
But the phone is like new and nothing is moving inside
Yes if i reboot/wipe data 363637x time it has a chance to work but the problem come back fast
I use a second phone where i put my sim on it and play with the mi10
It's sad because that 144hz screen is fkin good
And i still can't Say if it's a software or an hardware bug.
Because if i open the phone, change the internal/external speaker for nothing i will be a bit pissed
But still a good phone even muted aha
Shlagito said:
Hey!
I am running lineage and the problem is still there !
Ahah, a friend just remember me that i threw a whole beer on it during a party like 3 months ago..
I totaly forgot that and i think i was too drunk to remember.. unfortunately!
But the phone is like new and nothing is moving inside
Yes if i reboot/wipe data 363637x time it has a chance to work but the problem come back fast
I use a second phone where i put my sim on it and play with the mi10
It's sad because that 144hz screen is fkin good
And i still can't Say if it's a software or an hardware bug.
Because if i open the phone, change the internal/external speaker for nothing i will be a bit pissed
But still a good phone even muted aha
Click to expand...
Click to collapse
Hey,
Thanks for the answer.
I had a similar accident as well . My question though is what causes the sound issue. if i try to reboot/wipe this (which i dont want to wipe all my data every week ) there is a change also for me to work.
Do you have any idea how can i fix this ? should i give it to somebody who can open it for me as its a hardware issue?
I have the same problem, has anyone found the solution?
glixbourkt said:
Hello,
I have the same problem just like you 1 month now,tried everything , even install custom ROMS but the problem remains.
Did you drop your phone down? I cant remember that i did , but if i shake my 10T pro near my ears i can hear that something is moving inside my device.
The temporary fix that i had was to reboot many times my device and reopen it , clear the data from phone services , but couldnt find any permanent fix though.
Does anyone else has this?
Click to expand...
Click to collapse
Entirely unrelated to the issue, but just to calm some folks
The Mi 10T Pro model rattles because the camera has OIS (the camera module itself moves). This can also give a slight rattling effect when playing very loud music
Don't worry about it
Dobsgw said:
Entirely unrelated to the issue, but just to calm some folks
The Mi 10T Pro model rattles because the camera has OIS (the camera module itself moves). This can also give a slight rattling effect when playing very loud music
Don't worry about it
Click to expand...
Click to collapse
Yes i found it out as i opened myself the phone with no luck fixing it.
Its now somewhere collecting dust 3-4 months now. Cant fix it....
if anyone has any solution or any idea just let us know.
Lhpmira said:
I have the same problem, has anyone found the solution?
Click to expand...
Click to collapse
Try to open the phone x50 times and dont let it close again....This is the only way that i found out , but cant/ dont have the time to switch it off x50 times.
same problem here...
i've dropped my phone one time and after that, no sound at all.
the assistance shop said that all the components were good, but the problem remains
my last try was to flash the xiaomi stock rom, but no results
Had a similar issue.
Even multiple factory resets also didn't help.
However tried another sim and did a reset and it was working fine.
Now then after few days it again happened
Now this time I probably understood what was triggering the issue. I had paired my headphones(Bluedio Turbine) with both my laptop and phone. Using one at a time it was working fine. However if there's a call from both laptop and phone then the phone went into this state.
Again tried resetting multiple times. This time tried replacing the sim with a different sim. Different from the one in previous attempt and the sim change trick also did not work. Then tried again with the same sim which had fixed it earlier and it worked.
So in short these are the steps that helped me. Seems like only sim might have worked however don't know for sure.
Take proper backup of your data. Also this may or may not work for you.
Factory reset from settings.
Shutdown phone.
Press volume up and power button and hold them for some time till the phone starts up.
Use power button and volume key to wipe data.
I did this 3-4 however I think so it is t required.
Replace your sim with another sim. I had replaced my Airtel sim with a different Airtel sim and it worked for me. However replacing Airtel with jio did not help.
Start the phone.
Setup the phone.
Phone might start behaving fine.
CameraPhone123 said:
Had a similar issue.
Even multiple factory resets also didn't help.
However tried another sim and did a reset and it was working fine.
Now then after few days it again happened
Now this time I probably understood what was triggering the issue. I had paired my headphones(Bluedio Turbine) with both my laptop and phone. Using one at a time it was working fine. However if there's a call from both laptop and phone then the phone went into this state.
Again tried resetting multiple times. This time tried replacing the sim with a different sim. Different from the one in previous attempt and the sim change trick also did not work. Then tried again with the same sim which had fixed it earlier and it worked.
So in short these are the steps that helped me. Seems like only sim might have worked however don't know for sure.
Take proper backup of your data. Also this may or may not work for you.
Factory reset from settings.
Shutdown phone.
Press volume up and power button and hold them for some time till the phone starts up.
Use power button and volume key to wipe data.
I did this 3-4 however I think so it is t required.
Replace your sim with another sim. I had replaced my Airtel sim with a different Airtel sim and it worked for me. However replacing Airtel with jio did not help.
Start the phone.
Setup the phone.
Phone might start behaving fine.
Click to expand...
Click to collapse
Ignore this. This again happened after the last fix. Now again I can not use the mic. In CIT check if I try to test any of the mics, top or main the app crashes. Seems to be related to the mic. However don't understand how come event Bluetooth calls fail.
Another thing that I tried was putting the phone in refrigerator for around 10-15 mins. The phone was switched off before being put in the refrigerator. It generally works after that.
However it is generally good only till a restart.
Try at your own risk.
Must be something to do with the firmware only. And problem seem to be happening at the time of a reboot. Right at the time when MIUI logo appears during a reboot, if you dont hear the bootup sound, then the system audio wont work.
What fixes for me is multiple reboots until you hear the bootup sound. Most of the time, it takes just a couple of reboot. Max it has taken for me is 7.
Problem with loading of audio driver?!
Hi all,
Is there any update on that issue ? I still have that phone doing nothing at the moment. So i was wondering if there is any chance to use it.
I have the same problem.
Abdu55799 said:
I have the same problem.
Click to expand...
Click to collapse
New Mi10T Pro - No Sound at all
Brand new device. Flashed custom OS (Arrow OS and google pixel)- no sound at all. No Youtube sounds, no call sounds, no media sounds, even Bluetooth, even with headphones. Phone are silent absolutely. Please help. Thanks in advance, guys!
forum.xda-developers.com
you may find a solution there.
I still have the error
Still same problem here. I even updated to a custom rom, but no difference. Even sound via bluetooth does not work nor sound via USB.
Anyone has a theory how that could happen?

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