Moto XT1789-01 randomly shutting down since android pie update - Moto Z2 Force Questions & Answers

Hello, my phone updated from oreo to pie just some days ago; since the update (PCX29.159-21, security patch from 01/06/19) it started to crash whenever y open the camera (from any app, whatsapp, stock app, instagram), sometimes random apps or games, and the last two days it slowly started to shut down (whitout any warning or message that it's shutting down, just going off like crashed) and when trying to turn it on again it says It has no battery but when I connect my charger It says like 20%. That was two days ago, yesterday It did the same but at 60% battery, today at 90% battery.
I barely can't use the phone, I don't think it's a battery problem since It happen all of a sudden and if I does not unblock the phone It doesn't crash; it's only when I'm actually using it. I tried Soft Reset, Hard Reset and Battery Calibration. I was thinking a downgrade to Oreo since I'm pretty sure it has to be some software problem whit Pie, but I read in the forums that it is not currently possible to run a downgrade.
I don't really know what to do, it's an unlocked verizon and I'm using it in Argentina, should I wait for a patch or there is other possible solutions?

Related

[Q] Reboot problem when not charging

I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
manderson8898 said:
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
Click to expand...
Click to collapse
Have you tried a factory reset? I'd make tmobile replace it
was hoping to avoid the reset button. Tried it and still giving trouble it rebooted while restoring apps. I bought the tablet on ebay, I don't think TMO will take it back. oh well I'll keep poking about.
thanks,
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Wall-E said:
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Click to expand...
Click to collapse
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
manderson8898 said:
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
Click to expand...
Click to collapse
Have you considered rooting and using root apps to stop the apps from being able to do such things?

Battery/overheating/Wi-Fi problem

Hi everyone
I'm user of Xperia T3 since the beginning of this year, and I was very satified of my choice. But now appeared couple problems with my phone and I don't know how to solve it...
First problem is battery drain, it's too fast, I don't know how, but hour after unplug phone from the charger, battery stat was only 76%. Second problem is a overheating, it's a normal problem of phone, but it's annoying recently, especially when I use T3 in normal way, only using FB, Snapchat, etc. Also phone overheats when I use camera.
And the last problem is Wi-Fi, phone losing signal and when I want to rescan, Wi-Fi stopped working and only plane mode can turn off it. Also when I want turn it off normally, I think Wi-Fi still working in background so it can be reason of drain battery.
Thanks for help!
That never happened to me. You can try to do a factory reset, or use de Sony flashtool called Emma to install the kitkat again...

Crazy Android System ?!

About 3 days ago the battery drain on my Nexus 5X went crazy. I found out that the "app" Android System do not let the phone sleep and keeps it awake all the time. That is why the phone can not even get into doze mode and drains about 8% per hour when the screen is off. I tried restarting the device and also force stopping the Android System. Both without any succes. Do anybody knows what to do with it? Or should I just wait if it will go back to normal? I do have screenshots, but the XDA will not let me post outside links...
Interested about that.
Ur screenshot may be useful, host them in a site like imgur and replace dots by other letters.
Envoyé de mon Nexus 5X en utilisant Tapatalk
Screenshots
ht_tp://_postimg[dot]org/image/5r5nyu9c1/
ht_tp://_postimg[dot]org/image/481jlr4xt/
Well just delete the two underscores and the "dot" thing
I am having the same problem. It occurs randomly, most often when I have just charged the phone and removed the cable. If i am correct, a wakelock under the name *backup* is holding the phone awake, it might be the same in ur case. I've done a research on this, turned out this is unfixable unless you have some sort of wakeblocker, which my current rom lacks of. I tried using xposed with its modules, but it gave me a ton of bootloops and i gave up on it. The only temporary fix for me is to reboot the phone. Until it happens again. No clean flash nor anything i have tried seemed to have helped. I even tried disabling all services and receivers from Android System, no luck again. That is one hefty problem
luckana said:
I am having the same problem. It occurs randomly, most often when I have just charged the phone and removed the cable. If i am correct, a wakelock under the name *backup* is holding the phone awake, it might be the same in ur case. I've done a research on this, turned out this is unfixable unless you have some sort of wakeblocker, which my current rom lacks of. I tried using xposed with its modules, but it gave me a ton of bootloops and i gave up on it. The only temporary fix for me is to reboot the phone. Until it happens again. No clean flash nor anything i have tried seemed to have helped. I even tried disabling all services and receivers from Android System, no luck again. That is one hefty problem
Click to expand...
Click to collapse
I have exactly same problem with wakelock. It happens only after charging. Everything is OK after restart.
It has happened to me sometimes on my old HTC One X and I think it happened also once on this 5X, but it was just for about a day or so. It disappeared itself with time, I didn't do anything with it then. Now it's been 6 days, I have to charge the phone twice as frequently and neither the reboot nor the force stopping everything works. I really don't know what to do in this case. Also this phone isn't rooted yet, so I can't just flash the system again as on my old HTC... I'm still hoping it will disappear by itself asap
But do you anybody have any other ideas what can I try to do to stop that crazy system app?
same problem here...
had the phone about 350 hours with no restart and i thought i would give it a reboot..
same think happened...android system was going from 2% to 20% in a matter of hours..
installed an app called GSam Battery monitor..showed me the phone was not going in deep sleep (Doze mode) at all...
here is an attachment if anyone can understand better than me..
I posted a similar thing in the battery life thread. Very odd really as I've had the phone a few months now but it also only started with me a few weeks ago. Really can't think of a trigger for it... I doubt the April update would have been significant enough to create an issue, but who knows.
Exactly. After about 4 months of working excellently and about 400 hours without restarting, after charging it's immediately goes into this "mode" when the Android System won't let the phone sleep. Even restart didn't help me, but now after 3 restarts it goes to normal. One bad thing... after every single one charging, every time I put the phone on the charger it goes crazy again and I have to restart the phone after every cutting of of the charger... it makes me really angry when the phone is only 4 months old and even the "okay" battery life isn't that good on this phone... God I just need to find a solution, that's insane...
Jandiey said:
Exactly. After about 4 months of working excellently and about 400 hours without restarting, after charging it's immediately goes into this "mode" when the Android System won't let the phone sleep. Even restart didn't help me, but now after 3 restarts it goes to normal. One bad thing... after every single one charging, every time I put the phone on the charger it goes crazy again and I have to restart the phone after every cutting of of the charger... it makes me really angry when the phone is only 4 months old and even the "okay" battery life isn't that good on this phone... God I just need to find a solution, that's insane...
Click to expand...
Click to collapse
THIS!!!!
the phones battery life was a big "ok i can just play a bit less so i can get through the day and IF anything happens i know it has fast charge so ok"
nowadays i have to reboot after EVERY charge....
p.s.
anyone that faces the same problem but WITH mai's security update? do we have any hope that it will fix that problem?
Not sure if it's a one-off, but I decided to uninstall the game "8 Ball Pool" by miniclip as it appeared on my battery usage stats when I'd not opened it in days. Since then, even after a recharge, the phone seems to be going to sleep as normal.
I'll monitor to see how things go but perhaps it could genuinely be a rogue app. It's a little disappointing that doze wouldn't block the keep awake requests - I thought that was one of the main purposes of it.
The same issue occurs for my Nexus 5X: after device disconnected from a charger, Android System process starts to keep device awake until next restart. As I understand from comments above factory reset does not help to solve a problem. Has anybody met the similar problem with custom ROMs/kernels?
scoobygram said:
The same issue occurs for my Nexus 5X: after device disconnected from a charger, Android System process starts to keep device awake until next restart. As I understand from comments above factory reset does not help to solve a problem. Has anybody met the similar problem with custom ROMs/kernels?
Click to expand...
Click to collapse
It started with the latest update I think. It hasn't happened once ever before. I hope they already know what's happening and with the May update it will be gone. I don't think there's any other solution when you don't want to flash custom ROM and stay on stock... :/ we have to wait.. :/
Jandiey said:
It started with the latest update I think. It hasn't happened once ever before. I hope they already know what's happening and with the May update it will be gone. I don't think there's any other solution when you don't want to flash custom ROM and stay on stock... :/ we have to wait.. :/
Click to expand...
Click to collapse
Hmmm, sorry for offtopic clarification... as of now I'm little bit confused about Android versioning, especially it's unclear for me: whether you mean as latest update: 6.0.1 or april security patch or model build number (like MHC19Q, which is currently on my device)?
I guess it must be April security patch. Some kind of problem in the Android System app that comes with the security patch. I don't really know in this case, but as I've said, it hasn't happened once before the April patch
Jandiey said:
I guess it must be April security patch. Some kind of problem in the Android System app that comes with the security patch. I don't really know in this case, but as I've said, it hasn't happened once before the April patch
Click to expand...
Click to collapse
I rolled back to MHC 19J. The April MTC19T Build cut my battery life in half. Android system being the top culprit. Deep sleep never going over 80%. Horrible idle drain. Would drain 15% over night while i slept. Exact same setup as before, no new apps. SOT went from about 5 hours to not even 3.
ScumDroid said:
I rolled back to MHC 19J. The April MTC19T Build cut my battery life in half. Android system being the top culprit. Deep sleep never going over 80%. Horrible idle drain. Would drain 15% over night while i slept. Exact same setup as before, no new apps. SOT went from about 5 hours to not even 3.
Click to expand...
Click to collapse
MTC19T is May update. I've updated my device to it yesterday and the issue hasn't been fixed yet: a device is still kept awake by Android System after disconnecting from a charger. @ScumDroid, could you please confirm there is no such issue on MTC19J after rolling back?
Jandiey said:
Exactly. After about 4 months of working excellently and about 400 hours without restarting, after charging it's immediately goes into this "mode" when the Android System won't let the phone sleep. Even restart didn't help me, but now after 3 restarts it goes to normal. One bad thing... after every single one charging, every time I put the phone on the charger it goes crazy again and I have to restart the phone after every cutting of of the charger... it makes me really angry when the phone is only 4 months old and even the "okay" battery life isn't that good on this phone... God I just need to find a solution, that's insane...
Click to expand...
Click to collapse
Same issue. After running it for few months flawlessly, the Android System is keeping the device awake and only restarting it solving the problem temporarily. Charging the phone again starts the wake lock..
Most disappointing is it's the 'Android System' that causing the problem. If any app/game is linked to this, it should have been appeared as the culprit but unfortunately it's that 'System'.
Waiting for solution.
Samsung users are having the same problem.
I have found something on my Samsung Galaxy S6 in regards to 'Android OS' killing the battery. It might be the same for Nexus users, I've confirmed this on a Moto G 2015 running the latest MM update and on a Samsung Galaxy S6 Edge. By latest update, I mean the April security patch.
Check this and this.
scoobygram said:
MTC19T is May update. I've updated my device to it yesterday and the issue hasn't been fixed yet: a device is still kept awake by Android System after disconnecting from a charger. @ScumDroid, could you please confirm there is no such issue on MTC19J after rolling back?
Click to expand...
Click to collapse
Sorry for the late response mate. I have no issues with android system draining battery in MTC19J.

Phone loses certain settings or apps if the battery dies suddenly

I have searched as much as I can, but can't find any info on this. It has happened on both mine and my wife's M8, but only after updating to Marshmallow. If the phone dies suddenly without being able to shut down fully most of the time it will lose certain settings, like sounds, data and Wi-Fi turned off, saved Wi-Fi networks gone, etc. If it happens while starting up it has lost whole apps, all contacts; mostly acting like a first boot but some installed apps, settings, call history, text messages, etc did remain. Any ideas?
zenisnotchosen said:
I have searched as much as I can, but can't find any info on this. It has happened on both mine and my wife's M8, but only after updating to Marshmallow. If the phone dies suddenly without being able to shut down fully most of the time it will lose certain settings, like sounds, data and Wi-Fi turned off, saved Wi-Fi networks gone, etc. If it happens while starting up it has lost whole apps, all contacts; mostly acting like a first boot but some installed apps, settings, call history, text messages, etc did remain. Any ideas?
Click to expand...
Click to collapse
I spend the same, and also turns off me having 20 % battery....google traslate, sorry.
I get the exact same issue, but no idea why it happens :/
Sent from my HTC One_M8 using Tapatalk
It's a glitch with HTC's Marshmallow version. It happens on stock as well as custom ROMs. Nothing to do but wait for an update from them, or always make sure your battery stays charged. It happens to me at 6%
Same Problem but phone dies at 20%-30%
zenisnotchosen said:
I have searched as much as I can, but can't find any info on this. It has happened on both mine and my wife's M8, but only after updating to Marshmallow. If the phone dies suddenly without being able to shut down fully most of the time it will lose certain settings, like sounds, data and Wi-Fi turned off, saved Wi-Fi networks gone, etc. If it happens while starting up it has lost whole apps, all contacts; mostly acting like a first boot but some installed apps, settings, call history, text messages, etc did remain. Any ideas?
Click to expand...
Click to collapse
I am having the same problem, heaps of settings change, including default keyboard, messaging app quick settings wifi etc
if my phone was dying at 5%i could deal with it but it is dying anywhere between 20 and 30% and often catches my unawares.
An update to fix this would be great.
Yup, I have the same problem only I don't lose saved wifi networks but I get signed out of every single app. I also get a google play services error which requires me to clear the apps data.
Snap!
I have been having these problems for the past 4 months (running Lollipop)
I thought that the Wifi passwords issue and app logouts was due to low system memory. (battery would die around 15%)
Since doing a factory reset and 2 weekends ago, the battery dies around 25% and I still experience app log outs etc.
My device is close to the 24month warranty limit and I need a fix urgently.
I also have Bluetooth call random clipping happening both on lollipop and Marshmallow.
This is killing me. Any fixes yet?
Lately it's been losing home screen icons and a couple settings even when I manually shut the phone down. Ironically yesterday when it died suddenly some previously missing icons I had yet to restore reappeared.
please!! any Fix ???
Any fix??? My phone does this too, and its becoming more often than a weekly thing now
A few times now manually shutting the phone down before the battery dies has led to all Google related icons (Chrome, YouTube, Play Music, etc.) being removed from my home screens and having to manually re-add them. When the battery dies it's a roll of the dice what, if anything, will be changed/lost.
In addition to almost everything already said RE: most customization is lost, apps and widgets disappear on restart, etc. I've noticed that all of the (mostly AT&T) apps that I disabled are enabled and updated when the phone comes back on! This is so annoying and is my first major problem with this phone! It's taking time to have to redo all my settings each time the phone dies!
Same problem here very annoying especially as I have to phone bank to reset my mobile banking app as it screws the settings in this. #leaveitoncharge
Yesterday mine died at 30%, and upon restarting it went through the "Optimizing Applications 1 of 261" then proceeded to come up with a warning that the phone had an internal error and might be unstable until doing a factory reset. After clearing the warning it was stuck in a "Sense Home has stopped working" loop until I could get into Settings and clear the data for Sense Home. This allowed me to at least make sure things were backed up before doing a factory reset, but more than half of my contacts were missing as well as many text, call history, etc. A similar thing happened with the wife's M8 last week and had to factory reset hers then too.
I had this problem and had my battery and main board replaced in the final month before 24 m warranty ran out.
Do a battery test *#*#3424#*#*
Then hit more, and select battery test.
Battery has to be 100% to complete teat which takes an hour. Do this when you don't need it.
My test would often show 91-94% but I had one that said 71% which I saved a screen shot.
Since the battery and main board replacement it's still my favourite phone.
solve the problem of battery and loss of settings , change the battery of my htc, now everything is fine , 3 days that the battery is discharged properly , I hope this information will help someone.
Not positive I've lost settings, though I'm fairly certain I have. I have lost app permissions many times. And my phone seems to die around 30% and won't let me boot unless I am plugged into charger. I was recently forced into a factory reset due to a message that popped up just like a somebody else a few posts back. This is a recently replaced phone (VZW replaced it as the prior had battery problems). The prior one did not do this. I hope HTC get's their act together and fixes the issue. Highly annoying.
Ive been having this issue since the beginning of the year and now it seems to happen every few days. I pretty much don't have a choice but to buy a new phone at this point, which sucks because I love my m8.
This is exactly the same issue I've been having. I'm at my wits end with having to re-do all of my settings and apps daily, and sometimes (randomly!) it won't hang onto a charge for more than a few hours even if I'm barely using it. I basically have to leave it on a charger all the time to keep it from shutting down and losing all my settings! I used to love my M8, but for the first time ever I'm considering swapping to a Samsung just to get away from these issues. I've had this phone for a little over two years and these problems only just started around March 2016 - but they've been an absolute constant since then, and only getting worse.

Apps Only Update After Restart - Battery Drain

My T-Mobile LG G3 D851 has been running fine for 2 years. Over the past 6 months or so, the phone would not update apps unless a restart was performed. This was fine for me, as I would just restart once every few days and get the updates then.
But for the past week or two, the battery has been draining like crazy. Once I restart and the apps update, the battery drain slows down, but it still goes down much quicker than in the past. I've installed Greenify. I've studied the battery drain in Settings and it first appeared to be Google Play Services hogging up 40% of my battery, but installing Greenify seems to have nullified that. Right now, it looks like Android OS is causing the phone to lose battery.
I've also ordered another battery and am waiting for it. I'm not sure if this will help. The phone is generally warm/hot to the touch near the camera and button area (upper half).
Rooted, Xposed, stock rom with no OTA updates ever since I bought the phone in 2014, froze some stock T-Mobile apps and bloat
Can anyone help me?

Categories

Resources