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I have a bone stock 2013 Nexus 7 32 Gb Wifi, never had a problem with it. A few weeks ago, it notifies me of an update (Lollipop) so I apply it. Nothing but problems since then. It was very laggy and would glitch every few seconds while playing video (either local files or streamed over Plex, both had same issue). Sometimes when I'd wake it from sleep, the screen would look like an old CRT TV with static (except it wasn't moving, it was a fixed image). It would hang like this for seconds or sometimes minutes. Rebooting would usually resolve this for a while.
Tried a few 'lollipop tuning' tweaks, but when these failed to fix the video glitching and lagginess, I decided to revert to kitkat and followed an online tutorial (exactly like the one here except it had me install a standalone ADB/fastboot instead of full SDK) . No problem installing USB driver or setting nexus into USB mode. No problem getting it into fastboot mode and "fastboot devices" correctly listed the device, and "oem unlock" appeared to work fine as well. Running the flash-all batch file also seemed to go normally. But now my device is even worse than before:
- won't boot/run normally... no boot-up logo or video ever displays (or if it does, it's just a partial static image). Appears to get to a 'welcome' screen but the display is all messed (part of the screen is just repeated several times, so you can't see the entire screen). Unresponsive to touch, though it will make some sounds when you press in certain areas, but the display never changes. If I sleep it and wake it up, it shows the 'CRT static' mentioned above for many seconds before showing slowing showing the tiled/corrupted welcome screen. I can access the nexus' file system over USB on my PC even while it's in this borked state.
- display is now blank when getting into fastboot mode... i can time pushing the down-volume and power button so I know I am in fastboot mode ('fastboot devices' correctly lists the device) but the display is now completely black (not on, no backlight) in this mode.
I tried flashing to factory 4.4.4, 4.3, and 4.2 (always using 2013 wifi images) and it doesn't make a difference. Same results. Is there some bit of code that doesn't get reflashed during this reset that could explain why I'm having these issues? Any advice how to fix?
flyingsherpa said:
I have a bone stock 2013 Nexus 7 32 Gb Wifi, never had a problem with it. A few weeks ago, it notifies me of an update (Lollipop) so I apply it. Nothing but problems since then. It was very laggy and would glitch every few seconds while playing video (either local files or streamed over Plex, both had same issue). Sometimes when I'd wake it from sleep, the screen would look like an old CRT TV with static (except it wasn't moving, it was a fixed image). It would hang like this for seconds or sometimes minutes. Rebooting would usually resolve this for a while.
Tried a few 'lollipop tuning' tweaks, but when these failed to fix the video glitching and lagginess, I decided to revert to kitkat and followed an online tutorial (exactly like the one here except it had me install a standalone ADB/fastboot instead of full SDK) . No problem installing USB driver or setting nexus into USB mode. No problem getting it into fastboot mode and "fastboot devices" correctly listed the device, and "oem unlock" appeared to work fine as well. Running the flash-all batch file also seemed to go normally. But now my device is even worse than before:
- won't boot/run normally... no boot-up logo or video ever displays (or if it does, it's just a partial static image). Appears to get to a 'welcome' screen but the display is all messed (part of the screen is just repeated several times, so you can't see the entire screen). Unresponsive to touch, though it will make some sounds when you press in certain areas, but the display never changes. If I sleep it and wake it up, it shows the 'CRT static' mentioned above for many seconds before showing slowing showing the tiled/corrupted welcome screen. I can access the nexus' file system over USB on my PC even while it's in this borked state.
- display is now blank when getting into fastboot mode... i can time pushing the down-volume and power button so I know I am in fastboot mode ('fastboot devices' correctly lists the device) but the display is now completely black (not on, no backlight) in this mode.
I tried flashing to factory 4.4.4, 4.3, and 4.2 (always using 2013 wifi images) and it doesn't make a difference. Same results. Is there some bit of code that doesn't get reflashed during this reset that could explain why I'm having these issues? Any advice how to fix?
Click to expand...
Click to collapse
So your bootloader is blank right? I would flash a new bootloader asap! And see if that fixes anything
noahvt said:
So your bootloader is blank right? I would flash a new bootloader asap! And see if that fixes anything
Click to expand...
Click to collapse
I have to confess my ignorance here... I'm brand new to flashing android like this so I don't know the answer to your question. If part of tutorial I followed blanks out the bootloader (and doesn't write something in?)... then you're probably right. I shall look into this more tonight when I'm at home with the nexus. Thanks for at least giving me something to look into, that's exactly what I was hoping for!
This sounds more like a hardware issue than software to me. See if you can get a warranty repair or replacement.
From another thread by a user with a blank screen like yours:
Asus_USA said:
a7medmo7eb - We're very sorry to hear of this. Kindly email us at [email protected] with this copied problem description along with the serial number of your tablet and we will do our best to provide you with troubleshooting and servicing options.
If you have any further questions, comments or concerns please do not hesitate to let us know. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.
Thank you.
-In Search of Incredible-
Technical Support Department
http://www.asus.com :: http://service.asus.com/
Click to expand...
Click to collapse
nhizzat said:
This sounds more like a hardware issue than software to me. See if you can get a warranty repair or replacement.
From another thread by a user with a blank screen like yours:
Click to expand...
Click to collapse
Thanks, you're probably right. I did read up to understand all this stuff a bit more, so I know it's not lack of a bootloader or anything. All img files install just fine, so my pc can talk to the nexus, just the screen is all wonky no matter what i do.
Unfortunately I bought this 1.5 years ago so I don't think it's under warranty anymore. Everything was fine until I updated to Lollipop! Seems a big coincidence that I had a hardware failure at the same time as that update... I feel like Google ruined my tablet...
There is a bug where sometimes when you unlock the bootloader it zeros out the data partition. This might be the cause of your problem. It happened to me when I unlocked mine and I got stuck in a bootloop where it kept booting into recovery then shutting off. I fixed the problem by using fastboot to format data. Also, the flashall script didnt work for me. I put all the .img files in the same folder as fastboot then used these commands.
fastboot format data
fastboot flash system system.img
fastboot flash boot boot.img
fastboot flash recovery recovery.img
after this I booted into recovery and did a factory reset for good measure and the problem was fixed. This may solve your problem. It may also be possible that you got a bad download. I hope this helps you
Masterchief87 said:
There is a bug where sometimes when you unlock the bootloader it zeros out the data partition. This might be the cause of your problem. It happened to me when I unlocked mine and I got stuck in a bootloop where it kept booting into recovery then shutting off. I fixed the problem by using fastboot to format data. Also, the flashall script didnt work for me. I put all the .img files in the same folder as fastboot then used these commands.
fastboot format data
fastboot flash system system.img
fastboot flash boot boot.img
fastboot flash recovery recovery.img
after this I booted into recovery and did a factory reset for good measure and the problem was fixed. This may solve your problem. It may also be possible that you got a bad download. I hope this helps you
Click to expand...
Click to collapse
Hmm, thanks for the idea, but fastboot wouldn't do "format data", giving me the error: Formatting is not supported for filesystem with type ' '
Googling that makes it not look good. Weird, thing is, it still technically boots up, just the screen is so wonky you can't see where you are or interact with it properly. Not sure what else to try (opening it up and re-seating touchscreen cables?).
didn't enable developer options on this phone seeing that I was primarily going to use this phone as my daily driver so I carried on using the phone as is. the next day my phone show me an error, it said "Your device is corrupt. It can't be trusted and may not work properly." (Red) and I proceeded to link it showed me to see what the problem might be.
A few minuets after it showed me that error my phone shut down and couldn't turn on. I tried everything to reboot it but to no success, I was able boot it in fastboot mode and downloaded all the appropriate tools to do a flash install of a factory default image,I got the default operating system that the phone came with, as well as adb-tools required to perform a system wide flash seeing as i didn't have that much data on it.
Once everything was set, I followed the step by step instructions that google provided me on the restore to factory setting pages "https://developers.google.com/android/nexus/images". Seeing as I didn't enable developer options when my phone was working, I run into a prerequisite that needed that before I could flash my device.
While running the commands in cmd as an administrator, I run the command -
fastboot flashing unlock command and the console responded with -
FAILED (remote: oem unlock is not allowed)
I went back and reread this step, which was step number 4, It indicated "If necessary, unlock the device's
bootloader by running" the command. so i figured maybe it isn't really necessary, I proceeded to run the flash-all.bat
script, and it FAILED at every step saying -
FAILED (remote: device is locked. Cannot flash) //corresponding .img file//
It failed to flash my nexus 5x at every stage. So I did some research and found out that the problem was
that in the fastboot menu, the Device state was locked in a very assuring green color, and every where I
searched it indicated that this option to unlock the device was in the developer settings in the phones
OS, which is rather odd to put such a feature in the phones OS and fail to include the option in the fastboot menu. I
couldn't find any tool or assistance change the status of the device state to unlocked.
Now my question is, how can I change the device state to unlocked without enabling this options prior in the OS seeing
as i cant do that because my phone isn't coming on at all. any assistance or help would be highly appreciated.
Point of clarification, I have tried everything in accordance to what google nexus support pages have showed
me to the letter.
You can't enable OEM unlock by fastboot/recovery.
But there's another way to rescue your phone.
So
Can you boot into recovery? (Bootloader mode switch to recovery mode using volume keys and press power to choose it)
If it started and you would see an Android with an red triangle press power and hit volume+ to turn on menu. If it works you are safe.
Then download OTA image from Android developers page (OTA, not factory), launch command line (I don't know how it works on Windows, I've never flashed anything on Windows )
And you will need to flash this OTA image by executing adb sideload nameofpackage.zip
Remember to choose adb sideload in recovery first and then executing a command. It should flash and your phone should work.
Good luck!
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
I cant boot in recovery mode... When I tried to boot in recovery stuck in google logo then power off...
Oh that's not good.
Do you have warranty on your phone?
The last thing I keep in mind is flashing using LG tool, but I might take a look on it because I don't know how to use it.
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
No not in warranty....
I contact in LG service center they said chage the motherboard and cost around 170$
That amount so big??
Is there any method to unlock in this case from fastboot?
I need to unlock for custom kernel to flash.
Im on bootloop and oem locked in the system (befor got bootloop)
Help
Domin_PL said:
Oh that's not good.
Do you have warranty on your phone?
The last thing I keep in mind is flashing using LG tool, but I might take a look on it because I don't know how to use it.
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
Click to expand...
Click to collapse
try to >>>Nexus Root Toolkit<<<
Do you your computer can see phone
There where some hidden fastboot commands on XDA. Maybe you can try some of them to see if they can go around this limitation.
Sent from my Nexus 5X using Tapatalk
akins0405 said:
try to >>>Nexus Root Toolkit<<<
Do you your computer can see phone
Click to expand...
Click to collapse
I have the same issue mentioned above. Downloaded Nexus Root Toolkit and i have tried unlock through Nexus Root Toolkit. It seems failure. Because, After detecting my device it reboots and my phone reboots and shows the google logo and reboot again and again... My phone will not boot into recovery mode. While we click on it, it shows google logo and reboots again and again... Is there any solution for this?
OMG!!!
I Have the exact same issue with my bq aquaris x5
I really wish someone would find a solution for this
Seems options are very limited now
Having exact same issue with Huawei Y3. After spending the whole day, came to the conclusion that there is now only two options left: a) Replace the motherboard. b) pay £15 at dc unlock website to unlock oem. Not decided which one should i go for..
I got the same issue.
Nexus 5X has no activated "Allow OEM Unlock".
I tried with the Nexus Root Toolkit.
When I try to unlock Bootloader or the option "Fix Bootloop" he wants me to put the phone into Fastboot.
When I put phone into Fastboot he recognizes it and then restarts the phone. From now on nothing more happens, because noe the bootloop is "active" again.
Recovery Mode is not working, too.
Before I can access it, bootloop starts.
Sound as the same issue as @tomsonmathewv has.
Can someone help me?
EDIT:
While I tried some other solutions my Nexus 5X booted and booted.
And suddenly it booted one time to the Pattern screen. I entered the pattern and waited again for the bootloop after google animation.
But then the google animation finished and a short black screen with s small blue line in the middle of the display appeared. Looked like a "graphics error". But then immediately the normal phone idle screen appeared. The phone started!
I immediately went to the DEV-Options and Allowed OEM-unlock. And I took screenshots of the current configuration.
The current Android is 8.1
Is it recommended to flash an older version of Android to prevent a new Bootloop?
I had the same issue after the latest Android update on my Nexus 5X.
Have you left the device in charge before it manage to start?
Thanks
EDIT: Solved leaving it unplugged.
Hey buddy try Nexus Root Toolkit v2.1.9 it will unlock your bootloader without turning your phone on it worked for me.
aadeekhan79 said:
Hey buddy try Nexus Root Toolkit v2.1.9 it will unlock your bootloader without turning your phone on it worked for me.
Click to expand...
Click to collapse
NRT isn't going to work unless you previously allowed for oem unlock in developer options. If you haven't done that and you can't boot into recovery or the system you're kind of sol.
Sent from my [device_name] using XDA-Developers Legacy app
Shuhan44 said:
Having exact same issue with Huawei Y3. After spending the whole day, came to the conclusion that there is now only two options left: a) Replace the motherboard. b) pay £15 at dc unlock website to unlock oem. Not decided which one should i go for..
Click to expand...
Click to collapse
does that software (dc unlocker) actualy works? i've got the same issue with honor 8 pro, which opt. you have selected.
In my case before my N5X started bootlooping I allowed OEM unlock but didn't enabled USB Debugging Mode in Developer options. Is there a way to unlock bootloader with USB Debugging Mode disabled? I want to try the UNBLOD tool, but unlocked bootloader is a requirement.
xrehpicx said:
OMG!!!
I Have the exact same issue with my bq aquaris x5
I really wish someone would find a solution for this
Click to expand...
Click to collapse
Hi
I also need help of a slightly different nature. I'm somehow locked out of my Huawei P10 whereby my unlock pattern is no longer recognized. USB debugging is not enabled. What are my option as i really do not want to factory reset the phone, did not backup data. Coincidentally enough, this occurred after the latest software update. Please can someone help me.
Thanks
Thanks
Roshan0746 said:
didn't enable developer options on this phone seeing that I was primarily going to use this phone as my daily driver so I carried on using the phone as is. the next day my phone show me an error, it said "Your device is corrupt. It can't be trusted and may not work properly." (Red) and I proceeded to link it showed me to see what the problem might be.
A few minuets after it showed me that error my phone shut down and couldn't turn on. I tried everything to reboot it but to no success, I was able boot it in fastboot mode and downloaded all the appropriate tools to do a flash install of a factory default image,I got the default operating system that the phone came with, as well as adb-tools required to perform a system wide flash seeing as i didn't have that much data on it.
Once everything was set, I followed the step by step instructions that google provided me on the restore to factory setting pages "https://developers.google.com/android/nexus/images". Seeing as I didn't enable developer options when my phone was working, I run into a prerequisite that needed that before I could flash my device.
While running the commands in cmd as an administrator, I run the command -
fastboot flashing unlock command and the console responded with -
FAILED (remote: oem unlock is not allowed)
I went back and reread this step, which was step number 4, It indicated "If necessary, unlock the device's
bootloader by running" the command. so i figured maybe it isn't really necessary, I proceeded to run the flash-all.bat
script, and it FAILED at every step saying -
FAILED (remote: device is locked. Cannot flash) //corresponding .img file//
It failed to flash my nexus 5x at every stage. So I did some research and found out that the problem was
that in the fastboot menu, the Device state was locked in a very assuring green color, and every where I
searched it indicated that this option to unlock the device was in the developer settings in the phones
OS, which is rather odd to put such a feature in the phones OS and fail to include the option in the fastboot menu. I
couldn't find any tool or assistance change the status of the device state to unlocked.
Now my question is, how can I change the device state to unlocked without enabling this options prior in the OS seeing
as i cant do that because my phone isn't coming on at all. any assistance or help would be highly appreciated.
Point of clarification, I have tried everything in accordance to what google nexus support pages have showed
me to the letter.
Click to expand...
Click to collapse
Every phone have boot. Img system . I also have a same fault redmi k20 pro. But i succeed to give rebirth it. Try to using fastboot commands only and flash fastboot flash boot boot. Img it will work definitely
HTC One M9
Android 6
Bootloader Locked
S=On
USB debugging disable
today I found my phone stock on decryption screen! I did not enable encryption mode. now my phone says: your phone is encrypted. to decrypt your phone, enter your Screen lock password.
it does not matter what number I enter! every number I enter, it says: Decryption unsuccessful. the password you entered is correct, but unfortunately, your data is corrupt. to resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account.
But nothing happened when I press the "reset phone" button. I waited 4 hours but it remains on a window named "Factory data reset, Rebooting..." but it can not proceed to reboot.
when I power off and go to bootloader, I can not go to recovery mode. on recovery mode, there is only a triangle with a red exclamation mark.
I download a stock ROM so I can flash it to my phone from download mode, but at the beginning of flashing process it comes with this error
12 RU_ZIP_ERROR
please help me
sjmahmoudi said:
HTC One M9
Android 6
Bootloader Locked
S=On
USB debugging disable
today I found my phone stock on decryption screen! I did not enable encryption mode. now my phone says: your phone is encrypted. to decrypt your phone, enter your Screen lock password.
it does not matter what number I enter! every number I enter, it says: Decryption unsuccessful. the password you entered is correct, but unfortunately, your data is corrupt. to resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account.
But nothing happened when I press the "reset phone" button. I waited 4 hours but it remains on a window named "Factory data reset, Rebooting..." but it can not proceed to reboot.
when I power off and go to bootloader, I can not go to recovery mode. on recovery mode, there is only a triangle with a red exclamation mark.
I download a stock ROM so I can flash it to my phone from download mode, but at the beginning of flashing process it comes with this error
12 RU_ZIP_ERROR
please help me
Click to expand...
Click to collapse
This problem has been posted from time to time by other users - it often indicates a corrupt chip in the motherboard.
Depending on your SKU and whether or not there really is a hardware issue or not, it may be possible to apply a RUU, which would effectively restore your phone to factory state (though it will wipe your internal memory).
Please post your OS version, which will help us determine your phone's SKU.
If you put the phone in download mode and plug it into a pc then run fastboot.exe with the cli command 'fastboot getvar all' you will get a lot of important information.
If you are absolutely sure your phone has never been modified and it shows on the fastboot output "status modified" then you can assume your phone has hardbricked from a faulty nand. Only HTC can fix it in the case.
Beamed in by telepathy.
computerslayer said:
this problem has been posted from time to time by other users - it often indicates a corrupt chip in the motherboard.
Depending on your sku and whether or not there really is a hardware issue or not, it may be possible to apply a ruu, which would effectively restore your phone to factory state (though it will wipe your internal memory).
Please post your os version, which will help us determine your phone's sku.
Click to expand...
Click to collapse
os: 3.35.401.32
shivadow said:
If you put the phone in download mode and plug it into a pc then run fastboot.exe with the cli command 'fastboot getvar all' you will get a lot of important information.
If you are absolutely sure your phone has never been modified and it shows on the fastboot output "status modified" then you can assume your phone has hardbricked from a faulty nand. Only HTC can fix it in the case.
Beamed in by telepathy.
Click to expand...
Click to collapse
I rooted this phone when I first bought it. but 4 months ago I unroot it so I could update it's android to marshmallow. after unrooting, i receive the android update and everything was as normal as a fresh unrooted phone.
I was able to go to download mode when first my phone faced this problem. but now the download mode is not available
it says: failed to boot to download mode
press volume up or down to back to menu
this build is for
development purposes only
do not distribute outside of HTC
without HTC's written permission.
Failure to comply may
lead to legal action.
computerslayer said:
This problem has been posted from time to time by other users - it often indicates a corrupt chip in the motherboard.
Depending on your SKU and whether or not there really is a hardware issue or not, it may be possible to apply an RUU, which would effectively restore your phone to factory state (though it will wipe your internal memory).
Please post your OS version, which will help us determine your phone's SKU.
Click to expand...
Click to collapse
I took my m9 to HTC service center. he said that main chip must be replaced. after replacing the chip, he said that I need a dump.bin file and I do not have it. now after 3 months, my dear m9 is still on the service center . I search all over the net for the dump.bin file but there is nothing at all.
I do not even know what the hell is the dump.bin file. he said that your phone can boot but it will not have antenna without relevant dump file. I'm confused please help me
my phone model ID: 0PJA100
Did you give your phone to an official HTC service center? HTC should have the needed file so the fact that you should provide it to the service center confuses me a bit.
It's impossible to get that file (from a working phone) without a JTAG device and I doubt that many M9 owners have one since they're quite expensive. Sorry for the bad news.
I'm on the June security patch and I haven't been able to update anything OTA even though I have an AT&T SIM. Is there someway to force the Software Update check to work properly by using a pm command in the shell? Do I need to sideload the firmware to get it update to OREO and if so, what is the command and where can I find the full file. Any help would be useful.
please go here: https://firmware.center/firmware/Motorola/Moto Z2 Force/Stock/XT1789-04/
download the at&t rom for your device.
unzip into platformtools.
and run these commands
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system_b system_b.img_sparsechunk.0
fastboot flash system_b system_b.img_sparsechunk.1
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot reboot
let me know if this helps you get back on track with being able to update from AT&T
i have used this in a bat script to install the AT&T rom on the tmobile hardware, then i was able to go back to stock once more and install updates.
Do these commands work on a locked bootloader which AT&T has? Does someone have a good understanding of how the following packages work regarding ota updates?
com.motorola.ccc.devicemanagement
com.motorola.ccc.checkin
com.motorola.ccc.mainplm
com.motorola.ccc.ota
com.motorola.ccc.notification
I was wondering if i could clear out the cache of one of them or disable then re-eanable one or more of them would that possibly fix my ota problems?
I am having the same issue, the phone is stuck on the June patch and no matter what I do I can't get any updates, nor will adb sideload or install update from zip in recovery work.
edit:
got it working, if you are still stuck on June security patch just download the AT&T update from the 2nd post above, put the phone into bootloader mode, and unzip the attached bat file in the folder then run it (ensure you have the Motorola drivers installed). as soon as I rebooted and set up I checked for updates and it started downloading the new 8.0.
DISCLAIMER: for AT&T Z2 Force models.... will wipe data.... this worked for me may not work for you... use at your own risk.... it's you not me.... this is your choice.
i did the same, now i have november update but i didnt get the oreo update afterwards.
Install the stock rom
Is there any way to flash the downloaded stock rom from post 2? No further OTA update
What do you mean will wipe data
Mrgabi said:
What do you mean will wipe data
Click to expand...
Click to collapse
It will wipe everything from your phone like a factory reset so make sure you have a backup of whatever you need to reinstall.
Hello, Just got my Z2 force (AT&T) and it too is on the June 2017 security patch and I can't seem to get it to update either as it just says no updates available. I have tried the things listed here but still, no go for me and not sure what to try next. I mean I am pretty sure I was following the directions correctly. I have downloaded the Motorola drivers and installed them, I also have the platformtools unzipped into a folder C:/adb. I then downloaded the NASH_ATT_NCX26.122-59-8-11-1_subsidy-ATT_regulatory-DEFAULT_CFC.xml.zip and downloaded it into the platformtools folder and then unzipped it so all the files were in C:\adb\platform-tools. I then ran a powershell on windows 10 and did ./adb devices and it had 1 device attached I then did ./adb reboot recovery and it reboot into recovery with the andoird guy and a red triangle with an ! in it. Then whenever I run a command or ty the flashall.bat it just sits there and says waiting for device. yet it it able to find hte device if I do ./adb devices. So not sure what my next steps should be.
Thanks,
bbgarnett said:
Hello, Just got my Z2 force (AT&T) and it too is on the June 2017 security patch and I can't seem to get it to update either as it just says no updates available. I have tried the things listed here but still, no go for me and not sure what to try next.
Thanks,
Click to expand...
Click to collapse
Do a warranty replacement. I got a replacement free of charge with updated security patch and android Oreo. I suggest doing it immediately while it is free.
kingstu said:
Do a warranty replacement. I got a replacement free of charge with updated security patch and android Oreo. I suggest doing it immediately while it is free.
Click to expand...
Click to collapse
OK well, I bought it on Swappa it was new (resale) so the box was opened but everything else wasn't and still had the plastic on it. So I contacted Motorola on their support forums and they said to just wait a little while and see if it'll update but too they also said they'd have someone take a look into it as they have my IMEI number so I guess will see what they say.
Thanks for the reply
Again, I would do a warranty replacement. I bought mine used and I got a warranty replacement free of charge. You need to use your IEMI and select the "software unable to update" as an option and they will give you a price and let you know if it is under warranty. Mine was without cost and I shipped them the phone and waited for them to send me a replacement. If you wait too long you might go past the 1 year mark and then it might cost you. Don't delay and to inquire about it online though the support links is probably best.
kingstu said:
Again, I would do a warranty replacement. I bought mine used and I got a warranty replacement free of charge. You need to use your IEMI and select the "software unable to update" as an option and they will give you a price and let you know if it is under warranty. Mine was without cost and I shipped them the phone and waited for them to send me a replacement. If you wait too long you might go past the 1 year mark and then it might cost you. Don't delay and to inquire about it online though the support links is probably best.
Click to expand...
Click to collapse
Hello, Just checked and it says my warranty expires Sep 2018. So hopefully it shouldn't cost. Now though if I do return it I am assuming they'll just want the device nothing else and will they send me back a new device as this device is new no scratches or nothing and don't want to get back a device that has any marks or scuffs etc. Also, the first thing I did before even turning the device on was put on a tempered glass screen protector so I am assuming I'd take that off before I sent the device back to them. Either way, I hope I can get the issue fixed without having to return it but at least I know it's under warranty, Assuming that when it says Sep 2018 that once Sep 1st hits that the warranty will be expired?
Thanks again
kingstu said:
Again, I would do a warranty replacement. I bought mine used and I got a warranty replacement free of charge. You need to use your IEMI and select the "software unable to update" as an option and they will give you a price and let you know if it is under warranty. Mine was without cost and I shipped them the phone and waited for them to send me a replacement. If you wait too long you might go past the 1 year mark and then it might cost you. Don't delay and to inquire about it online though the support links is probably best.
Click to expand...
Click to collapse
Hey, I dropped my device off with FedEx on Sunday and Motorola said they received it yesterday, anyways just wondering how long your turnaround time. I have my Moto E4 that I can use so it's not the worst if I have to wait. Hopefully, it won't be too long especially if they're just going to send me a new device that should have Android oreo and updated security patches on it.
Thanks again for your advice.
Seems like it runs through script fine until the end
Script seems to run fine until the end. Phone wont boot and flashes at logo screen and then goes to bootloader logs saying your device didn't start up successfully. Need help. Can anyone help with this? I think the problem might be with the userdata not automatically formatting at the end. Nevermind, Everything all good after 3 or 4 tries. I still can't update to the latest build after flashing, which is OCXS27.109-47-11 according to what I looked @ att website. It says I have the latest version which is OCXS27.109-47-7. Anyone have the latest build to flash?
i had the same issue
I've used Lenovo Smart Moto Assistant and managed to get the last update
I have the same issue with T mobile. the phone says there is a new update, it downloads and tries to install but fails. I am on the May 2018 security patch, OCXS27.1.3. Android File Host and other sites don't list any new firmware. I have tried the Lenovo Smart Moto Assistant and it also doesn't recognize the new update. Any suggestions?
Oreo Update
For all who could not receive the Android 8 Oreo update and need it:
I was finally able to install the update through the Lenovo Moto Smart Assistant (poorly designed tool but at least it's a work around):
https://support.lenovo.com/il/en/downloads/ds101291
Before starting, you have to tap your build number 7 times ( Apps > Settings > System > About phone then tap Build number 7 times. Tap the Back icon to navigate back to System then select Developer options.)
Tap USB debugging to turn on. BTW when you connect it to the smart assistant, there will be a couple of popups on the phone screen that you have to give permission to.
The first dozen times I tried it, it would stall at 51% no matter what settings i picked. I finally got it to work by doing the following:
Once it recognized the phone (has to be powered on), I went to the update tab and let it see my phone and get ready to start the update.
Next I turned off the phone, then held the down volume, and powered back on (into fastboot.) Then I started the upgrade. It took a while but actually completed when I came back from breakfast.
Then, I had a new problem which appears all over the net: my finger print reader didn't work anymore. I tried a full wipe/restore from the settings, but it didn't help. There's directions all over the net to sideload files, etc, but I didn't do any of that.
I went back into the smart assistant and instead of doing the upgrade, I did the rescue (pick Moto Phone, then select your device from the drop downs (moto z 2nd gen). With this process, it actually tells you to turn off your phone, then power-on with the volume down depressed.
After the Rescue, my finger print reader was reconfigured and is now working great.
I hope someone else finds this helpful. I was very eager to get the update and make sure my phone didn't brick or something while I could still return it. Good luck and comment with your results if you give it a try.
I was finally able to install the update through the Lenovo Moto Smart Assistant (poorly designed tool but at least it's a work around):
https://support.lenovo.com/il/en/downloads/ds101291
Before starting, you have to tap your build number 7 times ( Apps > Settings > System > About phone then tap Build number 7 times. Tap the Back icon to navigate back to System then select Developer options.)
Tap USB debugging to turn on. BTW when you connect it to the smart assistant, there will be a couple of popups on the phone screen that you have to give permission to.
The first dozen times I tried it, it would stall at 51% no matter what settings i picked. I finally got it to work by doing the following:
Once it recognized the phone (has to be powered on), I went to the update tab and let it see my phone and get ready to start the update.
Next I turned off the phone, then held the down volume, and powered back on (into fastboot.) Then I started the upgrade. It took a while but actually completed when I came back from breakfast.
Then, I had a new problem which appears all over the net: my finger print reader didn't work anymore. I tried a full wipe/restore from the settings, but it didn't help. There's directions all over the net to sideload files, etc, but I didn't do any of that.
I went back into the smart assistant and instead of doing the upgrade, I did the rescue (pick Moto Phone, then select your device from the drop downs (moto z 2nd gen). With this process, it actually tells you to turn off your phone, then power-on with the volume down depressed.
After the Rescue, my finger print reader was reconfigured and is now working great.
I was very eager to get the update and make sure my phone didn't brick or something while I could still return it. Good luck and comment with your results if you give it a try.
bbgarnett said:
Hello, Just got my Z2 force (AT&T) and it too is on the June 2017 security patch and I can't seem to get it to update either as it just says no updates available. I have tried the things listed here but still, no go for me and not sure what to try next. I mean I am pretty sure I was following the directions correctly. I have downloaded the Motorola drivers and installed them, I also have the platformtools unzipped into a folder C:/adb. I then downloaded the NASH_ATT_NCX26.122-59-8-11-1_subsidy-ATT_regulatory-DEFAULT_CFC.xml.zip and downloaded it into the platformtools folder and then unzipped it so all the files were in C:\adb\platform-tools. I then ran a powershell on windows 10 and did ./adb devices and it had 1 device attached I then did ./adb reboot recovery and it reboot into recovery with the andoird guy and a red triangle with an ! in it. Then whenever I run a command or ty the flashall.bat it just sits there and says waiting for device. yet it it able to find hte device if I do ./adb devices. So not sure what my next steps should be.
Thanks,
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Click to collapse
westec2 said:
For all who could not receive the Android 8 Oreo update and need it:
I was finally able to install the update through the Lenovo Moto Smart Assistant (poorly designed tool but at least it's a work around):
Before starting, you have to tap your build number 7 times ( Apps > Settings > System > About phone then tap Build number 7 times. Tap the Back icon to navigate back to System then select Developer options.)
Tap USB debugging to turn on. BTW when you connect it to the smart assistant, there will be a couple of popups on the phone screen that you have to give permission to.
The first dozen times I tried it, it would stall at 51% no matter what settings i picked. I finally got it to work by doing the following:
Once it recognized the phone (has to be powered on), I went to the update tab and let it see my phone and get ready to start the update.
Next I turned off the phone, then held the down volume, and powered back on (into fastboot.) Then I started the upgrade. It took a while but actually completed when I came back from breakfast.
Then, I had a new problem which appears all over the net: my finger print reader didn't work anymore. I tried a full wipe/restore from the settings, but it didn't help. There's directions all over the net to sideload files, etc, but I didn't do any of that.
I went back into the smart assistant and instead of doing the upgrade, I did the rescue (pick Moto Phone, then select your device from the drop downs (moto z 2nd gen). With this process, it actually tells you to turn off your phone, then power-on with the volume down depressed.
After the Rescue, my finger print reader was reconfigured and is now working great.
I hope someone else finds this helpful. I was very eager to get the update and make sure my phone didn't brick or something while I could still return it. Good luck and comment with your results if you give it a try.
Click to expand...
Click to collapse
Hello.
I don't know if i did not understand correctly, but when I have the phone recognized to do the update, i turn it off, and since the PC stops recognizing it is connected, the lenovo smart assistant goes back to the sync page.
How could you achieve that? Do you have another setting on your PC or lenovo assistant software?
Do you turn it off before clicking proceed?
Do you turn it off while the "all information could be wiped" is on screen?
Do you turn it off when the "loading bar" starts?
Could you be more specific? I would like to update my phone.
Thank you.
Hi i have bootloop problems on this device. When i do factory reset in recovery mode samsunf logo blinks as it wants to start system but it restarts. Then second time samsung logo doesnt even finish until i do factory reset then logo blinks again and restarts after some time.
The code is (reboot recovery cause is check_boot_mode recoverybootmodewithkey)
Block based ota
Ive tried to flash device multiple times with different stock roms with same results.
If i flash with oreo its the same error code but with addition when doing fastory reser something about some cache in first deletion and a number 0
In pie that code is not present which i assume that device is ment for pie. Both frp and oem are locked.
When i flash combination file its rpmb provisioned and rpmb fused 1. In z3x box there is no option to fix that. And that is strange because as i remember while i was doing repair on samsung s8 it was easy. Factory binary was there but not on this budget model which is strange. I even tried to force error so it triggers emergency recovery mode for smart switch but smart switch is just aweful. I dont even get recognition in that program. It shows as unsuppported model. I reinstalled drivers as well it just doesnt work. Now i would be glad and it would be awesome to get into fastboot mode just so i write down commands. Adb sideload doesnt have those options. Since i understood adb and fastboot for me its number one solution for everything. But how the hell am i supposed to get into fastboot on this model. Im pretty sure block based ota is sign that its blocked becuase of oem unlock aka locked bootloader. Its a friends phone and i tell people dont do stuff if you dot know ehat you are doing. But even locked bootloaders and frp locked are fixable. Especially with multiple brains on XDA and GSMforums.
Does anybody have any solutuon to this problem because this is some kind of new security method which was not present on like 2 years before.
P. S Is there any combination out there made out of Pie?
I fixed the issue. Front camera was defected. Some type of short circuit. Main camera auto focus mechanism also defected. It works allright as soon you detach all cameras. The only problem which i have with this device is that Samsung is using same concept as HTC. One camera defected all cameras not working. This is new from Samsung because in past when one camera brakes camera app still works. Autofocus mechanism can break with fall of the phone. Its not an software issue!!!
i have a similar problem do find solution?
I recently tried to install a custom ROM in my samsung j6+ but halfway through it my PC turned off.
Then the problem starts i decided to reboot my phone but it shows this error "No command" " #Reboot recovery cause is [[check_bootmode]RebootRecoveryWithKey]#
Block-based OTA
Supported API: 3
# MANUAL MODE v1.0.0#
E:Failed to mount / cache: Invalid argument
The error message keeps appearing for just a fraction of a second then disappear and appear again
I tried to go to recovery mode but no luck i cant get to it
I drained the battery to turn off the device then go download mode but after get to it, it also keep restarting
help me please. thank you