HELP! Cant sign into Huawei account. - Huawei Mate 20 X Questions & Answers

I just got my new Mate 20 X and cant sign into my Huawei account. It says I have to link a number with it but, whenver I imput my cell number it never sends me a verification code. I had a Huawei i.d. but, it isnt giving me access to it. I live in the US, im using ATT, and the phone I have is the EVR-AL00.

I'm guessing that, since the phone is the Chinese variant, it's looking for you to verify your Huawei account using a phone number with the format for that region??? I think I ran into the same problem with my Chinese P8 Max and Mediapad back in the day.

scienceguylabs said:
I'm guessing that, since the phone is the Chinese variant, it's looking for you to verify your Huawei account using a phone number with the format for that region??? I think I ran into the same problem with my Chinese P8 Max and Mediapad back in the day.
Click to expand...
Click to collapse
Were you able to fix this problem?

Phaze1585 said:
Were you able to fix this problem?
Click to expand...
Click to collapse
Unfortunately, no. Once I realized that my number just didn't play nicely with Huawei's servers, I just gave up. Maybe, somebody here knows more about this and can help.

Phaze1585 said:
I just got my new Mate 20 X and cant sign into my Huawei account. It says I have to link a number with it but, whenver I imput my cell number it never sends me a verification code. I had a Huawei i.d. but, it isnt giving me access to it. I live in the US, im using ATT, and the phone I have is the EVR-AL00.
Click to expand...
Click to collapse
Try to change to use email to send code instead of phone. This is what I did. If I remember correctly, I clicked the phone number or something below, I was able to use my gmail instead.

Same for me,but with Email Account works

Nice. Good to know that email works. Thanks.

Related

[Q] Whatsapp registered number

Hi Pros out there. Question - I'm getting a Google Nexus 6 and if I install whatsapp in this new phone, I would require a verification number to register my current phone number. Is it possible to transfer my whatsapp in my old Samsung S4 (with the registered number) to my new phone? Keeping the old whatsapp number is for contact purposes which I don't wish to change. Hopefully someone would know how to solve this technical question.
Cheers.
Just type in the ild number on the new device(and number?) and wait for the message on the old number(and device)
Or put the sim inside new phone and register. Then take it out.
bender_007 said:
Just type in the ild number on the new device(and number?) and wait for the message on the old number(and device)
Or put the sim inside new phone and register. Then take it out.
Click to expand...
Click to collapse
Yes but the problem is my old phone sim card is no longer available. What should I do?
If the old phone is available you can transfer wa to another number(check in optiony under account)
bender_007 said:
If the old phone is available you can transfer wa to another number(check in optiony under account)
Click to expand...
Click to collapse
Yes my old phone is still available. So the situation now is, I have a sim card with number (0123) in Samsung S4. But the whatsapp number was registered under my old sim card number (0456) which is an overseas number that is no longer available but the whatsapp is still functional.
If I buy a Nexus 6, can I transfer my whatsapp + old number (0456) into the new phone? Do you know the steps?
Cheers.
What does any of this thread have to do with the LG G4? This is not a Nexus 6, S4 or Whatsapp forum. Was this forum just randomly picked to post this in?
Lock-N-Load said:
What does any of this thread have to do with the LG G4? This is not a Nexus 6, S4 or Whatsapp forum. Was this forum just randomly picked to post this in?
Click to expand...
Click to collapse
Sorry mate, I'm still new in this Forum. Didn't realized I posted in the wrong category. But it would be much appreciated if you know how to solve this? :crying:

Psa cant track order or lookup order ****

Hi Everyone. It seems alot of people are having the same problems I had. You can not look up your order. Using quick order lookup with Order number and passord says invalid order or password. Order Lookup with Order number says EMAIL_MISSING on digital river website. OR other order lookup on htc.com says enter a valid email address when you are entering a valid email address.
Also Trying the forget password says invalid email address so you cant even reset your password. Here is what I did. I contacted htc through a message here(not chat, they cant do anything really)
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
What you need to tell them is you need you password reset because you can not look up your order because it doesnt think your email is valid or the password is right. You get all the above errors. Give them your order ID and Email address you used or got your order confirmation to. Keep riding them till they send you a email with a password reset link. Once you get it ( i got mine after a day asking twice) reset it. Make your new password.
Go back to login here
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
Once you login for me atleast I looked under order history nothing showed. but go to the order lookup that asks for your order number and password and it should show you your order.
Hope this helps. It drove me to almost cancel my preorder.
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary
Sent from my HTC One_M8 using Tapatalk 2
patstock11 said:
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary
Sent from my HTC One_M8 using Tapatalk 2
Click to expand...
Click to collapse
Yeah it is crazy. Its like when you place your order it takes your email for updates but its never stored in to look up your order or to make and account like it says. It should be sending out a new unique password after you order but it doesnt.
Even when trying to reset password on that digital river link
Keeps saying invalid email.
So I'll have to contact HTC like you said, hopefully it gets working soon.
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people
go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
click forgot order password
In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
King p1n said:
Even when trying to reset password on that digital river link
Keeps saying invalid email.
So I'll have to contact HTC like you said, hopefully it gets working soon.
Click to expand...
Click to collapse
Yeah. Same happened to me. Just send a message to them. Theyll tell you they sent you a email with the password reset but i never got the first two so I had to ***** to them again lol and finally got it. Its crazy all the problems.
Heisenberg420 said:
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people
go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
click forgot order password
In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
Click to expand...
Click to collapse
Yeah I tried this before and it didnt work. Thats when I had to contact support.
aknotts415 said:
Yeah I tried this before and it didnt work. Thats when I had to contact support.
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Click to collapse
ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason
Heisenberg420 said:
ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason
Click to expand...
Click to collapse
yeah same lol
In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea
Stephen said:
In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea
Click to expand...
Click to collapse
Thats about all i can do also lol
Edit: oops, wrong thread, but thanks for the info
When you look up the order, use internet explorer instead of chrome, I had this same issue and I know IE sux but it will let you see the order status. In chrome I get the invalid password or order number error but not in IE. Actually you can even look up the order status on your phone. In the Google Search, just type HTC order lookup, go to the site, put in your number and password and boom!

Google Pay in-store payments not working with Mate 20 X Chinese version

Using the Chinese version in the USA generally with no problems. However, I'm trying to set-up in-store payments with Google Pay and I get a message that says "Added features couldn't be set up. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites, just like before."
- Contacted Google first. They said my bank needs to restore or reset token.
- Call the card (Chase). They have no idea what tokens are and tell me I need to set the card up with Google.
- Call Google. The lady tells me I need to reset other devices that have Google Pay. I reset both of them. No luck.
- Call the bank again. They tell me the same story.
I'm basically going in circles.
Has anyone experienced this? I also tried another card. My guess is there's some problem with this phone and Google Pay. I searched the internet but haven't really found anything. Can I get Google Pay in-store working on a Chinese Mate 20 X?
SmartPhonesFan said:
Unfortunately it won't work .. it doesn't work for us with Honor Note10 you need to have global version to get it working.. it will work only within ASIA-Pacific worlds region
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Click to collapse
Having this issue with my Chinese version Mate 20 Pro. Do you have a link to the source of this information?
ozv101 said:
Using the Chinese version in the USA generally with no problems. However, I'm trying to set-up in-store payments with Google Pay and I get a message that says "Added features couldn't be set up. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites, just like before."
- Contacted Google first. They said my bank needs to restore or reset token.
- Call the card (Chase). They have no idea what tokens are and tell me I need to set the card up with Google.
- Call Google. The lady tells me I need to reset other devices that have Google Pay. I reset both of them. No luck.
- Call the bank again. They tell me the same story.
I'm basically going in circles.
Has anyone experienced this? I also tried another card. My guess is there's some problem with this phone and Google Pay. I searched the internet but haven't really found anything. Can I get Google Pay in-store working on a Chinese Mate 20 X?
Click to expand...
Click to collapse
Check out the posts made by stestesteste on this subject. He reported using Google pay on his AL00 in the UK with Barclays debit card.

Do you guys create and login with a Huawei ID?

I was going to link it with my Gmail but it looks like it gives access to third party accounts? Sounds a little suspect...
Do you guys even use this on your phone? Doesn't seem like it's necessary, I don't care about any of the Huawei provided cloud services, at least I think I don't.....
A Huawei Id is helpful.
I get an error with the phone telling me that service is not available in my country (the United States).
Can anybody else in the US log in?
jeepentj said:
I get an error with the phone telling me that service is not available in my country (the United States).
Can anybody else in the US log in?
Click to expand...
Click to collapse
Ive been logged in since the Honor Note 8, You dont really gain anything from it, 5GB cloud storage, find my phone finally works (didnt with the HN8), but I really dont use it, but its there if I choose to.
omniphil said:
I was going to link it with my Gmail but it looks like it gives access to third party accounts? Sounds a little suspect...
Do you guys even use this on your phone? Doesn't seem like it's necessary, I don't care about any of the Huawei provided cloud services, at least I think I don't.....
Click to expand...
Click to collapse
I sign into it but don't use any of the services.

I cant install any app help me please

Hey guys
Ive just got my x2 from custom
but I Cant Install any apps
every time I try there is a registerition popup from realme account or some sort
I tried to register but sadly I cant even change the country code and its fixed to +86
I Know that my phone is the cn version but this is not fair.
I just want to Install my apps why would in the heaven this phone needs registerition!
software is so restrictive and so much chiniese sht is there
I Really like my phone but this is so frusturating
Is there anyone having the same prob like me?
Id be appreciate is someone help me to find out what should I do
Thanks.
I'm experiencing the same.. There's no play services. How did u install play services?
Mikelsteven said:
I'm experiencing the same.. There's no play services. How did u install play services?
Click to expand...
Click to collapse
Hey I came back with good news!
I've just figured it out with some help from a friend of mine
First you need to go in there: id.realme.com
Then register your phone number (It's weird that actually you can't do that with the phone itself)
Then register your email address
After that you good to go
Just enter your email and pass in phone
Up in settings there is a pop-up.
Cheers!
Reza KH said:
Hey I came back with good news!
I've just figured it out with some help from a friend of mine
First you need to go in there: id.realme.com
Then register your phone number (It's weird that actually you can't do that with the phone itself)
Then register your email address
After that you good to go
Just enter your email and pass in phone
Up in settings there is a pop-up.
Cheers!
Click to expand...
Click to collapse
Thanks man. Problem solved

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