loosening hinge - Samsung Galaxy Fold Questions & Answers

Is anyone else noticing that the hinge has some play in it when the device is closed.
Should I be worried about this. Only had it a week so could return back to At&t before the 14th day. Wanted to see if anyone else is experiencing the same thing?

I don't have any play in the hinge when closed and I've had the Fold almost a month now. I'd say return it back to AT&T before the return policy and exchange it just for peace of mind and what seems to be a factory defect.

The hinge becomes loose over a period of time, and when closed, the plastic trim around the inner screen creaks. I've gone through 3 folds and they all had this issue.
https://youtu.be/SM16qNWaTUI

AfroCreame said:
The hinge becomes loose over a period of time, and when closed, the plastic trim around the inner screen creaks. I've gone through 3 folds and they all had this issue.
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Did you return it. I still have a few days before my 14 days are up. Thinking of returning it.

Who cares lol.
You think I'm gonna return my $100K Mercedes when the gear shift starts feeling different? No you deal with it. It's a physical part...

VeryCoolAlan said:
Who cares lol.
You think I'm gonna return my $100K Mercedes when the gear shift starts feeling different? No you deal with it. It's a physical part...
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Click to collapse
What if your check engine light comes on? Just deal with it because it's a light?
As far as the noise, I'm now on my 4th fold and all but the newest one makes the creaking noise. It's the nature of the beast. I don't like something that cost $2k to sound like something that costs a fraction of that, but for now, that's the price to pay. For me, the noise doesn't bother me enough to part with my Fold. There are too many great things about the phone that I'm not willing to give up lol

VeryCoolAlan said:
Who cares lol.
You think I'm gonna return my $100K Mercedes when the gear shift starts feeling different? No you deal with it. It's a physical part...
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Click to collapse
Cool guy my 100k mercedes! Actually it a mechanical part.

AfroCreame said:
What if your check engine light comes on? Just deal with it because it's a light?
As far as the noise, I'm now on my 4th fold and all but the newest one makes the creaking noise. It's the nature of the beast. I don't like something that cost $2k to sound like something that costs a fraction of that, but for now, that's the price to pay. For me, the noise doesn't bother me enough to part with my Fold. There are too many great things about the phone that I'm not willing to give up lol
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Click to collapse
do you think theres a chance your 4th one doesn't make any noises because of the "1st batch blues" for any tech devices?
maybe possibly you have a 2nd or 3rd batch phone?
thanks for the update though, that loosening hinge was really putting me off from buying the phone.
sucks to see that quality control is still a little random, even after all the delays.

I get a strange noise too when closed thinking of contacting samsung about this in a few days no rush bought of ebay like new no marks £1190 it was either that or the whopping £1,900 from samsung so a good saving with the buds.

Related

Can I swap my 002 for 003 if its a bit banged up? (pics link inside)

I have 002 Novatec that I purchased from Radioshack on June 4th at 6am here in Salt Lake City,Utah. My question is, I've banged it up a tad bit and was wondering if I bring it in (unrooted/stock of course) to radioshack and explain to them why I want to be put on the waiting list for a new one (30 fps cap, purple hue,not as bright as 003s) and maybe even show them the comparison picture of the 002 to the 003, and they deny me, do I goto sprint next or call HTC or keep trying?
http://tund.imgur.com/evo
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
healthpellets said:
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
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Click to collapse
the thing is,.. the screen has 2 minor scratches,kickstand is scratched up a wee bit, the camera lense has a scratch or two but not right in front of the lens just off to the sides, and the corner has a ding, can I return it in that condition? I will post screens soon!
healthpellets said:
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
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Click to collapse
crappy 4g service mind you, but thats what wifi is for
If it been less then 30 days your fine. Even if its been a few days over they can still do it. They might charge a restocking fee, but they can waive it. just be firm when handling those lovely radio shack employees.
Pics: http://tund.imgur.com/evo
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
-------------------------------------
Sent from my god phone.
mrono said:
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
-------------------------------------
Sent from my god phone.
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Click to collapse
Hmm so crappy signal inside buildings/home might defeat the fact that my phone is a bit thrashed?
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
Wayno-san said:
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
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Click to collapse
Dunno, i brought it in couple weeks ago and showed the dude that sold me the phone the scratches on the screen, he was like dunno if we will be able to accept that phone, so I guess im stuck with it,.. which isnt a bad thing for me, just my wallet. So the question now i guess is, can I convince these RS guys to exchange my 002 with an 003 and hope I get an epson screen? I will be going straight to ZAGG HQ here in Salt Lake to have them install thier Invisshield since I'm so clumsy at it, if I do get a new evo.
You're still within 30 days, so even if RadioShack won't take the phone back can't you still cancel your service, or get a cheap dumbphone and change your plan accordingly? You can always sell your Evo on Ebay or something then.
EDIT: since the OP changed his original question, this post is no longer relevant
Probably depends who you talk to and how nice they are. Some Radioshacks will inspect the phone more in-depth than others. Basically you are wanting to exchange a nicked up phone for a new one. "30 fps cap, purple hue,not as bright as 003s" are not really considered defects. Unless you bought the warranty from them that covers wear and tear, then it's gonna be a hit or miss.
edit: I just skimmed your pictures and those are some pretty bad nicks. I thought it was just light surface scratches here and there. Good luck, but I'll be pretty damn surprised if they took that back.
Seriously?
gthing said:
Seriously?
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+10000000
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
Sent from my PC36100 using XDA App
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
mrmomoman said:
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Click to expand...
Click to collapse
Serious? -10000000. The reason I even began searching these forums was for a fix to the sluggish performance. This is not my first android phone. I've had an Incredible with Verizon and borrowed my cousin's N1 for a few days while waiting for the Evo to come out. Now that there is a psuedo fix for the fps issue, a real fix that doesn't break and FC everything is imminent. But a brighter screen with richer truer blacks and no screen seperation? Nobody knew the 003 were brighter with richer blacks untill the screen shot comparison.
I could tell immediately that the EVO had fps issues, the scrolling would glitch out and skip, the app drawer, the overall fluidity felt like something was holding it back, htc. I tried out the fix and man the evo blazes! Can't wait till they perfect it!
mrmomoman said:
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
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Click to collapse
Who Wouldn't? I'm paying for it, I want the best, just like the next guy.
mrmomoman said:
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
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Click to collapse
I will do whatever I please.
cosine83 said:
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
Click to expand...
Click to collapse
At the time of purchase that Radioshack did not have any screen protectors and only a universal smartphone body glove clip on case which is pretty dam useless,added unnecessary bulk to the phone and did not give me access to any of the buttons. It was just a holding case.
There were no limited edition Seidio Innocase Active Cases. Though I agree I am partly to blame for not babying it until suitable protection was available, one of the first threads I read was about how the phone had Gorilla Glass which seems like bs due to how easy it is to scratch the screen. =\
gthing said:
Seriously?
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Click to collapse
My dad can beat your dad, wanna fight about it? Meet @ Radioshack next to the Subway in Taylorsville. I shall have made a makeshift sword for my evo and we shall have a battle to the death in front of RS employees. LOL
thats pretty banged up within 30 days haha

Slight rattle noise

Does anyone else have a slight rattle noise coming from the camera area/back corner? You cant really hear it unless you tap on the back of the tablet lightly. My old(2012) nexus doesnt make this sound and not sure if this is normal on the new 1s or not.
i hear a tapping noise when i tap on it.
come on man, do you buy products to find problems? do not make this into the screen lifting issue with the first nexus 7. noone needs you exchanging yours a hundred times taking away possible purchases from other people.
Pretty sure it's normal. Same noise on my Nexus 4.
please dont start star the "screen lift" saga of 2012 with the 2013 model some people look for things wrong.. if you have buyers remorse take it back.
its the camera. you will notice that on a lot of devices with cameras. my Gnex does this, my wifes Droid Razr HD does this as well. my thunderbolt did it too. pretty sure it is something inside the camera housings.
dont tap there. its nothing to worry about.
i swear, the only time i find stuff wrong with my electronics is when OTHER people point them out.
nextelbuddy said:
please dont start star the "screen lift" saga of 2012 with the 2013 model some people look for things wrong.. if you have buyers remorse take it back.
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Click to collapse
Buyers remorse? lol really? It was a legit question...thanks for your input tho
turdbogls said:
its the camera. you will notice that on a lot of devices with cameras. my Gnex does this, my wifes Droid Razr HD does this as well. my thunderbolt did it too. pretty sure it is something inside the camera housings.
dont tap there. its nothing to worry about.
i swear, the only time i find stuff wrong with my electronics is when OTHER people point them out.
Click to expand...
Click to collapse
My GNex doesnt make this particular sound, it makes a sound from the cover not being flush with the back tho.
Either way not a big deal, was just wondering if it was normal or not.
ridiculous mentality from some people here. A LOT of users, me included, go to forums like XDA to learn about potential build flaws because some of us actually care about getting quality controlled devices for our money. I actually didn't buy the Nexus 10 because of all the reports, both from forums and in reviews, about the bleeding, and I'm grateful for all those reports.
Just because you'd happily pay for a product with obvious defects and then defend the manufacturer to the bone like it was your employer doesn't mean everyone have that attitude. In the year 2012 gluing a screen to a bezel shouldn't have been a problem.
I'm not saying the OP has discovered a flaw here but any report of potential flaws is appreciated by someone like me and your overly defensive mentality is sad to see. Don't decide for others what a flaw is cause it is highly subjective.
junkinmytrunk426 said:
My GNex doesnt make this particular sound, it makes a sound from the cover not being flush with the back tho.
Either way not a big deal, was just wondering if it was normal or not.
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Click to collapse
lol, i just took the battery cover off the phone and tapped around, and the rattling got even worse....lol. My new N7 does have the rattling, though I dont think i would have ever noticed it, and I dont think its a defect at all.
mertzi said:
ridiculous mentality from some people here. A LOT of users, me included, go to forums like XDA to learn about potential build flaws because some of us actually care about getting quality controlled devices for our money. I actually didn't buy the Nexus 10 because of all the reports, both from forums and in reviews, about the bleeding, and I'm grateful for all those reports.
Just because you'd happily pay for a product with obvious defects and then defend the manufacturer to the bone like it was your employer doesn't mean everyone have that attitude. In the year 2012 gluing a screen to a bezel shouldn't have been a problem.
I'm not saying the OP has discovered a flaw here but any report of potential flaws is appreciated by someone like me and your overly defensive mentality is sad to see. Don't decide for others what a flaw is cause it is highly subjective.
Click to expand...
Click to collapse
i agree with that. its just some times (like the N7 screen lift saga) the defect isn't even noticeable until someone points it out to you.
The volume rocker rattles when I tap it. I've noticed on very smartphone and tablet I've handled pretty much does it as well.
Built like a tank, no issues here.
turdbogls said:
lol, i just took the battery cover off the phone and tapped around, and the rattling got even worse....lol. My new N7 does have the rattling, though I dont think i would have ever noticed it, and I dont think its a defect at all.
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Click to collapse
had to test mine without the cover and see if it makes the noise and it does...replaced the cover and now it even makes the noise with the cover on. doh! :crying:
stimr2 said:
The volume rocker rattles when I tap it. I've noticed on very smartphone and tablet I've handled pretty much does it as well.
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Click to collapse
my volume rocker is solid, definitely seems like its coming from the camera.
Its the camera lenses. Perfectly normal. All cameras do this to some extent.
My galaxy nexus doesn't.... But remember it having a 0 shutter lag. Maybe it has a unique camera or something. Most other cameras click when tapped.
Sent from my Galaxy Nexus using xda premium
jmill75 said:
Built like a tank, no issues here.
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Click to collapse
Same, this thing is pretty solid :good:
jmill75 said:
Built like a tank, no issues here.
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Click to collapse
Nexcellent said:
Same, this thing is pretty solid :good:
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Click to collapse
So i did a exchange and the new 1 i got has the same sound. kinda odd that some people are stating they arent getting the noise from the camera...
Anyone else getting the creaking/rattle?
Its the focus lens, lots of devices do this
Sent from my Nexus 7
does anyone else have it as bad as me?
I hear it even if i put if I put it down lightly.
example: flat on table with something soft under, pick up top area around 1cm and give it a little force pushing it down.
my first 1 was definitely louder than the replacement, i could hear it through the box. my replacement still does it when i place it on my lap or table, but its not as bad.
im pretty sure all of them do it. so if you dont have any of the other issues(dead pixel/QI not working etc) people are mentioning i would just keep it.
izint said:
does anyone else have it as bad as me?
I hear it even if i put if I put it down lightly.
example: flat on table with something soft under, pick up top area around 1cm and give it a little force pushing it down.
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Click to collapse
Yup I have it the exact same. I was nervous cuz I had it in my backpack (in a sleeve tho) and noticed it after I took it out, but if other ppl have it I'll let it go... Certainly seems like the camera
junkinmytrunk426 said:
Does anyone else have a slight rattle noise coming from the camera area/back corner? You cant really hear it unless you tap on the back of the tablet lightly. My old(2012) nexus doesnt make this sound and not sure if this is normal on the new 1s or not.
Click to expand...
Click to collapse
Hey,buddy.
I am confused about this , i mean , my nexus 7 has the identical issue even it is a very very slight tap...
Is it similar to yours?
not only the camera area but also the upper part of back cover...
it seems to be a normal to make the noise from the camera lens. i wouldnt worry about it too much.
I am still confused why some others have said they dont have the sound tho.

LG QuickCover

The LG QuickCover is now available in the Play Store...
https://play.google.com/store/devices/details/LG_QuickCover_for_Nexus_5_Black?id=lg_nexus_5_case_black
Yes, I ordered it :victory:
$50 :/ hopefully... third-party manufacturers produce their own version of a quick cover
zephiK said:
$50 :/ hopefully... third-party manufacturers produce their own version of a quick cover
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Click to collapse
It's all about the quality.
Besides, unlike a lot of flip covers, this one appears to have a magnet to turn the device on and off.
How can they not have a hole for the notification LED? Dealbreaker for me.
Who am I kidding? I wouldn't have paid $50 for a case anyway.
zephiK said:
$50 :/ hopefully... third-party manufacturers produce their own version of a quick cover
Click to expand...
Click to collapse
One I am currently looking at: http://www.amazon.com/gp/product/B00GQO4T60/ref=gno_cart_title_1?ie=UTF8&psc=1&smid=A1EU8BQXI93JVJ
Another by the same company: http://www.amazon.com/Nillkin-Fresh...d=1384912578&sr=1-10&keywords=nillkin+nexus+5
There's these 3 aftermarket ones:
http://www.ebay.ca/itm/Nillkin-V-Sm...ll_Phone_PDA_Cases&hash=item3a87630794&_uhb=1
http://www.ebay.ca/itm/Nillkin-Fres...hone_PDA_Cases&var&hash=item35ce434311&_uhb=1
http://www.ebay.ca/itm/Mofi-Rui-Sli...hone_PDA_Cases&var&hash=item3cd87f0385&_uhb=1
WOW £45.98 in the UK $74.10
Just ordered it! WOOT!! Hate the price but it'll look so good. Wife will kill me though $67 bucks is very steep for a case...seriously!
The price seems crazy. But then I realize I usually end up buying multiple cases for my phone anyway because I never seem to be satisfied with the cheaper cases. So perhaps I should just suck it up and spend $50 on a case I like instead of $50 on 4 different cases I don't care much for. I'm still working that argument out in my head though.
I am disappointed to see though that the NEXUS logo isn't on the back on the LG cover like it is on the bumper case. I realize it's the "LG" quick cover, but still, at that price the Nexus logo would have been nice. At least it would make the decision a little easier for me.
mZimm said:
How can they not have a hole for the notification LED? Dealbreaker for me.
Who am I kidding? I wouldn't have paid $50 for a case anyway.
Click to expand...
Click to collapse
I agree completely with the LED thing. Since this device has a round speaker, it's just begging to have a circle cut out of each side...
Too bad there isn't a cutout for the notification light. I wonder if one could be added with a hole punch. That's a lot of money to to find out. You must be able to answer it with the case on or do people answer it, close the cover and then listen?
Got mine this morning. The look, fit and feel is perfect (well, for me anyway). I had gotten used to the S-Cover feature of the S4 so it was nice to have the little magnet back. Not willing to take a hole punch to it just yet though.
Evo_Shift said:
Too bad there isn't a cutout for the notification light. I wonder if one could be added with a hole punch. That's a lot of money to to find out. You must be able to answer it with the case on or do people answer it, close the cover and then listen?
Click to expand...
Click to collapse
The hole would be nice, but aesthetically, it would not look as good as the screen border is black and would not contrast well with the White. They are going for a smooth consistently white look and putting that hole there would mess it up. But I digress.
Too bad no NeXus branding on the face.
Anymore comment on that one?
Is there even a point in having the cutout for the speaker? They could just reverse it and have the cutout for the LED instead of the speaker. Do people actually talk with the cover on?
Can you comment on the cover after some time of use?
Ordered Mine last week and was excited to get it and low and behold....Google decided to lump my package with a 184 others and didn't list the contents of my package, thus, it's being held until the proper paperwork goes through. Holy Crap I'm irritated! I was expecting it to be delivered today but no....:crying:
...Ok...I'm done whining.
I got mine last week. Unfortunately I have notices one of the corners doesn't quite go in properly. The screen sticks up slightly. For the money I was expecting it to be perfect. Rang Google, and just waiting to see if they will refund me or not as they would not replace.
EDIT - They have agreed to refund me.
E15i said:
Can you comment on the cover after some time of use?
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Click to collapse
MIne's still great. Fits and feels perfect.

Streaks on display noticeable in sun.

Has anybody else run into this?
I noticed it the other day when I was out in the sun. It is more prominent when viewing a white background. It looks similar to a phone screen that has suffered water damage, but my phone has never been exposed to water.
There are streaks of grey and white swirls in long squarish patterns. I looked it up and this has also been an issue for some note 5 users. It looks perfectly fine under normal conditions, but at certain angles with the brightness up or under the sun specifically, it is very noticeable.
My guess is uneven coating of glue on panel to glass maybe? I'm returning mine. They (tmo) at first tried to argue that I was past my 20 day deadline. I argued that this isn't a matter of preference but rather defect in workmanship or materials. Then they said to call insurance. Escalated it repeatedly until they agreed to send me a new one under warranty and I also refused to pay the 5 dollar fee, so they waved it. So if anybody else experiences this, just be firm and persistent. Still love t mobile. But business is still business.
Soured Lie said:
Has anybody else run into this?
I noticed it the other day when I was out in the sun. It is more prominent when viewing a white background. It looks similar to a phone screen that has suffered water damage, but my phone has never been exposed to water.
There are streaks of grey and white swirls in long squarish patterns. I looked it up and this has also been an issue for some note 5 users. It looks perfectly fine under normal conditions, but at certain angles with the brightness up or under the sun specifically, it is very noticeable.
My guess is uneven coating of glue on panel to glass maybe? I'm returning mine. They (tmo) at first tried to argue that I was past my 20 day deadline. I argued that this isn't a matter of preference but rather defect in workmanship or materials. Then they said to call insurance. Escalated it repeatedly until they agreed to send me a new one under warranty and I also refused to pay the 5 dollar fee, so they waved it. So if anybody else experiences this, just be firm and persistent. Still love t mobile. But business is still business.
Click to expand...
Click to collapse
Everyone has that issue... it's annoying to say the least and I make sure to tell everyone who has something positive to say about this phone that it has this issue because Samsung seems to think it's okay to release phones like this into the wild.
ssmr2t said:
Everyone has that issue... it's annoying to say the least and I make sure to tell everyone who has something positive to say about this phone that it has this issue because Samsung seems to think it's okay to release phones like this into the wild.
Click to expand...
Click to collapse
I got my replacement yesterday. This one has minor* blotches, but nowhere near as bad as the device I swapped for. I can live with this one, though I shouldn't have to.
This phone is fantastic, but I'm not so sure about any future devices. At least not amoled. My note 4 had uneven colors, and was very yellowish. I'm really not impressed with Samsung panels.
Okay now that the snow has cleared up and Denver is getting real sun... this isn't much better. Disappointed in QC. They should offer returns for other devices no questions asked. This is absurd considering the price. I love very thing about this phone, except this particular issue. It could indeed be my last samsung. Between this and the issues with SIM on the S4. Next time I think I'm going to go for a nexus.
Soured Lie said:
Okay now that the snow has cleared up and Denver is getting real sun... this isn't much better. Disappointed in QC. They should offer returns for other devices no questions asked. This is absurd considering the price. I love very thing about this phone, except this particular issue. It could indeed be my last samsung. Between this and the issues with SIM on the S4. Next time I think I'm going to go for a nexus.
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Click to collapse
I suggest you have a look at the nexus 6p forums, they are plagued with issues. From wifi, Bluetooth and the thin tin foil build quality aka bending. You ll be running back to Samsung lol
malek777 said:
I suggest you have a look at the nexus 6p forums, they are plagued with issues. From wifi, Bluetooth and the thin tin foil build quality aka bending. You ll be running back to Samsung lol
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Damn. I just want a flagship that is by merit worth the money. I'm looking at the S7 edge. But I'm for sure going to have to take it outside and look at it before I purchase.
These phones are way too expensive to have issues like this be so prevalent. That's just crazy.
Soured Lie said:
Damn. I just want a flagship that is by merit worth the money. I'm looking at the S7 edge. But I'm for sure going to have to take it outside and look at it before I purchase.
These phones are way too expensive to have issues like this be so prevalent. That's just crazy.
Click to expand...
Click to collapse
I'm still debating whether to upgrade or not. The s7 edge and the s6 edge plus are way more similar than different. I wish google would make a phone that has the same build quality as the s7 edge or s6 edge plus with vanilla android. Phones are getting way too expensive. The s7 edge in Canada is 1000 dollars lol
malek777 said:
I'm still debating whether to upgrade or not. The s7 edge and the s6 edge plus are way more similar than different. I wish google would make a phone that has the same build quality as the s7 edge or s6 edge plus with vanilla android. Phones are getting way too expensive. The s7 edge in Canada is 1000 dollars lol
Click to expand...
Click to collapse
I went and played with one. I think I'll be upgrading.
Soured Lie said:
Has anybody else run into this?
I noticed it the other day when I was out in the sun. It is more prominent when viewing a white background. It looks similar to a phone screen that has suffered water damage, but my phone has never been exposed to water.
There are streaks of grey and white swirls in long squarish patterns. I looked it up and this has also been an issue for some note 5 users. It looks perfectly fine under normal conditions, but at certain angles with the brightness up or under the sun specifically, it is very noticeable.
My guess is uneven coating of glue on panel to glass maybe? I'm returning mine. They (tmo) at first tried to argue that I was past my 20 day deadline. I argued that this isn't a matter of preference but rather defect in workmanship or materials. Then they said to call insurance. Escalated it repeatedly until they agreed to send me a new one under warranty and I also refused to pay the 5 dollar fee, so they waved it. So if anybody else experiences this, just be firm and persistent. Still love t mobile. But business is still business.
Click to expand...
Click to collapse
I am so glad someone else pointed this out, as I was driving myself crazy trying to think if I had done something to it. It is truly unfortunate that they would consider this satisfactory build quality.
In a weird way, this thread has provided me with a scintilla of closure. I love this phone, but I -- like you -- cannot justify the price with the workmanship.
Higgs_Boson said:
I am so glad someone else pointed this out, as I was driving myself crazy trying to think if I had done something to it. It is truly unfortunate that they would consider this satisfactory build quality.
In a weird way, this thread has provided me with a scintilla of closure. I love this phone, but I -- like you -- cannot justify the price with the workmanship.
Click to expand...
Click to collapse
I thought maybe I did something to damage it as well until I got a second and third one. So no, you aren't crazy, nor did you do anything to it. Just an amazingly absurd QC issue on Samsung's part. I blown away by the lack of quality control and that they would even release these. Its sad because it is a beautiful phone.
I noticed the same thing with my device in bright sunlight! It's really only noticeable outside, which is very weird. Anyway, it didnt bother enough to make a fuss about it, but I'm getting the S7 edge today, so... water under the bridge at this point

light leak? should I return?

Just got my note 7 in the mail. Looks amazing. However I do see the light around the sides hitting the metal bezel and on the top right there's a bit more of a gap and I'm actually able to squeeze the screen closer to the bezel and close the gap. Is this normal? I can fit paper in between quite a bit too
Why won't this XDA app let me upload pics! Keeps saying network error.
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
With the rush to get replacement units out, I expect the defect rate will be higher than usual. You should do an exchange, otherwise you'll have crap under that screen eventually.
Sent from my SM-N930T using Tapatalk
I dont think that gap is normal, I'm looking at my device right now and I can tell you there shouldnt be a gap large enough for paper to get through, or that will be some low level IP68 rating...
God I'm pissed. Why can't I upload pics on here? Yes I can fit paper through all around. Only top right spot can I push the screen and close the gap a bit. I called Verizon and they won't ship me out a new one unless I pay $215 again. Upgrade crap. I can't afford another $215 our of my account and wait 10 days for a refund!
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
alltaken123 said:
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
Click to expand...
Click to collapse
Yeah i can slide paper inside but it stops a few mm in and doesn't extend so I can see it under the screen or anything. Only the top right can I push the screen down and close the gap more. Everywhere else is tight but can still see light reflecting off bezel. Idk if that's normal or not. At this point idk what to do. I can't even upload pics on here.
NIKKOTUASON said:
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
Click to expand...
Click to collapse
I'm an hour and a half from any Verizon store...
Sounds like many others that had this on their devices. Not that i'm trying to erode your annoyance, it's your perception - but yeah, the gap is normal to a point in this Note version.
Chadly said:
I'm an hour and a half from any Verizon store...
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Good luck man hopefully all goes well and you get a device you're happy with. If they give you another one I'd inspect it in store too.
Why the hell can't I upload a pic of the gap...tried with the note and my s6... says network error.
Here is the original thread on the topic:
http://forum.xda-developers.com/note-7/help/please-check-phone-build-quality-issue-t3451813
Idk what to do at this point. I bet most of them have somewhat of a gap. Maybe I should just keep it.
Have a read of that thread, it's perfectly normal on some units and doesn't affect the device. If you're worried, give it a bath and take action in these early days. Enjoy your phone, it's stunning and I'm sure it's water resistant still.
Okay. Im feeling better about it after reading that thread.... the neo hybrid case I order will cover up the leaks anyway...
So I shouldnt worry that one spot of the gap(top right) I can pinch and see the gap decrease a bit? I cant do this to any other spot.
Just upload to an image host site and post a link...
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
alltaken123 said:
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
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What if it fails and it's ruined and they won't give ne a refund?

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