XT1952DL ? - Moto G7 Play Questions & Answers

The XT1952DL G7 Play is called "Optimo" by Straighttalk, (ST) & Total Wireless , and "Revvlry" by T-Mobile.
I have the ST version; the bootloader is locked with the "OEM Unlock" option (in Developer Options) greyed-out. And, the mobile network is locked to ST/Verizon.
I own the phone (not blacklisted) but haven't had it long enough for ST to give me an unlock code.
Is there ANY way to unlock this XT1952DL???
Thanks, Will C.

wc4usa said:
The XT1952DL G7 Play is called "Optimo" by Straighttalk, (ST) & Total Wireless , and "Revvlry" by T-Mobile.
I have the ST version; the bootloader is locked with the "OEM Unlock" option (in Developer Options) greyed-out. And, the mobile network is locked to ST/Verizon.
I own the phone (not blacklisted) but haven't had it long enough for ST to give me an unlock code.
Is there ANY way to unlock this XT1952DL???
Thanks, Will C.
Click to expand...
Click to collapse
Basically any Moto or phone in general from Verizon or att cannot be bootloader unlocked as the mentioned carriers do not allow it

XT1952DL - SIM unlocked
I got the SIM unlocked on my ST Moto G7 Optimo.
'Was locked to StraightTalk (VZW), but now works fine with a GSM (At&t mvno) sim card.
However, the bootloader is still locked down tight!
Would love to get rid of that ST/TracFone firmware!

wc4usa said:
I got the SIM unlocked on my ST Moto G7 Optimo.
'Was locked to StraightTalk (VZW), but now works fine with a GSM (At&t mvno) sim card.
However, the bootloader is still locked down tight!
Would love to get rid of that ST/TracFone firmware!
Click to expand...
Click to collapse
How were able to unlock the sim? I don't a sim unlock prompt.

chaton78 said:
How were able to unlock the sim? I don't a sim unlock prompt.
Click to expand...
Click to collapse
I would also really really like to know this

je669 said:
I would also really really like to know this
Click to expand...
Click to collapse
I was able to unlock it. Find usb unlock for Optimo Xt-1952. They log remotely on the phone to unlock it.

Great find, I googled that and have to say I was unsure but gave it a go. I have a Tracfone version that was on Walmert Family Mobile, tried to put my Canadian sim in but didn't get any unlock prompts, took it to an unlocking service but they couldn't do anything with it.
Read you post and googled it and they managed to unlock it on the 2nd attempt, great service was all done within 30 mins of contacting them, like you said bootloader is still locked but nothing much I can do about that.

Unlock
So I've Google what you posted about you unlocking your phone & can't find anything , I have a straight talk "tracphone" would love to unlock, is there anything thing u can tell me to help me do so

KG1488 said:
So I've Google what you posted about you unlocking your phone & can't find anything , I have a straight talk "tracphone" would love to unlock, is there anything thing u can tell me to help me do so
Click to expand...
Click to collapse
Search for usb unlock xt1952dl optimo... first link.. even if hostname mention another operator, it works for the Tracphone.

Okay thank you I see here , it's 29.99 ..
chaton78 said:
Search for usb unlock xt1952dl optimo... first link.. even if hostname mention another operator, it works for the Tracphone.
Click to expand...
Click to collapse

Rooting/unlocking bootloader for XT1952DL tracphone/straight talk
Has anyone figured out anything new regarding rooting or unlocking the bootloader

know this is an older thread, but wanted to mention any motorola you can go to there website and get the bootloader unlock code, enter it using fastboot

Related

If I get the Xperia Play Sim Unlocked...

If I get the Xperia Play sim unlocked, Can I then unlock the bootloader?
if you unlock your bootloader via jinx or alejandrissimo it will unlock your sim at the same time... i used alejandrissimo, very professional and was unlocked in minutes but it is the paid way.
unlocking your sim will not change anything at all to do with your bootloader im afraid, if your sim locked the paid way is the only way - $24 well worth it!!
Looks like thats the way im going to have to go. On the plus side, I get paid tuesday. =)
But yeah, I was just wondering cause I know people were like you cant unlock the bootloader if its a sim locked phone and all this other stuff and I was thinking, What if I called up ATT and got them to unlock the IMEI?
But if that wont change anything, I guess the paid method is how im going to have to go about doing this.
Thanks
If you get it sim unlocked your bootloader will then be allowed to be unlocked.
Sent from my R800i using Tapatalk
I believe the bootloader is specific Per-Device.
You can check if you can in your settings, excuse my newbieness,
Settings > Root Status (or something to this effect)
If your bootloader can be unlocked it'll be listed there.
I dont think the status of your SIM (locked or unlocked) affects the bootloader.
DazzaChazza said:
If you get it sim unlocked your bootloader will then be allowed to be unlocked.
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
Well... Then I guess Im just gonna call up ATT and get the unlock code. Unlock the phone's sim lock and see if I can, Worse comes to worse, I cant. I still have the paid method available and I havent paid any money what so ever.
SirRudolph said:
I believe the bootloader is specific Per-Device.
You can check if you can in your settings, excuse my newbieness,
Settings > Root Status (or something to this effect)
If your bootloader can be unlocked it'll be listed there.
I dont think the status of your SIM (locked or unlocked) affects the bootloader.
Click to expand...
Click to collapse
Ive looked there and it doesnt show. Which is what brought my hopes down in the first place but everywhere I looked... it said I cant because the device is simlocked. Which is why i wanna know if getting the sim lock removed would then allow me to access and unlock the Bootloader via FastBoot.
I have never owned a phone that has stopped me from rooting and installing custom roms to it. This is kinda a dissapointment but on the plus side, its a good phone.
Hard to get an unlock code from AT&T Or so I heard, but if you do, if you can tell me what you said, that'd be great.
If you do get an unlock code from them, Cant hurt to try to unlock the bootloader after that.
SirRudolph said:
Hard to get an unlock code from AT&T Or so I heard, but if you do, if you can tell me what you said, that'd be great.
If you do get an unlock code from them, Cant hurt to try to unlock the bootloader after that.
Click to expand...
Click to collapse
Im a "Valued" member of ATT. Had them for years. So, They dont question me. As long as youve had the phone on your account for 90 days, they dont bother you if you ask for a unlock code.
I will most likely do this tomorrow and will post the outcome. because like I said, if it just takes unlocking the sim card from ATT to be able to unlock the bootloader... id rather do that.
Im not against paying 24$ to have it done.. but why not try what I can for free first?
Hi everyone, I'm completely new to smartphones, just bought an Xperia Play 800i. I have been keenly reading the forums, going through everything I need to know.
My android version is 2.3.4 and build number is 4.0.2.A.0.42. Phone is network locked.
If you don't mind letting me know, the best way to start is by unlocking the SIM right? Then unlock the bootloader,then custom kernel and flashing?
Your advise would be appreciated.
AFAIK regular SIM unlocking doesn't let you unlock your bootloader.
I've read of people who pay a little or get sim unlock from other methods which isn't enough for the bootloader.
It's just that Alejandrissimo's method unlocks both sim & allows for bootloader (it's a 2 for 1 method).
Hope it helps, and if AT&T gives you a free sim unlock code then give it a shot, but it's said it doesn't work that way.
I'm trying Alejandrissimo's method and I'm lost. Have PM'd him and waiting for his reply. I am not on the AT&T network.
Jhoopes517 said:
Im a "Valued" member of ATT. Had them for years. So, They dont question me. As long as youve had the phone on your account for 90 days, they dont bother you if you ask for a unlock code.
I will most likely do this tomorrow and will post the outcome. because like I said, if it just takes unlocking the sim card from ATT to be able to unlock the bootloader... id rather do that.
Im not against paying 24$ to have it done.. but why not try what I can for free first?
Click to expand...
Click to collapse
Thought that was only T-Mobile. Sadly I dont even have an account with them, Just bought the phone from ebay. So im probably gonna have to spend more to get the thing sim-unlocked.
Oh, look what I found on AT&T's website.
Requirements for monthly wireless plans:
Your wireless service has been active for 90 days or longer
Your account is current and in good standing
Your phone is not sold exclusively by AT&T
Your phone's unlock code is available from the manufacturer
Your phone does not have a long-term exclusive service agreement, or the contract time period has expired
Click to expand...
Click to collapse
I'm stuck at the USB over Network stage, keeps saying server unreachable when I select MY PC. What am I doing wrong? So frustrated!
You can get your Xperia unlocked in less than 10 minutes by Alejandrissimo. When he SIM unlocks your Xperia he will also automatically unlock bootloader.
You can visit his website here.
LFSPovo said:
You can get your Xperia unlocked in less than 10 minutes by Alejandrissimo. When he SIM unlocks your Xperia he will also automatically unlock bootloader.
You can visit his website here.
Click to expand...
Click to collapse
I visited his website, downloaded the zip file, and then I'm stuck not knowing what to do next.
So, you are saying I have to wait for him to respond to my request? So, I guess the USB over Network program will be used by him, to remote unlock my Xperia? I'm cool with that because I want to pay for the service.

Oem Unlocked greyed out (stuck in the left position)

Hey guys!
So i got this pixel xl last week, I as trying to root it, but the OEM Unlock tab is greyed out. the bootloader is locked
Product/Variant: marlin-US-PVT
if anyone can help please let me know.
oh i am getting one soon from Top Quality hope i don't have the same problem.
the phone is locked to a network do you know what network this was locked too or previous owner if second hand? you must request the oem unlock from the network
MrWolfman said:
the phone is locked to a network do you know what network this was locked too or previous owner if second hand? you must request the oem unlock from the network
Click to expand...
Click to collapse
I just checked apparently my phone is the 2pw2100 021-A ...I know you could root it with 7.0.. but I updated as soon as I got the phone ...is there a way to root it still ?
i believe that means its oem locked to verizon, you would need to contact them about unlocking it but im not sure if verizon will, im in the UK but from what i hear verizon wont help much
MrWolfman said:
i believe that means its oem locked to verizon, you would need to contact them about unlocking it but im not sure if verizon will, im in the UK but from what i hear verizon wont help much
Click to expand...
Click to collapse
:/ Okay thanks
smail amzdak on facebook solve your problem
rip
You bought a Verizon variant. With Verizon models you can't check "oem unlock" so you can't unlock the bootloader. You are stuck with a locked phone. No root.
TwelveDiamond said:
I just checked apparently my phone is the 2pw2100 021-A ...I know you could root it with 7.0.. but I updated as soon as I got the phone ...is there a way to root it still ?
Click to expand...
Click to collapse
noidea24 said:
You bought a Verizon variant. With Verizon models you can't check "oem unlock" so you can't unlock the bootloader. You are stuck with a locked phone. No root.
Click to expand...
Click to collapse
Maybe, the people on this thread: Verizon Pixel Bootloader unlocked? by EstiR86
Had their Verizon Pixel/Pixel XL unlocked by Smail. You can also reach him via ebay: item 222913601503
thats the best, and only bet. good luck.

Carrier locked phone from ebay What carrier? how to unlock?

So got a pixel 3a xl from ebay from a UK seller. I am in Spain and have no idea how the UK carriers works.
IMEI starts with 35, thats verizon right? Can I check this somehow?
Phone was sold as unlocked.
So how to unlock ? free or paying for it.
I would except a partial refund if it would be unlocked.
edit: seems it is EE UK its locked to , got a popup
Unlock carrier
Hi, you can unlock the carrier by reflashing the OS on the phone. PM me if you have further inquiries.
muhammad42620 said:
Hi, you can unlock the carrier by reflashing the OS on the phone. PM me if you have further inquiries.
Click to expand...
Click to collapse
Really? Just got in contact with the seller and he will unlock it with EE.
But can you flash the pixel on locked bootloader? and it will get rid of carrier lock as well?
.
Yes, it gets rid of the carrier lock and it changes to the International version. Though there is another way you can unlock it and that doesn't require flashing the phone.
muhammad42620 said:
Yes, it gets rid of the carrier lock and it changes to the International version. Though there is another way you can unlock it and that doesn't require flashing the phone.
Click to expand...
Click to collapse
can you please share the other way? im trying to unlock my sprint pixel 3a
That requires paying for an unlock code for the phone, they are usually between 5 to 8 US$.
muhammad42620 said:
That requires paying for an unlock code for the phone, they are usually between 5 to 8 US$.
Click to expand...
Click to collapse
I'm very interested to see if i can unlock my phone from the carrier the way you suggesting please reply if you know how and where I can get this code. also sure I will buy a coffee if you tell me how!
thanks
AL
I would not trust this muhammad guy as he is using "sim unlock" language interchangably with device lock. If it is a verizon locked device with OEM unlock greyed out, it is my understanding there is no way to ever fix that. Verizon is the one that implemented that lock, they will not help you unlock it, even if you tell them you are a developer. They tell you to get a google pixel phone directly from google for developer purposes.
having your phone "sim-unlocked" is very different from the device being unlocked.
v12xke said:
If you have already 100% WIPED your phone, skipped through setup and gone straight to dev settings with an active Wi-FI signal and get a greyed out OEM unlock , you will likely never succeed because you inadvertently purchased a bootloader locked phone. SIM unlocked definitely does not equal BL unlockable.
Click to expand...
Click to collapse
furious_noob said:
I would not trust this muhammad guy as he is using "sim unlock" language interchangably with device lock. If it is a verizon locked device with OEM unlock greyed out, it is my understanding there is no way to ever fix that. Verizon is the one that implemented that lock, they will not help you unlock it, even if you tell them you are a developer. They tell you to get a google pixel phone directly from google for developer purposes.
having your phone "sim-unlocked" is very different from the device being unlocked.
Click to expand...
Click to collapse
But if it is a Verizon version that was able to be OEM Unlocksd and flashed to LOS like I have done, it is now unlocked? Somehow I was lucky in being able to enable OEM unlock on mine.

Is the bootloader unlockable (US Variant)??

I really want to pick up this phone but I need to know if I can unlock the bootloader and root it, if you have one on hand please confirm thank you
StephenMilone said:
I really want to pick up this phone but I need to know if I can unlock the bootloader and root it, if you have one on hand please confirm thank you
Click to expand...
Click to collapse
I just got my unlocked US version from Best Buy, and I can confirm that you can unlock the bootloader. See attached screenshot.
downshift00 said:
I just got my unlocked US version from Best Buy, and I can confirm that you can unlock the bootloader. See attached screenshot.
Click to expand...
Click to collapse
great news. thanks, ill be picking one up soon enough now
StephenMilone said:
great news. thanks, ill be picking one up soon enough now
Click to expand...
Click to collapse
Does this mean that features like wifi calling and HD voice and advanced calling that are locked to carriers such as Verizon can now be used when the bootloader is unlocked?
The only reason I'm not unlocking the bootloader yet is because we don't have factory images available. No factory images, no root
1) Just having "Enable OEM unlocking in Developer Options doesn't mean you can unlock the bootloader. You still need the key.
2) This model isn't in the list of unlockables on motos site where you can request the unlock key.
3) Even if you were able to get the key, according to Moto unlocking the bootloader will void warranty. You have to agree to that when requesting unlock keys from them.
mdmogren said:
1) Just having "Enable OEM unlocking in Developer Options doesn't mean you can unlock the bootloader. You still need the key.
2) This model isn't in the list of unlockables on motos site where you can request the unlock key.
3) Even if you were able to get the key, according to Moto unlocking the bootloader will void warranty. You have to agree to that when requesting unlock keys from them.
Click to expand...
Click to collapse
Thanks for reminding us of the risks some of us have been taking since the days of JesusFreke baking ROMs for the HTC Dream!
By the way, someone uploaded the firmware for a few variations of this device. Make sure yours matches up with the one listed before flashing any baked-up boot.img
https://motostockrom.com/
If you unlock the bootloader can you enable wifi calling on the Verizon network and advanced calling features? If not, what steps are needed to enable these?
macklobell said:
If you unlock the bootloader can you enable wifi calling on the Verizon network and advanced calling features? If not, what steps are needed to enable these?
Click to expand...
Click to collapse
I think in order to use that on Verizon, the Verizon network has to support the phone. It's more of a network issue than a phone issue.
I can also confirm that the Sprint / T-Mobile variant is bootloader unlockable out of the box, I'm unsure about the AT&T variant.
I've been told from a few people that the razr 5g is not supported on Verizon's network. The 5g antennas will not work with verizon. If you do unlock the bootloader I'm sure you will still have wifi calling and hd voice, but hd voice is not a problem as long as you still have 4g lte. People on Verizon for now is stuck on the first razr
christopher68369 said:
I've been told from a few people that the razr 5g is not supported on Verizon's network. The 5g antennas will not work with verizon. If you do unlock the bootloader I'm sure you will still have wifi calling and hd voice, but hd voice is not a problem as long as you still have 4g lte. People on Verizon for now is stuck on the first razr
Click to expand...
Click to collapse
Mine works perfectly fine on verizon as if it were a 4g device, no 5g connectivity and I'm not too sure about the wifi calling as I never use it but otherwise even without a bootloader unlock it functions perfectly.

Question Oneplus 9 Pro T-mobile US Sim Unlock

I bought an OP9Pro Tmobile variant this week, and I want to flash another custom ROM than OOS, but I realized that I need to unlock the sim to unlock the bootloader. Is there eligibility or a requirement to unlock the network sim?
If it's too long I'm planning to return it.
User NiNaNo said:
I bought an OP9Pro Tmobile variant this week, and I want to flash another custom ROM than OOS, but I realized that I need to unlock the sim to unlock the bootloader. Is there eligibility or a requirement to unlock the network sim?
If it's too long I'm planning to return it.
Click to expand...
Click to collapse
1. Pay off device if it isn't already or convince someone on TMO chat to perm sim unlock you
2. Get your unlock code from bootloader and send into oneplus and wait about 7 to 14 days to get the unlock.bin file
3. Unlock device once you get the bin file
4. Flash a custom rom
Edit: this will always be like that when buying a device from TMO
SaintZ93 said:
1. Pay off device if it isn't already or convince someone on TMO chat to perm sim unlock you
2. Get your unlock code from bootloader and send into oneplus and wait about 7 to 14 days to get the unlock.bin file
3. Unlock device once you get the bin file
4. Flash a custom rom
Click to expand...
Click to collapse
If I have a friend using TMO, I can tell him to ask TMO to perm sim unlock right away?
User NiNaNo said:
If I have a friend using TMO, I can tell him to ask TMO to perm sim unlock right away?
Click to expand...
Click to collapse
Did you buy the device in full from tmo or off like ebay
SaintZ93 said:
Did you buy the device in full from tmo or off like ebay
Click to expand...
Click to collapse
Yes, I bought the device fully paid from the official OnePlus US store.
User NiNaNo said:
Yes, I bought the device fully paid from the official OnePlus US store.
Click to expand...
Click to collapse
Have you tried going into bootloader and unlocking. I could be wrong but since you bought it from the OnePlus store you shouldn't have to go through the unlock.bin process
SaintZ93 said:
Have you tried going into bootloader and unlocking. I could be wrong but since you bought it from the OnePlus store you shouldn't have to go through the unlock.bin process
Click to expand...
Click to collapse
Okay, I will try. Thanks for the help, can I contact you if I have more questions that I cannot solve it by myself?
SaintZ93 said:
Have you tried going into bootloader and unlocking. I could be wrong but since you bought it from the OnePlus store you shouldn't have to go through the unlock.bin process
Click to expand...
Click to collapse
Fastboot oem unlock... In fastboot mode.
SaintZ93 said:
Have you tried going into bootloader and unlocking. I could be wrong but since you bought it from the OnePlus store you shouldn't have to go through the unlock.bin process
Click to expand...
Click to collapse
I contact Oneplus they said I have to use tmobile network for 45 days to unlock the sim lock, and after that, I can submit a form to unlock the bootloader.
User NiNaNo said:
I contact Oneplus they said I have to use tmobile network for 45 days to unlock the sim lock, and after that, I can submit a form to unlock the bootloader.
Click to expand...
Click to collapse
Beware it's not just the network but you actually have to be a T-Mobile postpaid customer.
EtherealRemnant said:
Beware it's not just the network but you actually have to be a T-Mobile postpaid customer.
Click to expand...
Click to collapse
I'm using TMO mvno, is it possible to get it?
User NiNaNo said:
I'm using TMO mvno, is it possible to get it?
Click to expand...
Click to collapse
Nope, has to be T-Mobile postpaid.
EtherealRemnant said:
Nope, has to be T-Mobile postpaid.
Click to expand...
Click to collapse
Is there any other way I can get unlock for the TMO sim? Should I call them?
User NiNaNo said:
Is there any other way I can get unlock for the TMO sim? Should I call them?
Click to expand...
Click to collapse
No, there is not. You must have T-Mobile postpaid for 45 days to unlock the SIM. You can unlock the bootloader without having the SIM unlocked but it will be stuck a T-Mobile only phone if you do that and don't activate it on T-Mobile.
EtherealRemnant said:
No, there is not. You must have T-Mobile postpaid for 45 days to unlock the SIM. You can unlock the bootloader without having the SIM unlocked but it will be stuck a T-Mobile only phone if you do that and don't activate it on T-Mobile.
Click to expand...
Click to collapse
Or try to convince someone on live chat. That worked for me. Got SIM unlocked same day of purchase
SaintZ93 said:
Or try to convince someone on live chat. That worked for me. Got SIM unlocked same day of purchase
Click to expand...
Click to collapse
As long as you have T-Mobile postpaid. They don't, they have a T-Mobile MVNO. Even with postpaid, it's very rare that you can get them to unlock the phone if you're a new customer and it hasn't been at least a month.
User NiNaNo said:
Is there any other way I can get unlock for the TMO sim? Should I call them?
Click to expand...
Click to collapse
You can definitely unlock the bootloader and flash stuff without the sim being unlocked but I'm not sure if that helps you in this case. What mvno is it?
For what it's worth, I bought mine a week ago. On the first day, I talked to 6 support agents. Some on the phone, some in chat, some on twitter @tmobilehelp.
If you insist you can have it unlocked because you bought it outright and own the device, need to unlock the bootloader for development, someone will try to help.
I had two agents who tried to unlock it for me but said they can't because the IMEI starts with 99 and tmobile devices are typically 35. They said they escalated it and I should be able to unlock within 48 hours.
One twitter agent asked me for receipt to submit with the request so it's not denied.
I'm currently on a sim locked eu-flashed le2127. I plan to flash back to stock tmo this weekend. I was waiting for my cust-unlock token from OnePlus.
I am going to flash stock tmo, use One+_TooL to turn on oem unlock in settings, flash cust-unlock.bin to unlock bootloader and root. Then I am going to attempt the sim unlock after root, to see if I can see anything we may be able to use later for self unlocking
Appreciative said:
You can definitely unlock the bootloader and flash stuff without the sim being unlocked but I'm not sure if that helps you in this case. What mvno is it?
For what it's worth, I bought mine a week ago. On the first day, I talked to 6 support agents. Some on the phone, some in chat, some on twitter @tmobilehelp.
If you insist you can have it unlocked because you bought it outright and own the device, need to unlock the bootloader for development, someone will try to help.
I had two agents who tried to unlock it for me but said they can't because the IMEI starts with 99 and tmobile devices are typically 35. They said they escalated it and I should be able to unlock within 48 hours.
One twitter agent asked me for receipt to submit with the request so it's not denied.
I'm currently on a sim locked eu-flashed le2127. I plan to flash back to stock tmo this weekend. I was waiting for my cust-unlock token from OnePlus.
I am going to flash stock tmo, use One+_TooL to turn on oem unlock in settings, flash cust-unlock.bin to unlock bootloader and root. Then I am going to attempt the sim unlock after root, to see if I can see anything we may be able to use later for self unlocking
Click to expand...
Click to collapse
Oh okay please let me know if you have an update, because I think your situation is very similar to mine. My mvno is 'US mobile'. Thank you for your time. I'll try to contact to Tmo support if they can unlock my sim.
User NiNaNo said:
Oh okay please let me know if you have an update, because I think your situation is very similar to mine. My mvno is 'US mobile'. Thank you for your time. I'll try to contact to Tmo support if they can unlock my sim.
Click to expand...
Click to collapse
I was able to get unlocked today.
I got a reply from @tmobilehelp on Twitter saying "we escalated the request to the unlock team. They received an error during unlock. You have to talk to the manufacturer". Of course OnePlus says TMobile will have to unlock the phone (but OnePlus is supposed to reach out tomorrow, the guy said he would check into other methods for me to bypass TMobile. Not expecting anything)
Then I asked her if she could try to submit it again because I was on the network now and wasn't on the network the first time I asked (I have an active account but my sim wasn't in the 9 Pro).
She asked me for a full receipt instead of my edited receipt so she could submit it again showing proof I own the phone fully.
While I was getting that documentation ready, she flagged me down in a Twitter DM to say:
"Upon further investigation into your IMEI, we were able to approve your unlock request. You are now able to unlock via the in-phone unlock button!"
She said "your phone comes back as 'purchased directly from TMobile', which is a different process. I did not realize this at first but now your request is done and will unlock"
You may get lucky finding her on Twitter again and going for the same story. She knows how to get it handled. Her name is Yecenia. When she's active on Twitter, you will see her replying to people complaining @TmobileHelp with "^YeceniaFlores" as the signature (or similar). Maybe ask for her to help if you get another agent. Explain that you own the phone and want to unlock it for development, offer to show proof of purchase and see what happens
Appreciative said:
I was able to get unlocked today.
I got a reply from @tmobilehelp on Twitter saying "we escalated the request to the unlock team. They received an error during unlock. You have to talk to the manufacturer". Of course OnePlus says TMobile will have to unlock the phone (but OnePlus is supposed to reach out tomorrow, the guy said he would check into other methods for me to bypass TMobile. Not expecting anything)
Then I asked her if she could try to submit it again because I was on the network now and wasn't on the network the first time I asked (I have an active account but my sim wasn't in the 9 Pro).
She asked me for a full receipt instead of my edited receipt so she could submit it again showing proof I own the phone fully.
While I was getting that documentation ready, she flagged me down in a Twitter DM to say:
"Upon further investigation into your IMEI, we were able to approve your unlock request. You are now able to unlock via the in-phone unlock button!"
She said "your phone comes back as 'purchased directly from TMobile', which is a different process. I did not realize this at first but now your request is done and will unlock"
You may get lucky finding her on Twitter again and going for the same story. She knows how to get it handled. Her name is Yecenia. When she's active on Twitter, you will see her replying to people complaining @TmobileHelp with "^YeceniaFlores" as the signature (or similar). Maybe ask for her to help if you get another agent. Explain that you own the phone and want to unlock it for development, offer to show proof of purchase and see what happens
Click to expand...
Click to collapse
Okay thanks for the review, I'll try your way tomorrow Monday. I really appreciate your work and reply!

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