After a couple of years of happy usage last night, my Firestick 2nd gen, got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine, (Holding down select and Play/Pause at the same time until it restarts).
I did a couple of hard restarts by unplugging it, and then plugging it back in, and it went through the entire startup routine, including the red "fire TV"" startup logo, and then it opened to the same frozen unresponsive uncooperative (Like my ex wife) screen.
I tried another remote, and that did not work either.
Just to see what would happen I blocked it on my network, since wifi blocking will take you to the "home is unavailable" firestick screen, which it did, but once I got there, the "Go to network settings" and "dismiss" options were unresponsive as well.
I don't mind having to reset it if I have to, but so far I haven't come up with a way to make it work.
All help appreciated.
Papamalo
papamalo said:
After a couple of years of happy usage last night, my Firestick 2nd gen, got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine, (Holding down select and Play/Pause at the same time until it restarts).
I did a couple of hard restarts by unplugging it, and then plugging it back in, and it went through the entire startup routine, including the red "fire TV"" startup logo, and then it opened to the same frozen unresponsive uncooperative (Like my ex wife) screen.
I tried another remote, and that did not work either.
Just to see what would happen I blocked it on my network, since wifi blocking will take you to the "home is unavailable" firestick screen, which it did, but once I got there, the "Go to network settings" and "dismiss" options were unresponsive as well.
I don't mind having to reset it if I have to, but so far I haven't come up with a way to make it work.
All help appreciated.
Papamalo
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Click to collapse
Have you tried a OTG with keyboard?
I have plugged the firestick into my desktop using a Micro USB to USB connector if that's what you mean, but even though it loads up and my "devices and printers" panel recognizes it as "MTP device" and the driver panel recognizes it as "ADB Device", no further info or control seems to be available.
So I guess it plugs in, but what should I do now?
Thanks.
An otg (on the go) cable and keyboard will give you control like a controller. You can try moving with the curser and enter. This would eliminate a Bluetooth issue when operating the remote.
papamalo said:
got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine
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Click to collapse
Have you tried fresh new batteries in the remotes?
Maybe you can install the app Remote for Fire TV from the amazon website (with the option send to fireTV Stick) and use your smartphone as remote.
normally this is the problem i get when the battery of the remote die..
This appened to my firetv stick 2nd edition just now. It happens after I plugged it in a new tv color.
Any ideas or a solution founded?
Thanks in advance!!
Related
I was just able to get what seems to be the last fire tv in amazons surplus through their prime now app. I set it up everything went fine then I clicked to update it and it did the normal update process until I looked up and saw a black screen. I unplugged the unit and replugged it and now all I get is amazon logo then black screen. Is there anyway to fix this I was really excited about having the last fire tv. Something I just discovered is that I can still connect wirelessly to the unit via adb.. I just restarted it. I dunno if this can help anything.
PROBLEM SOLVED faulty hdmi cable... This cable was sent to me from mono price about a week ago as a replacement for another defective cable.. sigh...
danknasty said:
PROBLEM SOLVED faulty hdmi cable... This cable was sent to me from mono price about a week ago as a replacement for another defective cable.. sigh...
Click to expand...
Click to collapse
To fix the black screen/blank screen, we use the following steps to troubleshoot it:\
Your FireTV went to sleep and you just need to wake it up. You can wake up your FireTV by pressing the “Back” button on the remote.
Try the Fire TV Remote Shortcuts to see if one of them will wake up your Fire TV.
On the [easyazon_link identifier=”B00NO8JJZW” locale=”US” tag=”arizonacaorg-20″]Fire TV Remote[/easyazon_link], hold the REVERSE (or “rewind”) button and the UP button at the same time for 10 seconds. Your FireTV should start switching through the different video display modes (or resolutions). You can expect the light on your TV to change colors and/or blink. When it switches to a display resolution that works, press the SELECT button to select that mode. This will fix your display issue if your fireTV happens to be set to a video resolution not supported by the TV you have it plugged into.
Your FireTV needs to be reset to the factory default settings. To do this, press BACK and REVERSE and RIGHT and SELECT to get your FireTV to prompt you to do a factory reset.
Your FireTV is deceased. If you tried #1 and #2 above, perhaps your Firestick has perished.
You could be forcing a screen resolution such as [easyazon_link identifier=”B00V0923TG” locale=”US” tag=”arizonacaorg-20″]1080p[/easyazon_link] 60Hz. Try changing the display settings back to Auto, No Scaling (by hooking the FireTV to a [easyazon_link identifier=”B01CF3L3RS” locale=”US” tag=”arizonacaorg-20″]TV[/easyazon_link] that it’s known to work on).
Press SELECT & PLAY (Hold the buttons down for 5 or 10 Seconds) to restart your FireTV / firestick.
I hope it will help you out.
Hi, last night my fire stick was working fine and all of a sudden it reverted back to the home screen but wouldn’t load, it’s just a black screen with (search, home, your videos etc...) at the top of the screen and the 3 dot loading icon at the bottom. I’ve tried unplugging and plugging in, restarting the device but it’s still the same.
Can anyone shed any light?
Thanks.
Likesmoke247 said:
Hi, last night my fire stick was working fine and all of a sudden it reverted back to the home screen but wouldn’t load, it’s just a black screen with (search, home, your videos etc...) at the top of the screen and the 3 dot loading icon at the bottom. I’ve tried unplugging and plugging in, restarting the device but it’s still the same.
Can anyone shed any light?
Thanks.
Click to expand...
Click to collapse
You may get that if it is unable to connect to your Internet
Check your network settings - restart the router
Hi all
My Fire tv box has started malfunctioning since the latest OS update. I am getting a message flash up about a new feature and then the screen goes black. Restarting doesn't help or doing the Amazon recommeded hard reset by pressing some buttons on the remote control. When i restart i get the Amazon Fire TV splash screen but then most of the time it goes to the black screen. Sometimes it comes up again with the info on the new features (something to do with Alexa) and then goes black. The only thing i can do is hold down the home button and then the screen comes up with 4 options with Apps, Sleep, Settings and one other thing. I can then go into my apps and use them. Any attempt to go back to the normal home screen brings the black screen
Anyone else had this issue? Spoke to Amazon cust service and they have tried troubleshooting and cant fix it. I have been told they cant help as i am out of warranty! So their update does this to my box and they cant help....terrible.
Hope someone can help...
afcchris said:
Hi all
My Fire tv box has started malfunctioning since the latest OS update. I am getting a message flash up about a new feature and then the screen goes black. Restarting doesn't help or doing the Amazon recommeded hard reset by pressing some buttons on the remote control. When i restart i get the Amazon Fire TV splash screen but then most of the time it goes to the black screen. Sometimes it comes up again with the info on the new features (something to do with Alexa) and then goes black. The only thing i can do is hold down the home button and then the screen comes up with 4 options with Apps, Sleep, Settings and one other thing. I can then go into my apps and use them. Any attempt to go back to the normal home screen brings the black screen
Anyone else had this issue? Spoke to Amazon cust service and they have tried troubleshooting and cant fix it. I have been told they cant help as i am out of warranty! So their update does this to my box and they cant help....terrible.
Hope someone can help...
Click to expand...
Click to collapse
Try Settings -> Factory Reset
rainman74 said:
Try Settings -> Factory Reset
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Click to collapse
I cant get into settings. It gives the option on the screen that comes up with Apps/Sleep/Mirroring/Settings but pressing settings doesnt work
afcchris said:
I cant get into settings. It gives the option on the screen that comes up with Apps/Sleep/Mirroring/Settings but pressing settings doesnt work
Click to expand...
Click to collapse
try
Code:
adb shell am start -n com.amazon.tv.settings/.tv.FactoryResetActivity
I have the same issue, so watching this thread.
How do I issue the ADB command to a fire tv 2 box please? There is only a USB-A port.
Buy a USB A to A cable was the right answer. I have ordered one now, never had a reason to own one, till now.
plasmafire said:
I have the same issue, so watching this thread.
How do I issue the ADB command to a fire tv 2 box please? There is only a USB-A port.
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Click to collapse
is the question serious? There are 1,000,000+ instructions on the net how to use ADB over WLAN
https://www.youtube.com/watch?v=RcSCE0C4cl4
hello,
Thx to whoever will try to help in this topic.
i bought the the AFTV for 2 years and a half now i had trouble with the remote after six month of use and is not working with it at all so now i am using the App in my android phone or my TV remote to control it
that has been said now since 2 days i can't wake up my fire tv and have no access neither to home screen nor the settings
when i hit back nothing happen but the light showing that the box is responding to the button i pressed and when i hit home or settings nothing shows on tv but when i hold home screen for 5 secs i can see the menu showing Apps, Sleep, Mirroring and Settings. when i hit settings it turns back to the black screen and when i hit Apps it shows me all the apps installed and i can access them but when i hold home again and try to access setting again black screen
is there a way to fix this or how can i do a factory reset cuz i tried the combination back and right button for 10 secs but it doesnt show me anything so i can't be sure that i am really executing that task
please i need your help
also i am from canada and bought this when i was in US
Seems like none is interested in helping
Please can someone help
Try a different port? Try a different TV? Try a different cable? Report back after trying all 3.
Tried all 3 steps seems like the home screen and settings are missing
The only thing i can access is the apps
Fixed by putting back auto resolution si e erything turned normal i don't remember ever changing the resolution
Hi, how did you change the resolution if you couldn't access the settings?
If you hold BACK and REVERSE and RIGHT and SELECT simultaneously for 10 seconds, the Fire TV will begin to cycle through various resolution settings choose auto resolution.
I couldn't see settings and home screen they were always there but since resolution changed than i couldn't see them thought it was OS problem
Hi
My Amazon Fire TV cube (2nd generation) has suddenly STUCK in "ANDROID RECOVERY MODE". (see image)
Fire cube has blue light circling.
Options to “factory reset” / (or) “try again” are displayed, but am unable to select either option to execute command via cube buttons or remote.
Holding mute and volume down buttons for 60 seconds does NOT reset/restart
Unplugging device from power for 10 minutes does NOT change boot up status.
I do have a 3 port USB / ethernet hub attached to the cube.
Any guidance would be appreciated
spud1962 said:
Hi
My Amazon Fire TV cube (2nd generation) has suddenly STUCK in "ANDROID RECOVERY MODE". (see image)
Fire cube has blue light circling.
Options to “factory reset” / (or) “try again” are displayed, but am unable to select either option to execute command via cube buttons or remote.
Holding mute and volume down buttons for 60 seconds does NOT reset/restart
Unplugging device from power for 10 minutes does NOT change boot up status.
I do have a 3 port USB / ethernet hub attached to the cube.
Any guidance would be appreciated
Click to expand...
Click to collapse
Was u ever able to get this issue fixed? I have same issue after update
mike2e427 said:
I have same issue after update
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Click to collapse
Were you using adoptable storage? Not merely external storage that is accessed independently from internal storage, but rather external storage media adopted to act like internal storage?
mike2e427 said:
Was u ever able to get this issue fixed? I have same issue after update
Click to expand...
Click to collapse
No. I never got a reply. Amazon were hopeless, too. They had absolutely NO CLUE what I was talking about. Now out of warranty after just over a year. I can't believe there is no fix, though. I've got a 3rd gen version, now. It seems that Amazon deliberately updated the software to make it inaccessible, forcing you to buy a new one . I'm sure the geeks will discover a fix, though.
I have a Fire TV stick with the same issue. It looks like Amazon is using a tablet bootloader that navigates menus using the device's physical buttons. However, the Fire TV Stick DOES NOT HAVE physical buttons. You may be able to navigate your Fire TV Cube using these buttons, located on the device itself.
Your device is a no recovery at this point. I had this 2 weeks ago. The physical buttons on the cube don't work in that menu, best I could do was to get it to highlight "Try Again" by pressing and holding volume down. I couldn't get it to successfully choose either of those options. I even tried with a physical keyboard plugged in, no luck.
jlb1234 said:
I have a Fire TV stick with the same issue. It looks like Amazon is using a tablet bootloader that navigates menus using the device's physical buttons. However, the Fire TV Stick DOES NOT HAVE physical buttons. You may be able to navigate your Fire TV Cube using these buttons, located on the device itself.
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Click to collapse
Thanks for the suggestion. However the cube buttons do not function under these circumstances. There is no official solution to this at this moment in time. Keyboard via usb adapter doesn't work either.
roligov said:
Your device is a no recovery at this point. I had this 2 weeks ago. The physical buttons on the cube don't work in that menu, best I could do was to get it to highlight "Try Again" by pressing and holding volume down. I couldn't get it to successfully choose either of those options. I even tried with a physical keyboard plugged in, no luck.
Click to expand...
Click to collapse
Thanks for posting. Amazon have been hopeless, their chat ops. are hopeless. No clue about this issue. There told me it's "out of warranty" offered me a 15% discount off a new one. It been a real waste of money for such limited use. I guess that's how they make money. I've read they repeatedly update the OS to make it impossible to access it.
Hi not sure if this will help buy I had the same issue with firecube Gen 3 will trying to add external storage and to be honest I got it fixed but not sure how as I was throwing everything at the issue and hoping something would work.what I did do was to use a method for fixing a firestick that's in a bootloop I connected a usb keyboard to the cube and just kept pressing the key combo (ctrl+alt+printscreen+menu+I) repeatedly I took a while but eventually a screen came up that an image of a firecube with the words no command under it from there it rebooted. Again not sure how I got it done but it worked for me
cam65 said:
just kept pressing the key combo (ctrl+alt+printscreen+menu+I) repeatedly I took a while but eventually a screen came up that an image of a firecube with the words no command
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Click to collapse
Would you please quantify "a while"? Approximately for how long did you smash the "ctrl+alt+printscreen+menu+I" key combination? Which keyboard key is "menu"?
Hi it took me about 15 to 20 minutes of pressing the key combos I'm guessing you have to get the timing right I will include a link to a YouTube video which works for a firestick in a boot loop that's what I did to get my cube working again
cam65 said:
Hi it took me about 15 to 20 minutes of pressing the key combos I'm guessing you have to get the timing right I will include a link to a YouTube video which works for a firestick in a boot loop that's what I did to get my cube working again
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Click to collapse
And I should have said when I pressed the combo buttons I just held them for about 30 seconds to a minute if nothing happened I released and pressed them again