Amazon fire stick not loading - Fire TV Q&A, Help & Troubleshooting

Hi, last night my fire stick was working fine and all of a sudden it reverted back to the home screen but wouldn’t load, it’s just a black screen with (search, home, your videos etc...) at the top of the screen and the 3 dot loading icon at the bottom. I’ve tried unplugging and plugging in, restarting the device but it’s still the same.
Can anyone shed any light?
Thanks.

Likesmoke247 said:
Hi, last night my fire stick was working fine and all of a sudden it reverted back to the home screen but wouldn’t load, it’s just a black screen with (search, home, your videos etc...) at the top of the screen and the 3 dot loading icon at the bottom. I’ve tried unplugging and plugging in, restarting the device but it’s still the same.
Can anyone shed any light?
Thanks.
Click to expand...
Click to collapse
You may get that if it is unable to connect to your Internet
Check your network settings - restart the router

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ladybugg1629 said:
My tablet is displaying horizontal bands of colour
Click to expand...
Click to collapse
I think it needs service, it's a hardware problem
You can use a HDMI adapter to connect to a TV or using Screen Mirroring Function to see the display on TV. If it's normal on TV, your LCD is defective or the LCD cable gets loose.
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Fire tv 2nd generation can't access home screen or settings

hello,
Thx to whoever will try to help in this topic.
i bought the the AFTV for 2 years and a half now i had trouble with the remote after six month of use and is not working with it at all so now i am using the App in my android phone or my TV remote to control it
that has been said now since 2 days i can't wake up my fire tv and have no access neither to home screen nor the settings
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Try a different port? Try a different TV? Try a different cable? Report back after trying all 3.
Tried all 3 steps seems like the home screen and settings are missing
The only thing i can access is the apps
Fixed by putting back auto resolution si e erything turned normal i don't remember ever changing the resolution
Hi, how did you change the resolution if you couldn't access the settings?
If you hold BACK and REVERSE and RIGHT and SELECT simultaneously for 10 seconds, the Fire TV will begin to cycle through various resolution settings choose auto resolution.
I couldn't see settings and home screen they were always there but since resolution changed than i couldn't see them thought it was OS problem

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After a couple of years of happy usage last night, my Firestick 2nd gen, got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine, (Holding down select and Play/Pause at the same time until it restarts).
I did a couple of hard restarts by unplugging it, and then plugging it back in, and it went through the entire startup routine, including the red "fire TV"" startup logo, and then it opened to the same frozen unresponsive uncooperative (Like my ex wife) screen.
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Just to see what would happen I blocked it on my network, since wifi blocking will take you to the "home is unavailable" firestick screen, which it did, but once I got there, the "Go to network settings" and "dismiss" options were unresponsive as well.
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Papamalo
papamalo said:
After a couple of years of happy usage last night, my Firestick 2nd gen, got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine, (Holding down select and Play/Pause at the same time until it restarts).
I did a couple of hard restarts by unplugging it, and then plugging it back in, and it went through the entire startup routine, including the red "fire TV"" startup logo, and then it opened to the same frozen unresponsive uncooperative (Like my ex wife) screen.
I tried another remote, and that did not work either.
Just to see what would happen I blocked it on my network, since wifi blocking will take you to the "home is unavailable" firestick screen, which it did, but once I got there, the "Go to network settings" and "dismiss" options were unresponsive as well.
I don't mind having to reset it if I have to, but so far I haven't come up with a way to make it work.
All help appreciated.
Papamalo
Click to expand...
Click to collapse
Have you tried a OTG with keyboard?
I have plugged the firestick into my desktop using a Micro USB to USB connector if that's what you mean, but even though it loads up and my "devices and printers" panel recognizes it as "MTP device" and the driver panel recognizes it as "ADB Device", no further info or control seems to be available.
So I guess it plugs in, but what should I do now?
Thanks.
An otg (on the go) cable and keyboard will give you control like a controller. You can try moving with the curser and enter. This would eliminate a Bluetooth issue when operating the remote.
papamalo said:
got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine
Click to expand...
Click to collapse
Have you tried fresh new batteries in the remotes?
Maybe you can install the app Remote for Fire TV from the amazon website (with the option send to fireTV Stick) and use your smartphone as remote.
normally this is the problem i get when the battery of the remote die..
This appened to my firetv stick 2nd edition just now. It happens after I plugged it in a new tv color.
Any ideas or a solution founded?
Thanks in advance!!

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