Galaxy watch Reactivation Lock : ON (SM-R800) - Samsung Galaxy Watch

I have a Galaxy Watch SM-R800 and the Galaxy Wearables app installed on my S10+ but couldn't pair my watch with my phone. Both my phone and watch were bought in India, but I use them here in Italy cause I live here.
I used this watch for many days with no problem at all and then one day I upgraded my phone to One UI 2 (beta) and I encountered this bug with security module, which locked me out from entering the phone even though I was entering the correct Pin or passcode.
After that I rolled back my phone to Android 9 (stable) version.
So my assumption is that the procedure that I followed to upgrade my phone to One UI 2 might have caused this issue with my watch.
Firstly I created a Samsung account with my email which by default is Italian cause of location, but I had to sign up for the beta program using an India account. No beta testing in Italy.
As suggested on XDA forums by someone I had to delete my Italian Samsung account and create Indian account with same email if I want to enroll for the beta program, which I did.
So I didn't use the watch for few days and later when I tried to pair it with my phone it says, "Couldn't Pair your watch" (Try Again/ Cancel)
I'm using the same email Id for Signing In to finish the setup of pairing with which I initially setup both the Phone and watch. It sometimes says I am using a different account from the one I used earlier to setup. I'm definitely sure that I never used any other account of mine or a friend. (No others)
I need your help if someone has a solution for this situation.
Thanks,
Akhil Bellam.

akhilbellam said:
I have a Galaxy Watch SM-R800 and the Galaxy Wearables app installed on my S10+ but couldn't pair my watch with my phone. Both my phone and watch were bought in India, but I use them here in Italy cause I live here.
I used this watch for many days with no problem at all and then one day I upgraded my phone to One UI 2 (beta) and I encountered this bug with security module, which locked me out from entering the phone even though I was entering the correct Pin or passcode.
After that I rolled back my phone to Android 9 (stable) version.
So my assumption is that the procedure that I followed to upgrade my phone to One UI 2 might have caused this issue with my watch.
Firstly I created a Samsung account with my email which by default is Italian cause of location, but I had to sign up for the beta program using an India account. No beta testing in Italy.
As suggested on XDA forums by someone I had to delete my Italian Samsung account and create Indian account with same email if I want to enroll for the beta program, which I did.
So I didn't use the watch for few days and later when I tried to pair it with my phone it says, "Couldn't Pair your watch" (Try Again/ Cancel)
I'm using the same email Id for Signing In to finish the setup of pairing with which I initially setup both the Phone and watch. It sometimes says I am using a different account from the one I used earlier to setup. I'm definitely sure that I never used any other account of mine or a friend. (No others)
I need your help if someone has a solution for this situation.
Thanks,
Akhil Bellam.
Click to expand...
Click to collapse
Hello. did you tried to reinitialise the watch?

The watch is locked (reactivation lock (not other security lock)) by original samsung account used when it was locked. You MUST NOT DELETE this account UNTIL the watch was UNLOCKED. If you delete the original account you will (never) not able to unlock the watch. (or use hack (paid) method))

I can help u have to use netodin and install combination file and then u have to remove reactivation lock and then install official firmware. Indeed a long and complicated process. Msg me on whatsapp 923107671256

Iron_UV said:
Hello. did you tried to reinitialise the watch?
Click to expand...
Click to collapse
It doesn't work if you try anything else other than flashing it.
By the way I fixed my watch finally.
I had to use the firmware and other combination files, but I couldn't find them anywhere on the web.
And then finally I found this video on Youtube showing how to remove that re-activation lock on Gear S3. youtube . com/watch?v=Afx3RWWFSfg&t=1s
and I contacted the guy on Facebook.
He redirected me to his website, where I paid him a little money $15 and he provided me with the necessary files to do the task.
https: // electrovo.com/

akhilbellam said:
It doesn't work if you try anything else other than flashing it.
By the way I fixed my watch finally.
I had to use the firmware and other combination files, but I couldn't find them anywhere on the web.
And then finally I found this video on Youtube showing how to remove that re-activation lock on Gear S3. youtube . com/watch?v=Afx3RWWFSfg&t=1s
and I contacted the guy on Facebook.
He redirected me to his website, where I paid him a little money $15 and he provided me with the necessary files to do the task.
https: // electrovo.com/
Click to expand...
Click to collapse
hi bro i have same watch R800 wich is samsung account lock. can you plz share your file with me ?

For Those who are facing problem on the galaxy watch SM-R800 i finally found the solution to by pass the Samsung Account it's a little long method but working fine

Related

Lock phone with galaxy watch app

I recently got Galaxy watch, and I'm using a note 8. and I used to have an LG R just wanna be able to lock my phone with my watch. Is there an app or do I have to root it? Please Help!
Hello,
So I think this will help you here:
https://forum.xda-developers.com/sm...o-lock-shutdown-phone-remotely-t3531315/page1
There is an app called 'Quick Settings' however if it's restricted in your region you may need root or vpn to access it, or at the very least have a copy of the .tpk and send it through SDB to the watch over wifi
Not sure if .tpks with region restrictions work when sideloaded on a region that isn't supported, I haven't personally tested this.
Edit: I see a quick settings by webapp in galaxy wearable but it kept telling me 'Installation Failed'
You may have better luck with it in your region, there's a gearfit2 quick settings from searching store on watch aswell but I couldn't seem to find the right apk/seems to only work for fit.
Cheers,

Problem signing in to samsung account

Hi all, I had just bought a new xiaomi mi 9 phone and I installed galaxy wearble application, galaxy watch plugin and Samsung accessory service, and gave them all permissions, but I can't log in my Samsung account to restore my watch backup or install new faces from store, when trying it gives my a blanc white popup instead of signing in screen, what to do?
Same thing is happening to me on a Pixel 3. Did you manage to fix it at all?
SdkDel said:
Same thing is happening to me on a Pixel 3. Did you manage to fix it at all?
Click to expand...
Click to collapse
No, I tried my best, looked in all settings and gave all permissions, the strange thing is that samsung pay and Samsung health can sign in normally but galaxy wearable and galaxy store can't, I hope someone can help.
MHH76 said:
No, I tried my best, looked in all settings and gave all permissions, the strange thing is that samsung pay and Samsung health can sign in normally but galaxy wearable and galaxy store can't, I hope someone can help.
Click to expand...
Click to collapse
I can't even get Samsung Pay to show up, even having sideloaded the apk onto my Pixel 3...
There's more people with the white page issue here:
https://us.community.samsung.com/t5...ar-app-on-phone-White-screen/m-p/585638#M7720
Same problemm on my S3 & Watch 42 mm + Huawei M10P. I changed the apk and same result. Chinese phones are banned by samsung?
I don't think so, people have the same issue with LG and pixel phones
Same problem here, moto g 6plus + galaxy watch
Can't sing in on app and white window
It appears to be an Android issue since I tested using my work iPhone and there I can login!
Also annoyed as hell bought the watch yesterday when the issue appears to have started also noticed Samsung accessory service was updated 2 days ago..
IMHO in Samsung world... Samsung Android phones have System app for Account crap...
IMHO it is missing on non Samsung Phones...
No idea if possible to install this System app...
Only as idea...
Best Regards
I have the same issue with One Plus 6T. It looks like issue with Android Oreo support. No response from Samsung by when issue will bebresolved.
Any way we can sideload facer and get additional watch faces ?
I made a thread on thursday morning about this. It's been going on for that long
I installed Samsung Account apk . Now when I click on Error Reports I get login page but even after entering credentials it never logins.
Seems like Galaxy Wearable tries to find the linked Samsung account for login.
Here,
I use a Huawei phone and have the same issue. I just bought my Galaxy Watch and can't seem to login to my Samsung Account.
I was looking into solutions online and came across sideloading .wgt files. Would that work for the Galaxy watch?
Any other way we can sideload Facer or any watch companion to have more watch faces ?
I have the same problem....
I called Samsung customer care as well. They sound as if they don't even know there exists and app called Galaxy Wearable.
Guys good news. After 3 days of fighting with samsung over twitter, email, phone, chat , this issue is resolved.
Please try at your end. I am able to login in my One Plus 6T.
At last, better late than never.
Working at last
Worked this morning, problem solved thanks God.

Galaxy Watch 4G LTE

Hello everyone, I've had a problem for a few days. (I am from France)
I have a galaxy S10 running Android 10
And a Galaxy watch under tizen 4.0.0.4 (I'm waiting for 4.0.0.7)
The stand-alone mode works, but the remote connected mode (4G) no longer works. However, I am good in 4g on the phone and on the watch. Also, I have activated on galaxy wearable, the remote connection box. (see picture)
Is this a problem from Samsung? Watch? Phone? Thanks for your help ?
mminoss said:
Hello everyone, I've had a problem for a few days. (I am from France)
I have a galaxy S10 running Android 10
And a Galaxy watch under tizen 4.0.0.4 (I'm waiting for 4.0.0.7)
The stand-alone mode works, but the remote connected mode (4G) no longer works. However, I am good in 4g on the phone and on the watch. Also, I have activated on galaxy wearable, the remote connection box. (see picture)
Is this a problem from Samsung? Watch? Phone? Thanks for your help ?
Click to expand...
Click to collapse
Have you enabled it with your carrier? Mine required an extra plan to be able to use the 4g with my watch.
Thanks U for your Answer.
Of course, it s actived
Sometimes I have to reboot watch to make it work
Good day to you I'm working on the assumption that it is something that has worked and stopped functioning temporarily.
I wouldn't worry about it too much to be honest.
The watch connects to the phone over LTE via some cloud servers, occasionally they have issues with getting the watch to connect with the phone effectively, it happened to me a few weeks back but sorted it's self out after a few hours.
If it's something that's been going on for a longer time than a day or so, then it's time to start troubleshooting.
renton82 said:
Sometimes I have to reboot watch to make it work
Click to expand...
Click to collapse
thanks U and i already reboot the two
step0011 said:
Good day to you I'm working on the assumption that it is something that has worked and stopped functioning temporarily.
I wouldn't worry about it too much to be honest.
The watch connects to the phone over LTE via some cloud servers, occasionally they have issues with getting the watch to connect with the phone effectively, it happened to me a few weeks back but sorted it's self out after a few hours.
If it's something that's been going on for a longer time than a day or so, then it's time to start troubleshooting.
Click to expand...
Click to collapse
thank you for the answer. I also think that it comes from samsung servers because even when my watch is connected by Wifi and the mobile in 4g (or wifi because I also tested) it does not work anymore. However, it's been over 2 days now, so I don't think it comes from the watch ... Am I wrong?
Hmmm, try uninstalling the wear app, then reinstall again, if that isn't working you can try resetting the watch to factory settings and try again, it is possible it's a Samsung service issue, definitely something isn't handshaking somewhere, 2 days seems a bit of a long time for it to be a service issue though :/
Well, I tested everything to find out where the problem could come from. However, less than one could say is that Samsung technicians are not ... How to say ... Responsive! And that's a shame. That said, the main thing is to have found (I hope) the solution, and that it could help people.
The problem came from the toggle of the request "notif arriving on lel" and which is sent to the samsung account and then that the watch receives it and by analyzing my samsung account (with a pc on the samsung site), it generates that the "cloud" part of my account was not active but in error (and no response from samsung on an e-mail that I sent to them, hence my amazement about the reactivity).
Suddenly, I had a second samsung account, I re-paired everything, put this new account in wearale (essential), checked on the samung site that cloud state "active" and the ca worked direct .....
So the mystery: why my cloud (which is used to receive notifications) was in error .... I would never know lol. Or was it a confluence between the 2 accounts? I don't think it worked before ... In advance, I completely deleted this account that had the error.
I hope this solution will be eternal lol and that it will help

Samsung Pay for Galaxy Watch Active 2 using Rooted device

Hi!
I was wondering if anyone managed to setup Samsung Pay on their galaxy watch active 2 while their phone is rooted.
I can't setup SPay on my watch since it requires setting it up on my galaxy s10+ phone which is rooted.
Maybe any bypass or any other suggestion?
Thank you!
Neeham said:
Hi!
I was wondering if anyone managed to setup Samsung Pay on their galaxy watch active 2 while their phone is rooted.
I can't setup SPay on my watch since it requires setting it up on my galaxy s10+ phone which is rooted.
Maybe any bypass or any other suggestion?
Thank you!
Click to expand...
Click to collapse
Unfortunately, Knox kills the ability to setup Samsung pay on the watch. Pity because I was considering the Galaxy Note 20 or Galaxy Note S10+ as my next phone due to processor specs.
Once Knox is tripped, one cannot go back (though there is anecdotal discussion on some Samsung devices that people have had Knox reset to 0x0 after being tripped).
Sorry I could not be of more help.
Cheers,
B.D.
Hi guys !
I want to change the region to my active 1 to USA ? Is there Any chances To Change the region In watch active 1. And there is lots of stuff on watch active 2 not for watch active 1.
My Watch Model No. is
SM-R500
Tizen Version - 5.5.0.1
One UI watch Version- 2.0
Software Version- R500XXU1FUD1
Any Links as well as process required too please do Help in this . I seriously want to use Samsung Pay in watch active 1. And anybody have youtube link for watch active 1 change region please do share it.
Thanks
Works fine on my rooted Pixel 2 XL
I decided after my Note 4 finally died to exit the Samsung family and get on with life, they were making it just too hard to do anything if your are a tinkerer....
Neeham said:
Hi!
I was wondering if anyone managed to setup Samsung Pay on their galaxy watch active 2 while their phone is rooted.
I can't setup SPay on my watch since it requires setting it up on my galaxy s10+ phone which is rooted.
Maybe any bypass or any other suggestion?
Thank you!
Click to expand...
Click to collapse
I was able to get it to work on mine. Uninstall the Samsung pay plugin on your phone then reinstall it and use the magisk hide option in magisk to hide it from the 2 plugins I have in my screenshot. Close the magisk manager app and then try it. You have to be fast at signing in and adding a card. If it pops up with the error saying that your device is modified just close the Samsung pay app and open it again and keep going. If it keeps going you might have to block more of the plugins for the Samsung plugin in the magisk manager hide option.
Once you get it running, to keep it working across ROM's, if youre in the habit of flashing different ROM's, and want to keep your Samsung Pay working across flashes, along with the connection to the watch (without having to reset it), heres how i do it:
Keeping Watch Connection And Samsung Pay Across ROMs
This is currently how i keep my Galaxy Active 2 working - connected and Samsung Pay working - across ROM flashes without having to reset it every time, because resetting sucks Please note: At time of writing theres no known way to keep BP...
forum.xda-developers.com
The basic part is to set the same Android ID as when you first got it working....

New Firmware Release for Galaxy Watch Active2 - SM-R825U

Samsung released Firmware Update R825USQU1BTH9/R825UOYN1BTH9 for the Galaxy Watch Active 2 (SM-R825U) (on 9/23/20)
One UI Watch Version 2.0
Tizen Version 5.5.0.1
ECG, etc. !
Build Number : R825USQU1BTH9 Tizen version : Tizen 5.5.0.1 Release Date : 2020-09-23
• Advanced Running Analysis : Giving you the insights you need to improve your running form.
• VO2max : Check the maximum amount of oxygen you utilize during exercise to improve your endurance.
• Added the new Samsung Health Monitor App for ECG Measurements.
(※ Available on Galaxy smartphones with Android 7.0 and later.)
• Detect falls : Watch can send out SOS call and messages to emergency contact when a hard fall is detected.
• Enhanced Notification : Upon receiving a message notification, a chat window appears and can also view images.
• AR Emoji/Bitmoji : Send AR Emoji and Bitmoji through the watch.
• Capture : Supports scroll capture feature that automatically sends the screen-capture image to the phone.
Samsung released Firmware Update R825USQU1ATH1 for the Galaxy Watch Active2 (SM-R825U) on 9/02/20
Change Log Indicates:
· Improved system reliability
Samsung released Firmware Update R825USQU1ATF2 for the Galaxy Watch Active2 (SM-R825U) on 7/24/20
edit: I finally got the ATF2 update on my Unlocked SM-R825U on 9/24/20. After that update, the 9/23/20 R825USQU1BTH9Tizen Update Downloaded.
Samsung Unlocked Version: https://doc.samsungmobile.com/SM-R825U/XAR/doc.html
AT&T Version: https://doc.samsungmobile.com/SM-R825U/ATT/doc.html
· Device stability improvements, bug fixes.
· New and / or enhanced features.
· Further improvements to performance
Samsung's description is lacking
Does anyone have further insight to any of the updates above?
I received this too... very vague. Anyone?
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
LuvrGirl said:
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Click to expand...
Click to collapse
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
Hi, where do you guys live? Where is this update released? Nothing here in Sweden
yeah
Arzo001 said:
Hi, where do you guys live? Where is this update released? Nothing here in Sweden
Click to expand...
Click to collapse
nothin in norway either, we'll probably be getting it a few months after the rest of the world gets it, as always. :good:
that's why I switched to apple.
still love my active 2 though
peace
LuvrGirl said:
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Click to expand...
Click to collapse
So last night I tried doing a reset on my active 2 watch to see if that would help. The Numbersync option in the watch no longer showed it was on so I tried turning it on but I would get an error message saying "Mobile network unavailable". Tested it out by calling myself and sending myself a text from another phone and nothing was received on the watch. So watch only worked independently using it's own phone number.
Here's the weird thing now... this morning I wake up and started receiving calls and text messages and they started showing up on my watch! So I go into the watch menu for numbersync and it looks as if it's not turned on but somehow it's synced with my phone?
So currently it's working as if it's synced. So now I'm wondering if I should even go thru the menu option to enable numbersync even though it's working as if it's enabled?
Edit: watch receives calls and messages but because it's connected via bluetooth to my phone. Once disconnected from bluetooth the watch just works independently. Still getting same error message of "Mobile network unavailable" everytime I go into the watch menu and try to get a sync code.
rmcomer said:
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
Click to expand...
Click to collapse
I'm having the same issue. Has anyone found a fix for this yet?
ssnssmom said:
I'm having the same issue. Has anyone found a fix for this yet?
Click to expand...
Click to collapse
No fix that I know of. I did several resets and went thru 2 esim changes all at the AT&T store and nothing worked. The watch has no internet connection after this last update. Phone calls work but no internet. Test it by disconnecting Bluetooth and using it standalone. You should be able to get into the Galaxy Store or update Weather and nothing works because there's no mobile data.
I ended up having to file a warranty claim thru Samsung and my watch is in route right now to Samsung.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Same problem!
rmcomer said:
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
Click to expand...
Click to collapse
I have also experienced extremely long wait times for support, and usually just hang up now. I was told AT&T was aware of the problem and say it has to do with an update from Samsung and a new update from Samsung will be needed to solve the problem. I hope we can learn more!
LuvrGirl said:
No fix that I know of. I did several resets and went thru 2 esim changes all at the AT&T store and nothing worked. The watch has no internet connection after this last update. Phone calls work but no internet. Test it by disconnecting Bluetooth and using it standalone. You should be able to get into the Galaxy Store or update Weather and nothing works because there's no mobile data.
I ended up having to file a warranty claim thru Samsung and my watch is in route right now to Samsung.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Click to expand...
Click to collapse
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Call from AT&T Tech Support
LuvrGirl said:
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Click to expand...
Click to collapse
I received a call today and learned that AT&T was working on some "profile problems" in their NumberSync program that many are experiencing (such as those in this thread). The person called to verify my login name. Before the call, I did update the Galaxy Wear App (that I was told earlier should solve the problem), but that made no difference. I was also told that I would receive a return call in 24 to 48 hours when they had fixed the problem and they would help me connect to NumberSync. I am glad they escalated my ticket a few days ago; hopefully that means I am in the queue of known people with problems to have the problem fixed (if that is the problem and there is a fix). There must be hundreds or thousands with the same problem for them to give some attention to it????
LuvrGirl said:
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Click to expand...
Click to collapse
“PBA” stands for Product Board Assembly.
I’m having the same problem as you. The watch works fine when paired with my phone, but in standalone mode I can’t get any mobile data, and I can’t activate Numbersync.
Do you know if your watch overheated when downloading the update? While the update file was downloading to my watch, it overheated and shut itself off because the file was so large. After I restarted the watch, the update completed and everything was working except mobile data. I’m wondering if this has something to do with it.
Please let us know if everything works after replacing the PBA. I may need to send my watch in to Samsung for a replacement as well.
Zagzagel said:
“PBA” stands for Product Board Assembly.
I’m having the same problem as you. The watch works fine when paired with my phone, but in standalone mode I can’t get any mobile data, and I can’t activate Numbersync.
Do you know if your watch overheated when downloading the update? While the update file was downloading to my watch, it overheated and shut itself off because the file was so large. After I restarted the watch, the update completed and everything was working except mobile data. I’m wondering if this has something to do with it.
Please let us know if everything works after replacing the PBA. I may need to send my watch in to Samsung for a replacement as well.
Click to expand...
Click to collapse
I can't remember exactly if it overheated or not. I know it did reboot but don't remember if I myself turned it back on or if it rebooted by itself after the update...
I"ll come back and update once I get my watch back and can confirm.
LuvrGirl said:
I can't remember exactly if it overheated or not. I know it did reboot but don't remember if I myself turned it back on or if it rebooted by itself after the update...
I"ll come back and update once I get my watch back and can confirm.
Click to expand...
Click to collapse
Thanks! Also, what kind of phone are you using? I am using my Galaxy Watch Active 2 paired with an iPhone 11 Pro Max, or setup independently in standalone mode. You can set the Watch Active 2 up in standalone mode by scrolling down on the watch’s initial setup screen and pressing the “?”. Either way, I am unable to receive mobile data after the update.
The reason I ask about the type of phone you have is when I called AT&T support, they said it was impossible to receive mobile data if the Watch Active 2 is paired with an iPhone or setup in standalone mode, but this doesn’t make sense because it was working fine for me before. I’m wondering if the update disables mobile data unless the Watch is paired to an Android phone.
Zagzagel said:
Thanks! Also, what kind of phone are you using? I am using my Galaxy Watch Active 2 paired with an iPhone 11 Pro Max, or setup independently in standalone mode. You can set the Watch Active 2 up in standalone mode by scrolling down on the watch’s initial setup screen and pressing the “?”. Either way, I am unable to receive mobile data after the update.
The reason I ask about the type of phone you have is when I called AT&T support, they said it was impossible to receive mobile data if the Watch Active 2 is paired with an iPhone or setup in standalone mode, but this doesn’t make sense because it was working fine for me before. I’m wondering if the update disables mobile data unless the Watch is paired to an Android phone.
Click to expand...
Click to collapse
I have a Samsung Galaxy Note 8 and both my watch and Note 8 were purchased directly with AT&T and have had continued service since day 1.
That doesn't make sense at all actually because if it's an LTE watch and it has it's own line, it's supposed to have all the functions available - and that includes phone calls, texts, and internet (data).
My Numbersync issue is resolved
Tumbleweedtoo said:
I received a call today and learned that AT&T was working on some "profile problems" in their NumberSync program that many are experiencing (such as those in this thread). The person called to verify my login name. Before the call, I did update the Galaxy Wear App (that I was told earlier should solve the problem), but that made no difference. I was also told that I would receive a return call in 24 to 48 hours when they had fixed the problem and they would help me connect to NumberSync. I am glad they escalated my ticket a few days ago; hopefully that means I am in the queue of known people with problems to have the problem fixed (if that is the problem and there is a fix). There must be hundreds or thousands with the same problem for them to give some attention to it????
Click to expand...
Click to collapse
Last Friday I called AT&T about my NumberSync issues after my Active2 watch update. They said they'd call back when they researched it. I received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
rmcomer said:
I also received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
Click to expand...
Click to collapse
Congratulations and thanks for this helpful information! I have yet to receive a call to finally resolve the issue, and I just tried to get a code and still get the same error message. Perhaps tomorrow I will be fortunate to receive a call too. I will let everyone know. I will also be curious to know if those who sent their watches in for warranty work will have a seamless syncing with their new or refurbished watches. At least I now know where the problem lies and that AT&T has found a solution at least for some! Thanks again! BTW: I was thinking of upgrading to the s20, but did not want to do so if this problem continued..
guys can u tell me in R825U unlocked which csc u used ...as iam on R825F (XSA) and want to shift to USA..unlocked
And do anyone has the latest firmware that can be used to after changing the CSC region.
rmcomer said:
Last Friday I called AT&T about my NumberSync issues after my Active2 watch update. They said they'd call back when they researched it. I received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
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As of today, August 7, no one has called me back to resolve this issue and numbersync still does not work for me. When trying to call or chat with ATT Support, I am told they have a high call volume. So, I have been promised by tech support that they have a solution and that I would be called within 48 hours and still no call. After trying several times, it appears they have to fix the problem and call you to fix the problem, because I still cannot get a code. I hope we can hear some good news from someone that we can finally get a code without needing a tech support call. I suppose we will get no tech support calls over the weekend.

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