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Now i love my desire... Its fantastic but it isnt without some issues...
One ive noticed that could be a problem esp when your working with reality overlay apps...
The compass doesn’t seem to work that well...
Its slow to respond to movement and even when it does move its horridly inaccurate. north seems to have a room for error of 60-90 degrees.
Has anyone else noticed this? Is it the same for most digital compasses? or do i have a faulty module?
Hi Nutsy,
I've also noticed these issues with the compass in the Desire. I've worked with magnetic compass chips before and I think it's all to blame on the way these compasses work:
To sense the earth's magnetic field they use a two- or three axis magnetometer. Although it's a very accurate way to sense the earth's weak magnetic field, it's also very sensitive to any other magnetic field. That means that the presence of ferromagnetic materials (like iron) or electrical currents in the vicinity might really screw up your compass reading.
So electrical wires, iron piping, laundry machines (almost anything that you would find indoors that runs on electricity or contains iron), will interfere with your compass.
a good alternative would be to use a gyroscopic compass like they do on submarines, but I don't think these fairly expensive devices aren't used in mobile equipment yet. So the only thing to do is to stay away from anything that might interfere.
The slow response to movement might be caused by internal filtering. These analog sensors produce quite an amount of measurement noise. In order to cancel this, they probably use some sort of filtering algorithm like this one:
step 1 -> Take a new sensor reading.
step 2 -> Add it to a buffer that contains the last 25 readings.
step 3 -> Calculate the mean value of all measurements in this buffer. This will be the compass heading that is sent to Android OS or your application.
step 4 -> Repeat this cycle every 25 milliseconds.
Hope this answers your questions. Of course if you compass readings never make any sense under any circumstances, the thing might just be broken...
Friendly regards,
Joost
Ps.
There's an App in the market called "Metal detector" that actually uses the interference "problem" with the compass to detect ferromagnetic metals.
Wow Thanks for the really detailed reply...
Im glad its not just me then... Didnt really want to RMA it over a dodgy compass unit.
And thanks for letting me know about that app... sounds usful... I guess it could be used to detect wireing in plaster as well?
You're welcome.
In theory you could use it to detect metal or wires in a plaster wall. I've just tried it, and it works quite well. On the other hand, I really don't want to risk electrocution by trusting a telephone to find electrical wires...
My compass is shocking. Actually points closer to South whenever I open Compass or a programme which uses the compass like G-sky. I have to calibrate it every single time.
Thing that annoys me, is if I calibrate, then exit the programme and immediately re-open the programme, it doesn't remember the calibration, it reverts to pointing in a ridiculous direction.
I want to hit it with my fist.
Addtitionally, think it's broken?
jimmymagix said:
My compass is shocking. Actually points closer to South whenever I open Compass or a programme which uses the compass like G-sky. I have to calibrate it every single time.
Thing that annoys me, is if I calibrate, then exit the programme and immediately re-open the programme, it doesn't remember the calibration, it reverts to pointing in a ridiculous direction.
I want to hit it with my fist.
Addtitionally, think it's broken?
Click to expand...
Click to collapse
Yesterday I found out the same thing... Sometimes I cant even get it working after calibration. I was beginning to think that this happened because I dropped it once pretty hard. What should we do next? Can this be solved by replacement with warranty or something?
Smauglys said:
Yesterday I found out the same thing... Sometimes I cant even get it working after calibration. I was beginning to think that this happened because I dropped it once pretty hard. What should we do next? Can this be solved by replacement with warranty or something?
Click to expand...
Click to collapse
Make sure your phone isn't in a case which uses magnets to keep it closed, as they affect the compass. If you're affected, take your phone out of the case and try again. Also, try out in the open, away from structures which may contain a lot of ferrous metal.
In my case the problem is due to powered-on wi-fi module. Turning off wifi, compass works fine. Could Anyone elserepeat my experience?
poldie said:
Make sure your phone isn't in a case which uses magnets to keep it closed, as they affect the compass. If you're affected, take your phone out of the case and try again. Also, try out in the open, away from structures which may contain a lot of ferrous metal.
Click to expand...
Click to collapse
Yes I know that. Tried out doors, and wheres no metal... When I had the G1, the compass worked normally.
In my case the problem is due to powered-on wi-fi module. Turning off wifi, compass works fine. Could Anyone elserepeat my experience?
Click to expand...
Click to collapse
Just tried what you said. It did not help for me. I turned it of completely.
Smauglys said:
Yes I know that. Tried out doors, and wheres no metal... When I had the G1, the compass worked normally.
Just tried what you said. It did not help for me. I turned it of completely.
Click to expand...
Click to collapse
Just went outside to test it again. And I think I found how to get it working. If i launch the compass application, and try to turn the phone in the flat position (on its back), then the arrow moves in random directions. But if i lift the phone that it is facing straight to my face, and then turn left and right a few times, like a steering wheel, the compass "calibrates" as I can see. And then when I lay it down again flat, it starts to work normally. Can anyone try this, if you understood my instructions?
A more accurate way of calibrating the compass is by rotating the phone twice around each axis, ideally you should do this away from anything metallic or any interfering magnetic fields preferably outside.
Er......
Where is the compass?
I dont seem to have a compass! In my list of apps there just isnt one called compass...
The Analogue Compass app is very buggy for me so I use the Compass app -> http://www.androlib.com/android.application.com-apksoftware-compass-qAC.aspx
When taking readings, I;
Always have to recalibrate on startup as far too many objects cause large interferences within the sensor making it go astray, even the charging cable causes it to go berzerk. The known working routine is to calibrate by fast twisting and turning the phone [I do it after running the built-in figure 8 calibration routine]
Keep it mid-upper body height with no metals nearby (jewellery/belt/metallic objects minimum >5ft away), holding still and level across the x-axis
Point the upper-end of the phone in the direction I want the bearing of (this depends on the type you use though, I use the digital type)
I spin the phone around and then retake 2 more readings for a total of 3 readings - averaging them out for a final mean reading
I only have 2 directions calibrated through professional consultation when this room extension was built a few years back and know the rough directions all sides this property faces, but in particular, I'm 100% sure of the exact degree reading one wall faces. This app using the built-in compass sensor reads that bearing spot on everytime after calibration (fluctuation is 1-2 degree max).
Some friends in a Lithuanian Android forum, suggested to do this, like it is shown in the video. Works perfectly every time. And I thought that something was wrong, because I never had to do anything like this on my G1.
Youtube video ID, because I cant add link because of spam protection http://www.youtube.com/watch?v=sP3d00Hr14o
Hello I would like to share something I found out about the fingerprint scanner, that worked for me and hopefully for you as well.
When I received my Elephone P8000 I was disappointed that the fingerprint scanner didn't work as well as I hoped (about 50% success rate).
First I thought it was the Phone, but actually it was my own fault. and now it works 99% of the time
The wrong way: when adding a new fingerprint, I placed my finger at the exact same spot every time while configuring.
The good way: hold the phone like you normally would when unlocking the phone, and place your finger at slightly different places on the scanner when configuring (do not center your finger at the exact same spot).
I hope this helps.
That's the way I've done it since I bought the phone and my success rate when using the fingerprint scanner must be around 90% (no kidding).
jman0 said:
That's the way I've done it since I bought the phone and my success rate when using the fingerprint scanner must be around 90% (no kidding).
Click to expand...
Click to collapse
Same here. Actually, I think my success rate on the fingerprint scanner is higher than 90%.
I'm getting good results from this
Depends on fingers skin too. Scanner dosn't recognise fingers a lot when having dry skin(washed hands a lot in a day) and had normal skin when entering prints.
Thanks for sharing, i getting 90% success rate with this method.
Hey Guys, the fingerprint sensor on my Nexus 5x (LG H791) stopped working out of the blue the other day. I bought the phone on eBay about 2 months ago, and the seller told me it had an international warranty. However, this warranty is not supported by LG Canada (so much for being international). FUrthermore, the seller says his stuff shipped from the US, but it actually shipped from Malaysia. Needless to say, I was pretty pissed off.
Anyways, the 5X has been great until the other day. I pulled the phone out of my pocket and tried to unlock it with my fingerprint as I always do. It didn't unlock, didn't vibrate, and didn't do anything. I pressed the power button and tried again. At this point I noticed the dreaded red words across hte bottom that said "Fingerprint Hardware Not Available". After a quick google I see that people have resolved this problem by rebooting the phone - which did I did, but the scanner did not come back. I then cleared the cache, and that did not solve the problem.
I then noticed, that night, that my phone was fully charged whne I went to sleep and when I woke up it was at 20%. Normally, I'll lose 3-5% overnight. I checked what was using my battery and "Phone Idle" had kept my phone awake for 14h!
SO - I've tried removing a bunch of apps, booting in safe mode, playing with the security settings, display timeout, and a bunch of crap - nothing has worked. I have NOT formatted/recovered the phone yet (I'm out at a mining camp and this is the only way I keep in touch with my girl. Also I forgot my USB-C to USB-A cable.)
What do you guys think - did the fingerprint scanner just crap out? I would really like to get it working again, cause I love(d) this phone. I upgraded from a Nexus 4 and I was a big fan of the nexus, until this crappity crap happened.
Anyways, thanks for your help in advance with figuring out these two issues.
B
EDIT - the original title for this post was "[ISSUES] Fingerprint Hardware Not Available - and now Nexus Imprint is missing..." I have since changed the title to reflect both the finger print and the camera trouble shooting, results, and further questions.
Bump - can anyone help???
Guess there isn't anyone here that's knowledgeable enough to help me with this issue..
Well, I tried removing a bunch of apps, to see if something was causing it - it was not. Then my camera stopped working.. Sometimes when I'd open it up my camera would work, and sometimes it would just crash. I've since performed a factory reset on the phone and there is still no option for Nexus imprint. Whenever I try to open the camera the screen goes black, shows the camera icon and then the Camera app just crashes.
I've got a replacement fingerprint sensor which I'm going to install this weekend. I'll keep you guys in the loop, because apparently this is something that no one here can help with.
Got the fingerprint sensor replaced on my phone. When pulling out the old one there was no visible damage. The connection was solid. I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts). After turning the phone on, in my security settings, "Nexus Imprint" appeared. Set up the new fingerprints, and it works flawlessly.
Looks like it was hardware not software.
The camera still doesn't work, battery life has increased remarkably.
Happy again.
bodaciousbob said:
Got the fingerprint sensor replaced on my phone. When pulling out the old one there was no visible damage. The connection was solid. I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts). After turning the phone on, in my security settings, "Nexus Imprint" appeared. Set up the new fingerprints, and it works flawlessly.
Looks like it was hardware not software.
The camera still doesn't work, battery life has increased remarkably.
Happy again.
Click to expand...
Click to collapse
As for the camera fix, have you tried installing factory images?
Exact same issue
I upgraded from a Nexus 4 and I was a big fan of the nexus, until this crappity crap happened.
Click to expand...
Click to collapse
Can't agree with you more (I also upgraded from Nexus 4, and a nexus fan).
I have the exact same issue right now.
It happened to me right after the Nougat upgrade, so I thought it had to do with it, so I tried everything, including downgrade back to Marshmallow, but nothing works.
It's exactly like you wrote, suddenly the fingerprint stopped working, showed this red "hardware" message, then it disappeared completely from the settings, and also the phone started to drain battery twice faster. It's probably has to do with the fingerprint sensor, maybe it's trying to detect it all the time or something, draining the battery.
I'm really frustrated, we're going on a long vacation in 2 weeks and I really need the phone to work well... If I'll order the sensor from ebay right now, it won't get here on time
I think this was my last nexus... (had nexus S, nexus 4, and nexus 5X)
update:
just received OTA update (build NRD90R) which seems to fixed the fingerprint sensor, it works again. hope it will stay this way, don't wanna jinx it.
My fingerprint sensor also seems to have bitten the dust. It sporadically ceased functioning whenever I got it slightly wet, either from sweat when running or if exposed to a little rain. It would always come back after a few hours, however this time it seems to have completely quit. I have done a factory reset and it is still missing. I'm fairly certain I have an issue with the hardware. My phone is under LG's warranty since I bought it from Amazon, so getting the sensor repaired will mean weeks without my phone. It sounds like people are having good luck with replacing the fingerprint sensor themselves. Is this difficult to do? I'd much rather take this route if I can.
I got the "fingerprint hardware not available" message last night out of the blue. Tried a few things to no avail.... Flashed factory image and it works good as new again.
Sent from my Nexus 5X using XDA-Developers mobile app
I went ahead and bought the parts to replace my fingerprint scanner hardware myself. Not 2 hours after I place the order, my fingerprint scanner just randomly starts working again...after 3 weeks. Bizarre. Regardless, I'm planning on holding onto the backup hardware just in case.
doggie13_ said:
As for the camera fix, have you tried install factory images?
Click to expand...
Click to collapse
No I have not.
But that's a good idea. I did a factory reset on the phone and that didn't solve it. After a restart I can open both the rear and front facing cameras without a problem. But after about 3 minutes of the phone being on, some bug happens and I cannot open the camera. I get a black screen and either I can kill the app and continue using the phone, or the phone just restarts. When I get the black screen I cannot switch to the front camera either - the phone just craps out.
I'll try loading the factory images and see if that helps.
So I fixed the problem by taking apart the phone and installing a new fingerprint sensor.
Google Play support, Google Support, and LG Support would not extend service to this phone because it was an international version. Unfortunately, Google support couldnèt do anything other than to tell me to try a hard reset (which I did).
I ordered a new fingerprint sensor from epartsource (Canadian supplier) which cost me $16cad shipped to my door. Taking apart the 5x by following the instructions on ifixit was very painless. It was incredibly easy to replace the sensor as well. Before putting the phone back together we booted the phone up, and went to the security settings - low and behold, nexus imprint was an option again.
The old fingerprint sensor did not appear to have any damage, the clip was firmly in place before we removed it, and the unit looked like it was in good condition.
This has also solved my battery life woes; I can get about 4 days on airplane mode now.
Now, all I need to do is fix the camera (I lost use of the camera about 4 days after the fingerprint sensor crapped out.) I have since ordered a replacement camera from Aliexpress - I'll post up a new thread for that when it comes.
I'm not sure why the fingerprint sensor AND the camera would both stop working at or around the same time. I think that something may have impacted the rear of the phone causing damage to both of them. Very poor if the fingerprint sensor is THAT fragile.
I'm happy to have my phone working near 100% again. I am a very loyal nexus customer, however, that is changing quickly with the lack of service provided by both Google and LG. Google, I hope you're listening. You need to do more to keep your customers.
ariel.levin said:
Can't agree with you more (I also upgraded from Nexus 4, and a nexus fan).
I have the exact same issue right now.
It happened to me right after the Nougat upgrade, so I thought it had to do with it, so I tried everything, including downgrade back to Marshmallow, but nothing works.
It's exactly like you wrote, suddenly the fingerprint stopped working, showed this red "hardware" message, then it disappeared completely from the settings, and also the phone started to drain battery twice faster. It's probably has to do with the fingerprint sensor, maybe it's trying to detect it all the time or something, draining the battery.
I'm really frustrated, we're going on a long vacation in 2 weeks and I really need the phone to work well... If I'll order the sensor from ebay right now, it won't get here on time
I think this was my last nexus... (had nexus S, nexus 4, and nexus 5X)
update:
just received OTA update (build NRD90R) which seems to fixed the fingerprint sensor, it works again. hope it will stay this way, don't wanna jinx it.
Click to expand...
Click to collapse
I got that update too, before I replaced the sensor; it did not fix it.
ggtsu said:
My fingerprint sensor also seems to have bitten the dust. It sporadically ceased functioning whenever I got it slightly wet, either from sweat when running or if exposed to a little rain. It would always come back after a few hours, however this time it seems to have completely quit.
Click to expand...
Click to collapse
The more I thought about it, the more I think it has to do with water. If your finger is slightly wet, DO NOT use your fingerprint sensor. I'm fairly certain it was this that killed mine. Or a slight impact to the back of the phone.
Regardless, I treat my stuff pretty well and I take good care of it. I was at work, however, and I need to spray down things so my hands are constantly wet. I had been using my fingerprint sensor with damp/wet fingers in the few days before it crapped out.
bodaciousbob said:
The more I thought about it, the more I think it has to do with water. If your finger is slightly wet, DO NOT use your fingerprint sensor. I'm fairly certain it was this that killed mine. Or a slight impact to the back of the phone.
Regardless, I treat my stuff pretty well and I take good care of it. I was at work, however, and I need to spray down things so my hands are constantly wet. I had been using my fingerprint sensor with damp/wet fingers in the few days before it crapped out.
Click to expand...
Click to collapse
I like to use my phone with an armband while running and my armband has a "clever" design with an open spot to give you access to the sensor. Unfortunately this means it is in direct contact with my skin and sweat while I run. I got in the habit of sticking a small cloth between the sensor and my skin to keep it dry, but apparently even tiny amounts of moisture on your finger when it's raining seems to be enough to damage it. Anyone know if this is just an issue with the 5X sensor or do other phones also have this problem?
ggtsu said:
I like to use my phone with an armband while running and my armband has a "clever" design with an open spot to give you access to the sensor. Unfortunately this means it is in direct contact with my skin and sweat while I run. I got in the habit of sticking a small cloth between the sensor and my skin to keep it dry, but apparently even tiny amounts of moisture on your finger when it's raining seems to be enough to damage it. Anyone know if this is just an issue with the 5X sensor or do other phones also have this problem?
Click to expand...
Click to collapse
It makes sense... The sensor is probably some sort of heat detector that can discern slight differences in heat on the surface of the sensor. A ridge of your fingerprint would conduct more heat to the sensor than heat that's radiated to the sensor from a fingerprint valley. It probably makes a quick map of the thermal Imprint and matches this to your saved profiles.
Or I'm out to lunch. Lol.
However, I'm pretty sure water killed mine, and the fingerprint sensors are very fragile. I've stopped using mine all together until I have clean hands. This means no using it at work.
Bought a replacement camera module from Aliexpress and finally got around to installing it. With the cover, and the frame off, new camera module installed, I was able to open the camera, use both the front and the back cameras.
However, when I closed it all up and went to use the camera, I get the same errors. Black screen, cannot connect to camera, and then it crashes/restarts the phone.
Definitely not hardware!
doggie13_ said:
As for the camera fix, have you tried installing factory images?
Click to expand...
Click to collapse
I will be trying this later tonight. Currently running Android Beta 7.1.1. I will install 6.0.1 MHC19Q, and going through the list until I find an OS that's got a stable camera.
bodaciousbob said:
I will be trying this later tonight. Currently running Android Beta 7.1.1. I will install 6.0.1 MHC19Q, and going through the list until I find an OS that's got a stable camera.
Click to expand...
Click to collapse
I downgraded from N-Preview 5 (? v.7.1.1) to android 7. Camera would only work for a few moments after immediately rebooting the phone.
Sideloaded 6.0.1 using fastboot and unlocked bootloader - the first time I ran the new install, the camera app crashed instantly. Rebooted, and now it's been working fine.................. Let's see how long it lasts! Will update tomorrow.
So. I followed the instructions on Google's page (https://developers.google.com/android/nexus/images) and I sideloaded build MMB29V. And the camera NOW WORKS! I left the phone powered on over night and the camera will start anytime I need it to. I installed all of the available OTA updates, bringing me up to NBD90W, and my camera is STILL launching flawlessly!
In other words - a fresh factory install fixed the camera issues!+
Edit: Just sideloaded in the latest version of 7.0.0 (NBD90W, Oct 2016) and the camera is stable. The stock android camera is version 4.1.006.125161292. I will keep you updated as it progresses. The actual camera module in my phone is the one that I ordered from Aliexpress ( https://www.aliexpress.com/item/Ori...era-Module-Replacement-Parts/32657390368.html) The black housing on the camera module was a bit different than the OEM one I pulled out. I didn't check any serial numbers to verify; so I don't know if the one from Ali is actually OEM.
bodaciousbob said:
I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts)
Click to expand...
Click to collapse
That's encouraging! Mine died overnight, after being intermittent yesterday. Went onto eBay and ordered a replacement from Asia for about CAD$9 delivered, should arrive around Christmas.
esourceparts (I'm also in Canada) only had the black sensors -- mine is white, and I like white.
bodaciousbob said:
So. I followed the instructions on Google's page (https://developers.google.com/android/nexus/images) and I sideloaded build MMB29V. And the camera NOW WORKS! I left the phone powered on over night and the camera will start anytime I need it to. I installed all of the available OTA updates, bringing me up to NBD90W, and my camera is STILL launching flawlessly!
In other words - a fresh factory install fixed the camera issues!+
Edit: Just sideloaded in the latest version of 7.0.0 (NBD90W, Oct 2016) and the camera is stable. The stock android camera is version 4.1.006.125161292. I will keep you updated as it progresses. The actual camera module in my phone is the one that I ordered from Aliexpress ( https://www.aliexpress.com/item/Ori...era-Module-Replacement-Parts/32657390368.html) The black housing on the camera module was a bit different than the OEM one I pulled out. I didn't check any serial numbers to verify; so I don't know if the one from Ali is actually OEM.
Click to expand...
Click to collapse
I have the same camera problem, can you tell what exactly you did to fix it?
Sent from my Nexus 5X using XDA-Developers mobile app
I don't know if this has been asked before.
But is it possible to just let the Iris Scanner scans our eyes right when the screen turns on? Like, I have the cover on, then I flip the cover open, screen turns on, and Iris Scanner will do its job. RATHER than having to swipe the screen once.
And is it possible to accept phone call using Iris Scanner?
hoursenghong said:
I don't know if this has been asked before.
But is it possible to just let the Iris Scanner scans our eyes right when the screen turns on? Like, I have the cover on, then I flip the cover open, screen turns on, and Iris Scanner will do its job. RATHER than having to swipe the screen once.
And is it possible to accept phone call using Iris Scanner?
Click to expand...
Click to collapse
The short answer is no but both would be welcome changes.
Sent from my SM-N930V using XDA-Developers mobile app
jackdforme said:
The short answer is no but both would be welcome changes.
Sent from my SM-N930V using XDA-Developers mobile app
Click to expand...
Click to collapse
Thanks.
And is it possible to change edge lighting when someones calling and our phone's screen is placed down?
hoursenghong said:
Thanks.
And is it possible to change edge lighting when someones calling and our phone's screen is placed down?
Click to expand...
Click to collapse
Not sure what you mean by that. Edge lighting is contact color specified.
jackdforme said:
Not sure what you mean by that. Edge lighting is contact color specified.
Click to expand...
Click to collapse
Yes, that one. Thanks.
Iris scanner and Laser eye surgery
Hi Everybody,
I am new to posting but not new to following many samsung note 3,4,5 forums.
I just bought a Note 7 N930FD in Vietnam, Gold color. I would maybe have chosen another color but i didn’t have the choice. The manager at Phone Shop told me Samsung was having issues with the Black color getting to hot.
Anyway to get to my issue. It’s the iris scanner. It doesn’t give a complete successful scan of my eyes. The most it reached was 90%. Although mostly it doesn’t reach that % often mostly it fails within a minute or so.
I am wondering if anyone else is having issues getting their eyes scanned. I went back to the shop and the manager scanned his eyes, right away it was a success. He did it a second time with the same result.
So i conclude it not a issue with the phone or software.
The only 2 factors that maybe causing failed scans for me, are i had laser eye surgery many years ago. I have no idea if that is effecting it or not. Maybe if there is someone reading this who also had laser eye surgery and they used the iris scanner with success, would you please let me know. The other possibility is my eyelids don’t open enough to have the scanner complete the scan.
Beside this issue the phone is working really well. No lag, smooth scrolling. The speaker isn’t as loud as would like in comparison to my Note 5. But my note 5 was rooted with Viper/ AryaMod_Premium_Sound_Control installed, which was excellent. I don’t intend to root the Note 7 until i use the phone for 3 or 4 months, then i’ll see what is available with custom roms.
Also a side note, i didn’t have issue with using a sim card and memory card in the draw. It ejects ok when i apply slight pressure with the pin tool. The other thing was that the spring in the spen works fine, i did read someone said that theirs got stuck in the phone. I find after i eject the pen, i push back in the spring loaded top end. Then when i put it back into place i don’t need to push the spring loaded top. Just slide it into place easily till it clicks….
ljaaya1946 said:
Hi Everybody,
I am new to posting but not new to following many samsung note 3,4,5 forums.
I just bought a Note 7 N930FD in Vietnam, Gold color. I would maybe have chosen another color but i didn’t have the choice. The manager at Phone Shop told me Samsung was having issues with the Black color getting to hot.
Anyway to get to my issue. It’s the iris scanner. It doesn’t give a complete successful scan of my eyes. The most it reached was 90%. Although mostly it doesn’t reach that % often mostly it fails within a minute or so.
I am wondering if anyone else is having issues getting their eyes scanned. I went back to the shop and the manager scanned his eyes, right away it was a success. He did it a second time with the same result.
So i conclude it not a issue with the phone or software.
The only 2 factors that maybe causing failed scans for me, are i had laser eye surgery many years ago. I have no idea if that is effecting it or not. Maybe if there is someone reading this who also had laser eye surgery and they used the iris scanner with success, would you please let me know. The other possibility is my eyelids don’t open enough to have the scanner complete the scan.
Beside this issue the phone is working really well. No lag, smooth scrolling. The speaker isn’t as loud as would like in comparison to my Note 5. But my note 5 was rooted with Viper/ AryaMod_Premium_Sound_Control installed, which was excellent. I don’t intend to root the Note 7 until i use the phone for 3 or 4 months, then i’ll see what is available with custom roms.
Also a side note, i didn’t have issue with using a sim card and memory card in the draw. It ejects ok when i apply slight pressure with the pin tool. The other thing was that the spring in the spen works fine, i did read someone said that theirs got stuck in the phone. I find after i eject the pen, i push back in the spring loaded top end. Then when i put it back into place i don’t need to push the spring loaded top. Just slide it into place easily till it clicks….
Click to expand...
Click to collapse
- Note 7 black color gets too hot? Just an excuse. Never heard such thing. I'm using the black one myself. Wish I got the silver one but because pre-order stock ran out after 6 hours of the first day.
- Have you tried with other device to see if it get stuck on 90% also? I've never heard of that as well. Maybe eye surgery caused that. But try it on other device first to confirm.
hoursenghong said:
- Note 7 black color gets too hot? Just an excuse. Never heard such thing. I'm using the black one myself. Wish I got the silver one but because pre-order stock ran out after 6 hours of the first day.
- Have you tried with other device to see if it get stuck on 90% also? I've never heard of that as well. Maybe eye surgery caused that. But try it on other device first to confirm.
Click to expand...
Click to collapse
I am living in a small city in Vietnam. Only one shop now have Note 7 and they had 2 gold models. All in sealed box they won't open, only if you buy it. Usually they have display models. There is no display model to try what you suggest. Maybe in the next week or so i'll give it a go when they are on display. although the scanner worked fine for the shop manager, so i don't think its my phone or software. Yes i can't say if the guy is spinning a story about the black color, but it might be the case for the ones coming out of the Vietnam samsung factory that are effected!
Finally scan worked
Well I reset the phone, after was able to scan my eyes after a few attempts. End of Story for now!
Has anyone else had problems with the fingerprint scanner on their phone?
I have registered the same finger multiple times and it can not recognize it even after cleaning. It ranges from saying the scanner is dirty, to saying my finger moved to fast, and sometimes ill place it on the scanner perfectly and it won't even detect my finger.
Never had a problem with any other phones fingerprint scanner before this.
Should I RMA?
I'd RMA. I haven't had this issue
Sent from my Pixel 2 XL using Tapatalk
I've had similar issues with my 6p sporadic. But when it happened it would happen for couple of hours. I would erase all fingers and redo and maybe restart. Usually worked.
I'm having a ***** of a time getting my bootloader unlocked. Done it 20 times in my life and this just isn't going
pakman5391 said:
Has anyone else had problems with the fingerprint scanner on their phone?
I have registered the same finger multiple times and it can not recognize it even after cleaning. It ranges from saying the scanner is dirty, to saying my finger moved to fast, and sometimes ill place it on the scanner perfectly and it won't even detect my finger.
Never had a problem with any other phones fingerprint scanner before this.
Should I RMA?
Click to expand...
Click to collapse
I'm having similar issues. Sometimes it works fine, but sometimes I get the too fast message, no acknowledgement, "not recognized" or "cannot process fingerprint." However, cleaning the fingerprint scanner almost always fixes the issue. This is my first fingerprint scanner-equipped phone, so I'm not really sure how well they usually work. I have to clean the sensor every 10 unlocks or so to get it working again. Is this typical or do I just have really oily fingers?
---------- Post added at 12:22 PM ---------- Previous post was at 12:17 PM ----------
dontbeweakvato said:
I've had similar issues with my 6p sporadic. But when it happened it would happen for couple of hours. I would erase all fingers and redo and maybe restart. Usually worked.
I'm having a ***** of a time getting my bootloader unlocked. Done it 20 times in my life and this just isn't going
Click to expand...
Click to collapse
This is off topic, and there are a lot of threads out there about this, but the commands are different than they have been in the past.
1. Make sure you're using the latest version of fastboot
2. fastboot flashing unlock
3. fastboot flashing unlock_critical
Both commands are necessary.
TheSt33v said:
I'm having similar issues. Sometimes it works fine, but sometimes I get the too fast message, no acknowledgement, "not recognized" or "cannot process fingerprint." However, cleaning the fingerprint scanner almost always fixes the issue. This is my first fingerprint scanner-equipped phone, so I'm not really sure how well they usually work. I have to clean the sensor every 10 unlocks or so to get it working again. Is this typical or do I just have really oily fingers?
---------- Post added at 12:22 PM ---------- Previous post was at 12:17 PM ----------
This is off topic, and there are a lot of threads out there about this, but the commands are different than they have been in the past.
1. Make sure you're using the latest version of fastboot
2. fastboot flashing unlock
3. fastboot flashing unlock_critical
Both commands are necessary.
Click to expand...
Click to collapse
Forgot to reboot my PC after assigning the platform-tools after I downloaded. I think I deleted the old ones and downloaded the new ones and they got moved around in the directory. So I guess part was earned part wasn't or something.Lol. I rebooted my PC and BOOM it worked.
TheSt33v said:
This is my first fingerprint scanner-equipped phone, so I'm not really sure how well they usually work. I have to clean the sensor every 10 unlocks or so to get it working again. Is this typical or do I just have really oily fingers?
Click to expand...
Click to collapse
Every 10 unlocks is way too often. You either really do have very oily fingers or something is up with your scanner. Never had that even with my 5X.
For the original poster, something is definitely wrong. I would get a replacement.
Sent from my Pixel 2 XL using Tapatalk
I do have exactly the same problem. I tried again & again but it didn’t recognize my fingerprint. I also tried with another finger but no luck
I talked to Google and they're sent out a replacement because it's obviously not normal. I'd suggest doing the same. My assumption is a bad batch of sensors.
While I love this phone, its sure had it's share of problems.
Glad I'm not the only one. Had it on 8.0 and just upgraded to 8.1 beta in hopes of something, but no different. Makes unlocking annoying, but even more so using LastPass with finger print is near impossible with this issue.
Ok this might be weird I have the same issue and it depends on how I touch the sensor. If I make sure my finger does not touch the sides of the sensor(the circumference) then it works flawlessly. As my fingers are pretty fat there is a high chance that I hit the sides of the sensor. If I position my finger perfectly over the centre of the sensor, then it works fine. I've had a one plus 2 before and I have never faced this sort of a behavior with sensors.
clank19 said:
Ok this might be weird I have the same issue and it depends on how I touch the sensor. If I make sure my finger does not touch the sides of the sensor(the circumference) then it works flawlessly. As my fingers are pretty fat there is a high chance that I hit the sides of the sensor. If I position my finger perfectly over the centre of the sensor, then it works fine. I've had a one plus 2 before and I have never faced this sort of a behavior with sensors.
Click to expand...
Click to collapse
That still sounds like something is wrong. I just put my finger on the sensor with the tip over and past the circumference and it unlocked fine.
Sent from my Pixel 2 XL using Tapatalk
My pixel 2 has lost all semblance of a fingerprint scanner. It quit working and disappeared from the settings. They are sending me a new one but this is unfortunate.
got my new one and the fingerprint scanner is working now. so if you're having this issue get a new one.
I've recently had issues with the fingerprint sensor. I have both my index fingers registered and noticed when the sensor is kinda dirty it will not read my fingerprint at all and forces me to enter my pin. Once I clean the sensor it functions perfectly
Sent from my Pixel 2 XL using Tapatalk
When I first got mine I had this problem. However I think the issue was adhesive from the packaging was stuck to it because I was able to rub some gunk off with some water and micro fiber and now its fine.
I have this issue and happens randomly. It's very annoying though and forces me to unlock manually often enough that I felt I had to contact support. No amount of cleaning seemed to work.
I am currently in the process of troubleshooting it via support. They want me to run it on safe mode and try factory resetting although I'm doubtful either of them will work.
when i did my fingerprint setup, i went slow, and varied the angle of my finger, it seem to help and is almost too sensitive. i also attempted to get a larger area of my finger and not just the tip ;-P try to do another additional setup with the same primary finger. see if that helps.
Pixelimprint could not detect my fingers a few times today . i had to manually enter my passcode on lockscreen, bofa and chase, because it says ive made the maximum amount of attempts. i also have my L & R index fingers registered twice.ive cleaned the sensor and as of now im still having this issue.
Sent from my 2 XL using XDA Labs
Google replaced my phone for this last week and just like the first phone, the fingerprint scanner worked fine for a few days.
Now I can unlock the phone using my fingerprint just about every attempt but when I try to unlock apps (1Password, Chase, Robinhood) it fails 99/100. It's to the point where I'm surprised when it works.
When I called Google the first phone gave me a hard time enrolling my fingerprint after a factory reset. It kept saying that the sensor was dirty. I wiped it down with everything from microfiber to a cotton ball with rubbing alcohol. Nothing really helped until it randomly took. Then I had the same issue with apps.
I'm still not sure if it's a hardware or software problem as I can get into the device consistently right now.
eddiezane said:
Google replaced my phone for this last week and just like the first phone, the fingerprint scanner worked fine for a few days.
Now I can unlock the phone using my fingerprint just about every attempt but when I try to unlock apps (1Password, Chase, Robinhood) it fails 99/100. It's to the point where I'm surprised when it works.
When I called Google the first phone gave me a hard time enrolling my fingerprint after a factory reset. It kept saying that the sensor was dirty. I wiped it down with everything from microfiber to a cotton ball with rubbing alcohol. Nothing really helped until it randomly took. Then I had the same issue with apps.
I'm still not sure if it's a hardware or software problem as I can get into the device consistently right now.
Click to expand...
Click to collapse
That's really strange. You've had a phone with a fingerprint sensor before and no issues?
Sent from my Pixel 2 XL using Tapatalk