I am unable to see the files on my Google Pixel 3XL when I connect it to my Windows 7 Pro computer.
When I connect the phone, the computer makes a sound (as expected). When I change the ‘Use USB for’ setting to ‘File transfer’, the computer makes two sounds (again, as expected). However, after making this change, my phone does not appear in Windows Explorer.
When I change the ‘Use USB for’ setting to ‘PTP’, the computer makes two sounds (again, as expected) and the phone does appear in Windows Explorer, but the only two folders made available are DCIM and Pictures.
I went to Control Panel->Device Manager and saw a Google Nexus ADB Interface device. I tried ‘Update Driver Software’, but was informed that I have the most recent version.
This problem occur both when the adb server is running and not running. It also occur both when USB debugging is enabled and disabled.
The problem is not the cable or the USB port – they are the ones I used to root the phone. And no, the rooting is not an issue as the problem existed prior to my rooting the phone. I found this thread, https://forum.xda-developers.com/pixel-3-xl/how-to/pixel-3-xl-usb-connections-file-t3864057, and tried as suggested, but that did not resolve the problem. (In fact, changing the setting had no effect – after rebooting, when I connected the device to my computer, it defaulted to charging.)
I tried this on two USB2 ports and one USB3 port – no change in behavior.
Any suggestions for addressing this problem?
Try deleting the driver and let it install again.
I should have figured that out. Thanks - that worked.
Sorry to jump aboard, but I have the exact same problem. Was able to unlock bootloader and root, but can only transfer files in PTP mode. I can then transfer them on the phone to the correct place, but this is obviously a poor excuse for a workaround. Deleting and reinstalling drivers did nothing.
Any other thoughts?
Deleting and reinstalling worked for me...
I just attached my phone to the computer, selected 'File Transfer', and then open Device Manager. The applicable driver is the Android Sync Composite ADB Interface for which I show a version number 13.0.1202.0 with a date of 2 Dec 2013.
bgg1 said:
Sorry to jump aboard, but I have the exact same problem. Was able to unlock bootloader and root, but can only transfer files in PTP mode. I can then transfer them on the phone to the correct place, but this is obviously a poor excuse for a workaround. Deleting and reinstalling drivers did nothing.
Any other thoughts?
Click to expand...
Click to collapse
Delete or remove the device from the Device Manager, restart your computer and plug it in again.
airmaxx23 said:
Delete or remove the device from the Device Manager, restart your computer and plug it in again.
Click to expand...
Click to collapse
The device is only listed (as a camera icon under other devices) when it's plugged in. As soon as I remove it it's no longer listed under device manager. Should I do this while it's connected?
bgg1 said:
The device is only listed (as a camera icon under other devices) when it's plugged in. As soon as I remove it it's no longer listed under device manager. Should I do this while it's connected?
Click to expand...
Click to collapse
Yes.
No luck for 3XL on Q beta 2
Hey all,
I'm having the same issue on my Win10 PCs. I've uninstalled the driver in device manager (Listed as Pixel 3) and have tried both PTP and File Transfer. I'm going to guess that it's due to something in the 2nd Android Q Beta but I can't be sure. I've attempted to use both the android file manager and SanDisk Memory Zone to move the files off but neither work as well.
Attached is a picture of how my PCs see the files. They are not view-able nor are they transferable.
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"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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Related
I cant seem to get odin 3 to work on my xp computer(service pack 2) Tried it on my friends computer (window 7) and worked like a charm!(on stock samsung usb cord) Here the crazy part, It recognizes the phone when its on. But in download mode it wont do anything and my computer pops up a message saying usb device is malfunction and cant find the drivers at all. Steps i down to try to fix
reinstall drivers
try to install drivers in download mode phone connected- somehow it finds files that didnt install the first time.
Different usb cables- stock, htc evo, blackberry, and generic brand
Even plugged up to back of motherboard no difference
Going on what i searched and read up on this forum and internet searches etc..
i was thinking maybe its my eset nod 32 virus system???
Seems like my epic experience isnt going good as i hope. Had an evo for almost a year. Then sold evo got epic(epic is brand new) rooted on di18 and running baked snack 1.6 with custom kernal for now. But seems like everybody on 2.2 so i need to figure out how to get this working???? Any help would be nice!!!!
Anybody I know I'm not the only one with this problem?
Yea been running into that problem, I think odin just don't like some computers. I've tried to find a fix before, but I have 1 computer that runs odin fine, so I gave up tryn to fix the others..
Sent from my SPH-D700 using XDA App
Well that sucks. I know there gotta be something to get it to work? Maybe I should try upgrading windows to pro 3??
Update- uninstall nod 32 still no go? Going to try upgrading to pro 3
Try a different file in Odin .... are you trying with only the EB13 file ??
computer wont recognize phone in download with odin. But it will when phone is on and usb debugging is on
you are starting odin first then plugging the phone in while in download mode?
yes message pops up at bottom of screen saying device is unknown or malfunction. Its like the computer acts like their aren't any usb drivers installed.
but when I turn on phone, plug it into computer odin sees it. Com4 or com5. Adb interface is on and computer can see as removable disk?
903tex said:
yes message pops up at bottom of screen saying device is unknown or malfunction. Its like the computer acts like their aren't any usb drivers installed.
but when I turn on phone, plug it into computer odin sees it. Com4 or com5. Adb interface is on and computer can see as removable disk?
Click to expand...
Click to collapse
This might seem like a trivial answer, but have you tried rebooting your computer?
Then, as stated early, re-open ODIN, put your phone in download mode, then plug in the phone?
yea even tried pdanet and that didn't work. Restarted and tried nothing. I guess its that time for a new computer
@iSaint
This is just creepy
But strangely hypnotic
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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Went out got a compaq window 7 modem for a good price, and it works like a charm!! Now its time to flash this phone!!!!
Hello everyone. Yesterday I was trying to Odin the stock EL26 but my computer would not recognize my phone. I decided to uninstall and reinstall drivers, since my computer was not automatically installing them. However, when I try reinstalling, the Installer always freezes up. I've removed all traces of the Drivers on my computer that I know of, but I always still end up getting this:
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"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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"lightbox_download": "Download",
"lightbox_share": "Share",
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"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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I proceed with the install anyways, and around 5 seconds after it starts installing, the window freezes up with this:
Anyone know how I can get the drivers on my computer?
Also, I am running Windows 7 Home Premium 64-bit. My computer is known to have USB problems where it doesn't detect everything either.
Where did you get the drivers? I got mine from sfhubs thread and no issues. Did you restart your comp after uninstall?
bigtoysrock said:
Where did you get the drivers? I got mine from sfhubs thread and no issues. Did you restart your comp after uninstall?
Click to expand...
Click to collapse
Used sfhubs (the same one I first used to install the drivers when I got my phone) and that didn't work so I downloaded them directly from Samsung, which also didn't work. And yes, I restarted :/
iniz94 said:
Used sfhubs (the same one I first used to install the drivers when I got my phone) and that didn't work so I downloaded them directly from Samsung, which also didn't work. And yes, I restarted :/
Click to expand...
Click to collapse
Try installing kies also.
bigtoysrock said:
Try installing kies also.
Click to expand...
Click to collapse
Already did haha. The ADB Driver installs, but the main phone one always fails
Yes, 64 bit Windows 7 can be a *****.
Just out of curiosity have you tried creating a new windows profile and running everything from there?
Also, open device manager to see the progress of it initializing your drivers when you plug the phone in. I noticed it takes a while sometimes in Win7 64 bit to initialize all the adb drivers. You think it's done but it's still loading.
tdunham said:
Yes, 64 bit Windows 7 can be a *****.
Just out of curiosity have you tried creating a new windows profile and running everything from there?
Also, open device manager to see the progress of it initializing your drivers when you plug the phone in. I noticed it takes a while sometimes in Win7 64 bit to initialize all the adb drivers. You think it's done but it's still loading.
Click to expand...
Click to collapse
I don't remember exactly what I had to do but remember having a problem with this initially. Downloaded an alternate set of drivers from Samsung's site if I remember correctly and it worked. Haven't had issues since and I use this every time I push a new TAR through ODIN.
In this case device manager is your friend. Install the driver package first, turn USB debugging on and then plug into PC. That's the only other thing that I can recall on this issue. Hope this helps!
Had similar issues with my Asus G73, Kies was the problem, sometimes would not recognize phone, got worst and then laptop stop recognizing phone altogether. After several d/l attempts had to totally delete Kies and drivers and did a disc clean up on laptop, after was able to install drives , so far so good. No Kies installed, just drivers.
Pp.
Sent from my tofu plasma converter.
I rooted my phone and am on Modded I317_N7105ZHALJ4 MultiWindow Control rom, Now when I connect my phone to my PC it would pop up the following message
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"lightbox_download": "Download",
"lightbox_share": "Share",
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"lightbox_toggle_sidebar": "Toggle sidebar"
}
I don't think this happened because of my root or the Rom. Can't remember when It happened.
Do I received a phone with a defective USB port? It charges fine though. Should I go exchange it, and how many day do I have to do this?
aeo 37 said:
I rooted my phone and am on Modded I317_N7105ZHALJ4 MultiWindow Control rom, Now when I connect my phone to my PC it would pop up the following message
I don't think this happened because of my root or the Rom. Can't remember when It happened.
Do I received a phone with a defective USB port? It charges fine though. Should I go exchange it, and how many day do I have to do this?
Click to expand...
Click to collapse
I get the same error, installs fine sees the device fine and once you do the required reboot thats error I get. Worked fine first daybi I had it , synced my movies and music then that started. Be nice to solve this.
Sent from my SGH-I317M using xda premium
Did you try to install anything like adb or android SDK or anything like that? Try completely uninstalling the driver, re foot the system, reinstall the driver, without plugging the phone in restart again and then plug it in and try again.
Sent from my SAMSUNG-SGH-I317 using xda premium
^^^THANKS!!!
I uninstalled the Android driver, rebooted, ran windows update, and rebooted. Plugged in my phone and all is normal again.
D/C > check USB debugging in setting > reconnect. Does the trick everytime for me
aeo 37 said:
^^^THANKS!!!
I uninstalled the Android driver, rebooted, ran windows update, and rebooted. Plugged in my phone and all is normal again.
Click to expand...
Click to collapse
Where do you find the driver? I don't see it in device manager
mr mystery said:
Where do you find the driver? I don't see it in device manager
Click to expand...
Click to collapse
Samsungs website has the driver you need
I've usually got to turn off usb debugging and switch the connection type on the phone to camera mode from media which can be done from the notification menu when connected.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I still cant get it to work with Windows 7 64bit, I've uninstalled rebooted, installed, rebooted, connected phone, MTP installs then after a reboot I get Hardware ID missing. Very frustrating.
Could really use some ideas here, once I get it installed and the computer acknowledges (sees) the Note I can't copy files to it. Whenever I try Windows Explorer just crashes and restarts, every time. Getting very frustrated, Kies doesn't even work right what an abortion it is to begin with. I cant be taking my battery cover off every time I want to add media to my phone.
Any ideas?
I get the same thing, if I disconnect and reconnect the usb to the phone it eventually connects , but reinstalls the drivers every time. Sometimes I have to reconnect 8 or 10 times. Tried different cables as well.
Hi, i have a tab 3 gt-p5210 of my girlfriend that has this weird problem, if i plug it when its turned on it wont charge or connect to a computer, its only charging when its turned off, and i cant connect it to my pc neither in normal or download mode, it says windows has detected an error with the device and couldnt recongnized...
i thought it was a usb problem and i replaced it(its a cable and its easy and cheap) but the problem its still there... i think it might be a software problem, but i cant change the firmware in any way because i cant connect it to kies or odin, anyone had this problem? i dont know what else to do
sorry for my english
Have you tried a factory reset (backup any apps, photos, music, etc first).
OKAstro said:
Have you tried a factory reset (backup any apps, photos, music, etc first).
Click to expand...
Click to collapse
yeap, but it didnt worked
franco005 said:
Hi, i have a tab 3 gt-p5210 of my girlfriend that has this weird problem, if i plug it when its turned on it wont charge or connect to a computer, its only charging when its turned off, and i cant connect it to my pc neither in normal or download mode, it says windows has detected an error with the device and couldnt recongnized...
i thought it was a usb problem and i replaced it(its a cable and its easy and cheap) but the problem its still there... i think it might be a software problem, but i cant change the firmware in any way because i cant connect it to kies or odin, anyone had this problem? i dont know what else to do
sorry for my english
Click to expand...
Click to collapse
try a battery pull (you will need to remove cover & disconnect the battery on this model)
IronRoo said:
try a battery pull (you will need to remove cover & disconnect the battery on this model)
Click to expand...
Click to collapse
I did that when i replaced the usb cable, but still didnt worked
If you can copy files to the SD or Ext SD, then you might try rooting it. Then you could try a different ROM. I rooted mine following this thread but you would need to use Odin.
There are some threads in the General section about rooting without Odin...you might check those.
And you might uninstall/reinstall Samsung drivers on your PC to see if you can get a connection after that. You might have a bad USB port (not the cable, but the part in your Tab)
OKAstro said:
If you can copy files to the SD or Ext SD, then you might try rooting it. Then you could try a different ROM. I rooted mine following this thread but you would need to use Odin.
There are some threads in the General section about rooting without Odin...you might check those.
And you might uninstall/reinstall Samsung drivers on your PC to see if you can get a connection after that. You might have a bad USB port (not the cable, but the part in your Tab)
Click to expand...
Click to collapse
i couldnt find a root system without odin on this device (P5210) :/ the samsung drivers are ok since i have a s4 and it connects fine, and i replaced all usb port and cable, its the same part
(this one
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)
it seems like a system bug, its weird but download and recovery mode are not working fine, it says no command, error, things like that, i dont know how that could happened cause the tab was fully stock, i dont know what else can i do, at least i can use it
Anyone else have to jump through some kind of hoops to connect to PC? I can't get my PC to see the Mix 2 at all, for file transfer or anything.
Did you install the drivers? I remember doing that when I first connected.
Also,when connecting your Mix 2 to your PC via USB Cable,check the notification/pull-down bar & look for the USB menu ,select Transfer Files or Transfer Photos (PTP).
It may take a few tries when 1st using the Mix 2 (or any new phone) but,afterwards,your PC should have no problem "seeing" your phone.
Good suggestions, I had checked already. Thing is, the PC doesn't see it at all so no way to assign a driver. In other words, there is no device in device manager without a driver. As for the USB options, tried bouncing that around and no change for any of the options with and without USB debug enabled.
My S8+ is seen fine, but it is like the Mix 2 isn't even plugged in from the PC side. I even reinstalled Android Studio a d tried all again to no avail.
Only thing I can think of is to try to USB cable that it came with but that is at home and I am at the office. Damn I hate when phones don't have SD slot, grrr.
SWBgHz said:
Good suggestions, I had checked already. Thing is, the PC doesn't see it at all so no way to assign a driver. In other words, there is no device in device manager without a driver. As for the USB options, tried bouncing that around and no change for any of the options with and without USB debug enabled.
My S8+ is seen fine, but it is like the Mix 2 isn't even plugged in from the PC side. I even reinstalled Android Studio a d tried all again to no avail.
Only thing I can think of is to try to USB cable that it came with but that is at home and I am at the office. Damn I hate when phones don't have SD slot, grrr.
Click to expand...
Click to collapse
Try installing Mi PC Suite,see if that helps:
http://pcsuite.mi.com/
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Thanks, may try that though from what I am seeing it won't work as Windows can't see the phone even as unrecognized hardware so no application would be able to either. Will try factory cable first, I think.
Sure enough, works with different cable.
SWBgHz said:
Sure enough, works with different cable.
Click to expand...
Click to collapse
Great,keep us posted w/your results. :good:
Hello, anyone. I have the same issue... different cables tested and drivers installed. I only see : "mi mix 2" on the PC but I cannot access storage and it is not recognized by Mi Suite ....
Sorry to say, i have same problem, it is not driver issue, it is just the phone with usb cannot be recognized as a plugged in devices, but i can see charging....
sorry to come with old posts, but this really sucks, maybe the chipset in the mix 2 or mix 2(s) is malfunction.
i got a related problem. i cannot "see" my phone in the windows explorer. but i installed drivers and can eject my Mi Mix 2s. but in the xiami suite it states: no device connected
AudioJunk said:
i got a related problem. i cannot "see" my phone in the windows explorer. but i installed drivers and can eject my Mi Mix 2s. but in the xiami suite it states: no device connected
Click to expand...
Click to collapse
What about connecting it to another pc?
Search for tools to get rid of old drivers on PC's.
wim69 said:
What about connecting it to another pc?
Search for tools to get rid of old drivers on PC's.
Click to expand...
Click to collapse
i got it figured out... was weird since Windows recognized the model and everyhing
AudioJunk said:
i got it figured out... was weird since Windows recognized the model and everyhing
Click to expand...
Click to collapse
how did you figure it out. I am facing same problem as well. It does charge the phone but cant find in explorer
I'm actually having the same problem here, any solutions yet?
Hi. I have the same problem Please share if you found how to fix it.
I have Mi mix 2. after copy of large iso file, can't transfer files -- It gets stuck in the start of the copy and after I get error that device has disconnected.